MakeMyTrip India Complaints & Reviews

Hi,
I booked in mmt on 2 may for stay at haridwar in homestay category. I got the payment confirmation message from mmt but no confirmation from host. So i tried to contact mmt team for confirmation of my booking, but all in vain. At last i got message of request id (467300) expired after 48 hours. No compensation and refund initiated till now.

As per the insurance certificates issued against my air tickets, the insurance policy is available for above 6 months and below 70 years. My son is 1.5 years and is therefore eligible for insurance.

I received a contradictory email from mmt (Olivia bhanja 17/04/2018 03.18 pm): kindly be informed that this mail is in regards to the insurance that you opted for the booking id xxxxxxxxxxxx. As per the telephonic conversation you on the mobile number xxxxxxxxxx please be informed that the infant xyz is linked to the adult xyz, so that is the reason why a separate insurance is not required for the infant. The insurance for adult will also be applicable for the infant.

However, i received a contradictory statement from the insurance company, apollo munich. Reply from apollo munich ' we sincerely regret the inconvenience caused but would like to clarify that though our company can offer a policy for the individuals in the age group of 6 months to 70 years however the travel policies through makemytrip can be opted by customers between the ages 2 years - 70 years."

Hi

This is in regard with our booking and stay at crystal palace, mussoorie from 27-29 april 2018.

We decided to book this hotel to celebrate anniversary of our parents aged 60.

(Not told that there was no lift and old age people had to climb 3 floors - and one had joint pain issue/ asthama issue)

We booked two rooms with breakfast and dinner accompanied, we paid rs13000 from your trusted website make my trip, suffice to say that we are a regular customer of make my trip and have always believed in whatever your website offers and we have never had any problems in the past of any kind with any of our bookings.

We drove from delhi to mussoorie and it was a 8-9 hour long drive, finally when we reached the hotel we were given a family room which was connected with common door, this was in contradiction of what we had booked which was two executive rooms.

Celebrating anniversary with a common door...

Since we all were tired we decided to stay at the hotel and have dinners at the hotel as we already had dinner included in our booking as a map plan.

We we're then told by the manager that the map plan will only include veg dishes and non veg would be on ala carte

Now this was extremely disappointing and it was nowhere mentioned that the breakfast and dinner will include only veg items.

After a lot of discussion with the manager akash we could not understand why he could help us, all discussion went in vain as the manager was extremely stubborn and was not helping at all. We tried to give him suggestions to upgrade our meal to a non veg one and take an extra payment but he wasn't willing to listen or make any kind of change. I have never seen or had such an experience from a person from the hospitality.

We finally decided to order non veg ala catre basis but he service for food was very poor we had to wait a lot for all the dishes to come to the table.

This wasn't enough, second day we ordered mutton dish, which the manager told us that they will be preparing fresh and has to be ordered four hours before which we did. But at the time of delivery we were served raw mutton dish. This was unacceptable as we had already given them instructions to prepare more than four hours prior. We couldn't wat the dish and had to order something else.

A we wanted was that the map plan should have suggested if it was particularly veg or non veg. This goo[censored]p ended up in a very sad anniversary celebration, the manager was also not certain helpful in understanding our concerns, he just kept saying its the package.

This was misleading as we have booked similar deals in our past bookings and have never had any such issues.

Additionally, there were few more concern about this hotel property:

Linen was not fresh.

There were holes in room/ roof which had anything coming out of it.

Dripping water from geyser which did not let me sleep.

Dampness from roof.

Hair in tomato soup - which was replaced thankfully.

All we wanted is a peaceful anniversary celebration for our parents, but just because of this misleading information on the website about the entire package and things to be included or excluded it led to a very troubled and stressful situation.

We only talked about hotel and its poor service.

Thx
Neha

My flight from coimbatore to cochin which was actually scheduled for 08.04.2018 got c cancelled ny the airlines later they postponded it to 09.04.2018 and that was cancelled too.
According to the policy if the flight was cancelled by the airlines then the customer is eligible for full refund and
It's been two weeks still i haven't got any notification from makemytrip regarding my refund and the process will be initiated within 3 business days. It's been a month still i didn't get my money.
It seems like you people are not confirmed with travel agency about the cancellation and refund.
Below, i have attached the files regarding the issue.

Ref: booking id: nl[protected]/ dt 31/03/2018
Family gateway to munnar holiday package.
On 2nd april i cancelled the hotel portion of the above package. A refund of rs 2280 was confirmed. But so far i have not received the same in spite of my calling them repeatedly on their helpline numbers. Every time only elusive answers are given to me. Pls issue my refund immediately. I cannot understand why so much of delay in issuing the refund. It is my own money which i am asking them to return that also after a month. Please resolve the matter immediately. Thanks, mohan dhalani.

Subject: re: eticket for car booking id nc[protected]
To: makemytrip

Dear sir/madam

I have completed my trip few hours back
I was made to understand that apart from toll tax and parking all other charges are included in the trip

Similarly i have paid all the charges, but my driver has taken rs 1300 extra from me on the pretext of night charges and fooding allowance, which i think is wrong on his part

For a three day trip i suppose all are included in the total price

Kindly look into the matter and get me the refund of rs1000 overcharged by him

Awaiting your reply pls

Best regards
R. K. Mohata
Mob-[protected]

On 14th April 2018, I booked 6 seats of a Bus through makemytrip app from rishikesh to Delhi for our trip on 15th April 2018 whose starting point is Nepali Farm Circle and Bus was supposed to start its journey at 7:31 PM. The bus operator was shakti Travels. I assumed that I & my family will get the most comfortable journey since it has been booked from MakeMyTrip as they claim that they are the number 1 travel company in India. They did not show any pic of the bus in their App. However, this journey turned out to be the most horrible journey I have ever had which kept my family's safety & security at stake. I suffered both mentally and financially during this journey.
Here are few of the points which will help you understand why this journey has been most uncomfortable, horrible, unsafe, & pathetic journey I have ever had for both me and my family:
1) Me & my family, were asked to wait at Nepali Farm Circle, Rishikesh which is the extremely secluded & dark isolated place to wait. The bus was supposed to arrive at 7:31 PM but it arrived at 8:30 PM. There was no office of Shakti Travels there. Only 1 small local shop from where 1 lady was coordinating for multiple operators. Infact, she also was not sure at exactly what time the Bus will arrive. There were people drinking alcohol there and anything would have happened.
2) Comfortable Journey: As soon as I entered the Bus, it was extremely uncomfortable. There was no space to stand properly, there was no space between lower chair seat and upper Sleeper Seats. Whenever a speed breaker comes, our head bangs on the upper sleeper seats. This could have also caused an injury into our head.
3) Difficulty in breathing: The A/C was not working properly even after multiple complaints. It was difficult to breathe for me and my family. I even went towards the Driver area.
4) Safety at stake: Mine and my family's safety was kept at stake. The bus operator kept on stopping at various places to fill the bus with unreserved passengers.
All a passengers expects during his 6-7 hour long journey with his family is Comfort, Safety & Security, No Suffocation, Best Services. As you can see from above points. All these things were missing.

There has been really no support from MakeMyTrip at all even after complaining to them about this case number of times as well as speaking with their senior management number of times.
All they are offering is Rs 500 voucher and there has been no action against the Bus Operator.
I want a full refund of the journey I had and a strict action against the Bus Operator.

I will be looking forward to a support from your team.

Regards
Bhaumik Sharma
+91-[protected]

I, khosel aswin, has registration, and tried to book eticket for flight from delhi to bangalore flight for three persons online on 29/4/2018 6.45 am. But flight ticket not available,. But money detected from my account of canara bank account number[protected] ifsc code cnrb0001972.. Rs 2499 accidentally detected. Kindly refund amount rs 2499 to my account at earliest

I booked hotel room from make my trip app on 5 april, 2018. The booking was cancelled from make my trip side and the amount was deducted from my account. I used sbi atm card for this purchase. This happened with my two booking consecutively on same date. The two booking make my trip id's are nh[protected] and nh[protected] with amount deduction of rs. 2421 and rs. 5511 respectively from sbi bank.
I have contacted make my trip plenty of times and they say they have processed the refund from their end on 10 april, 2018 for both failed booking id's. They shared arn -74678448101000000000000 and asked me to contact bank customer care for tracing these amounts as this number is generated when bank receives the payment as acknowledgement but the amount has still not credited into my account no. - [protected]. But the bank is saying they are unable to trace the transaction from this number as this number is generated at the central level of sbi bank. Sbi bank customer care says they need a utr no. (For neft or rtgs) with which the refund was processed from mmt side, but the mmt is denying in providing me that no.
Both make my trip and sbi bank people are harassing me and it has been nearly 25 days since i have started complaining and every time mmt customer just says to wait for 48 hrs to get the payment.
I request you to take strict action against them and help me get my refund back. I am sharing my communications with make my trip stating they have processed refund. I am also sharing my bank statement from which the amount was deducted check date 5 april, 2018 till and did not receive my refund.
Please help me in this case. I am working person i cant just keep on wasting time on this issue by going to bank again and again and contacting mmt customer care and explaining my issue again to different customer care executives as every time there is different person on the call.

I had booked spicejet (Pnr-kgmb4b): flight sg 3562 dated 23-apr-18 from hyderabad to belagavi in makemytrip.com travel agency has been cancelled.
I had applied for refund of money.
Spicejet has refunded rs.2589 to your travel agency but i have not yet recieved that money.

Kindly refund my money as soon as possible please.
Thank you.

Waiting for your reply

Hi Team,
So I booked these 4 rooms over here in orient Taj via MakeMyTrip. I specifically mentioned the number of people we are. There has to be 3 guys in the fourth room. They took extra charges for the extra guy. But we have been provided towels and mattresses for two people only. Such a huge property but there is nothing provided to us. Neither the Air conditioners working properly neither the hotel authorities providing anything. They shifted our room initially but, the AC's not working in this room as well. The hotel's staff is highly unprofessional. The manager is not available in the hotel premises. Even we are not provided with the cutlery if we are asking for it.
I was not expecting this from make my trip or orient Taj. Still struggling with the humidity in Agra. I want you people to get in touch with the concerns authorities and provide me with the best solution. The booking was done with the name of Anil Kalra.

I have booked the 4 Air ticket through MakeMytrip in JET AIRways.
Due to JET AIRways LAZY and uneducated staff, I missed my flight and when I asked for refund to MAKEMYTRIP and AIRLINE .But both are doing time pass and sending me to each other but not refunding my money. So i am requesting you to all plz careful before taking any kind of service from these firms and save your money, time, mental and physical harassments. Please find the below mail responses which I got from makeMytrip.

Image

Subject
Complaint about my Ticket cancellation SCAM done by Jet Airways BOM/CC/141217/3453696

Customer By Email (Shobhit Gupta) (19/04/2018 11.45 AM)
What due to mean late????? please check the CCTV footage and tell me How much late .

Can i know the definition of late?

How Airline facilitating to the customer who travelling with infant, do they have any assistance for them????

Please read below mail given by the Airline and confirmed refund procedure plz read properly and refund my money ASAP?????


===============Airline Mail===========================

-----Original Message-----

From: Anil D'souza

Sent: 24 January 2018 09:32

To: '[protected]@gmail.com'

Cc: Mireille Rodrigues

Subject: FW: Complaint about my Ticket cancellation SCAM done by Jet Airways BOM/CC/141217/3453696

Dear Mr Gupta,

Thank you for your email.

Please allow me to reiterate, offloading was not intentional and had there been a slightest possibility, our staff would have definitely accommodated you on the flight. since there were seats on the flight, there is no reason for the staff not to accept you if seats were available.

In such situations, the guests’ booking automatically gets updated as a ‘No Show’ and in the event the guest wishes to re book, the applicable penalties as per the fare rules of the ticket is levied. We sincerely regret our inability to waive off the charges. Since this is a travel agent booking, please request the agent to apply for the applicable refund.

Thanking you,

Anil D’souza

Assistant Manager-Guest Relations

Jet Airways (India) Ltd. | Kaledonia, 4th floor | Andheri - Sahar Road | Andheri East | Mumbai 400 069 | India.

[protected]@jetairways.com| www.jetairways.com

Regards,

Shobhit

On Thu, Apr 19, 2018 at 8:27 AM, MakeMyTrip wrote:

Response By Email (Anil Kumar) (19/04/2018 08.27 AM)

Dear Mr Gupta,

Greetings from MakeMyTrip!!

We are Providing you Airlines Contact Number.Kindly contact Directly to airlines For Your Concern.Because as per airlines you are Late at the airport that's why you are unable to Board flight on time.

Jet Airways Contact Number[protected]

Kindly share Feedback for Jet Airways by clicking belowlink

https://www.jetairways.com/EN/IN/ContactUs/Feedback.aspx

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,
Anil Kumar
MakeMyTrip India Pvt. Ltd.
Customer By Email (Shobhit Gupta) (17/04/2018 05.37 PM)
Hello MakeMyTrip,

Please find the required detailed as mentioned below:-

My self Shobhit Kumar Gupta, I had booked 4 flight tickets in flight no. 9W-768, PNR HOJTQJ for 11th Dec 2017.

Unable to do the web check-in due to site was slow and when I reached at check-in counter before 8.00 pm, the executive hold me for few mints and said wait for your turn even those I informed him my flight timing and I was travelling with my two little kids below 1 yrs.

And when my turn came, he said you are late for this fight 5 mints and sent me supervisor counter.

When I reached to supervisor counter and got my turn to talk to her, she told me you are too late and why you are late.
And she sent me to booking counter for booking next flight ticket. But there I get to know that fight was already full and they cancelled my ticket with reason “late entry “and told me sorry.

Is this your new business policy to cheat the customer and get money?

What about human being?

Are you doing business or making customer fool?

I want complete refund and compensation for this mental and physical harassment.

Please take this as serious concern and resolve this asap.

Regards,
Shobhit
[protected]

On Tue, Apr 17, 2018 at 4:57 PM, MakeMyTrip wrote:

Response By Email (Anil Kumar) (17/04/2018 04.57 PM)

Dear Mr Gupta,

Thank you for contacting MakeMyTrip Customer Support with regard to your e-mail

We were unable to determine the nature of your request. In order for us to better assist you, please provide a more detailed description of your issue and any other information you feel may be relevant. We are unable to retrieve your booking by PNR Number kindly Provide us Booking id.

For any further assistance please call us on our toll free number:
[protected] – From MTNL/BSNL phones
[protected] – From other major operator
You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx

We value your business with us and look forward in assisting you with all your travel plans.

Thanks and Regards,
Anil Kumar
MakeMyTrip India Pvt. Ltd.

Customer By Email (Shobhit Gupta) (17/04/2018 11.39 AM)
My contact no:- [protected]

On Tue, Apr 17, 2018 at 11:25 AM, shobhit wrote:


Best Regards,
MakeMyTrip Team

Hello akosha team,
Greeting of the day, hope you are all are doing good.

I come to know about you from my friend and he suggested me to talk to you people about it. So i am writing my issue in detail. Have a look at it and let me know if you need anything else from my side.

Problem: i booked the holiday package from makemytrip online while booking travel expert faisal shaikh (Faisal. [protected]@makemytrip.com) had said that if any natural problem happens (Like snowfall or land slides) during the trip then their team will help in any circumstances but it did not happen at all. I was stuck at udhampur checkpoint while going to srinagar due to land slides and i informed same to mmt team that i stuck here and they said we will get back to you in 2 hours but they did not, i kept on waiting there till evening but there was no answer from them, later on, i got back to hotel in katra.

I requested to postpone my trip and they were not ready to do it at all. I called to the hotel people directly and talked with their management, they said normally we do the trip postpone as per customer requirement, same i informed to deepak rajput (Mmt agent) but he did not contact any hotel for any postpone request. And after 15 days i got a call from deepak (01/03/2018 11.12 pm mmt agent) and got the response that your trip neither can be postponed nor refundable.

And during all above process, i was also continuously chatting and informing all things to mmt escalation manager akshay manocha on whatsapp but did not get any satisfactory answer from him also.

Booking date: sun, feb 11, 2018, at 9:42 pm

Location of problem: srinagar (Problem was started from katra (Udhampur checkpoint),

Date of journey: thu, 15 feb'18 - tue, 20 feb'18, amount paid: rs. 50, 000/. Approx.
~

I was in touch of with mmt management till last 06/04/2018 but later on, they did not reply;

Here are last 2 emails;

Reply to my mail:
~
Response by email (Harinder singh) (03/04/2018 05.08 pm)
Dear vinay,

Greetings from makemytrip!

We have rechecked with all the vendors for refund/postpone of the booking however they have denied for to do the same.

Hence please consider this as final stand from makemytrip.

Regards
Harinder singh
Management team representative
[protected]
~

Then i asked;
~
Hello harinder,

Thanks for looking into it and i appreciate your efforts contacting hotels.

But do you have any explanation why mmt team reached to hotels after booking dates on 16 feb, in spite of informing everything in time during the trip? And even mmt escalation manager was aware of all these things (It can be checked in chats attached in my first mail).

Thanks
Vinay
~

Here is their last reply.
~
Response by email (Harinder singh) (06/04/2018 03.25 pm)
Dear vinay,

Apologies for the delay in response.

Please be informed that we are still working on this case and cab vendor has approved 50% refund however hotelier has denied for the refund.

We are chasing hotel for the refund and there is no mis-commitment found for date change in such scenarios.

Regards
Harinder singh
Team - customer delight
~

Later on, i asked for an update but there is no response.

I'll appreciate it, if you can help me with it.

Thanks
Vinay

Subject
Bus-bus complaints-bus type changed

Response by email (Shaily panwar) (18/04/2018 01.54 pm)
Dear mr. Nizamuddin,

Greetings from makemytrip.

Kindly accept our sincere apologies for the inconvenience caused to you.

This is in regards to the booking id - nu[protected]. Please be informed that we are checking the issue with our bus team and will get back to you on this. Kindly allow us time till next 72 working hours so that we can get back to you with an update of the same.

Please feel free to write back to us for any further clarification.

Yours sincerely,
Shaily panwar
Team - customer delight
Customer by email (Mohd nizamuddin) (17/04/2018 02.30 pm)
Dear team

May i have any update on below ticket.

Thanks
Nizam
On fri, 13 apr 2018 12:26 makemytrip, wrote:
Customer by email (Mohd nizamuddin) (17/04/2018 02.30 pm)
Dear team

May i have any update on below ticket.

Thanks
Nizam
On fri, 13 apr 2018 12:26 makemytrip, wrote:
Customer by (Mohd nizamuddin) (13/04/2018 12.26 pm)
Dear top management team, hope this is last esclation from nizam side, i know all people in mmt becz mmt is my client and i am working in indusind bank and sitting in dlf cyber city, next mail would go to all top level to support here,
Auto-response by (Administrator) (13/04/2018 12.26 pm)
Dear customer,

Thank you for contacting makemytrip. I appreciate and thank you for your patience and trust with us.

A reference id[protected] has been filed for your feedback.

I would personally review your message and will connect back with necessary action as required.

Warm regards,
Geeta eral,
Head, customer delight
Makemytrip.com

I made a flight booking through your website thinking that your brand will live to up its name and provide quality service but i must say i was proven wrong your service and grievance redressal is the worst i have ever come across. Certainly your competitors are far better.

When i made the booking through your website i was assured i would get jain meal, it is extremely clear to me now that you just cheated me to make sure i would book through your website because now when i am not getting jain food, you'll refuse to complete your part of the contract and make jain food available to me.

My flight is in six hours but your customer care refuses to address my complaints, i have had to call them thrice, keeps on me hold for more than 30 minutes and is trying to dupe me by charging me extra for meals.

This is not only a case of cheating as under section 420 of the indian penal code, 1860 but also a case of gross deficiency in service as under section 2 (G) of consumer protection act, 1986. My ticket amount is rs. 25, 570/- and compensation i am liable to receive due to the mental harassment caused to me falls well within the jurisdiction of the district consumer dispute redressal forum in mumbai and i shall be approaching the same if i am not compensated adequately and timely.

We have taken that visa protection plan.

The entire booking happen after the mail from ms. Beenu sharma. We had a telephonic conversation with her over call that what if we pay after 31 dec so can this will remain same. She assured the same over call yes it is once i'll confirm with the team and than she called back and given bajinder no. Becasue pf personal problems at her house she couldn't takeuop long and bajinder sent us afterwards mails regarding payment links. This is a complete cheating case from your side. They are mentally harassing us.

Attaching the image that was on their mail which shows they are offering this visa protection plan.

Obsupport,
[protected]@makemytrip.com,
Beenu. [protected]@makemytrip.com,
Bajinderpal. [protected]@makemytrip.com,
[protected]@custhelp.com
Rakesh raushan

Flight booking id - nf[protected] (Makemytrip). Had booked round trip in november. Flight - indian airlines delayed the flight and we had to book another flight (Indigo) in the airport to reach on time for our appointment. Indian airline has given documented proof (Have attached) to refund the full amount.
Despite of multiple calls and requests makemytrip has not yet refunded the ticket money. Even after repeated calls to the customer support there is no response on the status of my refund.
and my complaint id [[protected]] all details are available in the same.
Do not ask for my personal details. I am sure with my booking id / complaint id you can get all details.

Booking id nf[protected], pnr h4y9gc. I have booked 4 flight tickets from kochi to banglore on 3/04/2018 and the money for the same has been deducted from my account and confirmation messages was also recieved by me. My flight was cancelled by goair. Please make possible arrangements for refunding it by the goair airlines. It has been delayed for two weeks.

I am govt retired officer (Sr citizen). You can say at newly learning stage since during service my pa used to do this all very efficientally. I booked ticket for my maid from delhi to ranchi for[protected].
While making effort for return ticket bookimg, it was entered month may instead of june. It was entered[protected] instead of[protected]. Immediately making effort for cancellation, it was showing nil refund.
So i again booked for return ticket for 7-6-2018 with cancellation rider.
Sir ji, being sr citizon and not fully conversant, this mistake has happened.
So i pray for following 2 request
1st is, the return date should be changed to 10-6 2018
2nd is, to cancel the return ticket of[protected]

Hoping for favourable solution at your end so that i may coninue with this e booking system as today i am feeling very demoralised for this silly mistake and full punishment
Thanks and regards...

I had booked flights tickets through mmt. Airline air india cancelled and i was promised refund. Been following up for 4 months, still not received despite multiple follow ups. No satisfactory answer. Make my trip is not able to resolve the matter and we are not getting clarity why matter is taking so long

Refund was promised in 48 hours but it has now been 4 months.

I am extremely dissatisfied with the support from mmt