MakeMyTrip India Complaints & Reviews

I am dr ashita munjal . I wanted to book 2 rooms in gurgaon at taj gateways dumdama lake. I called up makemytrip central no just to inquire that whether I need to book 2 rooms separately as the option of selecting two rooms simultaneously was not showing. I talked to mr RICHARDSON MATHEW who told me that there is some problem in the website and that he will book the rooms for me in rps 9000 instead of rps 11428 which was being quoted on the website including breakfast and all the taxes. HE COMMITED and then BACKED. I reconfirmed what all he said. You can check it on your recordings.then I asked him to inquire about the extra charges for breakfast for an 8 year old child . He rechecked and Committed that one room would cost rps 9000 and the other rps 9500 including everything i.e taxes and breakfast. .but Then he sent me the voucher for rps 9500 for both rooms for which when I inquired he gave a VERY LAME answer without inquiring that it was for the lowest category of twin beds and not for the king bed which I had asked. He was clearly LYING. But I still agreed as it is my daughter s birthday and I did not want to spoil this occasion . Again I had to pay for the two rooms separately which was the reason for which I had called initially . This whole procedure took two to three hours. Now then I got a call from ms esha and later by mr parth saying that I had to pay extra 17.42/ taxes which will amount to my same rps 11428 which I had seen initially on net and I had to pay separately for the rooms as well which was my initial concern. They NEVER GOT BACK to me after talking to mr Richardson as they had PROMISED. So ultimately I am getting the same deal which I was getting initially from website but after wasting my precious hours and LISTENING TO A BUNCH OF LIES AND FALSE COMMiTMENTS.THANKS FOR SPOILING MY TODDLER'S BIRTHDAY..I hope that you are professional enough to satisfy a costumer after your wrongdoings so that we do not have to say that it was expected as this is a company headed by an Indian afterall which is the general conception worldwide.i hope you pass on a copy of this to mr Rajesh Magow whose motto is "accountability is about taking full responsibility for your actions" or is it just something to write as it looks good and not follow it . Don't mind if you find me rude as I am pained by this experience. Dr Ashita Munjal ashita.munjal.[protected]@gmail.com 0091 -[protected]

I, Abhay Kumar, booked my bus ticket from Delhi to Agra via Makemytrip.com on 30 May 2015 for 2040 PM bus o[censored]PSRTC on the same day from Sarai Kale Khan bus depot. My ticket number was XIGH[protected], transaction ID-NU[protected], PNR No-3340882. When i reached the depot at 2130 pm then the computer of concern counter was not working at the time and then computer operator of the counter gave me handwritten ticket. When I reached the place with then depot in-charge, where the bus was scheduled to start, we found the bus was not there. Then the in-charge said me that sometimes bus on come there and passed through main road. I came with him on the road but not found the bus. So he told me to travel with another UPSRTC bus which was on the main road of Sarai Kale Khan. the bus number was UP85Z 9604. He told the conductor of the bus for that and he agreed but around midnight he refused to carry me and said that he would go Agra in the morning as he had no passengers and i should travel to another bus and he went to sleep on the bus roof. I want to mention that I rang the numbers which were mentioned in my ticket but found engaged every-time. Finally I couldnot travel Agra on the day and I missed my work due to the mismanagement by service provider Makemytrip.com and UPSRTC. So I request you sir/madam to take some strict and necessary action to take-on them. Thanking you. Abhay Kumar Mobile No-[protected]

Booking idIN1505B1S233799 I booked singapore and malaysia holiday package for two adults. The departure is on 9june 2015. Till now I have not been given passports, tickets and vouchers. I am really disgusted with this behaviour. MMT has added to my tension and worries. How can MMT claim to be providing customers with best and wonderful experience when they add to customer problems by not responding to customer. Make my trip executives do not respond to the calls and if at all they do...they are not helpful. Many times they put you on hold endlessly.They are nothing but bunch of disgusting people sitting there to add to customer problem and worries. Make my trip people can you resolve my problem and release the tension I am going through with travel date in my head and with no doccuments in my hands. Regards Meenakshi bansal

Dear sir, We had booked room in Hari international, lonavala contact no. [protected] for Dr pathan on 6 th June 15 and we had paid Rs 5699 inclusive of tax. But still hotel people taken Rs 1100 illegally from my renowned guest. It's an insulting things, you have to reimburse all paid charges by me. Otherwise I will put this case in consumer court. Pl take this seriously. Contact Sk wasim [protected] email I'd [protected]@gmail.comRESERVATION DETAILSCheck inSat, 06 Jun 2015 (12PM)Check out Sunday, 07 Jun 2015 (12PM)Room TypeSuper Deluxe.Reservation1 Rooms, 1 NightsNo of Guests2 Adults, 0 ChildrenMeal PlanRoom OnlyRefer attached PDF for more details.FARE DETAILSBase AmountRs. 5699ExtrasRs. 0Sub TotalRs. 5699Taxes and Service FeeRs. 0Discount- Rs. 402GRAND TOTALRs. 5297

I have raised several complaints, called several Makemytrip numbers(+[protected] Abhishek from Makemytrip) &[protected] Sanjay from makemytrip ), [protected](Customer Care) & every time I hear different versions. One says name on ticket cannot be changed the other one says name change is allowed. I received call from Abhishek(Makemytrip) & he said that name change is allowed I need to send passport copy of 2nd passenger after which he will forward the mail to airline(Korean Air) & will call me on 4th June(Which he didn't).However I have not received any call/update from Makemytrip so far. Also the mail in which I had sent passport copies(As per call from Abhishek from Makemytrip) was replied by Urvashri stating name change is not allowed. This is really frustrating. I called up airlines & they said they have no problem with name change it's just that request needs to come from Makemytrip. I called Makemytrip helpline friday morning & the person told me that Abhishek(Makemytrip) has sent mail to Airlines on thursday evening @ 7PM(Where mail should have been sent on wednesday itself) & they have not received any response from Airlines till now. I said Ok & i called up Airlines(Korean Air) to check the status & they confirmed that they had received email from Abhishek(Makemytrip) however he did not leave a call back number to them as they call up the agent first(Makemytrip) & then only they change the name(Spelling correct that's it). How can makemytrip person doesn't know correct procedure or is it that he is just careless? There has been no update from makemytrip after 3rd June. Everyday i am calling Makemytrip helpline numbers & they just inform that we are working on it.Now can someone please tell Abhishek to speak to Airlines & solve the problem once & for all? Or atleast call me & i'll take him & airlines in conference & get this thing sorted? Can someone please treat this matter on priority(Considering flight is on 11th June)? Please???

I am not sure why this is taking so much time but you might want to check the INEFFICIENCY of your staff and their behavior towards the customers. Already you have a whole lot of complaints in the social sites which shows what pathetic customer service you offer and I know one more will not harm your reputation. It's been quiet frustrating now that everyday I'm calling the customer service desk of make my trip and the employees there are either routing my calls from one department to another or simply ending the call by hanging up on me. It's been almost a month now I'm calling them everyday but nobody is giving me positive feedback about the status of my refund. On 21st of Apr I made a booking through make my trip for almost 10 passengers for 1, 28, 000 [link removed] total and due to some emergency we cancelled the flight for two of them with the help of the employee of make my trip and booked their flight for another day. OEMZKT was the original PNR in the name of MR. Khalil Shaikh and then it changed to SY61QF and another original PNR was WI52GK in the name of Neha Singh which changed into HGL47K and the booking ID was NF[protected]. Technically we were supposed to get a refund within a time period of 7 business days of around 11, 553 Rs. which is again a huge amount, but nobody is taking initiative of either transferring my call to the managerial department or giving me the correct information about the money I'm supposed to get refunded. The employees are so unprofessional and untrained that they simply hang up on their customers which in result is definitely a bad impact of the services provided by make my trip, neither they call back. Today after almost a month, I've decided to send a mail to you and apart from this I will make sure henceforth, I will never make further reservation through your site as well as recommend the same to friends and family. Apart from this I will definitely post the same on most of social networking sites which in turn will of course impact on your business. I've never experience such a pathetic services by any of the site till date. I received a mail from your end regarding your response team will get in touch with me in with in 24 hours but they didn't. I tried to register my complaint in complaints and feedback section of your site but it's not accepting the reference Id's... This time it has become ridiculous to share my pathetic experience where in executives are disconnecting calls and not giving exact information till date about my refund.

Had to change dates on two flight sectors, had the worst imaginable experience with the custom are care staff. Spoke to 9 different people who kept transferring me to someone else. Tried to change dates online, payments did not get processed 5 times. Ending up canceling tickets out of frustration and booking directly with the airline. Total loss of nearly Rs. 15, 000. Why should I have to lose money because of your incompetence, better shut shop and do something else because you just lost a pretty loyal customer. Anuj Bhandari

I had a flight on june 2nd 2015 from Chandigarh to Hyderabad at 9:45. I reached Chandigarh airport at 8:30 where i got to know my flight from Chandigarh till delhi which was a connecting flight has already left. I talked to spicejet department and they told flight was preponed to 8:30. But j haven't receive any notification regarding this. They told they sent a message 15days earlier but i didn't receive any single message from them, i even backed up up my previous messages but could not fibd the same. They told that i haven't mentioned my personal email id but i booked my ticket through makemytrip and they do require email id where they can send the Eticket. So i called makemytrip if they given my email to spice jet database or have sent me any mail regarding prepone of flight and they said no. Because i had to reach Hyderabad i booked another flight indigo that was around 11, 890. Previous flight was around Rs. 4890. Because of their negligence i have paid almost double amount and suffered humiliation as well. Spice jet authority was not at all polite they were all mocking at me and humilated me. Makemytrip booking id for previous flight is NF[protected] Amount: Rs. 4798 Makemytrip booking id for new id is NF[protected] Amount : Rs. 11859 Makemytrip told me in case they are in fault they would refund the whole amount to me including the new booking i have done. I dont think i have any single mistake in this and even i have suffered humiliation because of spicejet staff, i can even give you name of the person if you want. If nothing happens in my favor i will surely go to consumer court and file complaint against them.

My incident is the heights of ignorance for a costumer, 4 times I tried to contact MMT on 5/6/15 from 8:58 PM on your Tall free number but after waiting for long on call I couldn't contact the costumer care executive . Even after 30 minutes when I could discuses my case with executive, he was not able give me the appropriate resolution of my problem. I have selected 12/06 date for my travel but when I received ticket of 18/06, I am really not able to understand that how can company like you commit this blunder . how can you change the date of travel without concern of the traveler. After so many attempts of making him understand the case (I discussed for half n hour) his reply was to pay 4700/- more to get the date correct, this is disgusting, Why should I pay for your mistake?? I really not required the ticket of 18/06 as I am from Indore and going to Chandigarh, then going to Nagpur from Delhi . Whatever technical reason is behind this mistake, this has made my travel plan in dark . I requested to change my date from 18/06 to 12/06 . I still hope they will understand the concern and give me proper resolution else I will take the help of social media and aviation department. Thanks Kamal Kukreja [protected]

I booked my flight to and fro out of which i traveled one side and requested customer care to cancel the ticket which was confirmed by the customer care executive and immediately i received the message on register phone number too but i have not received the refund amount despite i complaint online at all level of employees. Please resolve the issue

My SBI account no. [protected], branch keralapuram, kollam, kerala, was deducted by Rs. 970.15, transaction id IG0ACXSOS4 on 3/06/2015 01:12 pm during a failed transaction while performing a ticket booking on makemytrip.com . While calling their customer care repeated times there were unable to provide me any information or clear date of refund of my money. They told that the transaction is showing failed but money has been deducted from my account. Please resolve the problem at the earliest. Thank you. Badshah [protected]

It's been 1 month when my account placed into Platinum tier and I have asked so many times to customer care to give me the reward points, etc. and still it's been 1 month they didn't update my account. None of the reward points given by them. Please stay away from the Makemytrip.

I booked an international return air ticket Turin-Mumbai-Turin on 10th May 2015 and paid through my credit card. While the money is debited to my account no details of tickets are still received. I lodged complaint on phone as well as mail giving them all the details required but there is no refund till date. As a result I had a book another ticket at an extra cost.

Reference ID-NU[protected] Amount has been deducted but didn't recieved ticket confirmation. Please resolve asap- As i have tickets booked for today. Let me know whether i need to book again or the same would be confirmed- Very urgent please look on priority. Date of journey-3rd June 2015 i.e., Today Very disappointed Vikrant, +91 [protected]

Hello, I booked a ticket of spice jet through make my trip and my Booking Id: NF[protected] and booking date: 18-September-2014. Travel date 25 Jan 2015, but unfortunately flight was cancelled and I was supposed to get the refund. In make my trip site amount refund date is shown as 2nd April. But till now I have not received the refund amount. After having series of follow-ups (Below are the reference number given against my complaint) I haven’t got any fruitful response. First follow up: 16th-April-2015 Reference ID: [[protected]] Second follow up: 24th-April-2015 Reference ID: [[protected]] Third follow up : 5th-May-2015 Reference ID:[[protected]] Fourth follow up: 16th-May-2015 Reference ID:[[protected]] Fourth follow up: 22nd-May-2015 Reference ID:[[protected]] Refund reference number as mentioned in make my trip: IN1412R6S247965 As they are claiming refund has already been done but they haven’t provided any transaction id.

I had booked a tour package for Hong Kong on 4th May 2015. My tour included a 3 night stay in a 4 star hotel alongwith some activities I had chosen. I had paid the entire amount a month back. My tour was starting from 5th June 2015 to 8th June 2015. Now, just 2 days prior the company changed our Hotel, excluded some of the activities that I already paid for. I had to request them for every small activity, that was supposed to be included by default (since I already paid for the same). This has caused me so much of mental harassment. Also, I had to spend my valuable time correcting their mistakes. I really wish that they face the consequences for the cheating and mental harassment. The company should not dare to cheat any customer in future. I have all the details of my previous booking as well as the mails I exchanged for the newly revised booking. Please do the needful. Booking ID : NL[protected] Name: Chetan Rathi Contact: [protected] E-mail: [protected]@gmail.com

I have made tons of bookings using makemytrip account. As per the online account dashboard, the points are 2802 which makes me eligible for "Gold Tier". There is a message also written in dashboard confirming the same and I have been seeing that from more than 2 months. The Gold Tier advantage gives you discount vouchers which can be used for further bookings. As I am not updated, all thanks to lazy and pathetic MMT software system, I never got these benefits and I suffered while making an urgent booking also. I called up customer care to see if they can provide this voucher or benefit on ad-hoc basis as the system is slow in updating, but it was of no use. The customer care assured response in 48 hours but nothing has happened. I wasted another 5-6 calls (total more than 60 mins), launched 2-3 complaints in online account, emailed, posted on facebook and what not. To my amazement, every time I receive a response that "we are working on your request and will get back to you in 24-48 hours". Basically, MMT doesn't care about customer issues and the service is horrible and non-existant. All they do is SHAMELESSLY provide the same answer "24-48 hours". This is the only way I can spell out my frustration, and I request ALL not to go for these lucrative offers. NOTHING HAPPENS and IT IS ALL FALSE.

Sir, I have booked a honeymoon package to manali from rest of India through makemytrip.com. and pay them Rs69478 for it. Before the trip stated there is a strike in manali. however the taxis registered out of Himachal Pradesh are going to rothang pass.The makemytrip people arranged the trip with a bus instead of a tempo traveller to the place knowing very well that the bus cant go to that place. when I asked them they told it will be arranged there if needed. we stayed there in manali on 27th and 28th for two days at manali. they haven't arranged any alternative at manali and we were brought back from there without showing rothang pass. when contacted them after a series of arguments they say they will give only Rs2000 as compensation for not showing it. I even told them that I will pay them Rs5000 from my side and asked them to complete the trip by showing rothag pass. they said it cant be done and concluded the tour. during all this time I suffered a lot. instead of having a pleasant trip I experienced a lot of turmoil. they left us some 5km away from the hotel we stayed and asked us to walk all the way.even the Rs2000 they offered when I asked when they can give they are saying we have to think and tell. we will inform you later. I am not at all convinced for that amount as it wont be enough for me to visit Rothang pass from Hyderabad now.So I feel this is breach of service and I want to complain with you. please advice me how to proceed further regarding this.

Its next to impossible to reach to the customer care executives, I have tried two three times and every times it takes 1-2 hours and its not possible to reach to these cheaters. I had the terrible experience of my life and i have just done the booking, even the complaint portals of makemytrip does not work. They are cheating people by calming false promises i want to file case against these fraudsters. I am really surprised and regret the decision o[censored]sing makemytrip.com for booking my holidays. i am trying to reach the bastured who has been asked to manage my trip Harpreet Singh from last two days but i am unable to reach on the number and the extension which you have provided. You rascals, please call on the number which you have provided to your customer and check if its really reachable, I have called n number of times but its always gets disconnected after a long wait of the son of a . THIS IS MY BOOK ID MakeMyTrip Booking ID - IN1505B1S188879. Please call me or I do not have any option but to share my experience on all the social media and going to the consumer court.

Hello Sir, I booked ticket from make my trip website on 6th February 2015. Booking ID NN[protected]. Travel date 4th Mar 2015 from mumbai to stuttgart & return on 31st May 2015. Ticket booked for my friend Amruta Gopal Gujar. Transcation i deed from my bank account. Unfortunately her visa get rejected by German embassy. So i cancelled this ticket by calling to makemytrip customer care on 2 Mar 2015. They agree for cancellation and for refund also. On the websit of makemytrip the refund process start on 15th March 2015 and Expected refund date was 22nd March 2015. But till now i didint get this refund. I asked makemytrip customer care several time since 3 months, but they say we are working on that kindly wait 3 days. i received this feedback atleast 15 times. but outcome is nothing. till now i did not receved refund. I dont undertstand why ? whats the problem ? I have no more trust on makemy trip now. Please help me to get my refund back. Thanks And Regards Swapnil arun Chaudhari