MakeMyTrip India Complaints & Reviews

Hello,

Yesterday on 29-may-2018 evening i made a booking from hyderabad to goa via mumbai for air inida business class ticket which costed me 23825 inr. The booking was done by mistake and i immediately called the customer care service and i cancelled the ticket. But the refund amount i got was only 17100. So the remaining amount 6725 i should get the refund. When i called the makemytrip customercare they told me to call the air india people and if they are willing to give the refund for the penalty which costed me in total 5000 inr excluding the makemytrip charges, then makemytrip would surely give me the refund that. Air india people told me that certain tickets will be given to makemytrip people for selling and as i booked the tickets from makemytrip they asked me to contact makemytrip only for refund. So, please do refund my amount as soon as possible.

I have billed twice for indigo 6e-496 mumbai indore flight on 31.05.2018 (Pnr - ohyzuq). I am charged rs. 7452/- for that through citibank card 4386xxxxxxxx1474 on 29.05.2018. At the same time i am again charged for my vijaya bank credit card no. Ending xxxx6017 for rs. 7452/- additionally which was earlier shown on the screen with message unable to contact your bank. For both this charges amount visible on screen was rs. 3705/-. Hence please refund me a sum of rs. 7452/- for having charged to vijaya bank card and rs. 3747/[protected] charged to citibank card. The booking has been made by me in the name of my mother mrs. Sadhna agarkar. Nobody is responding on customer care numbers.

Hello,

This mail is regarding the complaint at the time of check in at Radisson Blue Resort Goa, Cavelossim Beach Dt 29.05.2018. My Booking I'd is NH[protected] and the booking is in the name of Mr. Manoj Kapoor but there children's wants to take check IN in the hotel.I approached customer care of Make my Trip, told us they will not do anything as the hotel is not ready to give.

So i request you to Please look into the same and do the needful .

Need explanation and compensation regarding the same as I had incurred a Cost of Rs 4000.

Regards
CMA Vibhu Vishnoi

I have made flight reservation from chennai to kolkata, for which they have charged me 820rs convenience fee for the reservation. When i was trying to cancel the reservation, they are charging airline cancellation fee + mmt cancellation fee (Close to 1200 rs) plus no return on convenience fee. They are literally charging 2000rs for flight reservation and cancellation within 48 hours. This is really not fare and this company is looting money from many customers like this. Please be aware and try to avoid doing business with these fraud companies and i strongly suggest to book tickets directly with airline companies to avoid these additional charges. I hope, indian govt makes all businesses consumer friendly instead of corporate friendly.

I had attempted to book a flight using makemytrip on may 25th. When i made the payment, my bank got debitted for the amount, yet the transaction failed and i did not get a booking confirmation.

Makemytrip sent me an email saying that the transaction has failed and that they will refund the amount in 48 hours. It has been 3 days and they still have not refunded the money. Upon contacting my bank, they said that the merchant (Mmt) has to indicate to the bank that they are not seeking an acquisition of funds, which they have not done.

They are not replying to my emails either. I urgently require the funds to be released in order to boom tickets, and it is absolutely unacceptable that they are this unresponsive. If no response is furnished, i shall resort to taking legal action.

Reference id:[[protected]]

I had booked a fully loaded 6n package to bali but it does not include anything else except hotel & flights. Please help me understand how is this supposed to be fully loaded. Secondly, you have charged me rs 64970 for two people for just flights and hotel where it is not costing more than rs 52000 if i book these separately on your app for the same duration and on the same dates. Kindly explain for what have you charged us an additional amount of rs 12970. Attached are the screenshots of the estimates for two people if booked directly for the same dates same flights same hotel.
On top of that the response i received from your executive was "dear guest,
Please note prices are dynamic and subject to the availability. Also while making the payment you should have checked all the details. Regards, sarwar"

This is the sheer daylight loot and breaking our trust. Packages are supposed to be cheaper but its a different story on mmt.

Hi team,

I have booked a yoga travel bus for pune to nagpur travel on 18 may, 2018. Bus on the same day of travel i have been i formed that the bus in canceled and refund will be given in 7 days..
But i couldn't see any refund initiated till now. Travel agent said cancelation request is already initiated from their end. But i couldn't see any refund reflected in bank account.

Need to cancel a bus ticket, booking id:nu[protected], bangalore to pune on 28/may/18. Unfortunately the ticket doesn't appear on my trip list in my account with mmt, nor does it detect on the customer call recording, ivr. Have been trying to call customer care since last 2 days but 24x7, it says "we are facing a high volume of calls, kindly wait". Inspite of waiting for an hour, the phone did not get connected to cust care. Tried calling many times, but in vain.
Have already raised a service request, but no response even after 24 hrs.

We had been to tawang in arunachal pradesh. We had booked a hotel through mmt. (Make my trip). The hotel was such a horrible one. It was impossible for a family to stay. Horrible one. Never did we stay in such a hotel. We with our children were supposed to spend two nights in that lodge. It was freezing cold with 7 degrees. They refused to give extra bed, towels. We left the hotel the very next morning. Searched another hotel and moved from there. We couldn't reach the mmt customer care. We had already paid the bill through mmt. We had a loss of 4000/-. Plus an extra hotel expense.
Finally i want to say mmt has cheated us they have different pictures of the hotel in their website.
I would never choose mmt here on.

We had made holiday booking for north east... Its the horrible experience we had.
We will surely make an request to all those who are planning to do booking wih mmt should never go ahead with the booking.
Entire hpliday is spoilt.
U pay in lacs and what u get is nothing
Ur trip starts at 11 am when other travel agencies have completed their half day tours.
At 4 pm everything closes down here so we only 1 hrnof sivht seeing as rest of the tym goes in travelling.
We will surely put an consumer complaint against mmt for mental torture and waste of our holidays and tym

Very dissapointed with makemytrip. I applied code flynow, used citi cards, satisfied all the terms and conditions and when i called them to check on when will i get the coupon, they said that i did not apply while i clearly remember that i applied and it said that cashback will be credited to your card.
Now when i am calling them, they have just been putting my calls on hold and telling that they will get back to me. This is 8th time i called them on a single day and now they ssay they cant do anything. I am cheated. Also, the floor manager misbehaved with me. My booking id is nf[protected]

We booked a vehicle to travel from dehradun to new delhi on 12 th may 2018 to travel on 13 th may 2018, in the app it showed 3 options, 1. Indica, swift, 2, dzire/ ethios, 3. Innova/xylo.
We took option 3 and booked a innova/xylo. We got a message 2 hours before the arrival time with the name of the driver and the vehicle license plate but not the type of vehicle. When the vehicle arrived it was a ertiga cng powered not a innova/xylo, we had no choice but to protest to the driver and go on because we were pressed on time to catch a flight from delhi. Complained to mmt got a message back that ertiga is an suv and in the same category as an innova/xylo. I wrote again and again i get a apology and a statement saying that ertiga is a 6 seater vehicle and its an suv. I sent them data that ertiga is an saloon/hatchback/muv also mentioned that the cost of etriga is 50% of an innova, i still get the same message.

Booking id nu (Protected)
I want to cancel my bus e tickets.. But until it was not cancelled. I can't get refund.. I have sent email and also voice complain. But the response is my booking id and mobile no is not identified.. How is it possible..?? Please cancel my tickets and refund the money back. The mail i got was that
Fwd: reference id:[[protected]] cancellation of bus

— forwarded message —
From: sourav mukhopadhyay
Date: sat 19 may, 2018, 5:31 pm
Subject: re: reference id:[[protected]] cancellation of bus
To: makemytrip

Please cancel my bus ticket booking

On sat, may 19, 2018 at 5:20 pm, makemytrip wrote:
Image

Response

Dear customer,

Thank you for contacting makemytrip.com.

A reference id[protected] has been assigned for your query.in order to enable us to serve you better please do not change the subject line containing the reference id when replying to this email.

If you have already made a booking and have not mentioned this booking id on the email, please reply to this email with the booking id and your registered email id/phone number.

Please expect a reply from our end within 48 hours. We will try to get back to you as soon as possible.

If you are travelling within 24 hours, please call us on our toll free number at[protected] or +[protected]From networks in and outside india).

As part of our continuing efforts to make your travel more hassle-free, we provide you with a range of online services to manage your booking. Click here to manage your booking.
• change of itinerary – cancellation & date change
• baggage allowance
• airline numbers
• vouchers/e-tickets
• refund status and much more (Features vary with domestic flights, international flights, hotels, bus and rail bookings)
• customer complaintsto reach out to the escalation matrix process on our website.
• click here to find useful information and answers on our new faq (Frequently asked questions) section

Warm regards
Team makemytrip

Download makemytrip mobile app
Give missed call to[protected]

[ — 001:001172:49062 — ]

Id[protected]

On 25 march 2018, i booked a package tour to ladakh starting in 1st week of july, with quotation of rs. 52, 498, for 2 persons. I was coerced to pay a deposit of rs 10000.

After about two weeks i wrote to mmt informing that 4 additional persons would like to join the tour, and if they can offer any quantity discount.

I received additional quotation for rs 96, 596 without any cost breakdown. Per person. Moreover only 1 room was offered for 4 persons.

I wrote back inquiring why only 1 room was offered and to provide cost breakdown.

In response i got same quotation for several trip starting at different dates.

I wrote 3 more email messages but did not receive any response for 10 days. I got worried that my deposit is lost and wrote to mmt customer care. All i received that they had passed on my query to concerned staff. After a couple of more follow up emails from me i received a new quotation for 6 persons for rs 1, 55, 400.

This new quotation is roughly 3 times the first quotation given for 2 persons. Moreover 3 persons are accommodated in each room. And no breakdown of cost per person.

Frankly, i have lost faith in mmt in their ability to provide professional service. Though more costlier than other tour operators, i chose mmt for its size and reputation.

But the anguish mmt has put me through is not deserving and has created insecurity of a pleasant holiday.

In the circumstances, i demand return of my deposit.

I had booked a domestic package with MakeMyTrip including flights and hotels stay.
I need to claim LTA for the flight tickets booked under this package. I raised this query to MMT support on email id - '[protected]@makemytrip.com' on 20th April to get the airline fair details but MMT is not responding to my emails.

The package was booked online. Booking Id: NL[protected]

I had booked two tickets for delhi to mumbai and another mumbai to dehradun for dates 6.5.18 and 8.5.18. Both the pnr no gbbwuc and kdlhwz were cancelled by by me on 27.4.18. They said the refund is send to make my trip if rs 5255 and rs 1618 respectively for both by indigo airlines. Kindly refund the same on urgent basis as already it's been more than 20 days

My visa has been rejected whose interview was scheduled on may 16th, 2018 at 10.30 hours. I have informed manree via wats app yesterday to which she had called & confirmed that she has raised the issue internally. I am, yet top heard about my refund status for the tour of nl[protected].

Here is the cop[y of the wats app chat:

As per https://www.makemytrip.com/sites/default/files/ck_uploads/OBT%20Booking%20Terms%...⇄ i should be refunded the amount after deducting the visa charges.

I need this to be addressed immediately, please assist & i expect this to be handled in priority.

I was expecting a status update yesterday only but nothing of sort was there

Dear sir
I have booked the bus ticket from bhilwara to bikaner on 17/05/2018 at 11.45 am in milan travels to travel on 18/05/2018. Bus fare was1000/-. Make my trip shown the amount 1030/-. And then shown discount of 50/-, then amount to pay shown was 980/- but the money deducted from my bank account is 1030/-.
This is clear cheating.

Kindly return the amount 50/- back to my bank account as early as possible, otherwise i will send all the screen shot in social site and people will stop using your app

I booked a hotel named HERITAGE Hotel in Ujjain for 14 May 2018. Amount of Rs 1080 was deduced from my account but I did not receive a confirmation of booking. As per the schedule I went to the same hotel but the owner did not helped us out and asked for extra charge for the room.. with loads of search I finally searched another hotel... My main concern is if a particular amount was deducted then why was the confirmation for the same was not given also kindly refund my amount for the booking which actually pushed me in a great problem.

I had booked hotel from makemytrip to goa at atmaram hotel...2 booking was made at same day 2 rooms was provided to us

The worst experience i had face in my life and my family members

1st in hotel major problem was water... When we get bath from shower yellow water was coming it was boring water all yellow water was coming we can't even bath in our hotel for 2 days same day and next day morning we had just wash out face by biserli bottle... No use of hotel and next day my all family members was facing same issue which i had face itching and redness on skin... Due to poor impure water we had bath we face itching problem to everyone
Our goa journey had totally wasted due to mmt and whole family had to take dermatologist trestment... Doctor had charges rs 500 consultant service to every family member 6 of them we had to face rs 3000 for medical charges for doctors and medicine are different

This all happen due to make my trip because mmt had to verify all small things from hotel then had to published on their site

Even we are not get car packing near hotel where there was space for our car

Nor we had get free wi-fi facility in hotel soap are provided only 2 for 4 person all are cheap quality

I m providing u whole of journery details of mmt

Booking id: nh[protected]
Pnr: [protected]

Booking id: nh[protected]
Pnr: [protected]

Name of customer on booking
Sachin ladi
Swapnil shivalkar

I want refund from mmt and all medicine expenses which i had face due to poor service by mmt hotel