MakeMyTrip India Complaints & Reviews

I booked a homestay for me and my friend in bomdilla via make my trip.. The order id was mhs67247 and mhs67249... I cancelled my stay..4 days prior to my intended stay.. Dat was.. On 1st july.. Yet i havent received refund amounting to rs..970...in my bank account... For those two bookings even when their policy said amount will be credited if i cancel 3 days prior to my stay..

We made a booking through mmt for lemon tree aurangabad booking if nh[protected] and due to website error it booked for 1 guests whereas we entered 2 guests and now after repeated compliments they just reply that we have to rs 1700 approx extra instead of rs 500 which is really very bad and they are not replying to our calls. This is a harassment to a senior citizen and such a approach is uncalled for and it shows how unprofessional this company is

Sir, i made a packaged holiday tour by mmt, booking date -28thjune2017, my trip start from 8thjuly2017 to 14thjulu2017 (North east package), my mmt trip booking id - nl[protected], mmt refrence no. Is-nc[protected], sir, by any reason mmt cancelled the tour, i gave rs-54300/= for this package tour, but sir, after the cancellation of tour yet i have not received my money, i talk more than 10 representatives of mmt (In cc centre) but sir no one give me the satisfectory results. Bus dilasa dete hain ki dont worry aapka money mil gayega. Sir koi bhi clear jawab nahi deta. So plz sir solve my problemb as quickly as possible. I m harmly regard 2 u.
Regarding
Kush keshari, m-[protected], [protected]
E mail [protected]@yahoo.in

Actually MakeMyTrip.com has deducted my money from my account after a while of submitting OTP by me for flight booking & then I emailed MakeMyTrip so they told me they'll pay my money back to my account within 72hours but still they dint payed. I don't KNOW ANYTHING, I JUST WANT YOU GUYS TO SOLVE THIS PROBLEM WITHIN 12HOURS FROM NOW, THAT'S IT.😡😡😡😖

Hi team,

This is regarding pnr no h6nngp & makemy trip booking id: nf[protected] ticket booked from delhi (Del) to pune (Pnq) on may 26th 2017 and journey date 25 july 2017. I have booked ticket with citi bank card with cash back offer rs 1200 which will be refunded back to my account with in 60 days but still i didn't get any cash back till now. I tried to contact customer care multiple times but no response from them.

This is not the proper way to deal with the customer and expecting earliest reply on my query.

Let me know if any further details req from my end..

Thanks & regards
Vikas joshi
[protected]

Have booked a bus ticket from agra to new delhi on 11th aug but the phone number provided there was wrong so i was unable to board that bus. And raised a complaint for the refund on the very same date on 15th aug but till the date my refund has not been initiated. When i contacting with makemy trip customer support team they used to keep my call on hold for long and with the same answer from every single person that the refund has been initiated on 20th aug and asking to share the pdf of account statement if not received yet. I did that too but still they are saying the same thing instead of sharing any transaction reference number so that can check with bank for the same.

This is to inform you that i had booked flight with booking id: [protected] with pnr : jh216h from hyd to indore, flight 6e 416 on 14th aug 2017 which we had to cancel as there was a mishap in our family. We had taken up the cancellation matter with indigo airlines for refund of amount against our booking in flight 6ê 416 for two persons. They had agreed to refund the same and told us that the amounts will be transferred to you since it is booked through you. Two days back when we contacted them again they have confirmed that the following amounts were transferred to you:

Rs 1712 transferred on 13th aug 2017 and rs 4406 transferred on 27th aug.
They have requested us to contact you for the same so that the refund can be sent by you. But in spite of our several attempts we were not able to establish contact with your customer service team. So, we request you to reply to us action taken at your end. We also request you to refund the convenience fee charged by you against the above cancellation and see that your action is prompt and effective to resolve the issue without further delay.
Expecting an early reply to this mail.
Regards
Nvb sarma
Mob[protected]
[protected]@gmail.com

Booking id:nn[protected], booking made on 9 june 2017

Made a booking with makemytrip for an international flight. There was a cash back of inr 382 promised at the time of booking.

Later on cash back was not processed and on inquiring, they raised a support request : reference id:[[protected]]

They said amount is paid to hdfc credit card, but hdfc said no
[protected]

Reference id:[[protected]] - closed without resolution

Called again makemytrip on 28 aug 2017 and they refused to open old ticket and raised new ticket
Ref no:[protected]
Agent : anmika

I am following up for inr 382, but seems they want people to forget these cash backs and they are making a lot of money from it.

Highly unprofessional behavior from the company

This complaint is regarding booking id: nh[protected]. I booked a room in fabhotel mishra residency new town, kolkata for 3 nights starting from 25th august 2017. When i and my wife reached the hotel, the receptionist told me that no such room has been booked on my name. After a lot of arguments with him, he gave us a very small-room cheap low-cost room in the hotel. We had booked a super delux room and were forced to spend the night in a low-cost cheap room in the hotel without any amenities. Next morning they transferred us to one of their nearby hotels which was no better. We never got the room which we'd booked and payed for. I want make my trip to pay me the compensation and stop doing frauds with customers with hotel bookings. This is a cyber crime and i will not hesitate taking this matter to the police.

Hi team,

Booking id nl[protected]
Email id : [protected]@gmail.com
I have booked a holiday package to shimla manali chandigarh, journey starts on[protected]. As the situation at chandigarh is violent and curfew is raised lately and also since i am travelling with my family, i requested to either postpone or cancel and refund the amount. But the team is saying everything is fine and insisting us to travel to the danger. I never expected such a behavior from make my trip personals. My whole rs:74, 000.00 is in vein even though it is not my fault to cancel the trip. It is too dangerous and risky to travel during such a violent situation and even we are expecting the verdict on the case on monday. Please help me to get the refund or reschedule to a future date.
Thanks,
Nidhin
[protected]

I mr nagamadhuyadav i have tried to book my flight ticket air india 6:35am from hyd to delhi ticket was unsuccessfully but amount was debuted from my account rs8004 on 24/08/2017 time 21:00:36 reference mail i'd [protected]@gmail.com please refund my amount no customer care person to talk only computer recorded msg repeats. I request all the customers who have suffered from makemytrip company come together i work in media i am going to make special programme on this cheating companies. I request makemytrip to refund my amount to prove your self.

I cancelled two hotel bookings via makemytrip on 13 august. I have not received any refund in my bank account yet but makemytrip claims to have refunded the money. I have proofs from my bank statement to validate no refund was credited to my account. I have sent an email to the makemytrip attaching my bank statement as proof. There is no way to contact their refund team and they are not paying my refund.

Dear sir,

We came to know that udf & aat charges if paid already for the travel dates after 8th of july are refundable by respective airlines if tickets are booked prior to 7th of july, 2017. I would like to inform you that i have booked following air tickets through your portal on 27th of june, 2017 for which i have paid entire payment i/c udf & aat thru my debit card and now as per the recently amended director general of civil aviation (Dgca) guidelines, udf and aat for travel from / to igi airport (Delhi) is hereby revised and no longer applicable respectively after travel date 8th of july, 2017. May i request you to arrange my refund towards aforementioned charges from respective airlines as per details of ticket given below and transfer to my debit card account.

1. Air ticket for 1 passenger rohini makkar travelling from delhi to bengaluru by jet airways flight 9w-809:
Travel date: 7th august, 2017
Pnr no. - njzqkw
Booking id: nf[protected]
Eticket number: 589-[protected]

My bank details are as under :-

Rohini makkar
Icici bank
A/c no. :[protected]
Ifs code : icic0000413

Waiting for revert back and in case of any further clarifications. You can reach out to me at undersigned mail id.

Regards,
Rohini makkar
E-mail: ruhi.[protected]@gmail.com

Ref no[protected] dt 11/08/2017 complaint booking id nc[protected] car booked on 28/07/2017 from chandigarh to mcleodganj. The car details shared by mmt was different and a different car came to pick us. So we cancelled our trip. Mmt initiated the refund as they claim against the reference no[protected] but the refund was credited to my account. After several follow ups with customer service they still didn't refund the amount. Please help me get my refund.

Once the booking is done and the customer needs help. No response comes. Extremely pathetic behavior. Customer care executives also misguide.
I want to bring into your notice a recent incidence where i booked a round trip from ahmedabad to delhi. Pnr no - t3279n on sunday i. E. 20 aug'17 through make my trip. By mistake i clicked on wrong flight and booked it. After knowing this i immediately called their customer care. Nobody was ready to help.
To my surprise, mmt staff was not ready to listen and denied any help immediately. I tried to modify it but there was no option of changing the time of flight (To take different flight)
I just want to say that i had booked ticket from make my trip over the other service providers. I did not expect this kind of behavior from the airlines staff.
After this incidence, i will neither choose this airlines in future nor i will recommend anyone to use it. This is not expected from the airlines.

I had booked a cab from make my trip from nishaad resorts in naddi to mini swiss in khajjar. While doing the booking from their app i selected nishaad resorts and it automatically selected mcleodganj dharamsala. Same thing happened when we booked this resort from their app... It says it is in mcleod ganj and hence we thought its in mcleod ganj but only after coming here we got to know it is 10 km away from mcleodganj​.
Firstly, their system is capturing incorrect location of nishaad resort.
While i made this cab booking as mentioned in e-voucher i was told some specific amount to be paid for which i made full payment also basis which my booking was confirmed (Got confirmation mail) and e-voucher was also received. This was late evening around 10 and thinking our booking is confirmed we slept. Late night at 1 am we receive an sms from mmt stating since the location is naddi you will have to pay extra rs.500 to driver.
If my booking is confirmed at certain price and now there are any extra charges mmt should not just inform about extra charges but since the price is changing they should ask if we want to continue my booking at revised rates. They cannot just slam those charges on me and force me to pay it just because i made full payment to them. Moreover they had already charged me for 250 km and naddi to khajjiar is approx 170 km so this is well within the kms stated.. So why extra charges??
2. When i woke up and read this msg early morning 7 am i called up their customer care to cancel my booking as this is not fair pricing and you guys should have been transparent enough of extra charges while booking itself and i wasn't ready to pay extra amount. Now their customer care staff ruined my morning my vacation and wasted my 2-3 hrs by talking to different ppl each time who were incapable o[censored]nderstanding customer issues and just kept on saying that if you cancel the booking as per cancellation policy refund is not possible. What the hell is this cancellation policy and how is it applicable? If cancellation is done before 24 hrs of travel date then no refund will be done... But what if my booking and cancellation both are within 12 hrs itself and cancellation is due to changes in pricing from your end and wrong location captured by your app not due to our mistake.

I spoke to 4-5 executives from morning 7am till 11 am who kept on repeating only one thing that you have to pay extra charges or if you cancel the booking you will get 0 refund. What kind of force is this on customer? When asked for supervisor executive said either the supervisor is not available or on short break and will arrange for call back after 10am. When i insisted that i need to speak right now i heard them giggling and laughing on call... Forget about empathising they kept me on 10 mins long hold as if they kept the phone on side... This is an example of pathetic and incapable customer service.
I was supposed to travel at 10.30 am and as per their policy i should be getting driver details 2 hrs prior to travel. But till date i have not received any driver info despite making full payment to them. Moreover that extra amount was to be paid to driver then i should have received the driver details by 8.30 ideally because my request was not yet cancelled. Till 10 am i had no clue what am i supposed to do and i booked a local cab for travel by paying inr 3000 again. Their executive clearly denied that if i don't agree to pay 500 rs they will not share any driver details with me
... But what about inr 2993 that i have already paid. This is sheer disgusting that they will cause inconvenience to customer who has paid already 2993 to them for an extra amount of 500 rs???
The best part is nobody called us and suddenly at 11 am i received an sms stating we tried calling you but we couldn't reach you and your booking is cancelled with zero refund??? Who called me and when??? This is a white lie
I immediately called up their customer care and the executive said they tried calling me thrice and i disconnected the call??? I disconnected the call is another lie...
So much of inconvenience caused to me with no fault of mine and that too after making full payment trusting mmt and now that they have my full money they have upper hand and give a damn and decline me refund. I want my fulll refund of 2993 plus interest on that amount till it is refunded+ my phone bills of approx rs. 300 (I was on roaming and spoke for almost 2 hours in total) and inconvenience caused to me and time i wasted.

Makemytrip has cheated me by not giving me the refund i am due on a cancelled ticket, whose date was changed.

Booking id nf[protected])
Mmt compaint reference id[protected].
Amount paid by me : 19606
Cost of re-booked ticket (16 aug-19 aug) : 9262
Penalty for changing earlier date ticket: 5100
Refund due to me:[protected]= 5244.
The refund mmt have given me is 2494.
Amount still to be refunded: 2750.

*

Transaction details
Total amount rs 19, 606 fare breakup | email invoice

Payment status fully paid

Paid through rs 10, 821 hdfc bank (Xxxx-xxxx-xxxx-xxxx)

Rs 8, 785 hdfc bank (Xxxx-xxxx-xxxx-xxxx)

Rajesh gandhi

Hello! Rajesh
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Change travel date
Booking id: nf[protected]
Change flight select flight preview & pay confirmation
Departure

16 aug 2017, wedfare rules
Indigo
6e-306_ 153
15:10
Lko
Lucknow
19:45
Amd
Ahmedabad
4h 35m
1stop
Economy
Return

19 aug 2017, satfare rules
Indigo
6e-627
10:05
Amd
Ahmedabad
11:30
Lko
Lucknow
1h 25m
Non stop
Economy
Passenger details

S. No. Passenger name type
1 rajesh gandhi adult
Fare summary 1

1 adult (S) rs. 6, 728
Total base farers. 6, 728

Passenger service feers. 397
Cute feers. 100
Airline fuel chargers. 1, 050
Gstrs. 394
User development feers. 593
Fee & surchargesrs. 2, 534

New farers. 9, 262
Old fare (Already paid) rs. 5, 577
Date change feers. 5, 100
Grand totalrs. 8785
* the additional amount to be paid shown here is an approximate value only and the final value will depend on the fare at the time of actual date change performed by our customer care executive
Continue to payment

I was trying to book my ticket for mumbai to delhi on 27th july 2017 through mmt, at that time my money got deducted but didn't got any confirmation regarding the same. I called to the call centre too, they told me that i will get my money credit into my account on 9th itself, but it's not done yet, now it's 21st july. My transaction id is nf[protected]c01/makemytrip com. I want my refund anyhow.

I booked my hotel on 2nd Aug'17 more than 2 weeks before my visit to Langakwi, Malaysia. My booking ID is NH[protected]. I paid total amount in advance & my booking was confirmed by MMT. Once we reach hotel, we were shocked to here that booking is not done by MMT. MMT cheated me by sending message as booking accepted from hotel end. Finally called Hotel agent and they said that booking is not confirmed. Later after spending 4 hours discussion with MMT & their agent in KL they booked other substandard hotel for me. I am looking for full Refund since i was cheated by MMT.

Thanks,
Rohit Sharma

I booked hotel for 13.8.2017. My booking id: mhs141218. My mmt received my payment and even after that it was in unconfirmed status. When we went the hotel directly for checking in we're shocked. They said mmt had to pay last 3 months booking amount to them after that only they will take any new booking from mmt. Mmt cheated me by sending message as booking accepted from hotel end. Fraudulent activity from such big popularity i never expected. Finally we searched nearby hotels and found one hotel with higher budget without any options left since it's a peak time. I immediately called mmt customer care they said refund will be initiated. But after than every time i'm calling them always it says high traffic etc and cut down automatically. The worst customer care support. Even after 8 days still i didn't receive any email or my refund from them as i frustrated because of those fraud activity i thought to share my experience here. Don't book in their site since they are not assured even it displays as confirmed.