MakeMyTrip India Complaints & Reviews

Hi team,

I have booked a yoga travel bus for pune to nagpur travel on 18 may, 2018. Bus on the same day of travel i have been i formed that the bus in canceled and refund will be given in 7 days..
But i couldn't see any refund initiated till now. Travel agent said cancelation request is already initiated from their end. But i couldn't see any refund reflected in bank account.

Need to cancel a bus ticket, booking id:nu[protected], bangalore to pune on 28/may/18. Unfortunately the ticket doesn't appear on my trip list in my account with mmt, nor does it detect on the customer call recording, ivr. Have been trying to call customer care since last 2 days but 24x7, it says "we are facing a high volume of calls, kindly wait". Inspite of waiting for an hour, the phone did not get connected to cust care. Tried calling many times, but in vain.
Have already raised a service request, but no response even after 24 hrs.

We had been to tawang in arunachal pradesh. We had booked a hotel through mmt. (Make my trip). The hotel was such a horrible one. It was impossible for a family to stay. Horrible one. Never did we stay in such a hotel. We with our children were supposed to spend two nights in that lodge. It was freezing cold with 7 degrees. They refused to give extra bed, towels. We left the hotel the very next morning. Searched another hotel and moved from there. We couldn't reach the mmt customer care. We had already paid the bill through mmt. We had a loss of 4000/-. Plus an extra hotel expense.
Finally i want to say mmt has cheated us they have different pictures of the hotel in their website.
I would never choose mmt here on.

We had made holiday booking for north east... Its the horrible experience we had.
We will surely make an request to all those who are planning to do booking wih mmt should never go ahead with the booking.
Entire hpliday is spoilt.
U pay in lacs and what u get is nothing
Ur trip starts at 11 am when other travel agencies have completed their half day tours.
At 4 pm everything closes down here so we only 1 hrnof sivht seeing as rest of the tym goes in travelling.
We will surely put an consumer complaint against mmt for mental torture and waste of our holidays and tym

Very dissapointed with makemytrip. I applied code flynow, used citi cards, satisfied all the terms and conditions and when i called them to check on when will i get the coupon, they said that i did not apply while i clearly remember that i applied and it said that cashback will be credited to your card.
Now when i am calling them, they have just been putting my calls on hold and telling that they will get back to me. This is 8th time i called them on a single day and now they ssay they cant do anything. I am cheated. Also, the floor manager misbehaved with me. My booking id is nf[protected]

We booked a vehicle to travel from dehradun to new delhi on 12 th may 2018 to travel on 13 th may 2018, in the app it showed 3 options, 1. Indica, swift, 2, dzire/ ethios, 3. Innova/xylo.
We took option 3 and booked a innova/xylo. We got a message 2 hours before the arrival time with the name of the driver and the vehicle license plate but not the type of vehicle. When the vehicle arrived it was a ertiga cng powered not a innova/xylo, we had no choice but to protest to the driver and go on because we were pressed on time to catch a flight from delhi. Complained to mmt got a message back that ertiga is an suv and in the same category as an innova/xylo. I wrote again and again i get a apology and a statement saying that ertiga is a 6 seater vehicle and its an suv. I sent them data that ertiga is an saloon/hatchback/muv also mentioned that the cost of etriga is 50% of an innova, i still get the same message.

Booking id nu (Protected)
I want to cancel my bus e tickets.. But until it was not cancelled. I can't get refund.. I have sent email and also voice complain. But the response is my booking id and mobile no is not identified.. How is it possible..?? Please cancel my tickets and refund the money back. The mail i got was that
Fwd: reference id:[[protected]] cancellation of bus

— forwarded message —
From: sourav mukhopadhyay
Date: sat 19 may, 2018, 5:31 pm
Subject: re: reference id:[[protected]] cancellation of bus
To: makemytrip

Please cancel my bus ticket booking

On sat, may 19, 2018 at 5:20 pm, makemytrip wrote:
Image

Response

Dear customer,

Thank you for contacting makemytrip.com.

A reference id[protected] has been assigned for your query.in order to enable us to serve you better please do not change the subject line containing the reference id when replying to this email.

If you have already made a booking and have not mentioned this booking id on the email, please reply to this email with the booking id and your registered email id/phone number.

Please expect a reply from our end within 48 hours. We will try to get back to you as soon as possible.

If you are travelling within 24 hours, please call us on our toll free number at[protected] or +[protected]From networks in and outside india).

As part of our continuing efforts to make your travel more hassle-free, we provide you with a range of online services to manage your booking. Click here to manage your booking.
• change of itinerary – cancellation & date change
• baggage allowance
• airline numbers
• vouchers/e-tickets
• refund status and much more (Features vary with domestic flights, international flights, hotels, bus and rail bookings)
• customer complaintsto reach out to the escalation matrix process on our website.
• click here to find useful information and answers on our new faq (Frequently asked questions) section

Warm regards
Team makemytrip

Download makemytrip mobile app
Give missed call to[protected]

[ — 001:001172:49062 — ]

Id[protected]

On 25 march 2018, i booked a package tour to ladakh starting in 1st week of july, with quotation of rs. 52, 498, for 2 persons. I was coerced to pay a deposit of rs 10000.

After about two weeks i wrote to mmt informing that 4 additional persons would like to join the tour, and if they can offer any quantity discount.

I received additional quotation for rs 96, 596 without any cost breakdown. Per person. Moreover only 1 room was offered for 4 persons.

I wrote back inquiring why only 1 room was offered and to provide cost breakdown.

In response i got same quotation for several trip starting at different dates.

I wrote 3 more email messages but did not receive any response for 10 days. I got worried that my deposit is lost and wrote to mmt customer care. All i received that they had passed on my query to concerned staff. After a couple of more follow up emails from me i received a new quotation for 6 persons for rs 1, 55, 400.

This new quotation is roughly 3 times the first quotation given for 2 persons. Moreover 3 persons are accommodated in each room. And no breakdown of cost per person.

Frankly, i have lost faith in mmt in their ability to provide professional service. Though more costlier than other tour operators, i chose mmt for its size and reputation.

But the anguish mmt has put me through is not deserving and has created insecurity of a pleasant holiday.

In the circumstances, i demand return of my deposit.

I had booked a domestic package with MakeMyTrip including flights and hotels stay.
I need to claim LTA for the flight tickets booked under this package. I raised this query to MMT support on email id - '[protected]@makemytrip.com' on 20th April to get the airline fair details but MMT is not responding to my emails.

The package was booked online. Booking Id: NL[protected]

I had booked two tickets for delhi to mumbai and another mumbai to dehradun for dates 6.5.18 and 8.5.18. Both the pnr no gbbwuc and kdlhwz were cancelled by by me on 27.4.18. They said the refund is send to make my trip if rs 5255 and rs 1618 respectively for both by indigo airlines. Kindly refund the same on urgent basis as already it's been more than 20 days

My visa has been rejected whose interview was scheduled on may 16th, 2018 at 10.30 hours. I have informed manree via wats app yesterday to which she had called & confirmed that she has raised the issue internally. I am, yet top heard about my refund status for the tour of nl[protected].

Here is the cop[y of the wats app chat:

As per https://www.makemytrip.com/sites/default/files/ck_uploads/OBT%20Booking%20Terms%...⇄ i should be refunded the amount after deducting the visa charges.

I need this to be addressed immediately, please assist & i expect this to be handled in priority.

I was expecting a status update yesterday only but nothing of sort was there

Dear sir
I have booked the bus ticket from bhilwara to bikaner on 17/05/2018 at 11.45 am in milan travels to travel on 18/05/2018. Bus fare was1000/-. Make my trip shown the amount 1030/-. And then shown discount of 50/-, then amount to pay shown was 980/- but the money deducted from my bank account is 1030/-.
This is clear cheating.

Kindly return the amount 50/- back to my bank account as early as possible, otherwise i will send all the screen shot in social site and people will stop using your app

I booked a hotel named HERITAGE Hotel in Ujjain for 14 May 2018. Amount of Rs 1080 was deduced from my account but I did not receive a confirmation of booking. As per the schedule I went to the same hotel but the owner did not helped us out and asked for extra charge for the room.. with loads of search I finally searched another hotel... My main concern is if a particular amount was deducted then why was the confirmation for the same was not given also kindly refund my amount for the booking which actually pushed me in a great problem.

I had booked hotel from makemytrip to goa at atmaram hotel...2 booking was made at same day 2 rooms was provided to us

The worst experience i had face in my life and my family members

1st in hotel major problem was water... When we get bath from shower yellow water was coming it was boring water all yellow water was coming we can't even bath in our hotel for 2 days same day and next day morning we had just wash out face by biserli bottle... No use of hotel and next day my all family members was facing same issue which i had face itching and redness on skin... Due to poor impure water we had bath we face itching problem to everyone
Our goa journey had totally wasted due to mmt and whole family had to take dermatologist trestment... Doctor had charges rs 500 consultant service to every family member 6 of them we had to face rs 3000 for medical charges for doctors and medicine are different

This all happen due to make my trip because mmt had to verify all small things from hotel then had to published on their site

Even we are not get car packing near hotel where there was space for our car

Nor we had get free wi-fi facility in hotel soap are provided only 2 for 4 person all are cheap quality

I m providing u whole of journery details of mmt

Booking id: nh[protected]
Pnr: [protected]

Booking id: nh[protected]
Pnr: [protected]

Name of customer on booking
Sachin ladi
Swapnil shivalkar

I want refund from mmt and all medicine expenses which i had face due to poor service by mmt hotel

REFER- 63NZQXHN(Operator PNR: 63NZQXHN )
Booked WBSTC Bus through Make My Trip India for journey from Digha to Kolkata on 15.05.18. Bus start time at Digha 6.15 am. My seat no 14.
But as I board the bus at next stop, the conductor resold my seat to another person who board from Digha. Bus no WB 11 D2817.
The conductor did not allowed me to sit at my seat. So I was forced to travel 4 hours by standing in crowded bus. He did not show his Id card, list of seat booked and harassed me.
So, I want compensation for inconvenience caused to me.
Attached photo of Ticket, Bus, Bus Conductor.

I am rauf shaikh, last month we had visited bali. We were around 46 people, out of which 5 people were happen to pay the amount twice, he made them pay in cash as well as online transfer. Mr anand said that, he will refund the amount which was paid online, but he hasn't done yet, it's been past 20 days he replied us.
Kindly have a look into the issue, otherwise i have to take the strict action against make my trip.
For more information contact - [protected] mrs shakila shaikh
[protected] mr mushroof shaikh

I tried booking flight tickets back in the month of january using makemytrip. My issue is simply that they show the default date as the next date if you try booking flight tickets on their app where as it should show the default date as today's date.

Booked a ticket on 4th jan... I wanted to book a ticket for 4th jan however app showed the default date as 5th jan and because i didn't realise that mmt has their own stupid logic of putting default date as tomorrows date i accidentally booked the ticket (5th jan). When i got the confirmation email i realised that the date is incorrect and hence cancelled it within 10 min of booking. Made the correct booking of 4th jan immediately. They charged me cancellation fee which i should not be charged. I need my refund of that cancellation fee as it was not my fault. Mmt is showing wrong dates and charging cancellation on top of it i[censored] dont realise it.

Attaching a video which was recorded sometime back to prove them that they are wrong

Dear ma'm/ sir,

It is geniun and humble request that while making booking through your app i. E mmt app we encountered bugg/error

And due to this we we being 4 travellers (2 couples) could not book package from one app under same booking i'd. And to strange when we book same package for 2 travellers it got booked, and this bugg finally end us to pay rs.1056/- +gst extra. Per head that is rs.4435/-

Moreover while booking your hotel "the small hotel krabi" was showing breakfast included in front of meal but again to strange when we received email it is mentioned that 'room only' under meal.

Being mmt as trusted brand we finally booked with the confidence that we finally decided to give this thing in your knowledge and believe ofcourse will be supported and as well as appreciated for bringing this error into your knowledge.

But in return when we received call +91-[protected] we felt like that mmt people were not ready to even understand the humble and geniun request.

So things happened unbelievable as we believe mmt as most trusted brand for travellers.
Mentioning my booking i'ds as well screenshot of error which is still prevailing.
Booking i'ds:
Nl[protected] sandeep and sagar

Nl[protected] raman and gautam

So expecting same would be considered on priority basis and would be compensated as soon as possible or will be adjusted in balance payment yet has to be made.

Regards:
Sagar wadhwa

Firstly - your trusted customer

Secondarily - manager, amar ujala publications chandigarh
Sagar. [protected]@gmail.com
[protected]@chd. Amarujala.com
[protected]
[protected]

Hi,

I have booked 8 bus tickets from mmt i want to cancel them. I am trying your cancellation site it’s giving error. I have also called your customer support team, the call is always placed in queue and never answered. Its frustrating now. Its almost 2 days now i have been trying to contact you for cancellation but not getting any response.

I will suggest you improve your customer response.

Hi, I made an online booking for the cab from MMT from Jaipur to Kota. I made the full payment online for Rs 2413. At the start of the journey driver asked if I had paytm so that someone can deposit money on his behalf in my account and he can buy the fuel for the car. I informed him I do not have Paytm and above all I already made the full payment to MMT. He started the journey and stopped at a petrol pump after going about 5 to 7 kms. After this, he made several phone calls to his known people asking for money and to his own cab company but even they didnt responded back. More than 1 hour was wasted at the start of the journey. We told him to drop us back to the hotel where we started because we just covered 5 to 7 kms and as he did not have the money to by fuel, we went back to the hotel and boarded a new cab thru the hotel which charged us a premium.
I need MMT to refund the money I paid for this trip to them and the premium amount I paid for the new cab.