MakeMyTrip India Complaints & Reviews

Dear sir,
This is really very ridiculous on mmt part.
Yesterday i recieve an email saying that the remaining amount for my booking is rs 26021, please find the email attached.
I paid the amount and the interface said nothing remaining for this booking... Snapshot attached.
Again i am forced to pay extra amount.

I want to escalate this matter and would like to file this.

Thanks
Aman arora

+1 photos

Jul 30, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

MakeMyTrip India Customer Care's response Dear Aman26198

Greetings from MakeMyTrip!!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, while validating your case we have found that, travel date has already passed and our concern team has clarified you about the pending payment issue. We have reason to believe that your concern is resolved. Apologies for all the confusion due to some technical issue. We thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500 082

Website: www.varian.com

Hi
today I got amount of INR 36, 023 deducted from my credit card ************5212 on the name of makemytrip.
Additionally my makemytrip account is also hacked .( No more; I can login eventhough I tried by resetting the password).
the message details photo is attached herewith.
plz do the needful to unapprove the amount.

+1 photos

Jul 30, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

MakeMyTrip India Customer Care's response Dear Deepak Tripathee1,

We were looking into your concern but have found that a few important details are missing. We are unable to find out exact concern or issue as complete details not provided on the review.

Please provide us with the following details: -

Registered Email address & mobile number.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

View replies

A

Ashdeo Singh

from Gorakhpur, Uttar Pradesh

Jun 7, 2018

I tried to book ticket from DEL to PAT on 1/6/2018 at 5:15pm. Rs.6801/- debited from my account but ticket was not booked. The message of transaction cancelled try again came.It happened twice and total Rs. 13602/- was debited. From bank I got message BILL [protected] MAKEMYTRIPPVTLTDWAP and BILL [protected] MAKEMYTRIPPVTLTDWAP.
What about refund ?

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have booked a cab through Make My Trip app, but they haven't responded to my emails/phone calls despite my repeated requests to them since last one week. They don't seem to bother about their customers. Pathetic experience with Make My Trip. That's why I decided to submit a complaint through Indian Consumer Complaints. Kindly advise, how do we contact Make My Trip?

Nitin

Jul 30, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

MakeMyTrip India Customer Care's response Dear nathnitina

We were looking into your concern but have found that a few important details are missing. We are unable to find out exact concern or issue as complete details not provided on the review.

Please provide us with the following details: -

Booking ID or
Correct Email address/mobile number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

View replies

W

Wind Haven

from Kotamangalam, Kerala

Jun 7, 2018

We have our own resort in Ramakkalmedu, Idukki. Kerala. Many time we try to contact marketing manager but we do not get any reply. We face too many problems. Please Contact Us as soon as possible we face too many problems.
Mr.Vickram- [protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 122002

Website: www.makemytrip.com

I did booked on 24 may 18 tiruchirapalli to singapore e ticket reservation by using makemytrip app and airindia express airlines they can't allow to check in, they said your balance money haven, t paid so you make payment before check in that time i don, t have money by hand i gave my singapore mastercard also they no accepted i called makemytrip customer care they also don, t care so i can't travel that flight, then i booking again that night another flight, oops we were extremely disappointed... Won't entertain even one rupee cash back return.

It's really big disappointment if we cancel our ticket.

It will go under sadqah. Makemytrip is big company. Airindia is even big company of airlines they won't give single rupee it's really baseless. Makemytrip this fraud big companies big fraud. Please control this cheat looting public money on the name of company rules and policies. Take some action by indian government.

Makemytrip e ticket pnr:joyrjk booking id nn[protected]

Another e ticket booking id nn[protected], pnr:nddm7u

+2 photos

Jul 29, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

MakeMyTrip India Customer Care's response Dear sp muthu

Greetings from MakeMyTrip!!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, while validating your case we have found that, at the time of ticket issuance airline did not confirm or asked about a particular tax which has been increased by the airline and at the time of check-in they asked customer to pay the same. Unfortunately, the amount could not be paid at the counter and passenger did not board the flight. Our concern team has tried to help the customer by speaking with airline and also done the conference call with them however, airline suggest to pay at the counter and send them an e-mail. Since the situation was beyond our control we could not help the customer. Request you to please raise it with the airline. Thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.makemytrip.com

I had booked my ticket on Air Pegasus's airline from through www.makemytrip.com, The flight was between Bangalore to Kochi on Sat 20th AUG 2016 and after few days i got to know they cancelled the flight

Its been 1year 10 month am didn't get my refund for cancellation of flight Air Pegasus's airline booking No. NF[protected], when ever am contacted MMT they are telling they didn't get refund from Air Pegasus's airline.
I called MakeMyTrip 100 times but no one responds. I even posted them a compaint through their website but no response what so ever.

Aug 8, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

MakeMyTrip India Customer Care's response Dear Rima Kaniyath

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, please be advised that, we are working with Air Pegasus's airline regarding refund towards your booking. As of now MMT has not got the refund from Air Pegasus's and we are following up with the airline. In some cases Air Pegasus call centre agents have communicated that they have refunded the money to MMT however, it is not true. We shall update you once we hear from the Airline team and process refund as soon as we get it from Air Pegasus.

Request your patience under these force majeure conditions.

Assuring you best of our services.

Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,

My make my trip booking id is nn[protected].

Cancellation & refund of rs.26500 for your kwi-maa, maa-kwi flight is delayed.

I am following it up for the past one month sitting her in kuwait for refund to book another ticket but i'm not yet getting proper response or refund.

Whenever i call the customer care i'm getting harassed and they are simply asking me for the booking id many times and then after 5 minutes o[censored]seless conversation my call is transferred to international section and they are delaying 10minutes of my international call time. Then saying some unsatisfactory replies like we are working on it... (But how long for 1 month you people will work for 1 refund is it in india???).. So lousy response then after 20 minutes of conversation they take a 72 hrs time, send a useless email, and further after 3 day i again call them for the past 30 days…. This is pathetic way of working in make my trip india.

Can anyone help me take legal action against them?

+2 photos

Jul 2, 2018

Complaint marked as Resolved

resolved. plz take care next time to complete the refund process on time.

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

MakeMyTrip India Customer Care's response Dear ajeeth1979

Greetings from MakeMyTrip!!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, while validating your case we have found that there was a delay in refund from our concern team, we apologize for the same. However, now as checked they have processed complete refund of Inr 26499 + 867 has been processed on 8-Jun-18 with a refund reference number#[protected]. The same should now be reflecting in your account. We sincerely apologize for all the inconvenience and delay. Thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: makemytrip.com

This is regarding my booking id: nh[protected] for ibis hinjewadi from 4th june - 6th june checkout.
I made a booking for 1 adult and complimentary breakfast within this package which was showing very clearly to me onscreen as well.
Now, after booking i am seeing room only...
Current price of room with breakfast in mmt shows the same for what i paid for... This is really hilarious..
I had used my managers amex card for booking and dont want to cancel the same. This is highly annoying as i have paid for the services which i intended to opt but felt cheated for the same.

Unfaithfully,
[protected]

Jul 31, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

MakeMyTrip India Customer Care's response Dear Mayank Bhutani

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail Id/Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mysore, Karnataka, 570016

At the last moment cab was cancelled by make my trip service provider making it difficult to reach the destination. I had to pay 3 times more to get other cab to reach air port. Or else i would have missed my flight to us. Even after so many fallow ups no one is still interested in listening to the problem faced by me and my family. Because of the above me and family was stressed for complete wk.

Jul 9, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

MakeMyTrip India Customer Care's response Dear sharath102

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail Id/Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

Website: www.makemytrip.com

Hello,

Yesterday on 29-may-2018 evening i made a booking from hyderabad to goa via mumbai for air inida business class ticket which costed me 23825 inr. The booking was done by mistake and i immediately called the customer care service and i cancelled the ticket. But the refund amount i got was only 17100. So the remaining amount 6725 i should get the refund. When i called the makemytrip customercare they told me to call the air india people and if they are willing to give the refund for the penalty which costed me in total 5000 inr excluding the makemytrip charges, then makemytrip would surely give me the refund that. Air india people told me that certain tickets will be given to makemytrip people for selling and as i booked the tickets from makemytrip they asked me to contact makemytrip only for refund. So, please do refund my amount as soon as possible.

+2 photos

Jul 16, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

May 30, 2018

Updated by chakri8177 Hello,

The application is saving the card details along with CVV which is a security issue.
When I enter the card details for the first time during the booking the CVV entered by me is saved for the future use which is a serious issue.
When I booked the above tickets the request was processed without any CVV entry by me.
I request you to help me in getting the refund amount. Hope I will hear glad news as I trusted this forum and by reading all the people reviews.

Thank you in advance.
Chandra Sekhar..

Verified Support

Jun 06, 2018

MakeMyTrip India Customer Care's response Dear chakri8177

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, in reference to your complaint, we have validated your case and found that, the booking was cancelled with applicable airline charges of Inr 2800/- per segment + 300 MakeMyTrip service fee per segment. Please be advised that the airline charges as being paid to airline against cancellation of booking. So, in order to get the refund of airline charges, only airline can provide the waiver on the same since it’s been paid to them. We do not have control over the same. So, we humbly request you to please get the waiver from airline so that we can proceed further and refund the amount.We thank you for writing to us.

It is unfortunate to note that your recent experience with us has not been up to your satisfaction.
Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
I hope this matter will not prejudice your view of Make My Trip and we look forward to assisting you with your future travel plans.

Regards,
Team-MakeMyTrip Care

View replies

C

chakri8177

from Mumbai, Maharashtra

Jun 6, 2018

Worst service. Cheating tbe customers. In makemytrip website they did not mentioned like that and on e tickwt they mentioned another charges.I have got experience that not to trust you. Eating all the coatumers money.

Reply

chakri8177's [Complaint's author] reply, Jun 7, 2018

Worst makemytrip.They did not give me my partial refund also. Please don't trust this website and they are big swindles.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: makemytrip.com

I have billed twice for indigo 6e-496 mumbai indore flight on 31.05.2018 (Pnr - ohyzuq). I am charged rs. 7452/- for that through citibank card 4386xxxxxxxx1474 on 29.05.2018. At the same time i am again charged for my vijaya bank credit card no. Ending xxxx6017 for rs. 7452/- additionally which was earlier shown on the screen with message unable to contact your bank. For both this charges amount visible on screen was rs. 3705/-. Hence please refund me a sum of rs. 7452/- for having charged to vijaya bank card and rs. 3747/[protected] charged to citibank card. The booking has been made by me in the name of my mother mrs. Sadhna agarkar. Nobody is responding on customer care numbers.

Jul 7, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

MakeMyTrip India Customer Care's response Dear Rajeev Agarkar

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail Id/Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

View replies

M

moh29

from Kuchaiburi, Odisha

May 31, 2018

I have been booked ticket on 18.04.18 on travel 21.04.18 from visakhapatnam to chennai booking id NFJ[protected] AMT Rs.2594.unfortunately i couldn't travel on that date, and also am cancelling my ticket. kindly refund the cancellation amt credit account, Reg, R.mohan mobile no -[protected]

Reply

M

Meeta Chaudhary

from Delhi, Delhi

Jun 4, 2018

I booked a hotel total amount shown was 5978 and the amount deduction was 7713. This happened 2nd time. For refund they need upto 13 days. Till I didn't made payment amount was as deduction was too high. Cheaters.

indigo 6e-496 mumbai indore — double as well as higher billing - Comment #3118111 - Image #0

indigo 6e-496 mumbai indore — double as well as higher billing - Comment #3118111 - Image #1

Reply

H

Hemang Gohil

from Mumbai, Maharashtra

Jun 4, 2018

NL[protected]
I have not received refund for hotel which was cancelled by you for dt 23.10.2018 for munnar hotel.
Please look into this matter earliest.

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 403722

Website: www.makemytrip.com

Hello,

This mail is regarding the complaint at the time of check in at Radisson Blue Resort Goa, Cavelossim Beach Dt 29.05.2018. My Booking I'd is NH[protected] and the booking is in the name of Mr. Manoj Kapoor but there children's wants to take check IN in the hotel.I approached customer care of Make my Trip, told us they will not do anything as the hotel is not ready to give.

So i request you to Please look into the same and do the needful .

Need explanation and compensation regarding the same as I had incurred a Cost of Rs 4000.

Regards
CMA Vibhu Vishnoi

Jul 7, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

MakeMyTrip India Customer Care's response Dear vibhu vishnoi2018

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, in reference to your complaint, we have validated your case and found that, there was a change in name of the hotel booking which was requested by guest on the same day of check-in and same was denied by the hotel as per their policy. Since, last moment changes were not possible, same was denied by hotel and our concern team. We regret to inform you that we would not be able to honor the case case since we have to follow hotel’s policy. We thank you for writing to us.

It is unfortunate to note that your recent experience with us has not been up to your satisfaction.
Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.

Regards,
Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have made flight reservation from chennai to kolkata, for which they have charged me 820rs convenience fee for the reservation. When i was trying to cancel the reservation, they are charging airline cancellation fee + mmt cancellation fee (Close to 1200 rs) plus no return on convenience fee. They are literally charging 2000rs for flight reservation and cancellation within 48 hours. This is really not fare and this company is looting money from many customers like this. Please be aware and try to avoid doing business with these fraud companies and i strongly suggest to book tickets directly with airline companies to avoid these additional charges. I hope, indian govt makes all businesses consumer friendly instead of corporate friendly.

Jul 9, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

May 29, 2018

Updated by Trivedi Bodlapati here is the booking ID of this reservation: NF[protected]

Verified Support

Jun 06, 2018

MakeMyTrip India Customer Care's response Dear Trivedi Bodlapati

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, in reference to your complaint, please be advised that, the convenience fee is charged from customer for the maintenance of website since user is utilizing our online services. And, it is clearly mentioned while making the booking that, it is a non-refundable charge. There is no hidden or unethical amount we charge from customer. MakeMyTrip cancellation fee we charge to process the refund online which involves vendors/banks to be paid. So, we humbly deny for any further refund on your booking.We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110019

Website: MakeMyTrip.com

I had attempted to book a flight using makemytrip on may 25th. When i made the payment, my bank got debitted for the amount, yet the transaction failed and i did not get a booking confirmation.

Makemytrip sent me an email saying that the transaction has failed and that they will refund the amount in 48 hours. It has been 3 days and they still have not refunded the money. Upon contacting my bank, they said that the merchant (Mmt) has to indicate to the bank that they are not seeking an acquisition of funds, which they have not done.

They are not replying to my emails either. I urgently require the funds to be released in order to boom tickets, and it is absolutely unacceptable that they are this unresponsive. If no response is furnished, i shall resort to taking legal action.

Reference id:[[protected]]

Jul 11, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

MakeMyTrip India Customer Care's response Dear Rockingchair

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Verified Support

Jun 07, 2018

MakeMyTrip India Customer Care's response Dear Rockingchair

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.
In reference to your complaint, we have validated your case and found that the refund of complete amount of Inr 160428/- has already been processed from our end on 29-May-18. The same should reflect in your account within few days depending upon your bank processing cycle. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had booked a fully loaded 6n package to bali but it does not include anything else except hotel & flights. Please help me understand how is this supposed to be fully loaded. Secondly, you have charged me rs 64970 for two people for just flights and hotel where it is not costing more than rs 52000 if i book these separately on your app for the same duration and on the same dates. Kindly explain for what have you charged us an additional amount of rs 12970. Attached are the screenshots of the estimates for two people if booked directly for the same dates same flights same hotel.
On top of that the response i received from your executive was "dear guest,
Please note prices are dynamic and subject to the availability. Also while making the payment you should have checked all the details. Regards, sarwar"

This is the sheer daylight loot and breaking our trust. Packages are supposed to be cheaper but its a different story on mmt.

+2 photos

Jul 9, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

MakeMyTrip India Customer Care's response Dear shik_27

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail Id/Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411057

Hi team,

I have booked a yoga travel bus for pune to nagpur travel on 18 may, 2018. Bus on the same day of travel i have been i formed that the bus in canceled and refund will be given in 7 days..
But i couldn't see any refund initiated till now. Travel agent said cancelation request is already initiated from their end. But i couldn't see any refund reflected in bank account.

Jul 7, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2018

MakeMyTrip India Customer Care's response Dear Bhavika Talmale

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail Id/Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

View replies

R

Ravindran Nair P.P.

from Ahmedabad, Gujarat

May 29, 2018

How can I get boarding pass of Indigo Airlines Flt 6E238 for Ahmedabad-Chennai on 23 May 2018 at 10.00 is D77J3L ?

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana

Website: MAKE MY TRIP

Need to cancel a bus ticket, booking id:nu[protected], bangalore to pune on 28/may/18. Unfortunately the ticket doesn't appear on my trip list in my account with mmt, nor does it detect on the customer call recording, ivr. Have been trying to call customer care since last 2 days but 24x7, it says "we are facing a high volume of calls, kindly wait". Inspite of waiting for an hour, the phone did not get connected to cust care. Tried calling many times, but in vain.
Have already raised a service request, but no response even after 24 hrs.

Jul 11, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

MakeMyTrip India Customer Care's response Dear Naayrav

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, in reference to your complaint, we have validated your case and found that the refund of Inr 1683/- has been processed from our end on 27-May-18 with refund reference number# [protected]. The same should reflect in your account within few days depending upon your bank processing cycle. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

View replies

A

Abhishek Raman

from Kolkata, West Bengal

May 29, 2018

I booked three tickets from Dehradun to Delhi an amount of 2412 was deducted through net banking on 28 may 2018.tickets were not booked though.how will I get my refund the reference no. Of my transaction of the bank is attached.

cancellation of bus ticket. - Comment #3111923 - Image #0

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

We had been to tawang in arunachal pradesh. We had booked a hotel through mmt. (Make my trip). The hotel was such a horrible one. It was impossible for a family to stay. Horrible one. Never did we stay in such a hotel. We with our children were supposed to spend two nights in that lodge. It was freezing cold with 7 degrees. They refused to give extra bed, towels. We left the hotel the very next morning. Searched another hotel and moved from there. We couldn't reach the mmt customer care. We had already paid the bill through mmt. We had a loss of 4000/-. Plus an extra hotel expense.
Finally i want to say mmt has cheated us they have different pictures of the hotel in their website.
I would never choose mmt here on.

Jul 8, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

MakeMyTrip India Customer Care's response Dear I Ananta

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail Id/Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We had made holiday booking for north east... Its the horrible experience we had.
We will surely make an request to all those who are planning to do booking wih mmt should never go ahead with the booking.
Entire hpliday is spoilt.
U pay in lacs and what u get is nothing
Ur trip starts at 11 am when other travel agencies have completed their half day tours.
At 4 pm everything closes down here so we only 1 hrnof sivht seeing as rest of the tym goes in travelling.
We will surely put an consumer complaint against mmt for mental torture and waste of our holidays and tym

Jul 9, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

May 23, 2018

Updated by Swati Chitnis When we asked the transporter he said 'ghar se gadi leke aana chahiye tha'

Verified Support

Jun 07, 2018

MakeMyTrip India Customer Care's response Dear Swati Chitnis

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail Id/Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400072

Website: www.makemytrip.com

Very dissapointed with makemytrip. I applied code flynow, used citi cards, satisfied all the terms and conditions and when i called them to check on when will i get the coupon, they said that i did not apply while i clearly remember that i applied and it said that cashback will be credited to your card.
Now when i am calling them, they have just been putting my calls on hold and telling that they will get back to me. This is 8th time i called them on a single day and now they ssay they cant do anything. I am cheated. Also, the floor manager misbehaved with me. My booking id is nf[protected]

Jul 18, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

MakeMyTrip India Customer Care's response Dear Rohit147

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, in reference to your complaint, while checking your case we have found that, our management team has handled this case through Twitter and post validating with relevant team they have denied for any cash back since no deal code was applied while making the booking. So, we would like to re-iterate the same that, cash back on this booking could not be processed. . It is unfortunate to note that your recent experience with us has not been up to your satisfaction. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

View replies

R

Rohit147

from Mumbai, Maharashtra

Jun 8, 2018

So I see on the internet that I am not the only pwrson who has been duped of this scam. You are purposely targetting customers and denying them cashback. I do not have technical team so that I have logs of my phone. You can show me any logs and I wont believe them. Afterall its a machine, it might not have been recorded. You guys are very dissappointing. I swear to god I applied the code and I remember that.
Please refund. Immediately.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana

Website: makemytrip.com

We booked a vehicle to travel from dehradun to new delhi on 12 th may 2018 to travel on 13 th may 2018, in the app it showed 3 options, 1. Indica, swift, 2, dzire/ ethios, 3. Innova/xylo.
We took option 3 and booked a innova/xylo. We got a message 2 hours before the arrival time with the name of the driver and the vehicle license plate but not the type of vehicle. When the vehicle arrived it was a ertiga cng powered not a innova/xylo, we had no choice but to protest to the driver and go on because we were pressed on time to catch a flight from delhi. Complained to mmt got a message back that ertiga is an suv and in the same category as an innova/xylo. I wrote again and again i get a apology and a statement saying that ertiga is a 6 seater vehicle and its an suv. I sent them data that ertiga is an saloon/hatchback/muv also mentioned that the cost of etriga is 50% of an innova, i still get the same message.

Jul 10, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

MakeMyTrip India Customer Care's response Dear Salim

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, while looking into your concern we have found that a few important details are missing.

Please provide us with the following details: -

Booking id or
E-mail Id/Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

View replies

D

Dhriti Shrivastava

from Jayamkondacholapuram, Tamil Nadu

May 22, 2018

BOOKED A PREPAID CAB but the driver started arguing for extra money and began a fight in the middle of the road. Never using make my trip again.

MakeMyTrip India Complaints & Reviews

File a complaint to MakeMyTrip India

MakeMyTrip India reviews & complaints page 260

holiday package cheating

Post your Comment

complaining about fraud transaction of amount inr 36023

Post your Comment

outstation cab booking

Post your Comment

no refund my cancellation money

Post your Comment

refund not received from mmt

Post your Comment

refund rs.26500 not received more than 30 days for international booking cancellation

Post your Comment

cheated by website

Post your Comment

sudden cancellation of cab

Post your Comment

did not get the refund

Post your Comment

indigo 6e-496 mumbai indore — double as well as higher billing

Post your Comment

complaint regarding the check in at radisson hotel, booking done through mmt

Post your Comment

mmt cancellation fee on top of airline cancellation fee

Post your Comment

refund of money after failed transaction

Post your Comment

loot in the name of package!!

Post your Comment

refund not initiated for bus cancellation

Post your Comment

cancellation of bus ticket.

Post your Comment

worst hotel room

Post your Comment

transportation

Post your Comment

cashback not being processed

Post your Comment

cab booking, makemytrip

Post your Comment

Related businesses