MakeMyTrip India Complaints & Reviews

On 2/09/18 rs.1988/- debited from my account while purchasing flight ticket from kolkata to bhubaneswar thru make my trip. Account debited but ticket not booked.

On 04/09/18 rs.1774/- debited while booking flight ticket from kolkata to bhubaneswar thru make my trip again. Account debited but ticket not booked.

In both cases "make my trip" has been alerted and complain lodged with them. But no refund yet.

I had booked a international flight from make my trip subsequently i had to cancel the flight i asked them to put my refund of make my trip in thier wallet only to enable to do another booking .i tried to use the wallet money for booking .i could do only one booking from my wallet.i have more money in thier other wallets also .but when i go to thier payment page and try to redeem thier money there is a error problem in connecting to the bank.I am unable to understand why the error is coming because there is no reference of bank .It is in thier wallet and there is no linking with the bank.Once they have recieved wallet money it should be put to use in other bookings.pls note thier wallet money never expires which is lying in any cash account.only promotional money they give as bonus expires.this is my own my cash money resulting in airline refund done last year.pls enable to use my wallet money of make my trip

I have booked a ticket from coimbatore to bhubaneswar on 28th august the traveling the booking reference is nf [protected]. Due to a small mistake in the name of traveling passenger, i booked a fresh ticket correcting the passenger name within15minutes with your instructions. Since there are two pnr the concerned airlines cancelled the previous ticket bearing pnr-llngxe. The call center people indigo airlines assured me that the refund amount will be paid to make mytrip. I am waiting for the refund from u.

I have booked ticket from pune to dhule for 20th jul 2018. On the day of journey bus operator called me and informed me about the bus strike on that day and the bus is cancelled. I raised refund request on 23rd jul 2018. Called customer care 6-7 times, each time the call operator told that at end of the day i will get refund it's been 45 days now, i am still waiting for refund or progress status of my complaint.

Reference number:
[protected]

We always prefer mmt for our holidays.. But this we faced many issues because of mmt.. We went to dubai this jan booked by mmt.. We faced lots of difficulties during our trip.. When we reached there our hotel was not booked and we didn't get any information about that.. Mmt promised ur for cash back for the issues we faced there.. They also promised ur rs 4000 cash back when we booked our tour.. Till now we also didn't get that money.. We r contacting there client but we are not getting any response.. It has been more than 5 months still we didn't get anything.. So please try to solve out these issues as soon as possible.

Hotel Booking Ref. ID# NH[protected], PNR# [protected].

I have booked a room in Hotel TRIVA in Trivandrum, Kerala, India for the day 04 September 2018, and Hotel authority refused to provide the room. They said that there is no rooms vacant at present and they cannot accommodate my family. Due to this deny of room we have got big trouble in getting another room and forced to get room another hotel room by paying higher money. Hotel booking confirmation is attached hereby.
We require compensation for the deny of rooms and the difficulty which we have suffered.
Hotel address:
Chalakuzhy Road, Thiruvananthapuram, Kerala 695011, India
Phone No: +[protected]
Web site: http://www.hoteltriva.com

There is a amount of rs.11707/- that got deducted by makemytrip from my credit card on 11th june, 2018 without my consent. I called up multiple times to makemytrip and they denied any such action and any such amount got credited to makemytrip, and asked me to raise dispute with my bank.
I did so and now bank said the amount went to makemytrip and bank can't help me.
Bank is saying to make the payment now. Can you please help me.

Compliant against - makemy trip, india

Booking id nh[protected]

Reference id[protected]

Description - mmt confirmed the booking of rooms at hotel zero palace inn by sending cross hotel voucher on registered email address on 4 may 2018. Sometime in aug 2018, i received call from hotel where they mentioned that they never confirmed this booking to mmt. Give i booked it through mmt, i asked them to deal with mmt and not me, as i had a confirmation voucher from mmt. Few days after that, i received call from mmt (In aug 2018) stating that due to some technical glitch, they erroneously confirmed the booking. They agreed to refund 100% amount, which i received in my account. However, basis their confirmation in may, i organised air, road and train travel, which eventually i have to cancel, as i don't have a hotel room at zero. During my conversation with aman kumar (Supervisor of radhika gaddamwar), both are from the customer care dept of mmt, aman offered a compensation of 8, 000 inr against the loss i had and i lieu of the blunder made by mmt. He further revised and offered 10, 000 inr, which i declined and asked for a compensation equivalent to the amount i paid for the booking (Approx 40, 000 inr). On hearing me, he mentioned that he has raised this to 'customer delight' office and they would revert to me in 24 hours. It's been 7 days already (Today in 1 sept 2018) and inspite of multiple follow-ups (Calls and emails) there has not been any response from them. Besides a huge monetary loss, it's been a trauma dealing with mmt. Horrible experience! I have also tweeted about it, tagging deep kalra but no positive response. I demand a compensation of 40, 000 inr for the loss and inconvenience i went through.

I have made a booking through make my trip and some lady who works there called garima thakur has been sharing incorrect information. I canceled my ticket on 30th aug n the refund amount is 12824 and as per her my ticket was cancelled on 28th aug n the refund processed was 12502 which is incorrect. Nor the amount n the dates match n i m struggling to get my refund back. I have attached emails from indigo confirming the same.

We booked hotel reservation with breakfast but now they are saying it wasn’t a part of package and we have to pay for it. It’s clearly their mobile app error why being a customer we should pay for MMT error. I gave them 3 days to rectify but they denied. I need justification for what they did. They are misleading their customer. I’v Attached all the proofs in support of my claim

[protected]

This is the inform you that I have booked a ticket from HYD-BOM and BOM-HYD with travel date as 05.07.2018 with Booking Ref No-NF[protected]. The amount paid was Rs. 12, 120/-

Due to certain adjustments I have rescheduled the ticket to 04.07.2018 and I have paid additional charge of Rs.8066/- . But the invoice I have received is for Rs.12, 120/-

I request you to provide me the full invoice for Rs.20, 186/- or for Additional amount of Rs.8066/-

As complain is not resolved after 2 months also again lodging the complain.

Amount has been deducted but I have not received any confirmation message of the hotel booking nor a booking id to issue a complaint. I've been made to run helther skelter with your complaint policy and have no means to understand where my money went except that I have proof of the transaction via net banking.
I have the net banking transaction record.
Please resolve this problem and get back to me at the earliest.

I am writing to you to express my disappointment over the way the MYT treats its customer. Entire world know that Kerala is going through bad time due to natural calamities. We had planned our holiday for Kerala from 5th Sep 2018 to 9th Sep 2018 but unfortunately due to the current situation in Kerala it’s not possible to continue so we have requested for refund or alternative destination. The request is raised two weeks before by my wife (Mrs. Puja Sahney) and me are following up with MakeMyTrip Team from past 10 days, but they are so irresponsible that they don't even bother to update their customer about status and every time they promise for call back and fail to do so. Today when I finally again called MMT team and spoke to Mr Sidharth but i was very disappointed to hear that we can’t refund or change the destination. I requested him to transfer the call to supervisor or provide me the official email id, but he refused to do so & said will arrange the call back within two hours which never came.
Policy are made to help the customer not to harass & mental torcher.
I hope you understand our situation and provide full refund or give alternative destination as per my request.

Regards
Archit Sood
Mob No: [protected]

I was scheduled to fly on sg415 from atq to blr on the 07th sep'18, booked through mmt, booking id: nf[protected], pnr-obcu4d

I received a mail from the airline - spicejet that the flight is cancelled by them. I spoke to their customer service and they informed that they have refunded the amount rs. 4027 to mmt on the 13th aug'18, vide reference id: 99504259 and that i should check with mmt on my refund as i had booked ticket through mmt.

I dialled customer care of mmt which is showing flight is operating!!!

Please clarify the issue and refund my amount asap as i have already booked another flight on indigo through mmt, booking id - nf[protected]

Please refund me spicejet ticket charges immediately.

Thanks,
Narayan roy

I have booked a Thailand package with Make my trip

Beware others. Ways by which they will loot you

1) Always change your transport to shared ones. If you book and pay for private transfers, MMT will automatically change yours to shared and cheat you
Customize the package and change transport to shared
I could have saved Rs 3000 per person but I went ahead with booking private transport and MMt changed it to shared without any reason.
Thus, I paid over Rs 6000 extra in the package price but still got shared transports

2) Always check their included activities in the customization tab
In Magical Bangkok and Pattaya supersaver pack - though they show all days at leisure, they are actually charging you for Coral island activity though they wont be providing the same
Again if you miss clicking on customization link, you will miss the hidden charge (you can unselect this activity and lower package price)
I again was a victim of this loot and was charged Rs 1100 per person extra and not provided the activity

3) Their website sells the indivdual transport and lodging at much cheaper rates compared to the package in which they will charge you thousands extra without providing any extra services.

No use of providing them booking id or raising n no of complaints. They will never admit of their ways
We are already fed up chasing customer service on this

I booked a flight through makemytrip app and that flight got cancelled. I booked the ticket using nre account. As per customer service, the refund is already processed [ref[protected]]. Now its 1 weeks and still the amount is not yet credited to my account. I provided my savings account number and they replied that they cannot process to that account. You are responsible not only to process the refund, also you are responsible to check whether the processed amount retuned back to your account.

I am a frequent traveler, i never had such experience from akbar travels, cleartrip or any other airline. Please process the amount properly and give me the status.

I booked cab from haridwar to delhi international airport T3 on 21st August 2018 at 8.0 pm for 22nd August trip at 2.30 pm and 15 % advance deducted & booked confirmation came without any I'd shows that after 30 mnts came all details but Nat came I tried all customer care nos but failed to connect after 10-15 mnts call waiting on all nos.then I after too much wait after no any response booked another highly costly cab for trip just very toughly reached to airport.
Just near to missed my flight.

I have booked holiday Package for Kerala From Make My Trip. I have Booked my Holiday Package as on May 14th, 2018. I have Paid Full Amount as per Schedule but there is disaster formed in kerala, where the tourists got stucked in the hotels, landslides are being occurred in hill stations like Munnar and will take time to recover, also not safe for the travel and toursim as of now. When I contacted the MMT Customer Care, they said Toursim will start after 26th, 2018 however based on the situation in kerala on which no one can assure. Here my Problem is kerala places will not get recovered for the toursim which is my objective of the travel. Can you Please me in getting the refund of complete amount.

Booking reference :- NL[protected]

Can you please check on this. Waiting for the favorable response.

Dear sir madam

Its been around one month make my trip has not refunded my amout inr, 9967 againt my international air ticket cancellation they are continouesly telling they have refunded the amount but the amout is no refelecting in my sb a/c and. The bank told me money is stuck in the payment gateway from which makemy trip has transfered so please help me getting my refund

Thanking you
Nikhil verma
[protected]

Makemytrip shows you an attractive price first and then finally the amount you pay is too large compared to the first shown price. Be cautious before you make the payment.

Also you must check in another booking site, before making the payment in hurry.

On a booking i made on aug 18th, they first showed the price is 18, 000, but in the payment screen the amount shown was 31, 000. They made tall claims this final price was after applying rs. 9000 discount + mmt wallet money

I was totally disappointed when i saw the price to be less in another website without any discount applied. And the good thing is they straight away show me the final price i am going to pay; no gimmicks like makemytrip!