MakeMyTrip India Complaints & Reviews

Dear sir,

This complaint regarding to hotel booking.
Some days ago i m booking a hotel in haldwani from make my trip.com. Some minor issues the hotel booking process was canceled and they cut. My hotel booking fee. From my bank account and. They would not refund my money in bank account, plz kindly grant me
Regards
Pankaj rana

Hello sir before 1 month i have booked trip with make my trip to dubai tour in 120000 inr with commitment of 10000 cashback in makemytrip account with co-ordinate with mr mohit shetti email address is Mohit.[protected]@makemytrip.com

actualy durring tour i have suffered a lot ... and it was started from ahmedabad airport they have canceled my wife's ticket without my permission that they paid to me before 15 days but they confirm me 10000 cashback in one week now it has been 5 weeks and there is no response from his side and he is still ignoring me i dont know why i have booked trip with his trust of 10000 cashback in make my trip account i thik he has cheated me and i dont want to be cheated and i am making awareness in consumer complaint and as well as in that honorable company make my trip here in that image you can find their confirmation

If we do booking by using makemytrip there is no option for cancellation and there is no option for cancellation. rtc bus was better in those days atleast they were paying on cancellation 50% 40% 70% of amount on small amount.

Yesterday i did reservation of hyderabad to bangalore e ticket reservation by using makemytrip app and indigo airlines they won't entertain even one rupee cash back return.

It's really big disappointment if we cancel our ticket.

It will go under sadqah. makemytrip is big company.indigo is even big company of airlines they won't give single rupee it's really baseless. this tax that tax swach bharat tax all taxes we have to pay for air bus reservation. if we want to cancel makemytrip will tell us to call indigo.indigo will tell us to call makemytrip this fraud big companies big fraud. please control this cheat looting public money on the name of company rules and policies. take some action by indian government.

Makemytrip e ticket id: xbhgvj

Hi all,

I have booked a hotel from make my trip for 2 nights in mussoorie. i have selected 3 star category & paid rs 7597/- for 2 nights, unfortunately i had a pathetic experience of my life. i was promised neat & clean rooms as per hotel guarantee policy of make my trip but i got worst experience of my life.
Rooms were dirty & the star category of the hotel was not more than 1. i have attached the rooms pics & requested make my trip to honor hg policy, however they simply denied & was unprofessional.in short my grievance is this, i have paid rs 7597 to mmt and requested a super delux room, however lower room category was offered to me as rooms were not available & now they are not helping me out. they have done a scam as they have taken money from me & not given me promised services, please help in getting my money back

I had done round trip booking on 15th June with booking id NF[protected].another booking done for 17th June NF[protected].i have cancelled both the booking on 17th June.i had word with customer care Executive regarding cancellation.i am doing continue follow up for my refund but still not getting responses..all false information give to me
I jst want to file complain against make my trip.company is just providing wrong information..
Juhi
[protected]

This is my complaint against Makem trip and it's hotel cancellation policy. On 20th of June, I booked Alankritha resorts, Hyderabad and within an hour's time I cancelled my booking. I called up the customer care and they promised me a refund . I kept calling Makeup trip almost every day from 21st June till yesterday and every day a new customer care executive took the call and I explained the issue to everybody and I was assured a refund. The amount charged for the resort was 4646 rs and I was given a discount of 130 rs while booking. Yesterday, after long wait on the phone call, I got to know that only 130 rs was refunded and the remaining amount 4516 will not be refunded.
All this while I was assured that my money will be refunded and today I get to know the money will not be refunded because of some unclear and complex cancellation policy.

I need help here and I file this complaint against this website for cheating me on cancellation. The booking was cancelled within minutes and still they say cancellation policy does not allow them to refund my money.

This is a very big fraud company and I request immediate attention on this.

Thanks!

I booked hotel in lonavala last month. For some personal reason i cancelled my booking . But they gave me no refund, if your read makemytrip policy they mentioned that you will get full refund when cancelled before check in...my booking ID is NH[protected].. seems Like makemytrip is misleading consumers

Hello.
I mustafa have been taken a ticket on date 9.7.16 from guwahaty to silchar arhans tour travel bus seat no 5. Through mmtrip, when i arrived ticket counter then bus operator told me, ur bus cancelled u hv no seat and not refund money but it's false and fake, they have didn't help me, so make my trip is fake and chit, unbelievable site. Mmtrip didn't help me and not pick up call and not refund money. My bus pnr no shd9pss 6.30 on bus starting time. So dear all don't make ticket from make my trip.

Please refer the above booking id, which we received on 7th july 2016 when we booked the ticket from bangalore to phuket on sat 9, july 2016 and phuket to bangalore 15, july 2016 through makemytrip india pvt ltd.

Note:
When we arrived at kempegowda internation airport, bangalore with the print out of booking confirmation which we received from make my trip (Mmt), we were totally shocked to hear that there is no reservation. As a responsible company mmt should have informed us if any problem in issuing the ticket. Immediately we contacted mmt, but unfortunately no was no proper response from mmt and we have to return back home. Because of mmt mistake we had suffered huge loss in terms of financial as well as personal as we had family gathering for 1 week and we already had hotel booking in phuket. Now it is the duty of mmt to compensate the loss atleast 70% of the booking amount. It was a total nightmare for my family, mmt should have made some other arrangements to accommodate 4 members. But nothing was done. Horribal experience with mmt. Irresponsible behavior regarding customer's concern

We had also received sms alert for the payment received from mmt as soon as the payment from transferred from my hdfc credit card account as soon as the payment was deducted from our credit card account.

Also refer the discussion with mr. Avik pal, ref no.[protected]. Kindly arrange for the full refund of booking amount rs. 1, 10, 040.00 immediately.

Hope mmt will understand our situation, and compensate the loss.

Attachments : sms altert, booking ticket

Makemytrip never refunds money when we cancel a ticket thru airlines. Although airlines deposit back to Makemytrip within 3days. However Makemytrp cancellation procedure is until we initiate cancellation in makemy trip bookings they will not refund the amount. Who is going to pay interest for this? I have cancelled number of tickets and now I don't see those bookings in Makemytrip website.

How can they form these kind of procedure, where makemytrip will hold millions of refunded amount from Airlines but will not be deposited automatically to consumer, until they come and seek.

I am sure, makemytrip must be looting millions of rupees like this. Its very simple procedure, when airlines refund money they must be sending instruction with Airline PNR. Makemytrip does have this information, what is the complexity in this to refund customer account immediately.

Can you please take immediate action on this?

Unfortunately I am not aware of the tickets that I cancelled in the past. My makemytrip account is registered with [protected]@yahoo.com email id. Makemytrip must have all bookings that I made and the money they received for the cancellation too.

My pnr is ne39yb. still refund not credited as i booked round trip on 5th and 6th june 2016. the flight was cancelled due to operation problem. i have attached e ticket for your reference.

I cancelled mine and my wife kanika maloo ticket on 25th june at 1:25 am & 1:35 am for the flight delhi to leh at 6:40 am. i have the cancellation request confirmation mail from make my trip too for the same. i should be eligible for the remaining amount after deduction of cancellation charges of 2225.
But i got only taxes because of no show as per airline go air. that's mean make my trip does not inform go air regarding the cancellation.

Go air have confirmed me that they did not get any cancellation request from make my trip. this is the technical issue at make my trip side because of which i did not get the remaining amount after cancellation charges. i know i made the cancellation request with reason airline delayed which is true for the connecting 1st flight of indigo after which i wont be able to catch the 2nd flight goair. but by mentioning that reason does not mean that my airline ticket of goair wont be get cancelled.

Now make my trip should refund me back the eligible amount what i deserve.

Nikhil maheshwari

For the booking reference nn[protected] and nn[protected], i am following up since 3 months (april, may june and now running july).

For these booking reference i have cancelled my ticket but till now i have not received refund yet. as per my conversation with makemytrip money is already credited to mmt account (from airasia) but mmt is not refunding to me.

Misleading/incorrect information was provided by assistant sales manager of mmt, mr. ravi thakur, during booking of tours.

We (two ladies) have booked a group tour to sri lanka in march of this year. on reaching there, there was no sign of a group tour. the only two members of the so called group were two o[censored]s. there was no response to a number of e-mails sent in this regard until the matter was referred to higher authorities. however, no indication of apologies or accepting the error.

I made the mistake of booking another group tour for myself to kashmir through ravi thakur. i was told that there would be 30-40 persons in the group – travelling and sight seeing would be as a group and hotels would be different for different packages. when i reached srinagar, i came to know that i was the only person for the package/itinerary given to me as a group tour. i was alone during the entire trip. clarifications given by ravi thakur made no sense at all. i asked the management of mmt “does it make sense to leave a single lady alone for travelling and sight seeing in kashmir.”
In my opinion, people should at least think twice before booking a tour with mmt. they are least bothered after receiving payment. moreover, if a person holding managerial position has no knowledge about the trips, what we can expect from junior staff of mmt.
I would want as many people as possible to learn from mistakes made by me.

Please check the Ads Blinking on skype only for stupid attraction. Please check the image

Hi

Mmt booking id: nn[protected]

On 5 july 2016 at 12 pm request was given for upgrading from class w to class k for flight from bkk to bom for 18 july. this was required to utilise a jet voucher o[censored]pgrade to premium class and this voucher needs my economy ticket to be of k class.

Mmt committed to close this in maximum 6 hours by issuing new e ticket.
Payment was immediately done for rs 6427.

Till now 11pm hours on 5 july the e ticket is still not issued and i will not be getting premier upgrade on jet airways since the seats are no more there.

Hence the purpose o[censored]pgrading to k class is no more valid and hence i asked for cancellation of change request since the request is not completed on time.

However they have refused to refund even though they have not completed the change request on time, since completing the change late is of no use.

I have been waiting to book my ticket again but the amount of my ticket has not yet been received since it has been 5 days..so i request u to refund my amount of Rs. 3914/- as soon as possible...If their was any problem for the ticket than your site should not show that tickets are available & and your contact no. is not a tool free as well nor can we complain it through that no.

I have done a flight booking with SBI card offer of 1200 cash but till now 4/7/2016 not received any cash back.

i booked the tickets on 29 April 2016..

i tried calling them more than 4 times and every time the representative raised a request saying that in 48 hrs my request will be resolved not one of them turned up .Mailing them again and again also did not helped.

I booked five air tickets through make my trip for delhi-bali-bangkok-delhi.
The booking was made on phone by the travel executive maninder singh. he suggested that we should not book all five tickets together to avail more cash back. same was done and we were told that we will get a cash back of rs. 8000 if we use our icici debit/credit card. we could have booked through any other portal or even through the airlines directly but he assured us that we will not get this benefit elsewhere and so we did as we were told. he spent lot of time in convincing me that i was getting a best rate with a lump some of cash back benefit. but not once did he inform us that make my trip wallet is just a tool to fool innocent travelers like me. not once did he say that i will not be able to use my wallet money at one go. it was all simply to dupe me.

I got the cash back of rs. 8000 in my wallet with a message that i am supposed to use the money by august mid or else it will expire. not once did the executive inform us that we cannot use the entire amount of the cash back for our next booking at one go. he was only trying to sell hard and make a fool of me.

Yesterday when i was making more bookings and wanted to use the cash back i got a message that i can use only five percent from the wallet at one go. and only rs. 330 were deducted at one two-way booking. whereas i had thought that now since i already have a cash back, i will not have to shell out more money for my next booking. this is sheer cheating and i have been nicely duped by their executive. make my trip wants me to travel everyday to be able to somehow use my wallet money or it goes back to their pocket. i'm supposed to make end number of bookings in one month so as to recover my rs..8000/- even if the rates offered are high at their website than any other providers. this is utter nonsense. they are simply making a fool of the customers by announcing such schemes.

I requested makemytrip to put the cash back, back into my bank account as it is impossible to use only five per cent in the given duration, but they refused to do so.

I am wruting this complaint so that more innocent people like me do not get cheated and duped by makemytrip's executives and their meaningless schemes.

This is to seek seek solution for my booking confirmation that got disrupted due to server breakdown on 30th june 2016. when i tried booking the flight ticket on 30th june 2016 through hdfc netbanking,
The amount got deducted from my account i. e., rs.13801, but i did not receive any confirmation from your side.instead, i got a message saying server error. on 3rd july, i got an email that rs. 8858 has been credited to my account,
But it was not reflected in the account. wat about the remaining amount of rs.4943?. this was due to your server error and my ticket was treated as cancelled, though i did not cancel the ticket from my side.
I need complete refund of rs.13801. kindly request you to refund my money back. please revert as soon as possible.
Pnr is nf[protected]