MakeMyTrip India Complaints & Reviews

My name is rupal baphna. I had booked a flight ticket for my daughter anokhi bafna through make my trip in jet airways. The travel was from indore to bangalore on 02nd aug 2016. The flight got cancelled and anokhi had to take another flight for the travel. For the refund of the flight charges, we are continuosly following up with make my trip, but not getting a satisfactory support. The flight number is 9w 7178. The e ticket number is[protected]. The invoice number with make my trip is nf77965.
We are expecting the complete refund of rs. 6272/-. But we received only rs.780/-
Expecting for the complete refund.

Booking id: nn[protected]
I have not got the refund from make my trip, its already 15 days gone and now nobody reply on email.
I have the email also from make my trip assuring that they will credit our refund in 5 days. But now nobody is responding.
I have cancelled the tickets and we got the email from make my trip that we will be refunded rs 38322.
But now no single penny is been credited in my account.

I booked the flight from delhi to zurich and return for my father and uncle there was some name modification that was suppose to be done i called makemytrip they said you need to pay some amount and it will be done its been more than 10 days i have been calling makemytrip and sending mails that i am ready to pay the amount please do the name change.
They are not responding i have been calling customer care and they are saying that we will call u back within 48 hours.
I haven't received any calls from make my trip the flight is on 12th of september 2016 and today is sixth of september i called airline as well because the make my trip customer care ask me to call the airline directly that they will do the name change but airline refused it that it can be changed through makemytrip only and they do it every time like this only to every customer i really don't know what to do i have enough document to file a case against them.

I had flight tickets booked via mmt to and from srinagar for july end 2016. There was some cashback offer then with citibank (Code appfest) for transactions above 5000. I got a cashback of 1500.

I had to cancel the onward journey due to the uncertain condition in kashmir during that time. The carrier refunded the full amount for the journey. Whereas mmt deducted 1500 and refunded the amount to my account.

On first enquiry they agreed there is some discrepancies and cashback will be refunded back. Later on they started changing their statements and started saying cashback is not applicable on partial/full cancellation. However, in the terms and conditions of the offer code, only full cancellation details are mentioned.
Customer care is showing international flight offers terms and conditions with me when asked. My remaining journey ticket cost is above the minimum transaction amount, yet, they are not ready to refund the cashback amount to me.

If they have any such condition they have to mention it clearly. Showing terms and conditions of different offer and not responding properly is unethical from mmt.
I need the cashback amount (1500 rs) back to my account.

Dear All,
Please be aware while making bookings through Make My Trip...I am an employee of a company and manage their Corporate Travel, , , , i often do booking online...we have faced it several times with Make My Trip that at the time of Booking it shows as a refundable booking but later on due to some unavoidable circumstances we try and cancel the booking it shows as it was a non refundable booking and no refund is received...we have faced this issue both in Flights and Hotels Bookings...Also when we call at their call Centre for such issues they simply say they will not be able to help us in this...Because of this Fraud done by them i have ended up paying this amount from my Salary...This is very sad that being a regular Client we have to face such Problems...

I tried to book a flight on 25/ 07 /2016, the booking failed but amount got deducted . ( transaction nf[protected]

I received a sms saying the amount has been sent back to my bank and will hit my account in 3 to 5 days .
The amount has not reached my account still after 1 month and 10 days.
I have been calling your call center for a ARN number, which is needed by my bank to trace the refund transaction.

The call center is not able to provide the ARN number so far

Hi,
I have booked package for Kashmir thru make my trip, seller(executive) dealing with me has committed me that i will get cah back of Rs-3000/- out of 48000/- which i paid to buy a package for kashimir.
Conditio to pay a money thru HDFC BACK, the same i did as well
I have a written mail from him as well.

After so many complaints & phone call i have not recd any amount.All the time i have to tell the same story to new person & they are proving me surety that they will look into it but till date nothing has happened.

I made payment on 19th April & as per him cash back of rs 3000/- should have transferred to my account on 20th June but todat is 2nd september i still waiitng.

I have spent appox 200-300 rs on my phone calls as well. Also it is torture to me to keep on asking & chasing me.

Please help

Hi,
I had booked for a package tour to Andaman from 27th Aug to 1st Sept through MakeMyTrip.
First 2 days of the stay were planned according to itinerary and everything including the property were good. We visted Corbyn's beach, Cellular Jail, Ross Island and NorthBay Island.

Viper Island and Glass Bottom Boat ride were not covered.(supposed to be covered according to itinerary)

On the 3rd day(29th Aug) we went to Havelock Island as planned. The cottage was good and we visited Radhanagar beach.
On 4th day(30th Aug) we went to Elephanta beach in the morning and were supposed to return to Port Blair on the same day. However, the return Ferry was booked for 5th day(31st Aug) evening. There was no sight seeing scheduled for 1 entire day.
We were supposed to visit local places in Port Blair on 5th day. Instead we visited few local places on the 6th day(1st Sept).
However we were not able to cover all the places as mentioned in itinerary.

Would like to tell you that the overall trip was not smooth, had to make repeated calls to Lohith (MakeMyTrip executive) and the local vendors in Andaman to fix the schedule.

Few of the baseless claims made by the executives.
1. When we asked to reschedule the ferry from Havelock to Port Blair, the executive told us that it is a Govt rule to stay in Havelock for 2 days compulsarily. (We enquired with local people and there is no such known rule)
2. According to the executive, the ferry was booked 2 days in advance(25th Aug) and the seats were not available for 30th.(The ferry was booked on Aug 6th- see the attached snapshots). - Another false claim
3. When asked for justification, the executive told that the itinerary is only tentative.
(It is no where mentioned that it is tentative, there was no communication on actual itinerary).

When asked about the planning, the executive was rude in telling that "it is not my problem if you people are getting bored".)

On the 6th day, there was no communication from MakeMyTrip executive to the local vendors in Andaman about or local city tour. We were made to wait for 1 hour in the reception of the lodge for them to pick us up.We had to hurry in seeing the places We could not cover Samudrika Museum, Forest Museum and Wandoor Beach.

There is a clear communication gap between the ground staff and the executives. We too were not informed about any changes apriori.

Since there are lot of places which are not covered and the unhappy experience, we need a refund from MakeMyTrip.

Kindly initiate.

MakeMyTrip Booking ID: IN1605B2S696183

Regards
Manoj

Hi I have booked an air pegasus flight through make my trip app on 12th of Aug, 2016 from bengaluru to hubli. Flight no OP 111 with pnr no AQTB4M. I am supposed to get full refund of Rs 13015/-. But it has not been settled yet. If I call make my trip they say they haven't received the amount from the airlines. If I call the airlines they just don't answer the call. Should I file a suit now? Pls help me out.

We booked a package for goa. We requested for upper category room in the hotel. First the agent told us 90, 000 and then after 3 days he told 1, 20, 000. Even after the payment of 1, 20, 000 rupees, we got to know that he booked basic category room for us which was not worth giving 1, 20, 000. When we tried to talk to him, he stopped responding and even make my trip did not act on our complaint. These people looted us

Its been two days that i made the payment of inr 25, 000 when you asked. This amount was higher than mentioned in the quote required to be done at the time of booking by 5, 000 but i anyway made it on goodwill.in exchange for this i was promised an immediate delivery of all flight tickets. Little did i know what was about to unfold.

Not only the money has been taken under the false pretence of an immediate booking, but i had to talk on makemytrip customer care, where i was harassed and constantly denied any information more than name of the person i was talking to for over 40 minutes.

Finally from ms. Anjali i could only get the confirmation of money being transferred from me to mmt but no booking whatsoever.in fact my name did not even appear on her screen, just the email id. And instead of inr 82, 000 that you told me it would cost, the package according to ms. Anjali should only cost inr 72, 200 as per details in the system.

I do not know what is going on, since even hours after having been assured a call back from ms. Anjali and resolution of the problem, there has nothing been done by you or anyone whatsoever.

The reason i had to contact customer care was because you are absolutely unreachable on your said number (Extn 3384) not just by me but also internal employees. Ms. Anjali can verify that. And have not responded to even 1 of the emails sent by me since i made the payment. To me it looks like, you got the payment and and disappeared. That was after you made a fuss about making the payment immediately.

So, i need tickets & confirmation now.

I booked a round trip flight from kochin to singapore with booking id nn[protected].
I cancelled the ticket on 19th of august and i have got a confirmation mail saying my ticket was cancelled on 20th of august 2016. But i haven't recieved the refund yet. It was said that i will get a refund amount of rs.15205 with a cancellation penalty of rs:650

I referred two friends as per referral program however didn't received credit for either of them. 1 friend received error referral code provided is incorrect though he checked it and was correct. The other friend signed up using the link provided but neither he nor I received any credit for it. It has been more than 48 hours since I have complained about it but no resolution provided. It's customer service is pathetic and now they are saying will revert in 7 days as this is their TAT.

Please don't waste your time and money by dealing with this company.

Sir,
My uncle tried booking the tickets from Make My trip App and the amount has been debited from the bank account and also the same has been confirmed from the bank statement and people that the same has been credited to Make My trip account. My uncle is not sure which phone number has been used at the time of booking.
Now MMT people are saying they are unable to track the transaction. Please note that the transaction date is 18th August 2016. amount is 31000 which is shown in the bank statement.

I have been trying to reach make my trip customer service agents through various channels to book online an additional baggage for check in for a fly dubai flight with id nn[protected]. Horrible service i got. Numbers on websites are spam. I still not been able to change or reach with about 36 hours for my travel. No one shoudl use make my trip as it has a lousy customer service!!!

Dear sir/ma'am,

Kindly inform you that I got a msg from HDFC, that someone hacked my debit card diducting 15k through make my trip even I didn't use it u can please hold that n help Me in this regard, As I complained hdfc's bank n lodge FIR In nearest police station,
Here u go to see the msg got from hdfc
Thank you for using Debit card ending 5984 for Rs.15276.00 in new delhi at MAKEMYTRIP51056 on 2016_08_26:14:53:43 avl bal:Rs.26217.45
SENDER:DM_HDFC

Makemytrip booking id: nf[protected] for sg-2328/253 (ded-del-ccu), booking date: 14 aug, 2016.
Passenger details:
Subhrajit das n3pzky, jayasree samaddar n3pzky, swati samaddar
N3pzky

I booked the ticket in ememergency and unfortunalety we arrived ded (dehradun) airport 15 minutes late. we talked to the spice jet official and he told it is too late for the ded-del flight, and we can still travel the del-ccu flight. so we took and indigo flight at the last minute and landed in del. upon arrival in del we found that inspite of the assurance all three tickets has been fully cancelled. we talked to the spicejet domestic counter (vaishali and some senior fellow were there) they were very nonchalant and uncoperative. the senior officials even left the counter when asked on the cancellation. it was an emergency and we had to reach kolkata for funeral. the disgrace shown by the airline is condemnable.

A lumpsum of 20, 724/- inr. was forfeited.

Find the tickets in attachment. necessary action is anticipated from the concerned makemytrip asap.

I had taken a holiday package from makemytrip from mumbai to manali & back.
I requested them for an invoice for air tickets as i have to claim my lta, but they are saying we cannot give the same as it is against company policy.

This is not the first time makemytrip is behaving unresponsible, during the same trip the driver had threatened us.
Inspite of complaining again and again, makemytrip did not take any responsibilty. Had a very horrifying experience with them.

Their customer care executives are not trained at all. All they are taught to repeat one line"sorry for the inconvenience"

Its only a money making company but provides zero service experience.

I made one booking nh[protected] and by mistake i cancelled it.. I pressed cancel button by mistake, and i called customer support that i made cancellation my mistake kindly dont cancel it but they said me i will not get mt 9161inr back.. Its not a small ammount, and i dont want to make the booking cancel, i made new booking again but kindly refund me those money either in make my trip wallet but please refund

I have deposited rs.25647 and rs. 27810 for hotel king garden in mahabaleswer and cancelled the booking same day but the make my trip said that the refund will not be given because the rules of refund were that if i cancel the booking before 7 days then refund will be given but how does this rule apply on me if i have booked the hotel for date change. So i booked hotel on 15-sep-2016 to 17-sep-2016 and next booked 25-aug-2016 to 27-aug-2016 cancelled it on same day due to some probems and next booking in childern age but i am getting no refund from them. Plese tell me can you help me.
My booking id nh[protected] rs.25647
And nh[protected] rs.27810