MakeMyTrip India Complaints & Reviews

I cant use my make my trip wallet there is no option to pay with make my trip wallet will you please solve it. When i am trying to book a railway ticket from dhanbad to mumbai it will confirm but when its turned payment mood there is showing debit card, credit card, other option and my wallet but my wallet have only 3 payment option mobikwik, paytm, pay u money. Will you please add make my trip wallet

Very bad experience with makemytrip, extremely disappointed. I booked flights tickets (Nf[protected] on 5th aug 2016 for november' 2016 from bangalore-delhi (To and fro).
I applied coupon appfest which was to cashback flat 1500rs on citi bank debit and credit cards. I booked using my citi bank debit card
And makemytrip app confirmed my cashback of rs 1500 with a pop up. I proceeded with payment of 8200rs.
On successfull payment, i got my tickets on email but did not got any information regarding cashback. I called and these people told me that coupon
Is not applied and hence no cashback could be reason though they were unable to provide any reasons for the same. My bookings was fulfilling
All the terms and conditions for this coupon.

I am extremely pissed off at this application. Last time also, i booked a hotel under free cancellation but on cancelling the voucher due to change in my plan
They refused to made the refund

They will send fake notifications and will not give the offer promised

I booked a return ticket from Boston-New Delhi but due to some reason, I cancelled the ticket. The customer care guy sent me a refund receipt saying that it will be available in your account within 4 days. Now it has been more than 15 days, the money has not been refunded to my account. I called the customer care lot many times but either they will drop my call or will say my system says there is a problem in your refund. They will send me an email with no updates only the subject line will be changed saying "refund". I will never ever book any ticket with MMT. A sum of 48000 RS has been stuck with MMT and I am not sure if I will get my refund. I will suggest everyone not to book any ticket with MMT.

Date : 07-aug-2016
Client number :[protected]
Makemytrip is cancelling my flights and saying emirates cancelled the flight. I had a discussion with emirates and they mentioned there has been no change in the flight and flight is still available and makemytrip has only changed the flight. I have been raising this issue as makemytrip is lying to the customers and cancelling the flight from their side and providing different alternatives from where they first charge more from the customer in advance booking and later change the flights to gain more margin in the tickets. Please take any action against the same.

I wanted ro cancel a flight booking but before proceeding for cancellation i have confirmed the same with make my trip executive that whether the money will be refunded in original mode of payment and he said yes. Basis on his confirmation i cancelled the booking and now when i am asking for the refund but they are not cooperaring with me

I hve a recording of the conversation which i have shared with make my trip but they are ignoring it

Dear sir,
Had took flight from mumbai to chennai on 18th of july, but flight was delayed beyond 2hrs due to this me and my family faces many problem and financial burden (As we reach late night). But airline and travel agent decline to give compansation.
Please treat this matter as urgent and judge the case.
Regards,
Paresh khunt
Mo no:- [protected]
Mmt booking id:- nf[protected]

Hi, I got flight ticket from Jaipur to Vijayawada.
But the airlines from Jaipur to Hyderabad has cancelled, so I had to cancel my ticket from Hyderabad to Vijayawada, which I had to travel as respectively.
But after all, I paid for ticket 9000 rupees,
But I am getting refund of 3769 Rupees only.

I tried to call customer care, but there I got only for booking or other things.
None is there to converse.

I really don't use make my trip again...

Respected Sir,

My booking id is NF[protected].I have book a flight ticket online and i paid the money.After dat i want to change the flight date to next month. then i contact the toll free no.an officer told me that the money is not refundable...am very much disappointed.I dont know the reason for this. Kindly solve this problem
asap...and refund my amount.its a refundable ticket and they refuse to refund..

Regards,
Habil Mubarak

Submit Complaint..

I had booked 2 tickets from mumbai to sydney via makemytrip.Com. At the time of booking i was given a "grand total" of rupees 69, 528. Out of which i made a partial payment of rupees 14, 000. However, once the payment was processed through, i was given the balance figure of 56, 980. When i called the customer service desk, i was told that a convenience fee of rupees 1398 was charged on top of the "grand total".

My question is a) did the makemytrip people ever go to school? Because they clearly don't know what "grand total" means.
B) how can you charge a convenience fee after a transaction has been made? It should have been added in the grand total and i would have made the payment accordingly.

When i spoke to the supervisor in charge, i was told that the "grand total" is the total of the airlines fees. When i asked him where does it specify so, he had no answer.

As i was really disappointed by the experience, i decided to cancel both the tickets. The website clearly specifies that makemytrip charges would be rupees 649 per ticket otherwise the tickets were refundable. No other information was provided.
When i called for the cancellation, i was told that i would have to pay rupees 12, 450 per ticket. I mentioned that this information was not provided at the time of making the booking. The customer service rep replied that he will send me the info now.
Again, why wasn't this information provided at the time of making the booking?
How can makemytrip keep their customers in dark and then suddenly pounce on them with all these charges once a transaction has been made?

I have all the conversations with the makemytrip recorded for evidence purposes.

For the mental harassment that makemytrip has caused by not sharing necessary information before the transaction, i would like makemytrip to refund the entire 14, 000 rupees.
Never again booking through makemytrip. Worst travel website ever!

Booking Id - NF[protected]

Refund not processed - each time, customer service representative closes the request saying that it will be refunded in 7 days.

I just don't understand why MMT is deducting any convenience/processing charges, when you don't even provide any service, instead looting customer's money by not refunding anything.

Never ever going to use the useless website again!

I booked a round trip ticket to and from a destination i needed to visit.
The amount for the round trip flight ended up being 5049 inr.
I also opted in for the insurance they provided which was displayed as having a total cost of 249.
Now when you get to the booking page, they show a 'convenience fee'. I am sure it was more but when i go to my itinerary page, the convenience fee is 175 inr.
The total cost of my trip being 5691 inr (Fare-.5516, convenience fee - 175)
As a break down, i am giving the website the benefit of the doubt and assuming that this includes insurance for both my flights (To and from) which would be 249 x 2= 498, although they failed to mention this during booking.
So my fare jumped from what i saw as 5049 to a total of 5691 inr.
My question is: what is a convenience fee?
Nobody has even overcharged me for using my debit card before, and i would be very interested in knowing how many customers are being fleeced in this way.
I have looked around and have found no explanation for these hidden charges that drive up the amount the customer think they are paying. Granted, the total amount is shown by both the website and the bank (When they send the one time password to your phone), but usually a customer is "all in" by then and just chooses to pay instead of haggle over the extra amount.
This seems unethical and maybe even illegal.

Dear sir/madam,
I booked flight ticket yesterday but some technical issues process will stop 2 3 time at the payment mode but finally my jetairway flicht get confirmed and i got the message but i got two messages two flight ticket was booked unfortunately i booked non refundable flight i talked to make my trip CSR and i told them because of network issue it all happened so please you refund my money of one flight but they are saying that there no such problem occur. Sir you tell one person have to travel why he or she will travel with two seats in same flight. By the way i cancelled my one ticket. Refund amount of INR 426 for MakeMyTrip Booking ID NF[protected] has been processed to card holder Sumit Dharmendra Shukla, ICICI Bank card with last four digits 5857. Amount will reflect in your account in 3 working days if your issuer bank is private or SBI, else may take up to 12 working days. MakeMyTrip unfortunately has no influence on these timelines post refund is processed. Thank you.

I was booked a hotel from make my trip on 29 july in amritsar for 30 to 31 july for me and my girlfriend. The hotel is hotel fairway a three star hotel on mall road amritsar. When i was going to the hotel on 30 july the receptionist said they are not allowed unmarried couples in the hotel. You can call to make my trip customer care for any enqiury. I can't see anything of that unmarried issue in the mmt app. Even we both have their original govt id proofs. The mmt care person said sir we can't help you for this issue and we are unable to refund your money also. My time is wasted my money is wasted. You should mention that such policy in the app. What can i do when the hotel denied to check in it is very irritating moment. Now, i want my money back yes or no, mmt is useless. In the hotel policy chart said they will not allowed accomodation if the couple do not have their their id but we both have their govt id.

Dear sir

Cancelled the ticket on 12 july 2016 (delhi - srinagar) i shold have received the refund with in 7 days, you mail confirmed it to settle if before 21st july 2016 - but till date the refund has not been effected to my account

Past 4 days i am in regular touch with the customer care of makemytrip - rely says will contact you within one hour time from accounts department. but no call received from the accounts department yet

Kindly take up the matter in priority basis and settle the issue

Regards
Manzoor

As by first booking of air ticket i d-nf[protected] date[protected] and previously same booking done and sbi payment received but previously ticket not produced. I had complain to customer care representative and she responded that your money by first sbi trasaction is not received by make my trip but still money of rs 3782 is pending-sbi-ref no-nf[protected]c21g0ckqwux8 by vikas sachdeva-[protected]

I dont get my money back. After the unsuccesfull reservation by you. You promised me to give it back in 7-14 days but that did not happened. The reservation was not done but my money was submitted. That is the payment done online. Give my money back as soon as possible in upcoming days. How your such a big company do like this. I hope you will do it as soon as possible.
My contact no:
[protected]

On 23july 2016 i booked ticket from srinagar to jammu for 25th july 2016 from make my trip, but due to some technical error my booking date was scheduled to 25th october.In this matter i called the customer support inspite of my request not to cancel the booking until my problem gets solved, they assured me that my request will processed once my booking gets cancelled so they cancelled it now they are denying any refund and now they are blaming me that i had entered wrong booking date that time, after taking five days and my repeated calls daily. Also my ticket has been cancelled, they showing ignorant behavior. I request to solve my problem as soon as possible.

Booking id: nf[protected]
Pnr no : e79prm

Hi Team,

After cancelling my ticket and I am suppose to get 46973 RS but only 40534 rs is credited to my card. Same communication done on mail refund mail and customer care.
Where is rest of amount.

Booking amount charged was :Rs 55197
Can charge: 8184 as confirmed on mail and cc agent

Booking ID :NN[protected]

Ticket details

Flight Details Base Fare Service Fees and Surcharges Amount
EK 515 - Delhi ( DEL ) to Dubai ( DXB )
Travel Date - Sat, 15 October 16, 21:50 hrs
Pallavi Jha Rs. 23, 250 Rs. 31, 368 Rs. 54, 618
(Cancellation charges) - Rs. 8, 194
EK 157 - Dubai ( DXB ) to Stockholm ( ARN )
Travel Date - Sun, 16 October 16, 08:15 hrs
Pallavi Jha Rs. 23, 250 Rs. 31, 368 Rs. 54, 618
(Cancellation charges) - Rs. 8, 194
EK 158 - Stockholm ( ARN ) to Dubai ( DXB )
Travel Date - Thu, 12 January 17, 13:35 hrs
Pallavi Jha Rs. 23, 250 Rs. 31, 368 Rs. 54, 618
(Cancellation charges) - Rs. 8, 194
EK 510 - Dubai ( DXB ) to Delhi ( DEL )
Travel Date - Fri, 13 January 17, 04:30 hrs
Pallavi Jha Rs. 23, 250 Rs. 31, 368 Rs. 54, 618
(Cancellation charges) - Rs. 8, 194
EK 158 - Stockholm ( ARN ) to Dubai ( DXB )
Travel Date - Thu, 12 January 17, 13:25 hrs
Pallavi Jha Rs. 23, 250 Rs. 31, 368 Rs. 54, 618
(Cancellation charges) - Rs. 8, 194
Total Cancellation Amount - Rs. 8, 194
Approximate Refund Amount Rs. 46, 973

Regards
Shankar

HI,

I am posting this on the experience i had with JetAirways on a round trip from Riyadh to Hyderabad.

My trip was scheduled as below.
Riyadh to Dahamam = By bus, departing around 3pm
Dahamam to Mumbai = By Flight
Mumbai to Hyderabad = By Flight

And the return was the same.
Trip from Riyad to Dahamam was never provided. I was at the mentioned bus stop at 12 (3 hours before departure) and could'nt find the bus which on the ticket says (operated by Jet Airways). I checked at the counter and at the office of the bus stop and no one recognised the ticket and was told that there is no such service as mentioned in the ticket.
Started calling MakeMyTrip and JetAirways and was on call all the time for 3 and half hour but none helped. No one guided me on what to do. I was only told that the bus is at the bus stop but i couldnt find it and people at the bus stop said that there is no such bus available there.

I had to hire a private taxi from the bus stop to Dhamam to catch the evening flight from Dhamam to Mumbai. The same thing happen in the return flight. I booked a flight from Dhamam to Riyad.

I had booked two railway tickets through Makemytrip from Ernakulam but boarding
At Madgaon. The booking was accepted but when I checked, the tickets did not
Mention boarding at madgaon. In spite of many emails and phone calls, the corrects
Was made
I had to spend 1000/ on taxi and spend 4 hours to go to Madgaon for correction
Makemytrip assured me that they are looking into the matter
They now don't even acknowledge my emails
They are in deep slumber
Help