MakeMyTrip India Complaints & Reviews

I have tried to book a train ticket from barddhaman to new jalpaiguri on 1st october 2017. But due to connection error that could not be booked. A transaction has been done for the same from my debit card. Reference number for the same is 885372. But the refund for the same has yet not being credited to my account. Please do the needful asap. I have tried several times to contact on toll-free number but there is no way to get in touch with them via toll free number for a failed booking refund request.

Sir i booked online in make my trip for two ac rooms in ark (Inn) residency, kumbakonam, on 26th september 2017 at 6.47pm. I paid the money at the same time as i booked. I paid an total amount of rs.3864 online. When i reached there the hotel manager had an receipt from make my trip stating that i have booked for only one room. I need an refund for the room that i have not used.

Booking id: nl[protected]
I booked a himachal package 2n shimla+3n manali on 29 september, 2017 from 02 october to 06 october, 2017. But due to sudden demise of my uncle i contacted make my trip team to postpone my trip to some other date. And i also wished to know about the refund policy. They told they will get back to me within 24-48 hours. But its been 03 days no response i have got. I booked the package amounting 61, 673. I have been calling make my trip helpline no. Every now and then, they tell they are forwarding my case to concerned authorities, but no response is being given. My make my trip experience is very frustrating. Please help me resolve the issue.

I booked a hot air balloon ride with makemytrip with my booking id nl[protected]... Amount 28000
It was a two night jaipur balloon safari special for 22-24 september.
First of all when i booked it august the automated mail said i will get my tickets and vouchers three days in advance.
But i did not recieve any ticket or voucher till 21 of september.
I had to finally write to them on 21 and then call several calls to get my tickets and vouchers by 21st evening.
Even that took too many attempts on their part and they earlier sent somebody else's voucher. Which shows how careless they are about someone's privacy.
Finally the balloon ride could not take place for two days consecutively and i had to return without the ride.

I had to call them again and when i did they said i will recieve message in 2-3 days and refund shall be processed in 5 days or so.
It has been over 10 days... I have recieved no call or message from them.
No follow up...
I have wrote them twice about this on their "customer care" (As if they care)
Whose autoreply said that they will reply in 24 hours.
It has been over 5 days and i haven't recieved any reply.
Its a fraud company who just eats customers money and digests it without a burp.
Dont book anything with them... I[censored] want a peaceful holiday...
I can be reached at
Pyiush
[protected]

This complaint is regarding my experience with international travel desk person named mudit. I am not happy with the answers provided to me. Below are my queries asked to international travel desk regarding my trip to bali on 7th oct, 2017. Booking id - nl[protected].

1. I see everyday news about bali with the volcano about to erupt and recently declared state of emergency. They were saying that volcanic ash and smoke are released when erupted and it might impact people nearby and flights will be disrupted if eruption happens. There are few mountains which started erupting in bali.
2. Airlines like singapore airlines are going with travel advice and rescheduling the trip or cancelling because of the volcanic activity in bali. Australia country is giving for travel advice to the travelers going to bali from last few days.
3. Checked with my airlines-airasia today and they informed me about two options:
A. Rescheduling the trip to the future date without any charges.
B. Cancelling the trip and the complete amount will be put into a wallet where we have to book airasia airlines within 90 days.

The above options were not given last week but they have given this week. This clearly says things have changed from normal to the next level.

4. Mr mudit was recommending/suggesting/advising me to travel bali saying that situation is normal but every day we see the news about volcano eruptions are not exactly predictable and the impact in distance (In km) will not be exactly estimated. My question to mudit was, can you assure me in email by providing 3 on ground contact numbers whom i can reach if something worst situation happened while i was in bali and take my remaining expenses after my trip end date 11th oct, 2017. This expenses includes my flight fare and my hotel expenses etc. I did not get proper answer from him.

5. Mudit was bringing reschedule of travel date but with the current situation in bali no one can predict when all things become normal. With this unpredictable situation how i can go ahead and give him the reschedule date. If the situation is not normal to that new reschedule date, i asked can we reschedule it again and received no response from him and said need to check with management.

With all the above 5 points why can't makemytrip management understand the customer request and cancel the trip and accommodate a travel voucher/refund amount for the amount i paid for bali trip. This cancellation request is not raised for my personal reasons and is due to natural calamity. I hope makemytrip will understand my issue and will do changes to the cancellation policy and issue me the refund amount/travel voucher so that i can go ahead and have trip to another country instead of waiting with unpredictable situations in bali.

Note: requesting you to respond at the earliest as my travel date is on 7th oct, 2017.

Reference id:[protected]

I booked air pegasus flight from madurai to bangalore on 26th jul 2016 for travel date 30 aug 2016 through makemytrip.com. My booking id is nf[protected]. Later i received a communication from air pegasus by saying due to operational issues air pegasus is cancelling the flight and the paid amount will be refunded to the card. I kept following with makemytrip.com so many times they asked me to check with air pegasus customer care directly. When i checked with air pegasus team i was informed that refund was processed to makemytrip. When i told the same to makemytrip team, i got an email by saying despite makemytrip tried with air pegasus legally they did not get any response from them.

Please advise how to recover this?

Thanks in advance

Dear sir,

I would like to share my views about my experience with your company's service with following points:-

1. I booked two rooms of shri shyam sheba ashram, vrindavan on saturday, 30th september 2017 through makemytrip mobile app for 1st october 2017 journey.

2. Booking was confirmed and i got sms as well as email also regarding the same.

3. We reached the destination on 1st october and we were told by the hotel staff that our booking was canceled and they informed about the same to makemytrip also.

4. No one from makemytrip took the pain to call me about the cancelation and when i called up they said that my phone was out of reach.

5. I never keep my phone on switch off mode and even if it was going out of reach, i'm available on email. No one bothered to send email also.

6. It is when i reached there and got to know that my booking is canceled, i called up makemytrip then they told me that they are sorry about the cancelation and my refund will be processed soon

7. First, i'm not concerned about refund now, i'm searching solutions for three problems, (1) if hotel canceled the booking at last moment then why you allowed this to happen?? (2) if hotel canceled the booking well on time, why you didn't inform me on time?? And (3) what about mental / physical inconvenience caused to me and to my family members??

8. I'm expecting solid action from your side other than ' sorry '

After your successful ipo this wasn't expected from your company. Such things will bring down the reputation of the company sooner or later.

Rishank pandey

Dear makemytrip team

Am subrahmanyam, my mobile number is [protected] and my booking id: nu[protected]. My bus ticket for jurny on 2nd oct is confirmed from makemytrip & ramanatravels but i got massage from ramanatravels
And its cancelled by the ramana travels
But still i did not get any information about cancellation form makemytrip this is very bad my jurny is very important to me i tried for other buses but the tickets are not available at the moment you people should anwer for the cancellation kindly give me reply immediately for refund

I am a regular customer of mmt & i recently booked kop to bangalore (Rani chennama) train ticket. Train no. 16590. Journey date is 28th oct. The amount (Rs.1615/- for 2nd a/c class) has been deducted from account (Corporation bank, himdupur, andra pradesh. Ref no.[protected]) but ticket n booking confirmation /mail not received till. Kindly acknowledge the complaint n revert at the earliest.

Iam a regular customer of mmt and i recently booked delhi-sfo-delhi return ticket (Air india) worth rs 1, 87, 000/- from "make my trip" website just because i was getting rs 11000/- as a bonus cashback in my wallet. Although booking directly from air india was approx 5000 cheaper but i was tempted by this 11000 cashback offer.

Later when i tried to use my wallet, to my utter disbelief i was informed that either i can use 5% of the booking amount or rs 500 from my wallet whichever is lower.. Omg is this some kinda joke???

This is daylight robbery and a big fraud.. You guys are cheaters number one... Remember mmt guys, customers are very unforgiving and bad word spreads like crazy... You have not only lost one customer but my entire friend circle, my entire family members and my entire business circle wont buy from you anymore.

This is ridiculuous!!!

I paid rs. 1802 from my bank account for a booking on 23rd september 2017 and makemytrip tells me that the transaction has not gone through, and has not provided any transaction id or confirmation. The amount has been deducted from my bank account, though. I got a message stating me to re-do the booking.
I spoke to the customer care after great difficulty and i was told that i should wait for 90 minutes and then check the status. If the booking is not confirmed, then i should re-do the fresh booking. The old amount would be refunded.
Accordingly, i made a fresh booking with makemytrip for rs1802 and this time it was successful.
However, even after 1 week, i see that the initial amount of rs1802 is not yet refunded.
Speaking to the call center is not helping since they are not able to understand the use case. Even after providing the bank statement, they are not able to understand why they owe a refund. Can someone please intervene and help? It is almost impossible to call make my trip since their ivr menu needs a booking id.in case of failed bookings, there is no booking id.

I had rescheduled my flight dated 29th september-02nd october to 30thdec-14th january. The website confirmed the booking to me, as shown in the attachment, and had promised me a refund of rs: 7368/- but i never got the refund amount, and when i called them for inquiry, they said that in their records, there were no such transaction made. Now today already it is 29th, they havent responded. Also, yesterday i called the customer care and spoke to them for 3 hours trying to convince them. Why should i convince them to return back my money??? I had paid total rs: 21 thousand for the entire flight and they arent refunding back any money. This is intolerable.

Hello,

This is regarding the horrible experience with make my trip i have faced and agony my family went through after paying premium.

I had booked a trip to singapore & malaysia for 7 nights 8 days trip after paying rs. 213000 (Wherein i had an offer from local agent for rs. 185000 almost everything same however considering good brand name of mmt and commitment given by sales person ms. Pooja kabra i decided to go for mmt).
The pricing kept changing due to flight pricing change however the same time mmt website kept offering lower rates however ms. Pooja kabra kept insisting that i have received a great offer considering all activities are included (Though the mmt website also shown the same package but i believed ms. Kabra as she kept telling me that there are lots of hidden charges with mmt on online offers).
Considering all the things i decided to book my trip with mmt on 19th august 2017 and made first payment after which i suppose to get the details for requirements for visa however after long follow ups mmt team contacted me for the documentation and they gave reason that they contacted me earlier but i did not speak to anyone of them, i still considered the request and sent the documents as per my knowledge as visa person ms. Rama was not accessible on phone. After sending documents i kept receiving reminders to send the documents for visa.
I received my visa and i was relaxed that my trip is finalized but in between i started realizing that once i have made the payments mmt team has stopped giving priority to me as money was in their pockets.
On 9th september 2017 i started following up with team to share me the details of my trip as travel dates were near however i received the documents (So called vouchers) only by 19th september 2017 wherein i had raised the queries on additional luggage has not been added to my tickets wherein response came from ms. Kabra that do not worry everything has been added and taken care (Again i believed on mmt team).
As the flight was at 1.20 am it was a tough time as i was travelling with kid and wife so i thought we will get rest after reaching hotel and first day of trip was at our leisure but to our surprise at airport no one was there to receive us and after multiple attempts and searching we could able to connect some people on airport from luxury tours and travels (Vendor of mmt) they told us they will arrange for transfer to hotel and they gave us one sheet of paper just mentioning time of reporting and location we are going to visit which we thought some issue. Taxi dropped us to hotel where we realized that check in time is only at 3 pm and we have to wait, we had no option but to sit at reception till 3 pm. We got a room and to our surprise the room was so small after paying huge sum for the hotel (Ibis novena). Full day was wasted without any activity or any local guide calling us and informing about nearby places which we can cover rather than just sitting at room.
Next day again one bus comes and picks up for universal studios where some local lady talking about the rules and regulations of for the studios and pick up time (Lady was not even able to talk), bus just drops us at universal and goes off telling they will come and pick us up at 7 pm.
Third day was better off where one cab comes and picks us and drops us to mmt local office for half day city tour and sentosa island in evening and local guide spoke few details of singapore till the time they dropped to sentosa island for sight seeing on our own.
The most horrible thing started off from the 4th day where one cab picked us up from hotel to singapore zoo and just dropped us in front of zoo and told us that he does not know anything about pick up, then i had to call up mmt tour manager rohan he told some other bus will come and pick us up in evening after night safari. Local guide came with other group and told us as we were not part of earlier group we have to just follow him we accepted as we did not have any options. After night safari (8.45pm) local guide informs us that we have to wait till 10 pm as some members are having dinner wherein we told him we did not come with this group why do we wait as we had flight in morning at 9 am and we need to start from hotel by 6.45 am but he was so rude he told us that if you are in hurry please take your cab and go from here, even talking to mmt tour manager did not help.
We could only reach hotel by 11 pm and next day cab dropped us to airport for flight to kuala lumpur where after reaching scoot airlines desk we realized our luggage was not added and we need to pay 96 singapore dollars after multiple calls to mmt tour manager and call center they asked to make the payments as there was some issue at their end.
Some or other way we reached kuala lumpur and realize that there no one to pick us up after calling all possible contacts given by mmt we realized that there is no pick up arranged for us again due to some confusions internally. We had to take cab (Paid 135 ringgets) and reached hotel again we realize that hotel rooms will be available only after 3 pm and we had to wait at reception (No food, no place to freshen up).
Again no activities for the day, and next day driver comes and picks up and drop us to sunway lagoon again the same dropping at the gate and leaving. No information that it’s a water park and we may need to carry extra clothing.
Next day driver comes and picks up for genting highland and batu caves again same here dropping off to the places and informing only pick up time.
I had kept discussing the genting highland with ms. Kabra if the same was worth visiting as someone told its under renovation however she insisted to go ahead and only after reaching to place we realised that there was nothing apart from mall which we could have seen anywhere in bangalore also.
As per the details shared with us by ms. Kabra twin towers were included in our trip but local vendor says it was not informed to them and hence the same was not covered.

Please tell me how much pain i have gone through after paying a premium for this trip, we thought it was mentally disturbing to keep arranging your own trip when you have paid to mmt to manage the same. We saw many travel agencies managing this at singapore & malaysia where one local person was available at all the times for all the support and guidance.
I would suggest all my friends and family not to try mmt anytime for their trips.

Dear customer,

I booked an online airline ticket with my credit card through this makemytrip platform. But very next day there was a fraud in my credit card by some international travel company even without sharing my otp. My details was captured my this site. I suggest you not to depend on this site and directly book through main airline site.
Totally dissatisfied i lost my money.

I booked two return tickets to new york on sunday 24th sept 2017. When i booked the first ticket the system showed that i qualified for a cash back offer.
While booking the second ticket i tried to use the cash back but the system just kept stalling without giving me any further information and i wasn't able to use the cash back.
I called the customer service and asked for help. They kept transferring me to different desks until...

Hollo
Sir/madam,
I am kamakshya nath panda mob no.- [protected] using makemy trip app in my motorola mobile phone. I tried to book flight ticket from mumbai to delhi on 26 sept 2017 at 4:05:11 hours, but ticket is not generated and an amount of 4099/- got deducted from my canara bank account.
Customer service executives are also not responding my calls and
Till now money is not refunded, so please refund my money as soon as possible.

Thank you
With regards
Kamakshya

24th of september when i am just checking the same flight charge in makemytrip, suddenly they debited my money and booked the same flight ticket, but i didnt proceed to payment even not put the opt also (Though being mmt customer my bank details i keep save there.) details-
Jet airways- 9w-2474
Airline pnr - fiujio
Amount charged-8416/-

I immediately informed mmt to cancel my flight tickets and give me refund, coz if i cancel i will get very less amount. After several follow up i have not received any positive response yet.
I want mmt to cancel that ticket from their end and give me full refund. I will escalate this issue unlil i get justice.
Regards
Paul
[protected]

Railway booking is done through irctc. But i donot get any mail on my registered mail id "[protected]@yahoo.in". So how can i know about my bookings. Niether i get the mail regarding my booking of flights. Now i have to cancel some of my booked tickets, but when i have no details how i will cancel them. So pls arrange to send all my bookings either rail or flight to my above mail id and also let me know how to cancel them.

I have been facing problems in reaching out thru website (I am using mac air). When i opt for rescheduling my travel, it continuously going on with message like "please wait". My travel schedule is appearing under upcoming trips icon.
Your customer care says there are some problems with your systems.

Can somebody respond me @ [protected]. Thanks

Dear sir or mam
I have booked ticked on make my trip on dated 24.09.2017. During the transaction complete and money transfer a message display sorry transaction is incomplete. The money will be reimburse. So that i prefer to book another ticket on same date with same flight. After booking i saw that two tickets are booked. My booking id is nf[protected] (Delhi to bbi) so that i am again book flight. So please return my money. I am trying but it is not possible to speak with customer care.
Please help