[Resolved] MakeMyTrip.com — date change | |||
booking id NN[protected] booking email : [protected]@gmail.com name : vivek madhusudanan contact number : [protected] I missed the jet airways flight from kochi to dubai on 15/01/2015 even after getting the boarding pass, stating the reason that the airline did not received visa message from dubai.I booked the ticket throughmakemytrip.com on december 17, 2014 and at the time of booking, i have updated my visa informations.It was not my fault for this and i called the customer care requesting for the date change and they told me to waut for 48hrs.I still didnt get any response from them and i called them again and this time they told to wait for 2 minutes for checking it with the airline.after waiting for more than 5 minutes, the call was disconnected by them.The customer service is worst and my complaint is escalated to the management level, but still there is no response. i request for a quick response and provide me the date change as i am going for visit visa, i am losing my days. Attaching the proof of visa information updated on makemytrip.com account. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear, SM!!
I made a mistake while Booking ID -NF[protected] on MakeMyTrip.com, I had to book return flight for 25th May DEL to LKO & return on 22nd July Lko to Del for 2 passengers, through JetAirways. By mistake I chose the date as 24th May 2015 from DEL to LKO which was supposed to be for 25 May. This return ticket was booked on 18th Feb.I contacted MakeMyTrip.com call center on 19th after 10 hrs of booking the ticket's informing about my mistake & do the necessary changes. They are asking for INR 3500 (Airline Rs.1500+ Rs. 250(make my trip)) to make these changes as a penalty. Where is one ways flight charges is just Rs 3300.
MakeMyTrip.com call center rep stated that they can not make the changes without penalty however I can contact airways to see if they can do the changes with out penalty.
JetAirways says that you have booking the ticket with MakeMy Trip & they can make the changes.
You had ZERO penalty if you cancel date changes within 24 hrs If you had booked the tickets through us. The price for the tickets with them is also the same.
Booked flight is after 3 months, all I am requesting is to see if my case can be presented to Jet airways & they can accommodate the request.
I have paid 7, 374+ 700 (Convenience fee): Total of Rs 8, 074. Hence if for any changes with in 24 hr I am paying Rs 3500 one way (& Rs 7000 if I am making changes both ways). If I cancel the ticket, As a penalty, I am loosing INR 7200 & also losing on the convenience fee of 700, means total of Rs 7900. Where in cost of ticket is just 7, 374.
I was requesting for the change of flight, Jet Airways 9W-2453 Sun, 24 May 2015 05:40 hrs to be changed Monday, 25 May 2015 05:40 hrs
If JetAirways can make the changes for their customers without any charge, so they can also do the necessary changes for their brokers like Make my trip. All I was requesting them is to present my case to JeT airways, I am sure they would consider the request for their brokers if they do that for their customers.
I hope considering my situation you'd try to help me. I agree I made a blunder mistake. Please see if you guys can help.
A prompt reply to this will be highly appreciated.
Regards
Anupam Awasthi
I made a mistake while Booking ID -NF[protected] on MakeMyTrip.com, I had to book return flight for 25th May DEL to LKO & return on 22nd July Lko to Del for 2 passengers, through JetAirways. By mistake I chose the date as 24th May 2015 from DEL to LKO which was supposed to be for 25 May. This return ticket was booked on 18th Feb.I contacted MakeMyTrip.com call center on 19th after 10 hrs of booking the ticket's informing about my mistake & do the necessary changes. They are asking for INR 3500 (Airline Rs.1500+ Rs. 250(make my trip)) to make these changes as a penalty. Where is one ways flight charges is just Rs 3300.
MakeMyTrip.com call center rep stated that they can not make the changes without penalty however I can contact airways to see if they can do the changes with out penalty.
JetAirways says that you have booking the ticket with MakeMy Trip & they can make the changes.
You had ZERO penalty if you cancel date changes within 24 hrs If you had booked the tickets through us. The price for the tickets with them is also the same.
Booked flight is after 3 months, all I am requesting is to see if my case can be presented to Jet airways & they can accommodate the request.
I have paid 7, 374+ 700 (Convenience fee): Total of Rs 8, 074. Hence if for any changes with in 24 hr I am paying Rs 3500 one way (& Rs 7000 if I am making changes both ways). If I cancel the ticket, As a penalty, I am loosing INR 7200 & also losing on the convenience fee of 700, means total of Rs 7900. Where in cost of ticket is just 7, 374.
I was requesting for the change of flight, Jet Airways 9W-2453 Sun, 24 May 2015 05:40 hrs to be changed Monday, 25 May 2015 05:40 hrs
If JetAirways can make the changes for their customers without any charge, so they can also do the necessary changes for their brokers like Make my trip. All I was requesting them is to present my case to JeT airways, I am sure they would consider the request for their brokers if they do that for their customers.
I hope considering my situation you'd try to help me. I agree I made a blunder mistake. Please see if you guys can help.
A prompt reply to this will be highly appreciated.
Regards
Anupam Awasthi
Dear, SM!!
I made a mistake while Booking ID -NF[protected] on MakeMyTrip.com. for the PNR: XHJSMS
I had to book return flight for 25th May DEL to LKO & return on 22nd July Lko to Del for 2 passengers, through JetAirways. By mistake I chose the date as 24th May 2015 from DEL to LKO which was supposed to be
for 25 May. This return ticket was booked on 18th Feb.I contacted MakeMyTrip.com call center on 19th after 10 hrs of booking the tickets informing about my mistake and do the necessary changes. They are asking for INR 3500 (Airline Rs.1500+ Rs.250(make my trip)) to make these changes as a penalty. Where is one ways flight charges is just Rs 3300.
MakeMyTrip.com call center rep stated that they can not make the changes without penalty however I can contact airways to see if they can do the changes with out penalty. JetAirways says that you have booking the
ticket with MakeMy Trip & they can make the changes.You had ZERO penalty if you cancel date changes within 24 hrs If you had booked the tickets through us. The price for the tickets with them is also the same. Booked flight is after 3 months, all I am requesting is to see if my case can be presented to Jet airways & they can accommodate the request.
I have paid 7, 374+ 700 (Convenience fee): Total of Rs 8, 074. Hence if for any changes with in 24 hr I am paying Rs 3500 one way ( Rs 7000 if I am making changes both ways). If I cancel the ticket, As a penalty, I am loosing INR 7200 & also losing on the convenience fee of 700, means total of Rs 7900. Where in cost of ticket is just 7, 374.
I was requesting for the change of flight, Jet Airways 9W-2453 Sun, 24 May 2015 05:40 hrs to be changed Monday, 25 May 2015 05:40 hrs If JetAirways can make the changes for their customers without any charge, so they can also do the necessary changes for their brokers like Make my trip. All I was requesting them is to present my case to Jet
Airways, I am sure they would consider the request for their brokers if they do that for their customers.
I hope considering my situation you'd try to help me. I agree I made a blunder mistake. Please see if you guys can help.
A prompt reply to this will be highly appreciated.
Regards
I made a mistake while Booking ID -NF[protected] on MakeMyTrip.com. for the PNR: XHJSMS
I had to book return flight for 25th May DEL to LKO & return on 22nd July Lko to Del for 2 passengers, through JetAirways. By mistake I chose the date as 24th May 2015 from DEL to LKO which was supposed to be
for 25 May. This return ticket was booked on 18th Feb.I contacted MakeMyTrip.com call center on 19th after 10 hrs of booking the tickets informing about my mistake and do the necessary changes. They are asking for INR 3500 (Airline Rs.1500+ Rs.250(make my trip)) to make these changes as a penalty. Where is one ways flight charges is just Rs 3300.
MakeMyTrip.com call center rep stated that they can not make the changes without penalty however I can contact airways to see if they can do the changes with out penalty. JetAirways says that you have booking the
ticket with MakeMy Trip & they can make the changes.You had ZERO penalty if you cancel date changes within 24 hrs If you had booked the tickets through us. The price for the tickets with them is also the same. Booked flight is after 3 months, all I am requesting is to see if my case can be presented to Jet airways & they can accommodate the request.
I have paid 7, 374+ 700 (Convenience fee): Total of Rs 8, 074. Hence if for any changes with in 24 hr I am paying Rs 3500 one way ( Rs 7000 if I am making changes both ways). If I cancel the ticket, As a penalty, I am loosing INR 7200 & also losing on the convenience fee of 700, means total of Rs 7900. Where in cost of ticket is just 7, 374.
I was requesting for the change of flight, Jet Airways 9W-2453 Sun, 24 May 2015 05:40 hrs to be changed Monday, 25 May 2015 05:40 hrs If JetAirways can make the changes for their customers without any charge, so they can also do the necessary changes for their brokers like Make my trip. All I was requesting them is to present my case to Jet
Airways, I am sure they would consider the request for their brokers if they do that for their customers.
I hope considering my situation you'd try to help me. I agree I made a blunder mistake. Please see if you guys can help.
A prompt reply to this will be highly appreciated.
Regards
Dear Anupam C Awasthi,
Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 30 days old.
If just in case your issue still stands unresolved then please let us know for further action.
Warm regards,
Team-MakeMyTrip Care
Apologize any inconvenience to you while dealing with us. We have reason to believe your concern has been resolved as this concern of your appears to be more than 30 days old.
If just in case your issue still stands unresolved then please let us know for further action.
Warm regards,
Team-MakeMyTrip Care
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