MakeMyTrip India Complaints & Reviews

Hi! This is with reference to my booking id : nn[protected]. Whilr making the air asia bookings, nowhere is it specified that we have to buy the checkin luggage. The make my trip says that the info is not available. The information not being available doesnot mean that the checkin luggage is not free. I mean this is a major drawback and has caused me to pay more uselessly. I could have taken any other flight without bearing this extra money. I habe to now pay 5680 per head for round trip just for the luggage which is just unfair as per the consumer act, any information which is displayed should be true. But the app. Just says "the information is not available". Beacuse of the flaw in the app i have to bear from my pocket. I escalating this since my first call was closed. The customer care executive himself told me that air asia flights dont give free check in luggage. So why is the full information not there in the app.?? Because the disclosure was not there, i suffered a loss. Make mytrip needs to do something about this.

I have booked return international return ticket from ahmedabad to dfw usa in the name of mrs. Manisha shah on 15/05/2017 vide booking reference no. Tlvqad form maninagar, ahmedabad. Contact person mr. Veenit chauhan.
Due to my some personal reason on 03/06/2017 i inform mr. Chauhan to cancelled my return ticket and accordingly he said that amount of cancelation refunded in a week in your account.
More than 57 days are passed but yet amount is not credited in my account, i taken so many frequent follow up by email, whatts app messages and phone call fro usa.
Pl inform me why should be delayed?
Why should i am not claim for interest & harassment charges there on?
Its shocking, harrowing and insensitive, i have completely lost faith from make my trip, all this has left me with a bitter experience with a renowned travel agent.

I had booked a room in fabhotel bhagyashree in pune 29th july 2017 to 30th july 2017. But they had denied my confirmation and said "we dont have any tie up with make my trip" & i had prepaid that amount and i had paid twice from make my trip & in hotel too. My luggage was there because previous night i. E. 28th july 2017, i had stayed in bhagyashree hotel booked from oyo rooms. So, i had to check in that hotel. So, please refund my money of inr 1484.

Dear sir/madam

On[protected] and[protected] i have tried to book railway seat from kacheguda hyderabad to mysore, but due to some technical problem my transaction was cancelled, i have contacted 3-4 time for my refund but i have not received the refund yet. And they have given me the ref no stateing that my refund has been credited to my bank account ref no:[protected] so please do the needful and oblige

I have attached the scanned copy of bank statement for your reference and perusal..

Thank you

Booked airticket and wanted to cancel by proper procedure as instructed through
Http:/support. Makemytrip.com. It is very disgusting to note that the same is 24x7 out of order with the message 'temporry out of order, try later. It is a serious irresponsibilty and severe in justice to the passengers by keeping in such a mode. The most serious problem is i tried to cancel before 24 hours but keep trying for full day and my refund is reduced accordingly less than 24 hours seemed to be a purposeful cheating to the passenge by not only wasting time and energy but exploiting money by delaying by such a technique. Strict action from the top level is a must. Although other toll free numbers and phone calls are there but having the same fate with zero service mentality.

Hi

I and my wife have received gift card from flipkart during the big 10 sale in may 2017 for rs 2500 each.

I want to book hotel on makemytrip total amounting to rs 10000 however it was not allowing me use more than 1 gift voucher.

I read terms and conditions of your voucher and it was clearly written that max 3 gift vouchers can be used (Link of the same is given below).

I have taken up this with customer support of makemytrip and they replied that t&c of gift card was changed however same is still not updated in flipkart webiste. My complaint id is reference id:[[protected]].

My question is:

How you can change the t&c of mmt gift voucher after issuing the same to customer?

Dear team,

Registered mob no :- [protected].
Mail id :- [protected]@gmail.com

Booking id :- nh[protected].

I have booked one night @hotel golden grand, new delhi (18th to 19th).
According to your voucher, it was mentioned that hotel taxes (Excluded and have to be paid directly at hotel): 761. After payment of the same i have not received any receipt from hotel. According to hotel mmt will provide the tax voucher for the same due this was booked by on line.

Still i am waiting the voucher. My company also rejected this amount due to have no sufficient proof.

Requested, please resolve this matter on urgently otherwise i will go to consumer court due to the same.

Regards,

Chinmaya kumar nayak

I bookedairindia ticket through makemytrip for 4 june 2017 from gwalior to goa via mumbai. I booked the ticket for 22, 999 on 2 june as there was an important business meeting on 5 june in belgaum.
First problem i faced was that 23000 wer deducted from my acct but ticket was not confirmed. So i again booked the ticket bt the amt deducted twice. I initiated a refund request and waited for 1 week. After that i called them many a times for days and then got the refund after a month.
About the travel...
I reached goa airport on 4 june by 1800 hrs. Bt my luggage didn't come. After enquiring for about 2 hrs i was told by airport staff that it is still at mumbai airport and it vl come in next flight. All my important documents for business meeting were in that so i lodged a complaint with pir no 18483 at goa airport. I waited at goa airport for my luggage till 2 am as my luggage came in next flight at 2 am. At 2 am i could not get any cab from goa airport to belgaum as i was travelling alone and it was very late. The airport staff was very inconsiderate towards this whole incident. I spent 22, 999 bugs for that ticket and still i could not attend the business meeting. I wrote email to make my trip for the feedback. But i didn't get any reply also. I have never seen such unprofessionalism by any other online site. They are jst in business of making money and they don't bother for their customers precious time money and security. Pathetic experience with make my trip and air india.

Flight details
E-ticket no[protected]
Date of travel -4 june 2017
Gwl - mumbai-goa
Complaint lodged at goa airport for baggage delay pir no 18483

I have booked the hotel in coochbehar (Stay at maharani palace
Check in tue 18th jul 2017 - check out wed 19th jul 2017), booking id nh[protected], but unfortunately the concerned hotel refuses to checkin the day just before the trip as they haven't got the payment from mmt so after many calls and mail regarding this the mmt (Representative silvia jimia) has arranged the alternate hotel of their choice which was costing me rs.956 approx so i asked them why so and what about the remaining money which i have paid from my card?
First the lady told its the same but when i confirmed that it is rs.956 in mmt then she just changed the statement and told me that i will be receiving the new voucher and the remaining balance will be reversed to my card with in 7 days which could not happened till now and also no voucher received.

Hi,
Booking id booking id nu[protected]

This is to keep you posted that the bus was cancelled from the starting point by the bus operator (Upsrtc) as stated for some technical issue bus was cancelled for today or some more day. I just request you to please refund the money back.

I have sent mail and the voice complain also bus mmt give me a response bus was not canceled and i'm giving you the gps...

Today i booked 4 rooms for mahabaleshwar india on 24/7/2017 through make my trip app and the full amount (8454/-) has been deducted from my account. But i don't get any confirmation id or anything else. They leave only a message a technical error thats it. After that i tried to contact with customer service, i call them atleast 30-40times but all the time rejected. All the time the call was disconnected. I attached my payment message that i got after deduction of money.

I booked a round trip ticket through make my trip nf[protected] and i had to cancel my journey due to delay in onward flight through go air and hence had to cancel my return journey ticket as well. Make my trip did not take any responsibility to get me the return ticket charges in full. When contacted they are giving irresponsible answers. I then applied for refund directly contacting airlines and had to lose around rs.4000/- due to this. That refund also comes through make my trip. For claiming that refund, i have to contact them and cancel seperately. I have to contact them twice to get this refund and on this also they are deducting rs.300 per person per ticket. This is absolute looting of customer money. Severe action has to be taken against these agents. I have to undergo lot of emotional stress due to this and my family is totally disturbed. I need to be compensated for all these apart from paying me full refund of my ticket charges

I have booked my ticket in air costa with booking id nf[protected] from hyderabad to jaipur. The flight was scheduled on 03/04/2017. The flight was cancelled. I have received the message from air costa that my booking has been cancelled and refund has been done but i have not received my refund till now. Despite my repeated callings to make my trip, they are telling that it will take some time. Now its been 5 months and i have not been refunded till now. Moreover, my friend who has booked the ticket in the same flight on the same day through makemytrip received his money through points in his makemytrip account. Another friend on mine, who has booked ticket though paytm also got his refund. Such behavior on the part of makemytrip is causing me harassment. I have also dropped a mail informing and gave them my friends booking id but they are not really concerned towards the problem of a common man and there only intention is to make profit by causing harassment to their customer. I most humbly request you to take against them so that i can get my money back as soon as possible.

I did bus booking on make my trip a day prior for family holiday. When i went to bus pick up point and waited for bus half an hour with family the bus operators told that there is no booking on my name when i had valid e ticket with pnr number. When i called make my trip customer care the representative told me to wait 24 hours to solve the complaint. When i asked to connect to senior he made me hold for one hour and said it seems i have lot of time. They cheated me with money and harass me mentally with my family.

Registered mobile no:-[protected]
This is to inform you that i had booked a hotel trishul, haridwar on 18th june 2017 against order id:-nh[protected]c3 through hdfc net banking but due to some technical issue payment was deducted from my bank account not successful in make my trip.

Then i had co-ordinate to make my trip customer care department last 1 months, they said-"payment return to you within 3 days but till the time payment had not been received.

Regards,
[protected]
Sagar sehgal

I had booked a flight from bangalore to jaipur from makemytrip.com by aircosta airlines for 29th march 2017 by air costa lb 666. The flight was cancelled by them on their own. They have not yet processed my refund. When i am following up with makemytrip.com they are always saying that they have initiated a legal case against air costa and when they receive the refund from air costa they would pay back. But since i made the booking through makemytrip it does not matter whether they have initiated a legal case or not, they are supposed to refund me back the amount since they are charging convenience fees and acting as an agent.

Hi, i had done my booking from make my trip for air tickets from bangalore to cochin on 19/7/2017. Make my trip booking id: nf[protected]. I dont understand why makemytrip changed rs500 as convenience fee. I could have book the same ticket from airasia web site without any convenience fee. This is kind of cheating customers. Please dont tell that this is the cost you need to pay to payment gateways for each transactions. For such tranactions indian railway wesite charge only 11 rs.

Thanks,
Sibi

My confirm ticket from mumbai to goa which i book on 7/7/2017 for date 24/08/2017is cancelled by operator on 12/07/2017 for reasons break down of bus. But can you tell me that the bus which is schedule on 24/08/2017, then how the operator came to know that the bus is break down before 24/08/2017. This is i got information through mail, my booking id nu[protected], pnr 82t93ef7.

Sir, i booked a ticket on 16.7.2017 for jaipur to pune flight date 10.08.2017 with five passengers pnr no fjj8mb., when i booked ticket total amount comes rs18905 and which is also confirmed from indigo airline mail received invoice for the same amount of rs 18905. But from my card amount deduct is rs 21400 which is higher of rs 2495.
This is cheating for extra deduction of amount, pls refund the extra amount

I have been constantly requesting the mmt team to resolve my issue for the refund of the airport taxes, in1612b9s2561721 is some number that they have given me.

Dear divjot singh anand,

We have received cancellation request for makemytrip booking id in1612b9s2561721.

Once cancellation is successful, we will refund an amount of inr 15, 912 within 3 working days. Once refund is processed by us, your bank will take additional 3 working days (For private banks and sbi) and 12 days (For public banks) to credit the refund amount in your account.

The refund computation is shown below.
To know the updated refund status for the cancellation, please click here.
We look forward to assisting you again!

Team makemytrip.com

Since the past 6months i have been requesting then for this amount, i will start posting it on my facebook twitter and other social media pages as well and request people not to use their service, meanwhile if the consumer forum can recommend me something i would be more than happy to request from the experts.

Divjot singh anand
[protected]