MakeMyTrip India Complaints & Reviews

Makemytrip with their attractive adds fooling people of their good service. But actually this is ugly and fake. For an international booking change they made wait us 15-20 mins on hold. Issue is usually not resolves in one call. At least 10 times call need to done and wait for at least 30 mins for an international call too. Worlds worst service.. We are calling many times no proper response. No proper talk from staff. They don't have proper...

We booked a trip for kerala worth of 80k. We were promised that it would 3 star hotels and tree house on the second day. It was not at all tree house. When asked for tea there we were informed that milk is not available. Ordered for omlette we're provided without bread and said not available. Even basic things like food was not served properly and not tree house. On the third day we stayed at hotel at elephant route. We had asked for 3 or...

I had booked my holidays with make my trip and they charged me for five star hotel and promised me such services.
During trip i found that hotels/rooms/arrangements are not as promised and when i complained mrs. Payal of make my trip executive she was not known t hotel and it's service, still she booked my booking with such hotel.
Inspite of paying for 4-5 star hotel they didn't provide me.ac room. They give me thali dinner...

NR[protected]

This is the refund no. Its been more thaan a week. You all careless people gave me a date of expected refund to be 5th june. And please look at the date today. The refund amount has not been transfered into my account till now. And you never pick up your customer care calls. Very good. What am i supposed to do now? I am thinking of going to the consumer court and police both....

Booking id. Nh[protected]

This booking has been cancelled without informing me.

There was ongoing issue regarding the confirmation of this booking since last tuesday.

I was assured that the matter will be resolved and i will get a call back from the concerned department.

I got no call for 48 hours so i called again on your helpline.

While the call was on hold...

Dear Sir / Madam,

Please note that I have booked one ticket from Rome FCO to Delhi on 21st May through makemytrip ( for the flight of Kuwait airline with booking reference number NN[protected] & paid Rs. 23, 404.00 by our credit card ). As I have not used this ticket on Medical ground. I also informed last week to your toll free number & then I received one phone call also from Mr. Tanvir from your Kolkata office & he promised...

After trying to contact the customer service team since yesterday and sending numerous mails with no reply here I am writing this complaint.

Booked 2 bus tickets for 5th June 2017 which costed me inr2010 and booked a return for inr2400 for the 11th of June. A total of 2410.

Cancelled these booking today at around 12 pm where in I was charges 25 %(INR550) of the 5th booking and 10 %(INR250) for the 11th which...

On 31may, 2017 I tried to book train ticket and duing the process the fee was deducted but the booking failed. The refund process was initiated but till now no progress has been made. I have filed a complaint but they havent replied even after 24 hrs of filing complaint. I tried calling the customer care support but nobody has bothered to pick up a call. I have wrote mails to Deep Kalra and others too but no progress has been made. No reply...

I had made flight booking for multiple cities, vide the makemytrip booking id nf[protected] on 30-june 2017. And on making the full payment of rs. 26, 367, i received an error message that some of the sector of my booking could not be made. I submitted request to customer service to re-book for those sectors.
I tried to call the customer service helpline and was told this is being checked and shall come back after 72 hrs. Now its...

I booked 3 bus tickets on makemytrip before 3 days of journey. The bus operator had informed that the bus was cancelled just before the departure time. They told to ask the customer care of makemytrip. I mailed them the complete details and they said to wait for 24 hours. One week completed and there is no another reply from makemytrip. My booking id numbers are nu[protected], nu[protected], nu[protected]....

Unfortunately i was booked a package without flight ticket. So i wish to cancel that and send email to makemytrip. Every email failed to sent (Email not delivered).in makemytrip.com website is useless coz there is no information available about my package, tickets, transaction detail etc... Finally i gave complaint through [protected] at may 11 2017, still no one call me and conform my cancellation. Actually my departure date is june 26....

Myself kishor ugale booking ticket of bus from Baroda to aurangabad on 27 may for evening traveling and they book ticket o. 28 may but third party send message to ticket of 27 and customer send messages 28 th booking. Then also refund amount is saying different from call center person. Up till not got refunds and I am so much harrash to take refunds.....

Hi,

The trailing mail is self explanatory, but on the contrary I have not received any refund as mentioned in the below mail.

I would request to clarify on the same with immediate effect as I have to do booking from Lagos to Bangalore or Lagos to Mumbai for 5th June 2017.

Thank, will await your attention at the earliest.

With regards,

M Subramani Nanaiah
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I am receiving irrelevant emails regarding changes of my departure and arrival. Only there are only 9 days left to my flight departure and i am receiving emails regarding changes in my e-ticket. Kindly look into this matter very seriously cause any changes without our concern make my trip would be fully responsible for it and would have to compensate for my flight as well as the entire trip. My personal number is [protected]...

The flight was cancelled in feburary and we requested a cancellation by then but still haven't received the refund. All we hear is that the the airlines have not refunded the amount but we booked through makemytrip and except that they gaurantee the refund appropriately.

Every time I call customer care, the agents give some random one month period for refund. And I have been constantly asking them to give me an estimated date...

I had requested for cancellation of my flight (Nf[protected]), at the time of cancellation refund amount was showing 1780/- and have selected the reason "flight postpone/pre poned", they have sent confirmation mail on 27th @ 12.47 pm about my cancellation with link to check the status and refund amount.

Have checked the same and refund amount was showing 1780/- only, on 28th got a call from customer care representative (Mr....

Good day,

My name is Arun Ramanathan. I tried booking my ticket today for the sector Mumbai to Coimbatore for Indigo airlines flight (12:00 HRS departure) for 30/05/2017. I used Canara Bank Net Banking and amount of Rs. 9, 948/- has been debited from my account but until now i have not received my ticket confirmation nor refund.

Appreciate if you could assist in refunding the amount back to my account.
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This is the worst experience i have ever faced. Since morning i was trying to book flight for my wife (Monica sharma) for for jet airways early morning 5:55 am flight through make my trip app. I made payment and this time after the successful payment, it holds the screen for long time by showing message that processing you request and after hold for almost 2 mins i got a screen of confirmation of booking for different timing as evening flight....

I am a frequent traveller and out of 365 days in year travel almost 350 days. The biggest blunder of my life I did is to book a hotel thru make my trip. My booking I'd was NH[protected]. I have stayed in hotel from 21st to 24th may. On my repeated requests, and complaints at customer care, make my trip not sending copy of invoice on my registered I'd. I have called over 17times on customer care, even the supervisor told me day before that...

I have booked a return flight to Kuala Lampur for 18th Aug and return on 26th Aug. Ticket No: NN[protected]. This was booked under the offer: SUMMER and with the condition that I will get a cash back of Rs. 9000 per ticket. I had booked it specifically for the offer. When i put in the code it told me that it is available only for Citicard and I paid it with Citicard and it accepted the booking. However, after booking it came up that it...