MakeMyTrip India Complaints & Reviews

Booking id : nh[protected] for booking of hotel rooms in fraser's suites from 19/06/18 to 21/06/18. And payment made for them. However the hotel refused to provide rooms because there was no communication.
Therefore i complex to take room directly from same hotel.
It is therefore requested to refund the amount of rs 8983 immediately
It is a very bad experience with you after advance payment.
Your early action is soliciated
Regards
Keshab

My booking id is nf[protected]. Flight on june 21 from chennai to delhi.

I want to reschedule my flight to a later time on the same day. Trying to connect desperately through your support number. The ivr is taking me round and round and disconnecting.

Can someone address this and call me on [protected] immediately to help reschedule my ticket?

We have booked a trip to bali which is scheduled on 21st june (Booking id nl[protected]. My husband met with an accident and we have been looking to modify our dates since 17th and no one has responded to our concerns besides the fact that we have called them numerous times. Our entire money spent on this trip is at stake right now and we don't see makemytrip bothered to address this concern and help us modify the dates.

I've 1924/- rs as cancellation refund and some cashback in my mmt wallet and i want to use that for flight booking. I was looking to book for jaipur to kolkata flight but mmt wallet was not present as the payment option.

I found the terms and condition section showing that i should be able to use the wallet money for flight and hotel booking, but makemytrip is such a fraudulent company that i could not even use that for flight booking.

So they offer cashback to the customer but the cashback amount also remains with them only. Such a great way of cheating.

I had booked a direct flight from pune to frankfurt through make my trip just one day before. Details are below,
Pnr: pdtna2
E-ticket no.: 220-[protected]
From: pnq (Pune)
Departure time and date: 01:55 hrs, 31th may
Journey duration: 10 hr 20 mins
To: fra (Frankfurt)
Arival time and date: 08:45 hrs, 31th may)

Meanwhile, i had completed a web check-in and printed a boarding pass. When i was about to start to the airport from home, i realised that i had got one message regarding cancellation of flight with no information on alternate flight. It also appeared like a bulk message with no mention of make my trip or luftansa in the name or message.

To confirm, i tried calling luftansa customer care only to get to know that they don't work after 18:00. Then, i called make my trip and the agent (Avik or similar name), after checking with airlines told me that the flight has been cancelled. I expected this information from make my trip since every communication like ticket, travel itinerary is through mmt. Even money has be transferred to make my trip account before (Part of) it goes to the airlines. He als confessed that this information has not been provided from airlines which they should have provided. Ridiculous alternate fight was given where i had to spent many hours in delhi delaying my journey for more than 9 hours before i reach germany. During conversation, the agent was too rude and the call got cut many times from make my trip side. But obviously, he agreed on full refund becasue of cancellation of flight.

Since rs 35, 091 were stuck with make my trip for no reason, i requested for quick refund which was refused in the name of process (Which should also talk about providing timely information and taking responsibility without blaming airlines for everything). Finally, i had to book a fresh ticket from mumbai instead of pune unwillingly through again make my trip just to keep record of alternate flight booked by me because of cancelled flight.

It was too much stressful for me where i had to be calling mmt regarding my cancelled international flight when i was supposed to be travelling. The sight claims that the refund would be within 2 hours for cancellation of flight with fancy timer ticking. But it has been 17 days and i haven't got my reund back for the cancelled flight.

Hi, i have booked a cab for family picnic for may 5th and may 6th from vasai to alibaug through mmt cab service. I have also paid full amount of rs. 7500/- for cab service.

On may 5th the day of our picnic, after multiple times follow up, mmt informed me the cab has been cancelled, we will not be able to provide you the services. Since we have a hotel booking done, we have to arrange another cab from different cab services and also has to pay double the amount of the money we had paid to mmt. We reached there in the evening instead of 11 am as we were supposed to reached in morning.

We want compensation for this careless work and spoiling our family picnic by mmt. I have been sending reminder for last 1month, they are ready to pay 2000 in cash and 1000 as voucher. But i have told them that i need compensation of rs.10000/-

I had booked 2 tickets nn[protected] / nn[protected]. The travelers are my mother and brother and were travelling from delhi to doha. Date of travel was 15th june 2018. At the airport the emigration did not allow my mother to travel saying that recently rule changed and ecr passport holder cannot travel on visa-on-arrival. I called make my trip call centre for cancellation of ticket and was told no refund is applicable on any ticket, neither delhi to doha nor doha to delhi. If for some reason refund is not applicable on delhi doha ticket because of no show, why doha delhi ticket cannot be canceled, i do not understand. This means mmt will cancel doha delhi tickets and will pocket in money which ideally should be refunded to me. This is certainly not ethical and certainly not a good business practice. Can you review the case and get back to us. Thanks. Pankaj prasun / suman saurabh. M: +91 [protected] / +[protected].

I am a frequent user of make my trip and i was booking a flight. However the option o[censored]sing mmtwallet is not there even when its valid. Booking id f[protected]. I have used the service as the tickets were increasing very fast. However will not be able to use the wallet money since it would expire. This is a deceptive way of providing us with bonus money and not allowing us to use it...

My booking reference is booking id: nl[protected].
I travelled with my family to delhi-bangalore-delhi sector as part of holiday package to koorg. They have given me invoice for the total cost with no break up.

Now i have been requesting make my trip to give me cost of my tickets. But make my trip is not giving the same. However, other travel agents give the break up. I need the cost of travel of air india (Delhi-bengalore) and indigo (Bangalore-delhi) very urgently.

I have booked a hotel in darjeeling and my booking id is NH[protected] and it was the worst room ever I have seen . I have paid for deluxe room but I had get the worst room. I am with my family and there was no service and hotel was giving no response it is very bad that your mmt is giving bad room I had ever seen . I want my refund back otherwise I want to talk to higher authority And I will sue in consumer forum I am with my family and U are such giving these services . My mobile no is [protected] do it as fast as possible and take action.

Refund my amount as you have cheated my bus and seat provided and fair you have charged to me while I booked through online the bus you were showing golden Amritsar express but I got ordinary bus and last seats and others paid 300 rs in that bus. And you charged 2142 rs for 03 passengers. Refund my money in my Bank account other wise I will charge on against you in court as I have sufficient proofs

My failure on booking of three tickets from dimpur to allahabad and the money was deducted from my account but the ticket couldnt be confirmed with thati should get my money back but still i havent received my refund yet. I have waited for 5 days as instructed still the same. So i request to dig into my problem asap
My transaction id - nr[protected]
Tried booking on 6th june 2018

I booked via makemytrip.com for a stay in impiana klcc, malaysia between 17th and 24th june. I've come to know that my friends who made a similar booking for the same dates have paid almost rs.10000 through goibibo.com. When i escalated the same to makemytrip.com, i'm told that since i brought the issue after 72 hours of booking, their best price guarantee refund is not applicable to me.

Last evening a booked a flight from pune to ahmedabad - make my trip booking id : n[protected].
I selected the date as 10th june and went to search for flights.. The screen showed me flight options, i went ahead and booked the flight. Once booking was completed i saw that the date of the ticket was 11th june.

I called the makemytrip customer care : 1st time they said that since you are not allowed to book a tickets...

Dear all,
I have spent time to write this review with an intention to help travelers in choosing the right package and company. Last month, i travelled to kashmir by booking charismatic kashmir with gulmarg (Group) package.
1. My first day was at california group of house boat and my stay was extremely uncomfortable. There was no electricity for 24 hours in this houseboat and there was no back up either. Due to lack of ventilation in the room, it was very suffocating. The manager of the houseboat was not hospitable at all. The food offered by him was tasteless and bad. For every chapatti or omelet or second serving, the minimum waiting time was 30 minutes. If anyone is planning to travel to kashmir through this package, strictly avoid this houseboat.
2. My second day was at alpine ridge – a hotel with decent rooms and average food. Thank god, there was a buffet with limited options. At least the basics were in place.
3. My third and fourth days were at himalaya house – pahalgam — the usp of this guest house is its location. I am calling it a guest house because the rooms were below average and food service was exceptionally poor. All meals are started an hour late. So if intimated dinner time is 8 pm, it will start at 9 pm. The food was very bad in terms of taste, variety and presentation. And for a second serving, the minimum waiting time was 30 minutes which is the most irritating part. I skipped 2 dinner meals because of this bad service.
4. My last 2 days stay was at pride inn in srinagar, another guesthouse that makemytrip sold to us as a hotel but definitely the best guesthouse of the trip. It offered a decent room, limited menu buffet. The buffet service was below average and we could see almost all guests shouting and screaming at the staff during breakfast and dinner because of this.
On day 6, while most of the group members had come back in time for lunch, the scheduled lunch service was not provided to the group members and we had to pay for our lunch at a local restaurant.
Our travel to various destinations was in a shared vehicle that was comfortable. Srinagar was very hot but still ac of the vehicle was not switched on making the travel in srinagar very uncomfortable.
Makemytrip has charged a decent amount per person for the above package but the services offered were very disappointing. We voiced our concerns to the makemytrip representative vikas but i never got a call from the company to get a feedback.

My brother anuj jain with family flew from delhi to madrid via istanbul on 1st of june and his return was today 10 th june from barcelona to istanbul at 6:00 am flight from barcelona to istanbul but on reaching airport he was informed the flight is rescheduled and his flight is on 11:20 he has wasted todays, day tour as he has visa of turkey so need to catch the flight tomorrow and spend money on stay of hotel, food, next day city tour and make my trip has denied to give any compensation and arrogantly says that. 0n 24 th may they have send a mail for resceduling but in that they have clearly stated that the flight will be flying on 10th june at 6 am only but will reach 5 minutes late at istanbul. But now they say if we had send you the mail for rescheduling you should have talked to us.

Promised one thing and given one thing spoke to the supervisor(Ujjwal) on the day of departure before 3 hours ago and he confirmed that the refund amount could be of 2000 rs but given a refund of Rs1100... contacted again to resolve the issue but the another supervisor(Gourav) not able to transfer the CALL TO team lead and the team lead is not ready to take the phone call...Bull ### company ### with people money i hope these kind of travel agencies should not entertained...Customer is waste o[censored]se and even their team leads...they only check with their service fees...

I have booked 3 star hotel paradise mansion in mussoorie from makemytrip from 1june 18-5june 18. I arrived there on 1 june they offered me room outside main hotel saying non availability of room due to high demand. I found spiders in that room i called makemytrip early morning at 7a. M as i killed a spider at 4 a. M after which we are not able to sleep. Hotel does not offer any room inside main hotel saying non-availability of room so i checked out on 2june at 10 a. M. Now i want refund as i didn’t stay there due to pathetic room condition and not supported by hotel.

I had booked my flight on Indigo Airlines, through makemytrip.com on 28th May 2018. I had paid Rs. 11521. I received my booking ID but did not receive the eticket. I was not allowed inside the Airprt by security, hence I missed my flight and then I had to buy another ticket for 22.15 flight . I have tried to contact makemytrip customer support several times but they are not available/helpful . I have my return ticket booked on Indigo on 14th June at 15.30 hours Kolkata to Bengaluru. I have not received my eticket to that flight either. I want makemytrip to confirm my eticket on the 14th June and refund my full fare for the flight on the 28th May. Their customer support and complaint handling is shambolic. Thank you
Mrs Panchali Mitra
email: [protected]@gmail.com
Phone : [protected]

I made a booking for the flight from Mumbai to Delhi and back from Delhi to Mumbai (NF[protected]). I did apply the FLYNOW coupon code and it did show me that the same applied to my booking. But MMT says the is not applied because of that they can't process my cashback of Rs. 1200/-. I called up MMT toll-free number and in starting they have asked me to wait for 90 days from the date of booking and now they are stating that I have not used that code for my booking whereas it was successfully applied. Because I have MMT Cash in my wallet which I was unable to use the same at the time of booking because for cashback I should be eligible for minimum 5000 transaction apart from convenience charges. When I insisted on the reason they did send me the log which ONLY developer or technical person can understand. I tried to go through that and I found that it is showing error 2-4 times during booking and age as 25 Yrs while my age is 31 yrs. My point is if they can play around with AGE they can surely play around with any data. As well as the data is in the word File too which can be manipulated by anyone. I would request MMT to relook into this issue and refund the same to my respective account.