MakeMyTrip India Complaints & Reviews

I have cancelled my air travel period. Make my trip deducted rs.3000/- as cancellation charges immediately. But little refund amount of rs.1142/- has not yet been credited to my account. They have informed me it will be credited within 3-12 days. This is not right practice. I am a regular customer of make my trip online air ticket booking site. Now i am sorry to say that next time i quit myself from this site. We are working in a maharatna company like steel authority of india limited.

Hello, i have applied for uae visa on 17th of october from makemytrip.com app. I was told by neha garg that i will recieve my visa within 3-5 business days but i haven't recieved it. Then on the 5th business day i called and neha told me that the backend team did not process it but they will process it today (24th october) and then was asked to wait for another 5 business day. Today is 31st october which is 4 business days and still i haven't recieved any visa.

Ialways i send emails to follow up but she never replied. Then when i call the customer care number that time she reads it on the calls and then gives me an update that i have to wait. Same way yesterday also i have sent an email too yesterday following up on this but never recieved any response from neha yet.

I want to delete my make my trip account.The application is not having delete option and the customer care is telling to mail.I have mailed in the mail id they were given but they did not revert back.It is very frustating now.I have called customer care so many times.But they do not have any solution, they are saying me you can only wait.
This is an individual choice whether to keep the account or delete it and this so wrong that they are not providing the delete option.
My email address is [protected]@gmail.com

You are all scandalous unprofessionals, conspicuous and blatant liars, have never ever come across such heedless and delusive management who have won dubois entitlements for deceiving their reliable customers...

Most disguised are those team managements & so called duplicitous customer delight managers who are showing up the extremes of handicapy by tampering with their own recorded commitments & watching the choking of all sorts of trust and beliefs bridged between a customer with their naked eyes...

You guys should be ashamed of yourselves for failing to deliver even after the passage of 2 & half months altogether, indicating a clear irresponsibllity, you should be kicked out from your designated posts cuz of failing to execute your job responsibilities, better should be some responsibile and customer oriented management be deployed who should have capability and potential to maintain the brand stature and reputation under any given circumstances which is severely disfigured for now due your reckless attitude...

It you are thinking i am going to keep quiet, you are absolutely wrong...

Enough of your misleadings and fake commitments now...

You disguised managers are going to pay for misleading and beguiling me..
You cheating masterminds are going to pay for befooling me..
You are definitely going to compensate for the lost i bore in boucing my 3 consumer durable emi's just because of your fake commitments...

You are going to be answerable before the consumer forum where your duplicitcity will be flashed out and a stern action executed alongside a hefty compensation againt the fraudulent & dubois act... All relevant confirmatory documents would be shared with the forum to initiate legal proceedings.

Record holders in duping innocents... Shame on you...

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Travel & VacationsMakeMyTrip India defrauded against the refund of booking id : nh[protected]
Makemytrip India — defrauded against the refund of booking id : nh[protected]

2 Reviews
Ms MS Singh on Oct 8, 2018
Submit a Complaint
Scandalous masterminds, conspicuous and blatant liars, have never ever come across such heedless and delusive management who have won record entitlements for deceiving innocent customers...

Fraudulent kingpins are those team managements & so called duplicitous customer delight managers who are showing up the extremes of professional handicapy besides reluctancy in delivering their own commitments & watching lethargically the whole insensitive situation of extreme trust deficit & choking of all sorts of reliability and beliefs established since ages altogether...

You guys should be ashamed of yourselves for failing to deliver even after the passage of 2 & half months altogether, indicating a clear irresponsibllity, what have you guys been doing all through the course???

You should be kicked out from your designated posts because of failing to execute your job responsibility which was supposed to be your prime focus, your highest authority should take stern notice of such reckless attitude & rather deploy some responsibile and customer oriented management who should possess apt professional capability and potential to maintain brand stature and reputation & handle any challanging situation with utmost wit & broader vision to avoid any sort of comprise or brand name disfiguration...

It you are thinking i am going to spare you for traumatising me since last 75 days, you are absolutely wrong...

Enough of your misleadings and fake commitments now...

You dubois managers are going to pay for misleading and beguiling me..

You cheating masterminds are going to pay for every trouble in have encountered..

You are definitely going to compensate for the lost i bore in boucing my 3 loan emi's just because of your fake commitments resulting in banking trouble...

You are going to be answerable before the consumer forum where your duplicitcity will be flashed out and a stern action executed alongside a hefty compensation againt your fraudulent & dubois act which has severely affected me professionally as well as financially...

All relevant confirmatory documents would be produced before the forum to initiate legal proceedings..

Good luck swindling engineers...

Dear sir/madam,

This is regarding the poor service provided by makemytrip and not addressing my grievances. Recently my hong kong colleague came on an official visit to gurugram in india and she wanted to visit tajmahal and other historical places in agra on weekend falling on 13th and 14th oct. I booked a return cab (From gurugram to agra on 13th oct and return to delhi on 14th oct) and 5 star hotel in agra through makemytrip.
The pick up time for 13 oct cab booking (From gurugram to agra hotel) was 9am and as per makemytrip policy we were supposed to get all the cab and driver details 2 hrs before the pick up time but i did not receive anything before 8.36am and before that was trying to reach to customer care officer since 7.30am but could not connect and was very clue less and in dilemma whether we are going to make it or not. Finally i connected to driver and customer care officer by 9am and to my surprise they kept assuring me that cab will be at my place in next 15 mins and it continued for next one and half hour and ten i got message that another cab has been booked fro me which came by 11am. It looks to me that they did not arrange any cab before 8.30am otherwise i would have got the details by 7am. Further why did not they arrange the nearest cab. They did not answer these questions and kept blaming traffic jam.
Due to this 2 hr delay we could not visit tajmahal and other places on 13th oct as ticket window was closed at 5.15pm by the time we reached there.

Our entire hotel booking went in vain and i requested makemytrip to refund the expenses (13, 300) incurred on hotel bookings but they are ready to refund only 525. Forget about the mental trauma, waste of time and embarrassment before hk colleague. What kind of image she would be carrying about india after this incident given her 1st visit to our country.

Next day, same story happened with our return cab booking. This time i got the details by 10am (Pick up time 12pm) but driver was not reachable by 11.30pm and then i called customer care and they asked me to arrange at my own if it is urgent and then i booked another can through uber and had to incur extra 1100 inr due to last minute booking. I requested makemytrip to compensate this but they are not listening.

Because of their careless attitude and poor services, i have lost ~15000 inr and had to go through mental trauma and embarrassment and my entire week end was spoiled. I explained the same to at least 5 people from makemytrip at different point of times but they did not hear me and not ready to compensate me.
I would have understood if all this delay was due to situations beyond their control but in this case, it was totally their arrogance and not caring about customer kind of attitude which make me helpless and frustrated.

Appreciate if you can bring in to their senior management's attention and help addressing my grievances. Below are the trip details.
Nc[protected]
Nc[protected]

Thanks
Atul

Mmt promised me on 13000 cashback on email, however the cashback received was only 8000. Customer care hotline doesn’t help as they just keep diverting my calls. Some of them acknowledge that i am eligible for 13000 basis the email evidence i have, while some of them say policy doesn’t say 8000. This policy was never shared with me till i paid my complete booking amount. The only thing shared with me was an email stating my eligibility as 13000. Please help.

Hi i have booked my flight tickets for 2 persons.. From goa to bombay jet airways dated 11 december and i accidentaly booked a early morning 4 am flight. We want to reschedule and change the flight timing to an evening flight. Me and my friend ahmed khan have been continously trying to contact make my trip but unable to get this issue resolved. We have been with mmt for more than 5 years and request you to plzz help us resolve this issue at the earliest. My contact no is [protected]. Plzz help us sort this issue. Regards clint [protected] below are my flight details.

Dear customer, seat no. For your flight jet airways 9w-762 for goa-mumbai on 11 dec 2018 at 04:05 is 35e, 35f. For any issues or assistance, visit http://support.makemytrip.com

Complaint reference is[protected]. Full details of complaint are with makemytrip.

Basically, i booked a cab through this company for 16/10/18 for outstation 9. Am til 11pm. The driver was persistent that during later afternoonthat it is for 12 hours only and wanted me to go back by 9pm. Driver left me at around 7.30 pm as her wanted to go. So i had to book uber to get back home. Make my trip are refusing to refund me my uber fare of approx rs 600-700 and are blaming me for sending driver away!!

You simpley cant trust these people if you have family or single women do not travel with this company on there car rentals.

I have been trying to reach MakeMyTrip (MMT) for the last 18 days to get my refund for a flight booking ID [protected] cancelled on 5 October 2018. The ticket was booked on MMT but cancelled (attached pic of email) through Indigo and they have given a full refund to MMT.
Everytime I have called or gone to their website, the link does not open or they keep sending me a cancellation link and not a refund link. showing that they have not updated at their end. They have already kept my money for more than 2 weeks without even responding online or on phone. On their website, they show the booking as still open. (attached pic)
I need a refund asap.

I had booked a holiday package through MakeMyTrip for me and my wife, our return flight(air pegasus) from Bangalore to Kochi on 13/08/2016 was cancelled since air pegasus was ceased from operations. There was no prior information regarding the cancelled flight from the travel agent nor from the airline authorities. I contacted MakeMyTrip and they didn't provide any alternative arrangement and said the ticket amount will be refunded within 30 days. we had no other option but to stay in Bangalore take a bus from Bangalore to Kochi the next day.
I had requested many times for the refund(complain ID IN1606B3S1069586) but MakeMyTrip informed me that the amount is not refunded from the airlines, So they cannot process the refund for me.
Recently I came across an article in quora which was about a similar case, for him he went to the air pegasus office in Bangalore, They showed him the bookings on the Central Reservation System, which he made through MakeMyTrip found that Air Pegasus had fully refunded his ticket cost the very same day, their flight was cancelled

and he informed me that as per DGCA rules the travel agent is responsible for the refund and not the airlines. It is the responsibility of the travel agent to refund the customer and recover the amount from the airlines.

I have attached the ticket copy for your reference

Kindly look into this matter and take appropriate action.

Kind regards
Dinu Mathew
[protected]@gmail.com
+[protected]

Hello - last month i was supposed to go to hong kong, hence i booked tickets through make my trip from maa to sin (Ai express) and then form sin to maa (Scoot) (Booking id nn[protected] and then i booked online in singapore airlines from sin to hong kong to sin via sia.

However due to typhoon my flight to sin to hkg sector was cancelled, and i got full refund form sia, however when i cancelled both air india and scoot airlines, air india mailed back with rs 2938 as refund and scoot refused to give any refund.

However mmt gave me back only rs330 as credit in my credit card and rs1232 they added in my wallet which also got expired and they gave me unacceptable reasons.

Already i had a great loss due to this booking approx rs50000 hotel payments etc. I not even got rs 2980 atleast as refund instead i got rs330 only from mmt which is not acceptable and very worrying and also bringing down your company reputation.

Request you to please look into this issue and resolve at the earliest.

Thanks & regards,
Anand

Hi,
I travelled from west africa (Burkina faso) to india for attending a training program for which i had paid 3, 000 usd as fees for the course. Program was in mumbai from 17th sep to 19th sep.
I was scheduled to travel from mumbai to bangalore on 16th sep and return on 19th sep vide make my trip booking id nf[protected] on 1st aug 2018 and paid rs 8, 126
However due to some visa issues of the faculty the training program was rescheduled from 24th sep to 26th sep 2018
I wanted to reschedule this flight due to my change of plan and selected date change. To 23rd sep and 26th sep. But:
1. The transaction was unsuccessful in first attempt but an amount of 16, 732 was debited from my account
2. The second transaction went through and 16, 732 was again deducted from my account.
After few communications with mmti, they refunded 16, 732 on 14th sep (Excess deduction at point no 1 above) vide 4 transactions as below:
• ref no [protected] :5, 958
• ref no [protected] : 2, 168
• ref no [protected] :2, 168
• ref no [protected] : 6, 438
• total : 16, 732/
Later on 22nd sep when i tried to do web check in for my flight on 23rd sep (Mum-blr) i came to know that my ticket has been cancelled instead of rescheduling. I booked a new ticket on jet airways web site (Pnr no idzjpq)
After neumerous communicaitons with mmt they refunded the amount 16, 732/ which they deducted for rescheduling on 25 sep 2018.
However had mmt rescheduled my ticket i would have been using the ticket amount, whereas when they did not reschedule my in spite of my double payment, i would like my original booking of rs 8, 126/- to be refunded to me.
Had i not tried to do web checking and went to airport for travel on 23rd sep, i would have missed my training program for which i spent 4, 000 usd for flight and 3, 000 usd towards fee for the course.
On principle ground i want this money to be refunded to me as mmt did not provide any service to me for this amount hence i should be paid this refund.

I made a booking on 8th of october through flipcart it take me to makemytrip portal and when i booked te ticket amoount was deducted from account 4693.00 as i get 600 instant discount as i was using sbi netbanking. I talked to makemy trip customer care executive name are rehan khan reference id:[[protected]], (Rajni kumari) reference id:[[protected]] nf[protected], everytime these people told me that you wait for 1 day and 2 day... Already i waited for 14 dyas
Mobile number [protected]
Email address: [protected]@gmail.com
Have all the mail proofs with me whatever the commited to me. Please take my case seriously almost 14 dyas paased still i didnt't got my refund.
Or should i go to consumerforum

Makemy trip and goibibo will by default attach an insurance policy when you buy a ticket on makemytrip website or goibibo website. I think it should not be checked by default. When customer needs to buy the travel insurance he/she should select it. Whenever i buy the ticket i have to contact makemytrip or goibibo to cancel the insurance. And it is tough to call makemytrip or goibibo because it takes long time to be on ivr and it just rings and rings and rings and if you are lucky than you might get a chance to speak to customer care to request them to cancel the insurance.

I had done a booking via makemytrip for a stay in gokarna at "sanskruti resorts" and paid an amount of inr 20, 060 for a stay of two days which included complimentary breakfast. On reaching the hotel i was given a dirty room which on multiple requests they cleaned and even after that the bed-sheets and blankets where dirty. The towels where wet and stained. I tried to raise the concern but no one responded. The breakfast was denied saying it is not included when i had shown them in the booking confirmation also. On ordering for food they do not deliver and just keep saying it will come. Also the staff was rude and ignorant. Felt like all money wasted and i want my money returned. They wasted my vacation like anything.

I have claimed for the refund of cancelled ticket from kathmandu to chennai bearing pnr of cfgdpg. I have cancelled the ticket on 23 july 2018. But still i didn't receive the refund amount.
After airline deduction of 3000 inr, rs. 7626 has been credited to your account related to this cancellation of ticket.
I kindly request you to refund the same at the earliest.

Dear all,

I am a makemytrip customer for last 4 years and have done several bookings till now. I need the refund or claim for the hotel booking which i have done in bali, indonesia last month.
It was informed that the hotel is a 4 star hotel at the time of booking but when i reached there to check in i found that it is a 2 star hotel.
My booking id is: nl[protected]

I have escalated this issue with the makemytrip executive on the same day (14 sep 2018). I have communicated through email and phone but i didnt get any proper response from your team. They were saying that it is a 4 star hotel. From the pictures i send, do you think it is a 4 star hotel???

I have moved to another hotel only because of the poor response from the make my trip. Also as i was with my family, it was not at all acceptable for me to stay in that hotel for that night.

Ayushi gupta from your team informed us at the time of booking that it is a 4 star hotel. Please see below the chat my brother has done at the time of booking.

“”” fri, 14 sep'18 - tue, 18 sep'18
Vishnu s: yes
Ayushi gupta: - private tour of barong kintamani in bali with indonesian lunch, with guide
- private tour of tanah lot at sunset, with guide
- watersport activities on shared transfers
- private tour of denpasar city in bali with guide
- private transfers: one way transfer from airport to hotel in sanur, kuta, jimbaran, nusa dua or seminyak with guide
- private transfers: one way transfer from hotel in sanur, kuta, jimbaran, nusa dua or seminyak to airport, with guide
- visa on arrival.
Ayushi gupta: kuta central park hotel bali
4*
Jl. Patih jelantik, kuta 80361 bali, indonesia, kuta,
1 room (S) standard room + 0 extra bed (S)
Check in - fri, 14 sep'18
Check out - tue, 18 sep'18
Vishnu s: ok
Ayushi gupta: total amount (Inclusive of all taxes)
105, 748 for 2 traveller (S)”””””

From the above chat, hope you understand that this is a clear case of cheating of the customer by providing wrong information at the time of hotel booking.

You have provided wrong information and service and response provided by the make my trip team on the same day (14 sep 2018) was very bad.

Please look into this very seriously and do the neccessary actions for the refund. If the hotel booking is not refundable, you have to provide me some vouchers or something which i can use for another booking.

Please look in to this seriously and take necessary action, otherwise i will bring this in to the public or social attention as this is clear case of cheating.

I had booked air tickets on 22/09/2018, of goair g8-584 from chandigarh to mumbai of 5th jan 2018 pnr no. Gc3gsk and booking no. Nf[protected] but the said flight cancelled by airline company but i haven't received the refund amount till date. Please look into the matter asap and please as note don't charge convenience fees for the same. U can contact me on [protected]

Hi,

I am writing with utmost disgust at the customer service provided by Makemytrip. I had made a booking (Payment reference - NH[protected]P01-MAKEMYTRIP COM) few days ago from your portal.
The amount got deducted from my bank A/C yet I received no booking ID or email confirmation.

Tried calling customer service many times but absolutely no response. The automated response machine asks to key in the Booking ID. How the hell are we supposed to key in an ID which we didn't receive in the first place??

Some action needs to be taken against such mismanagement.
I WANT MY MONEY BACK NOW!

FIX THIS!

A. HANS