MakeMyTrip India Complaints & Reviews

I booked a holiday package with mmt. While booking the agent assured me of best services, good hotels, flights, discounts for my honeymoon. After paying the first installment, the agent changed her behaviour and booked rooms with 2 single beds for my honeymoon, which is miserable. On requesting change in hotel, she refused and said she can’t help me on that. The flights booked have limited baggage allowance.
This is my first and last association with mmt, if they provide such poor wuality service.
Terrible service provider.

Vishal
+91-[protected]

I had made the complain for the refund of entire amount of rs15000 for my booking id - nl[protected] but the same has not yet received and my previous complain is marked as resolved!! Is mmt cheating consumer greviances also!!! Unprofessional people!! After we spoke with mr piyush he confirmed the amount and also that we will receive the payment after 2 dys that is on 30th but we have not yet received and no mail communication yet!! This people being so big as an organisation replies that there is a technical error and can’t send mail from last 10 days!!! Is that you guys are making us fool!!

I would like to register a complaint for your thailand package
Magical pattaya and bangkok - super saver.

I have booked this package for 15sept for rs 56, 400

While later browsing on your website for flights and hotels individually, i found out to my shock that the total cost of flights and hotel is not more than rs 41, 000 for same dates and checked at same time.

The only other inclusions...

I had booked online package for lavasa 2n along with the cab and made them the payment of rs23k approx for booking id - nl[protected], but all of sudden we came to know that booking for cab has been cancelled and after arguing and long discussion with mr piyush (Staff of mmt) we ended up our conversation that they will refund us the amount of 15k and we have the proof as a message from mmt and he informes us that we will receive the same in 3-4 working days!! Its been 4 dys now and when i am checking the refund status is reflecting as amount of 9993 has been processed for refund!!! I dont understand firstly instead of 15k they have messaged refund of 9993 and same has also not been credited!!! Pathetic service and cheap professionalism!!! These people doesnt have any customer satisfaction!! Need an urgent reply on call-
Contact no-[protected]/[protected]

Dear respective management, i have booked a hotel named sea shell in havelock, andaman from 25th aug 2018 to 27th aug 2018 which was done on last sunday 22nd july 2018 for my family trip to andaman. I have booked all my air travels from your app. I was okay and comfortable in using your app to plan my holidays. But now it seems like you have looted my money because of your technical problem. I wanted to have the date changed of the sea shell hotel booked which was done on the same say when i booked the hotel from 26th aug 2018 to 28th august 2018 using your app with modification option. I have not used cancellation option. It allowed and it showed that i have to pay increased price, which was just rs 300 which i was okay with that but to. Y surprise 15000 got debited again instead of the increased amount and i got exchanged booking to my whats app with increase in guest details from 2 adults 1 child to 2 adults 2 children. I have not modified guest details nor i cancelled. Why should i be penalised for your god damn app. I need my full refund back. Its hard earned money. Allow us for a nice family travel. We got stuck with this. Where our money got stuck with you. Your customer support team took more than 6 days to confirm me that they could not arrange for a refund as hotel team have confirmed that they will not do a refund. Your team closed my grievance without calling me. How can it be a hotel mistake when you guys allowed for a modification. Now it is for four nights???.. Will you please refund our hard earned money???

I booked a hotel named "le pearl", goa, on 28th june, 2018. Booking details are as below:
Check in - 28 july, 2018
Check out - 02 august, 2018
Booking confirmation id - nh21232b4221274
Booking under name o[censored]mang chokhawala (+3 guests)

Now, as we reached at the hotel today, they stated that they have no bookings under my name and that they have shut down. They refused about having any confirmation from makemytrip about any kind of confirmation as per above details.
If they had shut down, it is the responsibility to bring such matter in my concern in prior, in order we can have our refunds back as we had paid already for the same.
We have suffered a loss of booking amount at this hotel and also travelling fares via flights and the whole trip has been ruined because of such carelessness of makemytrip.

I'm writing this complaint in order i can get my refund back as well as travelling fares that has been wasted because you did not inform us. I am providing you my email id for further communication in such matter, and hope to get favourable reply from your side immediately.
Email id: [protected]@hotmail.com

I was supposed to get a refund of 1486/- from airlines as I was denied boarding the flight on May 12th. Only 931/- was transferred and remaining was put to my wallet without my notice and after 3 months they expired. When I raised a concern an agent called me and was very rude on call. I asked him why was the amount put to wallet instead of transferring to account. He said it works that way and we cannot do anything and disconnected the call on me. Agent name is: Abnesh Singh

I want to share my appalling story on LinkedIn regarding my query which I faced recently on MMT.

I booked my flight ticket through MakeMyTrip on WED, 02 MAY '18 and on the boarding day they cancelled my ticket and told if you want to go to your desired destination [DEL-BLR] so you can book another ticket through MakeMyTrip and we will refund your money for the previous booking. But in the end they denied on the same.

After continuously calling them on their helpline number for the follow up of my refund which I'm surely eligible for but each & every time they had the audacity to tell me that I cancelled my flight ticket by MISTAKE.

Like I'm not a small kid that I don't know how to BOOK a ticket or to CANCEL the same.

Hi, i did my booking with makemytrip for my honeymoon to spain.. When i was about to book, they said they have a visa refund policy and that is applicable only when i book within the same day and my money will get refunded in case of any visa rejection, so i also payed the amount on same day. So they asked us to pay 45, 000 as confirmation and after one month they sharply called for another payment 52, 000.. Meanwhile we attended visa interview where we got rejected in interview saying no proper documents which makemytrip didn’t guide us properly, so they asked to pay extra 5000 each (For me and my fiancé) for getting one more interview.. Inspite of that, our schegen visa got rejected due to some reason,.. Now when i am requesting for a refund they are ignoring and saying that they wont repay money back... That 1 lakh was my savings that i did for 2 years. I lost everything now.. I very much disappointed and broken. These companies are really dot care about common people. Others please be careful with makemytrip, dont pay any money other than your visa fees when u book a trip with them... Or better to go for separate visa agencies.

Note : anjana (Chennai) was the consultant who took my booking and ignored after visa got rejected.

Karthik - takes care of visa formalities which he didn’t do properly

Abishek damini - who promised that he would do some help but just made us come to office again n again causing depression.

Make my trip branch - kadher nawaz khan road.

I booked at t3 terminal i booked hotel the class for 3 hr stay
There was no drinking water in room
I checked in at 1 am 23 july 2018
Left at 3 am
Mmt charged 3500 rs at t3 make my trip, stating good hotel with drop at airport t2
I thing this is rediculas for such type of hotel
This destroyes yr image
Below is my city bank tarngection in yr favour
On way to hotel this hotel tarrigf on google map ws 1600, even u add drop it will be 2000rs
How u charged 3500
We loose faith in your brand
Pl prevent such type of cheatinf
Nitin
Below bank transection detail

Thank you for using your citibank debit card 5536xxxxxxxx6809 for rs. 3500 at makemytrip ne on 23-jul-18.

Assuring you of our best services at all times.


Warm regards,
Manager - customer service

Hi team,

I need information for the below two booking ids.

Nn[protected]p[protected]
Nn[protected]p[protected]

Who has booked the ticket and where its booked. These both are fradulent transcations. Please provide the information to us to check with our bank. It would be helpful for us to proceed further to get our money back. Thanks in advance.

This is the inform you that I have booked a ticket from HYD-BOM and BOM-HYD with travel date as 05.07.2018 with Booking Ref No-NF[protected]. The amount paid was Rs. 12, 120/-

Due to certain adjustments I have rescheduled the ticket to 04.07.2018 and I have paid additional charge of Rs.8066/- . But the invoice I have received is for Rs.12, 120/-

I request you to provide me the full invoice for Rs.20, 186/- or for Additional amount of Rs.8066/-

I had booked a flight and availed no cost emi offer and forgone the discount of Rs.5000. However, my bank has charged me interest. When contacted the customer care, they tell that i have opted for EMI option and not for no cost EMI.
Initially they told me that the offer is not applicable to ICICI bank. Then i shared the screen shot which I took to prove my point. However, now again they say that i opted for no cost emi and that too for 6mths which doesnt have the cashback offer.
The page is quite misleading and fooling the customers. The page itself do not have other option wherien i can opt for EMI directly which they claim.
I want the cashback of interest porttion charged or give the discount which was rejected for availing this offer.
pls mail me the status on [protected]@gmail.com

I am a MMTDoubleBlack member.
But when I tried cancelling one of my flight booking, I was asked to pay the cancellation penalty. Booking ID-
MakeMyTrip Booking : NF[protected]
When I saw there is a cancellation charge, I changed the date to a different date of travel(because anyways I had to pay the cancellation penalty).

PLEASE STAY AWAY FROM MMTDOUBLEBLACK.

I got a communication from Jet Airways that my flight from Bangalore to Kolkata (9W-661) on 17th Oct, 2018 is cancelled. For refund or alternate flight booking my travel agency i.e. MMT is supposed to help me out. But when I call the customer care number, it says that my flight is still confirmed. Not able to connect to any customer care executive as the IVR does not have any such option.

Ive book 4 tickets for hyderabad to chennai and chennai to hyderabad for aug 16 and aug 19 but after completing my booking on makemytrip app, it shows that i have booked for September 16 and 19 which is totally wrong. I tried to cancel tickets but MMT is refunding only 1500 in total of 16500rs ticket. This is totally fraud. And there is way to talk to makemytrip customer care about it....

This is regarding a request, to obtain a duplicate invoice of my sister's booking. Booking details are:-

Booking ID : NF[protected]
Booking Date: 13th March 2017 (Monday)
Airline : Jet Airways
Booking for : New Delhi to Kochi (Cochin)
Date of Journey: 23rd December 2017
Phone number
used for booking : +91 [protected]

I have tried to get details on-line, but not succeeded....

I had a booking for Mumbai Newark on 8th July 2018 but since my passport was still with the consulate I was not able to fly, so called make my trip for date change as on the ticket provided to me by mmt mentioned date change penalties of RS 7250 from 0 hrs to 365 days but the call center refused to do date change or refund and asked to contact air India and the air India asked to.contact mmt. I was misguided by mmt and because of that had to bear the loss of more than 1 lakh rupees.

I booked Hotel salil in bangkok through makemytrip where it is shown that this is a 4 star property. However when I searched on internet after booking I you d that it is a 3 star property. The booking is non refundable. I called customer care and they promised to call me back in 24 hours, however I did not receive any call back. Soon I will file a police complaint as its like selling Nokia phone inside iPhone cover. It's case of fraud

Yesterday, I had called and requested for a date change for one passenger on one leg of my Round trip flight from Hyd to BOM.

The Booking ID is NF[protected]. The call was attended to by Richa. After verification, she called me back and sent me a link on my phone for an additional payment of Rs 1850, which I made. Later after 4 hours she called and said she is having technical issues and since then I do not have any mail from MMT or anyone about the change of my flight.

There is no forum provided to send a mail and if you call you are told to go online and disconnected. This is a classic case of being given the run around, with no avenue to have the matter head.

My contact number is [protected]