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MakeMyTrip India Complaints & Reviews

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Last updated Apr 25, 2024
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Gurgaon
Gurgaon District
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122016

MakeMyTrip India reviews & complaints page 263

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K
Kiran Bhagchand Thombal
from Pune, Maharashtra
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cancellation request sent palace race stop

Address:414001
Website:No

Pune to Bengaluru, Bengaluru to kochi Flight Indigo Airlines number- 6E-681, Indigo Airlines number- 6E-536, PNR- IIVY6E BOKING ID NF [protected] Boking Date[protected], Passenger name- Dattatray Khule + 8 Passenger Their Cancellation to The request sent was Date[protected] The He let us Cancel have to Passenger 9 All Cancellation RCA Please Rich (Stop)....
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M
monisjalal
from Panaji, Goa
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payment not refunded

Address:263001

I tried to book tickets two time but transaction was processed and the booking was failed still didn't received my refund i am travelling with my family need money in urgent basis please help me out to resolve as soon as possible booking id as follow - nr[protected]-nr[protected] no number to communicate to customer care all toll free number they say to launched the complaint online already done but did received my money and...
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D
Deepak Bagdiya
from Pune, Maharashtra
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lta certificate not provided

Address:Pune, Maharashtra, 411051
Website:www.makemytrip.com

Hello,

I did domestic booking with makemytrip with my family. As per govt rules they should provide the lta claim certificate. But they are just running their own rules (Not following govt rules) to provide the lta amount.
Booking id - nl[protected]
Phone - [protected].
Also logged complaint in makemytrip support. They closed the ticket without any information to customer....
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P
Pradeep Boolchandani
from Mumbai, Maharashtra
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money deducted but ticket not booked

Hello,

I have booked flight ticket from pune to jaipur for 19th january at 00:25 hrs . The money got deducted from my hdfc account but i haven’t got the e ticket . Customer care guys are not helping me . This is extremely unprofessional and rude . It was very bad experience. I would request everyone to never book ticket from make my trip . They are cheating customers .This is not the first time i am facing this issue with...
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P
prashantkanodiya27
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less amount refund

Address:380013

Dear sir,

As a frequent flier o[censored]phigh Airlines, I am extremely disappointed at my most recent experience with make my trip company.

I booked ticket form make my trip. from Ahmedabad to Delhi JETAIRWAY Flight. Date 05/01/2018. ticket price is Rs 1, 985 E-TICKET NO:589-[protected]. Booking ID NF[protected]. i also buy a ZERO Cancellation policy. which for if you want to cancel the ticket makemytrip will be...
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D
devika s kumar
from Nadapuram, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment deducted but hotel is not booked

Website:MAKE MY TRIP APP

Dear dir/mam,

With above reference i booked a ticket on 7th Jan-2018, for a hotel in Cochin, Kerala Rs. 2932, through Make My Trip App . My payment deducted successfully but ticket is not booked, already tried many time to Make My Trip regarding this issue via email and telephonic but they did not provide satisfied solution, even they did not take interest seriously about this case.
Already sent 4 to 4 email along...
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H
hemdevfirt
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

hotel bookings

Address:Mumbai City, Maharashtra, 400062
Website:www.makemytrip.com

Booked 2 rooms for 2 nights for 4 adults and an infant in a 4 * hotel in haridwar from 27.12.'17 and received very bad rooms with poor condition of towels, bedsheets etc. No hot water which was a necessary during chilling cold weather. Renovation in the hotel apart from road conditions and dumping of materials during night time. Unable to close windows. A totally unacceptable. Earlier than this 2 rooms for 2 nights in puri faced a similar...
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P
puneetbaxla
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cashback of rs 1200/- not received after availing the citibank coupon code "flynow"

Website:makemytrip

I had imade a flight booking id nf[protected] on 5.09.2017 at 20:33:56 ist 2017 for an amount of rs. 6484 using the citi bank offer coupon code flynow which was supposed to give cashback of rs 1200 on minimum booking amount of rs 5000/-. The travel was made on 20.12.2017.
Till date i have not received the casback. When i inquired with citi bank they asked for the order id and later informed that the coupon code was not applied by...
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Address:Chennai, Tamil Nadu, 600017

Dear sirs,

I have sent the following msg. To you requesting you to cancel booking of one room and refund me the amount. I am sorry to inform you that i have still not received the amount to my credit.

Please send the refund without further delay.

Thanking you

Yours faithfully

A s lodha

We have booked 4 rooms for from 06.02.2018 to 08.02.2018 for the...
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S
sahil.akhunji
from Bhopal, Madhya Pradesh
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refund not received from 3 months

I have had booked a ticket for amd-bom and bom-amd for 25th of oct from makemytrip. The airline was goair. On reaching airport, i got to know my ticket has been cancelled by goair as it has not received the payment from makemytrip. Makemytrip had confirmed my booking and pnr was also allotted. On calling makemytrip, they apologized and they assured me full refund for the same ticket. I could not travel by goair then.

Till...
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L
Lavanya Krishna
from Kathua, Jammu and Kashmir
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unethical behavior, illegalities, misconduct, harassment

Address:New Delhi, Delhi, 110085
Website:www.makemytrip.com/cabs

I ordered an outstation cab from mmt from chandigarh to delhi.
Upon arrival i told the driver that we will be getting off at two places in delhi rohini & rajouri, which he agreed on as we booked the cab for rajouri garden and rohini is just on the way as soon as you enter delhi.
During the course of journey the following events happened.

Date :27 dec 2017
Booking id : nc[protected]
Car details...
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R
Rajusurabhi
from Palghat, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

promised deal not available

I received a couple of messages saying that i am eligible for a 60% discount on top hotels. Accordingly i tried booking a hotel in yercaud for two nights. To my surprise, the promised 60% discount was not available. Only the normal discounted tariff was shown. Though i tried calling the customer care numbers, the issue could not be sorted out.
Can you please sort out the issue for me quickly, so that i can book for two nights before...
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O
Osmansalim
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

worst customer service and booking

Address:Hyderabad, Andhra Pradesh
Website:www.makemytrip.com

My name is osman. I have made a booking on 19th dec for a holiday to munnar - thekkedy-alleppey and paid the entire amount in advance. After more than 20 days of booking and the last day prior to my flight, the customer support person is telling me hotels are not confirmed yet and they need some time. I dont understand how much time they need to confirm hotels.

I had gone to their office in hyderabad and they provided me the...
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ZULFIKAR ALI78692
from Hardoi, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment deducted and ticket is not booked

Address:Lucknow, Uttar Pradesh, 226021

Dear dir/mam,

With above reference i booked ticket on 5th jan-2018 through make my trip app portal for upsrtc (Volvo ac lucknow to varanasi rs.882). My payment deducted successfully but ticket is not booked, already tried many time to make my trip regarding this issue via email and telephonic but they did not provide satisfied solution, even they did not take interest seriously about this case.
Already sent 4 to 4...
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S
shellybabbar
from Chandigarh, Chandigarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment not refunded for non-journey

Booking id nc[protected]

I had booked a cab for 11dec for 9am. Cab arriaved around 1 and half hour late. We were 5 and was ready to adjust. Even makemy trip support tried to convince driver but he didnot agreed and left. Make my trip did not sent another cab and didnot even refund my money rs. 2169/-. Even my jacket left in cab. Driver has not returned it...
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R
Rohit Maloo
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

incorrect booking and unethical behaviour

I had booked a hotel using makemytrip.com for my trip to bali. I had chosen one of the premium rooms (Called ocean room) for my stay but when i contacted the hotel for a casual verification, i was surprised to know that a lower grade room was booked in my name. I asked makemytrip to coordinate and rectify the error. But, they wasted more than one month dodging my calls and did never call me back. As a result when i reached bali, i had no...
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C
from Bengaluru, Karnataka
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fraud and misbehaviour

Address:560001

Dear team,

I was trying to call you from last 2 days but you people just making me fool and fraud with me, i am going to lodge an fir against you all and stop cheating with anyone and also refund my hole money.

I was booked one ticket on your portal 2nd of jan'2018. My amount has been deducted from my account 4516/- with the reference no - nf[protected]c01 at 4:35pm. I get one message from you people but...
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H
Hasijahimanshu
from New Delhi, Delhi
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unethical behaviour, misleading, wrong, itenary incomplete package

Address:Gurgaon, Haryana, 110007
Website:makemytrip.com

Recently i was traveling along with my family thru mmt with booking id nl[protected]. We faced many issues during our travel. Highlighting all
1. Pickup and drop facility from hotel was unavailable; we were forced to walk more than half a km distance from our hotel every time we had a pickup or drop. Hotel is located at very sloppy hills.
2. Missing sightseeing on 27th dec. ‘tiger hills’ due to delayed arrival of driver...
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G
GuptaAtul
from Mumbai, Maharashtra
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not taking udf fee refund seriously.

Address:Karnal, Haryana, 132001

Hello Sir / Madam,

This is regarding refund o[censored]DF waived of by government of India.
I had made flight bookings for my parents from MakeMyTrip.com on 19 May for both side journey from Delhi to Goa with Booking IDs NF[protected] and NF[protected]Travel Date- To:7th December 2017 and from:14th Dec 2017). When I asked for UDF fees refund many times (almost followed up with them for more than a month) from MakeMyTrip...
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R
Rudab Khan
from Mundi, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund payment not received yet

Address:462001

Hi
This mohd rudab from bhopal
I booked a flight ticket from mumbai to bhopal through my debit card
On (*1-1-2018*) and my amount of rs.5446 got deducted from my bank a/c and i haven't got the tickets so please refund my money as soon as possible.
Refundable amount:- rs.5446
Reference no :-nf[protected]c2

Bank details:-
Axis bank
Mohd rudab
A/c no:-[protected]br...
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