MakeMyTrip India Complaints & Reviews

Dear team,

Today 07.06.2017i have booked jaipur to amritsar flight jai 10:55 to atq 13:50 (1stop) but you have booked jaipur to amritsar jai 10:55 to atq 21:10. (1 stop)

I wanted below schedule..

22 jul 2017, satfare rules
Jet airways
9w-2353
10:55
Jai
Jaipur
12:10
Del
New delhi
1h 15m
Non stop
Economy
Plane change at new delhi | layover: 0h 35m

Jet airways
9w-2791
12:45
Del
New delhi
13:50
Atq
Amritsar
1h 5m
Non stop
Economy

..

But you have booked below wrong schedule...

22 jul 2017, satfare rules
Jet airways
9w-2353
10:55
Jai
Jaipur
12:10
Del
New delhi
1h 15m
Non stop
Economy
Plane change at new delhi | layover: 7h 30m

Jet airways
9w-2793
19:40
Del
New delhi
21:10
Atq
Amritsar
1h 30m
Non stop
Econom

Which is not suitable for me.

Kindly change either my flight or refund my total amount asap.

Booking id nf[protected]

Regards,
Kaushal
[protected]

Makemytrip with their attractive adds fooling people of their good service. But actually this is ugly and fake. For an international booking change they made wait us 15-20 mins on hold. Issue is usually not resolves in one call. At least 10 times call need to done and wait for at least 30 mins for an international call too. Worlds worst service.. We are calling many times no proper response. No proper talk from staff. They don't have proper information with you about the booking. Different staff has different information. We have an international flight. Flight is cancelled by the airline but makemytrip has no information on it yet. They are 1st time hearing from customers. They take too much time for a simple query also. By this you would have got an idea how would be their management with improper system, response is too poor. Other online agents are fast than you and giving good service in cheap rates. We have done mistake by booking in makemytrip. Never ever book by makemytrip. Don't mistake by their fancy adds.

Funniest part is their website. Many bugs. Click anywhere in website it will take you to new window. You will end up with 100 windows if you still use it :-d. The 24 *7 customer support click doesn't work it always opens same page. They claim to be india's best travel agent. I advice to improve your website then let customers decide if its best.

We booked a trip for kerala worth of 80k. We were promised that it would 3 star hotels and tree house on the second day. It was not at all tree house. When asked for tea there we were informed that milk is not available. Ordered for omlette we're provided without bread and said not available. Even basic things like food was not served properly and not tree house. On the third day we stayed at hotel at elephant route. We had asked for 3 or 4 star hotels l. But it wasn't like that. Because room was not ready.ac and heater were not working. Toilet papers were not placed. On double bad two single mattresses were placed. Initially we were forced to choose food from their buffet menu not from the menu provided by the restaurant. It was not mentioned anywhere or informed while booking. We contacted many times for ac and heater. They were still not working. No action was taken by hotel authority or mmt. Mmt call hold time was around 30-45 minutes. After spending 80k do i deserve these kind of services from hotel or mmt. I want refund for these two days. We still have three more days. I'll contact if i don't find services satisfied. Because i paid them good amount of money. I want refund for these two days. Just refund nothing else!. For sightseeing, we were not informed that water is not available in periyar lake so you'd not be able to enjoy boating. We we're completely cheated for this tripm

I had booked my holidays with make my trip and they charged me for five star hotel and promised me such services.
During trip i found that hotels/rooms/arrangements are not as promised and when i complained mrs. Payal of make my trip executive she was not known t hotel and it's service, still she booked my booking with such hotel.
Inspite of paying for 4-5 star hotel they didn't provide me.ac room. They give me thali dinner where menu was decided by hotel staff itself and make my trip executive was not supportive in this.
After complaint she behaved like she was also surprised and asked me to dine with available options and all.

It's cheating and they just care about you until you don't pay them. They wll do hotel booking without knowing it's service and all.

NR[protected]

This is the refund no. Its been more thaan a week. You all careless people gave me a date of expected refund to be 5th june. And please look at the date today. The refund amount has not been transfered into my account till now. And you never pick up your customer care calls. Very good. What am i supposed to do now? I am thinking of going to the consumer court and police both.

Booking id. Nh[protected]

This booking has been cancelled without informing me.

There was ongoing issue regarding the confirmation of this booking since last tuesday.

I was assured that the matter will be resolved and i will get a call back from the concerned department.

I got no call for 48 hours so i called again on your helpline.

While the call was on hold my booking was cancelled without even informing me.

I checked with the hotel regarding the confirmation on monday morning to which they told that booking was confirmed on there end.

This is really unprofessional from the executive side who was handling my case.

The executives names were mr tushar and mr nishant.

I received a call regarding this from phone number [protected]

Kindly look into matter and rebook my hotel.

Sumit jain
[protected]
[protected]

Dear Sir / Madam,

Please note that I have booked one ticket from Rome FCO to Delhi on 21st May through makemytrip ( for the flight of Kuwait airline with booking reference number NN[protected] & paid Rs. 23, 404.00 by our credit card ). As I have not used this ticket on Medical ground. I also informed last week to your toll free number & then I received one phone call also from Mr. Tanvir from your Kolkata office & he promised me that he will talk to their management & return the amount.

So you are requested to kindly look into this matter & refund the amount ASAP.

Thanking You.

Best Regards / Arun Sharma

M/s Arun Sharma ( Buying Agent )

110, MP Mall,
Near Gopal Mandir
Pitampura
Delhi-110034
Ph:[protected]
Mobile: [protected]
E-Mail: arun.[protected]@outlook.com
Skype : arun_sharmaa3

After trying to contact the customer service team since yesterday and sending numerous mails with no reply here I am writing this complaint.

Booked 2 bus tickets for 5th June 2017 which costed me inr2010 and booked a return for inr2400 for the 11th of June. A total of 2410.

Cancelled these booking today at around 12 pm where in I was charges 25 %(INR550) of the 5th booking and 10 %(INR250) for the 11th which I was ok with .

Got a mail confirmation showing the amount cancelled and it mentioned that I would receive the amount minus any discounts I availed .

I got a total discount of 250 rupees on the two different bookings using code:BUSMOB so even if I minus that it's like in total 1000 bucks less.
And now I Receive a message that refund of only 804 and 1160 is processed.
where is my remaining money? why does no one answers the customer care number or mails sent.
I am supposed to receive INR 3410 and make my trip just gives me half .

Really bad experience .

On 31may, 2017 I tried to book train ticket and duing the process the fee was deducted but the booking failed. The refund process was initiated but till now no progress has been made. I have filed a complaint but they havent replied even after 24 hrs of filing complaint. I tried calling the customer care support but nobody has bothered to pick up a call. I have wrote mails to Deep Kalra and others too but no progress has been made. No reply nothing. The refund mail also shows the refund amount to be Rs.0. Below are the details of refund.
NR[protected]
Amount : Rs. 2575

I had made flight booking for multiple cities, vide the makemytrip booking id nf[protected] on 30-june 2017. And on making the full payment of rs. 26, 367, i received an error message that some of the sector of my booking could not be made. I submitted request to customer service to re-book for those sectors.
I tried to call the customer service helpline and was told this is being checked and shall come back after 72 hrs. Now its over 3 days, still i do not have the confirmation to book my tickets or get the refund. And now maybe i would not get the good deal/ prices, which i could locate 3-days back

I booked 3 bus tickets on makemytrip before 3 days of journey. The bus operator had informed that the bus was cancelled just before the departure time. They told to ask the customer care of makemytrip. I mailed them the complete details and they said to wait for 24 hours. One week completed and there is no another reply from makemytrip. My booking id numbers are nu[protected], nu[protected], nu[protected].

Unfortunately i was booked a package without flight ticket. So i wish to cancel that and send email to makemytrip. Every email failed to sent (Email not delivered).in makemytrip.com website is useless coz there is no information available about my package, tickets, transaction detail etc... Finally i gave complaint through [protected] at may 11 2017, still no one call me and conform my cancellation. Actually my departure date is june 26. As by makemytrip terms if we cancel package before 31 days from departure then they will give 100% refund. But they don't want to give 100% refund, and they make delay artificially and think to give as many as low refund amount

Myself kishor ugale booking ticket of bus from Baroda to aurangabad on 27 may for evening traveling and they book ticket o. 28 may but third party send message to ticket of 27 and customer send messages 28 th booking. Then also refund amount is saying different from call center person. Up till not got refunds and I am so much harrash to take refunds..

Hi,

The trailing mail is self explanatory, but on the contrary I have not received any refund as mentioned in the below mail.

I would request to clarify on the same with immediate effect as I have to do booking from Lagos to Bangalore or Lagos to Mumbai for 5th June 2017.

Thank, will await your attention at the earliest.

With regards,

M Subramani Nanaiah

Sent from Yahoo Mail on Android

On Fri, May 5, 2017 at 11:42, MakeMyTrip
wrote:


MakeMyTrip Refund Successful
Reference Number - IN1704R3S3872682

Dear Subramani Nanaiah Mechira,

Refund amount of INR 5, 610 for your MakeMyTrip Booking ID NN[protected] has been successfully processed. Total refund amount will reflect in your account(s) in 3 working days.

In case the refund does not reflect in your account by 08 May 2017, please click here to submit your complaint. We will be pleased to follow up with concerned bank to assist.

To know the updated refund status for the cancellation and the account details where your refund will be credited, please click here.

We look forward to assisting you again.

Team MakeMyTrip.com


Flight Details
ETHIOPIAN AIRLINES ET 900 - ( LOS ) to Addis Ababa ( ADD )
Travel Date - Sun, 30 Apr 17, 13:30 hrs
ETHIOPIAN AIRLINES ET 686 - Addis Ababa ( ADD ) to Delhi ( DEL )
Travel Date - Sun, 30 Apr 17, 23:40 hrs
VISTARA UK 813 - Delhi ( DEL ) to Bangalore ( BLR )
Travel Date - Mon, 01 May 17, 17:20 hrs
Subramani Mechira


Refund Details
Payment Mode Refund Amount RRN Number* Time Required**
HDFC Bank Rs. 5610 - 3 working days
CARD # 485499**********
Total Rs. 5610 3 working days

* RRN is Receiver Reference Number.
** Time taken (in working days) by the respective bank to credit the amount in your account.

MakeMyTrip Customer Support

MakeMyTrip India Pvt. Ltd.
243, S P Infocity,
Udyog Vihar, Phase I
Gurgaon - 122016
Haryana, India

support.makemytrip.com
India Toll Free
[protected] from MTNL and BSNL phone lines
[protected] from All Major Operators

Sent from Yahoo Mail on Android

On Fri, May 5, 2017 at 11:42, MakeMyTrip
wrote:

I am receiving irrelevant emails regarding changes of my departure and arrival. Only there are only 9 days left to my flight departure and i am receiving emails regarding changes in my e-ticket. Kindly look into this matter very seriously cause any changes without our concern make my trip would be fully responsible for it and would have to compensate for my flight as well as the entire trip. My personal number is [protected]

The flight was cancelled in feburary and we requested a cancellation by then but still haven't received the refund. All we hear is that the the airlines have not refunded the amount but we booked through makemytrip and except that they gaurantee the refund appropriately.

Every time I call customer care, the agents give some random one month period for refund. And I have been constantly asking them to give me an estimated date that they can process the refund.

There is no followup unless i call and wait in the customer care number for an hour to get connected to an agent before atleast I could talk.

I expect makemytrip to handle the issue with the airlines at the earliest and process the refund as soon as possible. Without knowing any information, or eta, I cannot keep waiting infinitely to get my money back. This is really frustating.

Booking id : NF[protected]

I had requested for cancellation of my flight (Nf[protected]), at the time of cancellation refund amount was showing 1780/- and have selected the reason "flight postpone/pre poned", they have sent confirmation mail on 27th @ 12.47 pm about my cancellation with link to check the status and refund amount.

Have checked the same and refund amount was showing 1780/- only, on 28th got a call from customer care representative (Mr. Amit) and he was explaining about refund amount and he was clamming refund amount would 480/- instead of 1780/-, when i have asked the same question how come 480, mr. Amit disconnected my call without giving any proper reason.

Now, they have initiated the refund amount 180/- instead 1780. No, where in the mail mentioned or confirmation over on my cancellation, when the system committed 1780/-, mr. Amit committed 480/- and system initiated 180/-.. How???

They least bothered about customers and simply disconnecting the calls without giving proper resolution.

I would request someone to take this initiate and take the action accordingly.

Good day,

My name is Arun Ramanathan. I tried booking my ticket today for the sector Mumbai to Coimbatore for Indigo airlines flight (12:00 HRS departure) for 30/05/2017. I used Canara Bank Net Banking and amount of Rs. 9, 948/- has been debited from my account but until now i have not received my ticket confirmation nor refund.

Appreciate if you could assist in refunding the amount back to my account.

Best Regards,
Arun Ramanathan

This is the worst experience i have ever faced. Since morning i was trying to book flight for my wife (Monica sharma) for for jet airways early morning 5:55 am flight through make my trip app. I made payment and this time after the successful payment, it holds the screen for long time by showing message that processing you request and after hold for almost 2 mins i got a screen of confirmation of booking for different timing as evening flight. I do not know what wrong is with the app and how this happened. When i called customer care they say you have selected evening flight i am saying i have selected early morning flight but they are not agreed. When i called to customer service they said they can not do anything. Please help me in this case sir. I am attaching all document with proof of screenshot.

I am a frequent traveller and out of 365 days in year travel almost 350 days. The biggest blunder of my life I did is to book a hotel thru make my trip. My booking I'd was NH[protected]. I have stayed in hotel from 21st to 24th may. On my repeated requests, and complaints at customer care, make my trip not sending copy of invoice on my registered I'd. I have called over 17times on customer care, even the supervisor told me day before that it will be sent in 3_4 hours and he will also arrange a confirmation call. Nothing as of now.
Should I approach consumer court for the same or you will send the invoice copy on my ID??? And if yes, in how much time.
I WILL NEVER OPT FOR MAKE MY TRIP SERVICES AND WILL TELL FELLIW COLLEUGES ALSO TO BAN /NOT TO USE ANY SERVICE OF YOUR COMPANY.