MakeMyTrip India Complaints & Reviews

I met with an accident on 06/07/2018 which is prior to my travel date (09/07/2018) . I wouldn't be able to travel on specified date since my doctor has suggested me to take complete rest for atleast 2 weeks. So I have cancelled my trip( Booking ID- NF[protected]) by selecting FLIGHT DELAYED with cancellation reference no- INR[protected] . I am a frequent traveller and I prefer Makemytrip rather than any other travel booking app. Kindly consider my situation and refund the amount without penalty

This is the complaint I have launched. Since it is a genuine case kindly interfere

Booking ID:NF[protected]-I had made booking for airline ticket for Delhi-Kolkatta-Delhi costing Rs.10433 and am fraudently charged Rs.20464 by makemytrip.com which is a statutory offence of cheating and fraud u/s section 420 & 415 of Indian Penal Code.

I have made the complaint to makemytrip and have not received any response from them so far.

I have booked my hotel in mussorie on 29th june 2018 with booking id nh[protected] from make my trip app. I paid rs.3100 in advance also.

The pics shown by make my trip of room was far better.

But when we reached hotel, condition of room was not good. I was with my family and i didnt checked in hotel.

I lodged many times complaint in customer care to refund my money but i am not getting any response.

Issue: overcharging of hotel in udaipur. Hotel name: vantara resort and spa, dheekli, udaipur, rajasthan
Booking id:nh[protected]
Dates: 7th march to 11th march
When we booked the hotel in december through make my trip, the price was shown as rs 6000 per night howver when i got the charge it was rs 12000 per night. Even after repeated follow up and escalation within make my trip i have not been refunded with my excess charge rather they are justifying this over charge without any evidence.
Help required: to get refund on my excess charge of rs 24000

I have been trying to delete my account, but i am not able to do so. I have sent an email to [protected]@go-mmt.com, it shows email id does not exists. I don't want this id any more. They are harassing me with their promotional activities. I want to delete my account as soon as possible, i have tried calling & emailing but no response, such a poor response.

This is in regards to the booking id - nn[protected]

Makemytrip has failed to cancel my ticket with airline on time and passenger is denied boarding because of this technical delay. Mmt staff has accepted the delay but still my money is not refunded.

Only reply is received from management:

Greetings from makemytrip.

Kindly accept our sincere apologies for the inconvenience caused to you.

This is in regards to the booking id - nn[protected]. Please be informed that we are working on this query and will be requiring some time for the same. Kindly allow us time till next 72 working hours so that we can get back to you with an update of the same.

Please feel free to write back to us for any further clarification.

Yours sincerely,
Shaily panwar
Team - customer delight
[protected]

I have booked a cab from kodaicanal to ooty and paid 626 rs in advance but no booking ID is generated and money has been deducted from my account.
I have attached the photo for reference transaction. Please find it attached.
Please help me with this issue ASAP.

Regards,
Shweta

Contact number:[protected]

Booking id - NF[protected]

A month back i tried to book 2 tickets for delhi which costed me around Rs 9500. But after the transaction was, it said booking wasn't confirm. You can check the attached screenshot of it. But till now when i didn't get my refund back i mailed mmt again and the reply which kept coming was refund won't be done as the tickets were booked. which is definitely not true.
Pls refund this large amount asap and don't loot the middle class people like this.
I've been a regular customer of MMT so i would be glad if you refund it. Please take it into consideration. Or atleast don't lie saying that the tickets were booked, as they can't even provide the tickets with the same booking id.

I CAN EVEN PROVIDE YOU MY MMT ACCOUNT ID AND PASSWORD SO THAT YOU CAN CHECK IF THE TICKETS WERE BOOKED OR NOT.

Booking id - NF[protected]

A month back i tried to book 2 tickets for delhi which costed me around Rs 9500. But after the transaction was, it said booking wasn't confirm. You can check the attached screenshot of it. But till now when i didn't get my refund back i mailed mmt again and the reply which kept coming was refund won't be done as the tickets were booked. which is definitely not true.
Pls refund this large amount asap and don't loot the middle class people like this.
I've been a regular customer of MMT so i would be glad if you refund it now Orelse i unfortunately have to raise a complaint in consumer court.
I CAN EVEN PROVIDE YOU MY MMT ACCOUNT ID AND PASSWORD SO THAT YOU CAN CHECK IF THE TICKETS WERE BOOKED OR NOT.

Booking id - NF[protected]

A month back i tried to book 2 tickets for delhi which costed me around Rs 9500. But after the transaction was, it said booking wasn't confirm. You can check the attached screenshot of it. But till now when i didn't get my refund back i mailed mmt again and the reply which kept coming was refund won't be done as the tickets were booked. which is definitely not true.
Pls refund this large amount asap and don't loot the middle class people like this.
I've been a regular customer of MMT so i would be glad if you refund it now Orelse i unfortunately have to raise a complaint in consumer court.
I CAN EVEN PROVIDE YOU MY MMT ACCOUNT ID AND PASSWORD SO THAT YOU CAN CHECK IF THE TICKETS WERE BOOKED OR NOT.

I have booked there european dreams package for 6 lakhs and they promised us 11 days and 10 nights but they gave us a flight which landed in paris around 5 and we reached our hotel around 7 and they said we said 11 days so reached here around 7 this is included. They had their commission fixed every where so they misguided us and asked us to buy tickets from places where they have their commission fixed in switzerland rhien falls and mislead us and didn't tell us truthfully about the exactly what all we do with these tickets. They took 5.88l and i got a mail and message that i have cleared my balance then suddenly they started asking for 29k more. And their customer care executive says go complain anywhere we don't care.

I gone for the official trip with my one colleague for hyderabad and i booked the hotel hyderabad grand on 11th june for the period 12th june to 14th june 18, through make my trip (Mmt). Mmt charged 7243/- immediately. At the same time my colleague booked the same hotel for same period with same facility through go ibibo.com. There was charges only rs 5524/-. When confirmed by colleague then it was true. Mmt charged much hire.
Since mmt during the advertisement highlight best price guarantee and promise to pay 5 time of difference. I called to mmt customer care and confirmed regarding the excess charged. Mmt executive requested not to cancel since i have already paid and no refund policy at last moment, and adviced to file the claim after checkout from the hotel. I filed the claim on 15 june 2018 with all supporting doc (Invoice of mmt, invoice of ibibi.com issued to my colleague and screen shot of the web site) and continue discussed on phone regarding the receipt of the document and again sent on 20th june 18 on the request of the executive
Till 15 days from the date of claim mmt mail in every 2 days for further request for 48 hours since team was working on it. When i wrote a request to resolve. They wrote a mail that i matter closed that i have not filed the claim with in 72 hours of the booking.
Can they tell me my check out itself after 72 hours of the booking where i paid in advance. Mmt provide the document after the checkout only. How one can file the claim with relevant document asked by the mmt.
They are only trying to make fool to the customers

Rajkumar jain mobile no [protected]

Make my trip booking id: nc[protected]
Complaint reference id[protected]
Company: make my trip
Date of the incident: 23/06/2018 to 26/06/2018

Full description of the incident:
We booked cab through make my trip from bangalore to kodaikanal. We have faced below issues. My mother has fallen sick due to your service.

Complaint no. 1: our pick-up time was 3 am on 23/06/2018. Driver came at after 5 am. We had to pay extra rs.250 as driver allowance.

Complaint no. 2: driver didn't have gps. He told us that make my trip did not provide him gps.

Complaint no. 3: he doesn't know the route. He forced us to take hilly road from bangalore through mysore-ooty-coonoor road to kodaikanal. We completely relied on driver due to we don't have any idea about this route. Later we realized that driver just played with us. We had to travel around 250 km. Extra and payed for that.

Complaint no. 3: my mother has fallen sick due to travel this hilly road. She got treatment and medicine from doctor. We had to stay at road side hotel and paid extra for that. Our trip got spoiled.

Complaint no. 4: there are also discrepancy while calculating kilometers. He behaved so rudely that we didn't argue with him in the middle of the road. He is not at all cooperative. He took the roads whatever he wanted. From beginning only, he forced us to stay ooty-coonoor area for night. Although we have repeatedly informed him that we booked hotel at kodaikanal.

Complaint no. 5: we complained make my trip through call by evening on 23/06/2018. Ticket had been raised (Reference id[protected] and closed by make my trip without any resolution as well as intimation by make my trip.

Complaint no. 5: we paid all road toll tax by cash. We have document for that. But, we had to pay rs.1900 as state tax by cash to driver. We didn't receive any document for that. Still, we didn't receive any invoice regarding full payment for my trip against mmt booking id:nc[protected].

I am using make my trip service last 5 years. We never came across this type of situation in the middle of the road.

I want full compensation from make my trip. Cab driver (Mr. Raghunath, contact no.[protected]) has to be sacked.

Regards,
Swati bhattacharya

As this is the problem going on with the company since last 18 days but there is no solution being provided by the company though being pre informed by the company and after confirming the booking details and when i had received all the booking vouchers and confirmation email, externally i had booked flights from kolkata to chennai and chennai to kolkata and also took a land package which costed me rs.40000 (Since the land package is being taken from the local vendor so as per their policy the company shares the invoice only after the service is being completed) and the flight costed me rs.13710 and now i dont know for what reason the company has cancelled the booking without my permission. I would like to inform the company that the same is being lodged to the consumer helpline having complaint no. 772826. All the confirmation vouchers is being attached in the email. Kindly provide the solution within 2 days of the receipt of the email or else i will move ahead with the legal proceedings against the company.

As a solution i need the full service as mentioned in the vouchers.
Further communication can be done on the same email id or can contact on[protected].

Travel insurance details are not correct all my details in form sent my mmt are incorrect
I booked my tickets from mumbai to bangkok yesterday through make my trip site and opted for insurance paying 72 rs extra. I was shocked to see i got mail for my insurance from apollo munich insurance and my details like date of birth and passport number were mentioned and it was incorrect and no one asked for details. This is resulted in unnecessary inconvenience for me and i don't have time. I need compensation from make my trip

I am an old customer of makemytrip and never thought of booking my flights or hotels or holiday packages on any other website but this time i am highly dissatisfied with the services provided by makemytrip. I booked a holiday package to Singapore for 4 nights and 5 days and the services were totally unexpected and against the makemytrip standards.
Hotel and flights were not worth at all as per the package charges. I am definitely going to turn up to media/social media/networking sites and raise this issue up as my precious moments were spoiled because of your poor service.

On an average i checked on MMT, singapore flights costs around 20k approximately per person to and fro i.e 40k for 2 that too for direct flights and with airlines like Singapore Airlines and Jet Airways.
secondly, Value Thomson Hotel in singapore is a 3-star property thats costs around 20k for 2 people for 4 nights.
Visa charges if i include is around 5k for 2 people.
And moreover if I add the taxi services which MMT provided us for Airport Pick and drop max to max comes upto 5k to and fro.

So, the total comes up to 70k i.e. maximum price i could calculate for a singapore package MMT provided us.
But, MMT charged 1.02 lac that too after some discounts and my MMT wallet.

Coming to the problems we faced during the trip, firstly when we reached hotel Value thomson, we saw the qulaity of the rooms was very poor as the size of the room was equivalent to a washroom and there was no ventilator, Window in the room or washrooms. It was not at all a 3-star standard Hotel.
The Hotel did not have its own kitchen and they borrows a space from a nearby cafe for complimentary breakfast. The Hotel did not provide any facility for lunch/dinner as they did not have a kitchen.
Moreover, after swimming in the hotel's swimming pool, i got serious ear infection and sore throat due to the pool's dirty water.
On encountering all this we were ridiculously pissed off.

The fight was not over yet, MMT provided a return flight i.e a domestic Indigo Airlines which did not even provide meals and moreover, there was 5 hours waiting time for the next connecting flight from bengaluru to Delhi.
There was no sightseeing included in the package. I dont know what for 1.02 lac was charged for this pathetic experience.

Incident date: 22nd June, 2018 to 27th June, 2018(a 4 night and 5-day package).

I would like to get the refund from MMT for the worst experience so that MMT cannot cheat others in a similar way.

I have cancelled air ticket from indigo and i have got returned my money in my make my trip account, when i book a train ticket i'm not able to use my wallet cash money though i have rs 9698 in my account and also it's not showing the transfer option. Please help. Though i have 12000 rs total in my wallet, when i book train ticket my wallet option is showing only 2 option mobikwik and airtel and my cash is not showing. Please help.

I had booked a trip to pelling for the period 06.06.2018 to 10.06.2018 through makemytrip.com. I fell critically ill on the night of 03.06.2018 and had to be hospitalised on an emergency basis. As per the doctor’s advice, i could not carry on with the trip and on 04.06.2018 i called up the agent of makemytrip and requested for a deferment of the plan. She immediately put me on to another department who initially said they would do it. They asked for all my medical reports as proof which i provided after i was released from the hospital on 07.06.2018. On 11.06.2018 i got the portion of fare paid to indigo airlines. I had to follow up regularly for the balance amount but on 22.06.2018, makemytrip.com finally said they can not give me any refund. I have lost around rs.95000/= in the process. They could have deducted 1 days hotel booking and refunded the balance amount if deferment was not possible. Portion of airfare also should have been refunded as this was a case of medical emergency.

I booked a hotel in Goa for 23 June ...after reaching there I called the host number given by MMT . He said we don’t have any hotels and rooms available I can’t help you and i[censored] r facing any issues contact MMT. And the location provided for hotel we reached and nothing was available even the location was false ..worst experience.i request please don’t do this don’t make people suffer and customer care is not at all answerable for this after going there we booked other hotel and spend more money ...wastage of time too .

Hi sir,
This is nigel lopes (+91 *431)

Last night around 22:40 i booked rail tickets for two people for 9th of july at 22:55 from chennai central to mumbai, from makemytrip app and the transaction was successful, but i did not receive any message or email, neither from mmt or irctc, regarding the booking i paid for. I even contacted the customer care toll free number but they said no booking has been made via this (*431) 10 digit number.
So how do i get a confirmation for my booking or refund of the amount i paid for to book the tickets?

This is my transaction number[protected]

And this is the message i received from the bank,

(Thank you for using our atm card for withdrawal of rs.4290 from makemytrip india privat with txn no[protected] on date[protected] clr.)

Please look upon it and let me know.

Thank you.