MakeMyTrip India Complaints & Reviews

Dear sir,
We came to know that udf & aat charges if paid already for the travel dates after 8th of july are refundable by respective airlines if tickets are booked prior to 7th of july, 2017. Here i feel pleasure to inform you that i have booked following air tickets through your portal on 20th of june, 2017 for which i have paid entire payment i/c udf & aat thru my credit card and now as per the recently amended director general of civil aviation (Dgca) guidelines, udf and aat for travel from / to igi airport (Delhi) is hereby revised and no longer applicable respectively after travel date 8th of july, 2017. May i request you to arrange my refund towards aforementioned charges from respective airlines as per details of tickets given below and transfer to my credit card account.

1... One way air ticket for 2 passengers named arun & babita rastogi travelling from delhi to bombay for dtd. 12/08/2017 by jet airways flight, 9w-358 having pnr no. Oozbxg (589-[protected] & 24)

2... One way air ticket for 2 passengers named arun & babita rastogi travelling from bombay to delhi for dtd. 16/08/2017 by jet airways flight, 9w-355 having pnr no. Hmunme (589-[protected] & 20)

My bank details are as under :-

Arun rastogi
Canara bank
Diplomatic enclave, new delhi-110021.
Saving account
A/c no. :[protected]
Ifs code : cnrb0000157

Or you can arrange to transfer in respective credit card account through which payment were made at the time of booking.
Waiting for revert back and in case of any further clarifications, please feel free to call undersigned. Yes when we contacted directly airline customer helpline numbers than they have simply refused to help.

Regards,
Arun rastogi
37/2, ugf, east patel nagar, new delhi-110008.
Mob : [protected], e-mail: rastogi. [protected]@hotmail.com

I was browsing the site for booking the tickets and when the mouse wentover got clicked and i immediately called within 5 seconds. The customer service representative told me to wait on hold and i knew something was fishy. After 10 minutes, she comes back and says it has been booked. We can only do partial refund. Then i called threatened with lawsuit.. They said they will apply convenience fees. (500 rupees)

I said - within a minute i called and they told me they cannot do anything. I am filing a case against them in usa and also in india.

Buyer beware. This company is known for deploying tactics. Do not fall for it

This is regarding my bookings with make my trip where i have successfully applied a code for cash back on 4 booking id and the same has been confirmed by the relevant department over phone call.in this regard even after various followup on phone call the matter has not been resolved and the cash back has not been provided. Even more now the other team members of mmt are saying that the code was not applied though it was earlier confirmed as successfully applied.

Please contact me on the below email if the concerned department feels that customer service is a priority

[protected]@gmail.com

This is regarding my hotel booking for shenbaga, pondicherry from 28 to 2nd october. I got a mail from makemytrip.com saying that there is a good deal for the hotels i was looking for and at 12:45am yesterday (31st july), without browsing through any other website, i trusted makemytrip’s deal and booked the hotel. The payment has gone through amounting to rupees 7890 (Transaction details attached).
But i did not get a confirmation mail nor did i get a booking id. All the rates flashing on makemytrip.com has been inclusive of the 1000 rupees in my wallet along with the ongoing flash deal.

The room i booked was the last room remaining and the deal only lasted till yesterday. I registered a complaint on the portal with the id[protected], but received no revert till i clicked on escalation.
Out of severe distress and endless waiting, i called the toll free number. I was told that the wallet amount did not get transacted hence my booking failed. When i asked the lady to rectify the technical glitch and process the payment, she conveniently said that she will refund the money and that will reflect in 5 working days.

As you are well aware of this industry, the price of the hotels keep rising with festive days coming by. My tickets are booked around the festive time hence when i saw a good deal from makemytrip, i immediately booked it. Now i have not only lost the room but also the deal and for a technical glitch from end, i have to pay a huge price.

I am traveling solo and it was very important for me to book a good hotel but now makemytrip is telling me that the refund will take 5 days so by the time i book again, i will be charged exorbitantly for my choice hotels.

Details of my account: ankita biswas
Registered email id: ankita. [protected]@gmail.com

I have received no help from them till now

Hi
I have registered a complaint to makemytrip for refund of rs.3810 to my bank account via complaint no, : reference id:[[protected]][protected].

As per makemytrip, refund was initiated on may 29, 2017 but i have confirmed from the bank that no refund has been received for the transaction number provided by the makemytrip.

I have written so many times back to makemytrip against this issue but they haven't provided me any solution.

This is highly unprofessional service from makemytrip.

Requesting to kindly intervene into the matter and expedite this issue.

Dear sir/madam

I am indian citizen working at the university of sheffield, sheffield,
U. K. I need to report an unpleasant situation caused at boarding domestic flight to my wife at t3 air india desk. And helplessness by makemytrip online customer care chat. Since i did not had indian calling number, just some how managed to get internet to chat with makemytrip customer care on 30th july 2017 around 10 am. The issue started with my wife and my child with lot of difficulty reached air india t3 desk around 9 am, but was asked to sit aside instead of listening to her.
The staff present at that time were not even willing to listen to her.
She told then that our finnair flight ay021 from helsinki arrived 4
Hour late, landed at 8.45 am instead of 5.25 am. And please start our
Boarding formalities to speed up the process. Since i had asked her to
Go to desk before me so that she can tell then that i will come to
Them with baggage as soon as i collect the for international arrival
Baggage belt number 8.
But all the staff present there was rude to her and when i arrived
They simply said no, instead of providing any other alternate.
The issue arise due to flight delay caused by our flight from
Manchester to delhi (Via. Helsinki) operated by finnair (30h july) and
Then onward journey 30th july from delhi to gorakhpur operated by air
India. But due 3 to 4 hours of delayed departure from the helsinki
(Due to technical reasons) departed at 11:45 pm (Helsinki time)
Instead of 08:15 pm due which it reached delhi at 8:45 am (Ist) and
Baggage collection took another 30 minutes, due to which i could reach
Air india domestic flight counter by 9:20 am hence was not allowed to
Continue my onward journey.
Due to this i had to stay in hotel and onward flight tickets to reach
My final destination (Both were very costly due to last minute
Booking). Also at delhi airport wasted 4-5 hours at air india desk and
Finnair dealing company desk to explain that it is a finnair fault
Which has caused all this problem. But finnair delhi staff did not
Accept that its finnair fault and said that its not thier fault,
Similarly air india said that its not fault either.
The details of reservations below are below:
(Departure).

Ay 934 29jul man hel[protected]jul (On time), ay 021 29jul hel
Del[protected]jul (Delayed in departure by 4 hours)

Missed flight air india, ai-9809 (Pnr jeyfb), 09:45, 30 jul, delhi to gorakhpur.

Kindly look into this matter which incurred mental harassment and
Inconvenience by our own people, which is not acceptable. Also make my trip online chat representative insisted to give call to talk and explain which is disgusting. Makemytrip should compensate for the loss and mental harassment.

Kind regards

Manoj kesaria

Hi! This is with reference to my booking id : nn[protected]. Whilr making the air asia bookings, nowhere is it specified that we have to buy the checkin luggage. The make my trip says that the info is not available. The information not being available doesnot mean that the checkin luggage is not free. I mean this is a major drawback and has caused me to pay more uselessly. I could have taken any other flight without bearing this extra money. I habe to now pay 5680 per head for round trip just for the luggage which is just unfair as per the consumer act, any information which is displayed should be true. But the app. Just says "the information is not available". Beacuse of the flaw in the app i have to bear from my pocket. I escalating this since my first call was closed. The customer care executive himself told me that air asia flights dont give free check in luggage. So why is the full information not there in the app.?? Because the disclosure was not there, i suffered a loss. Make mytrip needs to do something about this.

I have booked return international return ticket from ahmedabad to dfw usa in the name of mrs. Manisha shah on 15/05/2017 vide booking reference no. Tlvqad form maninagar, ahmedabad. Contact person mr. Veenit chauhan.
Due to my some personal reason on 03/06/2017 i inform mr. Chauhan to cancelled my return ticket and accordingly he said that amount of cancelation refunded in a week in your account.
More than 57 days are passed but yet amount is not credited in my account, i taken so many frequent follow up by email, whatts app messages and phone call fro usa.
Pl inform me why should be delayed?
Why should i am not claim for interest & harassment charges there on?
Its shocking, harrowing and insensitive, i have completely lost faith from make my trip, all this has left me with a bitter experience with a renowned travel agent.

I had booked a room in fabhotel bhagyashree in pune 29th july 2017 to 30th july 2017. But they had denied my confirmation and said "we dont have any tie up with make my trip" & i had prepaid that amount and i had paid twice from make my trip & in hotel too. My luggage was there because previous night i. E. 28th july 2017, i had stayed in bhagyashree hotel booked from oyo rooms. So, i had to check in that hotel. So, please refund my money of inr 1484.

Dear sir/madam

On[protected] and[protected] i have tried to book railway seat from kacheguda hyderabad to mysore, but due to some technical problem my transaction was cancelled, i have contacted 3-4 time for my refund but i have not received the refund yet. And they have given me the ref no stateing that my refund has been credited to my bank account ref no:[protected] so please do the needful and oblige

I have attached the scanned copy of bank statement for your reference and perusal..

Thank you

Booked airticket and wanted to cancel by proper procedure as instructed through
Http:/support. Makemytrip.com. It is very disgusting to note that the same is 24x7 out of order with the message 'temporry out of order, try later. It is a serious irresponsibilty and severe in justice to the passengers by keeping in such a mode. The most serious problem is i tried to cancel before 24 hours but keep trying for full day and my refund is reduced accordingly less than 24 hours seemed to be a purposeful cheating to the passenge by not only wasting time and energy but exploiting money by delaying by such a technique. Strict action from the top level is a must. Although other toll free numbers and phone calls are there but having the same fate with zero service mentality.

Hi

I and my wife have received gift card from flipkart during the big 10 sale in may 2017 for rs 2500 each.

I want to book hotel on makemytrip total amounting to rs 10000 however it was not allowing me use more than 1 gift voucher.

I read terms and conditions of your voucher and it was clearly written that max 3 gift vouchers can be used (Link of the same is given below).

I have taken up this with customer support of makemytrip and they replied that t&c of gift card was changed however same is still not updated in flipkart webiste. My complaint id is reference id:[[protected]].

My question is:

How you can change the t&c of mmt gift voucher after issuing the same to customer?

Dear team,

Registered mob no :- [protected].
Mail id :- [protected]@gmail.com

Booking id :- nh[protected].

I have booked one night @hotel golden grand, new delhi (18th to 19th).
According to your voucher, it was mentioned that hotel taxes (Excluded and have to be paid directly at hotel): 761. After payment of the same i have not received any receipt from hotel. According to hotel mmt will provide the tax voucher for the same due this was booked by on line.

Still i am waiting the voucher. My company also rejected this amount due to have no sufficient proof.

Requested, please resolve this matter on urgently otherwise i will go to consumer court due to the same.

Regards,

Chinmaya kumar nayak

I bookedairindia ticket through makemytrip for 4 june 2017 from gwalior to goa via mumbai. I booked the ticket for 22, 999 on 2 june as there was an important business meeting on 5 june in belgaum.
First problem i faced was that 23000 wer deducted from my acct but ticket was not confirmed. So i again booked the ticket bt the amt deducted twice. I initiated a refund request and waited for 1 week. After that i called them many a times for days and then got the refund after a month.
About the travel...
I reached goa airport on 4 june by 1800 hrs. Bt my luggage didn't come. After enquiring for about 2 hrs i was told by airport staff that it is still at mumbai airport and it vl come in next flight. All my important documents for business meeting were in that so i lodged a complaint with pir no 18483 at goa airport. I waited at goa airport for my luggage till 2 am as my luggage came in next flight at 2 am. At 2 am i could not get any cab from goa airport to belgaum as i was travelling alone and it was very late. The airport staff was very inconsiderate towards this whole incident. I spent 22, 999 bugs for that ticket and still i could not attend the business meeting. I wrote email to make my trip for the feedback. But i didn't get any reply also. I have never seen such unprofessionalism by any other online site. They are jst in business of making money and they don't bother for their customers precious time money and security. Pathetic experience with make my trip and air india.

Flight details
E-ticket no[protected]
Date of travel -4 june 2017
Gwl - mumbai-goa
Complaint lodged at goa airport for baggage delay pir no 18483

I have booked the hotel in coochbehar (Stay at maharani palace
Check in tue 18th jul 2017 - check out wed 19th jul 2017), booking id nh[protected], but unfortunately the concerned hotel refuses to checkin the day just before the trip as they haven't got the payment from mmt so after many calls and mail regarding this the mmt (Representative silvia jimia) has arranged the alternate hotel of their choice which was costing me rs.956 approx so i asked them why so and what about the remaining money which i have paid from my card?
First the lady told its the same but when i confirmed that it is rs.956 in mmt then she just changed the statement and told me that i will be receiving the new voucher and the remaining balance will be reversed to my card with in 7 days which could not happened till now and also no voucher received.

Hi,
Booking id booking id nu[protected]

This is to keep you posted that the bus was cancelled from the starting point by the bus operator (Upsrtc) as stated for some technical issue bus was cancelled for today or some more day. I just request you to please refund the money back.

I have sent mail and the voice complain also bus mmt give me a response bus was not canceled and i'm giving you the gps...

Today i booked 4 rooms for mahabaleshwar india on 24/7/2017 through make my trip app and the full amount (8454/-) has been deducted from my account. But i don't get any confirmation id or anything else. They leave only a message a technical error thats it. After that i tried to contact with customer service, i call them atleast 30-40times but all the time rejected. All the time the call was disconnected. I attached my payment message that i got after deduction of money.

I booked a round trip ticket through make my trip nf[protected] and i had to cancel my journey due to delay in onward flight through go air and hence had to cancel my return journey ticket as well. Make my trip did not take any responsibility to get me the return ticket charges in full. When contacted they are giving irresponsible answers. I then applied for refund directly contacting airlines and had to lose around rs.4000/- due to this. That refund also comes through make my trip. For claiming that refund, i have to contact them and cancel seperately. I have to contact them twice to get this refund and on this also they are deducting rs.300 per person per ticket. This is absolute looting of customer money. Severe action has to be taken against these agents. I have to undergo lot of emotional stress due to this and my family is totally disturbed. I need to be compensated for all these apart from paying me full refund of my ticket charges

I have booked my ticket in air costa with booking id nf[protected] from hyderabad to jaipur. The flight was scheduled on 03/04/2017. The flight was cancelled. I have received the message from air costa that my booking has been cancelled and refund has been done but i have not received my refund till now. Despite my repeated callings to make my trip, they are telling that it will take some time. Now its been 5 months and i have not been refunded till now. Moreover, my friend who has booked the ticket in the same flight on the same day through makemytrip received his money through points in his makemytrip account. Another friend on mine, who has booked ticket though paytm also got his refund. Such behavior on the part of makemytrip is causing me harassment. I have also dropped a mail informing and gave them my friends booking id but they are not really concerned towards the problem of a common man and there only intention is to make profit by causing harassment to their customer. I most humbly request you to take against them so that i can get my money back as soon as possible.

I did bus booking on make my trip a day prior for family holiday. When i went to bus pick up point and waited for bus half an hour with family the bus operators told that there is no booking on my name when i had valid e ticket with pnr number. When i called make my trip customer care the representative told me to wait 24 hours to solve the complaint. When i asked to connect to senior he made me hold for one hour and said it seems i have lot of time. They cheated me with money and harass me mentally with my family.