MakeMyTrip India Complaints & Reviews

Hi,
Booking id booking id nu[protected]

This is to keep you posted that the bus was cancelled from the starting point by the bus operator (Upsrtc) as stated for some technical issue bus was cancelled for today or some more day. I just request you to please refund the money back.

I have sent mail and the voice complain also bus mmt give me a response bus was not canceled and i'm giving you the gps location. Picture at the place i was there bus was not running[protected].

I received the below mail

Customer by email (Roki sarnakar) (24/07/2017 02.40 pm)
Hi,
Pfb the booking id
Makemytrip e-ticket for booking id nu[protected]

On jul 24, 2017 12:00 pm, "makemytrip" wrote:
Auto-response by (Administrator) (24/07/2017 12.00 pm)
Dear customer,

Thank you for contacting makemytrip.com.

A reference id[protected] has been assigned for your query.in order to enable us to serve you better please do not change the subject line containing the reference id when replying to this email.

If you have already made a booking and have not mentioned this booking id on the email, please reply to this email with the booking id and your registered email id/phone number.

Please expect a reply from our end within 24 hours. We will try to get back to you as soon as possible.

If you are travelling within 24 hours, please call us on our toll free number at[protected] or +[protected]From networks in and outside india).


As part of our continuing endeavour to make your travel hassle-free and provide a faster resolution, we provide you with a range of online services to manage your booking. Click here to manage your booking.
• change of itinerary
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• airline numbers
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• refund status and much more (Features vary with domestic flights, international flights, hotels, bus and rail bookings)
• customer complaintsto reach out to the escalation matrix process on our website.
• click hereto find useful information and answers on our new faq (Frequently asked questions) section


Warm regards,
Team makemytrip


Customer by email (Roki sarnakar) (24/07/2017 12.00 pm)
Hi,

This is to keep you posted that the bus was cancelled from the starting point by the bus operator (Upsrtc) as stated for some ethnical issue bus was cancelled for today or some more day. I just request you to please refund the money back.

Regards,
Roki

From: makemytrip [mailto:[protected]@makemytrip.com]
Sent: 24 july 2017 06:18
To: [protected]@gmail.com
Subject: makemytrip e-ticket for booking id nu[protected]


Transaction no : nu[protected]
Pnr no: 826fpmhn ticket no: xndd[protected]/bsi
Service start place: meerut service end place: noida
Reservation from : meerut reservation to : noida
Boarding point: meerut alighting point : noida depot
Date of journey (Origin) : 07/24/2017 departure time (Origin) : 07:30:00 am
Boarding time (Approximate): 07:30:00 am alighting time (Approximate): 10:00:00 am
Bus service type: a/c-seater no. Of seat (S): 1
Transaction date & time :
Email id : [protected]@gmail.com contatct no : [protected]
Support email id : [protected]@makemytrip.com

Passenger information
Name age adult/child gender seat no. Quota
Roki 47 adult male seater g

Total chargable amount: rs. 170
• this e-ticket is not transferable and will only be valid along with an id proof in original. If found travelling without id proof, passenger will be treated as without ticket and charged as per extent upsrtc rules.
• one of the passenger on this e-ticket is required to carry the details of e-ticket in the form of print out along with valid photo identification proof like voter identity card / passport / pan card / driving license / photo id card issued by central/state govt. / student identity card with photograph issued by recognized school or college for their students / nationalized bank passbook with photograph / credit card issued by banks with laminated photograph / unique identification card? Aadhaar?.
• the passenger who is unable to carry print out of e-ticket, may obtain duplicate e-ticket print out by producing pnr/ticket number details on mobile in the form of sms with valid photo identification proof to the upsrtc staff available at reservation/enquiry/booking window. This is an additional facility provided by the upsrtc to its passengers, but upsrtc is not bound to provide this facility compulsorily.
• the passengers who are availing concessional facility fails to produce the above mentioned documents will be treated as invalid and the passenger will be treated as "traveling without ticket". Photocopy of document is not allowed.
• the passengers who are availing concessional facility fails to produce the above mentioned documents will be treated as invalid and the passenger will be treated as "traveling without ticket". Photocopy of document is not allowed.
• upsrtc reserves the rights to change/cancel the bus service mentioned in the e-ticket. Due to cancellation of bus services, the passenger will not be compensating by upsrtc in any condition.
• passenger will have to pay the fare difference in cash, in case of change of service or revision of fare.
• the refund will be processed to the appropriate bank account within 7-10 business working days.
• if there is any query related with refund, please send mail to : [protected]@makemytrip.com

Franchise partner:

Today i booked 4 rooms for mahabaleshwar india on 24/7/2017 through make my trip app and the full amount (8454/-) has been deducted from my account. But i don't get any confirmation id or anything else. They leave only a message a technical error thats it. After that i tried to contact with customer service, i call them atleast 30-40times but all the time rejected. All the time the call was disconnected. I attached my payment message that i got after deduction of money.

I booked a round trip ticket through make my trip nf[protected] and i had to cancel my journey due to delay in onward flight through go air and hence had to cancel my return journey ticket as well. Make my trip did not take any responsibility to get me the return ticket charges in full. When contacted they are giving irresponsible answers. I then applied for refund directly contacting airlines and had to lose around rs.4000/- due to this. That refund also comes through make my trip. For claiming that refund, i have to contact them and cancel seperately. I have to contact them twice to get this refund and on this also they are deducting rs.300 per person per ticket. This is absolute looting of customer money. Severe action has to be taken against these agents. I have to undergo lot of emotional stress due to this and my family is totally disturbed. I need to be compensated for all these apart from paying me full refund of my ticket charges

I have booked my ticket in air costa with booking id nf[protected] from hyderabad to jaipur. The flight was scheduled on 03/04/2017. The flight was cancelled. I have received the message from air costa that my booking has been cancelled and refund has been done but i have not received my refund till now. Despite my repeated callings to make my trip, they are telling that it will take some time. Now its been 5 months and i have not been refunded till now. Moreover, my friend who has booked the ticket in the same flight on the same day through makemytrip received his money through points in his makemytrip account. Another friend on mine, who has booked ticket though paytm also got his refund. Such behavior on the part of makemytrip is causing me harassment. I have also dropped a mail informing and gave them my friends booking id but they are not really concerned towards the problem of a common man and there only intention is to make profit by causing harassment to their customer. I most humbly request you to take against them so that i can get my money back as soon as possible.

I did bus booking on make my trip a day prior for family holiday. When i went to bus pick up point and waited for bus half an hour with family the bus operators told that there is no booking on my name when i had valid e ticket with pnr number. When i called make my trip customer care the representative told me to wait 24 hours to solve the complaint. When i asked to connect to senior he made me hold for one hour and said it seems i have lot of time. They cheated me with money and harass me mentally with my family.

Registered mobile no:-[protected]
This is to inform you that i had booked a hotel trishul, haridwar on 18th june 2017 against order id:-nh[protected]c3 through hdfc net banking but due to some technical issue payment was deducted from my bank account not successful in make my trip.

Then i had co-ordinate to make my trip customer care department last 1 months, they said-"payment return to you within 3 days but till the time payment had not been received.

Regards,
[protected]
Sagar sehgal

I had booked a flight from bangalore to jaipur from makemytrip.com by aircosta airlines for 29th march 2017 by air costa lb 666. The flight was cancelled by them on their own. They have not yet processed my refund. When i am following up with makemytrip.com they are always saying that they have initiated a legal case against air costa and when they receive the refund from air costa they would pay back. But since i made the booking through makemytrip it does not matter whether they have initiated a legal case or not, they are supposed to refund me back the amount since they are charging convenience fees and acting as an agent.

Hi, i had done my booking from make my trip for air tickets from bangalore to cochin on 19/7/2017. Make my trip booking id: nf[protected]. I dont understand why makemytrip changed rs500 as convenience fee. I could have book the same ticket from airasia web site without any convenience fee. This is kind of cheating customers. Please dont tell that this is the cost you need to pay to payment gateways for each transactions. For such tranactions indian railway wesite charge only 11 rs.

Thanks,
Sibi

My confirm ticket from mumbai to goa which i book on 7/7/2017 for date 24/08/2017is cancelled by operator on 12/07/2017 for reasons break down of bus. But can you tell me that the bus which is schedule on 24/08/2017, then how the operator came to know that the bus is break down before 24/08/2017. This is i got information through mail, my booking id nu[protected], pnr 82t93ef7.

Sir, i booked a ticket on 16.7.2017 for jaipur to pune flight date 10.08.2017 with five passengers pnr no fjj8mb., when i booked ticket total amount comes rs18905 and which is also confirmed from indigo airline mail received invoice for the same amount of rs 18905. But from my card amount deduct is rs 21400 which is higher of rs 2495.
This is cheating for extra deduction of amount, pls refund the extra amount

I have been constantly requesting the mmt team to resolve my issue for the refund of the airport taxes, in1612b9s2561721 is some number that they have given me.

Dear divjot singh anand,

We have received cancellation request for makemytrip booking id in1612b9s2561721.

Once cancellation is successful, we will refund an amount of inr 15, 912 within 3 working days. Once refund is processed by us, your bank will take additional 3 working days (For private banks and sbi) and 12 days (For public banks) to credit the refund amount in your account.

The refund computation is shown below.
To know the updated refund status for the cancellation, please click here.
We look forward to assisting you again!

Team makemytrip.com

Since the past 6months i have been requesting then for this amount, i will start posting it on my facebook twitter and other social media pages as well and request people not to use their service, meanwhile if the consumer forum can recommend me something i would be more than happy to request from the experts.

Divjot singh anand
[protected]

I have booked a trip with them and they did not book the trip according to my requirement of transportation.
When questioned they asked me to buy my own tickets so that they can refund the same. I did that and the refund is not given till now and it was 20 days from the point I shared the invoice.When I called them their response was really bad...
I have emails that they have sent and I can share them with you If needed.

Makemytrip India — Refund for the flight cancelled
NN[protected] related to your refund
DEL-KIN up and down on May 2nd 2017 i have cancelled on 28th march 2107
Its been more than two months, i haven't received the refund yet.
I have called makemytrip customer care many time they always ask me to wait, i have wrote emails also many times and there also they say to wait for 3 days and all and nothing happened. they reply with same email i have attached in docs

I am still waiting for the refund!
Dont know what to do whom to go and speak...

We had booked two rooms in your resort at Kumbakgarh thru Make My Trip Booking Id. No.NH[protected] for 25-5-17.
We had been given 2 rooms Nos.3301 and 3302 on 25-5-17.
Our holiday and vacation mood was completely destroyed and we faced one problem after another till our checkout.
1.)There were white insects in the drinking water jug put in room no 3302.
2)water clogging was in the bathroom of room 3301.
3)water leakage was below wash basin in room no 3302.
4)friz was not working properly in room 3302.
5)A C was not cooling fully.
6)used plates etc were lying in the lobby for 2 days in spite of requesting to cleaning staff.
7)Staff in general and at reception and cafeteria in particular was unresponsive, inefficient and careless to the requests of guests.
We have lodged our complaint with Make my Trip on June 1, 2017 but till today we have not received any response from them.
We are contemplating legal action and involving media including posting reviews on your and their websites to make the public aware of your bad services and unresponsive behavior.
sudhir sheth

I am from delhi and booked a mumbai return flight for my spouse & myself sometimes back, however to my utter shock i found yesterday that the booking was made in reverse. Instead of del-mum-del it was showing mum-del-mum

I am sure the bug is there in the application where in certain condition, such event got fired and wrong booking was made. I have been using the makemytrip sites for many years and have done several bookings in the past. This is simply not digestible to assume that i made a mistake of booking my travel in reverse order. I have had to cancel the booking and re-book the tickets but all this ate away my 10000 as cancellation cost. It is simply unfair to deduct such huge amount first of all when there's no rush in booking and booking day is far off. However another main issue is to check the bug of this kind which got activated in certain condition with certain device. I have a feeling i am paying for the mistake of yours. Kindly have it properly reviewed and refund my money in total as this kind of deduction is unfair.

I had cancelled my hotel booking in agartala on 23rd june, 2017 (Makemytrip booking id nh[protected] with an amount of rs 21248. I had recieved a mail that this amount will reflect in my bank account within 4th july, 2017 but no such thing happened. I registered a complaint and when the customer care called they asked me to look up with my bank when it is written that when complaint is registered they will follow up with the bank.

Please look into the case asap!

We had booked two rooms in your resort at kumbakgarh thru make my trip booking id. No. Nh[protected] for 25-5-17.
We had been given 2 rooms nos.3301 and 3302 on 25-5-17.
Our holiday and vacation mood was completely destroyed and we faced one problem after another till our checkout.
1.) there were white insects in the drinking water jug put in room no 3302.
2) water clogging was in the bathroom of room 3301.
3) water leakage was below wash basin in room no 3302.
4) friz was not working properly in room 3302.
5) a c was not cooling fully.
6) used plates etc were lying in the lobby for 2 days in spite of requesting to cleaning staff.
7) staff in general and at reception and cafeteria in particular was unresponsive, inefficient and careless to the requests of guests.
We have lodged our complaint with make my trip on june 1, 2017 but till today we have not received any response from them.
We are contemplating legal action and involving media including posting reviews on your and their websites to make the public aware of your bad services and unresponsive behavior.
Sudhir sheth

Its been more than three months, i haven't received the refund yet.
I have called makemytrip customer care many time they always ask me to wait, i have wrote emails also many times and there also they say to wait for 7 days and all and nothing happened.
I had booked my tickets in april for air costa (Blr to amd on 18 may) and air costa the company stopped it services and the company was shut, and flight was cancelled.
I am still waiting for the refund!
Dont know what to do whom to go and speak.

Team.

This is regarding my booking id mhs88304 at mysore. I would like to share that this is the most horrible experience i have faced. The owner did not answer my calls when i was trying to ask for directions. I had to search for almost 1 hour and after asking multiple people on road, i was able to reach the destination. When i reached, i faced the most rude, ill mannered person i havemet in my entire life. After ringing the doorbell many times, this pathetic person finally opened the door, handed over the keys and left for upstairs. Did not even greet. The room is pure filth, dirt everywhere, mismanaged. This is what we may for as a makemy trip customer. I am now taking to social media to share my experience with every one in india to ensure no one books this homestay and especially thru makemytrip.

I have already shared all images.

I need full refund of this booking. I can assure you that i will leave no stone unturned to get my money back which i am entitled to in this case.

I am now raising a dispute through my bank as a first step. Next step will be going on social media. Next step will be consumer court proceedings.

We are a dubai based company booked 9 air tickets through make my trip, travelling from dubai to colombo for attending for a conference. We have checked with the airlines authority to reconfirm the ticket and they informed us you ticket has not booked by make my trip. We have scheduled our entire trip and hotels based on the flight ticket and make my trip call official is not giving any clear answer about our trip. Since morning we have been calling them for more than 30 times and make my trip official are not responding or giving any valid answer. Its a clear cut of cheating from make my trip. Kindly let me know how to proceed.