MakeMyTrip India Complaints & Reviews

Dear all
I m writing this because I want everyone to know that MAKE MY TRIP is total fraud. Let me explain now...
I took a holiday package " splendid north east - pelling special" for a period of 25th may to 30th may 2018.
This package was a pick and drop from silliguri. Belief me friends during this period me and my family had been fully exploited by MAKE MY TRIPfrom all angle i.e. mentally, physically as well as financially....

I booked an internation ticket from seattle to bengaluru on 22nd june through credit card. After all the pages the final page of entering the details of otp and password given and suddenly the website went off blank for several minutes. I got immediate sms of my amount debited to credit card. I callwd the call center of credit card to reverse the transaction. After several hours of transaction i get a mail regarding confirmation of ticket. This is ridiculous. You cannot maintain a stable website and we have to face financial loss. Please co ordinate with bank and reverse the amount. Else we may have to take up the matter with consumer court.

One of the worst customer service providers. When the ticket is not issued immediately how can you demand payment.

Respected sir,

I ravinder sood, booked a flight from
Mumbai to delhi through indigo airlines 6e-6489
On 23:15 hrs, 04 dec
For rs. 16, 818/- vide
Booking id nf[protected].

But unfortunately due to heavy rain. The flight was cancelled. But our certain reminder for refund of my amount. The amount not credited to our account.

I request your goodself please refund our amount.

Thanking you

Ravinder sood
Mob. [protected]
Email: [protected]@gmail.com
Booking id nf[protected].

A) i have 500+ bucks in my wallet, right now.
B) i'm on the final payments page.
C) i'm logged in.
D) but, no friggin way to use the money in my wallet.

Make my trip is just openly making a fool of everyone with it's ponzi schemes. I'm surprised, there are not many complaints on this, when the internet and quora is filled with questions from naive consumers asking around on how to use the money in their wallet, while the cheeky mmt so easily get's away with apologizing to just one o[censored]s.

And here i thought, it was the mnc's that rob us, and indian companies like mmt are meant to empower us indians.

Well played mmt.

Hi,

This is to bring to your attention that i spoke to sneha dua in make my trip who helped me with the domestic holiday package.

As discussed with her
Earlier, i'm still looking for someone to help me with the international packages. Though she have been a great help but i'm having really bad time with make my trip.

I do want this to be escalated and want a call back from one of the managers. Let me share that i have been trying to get in touch with international team since 2 weeks and every time, i either get to hear that, there is a long queue or they have left for home.

I have been given multiple information regarding their shift timings and have been fooled that i will receive a call back next day.

Today i spoke to two people from sales team, rohit and parvesh kumar who were highly incompetent and uneducated. They both refused to answer my query and when asked for a manager, they at first said that "there is no manager available" and then refused help stating that "your query doesn't need a manager and we can't help you". I am shocked the way i have been treated by these 3 men

I would urge you to listen to the call recordings. They were extremely rude and i believe that the manager virendra rawat was right beside them, however did not initiate to come on call even once.

I wonder if mmt has been making so much business and they just want to lose their customer now. This is not my only account. My husband and i have been associated with mmt for over 5 years now and have never faced such disrespect, disgrace, disappointment and rude behaviour. The service level had gone pathetic.

If you can help me for once and ask any manager to return my call and take this offline as i'm very upset. I would also need the complaints desk email address and the highest contact person's email address or phone number.

I hope you guys would certainly not want me to go social about this and explaining my experience, hence would request a call back urgently.

Awaiting your reply!!

Thanks
Gunjan

Hi,

I want to put forward my complaint stating that just like any other account i want to deactivate mmt account as i didnt like their services and i dont want to receive any promotional mails from them, stating that i called mmt customer care and asked them to remove my account and details from their database to which they denied as they can't do it.

Regarding booking nh[protected]. This is to inform you that i got a confirmation that my stay has been cancelled then why i am not getting my money back. First i was told that if the hotel guys sends you a mail regarding cancellation then we will refund you the booking amount or will be given you as points. Now when i have send the confirmation mail regarding the cancellation now they are ignoring this mail.

I have booked return ticket of ahmadabad to bangkok with make my trip in return flight i was denied boarding because airline did not get their money which i paid to them so i called their call center and they ask me to purchase new booking which they will refund me but now they have refund only part of my booking and they are not answering my phone i have purchase ticket worth rs 208202 which is very costly and i was mentally and physically harrash i was traveling with three child and they have faced great problem. I have every proof of their cheating they also accepted in their mail i hope you will take necessary action to get my refund i am sending you detail of ticket i purchased with makemytrip and another ticket which i have to book again

Complaint against manish agarwal -[protected].

Please forward the message to mr. Deep kalra (Chairman)

I called up makemytrip to enquire about a dubai holiday package and since then this guy named manish agarwal got after me, started calling, texting, emailing me like crazy to get the package booked.. I didnt respond for a few days at all and still he would call and call..8-10 missed calls in a row just to convince me to book the package through him.. He kept on giving me quotes after quotes just to coax me into booking.. Then finally told me 5 nights package would cost me around 89000 and then later came down to 85000 further forcing me to book the same day till 12:00midnightfalsely telling me that the package will expire (Constantly texting and calling me till that late in the night).. I didn’t book that night and then he started calling me the next morning to book it and pay for it (If the package expired then how come he called up again in the morning) i went online on makemytrip and checked your pre made packages and the same package was available already for 85000, so i confronted him, and asked him whats the difference if i booked through him or booked online, if im getting the same price online.. To which he replied “a personal assistance, i will be available anytime you need assistance, you would have my personal number, i will be assisting you 24x7 when you are in dubai etc etc etc etc. He would keep on calling texting till 12 in the night asking me to pay, manipulating me into thinking the deal would expire and i needed to book in this many minutes, so i eventually did under pressure.. And before booking/paying he told me “as soon as you book ma’am i will send you your concrete/final itinerary” these were his words, so i booked.. And soon after that i called him to ask about the itinerary that he promised and he didnt answer.. I called again, no answer, so i called up on the toll free number and they told me that my booking doesnt exist.. So this guy manish called me back after 3 hours saying he was busy and what not.. Followed by a “even i have a personal life”.. So please tell me where was his personal life when he used to call and text me till 12 in the night and now that i have booked and he has gotten the benefits of me booking through him, he has backed out so conveniently.. Throughout the span of time i was misled and manipulated and lied to so many times, just to make me book, about the itinerary which he promised, he never once mentioned to me that i will need to pay the rest of the trip cost 20 days before i receive the vouchers and actual itinerary, it was his job to mention it to me cz i booked through him.. Again, nothing was mentioned.. I had asked for the itinerary cz i wanted to book other excursions for my parents so for that i needed a schedule.. Before booking he said i will get the final itinerary soon after i book.. And when i asked for it later (After booking) he said you will get it 5 days before the trip.. What the hell is that about? Why so much misleading?! Why so many lies? Why the false promises to make a person pay?! He promised me “personal assistance” and now he is nowhere in the picture.. Some girl named khushboo trivedi called me up and told me i will have to get in touch with some girl named dhwani tgrough email now all the time incase i have any queries and that manish would no longer be handling my booking.. So i said why should i get in touch with email when this manish told me i will have a personal number and that he will be available for personal assistance anytime and i wont need to get into the hassles of emailing and call toll free numbers etc etc.. Now its back to sending emails and having to call on the toll free numbers!!!
My request to you is to please take strict action against this manish agarwal as i have suffered as hell and feel cheated to another level! Please revoke whatever benefit he got from my booking as i am extremely disappointed with the whole experience and charade!

I have been a loyal customer of makemytrip till now, booking all my flights/hotels through you guys, but after having such a bad experience i feel totally hopeless and my trust in makemytrip has been shattered.

Please take the necessary measures against this guy as he is just ruining the reputation of your company and harrasing the customers!

We have travel to ravi residency morvi at the time of booking make my trip charged gst but did not show gst in the invoice. At the time of checkout we have asked of gst invoice from the hotel but they said that it will be provided by make my trip. After that we have asked to make my trip and registered the complain but now it's being 6 days we have not got gst invoice.

Complaint against manish agarwal -[protected].
Please forward the message to mr. Deep kalra(chairman)
I called up makemytrip to enquire about a dubai holiday package and since then this guy named manish agarwal got after me, started calling, texted, emailing me to get the package booked ..i didnt respond for a few days at all and still he would call and call ..8-10 missed calls in a row just to convince me to book the package through him ..he kept on giving me quotes after quotes ..each lesser than the other ..then finally told me 5 nights package would cost me around 89000 and then later came down to 85000.. ..i went online on makemytrip and checked your pre made packages and the same package was available already for 85000, so i confeonted him, and asked him whats the difference if i book through you if im getting the same price online ..to which he replied “a personal assistance, i will be available ANYTIME you need assistance, you would have my personal number, etc etc etc etc. he would keep on calling texting till 12 in the night asking me to pay, convincing me and what not, so i eventually did..and before booking he told me “as soon as you book ma’am i will send you your concrete itinerary” these were his words, so i booked ..and soon after that i called him to ask about the itinerary that he promised and he didnt answer ..i called again, no answer, so i called up on the toll free number and they told me that my booking doesnt exist ..so this guy manish called me back after 3 hours saying he was busy and what not ..followed by a “even i have a personal life” ..so please tell me where was his personal life when he used to call and text me till 12 in the night and now that i have booked and he has gotten the benefits of me booking through him, he has backed out so conveniently ..throughout the span of time i was misled so many times, about the itinerary which he promised, he never once mentioned to me that i will need to pay the reat of the trip cost 20 days before i receive the vouchers and actual itinerary, it was his job to mention it to me cz i booked through him ..again, nothing was mentioned ..i had asked for the itinerary cz i wanted to book other excursions for my parents so for that i needed a schedule ..before booking he said i will get the final itinerary soon after i book ..and when i asked for it later(after booking) he said you will get it 5 days before the trip ..what the hell is that about? Why so much misleading?! Why so many lies? Why the false promises to make a person pay?! He promised me “perso al assistance” and now he is nowhere in the picture ..some girl named khushboo trivedi called me up and told me i will have to get in touch with some girl named dhwani tgrough EMAIL now all the time incase i have any queries and that manish would no longer be handling my booking ..so i said why should i get in touch with email when this manish told me i will have a personal number and that he will be available for personal assistance anytime ..now its back to send emails and Having to call on the toll free numbers ..
My request to you is to please take strict action against this manish agarwal as i have suffered as hell and feel cheated to another level! Please revoke whatever benefit he got from my booking as i am extremely disappointed with the whole experience and charade!
Attaching snapshots of his chat and how he used to text me till late hours before booking and how his behavior changed totally after booking and now he he totally unavailable

I have been a loyal customer of makemytrip till now, booking all my flights/hotels through you guys, but after having such a bad experience i feel totally hopeless and harrased and my trust in makemytrip has been shattered completely. Now when i call or text this guy doesnt even have the curtsy to answer and just sent me the number of his supervisor (khushboo trivedi)who is also in on the whole thing and mocks me!

Please take the necessary measures against this guy as he is just ruining the reputation of your company!

I have already called your customer service and logged a complaint on 4th june 2018. Still waiting for a refund of the overcharged amount of rs 6875/-. While speaking to your adviser while making the date change, they said that the cost of the ticket had gone up and charged me an additional rs.6875/- in addition to the date change fees. When i inquired about the cost of the ticket they adviser told me that she did not know the exact cost but the cost had gone up and told me to pay the additional amount. I did not receive any receipt or ticket from make my trip. I received a ticket from the airlines for rs 5172/-, which was the same as the fare paid at the initial booking. So, i should have been charged only the date change penalty and not any fare difference.
After logging the complaint, i have not received any response about the overcharged amount. I only got calls to extend the time for investigation. The last call i got was on the 13th of june 2018. After this there has been no call and no response to any of my mails.
Extremely disappointed by the quality of service from a company we trusted to make all of our airline bookings. This one was for my mom who is a senior citizen and had come to muscat to recover from her illness. Will not be able to trust the company any more.
P. S. To add to the misery the make my trip customer complaint site doesn't work.

Booking id : nh[protected] for booking of hotel rooms in fraser's suites from 19/06/18 to 21/06/18. And payment made for them. However the hotel refused to provide rooms because there was no communication.
Therefore i complex to take room directly from same hotel.
It is therefore requested to refund the amount of rs 8983 immediately
It is a very bad experience with you after advance payment.
Your early action is soliciated
Regards
Keshab

My booking id is nf[protected]. Flight on june 21 from chennai to delhi.

I want to reschedule my flight to a later time on the same day. Trying to connect desperately through your support number. The ivr is taking me round and round and disconnecting.

Can someone address this and call me on [protected] immediately to help reschedule my ticket?

We have booked a trip to bali which is scheduled on 21st june (Booking id nl[protected]. My husband met with an accident and we have been looking to modify our dates since 17th and no one has responded to our concerns besides the fact that we have called them numerous times. Our entire money spent on this trip is at stake right now and we don't see makemytrip bothered to address this concern and help us modify the dates.

I've 1924/- rs as cancellation refund and some cashback in my mmt wallet and i want to use that for flight booking. I was looking to book for jaipur to kolkata flight but mmt wallet was not present as the payment option.

I found the terms and condition section showing that i should be able to use the wallet money for flight and hotel booking, but makemytrip is such a fraudulent company that i could not even use that for flight booking.

So they offer cashback to the customer but the cashback amount also remains with them only. Such a great way of cheating.

I had booked a direct flight from pune to frankfurt through make my trip just one day before. Details are below,
Pnr: pdtna2
E-ticket no.: 220-[protected]
From: pnq (Pune)
Departure time and date: 01:55 hrs, 31th may
Journey duration: 10 hr 20 mins
To: fra (Frankfurt)
Arival time and date: 08:45 hrs, 31th may)

Meanwhile, i had completed a web check-in and printed a boarding pass. When i was about to start to the airport from home, i realised that i had got one message regarding cancellation of flight with no information on alternate flight. It also appeared like a bulk message with no mention of make my trip or luftansa in the name or message.

To confirm, i tried calling luftansa customer care only to get to know that they don't work after 18:00. Then, i called make my trip and the agent (Avik or similar name), after checking with airlines told me that the flight has been cancelled. I expected this information from make my trip since every communication like ticket, travel itinerary is through mmt. Even money has be transferred to make my trip account before (Part of) it goes to the airlines. He als confessed that this information has not been provided from airlines which they should have provided. Ridiculous alternate fight was given where i had to spent many hours in delhi delaying my journey for more than 9 hours before i reach germany. During conversation, the agent was too rude and the call got cut many times from make my trip side. But obviously, he agreed on full refund becasue of cancellation of flight.

Since rs 35, 091 were stuck with make my trip for no reason, i requested for quick refund which was refused in the name of process (Which should also talk about providing timely information and taking responsibility without blaming airlines for everything). Finally, i had to book a fresh ticket from mumbai instead of pune unwillingly through again make my trip just to keep record of alternate flight booked by me because of cancelled flight.

It was too much stressful for me where i had to be calling mmt regarding my cancelled international flight when i was supposed to be travelling. The sight claims that the refund would be within 2 hours for cancellation of flight with fancy timer ticking. But it has been 17 days and i haven't got my reund back for the cancelled flight.

Hi, i have booked a cab for family picnic for may 5th and may 6th from vasai to alibaug through mmt cab service. I have also paid full amount of rs. 7500/- for cab service.

On may 5th the day of our picnic, after multiple times follow up, mmt informed me the cab has been cancelled, we will not be able to provide you the services. Since we have a hotel booking done, we have to arrange another cab from different cab services and also has to pay double the amount of the money we had paid to mmt. We reached there in the evening instead of 11 am as we were supposed to reached in morning.

We want compensation for this careless work and spoiling our family picnic by mmt. I have been sending reminder for last 1month, they are ready to pay 2000 in cash and 1000 as voucher. But i have told them that i need compensation of rs.10000/-

I had booked 2 tickets nn[protected] / nn[protected]. The travelers are my mother and brother and were travelling from delhi to doha. Date of travel was 15th june 2018. At the airport the emigration did not allow my mother to travel saying that recently rule changed and ecr passport holder cannot travel on visa-on-arrival. I called make my trip call centre for cancellation of ticket and was told no refund is applicable on any ticket, neither delhi to doha nor doha to delhi. If for some reason refund is not applicable on delhi doha ticket because of no show, why doha delhi ticket cannot be canceled, i do not understand. This means mmt will cancel doha delhi tickets and will pocket in money which ideally should be refunded to me. This is certainly not ethical and certainly not a good business practice. Can you review the case and get back to us. Thanks. Pankaj prasun / suman saurabh. M: +91 [protected] / +[protected].

I am a frequent user of make my trip and i was booking a flight. However the option o[censored]sing mmtwallet is not there even when its valid. Booking id f[protected]. I have used the service as the tickets were increasing very fast. However will not be able to use the wallet money since it would expire. This is a deceptive way of providing us with bonus money and not allowing us to use it...