MakeMyTrip India Complaints & Reviews

My booking i. D nf[protected]
Pnr y1hr9
E ticket no 098-[protected]
Flight air india ai - 672
Date 20/09/2017
Madurai to chennai

Ticket cancelled at air india counter in madurai airpport due to delay.
Actually the ticket has been cancelled in air india official counter itself at madurai airport at 10.45 a. M on that day and i have seen myself the ticket pnr get cancelled citing the reason - flight get delayed and been told the ticket amount fully refunded to my account.
I have the cancelled ticket with air india attestation
Since i booked through makemytrip site it should come through your account.
It was a emergency situation, so i contacted the airindia counter. And cancelled the ticket.
I emailed to your service desk.
They replied - we regret to inform you that as per the airlines, you have failed to board the flight, in this case only saturated taxes will be refunded by the airlines. Hence, we request you to provide us the clear stamped document with the applicable refund amount mentioned by them, so that we can escalate the case to the concern team.

It is not the case of - (Not boarding the flight.) it is a case of cancelled ticket. You please contact airindia office and reply.
I contacted airindia airlines office they said the ticket get cancelled as per their records.
How come you cite that i have failed to board the flight.
You resolve the issue and refund the amount of cancelled ticket to me

Sir i have paid 132000+81644=rs213644 for which i have received a bill of rs 199415 the balance amount was suppose to be refunded as cash back which i have not received till date. Please arrange the cash back or i will feel cheated by make my trip. My booking id - in708bs4363592. Subject crn[protected].ac no cust 14521. Name mr rajesh khemka ph - [protected]. Trip adivisor suchi ajitsaria. Please respond as early as possible

I had booked a hotel through make my trip on25/09/2017. It was cancelled on the same
Day ie 29/09/2017. The amount of rs 10609 was for make my tripboking id. Nh[protected] as paid through my debit card [protected] of boi east of kailash new delhi. Of my sf account [protected].. The amount has not been received by boi nor credit in my account. Kindly look into the matter and provide me the credit of rs.

Dear sir/madam,

Ref: nl[protected]

I thank make my trip for organising our tour to eastern europe from 10th to 17th 2017 in a nice way. I congratulate them for their efforts in making the tour a success. I must also thank mr ronnie palia our tour manager who is well versed with these areas and knows every nook and corner. He is a knowledgeable person who knows how to handle the diverse group. Thanks mr ronnie. However, i would like to bring to your notice some serious points...
1.in budapest, prague and vienna we had full day for sight seeing but all visits were limited up to lunch time and there after we were left in the city for shopping. We were not given sufficient time at castles, museums important places. Instead of leaving us for shopping we could have provided more time for seeing these places, if anyone was interested in shopping they would have gone. We felt deprived of good time at these important places.
2. The night cruise at prague was total waste of time and money.
3. Most of the places we paid entry fees and i don't understand why separate entry fees was collected from tour manager for cruise at prague and seegrotte. Entry fees for cruise at prague was €10/- where as €33/- was collected. Similarly at seegrotte caves, hinterbruhl, entry fees was €11/- whereas €33/- were collected, ie from each person €45/- extra euros were collected. This becomes clear exploitation of the trusted tourists. This is clear cut illegal way of making money. The world leaders like makemytrip shouldn't have taken such a cheap way of making money. Me and my wife together have paid €90/- extra. I had already requested in my feed back mail dated 29/09/17 but there’s no response. I request you to refund me this amount else i will be forced to take legal action.

I would like to bring one more point for your information, my visa changes ₹12600/- were not collected and when it was requested to pay, i in a gentleman way paid the said amount. If i wanted, i would have kept payment pending until this excess money was not refunded.

I hope these grievances will be corrected for the next groups.
Further i request you to refund €90/- which was collected illegally in excess of the official entry fees.

Thanking you,

Manoj charantimath
Mobile:[protected]

Sent from my iphone

Dear team, my booking id nf[protected]. As per airports economic regulatory authority (Aera) has decided to refund the excess udf (User development fee). I have received the amount from indigo but from air india still its pending. Hence requesting you to refund it asap. I have already spoken to air india they will refund once makemytrip will put the refund request. Kindly do it on urgent basis.
Also requesting you to provide direct no. Through which i can speak to your executive directly as to contact you is a very complicated process.
Please contact me for any other information on my no. Asap.
Regards,
Anu verma
[protected]

Respective authorities

Sub : refund against make my trip id no. Nl[protected]

Sir

We booked this package on online site www.makemytrip.com paying the advance amount on 26/8/2017

Few days of booking we found that the prices charged by them is witout ticket and extremely high in market in the meantime mmt rep contacted us and asked us to book ticket and visa we requested them to provide us the clarification on cost or refund our advance amount but totally ignoring our request they just stick on to get more money from us under these conditions and doubt we requested them many times for refund but they shown us their cancellation policy and only asked to take visa and ticket and pay them more money and in these circumstances now they cancelled the package and refusing to refund us the money.

After going various complaint against this company on internet by various user who booked online package they got trouble from make my trip as its their regular practice to get firstly advance amount for this package as with their offers anyone can be victim like us and later they know they are not going to refund and tried to get more money so customer cannt do any thing like happened to us

There are several victims and consumer complaints against mmt like this so i request to please resolve our issue and our refund must be released immediately if this letter reached to mmt they must understand the value of customer and their concerns and they cant keep our money without giving us any service and for that they have taken money from us and we have right to ask our refund any time.

Vinay kumar gupta

Dated : 8/10/2017

Consumer complaints
Against make my trip (Mmt)
To
Respective authorities
Sub : refund against make my trip id no. Nl[protected]

Sir
We booked this package on online site www.makemytrip.com paying the advance amount on 26/8/2017
Few days of booking we found that the prices charged by them is witout ticket and extremely high in market in the meantime mmt rep contacted us and asked us to book ticket and visa we requested them to provide us the clarification on cost or refund our advance amount but totally ignoring our request they just stick on to get more money from us under these conditions and doubt we requested them many times for refund but they shown us their cancellation policy and only asked to take visa and ticket and pay them more money and in these circumstances now they cancelled the package and refusing to refund us the money.
After going various complaint against this company on internet by various user who booked online package they got trouble from make my trip as its their regular practice to get firstly advance amount for this package as with their offers anyone can be victim like us and later they know they are not going to refund and tried to get more money so customer cannt do any thing like happened to us
There are several victims and consumer complaints against mmt like this so i request to please resolve our issue and our refund must be released immediately if this letter reached to mmt they must understand the value of customer and their concerns and they cant keep our money without giving us any service and for that they have taken money from us and we have right to ask our refund any time.

Vinay kumar gupta

Hi,
I am writing this mail as highly unsatisfied customer with a horrible customer service experiance with make my trip from last 10 months.

I have made a very first transaction with mmt last year when i booked a trip to andaman for december 2016. While i was at airport to board the flight for my trip on december 7th i got a call from mmt mr. Ravi ranajan ([protected]@makemytrip.com) that the trip got cancelled due to...

On cancelling my booking nh[protected] in which i made payment of rs 7807 from my sbi account, i was refunded only rs 6648. On bad experience during hotel stay against my booking nh[protected], i was confirmed i will get a refund of rs 1860. But i got only rs 1200 in my sbi account. I can even attach my bank account statement in my mail. But makemytrip has not provided any email id for handling complaints.
Even though i mentioned in my phones that i dont want refund in wallet, it seems they are planning to send remaining amount in wallet. I dont want my money in wallet as it expires very soon and i am not a frequent traveller. I want my refund

Regards,
Aditi mittal

Reg-hotel booking nh[protected] for rama heritage check-in 07-oct-2017 for 1 nights 1 rooms (Royal suite)

I was consistently trying to contact make my trip help line numbers but cant able to contact the customer support executive

I want to postpone my above booking,, can any one help me urgently???

Regards
Prafull gadge
M-[protected]

[protected]@rediffmail.com

I had booked a cab from faridabad to dehradun for the 30th sept 2017 and the pick up was at 4 am. The money was deducted and the confirmation mail i received from makemy trip. At 2:30am they sent a message saying that the booking was cancelled. It was very difficult to get another cab and their executive committed that they would pay for the charges and i would have to send the bill.
Today i get a email stating that the issue is resolved and no refund has been processed. It is blatant cheating and it was a nightmare for me to book a taxi on the 30th. I was travelling with my aged mother who is77 years and we had to go to dehradun due to an emergency.

The team is highly unprofessional and unethical.

This is regarding the mmt fraud. When I am trying to use my mmt wallet money just took book a cab then they are saying that only 10% wallet amount I can redeem.

+ the charges I am seeing after that it's almost double as compared to ola cabs, uber cabs

Here is the screenshot for the same
This is really shocking that they are charging double amount for the same place cab booking.

Hi team,

I have booked air tickets with make my trip on june 21 from chennai to johannesburg. My husband and son traveled to india as my mother-in-law passed away. Due to lack of documentation they stopped in mumbai. So from then on make my trip started the refund initiation by mentioning 45-60 days. Its been more than 3.5 months. From last 2 weeks no one is responding to my emails. After posting in social websites and emails to them they started the initiation whereas i have not received the amount till now. I'm unable to contact from my mobile number (+[protected]. I have booked the tickets in emi option with hdfc bank. I have payed the interest as well as late fee for the amount.

Its really frustrating as i'm unable to contact them and they are not responding to any of the emails, messenger or in the reviews. I have escalated the case (Nn[protected] to them but no response.

Kindly look into the issue and they should be penalized for bluffing the customers like this. They are making a lot of money like this.

Thanks
Haritha
Haritha. [protected]@gmail.com

Sir
I booked hotels through make my trip from 17-8-17 to 18-8-17, 18-8-17 to 19-8-17 hotel radisan city jaipur and 19-8-17 to 20-8-17 maple leaf jaipur.
In their booking confirmation it was written that the vouchers will be issued by hotels but hotels refused to issue vouchers saying it will be issued by make my trip.
I lodged complaint to make my trip on 16-09-17 and they gave me a ref id[protected] and assure me to resolve the issue, but inspite of number of e-mails they are not giving me vouchers.
My office is not passing the bill without hotel vouchers
Please help me
Mahesh chandra
[protected]
[protected]@yahoo.co.in

I have tried to book a train ticket from barddhaman to new jalpaiguri on 1st october 2017. But due to connection error that could not be booked. A transaction has been done for the same from my debit card. Reference number for the same is 885372. But the refund for the same has yet not being credited to my account. Please do the needful asap. I have tried several times to contact on toll-free number but there is no way to get in touch with them via toll free number for a failed booking refund request.

Sir i booked online in make my trip for two ac rooms in ark (Inn) residency, kumbakonam, on 26th september 2017 at 6.47pm. I paid the money at the same time as i booked. I paid an total amount of rs.3864 online. When i reached there the hotel manager had an receipt from make my trip stating that i have booked for only one room. I need an refund for the room that i have not used.

Booking id: nl[protected]
I booked a himachal package 2n shimla+3n manali on 29 september, 2017 from 02 october to 06 october, 2017. But due to sudden demise of my uncle i contacted make my trip team to postpone my trip to some other date. And i also wished to know about the refund policy. They told they will get back to me within 24-48 hours. But its been 03 days no response i have got. I booked the package amounting 61, 673. I have been calling make my trip helpline no. Every now and then, they tell they are forwarding my case to concerned authorities, but no response is being given. My make my trip experience is very frustrating. Please help me resolve the issue.

I booked a hot air balloon ride with makemytrip with my booking id nl[protected]... Amount 28000
It was a two night jaipur balloon safari special for 22-24 september.
First of all when i booked it august the automated mail said i will get my tickets and vouchers three days in advance.
But i did not recieve any ticket or voucher till 21 of september.
I had to finally write to them on 21 and then call several calls to get my tickets and vouchers by 21st evening.
Even that took too many attempts on their part and they earlier sent somebody else's voucher. Which shows how careless they are about someone's privacy.
Finally the balloon ride could not take place for two days consecutively and i had to return without the ride.

I had to call them again and when i did they said i will recieve message in 2-3 days and refund shall be processed in 5 days or so.
It has been over 10 days... I have recieved no call or message from them.
No follow up...
I have wrote them twice about this on their "customer care" (As if they care)
Whose autoreply said that they will reply in 24 hours.
It has been over 5 days and i haven't recieved any reply.
Its a fraud company who just eats customers money and digests it without a burp.
Dont book anything with them... I[censored] want a peaceful holiday...
I can be reached at
Pyiush
[protected]

This complaint is regarding my experience with international travel desk person named mudit. I am not happy with the answers provided to me. Below are my queries asked to international travel desk regarding my trip to bali on 7th oct, 2017. Booking id - nl[protected].

1. I see everyday news about bali with the volcano about to erupt and recently declared state of emergency. They were saying that volcanic ash and smoke are released when erupted and it might impact people nearby and flights will be disrupted if eruption happens. There are few mountains which started erupting in bali.
2. Airlines like singapore airlines are going with travel advice and rescheduling the trip or cancelling because of the volcanic activity in bali. Australia country is giving for travel advice to the travelers going to bali from last few days.
3. Checked with my airlines-airasia today and they informed me about two options:
A. Rescheduling the trip to the future date without any charges.
B. Cancelling the trip and the complete amount will be put into a wallet where we have to book airasia airlines within 90 days.

The above options were not given last week but they have given this week. This clearly says things have changed from normal to the next level.

4. Mr mudit was recommending/suggesting/advising me to travel bali saying that situation is normal but every day we see the news about volcano eruptions are not exactly predictable and the impact in distance (In km) will not be exactly estimated. My question to mudit was, can you assure me in email by providing 3 on ground contact numbers whom i can reach if something worst situation happened while i was in bali and take my remaining expenses after my trip end date 11th oct, 2017. This expenses includes my flight fare and my hotel expenses etc. I did not get proper answer from him.

5. Mudit was bringing reschedule of travel date but with the current situation in bali no one can predict when all things become normal. With this unpredictable situation how i can go ahead and give him the reschedule date. If the situation is not normal to that new reschedule date, i asked can we reschedule it again and received no response from him and said need to check with management.

With all the above 5 points why can't makemytrip management understand the customer request and cancel the trip and accommodate a travel voucher/refund amount for the amount i paid for bali trip. This cancellation request is not raised for my personal reasons and is due to natural calamity. I hope makemytrip will understand my issue and will do changes to the cancellation policy and issue me the refund amount/travel voucher so that i can go ahead and have trip to another country instead of waiting with unpredictable situations in bali.

Note: requesting you to respond at the earliest as my travel date is on 7th oct, 2017.

Reference id:[protected]

I booked air pegasus flight from madurai to bangalore on 26th jul 2016 for travel date 30 aug 2016 through makemytrip.com. My booking id is nf[protected]. Later i received a communication from air pegasus by saying due to operational issues air pegasus is cancelling the flight and the paid amount will be refunded to the card. I kept following with makemytrip.com so many times they asked me to check with air pegasus customer care directly. When i checked with air pegasus team i was informed that refund was processed to makemytrip. When i told the same to makemytrip team, i got an email by saying despite makemytrip tried with air pegasus legally they did not get any response from them.

Please advise how to recover this?

Thanks in advance