MakeMyTrip India Complaints & Reviews

-

To makemytrip,

Dear sir/madam,

As per the trailing mail spice jet has refunded the amount for the cancelled flight sg3710 on 7 th september 2017 from hyderabad to vijayawada to make my trip pvt ltd..

Request you to kindly refund the amount back as the flight was cancelled on that day.

Thanks

Nandita bhuta

— forwarded message —
From: "spicejet customer relations"
Date: 14 sep 2017 7:37 am
Subject: re: fwd: hi nandita bhuta, review your spicejet journey and share your experience with us!
To: "[protected]@gmail.com"
Cc:

Dear ma'am,

Pnr:-t713ns

Greetings from spicejet.

This is with the reference to your trailing email.

Please be informed that as per our records we have refunded the amount 3, 686 inr dated 14th september, 2017. We request you to kindly get in touch with the concerned travel agency i. E makemytrip india pvt. Ltd to claim the refund.

Should you require further assistance/clarification please do not hesitate to contact us.

Thanks & regards,
Niharika singh,
Senior executive - customer experience, spicejet ltd
319 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail : [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
Download the official spicejet app at google play store and app store

Firsty i booked a package from make my trip.
Then after some time i book a flight for 1person for the same timings but when the flight got booked i got mail about my flight timings which is totally different what i booked.
I book a flight which was about 11am delhi - goa but i got about 3pm and return flight that is from goa - delhi on 27/9/17 timings was 6:20 pm but i got the flight with timings 12:45am.
They don't have a simple no. To contact them.
They have toll free no. Be its next to impossible to talk to them.

Hiii
This is karthik i have done a round trip booking for my wife today around 3:30 pm the amount has been credited from my account and i have contacted my bank regarding the same they have confirmed that the transaction was successful but i didn't get any confirmation of the booking from your side it is a round trip from bangalore to visakhapatnam on[protected] and[protected].

I had booked a bus ticket from mumbai to shirdi with the bus operator ‘dolphin travels redbus exclusive’, after booking bus ticket i called dolphin customer care on 29th aug 2017 (Makemytrip bus id: nu[protected]), they confirmed that my bus ticket is confirmed and it is a sleeper bus.

On the journey date when i called them they said that bus will reach at the pickup point on scheduled time so we went there and waited, once scheduled time pass i called again, they said that bus will reach within 15 minutes so again we waited and when bus did not come so we called them again, they said same thing again…it happed many time until 12:00pm (Midnight) after that they stopped picking my call, after long time they picked my call and said that your bus is cancelled and we have already informed to the makemytrip, now you need to talk to them only.

Somehow we had booked new bus ticket and went to shirdi and when i came back i have registered my complaint –‘[protected]’ with makemytrip on the 3rd sep 2017 and waited as instructed by the makemytrip customer care.

I called again and they have given me a new complaint number ‘[protected]’ again i have waited and called but did not get any resolution till yet.

I do not understand why i am not getting my money back; i am just asking to return my money, what is wrong in it.

Attached is my new bus ticket detail.

Could you help on this please?

Thank you!
Rajendra

My booking id nu[protected], nu[protected] and complaint number[protected].
When communicated to make my trip that the above refereed booking bus operator canceled the trip from his end and asked for refund the customer representative of bus operator mentioned we should contact make my trip and make my trip since past 3 days mentioning it will resolve in 24 hours but till date no refund or communication. They been cheating customers and action need to be initiated.

Regards

Vidyanand

I am still waiting for my udf return for jet airways flight from delhi to chennai. I have aleady talked to jet airways and they are saying that they have already returned to mmt. I have already called you people twice but no action has been taken from your side.

Why you people are so hesitant to return it to people who have paid it? If you need money, then ask people to donate you rather than doing such sort of customer service.

Booking id: nf[protected]

This is the first and last time i am bothering you people as i will stop using makemytrip going forward because of your pathetic services.

I have booked tickets for my colleague on 24 july and since the second name was changed, airlines advised me cancellation ticket and asked me to make fresh bookings and since then i have not received the refund of the same. I have airlines twice they mentioned to get in touch with make my trip.
I have made second booking with one spelling wrong and called immediately to customers support of airline and they confirmed that changes have been done. Later there is no email or message for corrections done, at times travel stopped my colleague for saying name is not matching and took inr 3000 and let her travel, she got to pay for some once mistakes just because there was no other option to travel. Cancellation pnr-w8f5uy, travellled pnr-uc4cmm

I have booked one thailand package through make my trip in may end & at the time of booking make my trip has confirmed me that will get 15k cash back if i booked through my hdfc back credit card & same they have confirmed in writing also but still cash back has not received & every time they are giving a new excuse & not responding now

Nl[protected] - booking id

Surprisingly make my trip do not have any telephone number for customer. Just few minutes after booking i realised that the flight will stay over 24 hrs in lucknow where as i wanted a direct fight from new delhi to patna. When asking for support to amend the flight the message is coming that the complaint will be attended in 72 hrs. The change of flight is showing that there will be no refunds or adjustments.
Within few minutes of booking the whole money will go waste?
Kindly provide any telephonic support to explain and get amendment of flight. The journey date is 15th sept.

Sir/madam meine 7 july ki ticket booking ki thi 4pm sham ki make my trip aap se... Koi technical problem k karan (E-ticket) meri 7 july morning 8am ki ban kar aagi.. Then meine makemytrip customer care and indo-canadian ko call karke timing change karne ko bolna but dono customer care walo ne timing change nahi kiya aur muje bola ki apko new booking karni padegi meine kaha fer cash refund ho jayega and makemytrip wale customer care wale ne keha apka 100% refund apke bank account mei aa jayega 1 week k andar... But cancel ticket ka refund abhi tak mera refund 264 rupee mile hai ticket 2026 rupee ki thi baaki ka abhi tak nahi mila... Muje pending cash provide refund kiya jaye

Manveer singh
Mobile [protected]
Makemytrip bus id no - nu[protected]

Nh[protected]/5303
I had stayed in above property on 25 aug. Day i reached i fell in gutter which had loose tiles (Kadappa) close to swimming pool. Manager mr omkar was not present for assistance. I have complained to makemytrip but no one is refunding my money. I have severe ligament tear and bone chipped of the right foot leaving me on 3 week bed rest.

Hi i booked a honeymoon package for my brother through kiran mehra and we updated the standard room to delux room but when we reached on the hotel there is only standard room provide because kiran mehra not update room information on the hotel. I regularly complaint approx 1 month regarding this problem to miss kiran mehra and her seniors but did not listing anybody and not resolve this complaint.

My booking id is nl[protected]

We booked the ticket on 08th september 2017- baghyalakshmi travels, boarding point as guduvaancheri 11. Pm

When we called the contact number received from makemytrip, they said driver will contact you once they reach the destination.
But we didn't receive any call from driver and the people from baghyalakshmi travel office also didn't pick our call.

Finally we contacted coimbatore office persons and got the information that bus already left that boarding point before 1 hour. The driver's approach on us was bad and they not even cared about us.

We two girls had been waiting for than 3 hours and one was suffering from high typhoid.

Then we got a government bus at 2.

This was highly disappointed and we need refund of our tickets.

Pnr number - blt1347143

It is very disappointing that despite of confirmation mail from make my trip and regular follow up the refund has yet not been given to me.
This has really shattered the confidence on make my trip and i am forced to take legal action as there is no response and payment.
During the telecom with your representative last week it was promised that refund will be issued in 24 hours (You may refer telephone recording) however till date i have not received the payment.
Regards
Shaikh

Booked hotel makemytrip.com. After payment it didn't redirect to makemytrip site.
No hotel confirmation received. Site says wait 3-4 hrs and then call.
No success.
So called customer care couldn't connect without makemytrip booking id which is funny as none was generated.

Sent email no reply still after a week
Mmt ticket id. Reference id[protected] in same day 31 aug 2017. After 10 days still no revert to email nor calls connected to complaints team.

Sent a same email to ccavenue ticket id 121969 the site that manages payments but same fate no reverts.

I have booked a hotel at coorg and makemytrip booking id - nh[protected]. After a week received email from makemytrip executive saying that the hotel has some operational issues and they are suggesting some options. They gave me an option which i didn't like. I wrote back to then asking to provide any other option. Later the next day executive called me up and said he will shortly send in the option. He didn't return back. I tried approaching their customer care and they said that some other team is handling this case. They connected me to that team and the lady who answered said that this issue is being handled by vishal (Rep who is handling it). She said it will be resolved in a day. I didn't receive any communication later on. I am unable to cancel it by their app and support. I want to cancel the booking and get full refund. It is so much of mental pressure to me to look into such a mess when we are planning for a happy holiday. I want my money back.

I booked with makemytrip with booking id nh[protected] for a 3 day stay at ooty paying inr 5544.00 on 6th instant. I received a successful booking confirmation mail and sms.

But today morning i. E 7th instant, i receive a call from the hotel staff stating that my booking is not confirmed from their end and to contact makemytrip on refund issues.

Since then i have been calling makemytrip for customer support and also mailed them, but in vain.

Actually i had booked two air tickets booked from mangalore to bombay, bombay to cochin, thereafter i came to know that is long rout, so immediately i cancelled it and booked mangalore to bangalore and bangalore to cochin. But i have refunded very small amount and it caused heavy loss of rupees 26000. U being india's no.1traveling agency must guide the passengers showing near rout, when searching for rout, but i can't cheat the poor passengers. Within 24 hours i had got cancelled the tickets and next day booked new one. Still u cheating ur reputed passenger refunded a very small amount. So i sustained heavy loss. I being judicial magistrate is accountable for every pai. Thus request i to reconsider the cancellation policy and refund me full amount. Or else i being judicial magistrate have to initiate legal action against u.
Kindly reconsider. Thanking you.

Dear geeta/ ceo deep kalra

We had made booking for switzerland. We also made payment of rs. 1, 30, 000 to mmt already.

Later due to incompetency and misguidance by visa team our visa got rejected.

Now we are re-applying for visa on 14 september, but now your team is pressuring us to make whole payment by 15 september.

We have raised all our concerns to melanie in customer delight team, but she has not helped us in any rightful manner. We have asked her to give us time till 22nd but she is not ready to listen anything. Her behaviour has been such with our concerns that i think whether she is a part of customer delight team or customer harassment team. On calling numerous times also, she does not receives calls. Moreover on asking to be connected to her boss she bluntly said that i am the overall boss here.

Such behavior and service is really disgusting. We are loyal customers of mmt and very shocked by such level of service now.

We belong to reputed power circle of lucknow and shocked to see such nexus of bad service and scam being created where my wife was tricked to make payment and is being harassed.

Please look into this matter urgently and do the needful. We are so aggrevated that now we are thinking to take up legal and necessary media and social media intervention also.

Looking for a favorable response.

Regards,
Inderpal singh
[protected]
[protected]
[protected]

I had booked flights through mmt for ahmedabad to delhi and delhi to kathmandu and back (Total of 4 flights that originated/landed in delhi). Upon enquiring about the udf refund the customer care officials have told me that they shall not refund the udf fees for me and my friends who had the same fights. The stated reason was that this refund is given only to those whose final destination is delhi.
My understanding is that udf is charged regardless of whether my final destination is delhi or not. Hence, i should be refunded the charge for all 4 flights.

Following are the details of the booking:

Booking id: nn[protected]

Trip details:
30 aug `17 ahmedabad to delhi
Indigo airlines
6e - 962

30 aug `17 delhi to kathmandu
Indigo airlines
6e - 31

5 sep `17 kathmandu to delhi
Indigo airlines
6e - 32

5 sep `17 delhi to ahmedabad
Indigo airlines
6e - 607

Thanks,
Gourav