MakeMyTrip India Complaints & Reviews

I have cancelled my bookings of hotel on 24 sept 2017 and asked for refund in my new bank account as my account used during booking was closed on 10 aug 2017. Both the account are in same name and same branch. I have submitted each and every documents they asked to submit bank statement of both the accounts and a loa. I am calling customer care every day but still didn't get my refund after 25 days of cancellation. My refund amount is nearly rs 32, 000. Every day they say our team is working on it but no progress has been seen.
My booking i'd are
Nh[protected] and nh[protected].
Very much worried for my money.

Hi
I was trying to book a flight ticket from bangalore to mangalore on 24th for indigo flight. The amount has deducted from my account but the payment failed. I had did the booking by login as guest through facebook but nothing has been added to my wallet please look into the issue

Respective authorities

Sub : refund against make my trip id no. Nl[protected]

Sir

We booked this package on online site www.makemytrip.com paying the advance amount on 26/8/2017

Few days of booking we found that the prices charged by them is witout ticket and extremely high in market in the meantime mmt rep contacted us and asked us to book ticket and visa we requested them to provide us the clarification on cost or refund our advance amount but totally ignoring our request they just stick on to get more money from us under these conditions and doubt we requested them many times for refund but they shown us their cancellation policy and only asked to take visa and ticket and pay them more money and in these circumstances now they cancelled the package and refusing to refund us the money.

After going various complaint against this company on internet by various user who booked online package they got trouble from make my trip as its their regular practice to get firstly advance amount for this package as with their offers anyone can be victim like us and later they know they are not going to refund and tried to get more money so customer cannt do any thing like happened to us

There are several victims and consumer complaints against mmt like this so i request to please resolve our issue and our refund must be released immediately if this letter reached to mmt they must understand the value of customer and their concerns and they cant keep our money without giving us any service and for that they have taken money from us and we have right to ask our refund any time.

Vinay kumar gupta

On 19.10.17 i have done online bus booking for pune to kolhapur for the date 20.10.17. Total no. Of tickets are 3 for total rs. 1733 but i want to cancel the tickets but employee of make my trip told us it can not refundable because of their policy.
My booking id is nu[protected]
Bus operator - sana travels anand-sana

I don't know what to do now.

Regards
Dhiraj dighe

I've made a two way flight booking with makemytrip for my wife and kid from blr to del for 29th sep to 3rd oct with booking id nf[protected]. Tried amending the travel dates as we had some changes to travel plan but their website did not allow us to change travel dates (Amended travel dates for my parents with same itenary) due to some technical issue at their end and ended up calling the toll free number but the ivr menu did not have any option to speak to the customer care executives.

Atlast i was able to reach them through facebook and mmt's executive asked me to cancel and re-book the tickets. He also promised me that i'll receive a net refund amount of rs.5197 after deducting the airline cancellation fee.

But i've received only rs.3097 and i contacted them through facebook to get a standard mmt response of "we regret however there will not be any further refund on the same.".

I have made a copy of entire chat transcripts with makemytrip. Now i'm planning to take this legally. Any suggestions please let me know.

Sir my name sachin kumar
Mene make my trip se online 2 ticket dt 10/11/2014, id no nf[protected] book kiya tha jo meri flight 01/12/2014 ko sachin kumar, rinki rani, delhi to kullu ki thi.
Airport pahuchne ke bad hame bording pass diya gya or hame flight me bitha diya lekin tacnikal problam ke chalte flight ko cancel kar diya gya or hame cancellation receipt bhi di gyai. Jisme hame kaha gya ki apka refund 7 days me aa jaye ga lekin mera refund ab tak nahi aya h
Lekin problem ye h ki air india ne flight ko thik dikha diya h jo bording pass ke milne se hua jabki flight cancel ho gyi thi.
Mere pass cancellation receipt bhi hai jo me apko send ker raha hu or chahta hu ki meri problem ka solution nikala jae pls..

Dear sir.
I had taken online ticket from rajkot to dwarika, on dated-20/10/17,
My pnr no is[protected], bus time was 4:55 am, i have wait at rajkot central bus stand from 4:30 to 6:10am, but bus didn't came, and no body have any information whether bus will come or not, than i thought for cancel my ticket, but i got massages time is over so you can't cancel, please suggest me what should i do

I have booked a domestic flight ticket on sep 18th and i have completed my trip as well but still i dint received the in-voice for this trip. I have been following up with the mmt customer care since sep 22nd but getting the same response as wait for 24/48hrs and i have raised a complaint on mmt website and escalated to level 4 but still no luck. I don't know what is the meaning of escalation level in mmt. Are the people really work or simply passing the time. I have asked the customer care executive to transfer the call to his supervisor or manager but they said yes and kept my call hold for 20 mins. Really i am fed up with this service. I have to submit the bills to my company to claim the trip expenditure of 65000. Will mmt pay me this amount as because of these mmt useless work i am unable to claim the trip expenses. I want to raise a sever complaint about this useless service and commitment less guys.

Booking id nf[protected]
Name - vikram
Mobile - [protected]

Malaysia part was reasonably managed. The singapore part was badly managed.
- we were stranded (Just dropped) in bus stop in singapore. (Came in bus from malaysia - part of package)
- no one to pick up and drop at hotel. Bus driver was arrogant and mentioned he is just supposed to drop here.
- we were 8 o[censored]s and an infant. Few other families were stranded not knowing what to do. It was raining.
- we managed to get hold of mmt spoc in singapore after multiple phone calls.
- rohan - the spoc was very arrogant. He told us that "how am i supposed to when you are landing here. Wait there and i will send a bus to pick up and drop us at hotel in an hour"
- he was our co-ordinator for next 3 days and was a very painful experience
- never take mmt... They just give you promise but very poorly managed
- we had to get ready everyday morning and wait if someone will come and pick us up. Had to call rohan daily for few times before things are arranged.
- he had guts to say - "complaint if you want to"..

I have booked a room. And pay the bill online at a time.. Msgs not receive of booking a room.. But money is deducted from account.. After this helpline no. Is not respond and also customer care no. Bed experience form this site and i will never booking on this site again.. I also try to contact to customer care but not got respond.. I also call a helpline no. But it doesn't solve my problem... Loss of my money...

1. I had booked a complete holiday package with makemytrip company. The package as advertised by the company included (For 4 people)
(I) return air fare
(Ii) hotel accomodation
(Iii) visa fees and charges
(Iv) activities at destination.

2. The cancellation policy clearly mentioned that in case cancellation of package is done before departure at least 50% of paid amount would not be refunded.

3. I made advance payments to the makemytrip holiday company. However, i was informed that there was some issue with my visa (For 01 pax only. 03 visa were ok) and therefore i could not travel. I did not cancel the trip as i would end up loosing close to 100, 000 rupees due to the cancellation policy of the company.

4. The company on its part did not offer to cancel the trip and just informed me that there was a problem with my visa. Since, there was no further disposition given to me by the company, i told the company that i would try to get my visa issue resolved myself as i did not want to lose 100000 rupees that they would charge me to cancel the trip. On the date of the trip only 03 passengers carried out the trip as planned and i could not accompany them.

5. Thereafter i had to run from pillar to post and spend close to 10000 rupees extra for various fees and courier charges and get my visa. I got the visa only on trhe last day of the planned trip was over. Therefore i extended the trip by 03 more days so that i could travel on my own.

6. As far as the makemytrip company is concerned it provided full service and everything that it had promised for 03 passengers only and for the fourth passanger (Me) it only provided return ticket (That too after i paid rescheduling charges.

7. The company was unable to provide visa therefore it should have cancelled the entire trip on its own and offered a 100% refund but it continued to remain silent as it knew that if i cancelled the trip the company would earn 100000 rupees as cancellation fees.

8. Also very important. If the company advertises that hotel, airfare and visa is included in the holiday package then any one of these services not being given by the company should be the responsibility of the company and not the consumer. (One cannot travel without air fare, or stay without hotel, therefore, similarly one cannot use airline or hotel if one does not get visa. So not getting visa by the company is akin to not getting an air ticket to travel.)

9. My complaint is that the company refund the entire charges for 01 passenger except the return airfare charges as 01 passenger could not use any services as offered in the package. There was no fault of the consumer. The consumer did not cancel the trip as it would entail a loss of at least 100000 rupees when he was informed about the visa being denied.

We booked a cab from mmt from 30 september to 01 october. Mmt provided the detail that it is 540 km from delhi to mussoorrie and vice versa. Cab driver arrived at the pickup point. I called the driver and he stated that he has arrived at the pickup location and was expecting my call. We left delhi at 8:00 am and were expected to reach mussoorrie by 5:00 pm but we reached at our destination at 11 in the night. Driver drove at the speed of 50-60 kmps. When one of my fellow passengers asked him to drive a bit fast he shouted at her asking her to leave the cab and reach mussoorie from some other conveyance. The next day at 4 in the evening, cab owner called and asked to reach delhi by 12:00 am anyhow or else they will drop us in the middle. We had booked cab for 1st october and returning was excepted somewhere in the morning of 2nd october. While returning driver drove at the speed of more than 100 kmph. When we reached home driver informed that the total distance travelled was 702 km which according to mmt was 540 km. I logged a complaint at mmt but nothing till now has happened. I want my full money back as i feel cheated

Sir मैन एक कार शिमला से चंडीगढ़ जाने के लिए 15 oct समय 8.15 am के लिए बुक की थी make my trip ने बुकिंग भी confirm कर दी थी पर 14 oct रात 10 बजे make my trip पर फोन किया तो उन्होंने कहा बुकिंग कैन्सल की गई इस तरह हमे बहुत परेशानी हुई ...अगले दिन मुझे कार भी नही मिल पाई और मेरे कारोबार में नुकसान हुआ...मैं कंपनी से अपने कीमती समय और रुपए की भरपाई चाहता हूं ।

धन्यवाद

Sir i can book train tickets secunderabad to sainagar shirdi 14thoct with payment from mobikwi account 1600 in that mentioned super 600 pay with mobikwi account but there is no money add to my mobikwi account please send refund money to my mobikwi account, i won't refunded money within the 24hours, you need to money fast will book tickets again tickets
Thanking you sir,

Dear sir/madam,
With due respect i wish to bring to your information that i have cancelled my tick of journey on dated 13th oct.2017 thought indio airlines to which i am still to get my refund money form your end.
Kindly lookinto the matter.
Booking date :9th oct.
Cancelled date 12th oct.
Numeric booking no:[protected]
Booking ref. No. Sirvhh.
Totel credit inr.7685.00

Thank you, kevipopi.

I would like to draw your kind attention to this matter me and my family went for vacation in jim corbett on the way we booked hotel monel's nest through mmt for two days and i booked a super deluxe room the hotel staff gives me a deluxe room because of this i wanted to cancel the booking but they had already taken two days of gst 4680 from me and denied to refund it.
The story is not end here.. After all this when we reached in our room.. The condition of the room was pathetic they were stinking like hell we are not able to stand there for a minute there are no locks on doors i have the pics also to show you..
Then i called mmt customer service to cancel my booking after that around 12 am three man from hotel came in my room and asked us to leave the hotel saying that they don't get money from mmt after all this happened to me mmt refund only one day booking amount but still rest of the amount had not refunded yet...

I booked my international flight ticket with makemytrip.com (Mmt) on 20th august 2017. Mmt was running an cashback offer with hsbc credit card at that time. As per the terms and condition it was written that i will receive my cashback in 21 days. Its been 54 days but i haven't received my cashback.in the past one month, i have called their customer care 3 times (Every time i am given a different excuse, i can provide the excuses if needed), filed the complaint on their site thereafter escalated the complaint to the next level (For which i get standard response "we will get back to you in 48 hours"). After wasting so much of my time and after getting frustrated, i even wrote a mail to their ceo mr. Rajesh magow on 8th october 2017 to which prithvi kumar from mmt responded. He asked me for the bank statement and assured to revert within 48 hours. I did send the bank statement for the required period on 9th october 2017. I have taken follow-up with their team post that but i haven't received any response from the mmt team. I have lost my faith in this organisation and hence i am filling this complaint with you. As a customer, i need your help in getting justice. I need my money back and also compensation for the mental harassment that i am undergoing from past 1 month.

Booking id:nn[protected]

Complaint num on mmt portal:[protected],[protected],[protected],[protected].

From dhio research and engineering pvt ltd we booked a bus ticket for mr. Sathyanarayan rao, mob # [protected]from hyderabad to kakinada in dhananjaya bus on 12 october 2017. The bus departure time from afzul gunj was 9.00pm. But @4.42 pm on 12th oct 2017 i recieved a call from [protected] and he requested me to come @11.00pm to afzul gunj to board the bus. I asked him "when it will reach kakinada?" he said "at 9.00am onwords"
Then i told him that i have meeting @[protected]@8.15am. Imeediately he disconnected the phone. Then i tried on the same number but no one recieved. Then @4.47 pm some one called me from [protected] and told me that they will cancell the ticket and full amount will be refunded. Then i agreed to cancel from dhananjaya travels end.
Then i got a ticket cancelled message wit refunding amount rs. 0
Immediately i visited dhannjaya travels afzul gung and called on [protected] for the clarification. Mr. Ibrahim owner of dhananjaya travels recieved the call and assured me that rs. 655.00 will be refunded in seven days. I have that conversation record for the proof. Please let me know the status of refund.

2 days back i booked a cab.
It went on final pay at 998/-
I felt ok with it but my about was deducted twice from my account.
And i did not receive any e-ticket.
And i'm my trip section it shows i have no booking done yet.

This annoys.
You don't even reply the mails on time. My complain is there as well.
I've to leave on monday n i've no confirmation.

I made a booking through make my trip on 22nd september for a flight delhi to adelaide. It was costing me 37500 including taxes, surcharge and convinience charge. And there was a code given which reduced this amount to 35000.
On the final payment page i was asked to pay this amount of 35000. When i confirmed the payment, my card was deducted with 37500.
How can they deduct 37500 when i am affecting to pay 35000??? I immidiately reported the issue. They assure me after verification, i would get the excessive amount back
After 21 days they have come up with the explanation that 35000 was the amount which included the benefit of 2500 which is credited in my wallet that i can use in tits and bits.
Please do not use marks my trip... Their services have seriously deteriorated. They are not even ready to accept their mistake.