MakeMyTrip India Complaints & Reviews

This has reference to e-ticket for booking id : nf[protected]. I had paid rs. 399 for seat booking for jet-airways flight 9w468 from chennai to mumbai pnr no. Cvnoav. I was also allotted seat no. 16 d. However as per jet airways since you did not pay on time seat was allotted to someone.

I request you to refund me rs. 399

Pl confirm.

Prakash kunte

Have been trying to reach mmt for a change of booking and details on the same. However, all calls are being transferred to ivr which is ultimately leading to no support.

The calls are not getting transferred to the right executive.
Also, in the ivr, the method for issue resolution is not correct. It leads to nothing.

Would request that the calls should get diverted to their executives after maximum 1 min.

I have cancelled a booking with makemytrip (Mmt) and they promised me refund within 12 hours. However, it has been 347 hours since and there is no processing from their end. Despite multiple follow ups, i have been only told to wait and every time im told that the same is under process. The same is pure violation of all terms and conditions as well as harassment of the consumer. Since, im helpless, mmt is harassing me and not processing my refund. I have received written approvals from mmt regarding processing of refund within 24 hours, but even the same has not been receieved. Hence, this complaint.

Hi,

I booked a ticket today i. E. 7th oct 18, where the passenger names were selected for myself and my wife, but while booking, it took automatically my father's name (Saved in the app as i booked a ticket for him earlier) in place of my name. I have raised an amendment request to mmt but not sure if it's going to happen.
My request:
Since most of the people are booking tickets through apps, there are always possibilities of mistake in terms of names as the app automatically saves the names for which we have booked tickets earlier and it is only a one click selection. Therefore, while booking a ticket, the confirmation request should appear at least twice with the important informations like name and dates and baggage wt since these cannot be easily changed and for all three of these we need to cancel ticket if any mistake happens.
Moreover, i do not think that changing a name should be a big issue as we need to provide valid ids during departure.

My booking i'd: nf[protected]
Booking date: 7th oct 2018.
Booking time : 7:30 evening

Please take this concern seriously and help me in changing the name as it is not intentionally done from my side and it's a mistake of the app.

I am a regular customer of mmt and i will loose out hard earned money if i have to cancel the ticket.

Regards,
Abhijit mukherjee

On 16/9/18 flight ticket for indigo from rajamahendravaram to mumbai booked, due to connectivity (Net) problem amount debited twice two tickets generated for same persons same flite, same day i. E 20/11/18 17.05 hrs. Indigo cancelled one ticket on 16/9/18 and initiated for refund of rs1718/-on16/9/18 rs6000/-on23/9/18. Pl arrange for refund of amount to my account. Regards sivababu. V[protected], [protected] mail sivababu. [protected]@gmail.com

Hi,
Today i booked the cab from make my trip site from pune to nashik for 8th nov 2018.. I gave all details paid later it showed ur booking is confirm but with blank id and other details.. I did not get any confirmation mail nor i am not sure whether booking is really confirm.. Can u check for the name rahul kale if there is any booking made and confirm me assp. Very disappointed with your online booking service..

Dear sir
The enclosed confirmed ticket was cancelled and according to indigo authorities, the refund was sent to you (Make my trip) in the first week of september 2018. However till date no amount was received.

May i request you to kindly refund the total amount of rs 6722/- to my s b i credit card immediately.

Booking details :
Booking reference: vhz6kt
Status date of booking payment status
Confirmed 02aug18 approved
Indigo passenger (S)
Check-in now flight status
1. Mr ramadas geddada 2. Ms rajeshwari geddada
Indigo flight (S)
Date from (Terminal) departs flight number
(Aircraft type) check-in/ bag drop closes to (Terminal) arrives via
23sep18 thiruvananthapuram (T1) 09:30 6e 6361 (A320) 08:45 hyderabad 11:15

Pl confirm the status to my mail id : [protected]@yahoo.com
Mobile no : [protected]

G. Ramadas

Dear sir/ma'm,

On booking hotel on 28-09-18 in favour of agarwal store with gstin no.18abipa4275e3zt on make my trip, no gst bill was issued to us. Also, on making a call to customer care, they denied of issuing any kind of gst bill against it.
For reference, please check the details below:

Booking id:nh[protected]
Pnr: [protected]
E-mail id:[protected]@gmail.com

Kindly clarify us the issue against gst bill at the earliest.

I booked a flight ticket from MMT a month back. Since yesterday, I was trying to reschedule the same flight and even the amount got deducted from my account. But, because o[censored]nknown reasons the flight was not rescheduled (no updates on MMT App about rescheduling). This has happen twice now.
So, I raised a refund request for rescheduling failure and moved to Indigo website to reschedule my flight.
From there I was able to reschedule...

Dear sir/Madam,

I am Deepak Musthyala has booked the ticket of ( Mr Sukumar Bandreddi make my trip ref no: IN1804B5S4669206, E ticket no 176-[protected] and pnr FWCASB) reference no for which i have received immediate confirmation and i was charged INR 4, 23, 426.00 but to my surprise in the invoice i have received the ticket rate shows only INR 3, 64, 874-/- and to report the same i have called Customer care of make my trip and registered a complaint with number[protected], the problem was not solved and . Mean while i again received the mail asking to me pay additional amount of INR 2816.00 which i have payed immediately to avoid the risk of ticket cancellation. they are not responding me regarding this issue iam scared. if they are cancel my ticket so that i cancelled the ticket and i booked the ticket again in out side. i have faced many troubles with makemytrip and also i have losed huge amount to book new ticket. PLEASE HELP ME

THANKING YOU...

Regards
Deepak Musthyala
+91 [protected]
mail: [protected]@gmail.com
Hyderabad, Telangana

Tried cancelling the upcoming round flights with makemy trip (Booking id - nf[protected]) from kolkata to bangalore and bangalore-bhubaneshwar-kolkata on 2nd december and 19th january respectively. But could not because they are not responding to my phone calls to sort the matter out. Even the refund amount is not being shared with me and there is a lot of discrepancy in the amount. Customer care numbers are non responsive even the e mails are worthless. Please help to sort this out.

The maintenance in vihas inn is very bad. They supply the food from outside with excess amount. The breakfast is complementary but they only supply 2 pieces of idli and one bodra. They not at all give tea in breakfast. The hotel authority only supply milk tea in a small cup with a charge of rs 30/. There is no other options of other kind of tea. It is not possible for us to go outside each time to take breakfast, lunch and dinner. So it is my request please omit vihas inn from your hotel list of tirupati as early as possible. Thanking you....

Deeply hurt by mmt team to cancel my booking for the hotel stay in kulalampur ramada without any information to me and took full amount in advance i was stuck in the middle of the night in a new place and was charged again by the hotel in the morning i was told that the mmt never gave any cancellation fee to the hotel and gave me the mail requesting cancellation of the booking which was done without information i request to give make my trip a fitting reply to further avoid indian tourist any further greveince. Kindly let me know in this regard at [protected] nikhil kareer

Hi,

I have booked hotel in shimla. Check in date is 29 Sep 18 and Check Out date is 2 Oct 18, Total Amount paid to hotel is 17886. But 28 early morning some my close relative is unexpected death.Incase I will call to makemytrip and spoke to MMT person . I request to change my dates and MMT Person change my dates . but i have planned 1 month early so i will decided to that i go to shimla same dates (e.g. 29 Sep 18) again i will call MMT and change my dates again. But in afternoon, before death ceremony my cousin brother health is very critical and he is hospitalized urgently and doctor said he is critical suitation. then decided i will not come tomoorow morning . then i will call to MMT customer care and share my genuine problem but he/she not supporting and said i wil try but no response. and MMT executive said to call, your dates change is possble but you have extra payment paid to MMT Approx 12400 . i have already paid to MMT 17886 . But i am a middle class family . 4 star hotel for 3 days is 10, 000 Per Day not possible for me. 29 Sep 18 morning hotel call to me and said which time you reached shimla and i informed to hotel my problems then hotel member AMIT said i try to change the dates. i will call to amit at 1 PM at 29 Sep 18 and he said i will try, same i will again call 8 PM then Amit shif is OFF . again i will call to amit at 30 Sep 18 and amit said you call to Owner mobile no- [protected] . call to owner but owner is so mannerless he said call to MMT. MMT saidcall to hotel and Hotel said call to MMT. So i have followed their instruction and waste my whole day . Finally i decided to go to shimla on dated 30-Sep-2018, but when i informed to MMTl they clearly denied to provide the room which i have already booked thru MMT and paid complete amount.After that when i called to hotle but they did not picked my call. Hotel and MMT GUNDAGARDI is now ON. so don't use Makemytrip or not booked hotel in Shimla Kufri (Hotel The Twin Towers).

Regards
Harmeet Singh
[protected]

Hi i booked hotel from makemytrip mobile website while doing search i was shown free breakfast & free wifi available in the hotel aman continental delhi & i have shared my concern with makemytrip support but they denied to give free breakfast to my guest.in app they show different search result & in app hotel aman continental show only free wifi included in search result but in moblie website seach result is different. My registered email id : [protected]@gmail.com. When i contacted them they said me that they cannot find my room category for date 30 sep as room sold out & trying to manipulate me by saying that they want screenshot of hotel at the time you booked room & i told them no one book room by taking screenshot. I also told that if you can show my room category for today date i can provide screenshot for same but they are unable to do. I paid more amount for deluxe room but have not get breakfast included. When i asked for breakfast they said you have to pay rs 231 to hotel but i have already paid & booked room by seeing free breakfast & free wifi.in app it show free wifi but in mobile website it show free breakfast & free wifi. For proof i am attaching screenshot of mobile website search result, app search result & same room category with breakfast less than amount available which i paid that is rs 2602. Kindly refund rs 462 & take strict action against makemytrip

Hi
I made a booking for nirwana hotels few days back. I booked a deluxe room with free breakfast at around rs 2900 per night for 2 guests for 3 nights. So the total amount charged should have been rs 8700 plus taxes. Whereas i have been charged rs 13964 incl taxes and service fee that comes to about rs 4654 per night. When i made the payment i didn't notice the discrepancy.
Booking id-nh[protected]

Need to cancel the booking id nf[protected] but app does not reflect bookings in my trips section and cannot get through a person at customer support number. Have mailed [protected]@makemytrip.com but no response from them too. I had paid extra for the zero cancellation policy
Which now seems like makemytrip is not honouring.

I need the booking cancelled urgently and the refund processed in full as promised by makemytrip.

On 15 july, 2018, i had booked a ticket on goair flight g8-371 for 18-nov-2018 (From mumbai to goa)& g8-478 for 24-nov-2018 (From goa to mumbai) by make my trip. Now due to some personal reason, we cannot go. Now i want to cancel my all tickets but there was no refund amount on cancellation by make my trip and i really need money and i cannot share my personal reason with you. I can only request you please refund my money.
Please reply as soon as possible. I really need it.

Please confirm that my balance money will be refund after cancellation charge or not???
After that we will cancel my booking. Also i want ask you something, when i want cancel my tickets before 1 and half month, why zero amount will be refund??? Emergency can be possible anytime. I think you should understand what i am saying???
Even if we reserve the ticket by train then in this condition railway also refund after cut the cancellation charges before 24 hrs. So why are you not refunding my balance amount???
Please it is request you please reply as soon as possible so that i could cancel my ticket.

Regards,
Anubha vijay

I had booked a flight from blr-ahd and return. While booking i paid extra charges for zero cancellation. Suddenly from 25th september this trip was not visible under my trips section in mmt app or web portal. I needed to cancel the flight partially for two of the passengers. But as it was not visible in my profile i was not able to cancel it. I tried calling customer care several times. There is no option to speak to a customer care executive. Only ivrs options come.in ivrs when it gives me option of my blr-ahd upcoming flight. I selected cancellation through ivrs and they provided me a link to cancel in my registered mobile number and email id. However, whenever i am clicking on "confirm" cancellation it shows "trouble processing cancellation". This is really frustrating!!! I have escalated the issue several times but no response from mmt.

I had booked a trip to Kerala from 13th to 17th August. But because of floods in Kerala it could not work out. I have multiple issues regarding this booking:
1. During the payment for booking, I was not able to apply a coupon on the trip: coupon : mega20k_bh on the trip. When asked customer service about the same, I was told that coupon is already applied. Can the coupon be applied without me even selecting it and if it was applied, why did I get the discount as told by another coupon ( ₹ 10360 only).

2. The app continuously showed me wrong information that my flight is on 13th aug at 00:00 hrs. Even now when I don't have any flight it is showing flight on 15th August at 12:00 hrs.

3. I tried to reach out to MakeMyTrip multiple times but there customer care number is always unavailable.

4. I raised the concern of floods in Kerala the very next day ( on 8th aug). But the response I got from team was that it would get better in 2 days. After that whenever I asked about an update, I was always told that even though army is deployed there and government officials are saying that the situation is grim but still MakeMyTrip was optimistic enough to believe in god's power that the condition would improve like magic on last day.

5. Finally MakeMyTrip team called me on 12th aug, asking for date change to 25th aug. Again another example of optimism from there end that such serious flood condition would improve and the place would be fit for vacation in next 10 days. Also, they expect their customers to not make any future plans because the customer was blind enough to trust the team.

6. When requested to change destination as I actually wanted to go on vacation, they said a straight no.

7. The response was so late that I couldn't even plan another vacation because my money was stuck here.

8. And the best part of the thing is that they plan to give me only one thirds as refund. It is as if I paid for the vacation of makemytrip.

9. The story is not over yet, in the app they show that I have completed my 5d 4n trip in just one day ( from 15th aug to 16th aug). It's the same time when Kerala was battling with floods... MakeMyTrip was in the impression that I was enjoying my vacation there. Ignorance at its peak