MakeMyTrip India Complaints & Reviews

I had booked two flights through Make My Trip and then cancelled both of them. I only have received 32, 000 INR instead of the 75, 000INR due me. MMT has not responded to my endless requests for the money due to me. These flights were cancelled a month in advance and I was told that I would receive full refund, yet there has been not satisfactory response. The only company line is that they are investigating the problem. I consider the actions of this company to represent fraud with criminal intent. Under no circumstances should anyone use this company for any travel booking.BEWARE! Spero Latchis

My Hotel Booking NH[protected]. I had booked a hotel in china.Hotel name Henry Business Hotel. I waited till 12. Icannot get the room.So, I moved to another hotel.I am totally disturbed with my family. I request to return my my booking charges of Rs, 26727.26 and pay a compensation of Rs.One Lakh.

I have been following on the mentioned complaint for the past two weeks..no satisfactory response received.They are pushing the matter from pillar to post.I am not able to escalate it to next level on the complaint site.Totally fed up...horrible company... Dear All We had booked for a holiday package to Gangtok, Lachung and Darjeeling from Bangalore for 26September 2014 to 2nd October 2014. Due to medical emergency where Col G V Rao was hospitalized on 25th Sept and advised for complete bed rest for 4 weeks we were not able to start on the journey. The flight tickets were cancelled and the refund is under process, but I was given to understand that the hotel booking amount of Rs60, 500.00 will not be refunded. I totally understand that there is a zero cancellation policy when we signed up and the vendor must have undergone some loss. But what I fail to understand is that you can always charge a penalty for the inconvenience caused but not giving any amount is a crime. I am sure the hotel will definitely rent the room to some other guests and make a profit, so why should we pay the entire amount. I can provide you will the hospital bills and other proofs once he is discharged. Since this is an medical emergency, request you to please consider the same. Regards Kavitha Rao

Complaint Ref No[protected], Booking Ref No - IN1409B3S132189 I have been booking my flight and hotels through makemytrip from long time. Recently I have booked hotels at Jaipur, Udaipur, Jodhpur and Mount Abu through call centre with a specific request of minimum 4 star category and accepted to their recommendations with high confidence on makemytrip. The booking references are IN1409B3S123935, IN1409B3S125676, IN1409B3S126333 & IN1409B3S132189. When I reach Mount Abu it took more than one hour to find this 4 star hotel which doesn't have name board at remote area. When we enter this hotel we were shocked, it is not a hotel actually it is a jungle with 4 to 5 rooms without proper toilets, furniture, flooring and staff. I was wondered how make my trip can rate as 4 star hotel and recommend us. I called customer care and explained the situation and asked for help but she cont do anything about this. I took some photographs of these rooms and proceeded to Jodhpur without check in into this 4star property Royal Heritage. Again I requested customer support to at least provide accommodation against payment at Ram International Jodhpur where you have provided from next day. Even that also they unable to help and subjected some other hotel. Then I called directly to the hotel Ram International and blocked the rooms. After reaching chennai I have placed a complaint online at step 1 & 2 but I didn't get any response. After 4 days I tried to place at step 3, it was not accepting. I have a doubt, Is it a Makemytrip's own property? Otherwise why not even responding to my complaints. I have photos of this property which already loaded to Tripadviser.com . Please understand that we have travelled from chennai with hi confidence on makemytrip but we were cheated by makemytrip. We are not even visited any places in mount abu as we are all depressed. So I request you to go through these photos and arrange for refund and also my sinecure suggestion that Dont cheat your customers by providing this hotel by stating 4Star property. Regards, Ram Mohan

I had booked a Gujarat trip with Make my trip, it was a 9 day trip. They have clearly stated that the hotels booked are of 3 star standard and many hotels booked were of 1 star category. They have charged me nearly 4 K/room/night when the rack rate clearly said that it was less than 2 K. It is very difficult to reach them once you book with them. They have bad service. WILL NEVER USE THEM AGAIN.

I booked a ticket through the online portal Makemytrip.com. I was travelling from Chennai to Delhi and back. So I booked for both sides. Due to some unavoidable circumstances I wanted to cancel my one way ticket from Chennai to Delhi. But the online portal makemytrip.com didn't allow me to cancel me the ticket for Chennai to Delhi part. They said that it can be cancelled only through the airlines directly. This clause has not been mentioned...

I had booked 3 flight tickets via make mytrip on 29th August. The discount offered by booking thro Kotak netbank as listed on their website was 15% - however for the total amount of 8400 Rs, i received only 400 Rs. On enquiring with them - i recieved absolutely no response from their service desk or management !!! Since 26th September, I have been trying to contact the company and completed escalating my complaint from Stage 1 to their service desk that is provided on their website to Stage 4 to the management. The final reference id for my complaint is :[protected]. Today being 11th October - No one has given either a call nor an email - to provide any clarification from this company. After one month and for a business that deals in internet bookings - i call this fraudulent and deficiency of services. I am a silver member but i dont think i will book again from makemytrip - and would rather prefer to use direct bookings from the flight or hotel All be aware - So much for their service and business orientation !

HI Makemytrip, I was your permanent customer booking tickets for me and my family and friends from our site on a regular basis. But the real face of you i have seen when i cancelled my tickets to and fro from SIngapore-Delhi. The ticket was worth of 587 sgd. The total refund amount was told to be 494 sgd after cancellation charges of 97 sgd. But the amount returned to me was 452 sgd only and that too after lot of troubles. The remaining 42 sgd was told by customer team memberes initialy it was showing in system and later they told no such amount exists. After repeated calls to your customer care the same answer " give us 10 days to look into the matter, we raised the concern with accounts department". No reply from ur team then.MY booking id is -- SN[protected]ticket was booked for indigo airlines. Indigo airlines pnr number -- K93D5D. Indigo is saying they returned all the money on 24th september, 2104 itself.??Did you people have even 1% ethics left in business. You are just robbing innocent customers. I will highly recommend people not to book any ticket from this agency. They r bunch of theifs and liars. Thanks, Sudhanshu

Dear Sirs This is to bring to your notice, the agony and pain I was put into by Makemytrip and also by Spicejet. I was not informed of the cancellation of my connecting flight from Mumbai to Surat till the time I reported for check-in at RGIA Hyderabad. Is itnot the responsibility of Makemytrip or of the Spicejet to keep me informed of the same well in advance? The response of both Spicejet and YOUR SO CALLED SUPPORT OFFICE at Hyderabad Airport was atrocious. Neither of them could give me the correct position of the fate of the flight for OVER AN HOUR. I was made to stand at the counters all along. This is totally an irrational and ill mannered attitude on the part of Yours and Spicejet's staff. This irresponsibility on your part had costed me dearly both in terms of precious time and money. I was given a very GENEROUS OFFER BY THE AIRLINES that I can either go in for the cancellation of my entire journey ticket or accept a partial refund or travel on a different date AVAILABLE WITH THEM. Is this the way we the passengers, who intend to travel by air, expect to be treated. If I have that much of time at my disposal why should I travel by Air? The irresponsible behaviour on the part of both makemytrip and spicejet in not informing the cancellation of connecting flight put me into an embarassing situation and constrained me shell out over Rs., 7600/- for no fault on my part. I demand an immediate credit of my partial refund and the expenditure I had to incur, besides YOUR EXPLANATION AS TO HOW AND WHY YOU HAVE NOT KEPT ME INFORMED OF THE CANCELLATION OF THE FLIGHT WHEN YOU COULD CONTACT ME INSTANTLY SO MANY TIMES AT THE TIME WHEN I WAS BOOKING THE TICKETS. I expect an early action in this connection lest I would be constrained to escalate the issue. Thanks UDAY

I had booked Air ticket from MakeMyTrip.com via Makemytrip App from Android phone. As per the Offer I was supposed to get a CashBack of Rs 500 (Coupon Code : MMTAPP500). But I didn't received any CashBack, Neither they are able to justify that why I am not eligible for cashback. Offer Page : http://www.desidime.com/forums/hot-deals-online/topics/get-rs-500-off-on-one-way...⇄ Booking ID: NF[protected] When I noticed that no cashback credited. After that I have called them requesting to refund the cashback via COMPLAINT NO : 140914#020749, 140926#054763, 141005#032105 and three more times, and mail two times. I had been told that complaint would get resolved in 4 days every time, Which didn't happened till now. I have been calling them again and again in a time spam of week and every time I use to get same response "We have raised the complaint to concern department and they are working on it". Even they don't reply by simple message or call back or via email. I had been assured of callback with justification that Why am not eligible for cashback. But I didn't receive any response/callback. I called them back several times but their response was quite ignorant. NEITHER THEY ARE REFUNDING THE MONEY, NOR THEY ARE ABLE TO GIVE REASON FOR NOT GIVING CASHBACK AS PER OFFER. Now, Its been more than 2 months and I haven't received any cash back from makemytrip. THEY USE TO PUBLISH PROMOTIONAL OFFERS FOOLING PUBLIC, TO BOOK TICKET AND AVAIL SOME OFFER. LATER REFUSE TO GIVE OFFER. I HAVENT RECEIVED CASHBACK AS PER POLICIES. They finally ask me that your card is used twice by different account which is wasn't in terms and condition. Terms & Condition: http://dealdunia.com/deals/makemytrip-rs-500-domestic-flight-booking/ Please find the required details below : MakeMyTrip Booking ID - NF[protected] Booking Date - 07 Aug 2014 Journey Date - 09 Oct 2014 Please find tickets, invoice, Offer Details (Attachment & link) as an attachment. Offer Page : http://www.desidime.com/forums/hot-deals-online/topics/get-rs-500-off-on-one-way...⇄ Request to look into this issue. Regards, Asgar Pankhaniya +91-[protected]

MakeMyTrip Booking ID - NN[protected] Booking Date - Thu, 11 Sep 2014 we had booked the ticket for Madras to Manchester on above date. the initial onward was on 8th Oct and with return on 23rd Oct. On the 6th we called makemytrip to make some changes to the booking. The agent upon discussing with us mentioned that she has made the ticket as open for 12 months and that we have to pay some charges towards it and asked us to confirm 24 hours prior to departure and emailed the same confirmation to us. When we called on the 8th to confirm the tickets, we are being (a) asked to pay no show penalties and (b) being told that the booking for return has been cancelled, since we did not travel on the 8th. When we enquired how that is possible since we have an email confirmation, there is no response. We have been promised call back 4 or 5 times so far and no one has called. There is no esclation contact as well.

Pathetic support service by Make my Trip. I have booked an Airline ticket in the past and cancelled my booking and waiting for my refund for months. I was out of county for a while ;I reached the support 3 weeks back and they promised a call back Ref Number :[protected] and no response yet.I called couple of time and always the supervisor are busy and they promise a call back but no one turned up. I also got an email a week back stating the issue will be resolved in a day and no response yet.I don't understand how these people are in business.I would like to make a strong not on this pathetic response. Make My Trip Team - If would like to give you an opportunity to prove that I am wrong.Do you guys have dare to prove that. You guys are not fit for business;You people owe my time more than my money.You guys are slackers.Make My TRIP SUCKS. Cheers, Gowri SHankar Reference Number[protected] " Discussion Thread Response Via Email (Abhinay Thakur) 30/09/2014 12.00 PM Dear Mr. Shankar, Greetings from MakeMyTrip! At the outset, we sincerely apologize for the unpleasant instance. . With the reference to the Booking ID nn[protected], We would like to inform that we are working on your query so we request you to kindly wait for 24 hrs so that we can resolve your query and assist you."

Dear Concern, I wanted to book a flight from Kolkata to Bangalore for 31st October 2014 under a special offer for cheap however while booking the rate which featured was 3, 647 INR. This fares was available on the top screen where rates for multiple dates are shown. I selected 31st Oct-2014, re checked the same, before making the payment I got a ticket for 23rd Oct-2014. The rates where constantly fluctuating the same flight rates were as high as 20K after 3 mins. I called up the customer care immediately to inform the same however I was told that the booking logs will only be generated after 24 hrs and I have to call back to find out and the customer service call me as hat this the standard of Make my Trip. After 08 days I received an email from them with booking logs saying that they cant change my ticket as the midtake was mine and if I want to change the ticket the charges will be applicable. I was checking for alternate flight the same incident occurred again and this time I was able to take a screen shot for the same where the ticket was featuring wrong fares. I have send them the same screenshot asking for clarification. However they didnt revert me yet in spite of my numerous reminders. They are very good in proving a customer wrong with evidences and when the customer wants clarification of their errors they don't reply. Please note my complaint reference number NF[protected]. Regards Anirban

As i am seeing there are already so many complaints, so i guess its absolutely useless writting another complaint, still if it helps someone I am just updating behaviour of make my trip I had booked a flight for 30th september 2014 booking ref NF[protected] [Incident:[protected]], due to change in travel plans i cancelled the trip on 25th September 2014, I was assured payment within 2 days but nothing has come, also after cancellation charges i was to receive 1493, but I got a mail that " we have initiated the process for refund of payment of 696/-" A. I dont understand what is initiating a process now days payments are transferred online within 10 mins, b. how did 1493 become 696 c. Even 696 has not come, Learnt a lesson that we should always book directly on the concerned flight portals and not through these middle agencies,

I had cancelled my tickets from Chandigarh to Srinagar (Indigo Airlines) on makemytip site on September 16, 2014. I was promised a refund within 7 working days (attaching the mail for reference). However, despite repeated calls and emails to makemytrip, I have not got my refund till now. Every time I call up the call center, they make up new excuses. My emails to MakeMyTrip are going unanswered. Request you to please look into the matter urgently and get my refund at the earliest. Thanking you in advance. Regards, Isha Lamba [protected]

Hi, I have booked a ticket for my brother from MakeMyTrip to travel from Chennai to London. They have not supplied me with the E-Ticket yet. Today is 1st Oct 2014 12:00 PM, flight is on 2nd Oct 2014 08:00 AM, but not yet received the E-Ticket. I am completely stressed and restless about this, since I have to join my college on 3rd Oct, so I dont have any other option, other than to travel in this flight.

I had made request for refund of money for cancelled spicejet flight (Service request no :[protected] on August 2014). When I made request customer care verified with airline and told me the process would take 5 days. After 15 days I again regarding my request, I was told receive a call in 3 days. It is been a month I have not received a call or refund. Again after 5 days I called make my trip customer (attended by [protected]@makemytrip) I was assured again the same on refund. They been cheating with non honest response and management escalation is practical playin with customer. No one respond.

Please go through the cancellation policy below(In Bold).It clearly states the there is full refund if I cancel the booking before 07:00 GMT on 25th Sept'14 which is 12.30 pm IST.When I tried to cancel the booking now(10.40 am) I was informed that there will be 1 Nights' retention charge.Can you please explain me the reason for the same? Cancellation PolicyIf cancelled before 25th Sep. 2014 (GMT + 07:00), you will receive a full refund. If cancelled on or after 25th Sep. 2014 (GMT + 07:00), you will be charged a one night cancellation penalty fee.;If the booking is cancelled on the day of check-in or if the customer is No Show, total price for the reservation shall be forfeited...

I got a call from Make My Trip Executive, Ms. Virali Shah. Quote"s discussed on call with you regarding your hotel reservation " Hotel Ambavgarh Retreat - " with booking Id : " NH[protected]". As the Booking is not confirmed in the same hotel, we can provide you Alternate Property on behalf on this Property – Amantra Shilpi Resort - Comfort With Breakfast Horizon Hotel - Elegant With Breakfast You don’t have to pay anything extra, whatever the difference will be that MakeMyTrip will pay ." When i checked the same on the Make My Trip Website, I am getting the room booked for Rs. 16, 000.00 Almost Rs. 5, 000.00 less from what my earlier room has been provided. From that date onwards till now i am chasing your people via e-mail and telephonically. Till date i have not got any reply. For the last 5 years, i am a regular user of MakeMyTrip. I have taken tours to nepal, booked flights and holidays and hotels on regular basis. I am not getting any response from your executive and only i am getting is automatic reply.

Dear Concern, I am Ved Prakash Jaiswal have booked ticket from Make My Trip with Malindo Airlines on 23rd Sept 2014.Travelling date is 19th Dec from Delhi to Kualalumpur with returning on 27th Dec with few internal flights with Malindo Airlines only. Issue is that, while booking the ticket by mistake i mentioned my name as first name and last name which is (VED JAISWAL) on all 4 bookings worth Rs. 65000 Approx., and on passport it is VED PRAKASH JAISWAL, and on one ticket of my wife subtitle got changed by Mrs to MR Swati later on when I realized i confirmed with Make My Trip and Malindo airlines and request to modify for small error to add middle name and change the subtitle of my wife. Malindo airlines is saying that they don't have the policy of modifying the name. There can be problem in Immigration while in or out. You have to book all the way new bookings as these booking will be cancelled with charges (Approx 12000). We can't do anything.You can travel on your risk as if Immigration department won't allow you, you can't travel. You have to buy new tickets at the counter if want to travel. -As i followed up with them since 5 days just next day of booking. I am ready to spend a reasonable charges for modification as other airlines company charge for that, approx Rs. 400 for changes even many airlines does it free for passenger. But they are not listening me at all. Make My Trip is saying that once booking is done they can't do anything. Only malindo airlines has right to do that. You will be loosing your money as its non refundable ticket and have to make new booking. As i followed with them too since 5 days. Said that i accept my mistake but when i booked the ticket i entered passport detail, then you should cross verify and then make the booking with the airlines as it is automated system. Or you can cross verify afterwords when i am requesting for modification. There is one more issue, few tickets which i have filled correctly with the name (Swati), which has been wrongly updated on their system, and it is showing (Mrs Swati Mrs) for that also they are not ready to listen. Took followup more than 4 days. My question is to both parties if international bookings poses the high risk then instead of selling online it should be sell offline only with the high checks. Confirmation should not be done without cross verification with passport details which we provide at the time of booking. Because human error can be done by anybody that doesn't mean that he will be loosing all his money. As they are keeping me in dilemma problem can occur at the time of immigration then what will be the solution. it should be mutual understating of airlines and make my trip that they replace it with new ticket with the correct name, without any charges. Malindo and Make My Trip both has accepted, this is the frequent problem is occurring from the user then definitely according to me it should not offer to user to fill the information. When i am accepting and giving proper information to make it correct then it should get correct to avoid the hassle in future. And Malindo has the policy not to modify the name they should have the policy to give solution to passenger too. As it is a genuine request kindly do the needful. As my other booking also depend upon this issue. Thanks, Ved Jaiswal Mo. No. [protected]