MakeMyTrip India Complaints & Reviews

Dear all,
I have spent time to write this review with an intention to help travelers in choosing the right package and company. Last month, i travelled to kashmir by booking charismatic kashmir with gulmarg (Group) package.
1. My first day was at california group of house boat and my stay was extremely uncomfortable. There was no electricity for 24 hours in this houseboat and there was no back up either. Due to lack of ventilation in the room, it was very suffocating. The manager of the houseboat was not hospitable at all. The food offered by him was tasteless and bad. For every chapatti or omelet or second serving, the minimum waiting time was 30 minutes. If anyone is planning to travel to kashmir through this package, strictly avoid this houseboat.
2. My second day was at alpine ridge – a hotel with decent rooms and average food. Thank god, there was a buffet with limited options. At least the basics were in place.
3. My third and fourth days were at himalaya house – pahalgam — the usp of this guest house is its location. I am calling it a guest house because the rooms were below average and food service was exceptionally poor. All meals are started an hour late. So if intimated dinner time is 8 pm, it will start at 9 pm. The food was very bad in terms of taste, variety and presentation. And for a second serving, the minimum waiting time was 30 minutes which is the most irritating part. I skipped 2 dinner meals because of this bad service.
4. My last 2 days stay was at pride inn in srinagar, another guesthouse that makemytrip sold to us as a hotel but definitely the best guesthouse of the trip. It offered a decent room, limited menu buffet. The buffet service was below average and we could see almost all guests shouting and screaming at the staff during breakfast and dinner because of this.
On day 6, while most of the group members had come back in time for lunch, the scheduled lunch service was not provided to the group members and we had to pay for our lunch at a local restaurant.
Our travel to various destinations was in a shared vehicle that was comfortable. Srinagar was very hot but still ac of the vehicle was not switched on making the travel in srinagar very uncomfortable.
Makemytrip has charged a decent amount per person for the above package but the services offered were very disappointing. We voiced our concerns to the makemytrip representative vikas but i never got a call from the company to get a feedback.

My brother anuj jain with family flew from delhi to madrid via istanbul on 1st of june and his return was today 10 th june from barcelona to istanbul at 6:00 am flight from barcelona to istanbul but on reaching airport he was informed the flight is rescheduled and his flight is on 11:20 he has wasted todays, day tour as he has visa of turkey so need to catch the flight tomorrow and spend money on stay of hotel, food, next day city tour and make my trip has denied to give any compensation and arrogantly says that. 0n 24 th may they have send a mail for resceduling but in that they have clearly stated that the flight will be flying on 10th june at 6 am only but will reach 5 minutes late at istanbul. But now they say if we had send you the mail for rescheduling you should have talked to us.

Promised one thing and given one thing spoke to the supervisor(Ujjwal) on the day of departure before 3 hours ago and he confirmed that the refund amount could be of 2000 rs but given a refund of Rs1100... contacted again to resolve the issue but the another supervisor(Gourav) not able to transfer the CALL TO team lead and the team lead is not ready to take the phone call...Bull ### company ### with people money i hope these kind of travel agencies should not entertained...Customer is waste o[censored]se and even their team leads...they only check with their service fees...

I have booked 3 star hotel paradise mansion in mussoorie from makemytrip from 1june 18-5june 18. I arrived there on 1 june they offered me room outside main hotel saying non availability of room due to high demand. I found spiders in that room i called makemytrip early morning at 7a. M as i killed a spider at 4 a. M after which we are not able to sleep. Hotel does not offer any room inside main hotel saying non-availability of room so i checked out on 2june at 10 a. M. Now i want refund as i didn’t stay there due to pathetic room condition and not supported by hotel.

I had booked my flight on Indigo Airlines, through makemytrip.com on 28th May 2018. I had paid Rs. 11521. I received my booking ID but did not receive the eticket. I was not allowed inside the Airprt by security, hence I missed my flight and then I had to buy another ticket for 22.15 flight . I have tried to contact makemytrip customer support several times but they are not available/helpful . I have my return ticket booked on Indigo on 14th June at 15.30 hours Kolkata to Bengaluru. I have not received my eticket to that flight either. I want makemytrip to confirm my eticket on the 14th June and refund my full fare for the flight on the 28th May. Their customer support and complaint handling is shambolic. Thank you
Mrs Panchali Mitra
email: [protected]@gmail.com
Phone : [protected]

I made a booking for the flight from Mumbai to Delhi and back from Delhi to Mumbai (NF[protected]). I did apply the FLYNOW coupon code and it did show me that the same applied to my booking. But MMT says the is not applied because of that they can't process my cashback of Rs. 1200/-. I called up MMT toll-free number and in starting they have asked me to wait for 90 days from the date of booking and now they are stating that I have not used that code for my booking whereas it was successfully applied. Because I have MMT Cash in my wallet which I was unable to use the same at the time of booking because for cashback I should be eligible for minimum 5000 transaction apart from convenience charges. When I insisted on the reason they did send me the log which ONLY developer or technical person can understand. I tried to go through that and I found that it is showing error 2-4 times during booking and age as 25 Yrs while my age is 31 yrs. My point is if they can play around with AGE they can surely play around with any data. As well as the data is in the word File too which can be manipulated by anyone. I would request MMT to relook into this issue and refund the same to my respective account.

Dear sir,
This is really very ridiculous on mmt part.
Yesterday i recieve an email saying that the remaining amount for my booking is rs 26021, please find the email attached.
I paid the amount and the interface said nothing remaining for this booking... Snapshot attached.
Again i am forced to pay extra amount.

I want to escalate this matter and would like to file this.

Thanks
Aman arora

Hi
today I got amount of INR 36, 023 deducted from my credit card ************5212 on the name of makemytrip.
Additionally my makemytrip account is also hacked .( No more; I can login eventhough I tried by resetting the password).
the message details photo is attached herewith.
plz do the needful to unapprove the amount.

I have booked a cab through Make My Trip app, but they haven't responded to my emails/phone calls despite my repeated requests to them since last one week. They don't seem to bother about their customers. Pathetic experience with Make My Trip. That's why I decided to submit a complaint through Indian Consumer Complaints. Kindly advise, how do we contact Make My Trip?

Nitin

I did booked on 24 may 18 tiruchirapalli to singapore e ticket reservation by using makemytrip app and airindia express airlines they can't allow to check in, they said your balance money haven, t paid so you make payment before check in that time i don, t have money by hand i gave my singapore mastercard also they no accepted i called makemytrip customer care they also don, t care so i can't travel that flight, then i booking again that night another flight, oops we were extremely disappointed... Won't entertain even one rupee cash back return.

It's really big disappointment if we cancel our ticket.

It will go under sadqah. Makemytrip is big company. Airindia is even big company of airlines they won't give single rupee it's really baseless. Makemytrip this fraud big companies big fraud. Please control this cheat looting public money on the name of company rules and policies. Take some action by indian government.

Makemytrip e ticket pnr:joyrjk booking id nn[protected]

Another e ticket booking id nn[protected], pnr:nddm7u

I had booked my ticket on Air Pegasus's airline from through www.makemytrip.com, The flight was between Bangalore to Kochi on Sat 20th AUG 2016 and after few days i got to know they cancelled the flight

Its been 1year 10 month am didn't get my refund for cancellation of flight Air Pegasus's airline booking No. NF[protected], when ever am contacted MMT they are telling they didn't get refund from Air Pegasus's airline.
I called MakeMyTrip 100 times but no one responds. I even posted them a compaint through their website but no response what so ever.

Hi,

My make my trip booking id is nn[protected].

Cancellation & refund of rs.26500 for your kwi-maa, maa-kwi flight is delayed.

I am following it up for the past one month sitting her in kuwait for refund to book another ticket but i'm not yet getting proper response or refund.

Whenever i call the customer care i'm getting harassed and they are simply asking me for the booking id many times and then after 5 minutes o[censored]seless conversation my call is transferred to international section and they are delaying 10minutes of my international call time. Then saying some unsatisfactory replies like we are working on it... (But how long for 1 month you people will work for 1 refund is it in india???).. So lousy response then after 20 minutes of conversation they take a 72 hrs time, send a useless email, and further after 3 day i again call them for the past 30 days…. This is pathetic way of working in make my trip india.

Can anyone help me take legal action against them?

This is regarding my booking id: nh[protected] for ibis hinjewadi from 4th june - 6th june checkout.
I made a booking for 1 adult and complimentary breakfast within this package which was showing very clearly to me onscreen as well.
Now, after booking i am seeing room only...
Current price of room with breakfast in mmt shows the same for what i paid for... This is really hilarious..
I had used my managers amex card for booking and dont want to cancel the same. This is highly annoying as i have paid for the services which i intended to opt but felt cheated for the same.

Unfaithfully,
[protected]

At the last moment cab was cancelled by make my trip service provider making it difficult to reach the destination. I had to pay 3 times more to get other cab to reach air port. Or else i would have missed my flight to us. Even after so many fallow ups no one is still interested in listening to the problem faced by me and my family. Because of the above me and family was stressed for complete wk.

Hello,

Yesterday on 29-may-2018 evening i made a booking from hyderabad to goa via mumbai for air inida business class ticket which costed me 23825 inr. The booking was done by mistake and i immediately called the customer care service and i cancelled the ticket. But the refund amount i got was only 17100. So the remaining amount 6725 i should get the refund. When i called the makemytrip customercare they told me to call the air india people and if they are willing to give the refund for the penalty which costed me in total 5000 inr excluding the makemytrip charges, then makemytrip would surely give me the refund that. Air india people told me that certain tickets will be given to makemytrip people for selling and as i booked the tickets from makemytrip they asked me to contact makemytrip only for refund. So, please do refund my amount as soon as possible.

I have billed twice for indigo 6e-496 mumbai indore flight on 31.05.2018 (Pnr - ohyzuq). I am charged rs. 7452/- for that through citibank card 4386xxxxxxxx1474 on 29.05.2018. At the same time i am again charged for my vijaya bank credit card no. Ending xxxx6017 for rs. 7452/- additionally which was earlier shown on the screen with message unable to contact your bank. For both this charges amount visible on screen was rs. 3705/-. Hence please refund me a sum of rs. 7452/- for having charged to vijaya bank card and rs. 3747/[protected] charged to citibank card. The booking has been made by me in the name of my mother mrs. Sadhna agarkar. Nobody is responding on customer care numbers.

Hello,

This mail is regarding the complaint at the time of check in at Radisson Blue Resort Goa, Cavelossim Beach Dt 29.05.2018. My Booking I'd is NH[protected] and the booking is in the name of Mr. Manoj Kapoor but there children's wants to take check IN in the hotel.I approached customer care of Make my Trip, told us they will not do anything as the hotel is not ready to give.

So i request you to Please look into the same and do the needful .

Need explanation and compensation regarding the same as I had incurred a Cost of Rs 4000.

Regards
CMA Vibhu Vishnoi

I have made flight reservation from chennai to kolkata, for which they have charged me 820rs convenience fee for the reservation. When i was trying to cancel the reservation, they are charging airline cancellation fee + mmt cancellation fee (Close to 1200 rs) plus no return on convenience fee. They are literally charging 2000rs for flight reservation and cancellation within 48 hours. This is really not fare and this company is looting money from many customers like this. Please be aware and try to avoid doing business with these fraud companies and i strongly suggest to book tickets directly with airline companies to avoid these additional charges. I hope, indian govt makes all businesses consumer friendly instead of corporate friendly.

I had attempted to book a flight using makemytrip on may 25th. When i made the payment, my bank got debitted for the amount, yet the transaction failed and i did not get a booking confirmation.

Makemytrip sent me an email saying that the transaction has failed and that they will refund the amount in 48 hours. It has been 3 days and they still have not refunded the money. Upon contacting my bank, they said that the merchant (Mmt) has to indicate to the bank that they are not seeking an acquisition of funds, which they have not done.

They are not replying to my emails either. I urgently require the funds to be released in order to boom tickets, and it is absolutely unacceptable that they are this unresponsive. If no response is furnished, i shall resort to taking legal action.

Reference id:[[protected]]

I had booked a fully loaded 6n package to bali but it does not include anything else except hotel & flights. Please help me understand how is this supposed to be fully loaded. Secondly, you have charged me rs 64970 for two people for just flights and hotel where it is not costing more than rs 52000 if i book these separately on your app for the same duration and on the same dates. Kindly explain for what have you charged us an additional amount of rs 12970. Attached are the screenshots of the estimates for two people if booked directly for the same dates same flights same hotel.
On top of that the response i received from your executive was "dear guest,
Please note prices are dynamic and subject to the availability. Also while making the payment you should have checked all the details. Regards, sarwar"

This is the sheer daylight loot and breaking our trust. Packages are supposed to be cheaper but its a different story on mmt.