MakeMyTrip India Complaints & Reviews

Dear Sifat Hasrat Shah

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

Dear Mr. Gupta,
Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have specially checked your booking and also advised you earlier that ICICI Credit Card payment were not being part of this promotion rolled out on “11th August offer”. Kindly find below mentioned link which would showing you what exactly we were offering on that day:
http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Do note we do not guarantee or neither sponsor as what exactly is being displayed by the third party websites. We offer promotion under the terms and condition displayed on our website and mobile application or the respective bank website.
Hence once again we retreat this information that your booking is not eligible for cashback under this promotion and would request you to kindly treat this post as final response from our side.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

It is surprising that you have now shared different URL regarding T&C of the offer which is in contradiction to earlier URL (http://www.icicibank.com/Personal-Banking/offers/offer-detail.page?id=offer-mak...⇄ shared by you thro email dated 12 Sep 2015.

Pl note the following statements in earlier which are in contradiction:
*This offer is applicable for 1 booking per card per day for credit card holders and per account per day for debit
card and net banking users of ICICI Bank
*To download the MakeMyTrip app, please visit the link www.makemytrip.com/mobile
*Offer is valid on credit, debit cards and net banking for ICICI Bank customers only.

My strong argument is that the following statements in earlier URL :
The offer is valid on bookings made on all Tuesdays starting from 4th August 2015 to 8th August 2015 for ICICI
Bank credit card / debit card and internet banking customers.

looks forged when read with next statement :
All the bookings made from 4pm to 10pm every Tuesday during the offer period will be eligible for the cashback.

Using "Tuesdays(Plural)" in first statement and :every Tuesday" in next one are the proof of forging the T&C after expiry of offer.
The offer as was seen on 11th Aug was valid for several Tuesdays and contained one more statement mentioning all dates on which offer was valid.

I got and SMS after booking that cashback will be processed. Shall I contact my mobile phone service provider to retrieve that SMS?

Thanks
M K Gupta

Dear Mr. Gupta,
Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have specially checked your booking and also advised you earlier that ICICI Credit Card payment were not being part of this promotion rolled out on “11th August offer”. Kindly find below mentioned link which would showing you what exactly we were offering on that day:

Offer available on MMT website
http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Offer available on ICICI Bank
http://www.icicibank.com/Personal-Banking/offers/offer-detail.page?id=offer-mak....⇄

Do note we do not guarantee or neither sponsor as what exactly is being displayed by the third party websites. We offer promotion under the terms and condition displayed on our website and mobile application or the respective bank website which displayed that Offer valid on ICICI Bank Debit card and net banking only.
Hence once again we retreat this information that your booking is not eligible for cashback under this promotion and would request you to kindly treat this post as final response from our side.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

Dear Mr. Gupta,
Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have specially checked your booking and also advised you earlier that ICICI Credit Card payment were not being part of this promotion rolled out on “11th August offer”. Kindly find below mentioned link which would showing you what exactly we were offering on that day:

Link for MMT website - http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php
Link for ICICI Bank -

Do note we do not guarantee or neither sponsor as what exactly is being displayed by the third party websites. We offer promotion under the terms and condition displayed on our website and mobile application or the respective bank website.
Hence once again we retreat this information that your booking is not eligible for cashback under this promotion and would request you to kindly treat this post as final response from our side.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

Even I have faced the same problem for Booking ID NF[protected] using the FLYNOW code.

It is clear that MMT has altered and forging the T & C in their adds to decieve the customers now.
Its a big scam . They are not fulfilling the cashback promise and making a fool out of all o[censored]s .

The mistake has been made on their part and they are not ready to accept it . Instead they are blaming the general public for not reading the T&C .SO MANY PEOPLE WILL NOT MAKE THE SAME MISTAKE .

The customer service is absolutely useless .They say that it is not valid on ICICI bank transactions .
Let us HYPOTHETICALLY ASSUME that you are telling the truth ( WHICH IS NOT ) :-

Could you care to explain why the coupon code got applied successfully when I was doing the transaction with a bank ( which you say was not eligible for the cashback ) ?
In my common experience I have noted that whenever I try to apply a coupon which does not have the offer valid for the bank through which I do my transaction, it CLEARLY GIVES ME AN ERROR MESSAGE STATING THAT THE OFFER IS NOT VALID FOR THE BANK THROUGH WHICH I AM DOING MY TRANSACTION !!!

Had you been telling the truth, I would have got that message, instead I got a message of the coupon being successfully applied.

As Mr.Vaibhav Chowdhary rightly points out(in another complaint) the archives are telling a completely different story (Clearly mentioned on all tuesdays), than the one MMT is projecting .

Bloody Cheats .

Dear Agilelogistics

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

Dear Ishan Doshi

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

Dear sanjipitadeniya

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

Dear Mr. Banwat,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further as discussed, we have forwarded you the confirm e-ticket on your email id.
We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

Dear Mr. Banwat,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further as discussed, we have forwarded you the confirm e-ticket on your email id.
We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

Dear Ikramuddin2005,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have checked and found that passenger has already utilised complete booking as he has already travelled for his flights. Hence kindly advise as for which reason you are looking for refund ?

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

Sorry but I cancelled my return ticked on 4 November hong Kong to Hyderabad check about that.

CANCELLATION REFERENCE NO: IN1510R5S301700

Cancellation Request Date Wed, 28 Oct ' 2015
Expected Refund Date Wed, 04 Nov ' 2015
Approx Refund Amount 25820 *
Dear KHAJA,

We have accepted your cancellation request for
1 Passenger going from Hong Kong to Kuala Lumpur on Wed, 04 Nov ' 2015.

1 Passenger going from Kuala Lumpur to Hyderabad on Wed, 04 Nov ' 2015.


Refund Process Initiated: (Wed, 28 Oct ' 2015)
Approx Refund Amount is 25820*

Dear Ikramuddin2005,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have checked and found that passenger has already utilised complete booking as he has already travelled for his flights. Hence kindly advise as for which reason you are looking for refund ?

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

Dear Cruzies Elmina N. Sangma

We were looking into your concern but unable to found your booking with the details provided by you.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking. (No booking found with e-mail id - elizabet.[protected]@gmail.com).
- Mobile number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear thesanyamjain o

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

Here are details:

Booking Id: IN1507B3S132213
Mail Id: [protected]@gmail

Dear thesanyamjain o

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Thesanyamjain o,

Greetings of the day,

This is in reference to your complaint, we have validated your case with our concerned team and have initiated the balance refund of Inr 47928/- on 9-Nov-15. The same should reflect in your account as per your bank processing cycle. We thank you for contacting us.

We apologize for all the inconvenience caused from our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Mr.Chandra,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note as per our technical records we have specially checked your booking and found that user tried to book at 12:15 PM and correct e-tickets and booking confirmation mail was being mailed on customer email id at 12:17 PM only, please find below mentioned history:

acber.[protected]@gmail.com E-Ticket & Invoice for your DEL-IXD trip starting 07 Dec for Booking ID NF[protected]/4/2015 12:17:51 PM NAVISION Successful
acber.[protected]@gmail.com MakeMyTrip Confirmation for Booking NF[protected]/4/2015 12:17:25 PM

Hence now as a onetime goodwill gesture we are refunding INR 1502 more on your booking as rest 300 INR would be non-refundable and has been charged as a ticket voidation by the airlines, further to this we will not be able to honour anything on this concern.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

Dear shwetadhall

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Varrsha

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

Dear Varrsha

Greetings from MakeMyTrip!!!

In reference to your complaint, we have validated your concern at our end and found that your are looking for a date change of your booking. Our call center has advised you the date change charges for the same. Request you to please share the required date of travel for which you want to make a change. We will get this checked and revert you with the availability and charges on the same.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear debajyoti kar

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Debajyoti kar,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have validated your case and found that respective guest misbehaved with the Hotelier’s, Cab drivers and other fellow travellers even she/he has rudely behaved with them. Hence now we will not be able to Honour your case as same has been declined by our other vendors too.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

As there is no further dealings with us from your end so it is easy to give allegations.

Further I shall broadcast your service with social media .

Driver eitenery was not matching with our eitenery given by richa your holiday expert.

Driver was unknown to uttarkhand and was asking roads and routes to everyone on the street even school kids.

He said us to drop of with our luggage and your fellow hotel will pickup.

Further in future we shall not go with make my trip and will ask fellow travellers not to go with make my trip..we will publish all this in all social media and leading newspapers with the travel vendor name and also the holiday expert name...we will also give photographs of the so called poor 3 star hotels and will also specify that you refused to honor our complaints...during making payments we use to get so many calls from holiday expert...but when we were stuck in distant mountains the holiday expert didnt received any calls with the excuse of sickness and refused to help us...our day were lost with no cooperation from make my trip...tthe most amazing part that the eitenery which we got in mail and which the driver had was different...the driver also asked money from us as he had no money with him...iis this the kind of service you and your organisation provide to customers after taking full payment?

In almora the driver asked us to drop midway in the distant mountain and asked to contact hotel...is this the kind of service make my trip promised?

We have all photographs of the poor hotels and foods you provided which we will submit in social media and all leading newspapers...after taking full payments with lots of promises and after spoiling the entire tour its easy to give allegations...bbut imagine being a customer when you are stuck in distant mountain and you driver had different eiterny and there is no one to help and you entire day is lost then how do you feel as a customer? How do you feel as a customer when most of the spots is not covered and you face with rash driving in the express highway? Dont you feel cheated? Its our hard earned own money which we have payed...so after making full psyments this is the service you provide? And even after complaining you dare to say that you cant honor us? is this so called make my trip? We will publish in social media and all leading newspapers with all photographs of poor hotels and services and food type...

Dear Debajyoti kar,
Greetings from Make My Trip!!
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that we have validated your case and found that respective guest misbehaved with the Hotelier’s, Cab drivers and other fellow travellers even she/he has rudely behaved with them.
During the travel from Almora : At the time of return due to No-Entry after 5 PM, the cab driver faced trouble to reach the hotel as he tried to reach there three times but he was not able to succeed due to road barricaded by the local police and at that time Cab driver was being harassed by the Guest and also Mr. Gautam from ( Chaudahry Tours & Travels) faced such kind of behaviour.
Hence now we will not be able to Honour your case as same has been declined by our other vendors too. Please treat this post as a final response on your concern from our side.
We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

It doesnot matters to me whether this is your final response or not...also only this kind of reply is expected from make my trip..such a rubbish organisation who makes business for only profit and gives poor quality hotel, food and services to customers with no committment...what about different travel plan which I got in mail and why the driver got different travel plans? And what about the poor hotels and food provided? And also the driver has no knowledge o[censored]ttarakhand and was asking even school kids about the roads ...he and his travel company choudhury travels was asking money from me? Why? Am I supposed to give money to the drivers? And why the driver has no knowledge of the road and so if we stuck in traffic we have to make our own arrangenenrs? Wow what a one sided reply you gave with no apology from your side...such an irresponsible company who treats their customers with no importance...I will surely broadcast this is social media, all leading newspapers and all leading news channels with all photographs of poor hotels and with the name of Richa Chirinia and the travel vendor name chowdhury travels and will also broadcast your irresponsible replies...after taking full money from customers and after providing such a poor service how dare you blame on customers? I have all proof of your poor service and what oroof you have of my misbehaving? Only words of mouth? And with no apology how dare you blame on customers after taking full payment? How dare you gave an one sided reply? So thus its proved that make my trip is a nonsense profit making company who doesnt take care of customer grievance s and complaints but only takes money and gives poor services in return and also openly says that they are unable to honour a customer complaint because they have actually intentionally spoiled the entire trip...

Dear Saraansh_25

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Saraansh_25

Greetings from MakeMyTrip!!!

In reference to your complaint, we have found that our concerned department is handling this case. Please be assured that post validating your concern they shall take this matter to closure on priority.


Assuring you best of our services.

Team-MakeMyTrip Care

I raised an issue against NF[protected] and the SMS I got states, "Refund for Booking ID NF[protected] is credited to your account by now".

WHAT IS THE MEANING OF THIS?

I SEE A CREDIT OF Rs 3150 and Rs 403/-.in two categories of my account but NO CLUE as to which is for what.

THE REFUND CLAIM WAS FOR Rs 11, 110/- and not Rs 3150/-.

If MMT has processed and sent the refund, I am asking MMT to show me the case history or transaction reference number and other details for me to cross check.

Aananth Gopalan
[protected]@aol.com

Dear aananthgopalan

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Dear Brajmohan78,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, we understand due to flight rescheduled by the airlines you faced inconvenience as correct information was not being updated on PNR, hence we are accepting your feedback as we would be taking necessary action to avoid such scenarios further.

We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

Dear amiteshsaurav

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Team-MakeMyTrip Care

Sir
In my mail I have got lots of apology messages from makemytrip team. See the confirm assurance mails given by your makemytrip customer care person.Since 2september I am getting only mail assuarnce, But where is my refund amount.
Asurance mail sent by makemytrip is below mentioned-

From: "MakeMyTrip"
Date: 2 Sep 2015 6:54 pm
Subject: MakeMyTrip Booking ID NF[protected] Cancellation Request Confirmation
To:
Cc:


Cancellation Request Confirmation
Reference Number - IN1508R4S356263


Dear Amitesh Saurav,

This is to confirm that we have received cancellation request for MakeMyTrip Booking ID NF[protected]. Since request is for special claim with reason " Ticket Directly Cancelled with Airline " so same is getting verified with airline.

Refund would be processed in up to 7 working days subject to verification.

To know the updated refund status for the cancellation, please click here.

We look forward to assisting you again!

Team MakeMyTrip


* The refund amount is indicative and the acutal amount may vary as " Ticket Directly Cancelled with Airline " needs verification. Final airline penalty rules and amount will apply.

* Travel insurance, if purchased, is non refundable.

* If you have availed any discount, e-coupon, cash back or any other promotional offer while making your booking, the same will be adjusted against your final refund amount.


MakeMyTrip Customer Support

MakeMyTrip India Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon - 122016
Haryana, India


Click here to Send a Query
https://support.makemytrip.com
India Toll Free
[protected] from MTNL and BSNL phone lines
[protected] from All Major Operators


From:
Date: 28 Sep 2015 2:11 pm
Subject: NF[protected]
To:
Cc:

Dear Sir/Madam,


Greetings from MakeMyTrip!


This is in reference to your complaint in regards to booking id NF[protected].


Please note that we are looking into this matter and shall revert to you in 4 working days.


We apologize for the inconvenience caused due to delay at our end.


We value your business with us and look forward to assist you with all your travel plans.


We value your business with us and look forward in assisting you with all your travel plans.


For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).


Please note: - This email box is not monitored, kindly forward your reply to [protected]@makemytrip.com

.


Regards

Manish Kumar
[Travel Expert]

MakeMyTrip (India) Pvt. Ltd.

243 Udyog Vihar Phase I

Gurgaon -122016 (Haryana)

Toll Free:[protected]MTNL/BSNL phones)

Toll Free:[protected]All Major Mobile Operators)

Tel:[protected],[protected]

E-mail:[protected]@MakeMyTrip.Com


From:
Date: 23 Oct 2015 10:55 am
Subject: nf[protected]
To:
Cc:

HI MR SAURAV,
As we discussed regarding your refund amount first of all we are apologize for the inconvenience you are facing with us. And be rest assure we will do the needfull for you ASAP however the timeline i would like to gave 5 days for that.


Thanks And Regards
Ashutosh Bisht
Make My Trip


From: "Rupam"
Date: 28 Oct 2015 10:07 am
Subject: REFUND
To: "[protected]@gmail.com"
Cc:

Dear customer,


As we discussed regarding your refund amount first of all we are apologize for the inconvenience you are facing with us. And be rest assure we will do the needfull for you ASAP however the timeline i would like to gave 5 days for that.


Thanks And Regards
RUPAM

Make My Trip

Dear Sadananda Bhat

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care

name -sadananda bhat
[protected]@gmail.com

travel id-IN1508B4S023570

PL DO THE NEED FUL

thank you

sbhat

Dear Sadananda Bhat

Greetings of the day,

In reference to your complaint, we have found that our concerned department is handling this case. Please be assured that post validating your concern they shall take this matter to closure on priority.

Assuring you best of our services.

Team-MakeMyTrip Care

hi

u m yet get any response from the concern authorities

sbhat

hello sir

MMT, i have contacted them separately and they are sending same typical reply which i donot agree

i wish to say that i have paid for 4star property and they provided me a ordinary budget hotel at UDAIPUR

PL LOOK INTO THE MATTER AND ARRANGE FOR REFUNDING THE DIFFERENTIAL AMMOUNT

sbhat

Dear Sadananda Bhat,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further in regards to your complaint, please note that during your stay we have specially spoken to Hotel GM and has made assure regarding all the facilities to be provided for which guest were being agreed. Hence now as a onetime goodwill gesture we can offer you a voucher for INR 500 which you would be utilize for future booking, if same is being acceptable then kindly advise us further.

Kindly treat this post as a final response in regards to your complaint.We thank you for contacting us. Assuring you best of our services.

Team-MakeMyTrip Care

hello

pl do not send the same reply

i wish to say that hotel is not of 4star property

i should get the refund

your voucher of inr 500/ i am not begging

i want the money to be refunded because i have paid for that

if not you can hear from my lawyer

sbhat

Refund of airfare

I have not yet received 4500 INR which was refunded by Spicejet to Make My Trip on 12th February, 2015. My booking ID:-NF[protected] and they are giving wrong information and misguiding since one month.