MakeMyTrip India Complaints & Reviews

I booked bus tkr from [protected] mobile no.& makemytrip booking id: nu[protected]. I booked this for my wife, opted for single side berth in 2x1 sleeper coach from mumbai to indore. As per bus operator makemytrip seat layout was wrong & selected seat is actual showing at double occupancy side, i have shared screen shot with mmtp customer care. The day before journey when mmtp failed to solve my request i have to cancel the tkt & booked other one in high cost from paytm. Mmtp deducted 150 approx including late cancel charge, loyalty discount amt etc. & i ended up paying huge bus fare at last moment while booking tkt from other operator. Mmtp is accepting the issue over phone, i have records. But never revert the same on mail.
Ashish
[protected]

I have booked a hotel at portblair on 14/06/2017 nd paid rs. 25988 by debit card. My booking id. Was nh[protected]. I have cancelled the booking on 24/06/2017. Till date i have not received my money back even after several reminders. Please help me to get my money back. I have made several phone calls to the company. I have also registered my complaint with ministry of tourism no. Dtour/e/2017/00372.

Booking refer no : 1612B(S2591078 and IN 1607B4S1149754 ( booked on 9th JULY
Recently I have booked a family holiday to Singapore in Jan 2017 with 3 families together. Make my trip has not co-ordination with the visa team. Vias for Singapore was given few hours before the flight that also after repeated calls & SMS. The biggest mistake they have done was. My Mother age 67 years Visa was missing . We had Travel from Manipur all the way with a lots of Joy. All our programme turn into a flop one as my mother had to return back home from Kolkatta airport. She had never travel alone in Flight.
Make my trip never had pick our calls during that hours. All they said was they will look in the matter. It was a big expenditure for all o[censored]s. We spend more than 5 lakhs. No compansation was given. Even they dare to call us back. They deserve a big punishment. Such company should to closley monitored by Government agency about their false promises & selling dreeems which are not true. Anybody reading this article are requested to be causious about the deals . They have all false promises. Please read all complaints againts them. Nobody is there to solve any complaints.
Internet has become a route to do all suct business. Please hire local agency so that such complaints never arises. Atleast you can talk face to face if problem comes. Thanks

This is regarding my latest domestic flight booking made on the makemytrip app.

I have been charged Rs. 2, 000/- as convenienice fee for this transaction.

It is an exorbitant high amount almost the price of 1 ticket.

No other site or app charges so much.

Till now, everytime I have paid Rs.500/- as convenienice fee which is also quite high but I was unable to help it and hence continued using makemytrip.

But this time, makemytrip has actually cheated me with these charges of Rs. 2, 000/-.

Action needs to be taken against such companies who are ripping off innocent consumers.

P.S. This was before GST so that is not the reason. This was purely a rip off.

I had a cancellation booking of my flight booking form Delhi to Ranchi booking NF[protected]of amount appox Rs34000 cancelling date17 June 2017
but when after 20 days return amount bor credited to my desired account through which I made this booking
I called several time to their customer care but everytime they give different dates and they usually keep hold the phone call for long duration to provde the same reply

finally I had been told to have this amount back on 7th July but noting is credited

it seems that Make my trip holding my amount and harasing a lot to get it back
I had a talk with my bank also everyday basis but they told us that nothing is processed by MMT

pls see it

thanks
Gargee
[protected]

Team,
This is regarding my booking id NC[protected]. I had booked car from Nainital to Delhi for 26th June a month in advance and also paid full amount. 2 days before the travel I received the chauffeur details, cab number everything. I was too happy as thought MMT is excellent. But I did not even in my wildest dreams expected the horror story that was awaiting. Just on the day of travel when I called the chauffeur, he informed that he is not aware of the duty. Then I kept calling the MMT customer service and at the end moment they said that the cab is cancelled apologies. THATS IT. Guys common this is not a JOKE. I was travelling with my elderly parents and a toddler and at this peak tourist season when all the hotels were booked where on earth do you think I could make a suden arrangement as had already checked out from the hotel. This is really PATHETIC and not expected from a reputed travel agency like MMT. I rate you ZERO for this service and for ruining my trip.

This is regarding the trip to singapore on may 21st. The service of make my trip was really pathetic. We did not get timely transfers from airport to hotels and vice versa. We had to wait at the aiport for at least 2 hrs to get a transfer to hotel that too after so many follow up calls.At the universal studio we had noone to drop us back inspite having waited for 1 hour and had to make our own arrangements most of the time. We have incurred an extra expenditure of 100 dollars just because of the careless and pathetic service of make my trip. I would definitely advise all my contacts to refrain from using your services henceforth

Dear Sir,
I have booked a hotel reservation of Hotel Mahadev Resort, Manali on 26th May, 2017 for the date of 15th and 16th June, 2017 by makemytrip.com. On 13th June in the evening I automatically got a message that my hotel booking is cancelled. But I have not cancelled the booking. I called to Hotelier ( Mr Pawan Thakur [protected] as per MMT Voucher ) but his phone was switch off. Then I talked to MMT customer care, they told me no need to worry, they will found solution within 24 hours. I also asked for IP addresses from which the booking was cancelled. Then from net I got number of Hotel, when I called to hotel manager, I was surprised. He told me that this year hotel hasn’t any tie-up with makemytrip.com. Hotel manager also told me that they had tie-up with Mr. Pawan Thakur last year but this year from April, they haven’t any tie-up either with Mr. Pawan Tahkur or with Makemytrip.com. I had no option. I was waiting for the solution by MMT side. But I have not received any solution even after 48 hours.
I reached to Manali on 15th June morning. When I reached to Hotel Mahadev Resort, present manager Mr. Chitra Thakur ( Mobile [protected]) told me that they cannot give room to us. He also told to me that this year Hotel Mahadev hasn’t any tie-up with Mr. Pawan Thakur and makemytrip.com. (I also have audio conversation recording, written acceptance by manager as evidence of cheating ) . Then at end movement I had two options either spent night on road with family of booked another Hotel at very high cost, coz no other option was remain.
On 16th afternoon I got a call from Ms. Melanie Ann Kerr, MMT Customer Delight Team. I explained all the matter to her. Also I shared audio conversation recording, written acceptance by manager as evidence with Ms. Melanie Ann Kerr. She told me that she will found a solution of this case.
MMT ruined all my holidays and peace.
After the unlimited massages, whatsapp chats, e-mail and around 10 hours conversation with MMT. I got this mail on 3rd July, 2017.
“Dear Sir,
Thank you for your cooperation & patience,
With reference to your case, post checks done internally with my contracting team & hotelier informed us there is no such commitments made regarding no tie-up with MMT.If you are handy with any call recording do share the same as of now I have already informed the booking cancellation IP address did not belong to MMT hence please lodge an FIR at cybercrime cell for booking cancellation made externally from another party.
Please note the booking is cancelled from IP added below
Cancellation IP: "clientIp":"43.2 30.105.194"

Response from Hotel/Contract team :-
Had word with hotelier Pawan Sharma ([protected]).
He has contract with MMT.
Also we do not have any access to check that from where the booking got cancelled.

Regards
Melanie Ann Kerr
Team – Customer Delight
Mobile : [protected]”
I was surprised that I live in Kota, and IP provide by MMT belongs to Gurgaon. ( For your kind knowledge MMT corporate office also belongs to Gurgaon )
When I tried to talk Ms. Melanie Ann Kerr, She didn’t received my call even after calling approx 50 times. After many conversation Ultimately she received the call and told me “Do whatever you want”.

Note: Those who want to complained against MMT can share contact number to discus legal options against MMT.

Regards
Krishna Kumawat
[protected]

I have booked a hotel reservation of Hotel Mahadev Resort, Manali on 26th May, 2017 for the date of 15th and 16th June, 2017 by makemytrip.com. On 13th June in the evening I automatically got a message that my hotel booking is cancelled. But I have not cancelled the booking. I called to Hotelier ( Mr Pawan Thakur [protected] as per MMT Voucher ) but his phone was switch off. Then I talked to MMT customer care, they told me no need to worry, they will found solution within 24 hours. I also asked for IP addresses from which the booking was cancelled. Then from net I got number of Hotel, when I called to hotel manager, I was surprised. He told me that this year hotel hasn’t any tie-up with makemytrip.com. Hotel manager also told me that they had tie-up with Mr. Pawan Thakur last year but this year from April, they haven’t any tie-up either with Mr. Pawan Tahkur or with Makemytrip.com. I had no option. I was waiting for the solution by MMT side. But I have not received any solution even after 48 hours.
I reached to Manali on 15th June morning. When I reached to Hotel Mahadev Resort, present manager Mr. Chitra Thakur ( Mobile [protected]) told me that they cannot give room to us. He also told to me that this year Hotel Mahadev hasn’t any tie-up with Mr. Pawan Thakur and makemytrip.com. (I also have audio conversation recording, written acceptance by manager as evidence of cheating ) . Then at end movement I had two options either spent night on road with family of booked another Hotel at very high cost, coz no other option was remain.
On 16th afternoon I got a call from Ms. Melanie Ann Kerr, MMT Customer Delight Team. I explained all the matter to her. Also I shared audio conversation recording, written acceptance by manager as evidence with Ms. Melanie Ann Kerr. She told me that she will found a solution of this case.
MMT ruined all my holidays and peace.
After the unlimited massages, whatsapp chats, e-mail and around 10 hours conversation with MMT. I got this mail on 3rd July, 2017.
“Dear Sir,
Thank you for your cooperation & patience,
With reference to your case, post checks done internally with my contracting team & hotelier informed us there is no such commitments made regarding no tie-up with MMT.If you are handy with any call recording do share the same as of now I have already informed the booking cancellation IP address did not belong to MMT hence please lodge an FIR at cybercrime cell for booking cancellation made externally from another party.
Please note the booking is cancelled from IP added below
Cancellation IP: "clientIp":"43.2 30.105.194"

Response from Hotel/Contract team :-
Had word with hotelier Pawan Sharma ([protected]).
He has contract with MMT.
Also we do not have any access to check that from where the booking got cancelled.

Regards
Melanie Ann Kerr
Team – Customer Delight
Mobile : [protected]”

I was surprised that I live in Kota, and IP provide by MMT belongs to Gurgaon. ( For your kind knowledge MMT corporate office also belongs to Gurgaon )

When I tried to talk Ms. Melanie Ann Kerr, She didn’t received my call even after calling approx 50 times. After many attempt and request Ultimately she received the call and told me do whatever you want.

Regards
Krishna Kumawat
[protected]

Note: Anybody who is cheated by makemytrip.com please share contact details.

Makemytrip holiday package booked on
Ref ID: NL[protected] for Super Saver Kashmir with Gulmarg 6 Nights - Land Only, Package Category: - Standard, Dept. Date: - Sat, 27 May 2017

My long planned trip to Kashmir from Hyderabad got ruined for around 3-4 days. But all other tourists with other guides didn't get disturbed much due to strike in Kashmir, as they planned proper travel times and visited all places safely.

We did understood the situation in Kashmir and waited for couple of days whatever guide mentioned. Even after strike over and no problem for travelling, MMT guide(Vakeel Ahmed-Royal Tours) just refused to take us outside (just mentioned that its not safe to go out).
We enquired outside and we booked a separate cab outside and visited placed safely. No issue observed like MMT guide mentioned.

We clearly felt like there is no proper planning and negligence towards us during the trip. We already know the situation about Kashmir, we thought well organised/planned MMT guides will take care of the situations properly, but we felt like MMT just cashing the situation.

For 3days completely we didn't roam anywhere and we were forced in hotel only and for rest of days completely as per MMT guides wish based on situation in Kashmir(not as planned).
MMT charged total Rs.41, 707/- for 2 adults and 1 kid with Online booking from makemytrip website itself, I could see that in Royal Batoo hotel where we have forcefully provided accommodation costs around 2238/- per day. (lets say 2500/-) and 2 days in boat house (for that as well in worst case around 2500/-, even we faced powercut and forced to stay one more than planned). So I think, I can fairly assume that hotel bookings may not costed more than 15000/- for 6 days.
And among 6 days we are lucky that MMT guide was able to take us out of hotel to Gulmarg one day and one day in kashmir. So for the remaining Rs.26000/-, forget about how bad we felt staying back in hotel, while tourists who booked from other travels enjoying, even if we divided 26000 for each day its around 4500/- .
6 days hotel bookings -15000/-
2 days guide+ shared van - 2*4500 = 9000/- (4500 way more than local one day cab+guide)
airport pickup+drop + shikara ride (1hr) on high end= 4000/-

So forget about how bad experience that we got and the pain we went through, on a fair note, we expect[protected]+9000+4000) = 13000/- atleast in return. But even after multiple queries MMT is not responding.

The main reason for booking holiday package with MMT, rather than with any other local guides is that MMT will maintain high standards with respect to customer satisfaction. Please help me in getting refund for our hard earned money.

Hi

Make My trip Complaint (Reference ID[protected]

Booking ID: NH[protected]

Done a confirmed booking on MakeMyTrip on the 30th of June 2017, and received a cancellation mail on the 1st of July 2017 i.e 24 hours later after the booking was made.

When I contacted MakeMyTrip, they told me the following -

"We wish to inform you that the booking was failed due to some techinal issue however full refund was processed in the same gift card, requests you to please try again with new booking"

Whereas I have not received any refund until date. When contacted them once again today, they stated that -

"We wish to inform you that Booking ID "NH[protected]" stands cancelled as the Terms and Conditions o[censored]sing the FlipKart voucher has not been adhered. Please refer below T&C's for better clarification. For any further query on voucher T&C's, please contact FlipKart customer support."

NOTE : FlipKart issued these MakeMyTrip gift cards during the BIG10 sale and MakeMyTrip made successful bookings and issued booking vouchers too, before they left their customers stranded and cancelled all bookings done with the MakeMyTrip gift cards issued by FlipKart for every eligible orders placed during their BIG10 sale .

Booking Id: NH[protected]

Hello MissMr.Executive,

I would like to share some words about your service

In one word i can say this is the worst service i have ever experienced in
my life

I have called customer care may be more than 10+ times

I am too much frustrated calling you guys everyday

I have cancelled my booking on 22 June, 2017 and today is 3rd July, 2017. i
really appreciate your irresponsibility

I have to call you guys everyday and it will take me 10 to 15 min to
connect the stupid thing is always it gets connected to Flight department
and they will put my call on hold saying that we are transferring your call
to hotel departments and then i should start from the beginning sharing my
Booking ID and then the person says the same your money is refunded and
then i should only myself say that my request is been processed by so and
so person

Firstly Amnesh Jha was processing my request he asked for my bank statement
which i have forwarded him and then he did not get back to me later i
myself called you guys and later sandeep took the request saying that it
will be processed within 24 hours and assured that money will be refunded
for which he asked me to share the details till 30 June, 2017 and even i
have sent it. later he too did not come back and today when i get a message
saying that my number was not reachable i don't know why when the
wholeworld is able to get back to me then why cant a executive get back to
me

Fine, i called myself again and then i got to know that my request is been
processed by Miss Anshika and the executive to whom i spoke said i have
marked a mail to her she will get back to you within an hour and she didn't
get back to me and then after 3 hours again i called again a new guy picked
a call he again said she will get back to me i am marking a mail to her

I am really disappointed with your customer service. you are really testing
the patience of the customer and spoiling the reputation of your company

REFUND MY AMOUNT AS SOON AS POSSIBLE MAKE IT CREDITED IN MY BANK ACCOUNT

Regards,

Mohammed

For my family I tried to make bookings for 3 villas. Now two villas were confirmed got confirmed while one wasn't.

Now it is showing sold out. For no fault of ours we have to either choose between the family members or loose the entire money. We called MMT and the person offered no help and suggested us to go to consumer forum.

We request atleast one of three solution :

1. Give us an extra villa/room at the same rate.
2. Cancel the villas which are confirmed.
3. Give us extra beds with breakfast.

Please suggest a way out since it was a problem by makemytrip.

My name is MOHIT, I booked my fight from to and fro journey for BANGALORE-JAIPUR travel. I booked it via makemytrip mobile application and choose air costa flight for this trip.

But unfortunately AIR-COSTA stopped working for some operational issue and makemytrip asked me to completely new and different booking and for previous booking where flight AIR-COSTA flight stopped working they told me that 100% refund will come back. Then when I approached makemytrip for my 100% refund (since it was not a cancellation from my end, it was cancellation from airlines itself.) then makemytrip people say that we will not refund the amount until they get money from AIR-COSTA airlines. On the other side I tried reaching air-costa where those people and their customer care number everything is in non-responding mode.

I doubt that makemytrip is really serious about getting my money back from air-costa or not. So now even after not getting refund amount from makemytrip after 4 months also, finally I want to take a legal action against makemytrip.

I approached them many times via their complain board system and via calls emails etc, but there is no result or conclusion. It has taken my lot of time, money and had given lot of metal pressure to talk to them again and again.

Please suggest me what may be the BEST CASE which I can file against makemytrip. Also please suggest me do I need to file case against air-costa airlines as well. For me it is makemytrip whom I paid via online transaction so they are the only responsible people to refund my money.

Along with legal consumer case, can I file a fraud and forgery case against makemytrip company and against AIR-COSTA both.

I booked my tickets for this trip on 15th Feb 2017 and then makemytrip people only cancelled flight on 12th Mar 2017.
From there to till today It is now almost 4 months of time, but there is no refund.

Note: Total money which I paid to makemytrip is 8831.00 INR but now I want to sue them for every problem that was caused due to their unresponsive behavior to the customer.

Thanks
Mohit Tak
[protected]@gmail.com
[protected]@gmail.com

Its a bad experience with ur teem i losses everything because o[censored]r employ given wrong information. about my arrival on visa to Vietnam. whoever duty on 26 /6/2017 at 22:10 in rajiv gandhi international in hyderabad.
its worst service i going tell all people plese dont go on make my trip.
evan lazy fellow to enter the datiles on the website why the requte this type of #### employ

[protected]

Hi

Make my trip Complaint number (Reference ID[protected]

Booking ID:

NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]
NH[protected]

I have done few booking on Airport hotel waves through make my trip. At that time the price of the hotel was very low All the booking were confirmed and I got all the vouchers in my mail. Now after booking the hotel I also called the mmt customer care and speaks with Nidi (from mmt support) who confirm my booking. Now after booking my hotel i also book two flight tickets for my friends who will be staying with me in the same hotel.

Now after some time I got call from hotel staff where i booked my hotel ([protected]) he told me he have not got any confirmation of my booking and he told me that he will not allow me to check-in the hotel. He was also very rude to me.

After this i contacted make my trip to confirm my booking from the hotel and if the hotel deny the booking i request them to change my hotel. I do not need refund as at that time the hotel price was very low and i will not get the same price now. From my side my booking is confirmed i have all the vouchers. All the bookings were confirmed by MMT.

Now today MMT customer care called and told me they there was technical issue at their end and they cannot give me the bookings that i have made. If there was technical issue that is there problem not mine i have done everything correct. Moreover there is no TOS of make my trip which state that in case of technical issue all the booking will be void.

Now i have also booked flight tickets for my friend so all my future plans are dependent on these hotel booking.

My check-in is on 6th July 2017 can you please help me to confirm my booking asap. If you need an other information let me know.

I had booked international ticket (Booking id: nn[protected] for my family from delhi to tbilisi and same way return (Which was journey date on 19.05.2017), but due to some reason i had cancelled return journey on 28.04.2017 which most 20 days before from journey start. As i have purchased refundable ticket from make my trip site online so i am eligible for refund, but many times i have contact through mail, customer care centre did call but every times from mmt they try to fool me. Now even i am trying to call them they made my call in hold.
Almost two month spent but no refund amount credited in my account by mmt. As mmt customer care already agreed for refund but now they are only mentioning that working on same issue.

Makemytrip bus id: nu[protected]
Boarding date and time:14 jun 2017 10:00 pm
Hyderabad - bangalore
Yellow bus services

This bus was cancelled and the bus operator upon requesting for alternate arrangements, refused to accomodate, and asked me to contact makemytrip for refund.. Please note this is not acceptable service. Anyways assuring you that shall not be availing makemytrip facility nor shall promote this app.

Till date the refund has not credited in my account

Hi this is srikanth, i am basically from hyderabad but staying in delhi from last 5 years as it is my work location. I visited hyderabad this week and booked a hotel best western ashoka from make my trip booking id nh[protected]. I was in my relative house for few days and planed to move hotel before leaving as it is near by hospital for checkup for my wife (Fernandez hospital). She was having 4th month scanning and i dont want to her to travel much. When i went to hotel they denied allotting a room as my id proof has local address. I clearly explained them the purpose of booking room and shown my office id card and visiting card. But they said they cant allot room as per per their policy. But i was stayed in the same hotel when we came 5 months back. I have called the make my trip customer care spoke to bipin (Or some employ not sure with name) and i explained my problem coming out of the hotel. Earlier he said he cant help me and there is no refund possible then after he placed by call on hold saying he will get back to me. I was out side hotel with my wife for more than 30 min's and moved to another hotel which is 10 min's walk from ashoka. When i requested them saying my situation and hospital visit they asked me to sit and said they will arrange room in 10 min's. At that moment i got a call from make my trip employ he asked me to go back to hotel and show the office id. I informed him please do a refund as i am already checked in to other hotel. He started laughing saying excellent, very good i never expected this kind of response from a customer support. My self and my wife was standing out side hotel for 30 mins at 1 pm noon. And i was kept on hold for 20 mins.

If a person raised and studied in hyderabad carrying local address prof works in delhi from last 5 years is he not eligible to stay in hotel. Even after showing office id and visiting card.

Please review my request and initiate refund for hotel facilities not being used. And its a good lesson for me i strongly suggest for all please go to hotel talk to them and book your room. It may be bit costly but it will avoid waiting on roads and sarcastic answers from customer support executives..

Thank you..

Dear sir/madam

I have booked 4 ticket of go air thu-09mar2017 06:18. Against pnr no - rb122z.

Out of 4 tickets i have cancelled 2 tickets in the name of satender kumar, shuaif saify aginst these.

Still i have not recieved my refund amount.

My flight was goa to delhi.

Please let me know the when i can get my refund amount.

If your not respnding i wll got to consumer forum against your irrresponsible behaviou.

Indly resolve it on urgent baisis.
Thanks
Rajneesh
[protected]
[protected]