MakeMyTrip India Complaints & Reviews

The flight is cancelled but since the airlines [our beloved air india] refused to pay me the full refund, mmt gave up on the issue and has been requesting me to 'compromise'. My connecting flight has been cancelled and they expect me to book just that one flight and continue with my itinerary.

I reached out to all the four types of escalations in mmt portal [with the complaint number mentioned above].in every escalation they kept telling that my phone was not reachable and hence they've closed the query. If i show you my logs (And believe me i do have those call logs with me), after first level of escalation i never received a call from mmt. Looks like this was just a way out for them.

Its been more than a month since i opened the issue. Such a big name and so irresponsible. I cannot even explain how frustrated i am right now.

Myself and some of my friends are traveling to abroad and we booked international hotel with makemytrip using citibank credit card in which they should get 80 percent cashback by using "citisuper" as promo code. I have booked international hotel in mobile application and i got the cashback but friends who booked through desktop application, they have not received cashback. This offer was there for both desktop and mobile application both.

When i called to makemytrip customer care they told you have not applied promo code. But we are 100 percent sure that we have used promo code. There must be a bug in the desktop site of makemytrip or they must be cheating us. As citibank also connected in the offer, citibank name is also getting spoiled due to this. It takes a long time to make the name but it takes seconds to spoil the name. Also its difficult to gain customers believe after getting spoiled. Hence, i advice you to not have any schemes with make my trip in future.

One of my friend knew about makemytrip is a cheater company so he saved the screenshots of his bookings. He booked three international hotels and makemytrip customer care has told you have not applied promo code in any of the bookings. As he has saved the screenshots of his bookings, he had the proof, he mailed the same to make my trip after that they had to pay him cashback amount. But 99 percent people believe on makemytrip and citibank and does not save screenshots which are cheated by makemytrip.

Booking date :[protected]
Make my trip booking id: nh[protected]
Total booking value: 3984

I have booked ticket for 20112017 and rescheduled to 20092017 by paying charges of rs 6422.
After payment even after 4 hours no confirmation email received.
Called more than thrice to help line for update they have hold the line for 45 to 55 mins and not responded.
Three email sent with all details and screenshots but not a single call for courtesy (Received one call kolkatta for two rings and disconnected and immediately sms stating that my no was not reachable and now its your turn to call our help line)

How to resolve the issue
I have paid amount for tomorrow ticket its booking done or not
Why make my trip is not responding call or email
Even r while writing this complain my call is on waiting at make my trip help line 35 mins is over.

Booking done at 19.28 hrs and now at 22.44 hrs no responce from make my trip

What about money
What about refund
What about booking
What about cancellation

Its technical error due to heavy rain in mumbai on 19092017 customer like us has to loose money or its clear cheating by make my trip.

Shall i lodge police complain in near by police station or what

Hi, i booked chennai to mumbai round trip on[protected] morning departure &[protected] morning return).

But after paying i received mumbai to chennai round trip on[protected] morning departure &[protected] morning return)

I booked for go air & spicejet

But what i received is jet airways & spicejet

I asked the customer care they are saying while booking i selected mumbai to chennai only we cant do anything.

I have booked two rooms at hotel sutrupti, bhubaneswar on 4th sept'2017 vide pnr=23534450 booking id=nh2p[protected] for the date of 25 sept'2017. I just contact with mr. Leake at hotel sutrupti by this ph no-[protected] for the confirmation of hotel booking. I am surprised to learn from mr. Leake that there is no such booking showing in there system.
Pl contact to him & confirm me at an early date

Thanks & regards
Arup kumar gayen
[protected]

-

To makemytrip,

Dear sir/madam,

As per the trailing mail spice jet has refunded the amount for the cancelled flight sg3710 on 7 th september 2017 from hyderabad to vijayawada to make my trip pvt ltd..

Request you to kindly refund the amount back as the flight was cancelled on that day.

Thanks

Nandita bhuta

— forwarded message —
From: "spicejet customer relations"
Date: 14 sep 2017 7:37 am
Subject: re: fwd: hi nandita bhuta, review your spicejet journey and share your experience with us!
To: "[protected]@gmail.com"
Cc:

Dear ma'am,

Pnr:-t713ns

Greetings from spicejet.

This is with the reference to your trailing email.

Please be informed that as per our records we have refunded the amount 3, 686 inr dated 14th september, 2017. We request you to kindly get in touch with the concerned travel agency i. E makemytrip india pvt. Ltd to claim the refund.

Should you require further assistance/clarification please do not hesitate to contact us.

Thanks & regards,
Niharika singh,
Senior executive - customer experience, spicejet ltd
319 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail : [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
Download the official spicejet app at google play store and app store

Firsty i booked a package from make my trip.
Then after some time i book a flight for 1person for the same timings but when the flight got booked i got mail about my flight timings which is totally different what i booked.
I book a flight which was about 11am delhi - goa but i got about 3pm and return flight that is from goa - delhi on 27/9/17 timings was 6:20 pm but i got the flight with timings 12:45am.
They don't have a simple no. To contact them.
They have toll free no. Be its next to impossible to talk to them.

Hiii
This is karthik i have done a round trip booking for my wife today around 3:30 pm the amount has been credited from my account and i have contacted my bank regarding the same they have confirmed that the transaction was successful but i didn't get any confirmation of the booking from your side it is a round trip from bangalore to visakhapatnam on[protected] and[protected].

I had booked a bus ticket from mumbai to shirdi with the bus operator ‘dolphin travels redbus exclusive’, after booking bus ticket i called dolphin customer care on 29th aug 2017 (Makemytrip bus id: nu[protected]), they confirmed that my bus ticket is confirmed and it is a sleeper bus.

On the journey date when i called them they said that bus will reach at the pickup point on scheduled time so we went there and waited, once scheduled time pass i called again, they said that bus will reach within 15 minutes so again we waited and when bus did not come so we called them again, they said same thing again…it happed many time until 12:00pm (Midnight) after that they stopped picking my call, after long time they picked my call and said that your bus is cancelled and we have already informed to the makemytrip, now you need to talk to them only.

Somehow we had booked new bus ticket and went to shirdi and when i came back i have registered my complaint –‘[protected]’ with makemytrip on the 3rd sep 2017 and waited as instructed by the makemytrip customer care.

I called again and they have given me a new complaint number ‘[protected]’ again i have waited and called but did not get any resolution till yet.

I do not understand why i am not getting my money back; i am just asking to return my money, what is wrong in it.

Attached is my new bus ticket detail.

Could you help on this please?

Thank you!
Rajendra

My booking id nu[protected], nu[protected] and complaint number[protected].
When communicated to make my trip that the above refereed booking bus operator canceled the trip from his end and asked for refund the customer representative of bus operator mentioned we should contact make my trip and make my trip since past 3 days mentioning it will resolve in 24 hours but till date no refund or communication. They been cheating customers and action need to be initiated.

Regards

Vidyanand

I am still waiting for my udf return for jet airways flight from delhi to chennai. I have aleady talked to jet airways and they are saying that they have already returned to mmt. I have already called you people twice but no action has been taken from your side.

Why you people are so hesitant to return it to people who have paid it? If you need money, then ask people to donate you rather than doing such sort of customer service.

Booking id: nf[protected]

This is the first and last time i am bothering you people as i will stop using makemytrip going forward because of your pathetic services.

I have booked tickets for my colleague on 24 july and since the second name was changed, airlines advised me cancellation ticket and asked me to make fresh bookings and since then i have not received the refund of the same. I have airlines twice they mentioned to get in touch with make my trip.
I have made second booking with one spelling wrong and called immediately to customers support of airline and they confirmed that changes have been done. Later there is no email or message for corrections done, at times travel stopped my colleague for saying name is not matching and took inr 3000 and let her travel, she got to pay for some once mistakes just because there was no other option to travel. Cancellation pnr-w8f5uy, travellled pnr-uc4cmm

I have booked one thailand package through make my trip in may end & at the time of booking make my trip has confirmed me that will get 15k cash back if i booked through my hdfc back credit card & same they have confirmed in writing also but still cash back has not received & every time they are giving a new excuse & not responding now

Nl[protected] - booking id

Surprisingly make my trip do not have any telephone number for customer. Just few minutes after booking i realised that the flight will stay over 24 hrs in lucknow where as i wanted a direct fight from new delhi to patna. When asking for support to amend the flight the message is coming that the complaint will be attended in 72 hrs. The change of flight is showing that there will be no refunds or adjustments.
Within few minutes of booking the whole money will go waste?
Kindly provide any telephonic support to explain and get amendment of flight. The journey date is 15th sept.

Sir/madam meine 7 july ki ticket booking ki thi 4pm sham ki make my trip aap se... Koi technical problem k karan (E-ticket) meri 7 july morning 8am ki ban kar aagi.. Then meine makemytrip customer care and indo-canadian ko call karke timing change karne ko bolna but dono customer care walo ne timing change nahi kiya aur muje bola ki apko new booking karni padegi meine kaha fer cash refund ho jayega and makemytrip wale customer care wale ne keha apka 100% refund apke bank account mei aa jayega 1 week k andar... But cancel ticket ka refund abhi tak mera refund 264 rupee mile hai ticket 2026 rupee ki thi baaki ka abhi tak nahi mila... Muje pending cash provide refund kiya jaye

Manveer singh
Mobile [protected]
Makemytrip bus id no - nu[protected]

Nh[protected]/5303
I had stayed in above property on 25 aug. Day i reached i fell in gutter which had loose tiles (Kadappa) close to swimming pool. Manager mr omkar was not present for assistance. I have complained to makemytrip but no one is refunding my money. I have severe ligament tear and bone chipped of the right foot leaving me on 3 week bed rest.

Hi i booked a honeymoon package for my brother through kiran mehra and we updated the standard room to delux room but when we reached on the hotel there is only standard room provide because kiran mehra not update room information on the hotel. I regularly complaint approx 1 month regarding this problem to miss kiran mehra and her seniors but did not listing anybody and not resolve this complaint.

My booking id is nl[protected]

We booked the ticket on 08th september 2017- baghyalakshmi travels, boarding point as guduvaancheri 11. Pm

When we called the contact number received from makemytrip, they said driver will contact you once they reach the destination.
But we didn't receive any call from driver and the people from baghyalakshmi travel office also didn't pick our call.

Finally we contacted coimbatore office persons and got the information that bus already left that boarding point before 1 hour. The driver's approach on us was bad and they not even cared about us.

We two girls had been waiting for than 3 hours and one was suffering from high typhoid.

Then we got a government bus at 2.

This was highly disappointed and we need refund of our tickets.

Pnr number - blt1347143

It is very disappointing that despite of confirmation mail from make my trip and regular follow up the refund has yet not been given to me.
This has really shattered the confidence on make my trip and i am forced to take legal action as there is no response and payment.
During the telecom with your representative last week it was promised that refund will be issued in 24 hours (You may refer telephone recording) however till date i have not received the payment.
Regards
Shaikh

Booked hotel makemytrip.com. After payment it didn't redirect to makemytrip site.
No hotel confirmation received. Site says wait 3-4 hrs and then call.
No success.
So called customer care couldn't connect without makemytrip booking id which is funny as none was generated.

Sent email no reply still after a week
Mmt ticket id. Reference id[protected] in same day 31 aug 2017. After 10 days still no revert to email nor calls connected to complaints team.

Sent a same email to ccavenue ticket id 121969 the site that manages payments but same fate no reverts.