MakeMyTrip India Complaints & Reviews

Booking Id: NH[protected]

Hello MissMr.Executive,

I would like to share some words about your service

In one word i can say this is the worst service i have ever experienced in
my life

I have called customer care may be more than 10+ times

I am too much frustrated calling you guys everyday

I have cancelled my booking on 22 June, 2017 and today is 3rd July, 2017. i
really appreciate your irresponsibility

I have to call you guys everyday and it will take me 10 to 15 min to
connect the stupid thing is always it gets connected to Flight department
and they will put my call on hold saying that we are transferring your call
to hotel departments and then i should start from the beginning sharing my
Booking ID and then the person says the same your money is refunded and
then i should only myself say that my request is been processed by so and
so person

Firstly Amnesh Jha was processing my request he asked for my bank statement
which i have forwarded him and then he did not get back to me later i
myself called you guys and later sandeep took the request saying that it
will be processed within 24 hours and assured that money will be refunded
for which he asked me to share the details till 30 June, 2017 and even i
have sent it. later he too did not come back and today when i get a message
saying that my number was not reachable i don't know why when the
wholeworld is able to get back to me then why cant a executive get back to
me

Fine, i called myself again and then i got to know that my request is been
processed by Miss Anshika and the executive to whom i spoke said i have
marked a mail to her she will get back to you within an hour and she didn't
get back to me and then after 3 hours again i called again a new guy picked
a call he again said she will get back to me i am marking a mail to her

I am really disappointed with your customer service. you are really testing
the patience of the customer and spoiling the reputation of your company

REFUND MY AMOUNT AS SOON AS POSSIBLE MAKE IT CREDITED IN MY BANK ACCOUNT

Regards,

Mohammed

For my family I tried to make bookings for 3 villas. Now two villas were confirmed got confirmed while one wasn't.

Now it is showing sold out. For no fault of ours we have to either choose between the family members or loose the entire money. We called MMT and the person offered no help and suggested us to go to consumer forum.

We request atleast one of three solution :

1. Give us an extra villa/room at the same rate.
2. Cancel the villas which are confirmed.
3. Give us extra beds with breakfast.

Please suggest a way out since it was a problem by makemytrip.

My name is MOHIT, I booked my fight from to and fro journey for BANGALORE-JAIPUR travel. I booked it via makemytrip mobile application and choose air costa flight for this trip.

But unfortunately AIR-COSTA stopped working for some operational issue and makemytrip asked me to completely new and different booking and for previous booking where flight AIR-COSTA flight stopped working they told me that 100% refund will come back....

Its a bad experience with ur teem i losses everything because o[censored]r employ given wrong information. about my arrival on visa to Vietnam. whoever duty on 26 /6/2017 at 22:10 in rajiv gandhi international in hyderabad.
its worst service i going tell all people plese dont go on make my trip.
evan lazy fellow to enter the datiles on the website why the requte this type of #### employ

[protected]

Hi

Make my trip Complaint number (Reference ID[protected]

Booking ID:

NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]

I have done few booking on Airport hotel waves through make my trip. At that time the price of the hotel was very low All the booking were confirmed and I got all the vouchers in my mail. Now after booking the hotel I also called the mmt customer care and speaks with Nidi (from mmt support) who confirm my booking. Now after booking my hotel i also book two flight tickets for my friends who will be staying with me in the same hotel.

Now after some time I got call from hotel staff where i booked my hotel ([protected]) he told me he have not got any confirmation of my booking and he told me that he will not allow me to check-in the hotel. He was also very rude to me.

After this i contacted make my trip to confirm my booking from the hotel and if the hotel deny the booking i request them to change my hotel. I do not need refund as at that time the hotel price was very low and i will not get the same price now. From my side my booking is confirmed i have all the vouchers. All the bookings were confirmed by MMT.

Now today MMT customer care called and told me they there was technical issue at their end and they cannot give me the bookings that i have made. If there was technical issue that is there problem not mine i have done everything correct. Moreover there is no TOS of make my trip which state that in case of technical issue all the booking will be void.

Now i have also booked flight tickets for my friend so all my future plans are dependent on these hotel booking.

My check-in is on 6th July 2017 can you please help me to confirm my booking asap. If you need an other information let me know.

I had booked international ticket (Booking id: nn[protected] for my family from delhi to tbilisi and same way return (Which was journey date on 19.05.2017), but due to some reason i had cancelled return journey on 28.04.2017 which most 20 days before from journey start. As i have purchased refundable ticket from make my trip site online so i am eligible for refund, but many times i have contact through mail, customer care centre did call but every times from mmt they try to fool me. Now even i am trying to call them they made my call in hold.
Almost two month spent but no refund amount credited in my account by mmt. As mmt customer care already agreed for refund but now they are only mentioning that working on same issue.

Makemytrip bus id: nu[protected]
Boarding date and time:14 jun 2017 10:00 pm
Hyderabad - bangalore
Yellow bus services

This bus was cancelled and the bus operator upon requesting for alternate arrangements, refused to accomodate, and asked me to contact makemytrip for refund.. Please note this is not acceptable service. Anyways assuring you that shall not be availing makemytrip facility nor shall promote this app.

Till date the refund has not credited in my account

Hi this is srikanth, i am basically from hyderabad but staying in delhi from last 5 years as it is my work location. I visited hyderabad this week and booked a hotel best western ashoka from make my trip booking id nh[protected]. I was in my relative house for few days and planed to move hotel before leaving as it is near by hospital for checkup for my wife (Fernandez hospital). She was having 4th month scanning and i dont want to her to travel much. When i went to hotel they denied allotting a room as my id proof has local address. I clearly explained them the purpose of booking room and shown my office id card and visiting card. But they said they cant allot room as per per their policy. But i was stayed in the same hotel when we came 5 months back. I have called the make my trip customer care spoke to bipin (Or some employ not sure with name) and i explained my problem coming out of the hotel. Earlier he said he cant help me and there is no refund possible then after he placed by call on hold saying he will get back to me. I was out side hotel with my wife for more than 30 min's and moved to another hotel which is 10 min's walk from ashoka. When i requested them saying my situation and hospital visit they asked me to sit and said they will arrange room in 10 min's. At that moment i got a call from make my trip employ he asked me to go back to hotel and show the office id. I informed him please do a refund as i am already checked in to other hotel. He started laughing saying excellent, very good i never expected this kind of response from a customer support. My self and my wife was standing out side hotel for 30 mins at 1 pm noon. And i was kept on hold for 20 mins.

If a person raised and studied in hyderabad carrying local address prof works in delhi from last 5 years is he not eligible to stay in hotel. Even after showing office id and visiting card.

Please review my request and initiate refund for hotel facilities not being used. And its a good lesson for me i strongly suggest for all please go to hotel talk to them and book your room. It may be bit costly but it will avoid waiting on roads and sarcastic answers from customer support executives..

Thank you..

Dear sir/madam

I have booked 4 ticket of go air thu-09mar2017 06:18. Against pnr no - rb122z.

Out of 4 tickets i have cancelled 2 tickets in the name of satender kumar, shuaif saify aginst these.

Still i have not recieved my refund amount.

My flight was goa to delhi.

Please let me know the when i can get my refund amount.

If your not respnding i wll got to consumer forum against your irrresponsible behaviou.

Indly resolve it on urgent baisis.
Thanks
Rajneesh
[protected]
[protected]

The location - pathetic - it is an absolute rural area. U book on mmt they will tell u it is an ac cottage and then when u reach there u have to fight as it will be a non ac cottage. That is just the start. There are chickens and ducks # and walking all over the place. The pictures of the room are no where close to the reality, the cottage is smaller than a washroom of a good hotel. The washroom stinks flushes dont work. There is # all over the walls and the jet. The room has a pungent smell and it was unlivable for a minute too we had to cancel and onlty after threats they agreed to refund the money. Never book this place. I feel it should be blacklisted and no one should visit it ever

Today i had a flight from chandigarh to jaipur and the flight no was sg2942. My pnr no is fckvtn. My booked id nf[protected]. Booked ticket before 1 hrs boarding time from makemytrip. Unfortunately we were stuck in the traffic on our way to airport, even then we reached the airport 40 min before but the lady at the spicejet counter was not cooperative and didn't allow us to board the flight. Also not given ticket not only us there were more several passengers who were also stuck in the traffic but that lady successfully wasted 20min arguing with us and not handing over our boarding pass to us. If rule is that why my ticket booked sucessful before 1 hrs boarding time. The company and staff memers totally do fraud. With such a bad and disgusting experience experience with spicejet neither we nor any family member of ours will be traveling with spicejet... Please refund my ticket money

I booked a ai flight for 12th june, 2017 from bhubaneswar to delhi. Air lines delayed the flight by 3 hours. I had a connecting flight on jet from delhi. So i had no option but to cancel the ticket for ai flight. Ai assured me a full refund. I have not received a refund until today (26th june, 2017). On talking to makemytrip consumer service, i was informed that it take 7 days for airlines to process refund and another 12days for bank to credit the amount. These exclude sundays, saturdays and holidays. So makemytrip is saying that about a month will needed to process the refund. Hence, it does not make sense to use makemytrip for booking. I have decided to book only through airlines directly. At least i can be sure that within 7 days my refund will be processed. It is really bad experience to see that money gets locked for 1 month due to problem created by airlines.

Hi! I need help with amendments for booking id nh[protected].
Hi team,

Would like to inform you that i have booked the hotel in udaipur for 2 adults however it is reflecting online for 1 adult only, i am bit confused why the mmt application showing wrong information anyhow i just called to the mmt customer care for the resolution so that they can, make the amendments as per my requirements however, they denied stating that we can't help you further you need to pay the additional amount of 2 thousands for the same.
Now tell me this how i should expect from mmt such a big brand who's giving me such a pathetic resolutions.
Now would appreciate if you can resolve my concern asap else you guys will force me to write on twitter or facebook to ruin your reputation.
Despite of they didn't resolve my concern.
This is very pathectic experience, i would never prefer to use mmt app now onwards.

Another big scam by makemytrip and flipkart. : this is to inform all the victims who are suffering from incapable system and fraudulent alike activities from makemytrip team. Flipkart issues mmt gift cards during big10 sale and mmt made successful bookings and issued booking vouchers too, before they left their customers stranded and cancelled all bookings done with flipkart gift cards. None of customer care fk or mmt) are responding properly now. Going to send legal notice to makemytrip and flipkart. Please join me in fighting against these cheating and looting activities by fk and mmt

Makemytrip booking id - nh[protected]

Hello sir/madam

I just had to check the vision you people share on your website.. And you people must be told this that that vision is the last thing you people adhere to. The mental harassment that you guys have done on us is just one side of the whole thing. There is much more to it.

So the story is just to save ourselves from any torcher on the day we booked our hotel way back, after going through the reviews and all infos about the hotel.. The only thing we did wrong was we booked the hotel through make my trip. We did the payment and got the confirmation about the booking.. And we thought that everything will be ok now.. But alas!!

We were three hours away from our destination when we got this sms that our booking is not confirmed!! My goodness, where does it happen??
And our ordeal started!

We called on the number that we got the sms from, just to receive the apology again and again but no resolution.. The rubbish hotels were offered in exchange, with horrible reviews.. And it between we had to call them again and again and again with hours of call holds!! So much unprofessional you people are that you dnt even care to call back.. After spending hundreds of bucks on calls and held calls and rubbish resolution finally we landed in a hotel which we won't book even in our worst nightmares!! I just dnt want to narrate that unhygienic room and the moments of that mental grill we were going through, we just forgot that we were here on a holiday to get rid of stress!!

At last we just wanted to get rid of mmt as soon as possible and asked for a written confirmation in email about the refund... But as usual no reponse!! What should we do now? I am attaching you the screenshot of the sms we got.. Please go through it

The irresponsible people that are involved are

Sofiabanu pathan
Shubham
Tushar
Ritwik
Phone number-[protected]

Hi team,

I would like to inform that i cancelled a flight that i booked frm Make My Trip (makemytrip.com) on june, 2017. My booking ID is NF[protected] And i was promised to get a refund of Rs. 4699 under 14 working days but i still haven't got my refund back while the dead line also has been over. I am very frusted with it. I called the customer care too but they are telling me to give a statement of my bank account and so on. Like? What the hell is that? Why do i have to sent something lyk that? I dont have patience for all that and to take the process that long nd complicated. But i will sent the statement and see what happens next.
But im completely Losed interest in this website. Please help me get my money back to make my trip and a strong action has to be taken against make my trip for cheating the customer.

I had booked a flight ticket for mumbai to goa with zero cancellation policy for each member. Now i had canceled the booking for two passengers at that time i had asked your customer support about the policy.
The cancellation was successfully completed on 7th june and in my app also it's showing that amount 4450 will be refunded, till now i have not received the amount and now customer support team is informing me that for part cancellation they are not refunding anything although in my app i have a notification like below:-

I booked international trip through MMT on 03-Apr-2017 and paid INR 45000 online using my citibank debit card. Later as didn't received service as commited, i requested cancellation and was assured that i will get 100% refund as there was no booking done by MMT till date. After too many calls to their customer care and emails, finally i got refund after 1 month on 02-May-2017 which they were commited to refund within a week. Now i was relaxed but suddenly on 20-June-2017, my bank account debited INR 45000 and transaction remark shows by MMT.

Can't understand how citibank allowed it, have escalated matter to nodal officer level but there standard response is, this will take 5 working days for them. Which i believe unexpectable here whre customer is loosing such big amount becuase of fraud.

MMT customer support as usual never care to respond appropriately. Just giving excuse of other department looking into it, many times they fwd the call and finally get disconnect. Already lot of harassment with a brand like MMT customer support.

Here i believe MMT and citibank both are at fault. MMT done fraud and citibank allowed it. And becuase of this i am mentally disturbed and unable to sleep as both showing irresponsible behaviour. I willl fight against this anyway but seems too much time and effort required here although appreciate if you advise legal process here.

Also planning to meet a lawyer today.

Best Regards
Jigar Mehta
+[protected]

We had booked two rooms in club mahindra resort at kumbakgarh thru make my trip booking id. No. Nh[protected] for 25-5-17.
We had been given 2 rooms nos.3301 and 3302 on 25-5-17.
Our holiday and vacation mood was completely destroyed and we faced one problem after another till our checkout.
1.) there were white insects in the drinking water jug put in room no 3302.
2) water clogging was in the bathroom of room 3301.
3) water leakage was below wash basin in room no 3302.
4) friz was not working properly in room 3302.
5) a c was not cooling fully.
6) used plates etc were lying in the lobby for 2 days in spite of requesting to cleaning staff.
7) staff in general and at reception and cafeteria in particular was unresponsive, inefficient and careless to the requests of guests.
We have lodged our complaint with make my trip on june 1, 2017 but till today we have not received any response from them.
We are contemplating legal action and involving media including posting reviews on your and their websites to make the public aware of your bad services and unresponsive behavior.
Sudhir sheth

Nh[protected] my confirmed booking is been shifted to another hotel, hotel is pathetic.. Called helpline they said will update you in 15 mins, waiting from 4 hrs now.. Need nice hotel to stay.. I have plans with my family.. Kindly update me today.. I will put rti on you.. Lady called me in morning is not been worried at all..[protected] is the no which i put while doing booking