MakeMyTrip India Complaints & Reviews

We booked a cab from mmt from 30 september to 01 october. Mmt provided the detail that it is 540 km from delhi to mussoorrie and vice versa. Cab driver arrived at the pickup point. I called the driver and he stated that he has arrived at the pickup location and was expecting my call. We left delhi at 8:00 am and were expected to reach mussoorrie by 5:00 pm but we reached at our destination at 11 in the night. Driver drove at the speed of 50-60 kmps. When one of my fellow passengers asked him to drive a bit fast he shouted at her asking her to leave the cab and reach mussoorie from some other conveyance. The next day at 4 in the evening, cab owner called and asked to reach delhi by 12:00 am anyhow or else they will drop us in the middle. We had booked cab for 1st october and returning was excepted somewhere in the morning of 2nd october. While returning driver drove at the speed of more than 100 kmph. When we reached home driver informed that the total distance travelled was 702 km which according to mmt was 540 km. I logged a complaint at mmt but nothing till now has happened. I want my full money back as i feel cheated

Sir मैन एक कार शिमला से चंडीगढ़ जाने के लिए 15 oct समय 8.15 am के लिए बुक की थी make my trip ने बुकिंग भी confirm कर दी थी पर 14 oct रात 10 बजे make my trip पर फोन किया तो उन्होंने कहा बुकिंग कैन्सल की गई इस तरह हमे बहुत परेशानी हुई ...अगले दिन मुझे कार भी नही मिल पाई और मेरे कारोबार में नुकसान हुआ...मैं कंपनी से अपने कीमती समय और रुपए की भरपाई चाहता हूं ।

धन्यवाद

Sir i can book train tickets secunderabad to sainagar shirdi 14thoct with payment from mobikwi account 1600 in that mentioned super 600 pay with mobikwi account but there is no money add to my mobikwi account please send refund money to my mobikwi account, i won't refunded money within the 24hours, you need to money fast will book tickets again tickets
Thanking you sir,

Dear sir/madam,
With due respect i wish to bring to your information that i have cancelled my tick of journey on dated 13th oct.2017 thought indio airlines to which i am still to get my refund money form your end.
Kindly lookinto the matter.
Booking date :9th oct.
Cancelled date 12th oct.
Numeric booking no:[protected]
Booking ref. No. Sirvhh.
Totel credit inr.7685.00

Thank you, kevipopi.

I would like to draw your kind attention to this matter me and my family went for vacation in jim corbett on the way we booked hotel monel's nest through mmt for two days and i booked a super deluxe room the hotel staff gives me a deluxe room because of this i wanted to cancel the booking but they had already taken two days of gst 4680 from me and denied to refund it.
The story is not end here.. After all this when we reached in our room.. The condition of the room was pathetic they were stinking like hell we are not able to stand there for a minute there are no locks on doors i have the pics also to show you..
Then i called mmt customer service to cancel my booking after that around 12 am three man from hotel came in my room and asked us to leave the hotel saying that they don't get money from mmt after all this happened to me mmt refund only one day booking amount but still rest of the amount had not refunded yet...

I booked my international flight ticket with makemytrip.com (Mmt) on 20th august 2017. Mmt was running an cashback offer with hsbc credit card at that time. As per the terms and condition it was written that i will receive my cashback in 21 days. Its been 54 days but i haven't received my cashback.in the past one month, i have called their customer care 3 times (Every time i am given a different excuse, i can provide the excuses if needed), filed the complaint on their site thereafter escalated the complaint to the next level (For which i get standard response "we will get back to you in 48 hours"). After wasting so much of my time and after getting frustrated, i even wrote a mail to their ceo mr. Rajesh magow on 8th october 2017 to which prithvi kumar from mmt responded. He asked me for the bank statement and assured to revert within 48 hours. I did send the bank statement for the required period on 9th october 2017. I have taken follow-up with their team post that but i haven't received any response from the mmt team. I have lost my faith in this organisation and hence i am filling this complaint with you. As a customer, i need your help in getting justice. I need my money back and also compensation for the mental harassment that i am undergoing from past 1 month.

Booking id:nn[protected]

Complaint num on mmt portal:[protected],[protected],[protected],[protected].

From dhio research and engineering pvt ltd we booked a bus ticket for mr. Sathyanarayan rao, mob # [protected]from hyderabad to kakinada in dhananjaya bus on 12 october 2017. The bus departure time from afzul gunj was 9.00pm. But @4.42 pm on 12th oct 2017 i recieved a call from [protected] and he requested me to come @11.00pm to afzul gunj to board the bus. I asked him "when it will reach kakinada?" he said "at 9.00am onwords"
Then i told him that i have meeting @[protected]@8.15am. Imeediately he disconnected the phone. Then i tried on the same number but no one recieved. Then @4.47 pm some one called me from [protected] and told me that they will cancell the ticket and full amount will be refunded. Then i agreed to cancel from dhananjaya travels end.
Then i got a ticket cancelled message wit refunding amount rs. 0
Immediately i visited dhannjaya travels afzul gung and called on [protected] for the clarification. Mr. Ibrahim owner of dhananjaya travels recieved the call and assured me that rs. 655.00 will be refunded in seven days. I have that conversation record for the proof. Please let me know the status of refund.

2 days back i booked a cab.
It went on final pay at 998/-
I felt ok with it but my about was deducted twice from my account.
And i did not receive any e-ticket.
And i'm my trip section it shows i have no booking done yet.

This annoys.
You don't even reply the mails on time. My complain is there as well.
I've to leave on monday n i've no confirmation.

I made a booking through make my trip on 22nd september for a flight delhi to adelaide. It was costing me 37500 including taxes, surcharge and convinience charge. And there was a code given which reduced this amount to 35000.
On the final payment page i was asked to pay this amount of 35000. When i confirmed the payment, my card was deducted with 37500.
How can they deduct 37500 when i am affecting to pay 35000??? I immidiately reported the issue. They assure me after verification, i would get the excessive amount back
After 21 days they have come up with the explanation that 35000 was the amount which included the benefit of 2500 which is credited in my wallet that i can use in tits and bits.
Please do not use marks my trip... Their services have seriously deteriorated. They are not even ready to accept their mistake.

I was booked ticket through mmt. (Makemytrip). Later i cancelled my ticket.
I spoke to customer executive person, he explained total deduction is rs.2000 for airline + 648 for mmt. Today i got refundable amount with deducted amount of rs.4448 which is more than 100%. Again i spoke to customer executive. She told rs.1200 for mmp (For deduction). What is the use of this portal. If i booked directly through airline portal, i could detected only 2000. But my bad luck i used mmt to book ticket. This is very very very very very very very very very very worst service.

Im very very upset for this # portal.

Am reaching out to you in complete desperation and frustration. Could you please help me connect with the right person at mmt. Have spend two days trying to work on this issue. My two bookings are not reflected on my account and am not able to cancel them. Makemytrip id: nr[protected] makemytrip id: nr[protected] some thing is wrong and as a customer it is feeling of against the wall. Kindly help. Regards, pradeep dutt. [protected]@yahoo.com [protected]

On 12 oct i was trying to book a flight from pune to jaipur and while the time of booking the flight which i was trying to book was not able to book and error message got displayed. I tried something about 10 times, the same error message was displayed and then i tried to book a flight whose fare was 10000 that i was able to book and i was asked to fill my details and whole process... When i contact customer care to adviser name rita mujumdar she told me to book directly from airlines.. Instead of helping me out she told just send me the screenshots on the mail that too was a feedback mail. I told then it would take 72 hours as per their policy then she told me that you have to wait. Now my point is who will be responsible if flight fair gets increased? Moreover will they let me book a ticket on same amount for i have to board a flight tomorrow...

Subject - booking id nh[protected], wrong recommendation.

We booked for a room using makemytrip website with above mentioned booking id. I specified in the website while making the booking that there are 2 adults age 30 and 37 and also there is a child of 6 years old.

Despite provided above information makemytrip website recommended us a twin bedroom in four points sheraton hotel, agra with no bed for my child to sleep on.
When we reached hotel, front office staff refused to give us a bed as they say we booked for twin room only and for child's bed we need to pay 1200 rupees.

This has caused lots of stress during our holiday to agra and we are very unhappy about this experience and in the end i had to fork out 800 rupees to pay hotel for spare bed to be provided in a twin room.

If we specify that there are 2 adults and 1 child (6yrs) then why make my trip is recommending us wrong room and causing us stress on our most awaited holiday.

With this complaint i expect to receive a refund of the spare bed that i paid for my child and an apology from makemytrip.

Manish
[protected]

I have planned a trip to thailand in february'18 and booked a room at patong mansion hotel for phuket days with booking id : nh[protected].

I have booked superior room. It was showing free breakfast among all the amenities while clicking the link for 'see all amenities' (Screenshot attached).
To make sure, i called up makemytrip support contact number and inquired about the room. As soon as he confirmed me regarding the breakfast, i have booked the room as he mentioned that if there breakfast is mentioned in the web-site, breakfast will be provided for sure. If there is any confusion regarding the conversation, call record verification can also be done from your end.

Once booking was made, confirmation receipt came via email but breakfast was not mentioned there. I have informed makemytrip about the issue via email for their assistance, they have acknowledged the mail promptly through a system generated mail. All these happened on 07-oct-2017.

On 09-oct-2017, i have received a mail from mmt saying that they have checked their log. No such record has been found. Therefore, provision of breakfast will not be there in the patong mansion hotel stay.

I had good faith on makemytrip for better service. Only because of this, i have booked flight ticket and bangkok hotel (Including breakfast) from them for the same trip and was ready to book the hotel of krabi also. But the way they are providing service after this incident, is really unexpected.

I had booked a hotel from mmt for 29th sep - 3rd oct. Sreelekha from mmt had promised that the hotel accomodates 3 adults and 1 child of 12 years old. After going to the hotel, they didnt allow us as mmt had booked a very small room. I had to pay a cash of 3540 /- to the hotel.

Post returning, sreelekha took my hdfc account and promised that this amount will be refunded in 5 working days time.

Today i check the amont of 2800/- is refunded to my american express card and they are saying 750 is in the mmt wallet. After this horrible experience with mmt, why would i use the mmt wallet again? I paid cash and i need my cash back in my account

Audacity of the nijin from mmt that he cant return the amojnt was shocking.

Hi i have booked a holiday package with booking i'd - nl[protected] and it was committed to me that a cashback of 10% of the total amount paid using sbi credit card will be credited to my account after my trip gets over.
But its been two months after my trip is completed but have not received the cashback and my representative from mmt is also not responding to my emails. Even the customer care is not resolving this issue and they have no update on where is it sucked. When mmt is not capable of processing the cash back why u r bringing these fake offers. At the time of booking mmt ppl talk so nicely and reply to all the mails and calls but after no one cares. I want to get it resolved asap.

Hi! I tried booking a flight ticket from bagdogra to bangalore on 11/10/2017 between 12 am to 12:30 am which didn't happen or failed. I didn't get any error or transaction failed number but a amount of rs. 7319.00 was deducted from ny account. I need this back as soon as possible because i am in an emergency. Please refund this as soon as possible.
Thank you.

Because of make my trip's poor date visibility i have lost rs. 8600/-
Couple of weeks back i have enquired about flights for the date 10.11.207. Since i haven't decided anything yet, i have closed the app. Today, on 10.10.2017 i was in a hurry to book flight ticket and opened the make my trip mobile application from hyderabad to bengaluru. The date i e as in day 10 was displayed in higher font than the month and the app has my previous search details erroneously i booked flight tickets for the date 10.11.2017 instead of 10.10.2017. When i realised the mistake done by then the payment was made and money got debited from my account. While i try repair the mistake the make my trip support desk says that refund is impossible. Since, i am in hurry i have rescheduled my travel to 10.10.2017 by paying rs. 11000 change extra. I seriously don't understand why there is a no win... Win scenario... It's the mobile application that 1. It captured my previous enquiry details, 2. The complete date is not in same font (Only the date is in bigger font to the month). 3. And collected rs. 8600 change as air fare penalty. How is it justified. I seriously need refund of rs. 8600/- or else i will go to the higher levels.

On 26th september 2017, i've made a hotel booking for rs2794 with a reference no: 178618. Money has been deducted but booking was not confirmed. Upon asking customer care they confirmed the payment and said booking is under pending, so a refund request has been initiated and money will be credited back in 7 working days. It's been more than 10 days and i haven't even gotten a confirmation or anything.
I have complained regarding twice in the app (Which is great only way to initiate refund) but haven't heard back. There is no direct point of contact for these issues in customer care and upon contacting a member of the company through number found on internet i was rudely hang up on my face.

I am a frequent flyer and i book only through make my trip. I rarely go for offers but this is the first time i entered a coupon code and got 1200/- cashback into my wallet. When i tried to book my next flight with that amount, its says only 45-50/- will added through wallet.

Its really disgusting, better not to give offers and waste our time.

Also, last week when i tried to book a flight cost was around 9000.. With 1000 off, but yesterday same flight at 7000 and no offer. It's all the same. Then why offers are being put to cheat people.

I request you to put either genuine offers or no offers at all.