MakeMyTrip India Complaints & Reviews

I had booked a flight from ahmedabad to bengaluru via. Makemytrip website/mobile app. The booking id is nf[protected] and the flight was booked on feb 8, 2017. I was informed on feb 28, 2017, that all flights of air costa have been grounded and i should cancel the tickets and book other flights. I booked another flight as per mmts suggestion.

I have been waiting for the refund for the above booking for more than 3 months now and every time i follow up with either mmt or air costa i get to hear that i will have to wait for 15-20 days.

I would like to have my refund at the earliest and ideally and ethically, i should also get interest from them for blocking my money.

Attached are the screenshots of the invoice and the conversations with them.

Hi team,

I booked a ticket from (Ixm-hyd) on 21-jun-17 but after made the payment i was shocked by seeing the date as 13-sep-17. Immediately i called to the customer care but they said raised a concern with the respective team they will get back to you.

I checked twice before proceeding with the payment but not sure how the date got changed to september. Kindly check and refund the amount.

Booking id nf[protected].

I made a booking on make my trip's website for a hotel stay for two girls in hongkong and the place is called the australian hotel. The reviews on the website are so manipulated and the pictures are also the same. There are three hotels listed on the website with different names and the same pictures. Apparently this place is a "brothel". It has been confirmed that it is the red light area of hongkong, there are reviews on various other websites posted by the women who have lived there, they have mentioned that people approached them asking how much they would charge for a night, there were people who chased them all the time and to top it all men forcefully enter the room. And after highlighting all these issues make my trip's customer delight managers mention that the place is safe, did they mean the place is safe to get raped. We are not prostitues and are surely not interested in seeing such a place. Make my trip associates have abused me left and right when we asked them for help. We did not force them for a refund but we requested for them to book us at a hotel of choice which obviously would br safe.in return nitish singh sends me an email mentioning they can't do anything and incase if anything goes wrong with we two women the indian counsulate would come and take care of the issue, what sort of baseless answers are these. Incase if there is a problem in the middle of the night does this mean that the indian ambassador will come at our beck and call. Make my trip is the most horrible company to book travel options, not because they didnot help but they clearly promote places that have illegal activities and prostitution. I will surely take this to a level of supreme court

My name is satabdi and i am a regular user of makemytrip website when it comes to booking air tickets. Unfortunately this time i am having an awful experience with the booking id nf[protected].

On 04/06/2017, i booked tickets for 8 of my family members from bhubaneswar to kolkata for the date 03/11/2017. The money has been deducted from my account but i got confirmed e-tickets of 19/11/2017 in my email.

I checked my mobile cache and it confirmed that i booked for 03/11/2017 not 19/11/2017. I have informed this issue to your toll free number and following up with them, but looks like i am stuck at same place.

Sunday (04/06) they said, "due to technical issues they cannot see logs.. Wait for 24 hours till the log is generated. Meanwhile they will forward the issue to concern team."
Monday (05/06) — the registered mobile number got a call informing that tickets are not confirmed and they will call back once it is confirmed.
Again we got confused and once again called your toll free number. — they said, "complain has been forwarded to concerned department.. Will get a call in next 24 hours.
Tuesday (06/06) — since then no calls, no updates... So again we called at your toll free.. Same answer given"wait for another 24 hours as the concern team is looking in to the matter"..

Now this is getting irritating. It is more than 48 hours and there is no progress on the issue at all. Requesting you to share updates via email or call [protected]. I called your toll free using [protected]. Please look into this immediately since if flight fare is getting higher, that will cost more for us.

I feel like stuck at same point without any clue of what's going. I have mailed at makemytrip service desk several time but have not received any valid solution from them.
Urgently looking for your help.

Sir, on 23.06.17 i cancelled a air ticket (Ref no. (Nf[protected]) scheduled on 01.06.17 from bhubaneswar to delhi. But i haven't received any refund till date. Now makemytrip company is saying that airlines co. Has not refund the amount yet and only giving false assurance on my repeated calls. 18 days have already been lapsed. Please look into the matter.
Regards,
M r samal

The hotel neelam raj in nainital was sold at rs 3200 and with discount we paid rs 5700 for 3 nights. The hotel was so dirty that we could not stay there and checked out. Now make my trip is not ready to give refund. Thr hotel neela. Raj is available for rs 1100 and not 3200 as projected on their site. They dont have a email for customer complains even.

Dear team,

Today 07.06.2017i have booked jaipur to amritsar flight jai 10:55 to atq 13:50 (1stop) but you have booked jaipur to amritsar jai 10:55 to atq 21:10. (1 stop)

I wanted below schedule..

22 jul 2017, satfare rules
Jet airways
9w-2353
10:55
Jai
Jaipur
12:10
Del
New delhi
1h 15m
Non stop
Economy
Plane change at new delhi | layover: 0h 35m

Jet airways
9w-2791
12:45
Del
New delhi
13:50
Atq
Amritsar
1h 5m
Non stop
Economy

..

But you have booked below wrong schedule...

22 jul 2017, satfare rules
Jet airways
9w-2353
10:55
Jai
Jaipur
12:10
Del
New delhi
1h 15m
Non stop
Economy
Plane change at new delhi | layover: 7h 30m

Jet airways
9w-2793
19:40
Del
New delhi
21:10
Atq
Amritsar
1h 30m
Non stop
Econom

Which is not suitable for me.

Kindly change either my flight or refund my total amount asap.

Booking id nf[protected]

Regards,
Kaushal
[protected]

Makemytrip with their attractive adds fooling people of their good service. But actually this is ugly and fake. For an international booking change they made wait us 15-20 mins on hold. Issue is usually not resolves in one call. At least 10 times call need to done and wait for at least 30 mins for an international call too. Worlds worst service.. We are calling many times no proper response. No proper talk from staff. They don't have proper information with you about the booking. Different staff has different information. We have an international flight. Flight is cancelled by the airline but makemytrip has no information on it yet. They are 1st time hearing from customers. They take too much time for a simple query also. By this you would have got an idea how would be their management with improper system, response is too poor. Other online agents are fast than you and giving good service in cheap rates. We have done mistake by booking in makemytrip. Never ever book by makemytrip. Don't mistake by their fancy adds.

Funniest part is their website. Many bugs. Click anywhere in website it will take you to new window. You will end up with 100 windows if you still use it :-d. The 24 *7 customer support click doesn't work it always opens same page. They claim to be india's best travel agent. I advice to improve your website then let customers decide if its best.

We booked a trip for kerala worth of 80k. We were promised that it would 3 star hotels and tree house on the second day. It was not at all tree house. When asked for tea there we were informed that milk is not available. Ordered for omlette we're provided without bread and said not available. Even basic things like food was not served properly and not tree house. On the third day we stayed at hotel at elephant route. We had asked for 3 or 4 star hotels l. But it wasn't like that. Because room was not ready.ac and heater were not working. Toilet papers were not placed. On double bad two single mattresses were placed. Initially we were forced to choose food from their buffet menu not from the menu provided by the restaurant. It was not mentioned anywhere or informed while booking. We contacted many times for ac and heater. They were still not working. No action was taken by hotel authority or mmt. Mmt call hold time was around 30-45 minutes. After spending 80k do i deserve these kind of services from hotel or mmt. I want refund for these two days. We still have three more days. I'll contact if i don't find services satisfied. Because i paid them good amount of money. I want refund for these two days. Just refund nothing else!. For sightseeing, we were not informed that water is not available in periyar lake so you'd not be able to enjoy boating. We we're completely cheated for this tripm

I had booked my holidays with make my trip and they charged me for five star hotel and promised me such services.
During trip i found that hotels/rooms/arrangements are not as promised and when i complained mrs. Payal of make my trip executive she was not known t hotel and it's service, still she booked my booking with such hotel.
Inspite of paying for 4-5 star hotel they didn't provide me.ac room. They give me thali dinner where menu was decided by hotel staff itself and make my trip executive was not supportive in this.
After complaint she behaved like she was also surprised and asked me to dine with available options and all.

It's cheating and they just care about you until you don't pay them. They wll do hotel booking without knowing it's service and all.

NR[protected]

This is the refund no. Its been more thaan a week. You all careless people gave me a date of expected refund to be 5th june. And please look at the date today. The refund amount has not been transfered into my account till now. And you never pick up your customer care calls. Very good. What am i supposed to do now? I am thinking of going to the consumer court and police both.

Booking id. Nh[protected]

This booking has been cancelled without informing me.

There was ongoing issue regarding the confirmation of this booking since last tuesday.

I was assured that the matter will be resolved and i will get a call back from the concerned department.

I got no call for 48 hours so i called again on your helpline.

While the call was on hold my booking was cancelled without even informing me.

I checked with the hotel regarding the confirmation on monday morning to which they told that booking was confirmed on there end.

This is really unprofessional from the executive side who was handling my case.

The executives names were mr tushar and mr nishant.

I received a call regarding this from phone number [protected]

Kindly look into matter and rebook my hotel.

Sumit jain
[protected]
[protected]

Dear Sir / Madam,

Please note that I have booked one ticket from Rome FCO to Delhi on 21st May through makemytrip ( for the flight of Kuwait airline with booking reference number NN[protected] & paid Rs. 23, 404.00 by our credit card ). As I have not used this ticket on Medical ground. I also informed last week to your toll free number & then I received one phone call also from Mr. Tanvir from your Kolkata office & he promised me that he will talk to their management & return the amount.

So you are requested to kindly look into this matter & refund the amount ASAP.

Thanking You.

Best Regards / Arun Sharma

M/s Arun Sharma ( Buying Agent )

110, MP Mall,
Near Gopal Mandir
Pitampura
Delhi-110034
Ph:[protected]
Mobile: [protected]
E-Mail: arun.[protected]@outlook.com
Skype : arun_sharmaa3

After trying to contact the customer service team since yesterday and sending numerous mails with no reply here I am writing this complaint.

Booked 2 bus tickets for 5th June 2017 which costed me inr2010 and booked a return for inr2400 for the 11th of June. A total of 2410.

Cancelled these booking today at around 12 pm where in I was charges 25 %(INR550) of the 5th booking and 10 %(INR250) for the 11th which I was ok with .

Got a mail confirmation showing the amount cancelled and it mentioned that I would receive the amount minus any discounts I availed .

I got a total discount of 250 rupees on the two different bookings using code:BUSMOB so even if I minus that it's like in total 1000 bucks less.
And now I Receive a message that refund of only 804 and 1160 is processed.
where is my remaining money? why does no one answers the customer care number or mails sent.
I am supposed to receive INR 3410 and make my trip just gives me half .

Really bad experience .

On 31may, 2017 I tried to book train ticket and duing the process the fee was deducted but the booking failed. The refund process was initiated but till now no progress has been made. I have filed a complaint but they havent replied even after 24 hrs of filing complaint. I tried calling the customer care support but nobody has bothered to pick up a call. I have wrote mails to Deep Kalra and others too but no progress has been made. No reply nothing. The refund mail also shows the refund amount to be Rs.0. Below are the details of refund.
NR[protected]
Amount : Rs. 2575

I had made flight booking for multiple cities, vide the makemytrip booking id nf[protected] on 30-june 2017. And on making the full payment of rs. 26, 367, i received an error message that some of the sector of my booking could not be made. I submitted request to customer service to re-book for those sectors.
I tried to call the customer service helpline and was told this is being checked and shall come back after 72 hrs. Now its over 3 days, still i do not have the confirmation to book my tickets or get the refund. And now maybe i would not get the good deal/ prices, which i could locate 3-days back

I booked 3 bus tickets on makemytrip before 3 days of journey. The bus operator had informed that the bus was cancelled just before the departure time. They told to ask the customer care of makemytrip. I mailed them the complete details and they said to wait for 24 hours. One week completed and there is no another reply from makemytrip. My booking id numbers are nu[protected], nu[protected], nu[protected].

Unfortunately i was booked a package without flight ticket. So i wish to cancel that and send email to makemytrip. Every email failed to sent (Email not delivered).in makemytrip.com website is useless coz there is no information available about my package, tickets, transaction detail etc... Finally i gave complaint through [protected] at may 11 2017, still no one call me and conform my cancellation. Actually my departure date is june 26. As by makemytrip terms if we cancel package before 31 days from departure then they will give 100% refund. But they don't want to give 100% refund, and they make delay artificially and think to give as many as low refund amount

Myself kishor ugale booking ticket of bus from Baroda to aurangabad on 27 may for evening traveling and they book ticket o. 28 may but third party send message to ticket of 27 and customer send messages 28 th booking. Then also refund amount is saying different from call center person. Up till not got refunds and I am so much harrash to take refunds..

Hi,

The trailing mail is self explanatory, but on the contrary I have not received any refund as mentioned in the below mail.

I would request to clarify on the same with immediate effect as I have to do booking from Lagos to Bangalore or Lagos to Mumbai for 5th June 2017.

Thank, will await your attention at the earliest.

With regards,

M Subramani Nanaiah

Sent from Yahoo Mail on Android

On Fri, May 5, 2017 at 11:42, MakeMyTrip
wrote:


MakeMyTrip Refund Successful
Reference Number - IN1704R3S3872682

Dear Subramani Nanaiah Mechira,

Refund amount of INR 5, 610 for your MakeMyTrip Booking ID NN[protected] has been successfully processed. Total refund amount will reflect in your account(s) in 3 working days.

In case the refund does not reflect in your account by 08 May 2017, please click here to submit your complaint. We will be pleased to follow up with concerned bank to assist.

To know the updated refund status for the cancellation and the account details where your refund will be credited, please click here.

We look forward to assisting you again.

Team MakeMyTrip.com


Flight Details
ETHIOPIAN AIRLINES ET 900 - ( LOS ) to Addis Ababa ( ADD )
Travel Date - Sun, 30 Apr 17, 13:30 hrs
ETHIOPIAN AIRLINES ET 686 - Addis Ababa ( ADD ) to Delhi ( DEL )
Travel Date - Sun, 30 Apr 17, 23:40 hrs
VISTARA UK 813 - Delhi ( DEL ) to Bangalore ( BLR )
Travel Date - Mon, 01 May 17, 17:20 hrs
Subramani Mechira


Refund Details
Payment Mode Refund Amount RRN Number* Time Required**
HDFC Bank Rs. 5610 - 3 working days
CARD # 485499**********
Total Rs. 5610 3 working days

* RRN is Receiver Reference Number.
** Time taken (in working days) by the respective bank to credit the amount in your account.

MakeMyTrip Customer Support

MakeMyTrip India Pvt. Ltd.
243, S P Infocity,
Udyog Vihar, Phase I
Gurgaon - 122016
Haryana, India

support.makemytrip.com
India Toll Free
[protected] from MTNL and BSNL phone lines
[protected] from All Major Operators

Sent from Yahoo Mail on Android

On Fri, May 5, 2017 at 11:42, MakeMyTrip
wrote: