MakeMyTrip India Complaints & Reviews

I made an international Flight Booking on Make My Trip.com on 13th July'2018. While making the booking you promised a cashback of Rs. 6000 on the make my trip wallet by using a deal code flynew. I completed the booking and the Rs. 6000 was credited to my Make my trip wallet account. The catch is that you cannot use all the money for a new booking. This is fraud and misleading the customer. When you mean wallet everyone assumes that it will be like PAYTM etc. where the money can be utilised for other bookings. You only allow Rs.450-Rs.500 to be used maximum at one time for one booking and the money expires in 60 days. That means that you have to make either 13 domestic flight bookings or 12 international flight bookings in two months. How can someone possible use that money?? This is FRAUD and cheating the customer by designing policies in such a way that the customer can never benefit and use words like wallet as everyone will assume that it works like mobile wallet like PAYTM.
My request to all MMT users to stop using such fraudulent websites as only when we stop giving them business they will stop chetaing us

Hello concerns,
Myself Chetan Malik.
PNR-[protected] Booking ID-NH[protected]
I booked one room in park inn hotel by Radisson on 08th July 18 .I was at IGI Airport. But unfortunately the location of hotel was selected Bilaspur(Which is very far away from Air port) instead of Mahipalpur Delhi.My amount was deducted at the same time. I requested to Make my trip and Hotel staff to cancel and refund but they refused to do this. Then I request to location change but again they denied. Finally to save my money, I plan to go hotel but they denied to give cab service also. In last, I lost money.
There is no any little cooperation from your service.

I request to refund my amount.

I purchased a ticket on Make my Trip and the first time the payment failed (thats what the website said), so I paid again I note that my bank statement shows that the same amount has been debited twice. MakeMyTrip said the money would be refunded, but despite several emails and complaints - I have not got any support.
My bank statement - will details given below. I have an account in ICICI Bank

01/07/2018 02/07/2018 - BIL/[protected]/QC-/NF[protected] 9, 159.00 - 12, 22, 685.13
01/07/2018 02/07/2018 - BIL/[protected]/ERU Hyd Tkt/NF[protected] 9, 159.00 - 12, 13, 526.13

Vimala Ramachandran
Mobile [protected]

Have booked a hotel COMFORT INN, in banda (uttar pradesh)for my seniors through makemytrip for 8th july 2018, they charged rs 3799/- for one night stay for two persons in a small city like banda from us.
but when they checked into that hotel and had chat with the manager/owner, he said that rates given by MMT are very high and we don't charge such a huge amount from our customers in this city.
he offered very low prices for the same room.almost 50-55% less the MMT.
it shows that MMT is trying to make money at any cost from his customers and customer satisfaction is not mandatory for them.
today i had word with their customer care executive in morning and she said that YES their rates are different then the hotel rates and those are much higher.

Hello
This is Neha Arora and this is regarding my Booking id NN[protected] have been trying to get my issue resolved since 7 June. I am not at all satisfied by the way my case is being handled. I could not board my flight as i could not web check in due to some error from your side or the airlines I don’t know but despite having e tickets in my hand i was not able to board the flight ( i was told to buy my boarding passes and luggage fee for 60€ and 45€ each respectively)
I just want my tickets amount to be refunded which i had paid already. Neither the airlines nor MakeMyTrip wants to take the responsibility.
I need to talk to a Senior Authority regarding this
Thanks
Neha Arora

I recently booked international travel tickets through MMT and the invoices provided to me show one head as ‘other charges and feees’without any information for customers as to it’s details -seems there are some hidden charges which the company is not disclosing to customers.
If there are charges there should be the clear breakup of it with intimation to the customers that such charges would have to be incurred by them.However...

I met with an accident on 06/07/2018 which is prior to my travel date (09/07/2018) . I wouldn't be able to travel on specified date since my doctor has suggested me to take complete rest for atleast 2 weeks. So I have cancelled my trip( Booking ID- NF[protected]) by selecting FLIGHT DELAYED with cancellation reference no- INR[protected] . I am a frequent traveller and I prefer Makemytrip rather than any other travel booking app. Kindly consider my situation and refund the amount without penalty

This is the complaint I have launched. Since it is a genuine case kindly interfere

Booking ID:NF[protected]-I had made booking for airline ticket for Delhi-Kolkatta-Delhi costing Rs.10433 and am fraudently charged Rs.20464 by makemytrip.com which is a statutory offence of cheating and fraud u/s section 420 & 415 of Indian Penal Code.

I have made the complaint to makemytrip and have not received any response from them so far.

I have booked my hotel in mussorie on 29th june 2018 with booking id nh[protected] from make my trip app. I paid rs.3100 in advance also.

The pics shown by make my trip of room was far better.

But when we reached hotel, condition of room was not good. I was with my family and i didnt checked in hotel.

I lodged many times complaint in customer care to refund my money but i am not getting any response.

Issue: overcharging of hotel in udaipur. Hotel name: vantara resort and spa, dheekli, udaipur, rajasthan
Booking id:nh[protected]
Dates: 7th march to 11th march
When we booked the hotel in december through make my trip, the price was shown as rs 6000 per night howver when i got the charge it was rs 12000 per night. Even after repeated follow up and escalation within make my trip i have not been refunded with my excess charge rather they are justifying this over charge without any evidence.
Help required: to get refund on my excess charge of rs 24000

I have been trying to delete my account, but i am not able to do so. I have sent an email to [protected]@go-mmt.com, it shows email id does not exists. I don't want this id any more. They are harassing me with their promotional activities. I want to delete my account as soon as possible, i have tried calling & emailing but no response, such a poor response.

This is in regards to the booking id - nn[protected]

Makemytrip has failed to cancel my ticket with airline on time and passenger is denied boarding because of this technical delay. Mmt staff has accepted the delay but still my money is not refunded.

Only reply is received from management:

Greetings from makemytrip.

Kindly accept our sincere apologies for the inconvenience caused to you.

This is in regards to the booking id - nn[protected]. Please be informed that we are working on this query and will be requiring some time for the same. Kindly allow us time till next 72 working hours so that we can get back to you with an update of the same.

Please feel free to write back to us for any further clarification.

Yours sincerely,
Shaily panwar
Team - customer delight
[protected]

I have booked a cab from kodaicanal to ooty and paid 626 rs in advance but no booking ID is generated and money has been deducted from my account.
I have attached the photo for reference transaction. Please find it attached.
Please help me with this issue ASAP.

Regards,
Shweta

Contact number:[protected]

Booking id - NF[protected]

A month back i tried to book 2 tickets for delhi which costed me around Rs 9500. But after the transaction was, it said booking wasn't confirm. You can check the attached screenshot of it. But till now when i didn't get my refund back i mailed mmt again and the reply which kept coming was refund won't be done as the tickets were booked. which is definitely not true.
Pls refund this large amount asap and don't loot the middle class people like this.
I've been a regular customer of MMT so i would be glad if you refund it. Please take it into consideration. Or atleast don't lie saying that the tickets were booked, as they can't even provide the tickets with the same booking id.

I CAN EVEN PROVIDE YOU MY MMT ACCOUNT ID AND PASSWORD SO THAT YOU CAN CHECK IF THE TICKETS WERE BOOKED OR NOT.

Booking id - NF[protected]

A month back i tried to book 2 tickets for delhi which costed me around Rs 9500. But after the transaction was, it said booking wasn't confirm. You can check the attached screenshot of it. But till now when i didn't get my refund back i mailed mmt again and the reply which kept coming was refund won't be done as the tickets were booked. which is definitely not true.
Pls refund this large amount asap and don't loot the middle class people like this.
I've been a regular customer of MMT so i would be glad if you refund it now Orelse i unfortunately have to raise a complaint in consumer court.
I CAN EVEN PROVIDE YOU MY MMT ACCOUNT ID AND PASSWORD SO THAT YOU CAN CHECK IF THE TICKETS WERE BOOKED OR NOT.

Booking id - NF[protected]

A month back i tried to book 2 tickets for delhi which costed me around Rs 9500. But after the transaction was, it said booking wasn't confirm. You can check the attached screenshot of it. But till now when i didn't get my refund back i mailed mmt again and the reply which kept coming was refund won't be done as the tickets were booked. which is definitely not true.
Pls refund this large amount asap and don't loot the middle class people like this.
I've been a regular customer of MMT so i would be glad if you refund it now Orelse i unfortunately have to raise a complaint in consumer court.
I CAN EVEN PROVIDE YOU MY MMT ACCOUNT ID AND PASSWORD SO THAT YOU CAN CHECK IF THE TICKETS WERE BOOKED OR NOT.

I have booked there european dreams package for 6 lakhs and they promised us 11 days and 10 nights but they gave us a flight which landed in paris around 5 and we reached our hotel around 7 and they said we said 11 days so reached here around 7 this is included. They had their commission fixed every where so they misguided us and asked us to buy tickets from places where they have their commission fixed in switzerland rhien falls and mislead us and didn't tell us truthfully about the exactly what all we do with these tickets. They took 5.88l and i got a mail and message that i have cleared my balance then suddenly they started asking for 29k more. And their customer care executive says go complain anywhere we don't care.

I gone for the official trip with my one colleague for hyderabad and i booked the hotel hyderabad grand on 11th june for the period 12th june to 14th june 18, through make my trip (Mmt). Mmt charged 7243/- immediately. At the same time my colleague booked the same hotel for same period with same facility through go ibibo.com. There was charges only rs 5524/-. When confirmed by colleague then it was true. Mmt charged much hire.
Since mmt during the advertisement highlight best price guarantee and promise to pay 5 time of difference. I called to mmt customer care and confirmed regarding the excess charged. Mmt executive requested not to cancel since i have already paid and no refund policy at last moment, and adviced to file the claim after checkout from the hotel. I filed the claim on 15 june 2018 with all supporting doc (Invoice of mmt, invoice of ibibi.com issued to my colleague and screen shot of the web site) and continue discussed on phone regarding the receipt of the document and again sent on 20th june 18 on the request of the executive
Till 15 days from the date of claim mmt mail in every 2 days for further request for 48 hours since team was working on it. When i wrote a request to resolve. They wrote a mail that i matter closed that i have not filed the claim with in 72 hours of the booking.
Can they tell me my check out itself after 72 hours of the booking where i paid in advance. Mmt provide the document after the checkout only. How one can file the claim with relevant document asked by the mmt.
They are only trying to make fool to the customers

Rajkumar jain mobile no [protected]

Make my trip booking id: nc[protected]
Complaint reference id[protected]
Company: make my trip
Date of the incident: 23/06/2018 to 26/06/2018

Full description of the incident:
We booked cab through make my trip from bangalore to kodaikanal. We have faced below issues. My mother has fallen sick due to your service.

Complaint no. 1: our pick-up time was 3 am on 23/06/2018. Driver came at after 5 am. We had to pay extra rs.250 as driver allowance.

Complaint no. 2: driver didn't have gps. He told us that make my trip did not provide him gps.

Complaint no. 3: he doesn't know the route. He forced us to take hilly road from bangalore through mysore-ooty-coonoor road to kodaikanal. We completely relied on driver due to we don't have any idea about this route. Later we realized that driver just played with us. We had to travel around 250 km. Extra and payed for that.

Complaint no. 3: my mother has fallen sick due to travel this hilly road. She got treatment and medicine from doctor. We had to stay at road side hotel and paid extra for that. Our trip got spoiled.

Complaint no. 4: there are also discrepancy while calculating kilometers. He behaved so rudely that we didn't argue with him in the middle of the road. He is not at all cooperative. He took the roads whatever he wanted. From beginning only, he forced us to stay ooty-coonoor area for night. Although we have repeatedly informed him that we booked hotel at kodaikanal.

Complaint no. 5: we complained make my trip through call by evening on 23/06/2018. Ticket had been raised (Reference id[protected] and closed by make my trip without any resolution as well as intimation by make my trip.

Complaint no. 5: we paid all road toll tax by cash. We have document for that. But, we had to pay rs.1900 as state tax by cash to driver. We didn't receive any document for that. Still, we didn't receive any invoice regarding full payment for my trip against mmt booking id:nc[protected].

I am using make my trip service last 5 years. We never came across this type of situation in the middle of the road.

I want full compensation from make my trip. Cab driver (Mr. Raghunath, contact no.[protected]) has to be sacked.

Regards,
Swati bhattacharya

As this is the problem going on with the company since last 18 days but there is no solution being provided by the company though being pre informed by the company and after confirming the booking details and when i had received all the booking vouchers and confirmation email, externally i had booked flights from kolkata to chennai and chennai to kolkata and also took a land package which costed me rs.40000 (Since the land package is being taken from the local vendor so as per their policy the company shares the invoice only after the service is being completed) and the flight costed me rs.13710 and now i dont know for what reason the company has cancelled the booking without my permission. I would like to inform the company that the same is being lodged to the consumer helpline having complaint no. 772826. All the confirmation vouchers is being attached in the email. Kindly provide the solution within 2 days of the receipt of the email or else i will move ahead with the legal proceedings against the company.

As a solution i need the full service as mentioned in the vouchers.
Further communication can be done on the same email id or can contact on[protected].