MakeMyTrip India Complaints & Reviews

Refund Credited Partially Rs. 9892 instead of Full Amount Rs. 28926 for Cancelled Flight. I purchased three Bangalore to Chandigarh Return Flight ticket from MakeMytrip which was a Spicejet Flight both way pertaining two different PNR numbers (1 for two passengers and one for 1 passenger). After receiving an cancellation intimation of onward flight from Spicjet I cancelled both the PNRs directly from Spicejet customer care as I could not reach MakeMytrip even once in 7 days even after raising repeated complaints and the alternate flight provided by Spicejet was not working with me and I had to cancell the complete journey. Then I intimated the same in Makemytrip website on 16th December 2014. I received the partial refund of Rs. 9892 instead of Full Amount Rs. 28926. Since then it's almost 20 days I'm wrting repeated mails to MakeMytrip as well as Spicejet without any resolution till today. MakeMytrip is responding saying they are unable to credit the balance amount for one PNR for which MakeMytrip has not received the refund yet. Spicejet's response is if the ticket is baught from agent, I should receive the refund from agent only. There is not no terms & conditions in my ticket purchased from MakeMyTrip regarding this refund policy at all. Also I bought the ticket from MakeMyTrip and hence I need the refund immediately from MakeMyTrip only and I really do not care about their process of getting refund. MakeMyTrip is doing a travel business without even taking the responsibility of such situations. MMT Booking ID: NF[protected] PNR: C3YSHF & FDKCGE Cancellation Date: 16th December 2014 Flight Details: Spicejet SG 224 & Spicejet SG 223 MMT Complaint: Reference ID:[[protected]]

Here we go, one more complaint against makemytrip. Please refund my money NOW, it's been more than 15 days. Here are the details:- PNR - E7I9UJ PASSENGER NAME - SANKHA MAITRA DATE OF FLIGHT - 03/01/2015 FLIGHT NUMBER - SG-614 STATUS - CANCELLED BOOKING ID: NF[protected] That's all. Refund it.

I Had booked a Bust which was shown under the category of Volvo. But after booking the Bus Type changed to AC Sleeper. That was tolerable. But upon the arrival of th ebus, I found out that the Bus was not only in the worst of the condition - The AC wasnt doing its job and the condition of the bus in general was appalling. I was charged 2100 for Bus journey from Ahmedabad to Jodhpur. As a result of this, I tried contacting Makemy trip multiple times but they never cared to reply to me properly.

Refund not credited into my account since 29 NOV 2014 Booking ID: NF[protected] PNR VCGD9K was cancelled on 29 Nov 14 at 11.30 AM but no refund was instead till today After so many conversation pleas help me in this regard

I book flight from bangalore to hyderabad on 26th nov 2014 and cancelled it before specified time. When i called customer care they told me like i will get 3700+ as refund amount. After few days when i called them back again they told like i did not attend flight and will get only 1100+ amount. Today is[protected] and still my money is not been credited back. Meanwhile when i tried to contact customer care waited for hours hours and 1 week continuously nobody pick my call. Only few days back they pick my call, after telling reference number they said like their systems not working please call me after some time, after 2 days i called them again after telling complaint number they repeated same like their systems are not working. I told him "IF YOU DONT RESOLVE MY COMPLAINT NOW EVERYDAY 20-30 TIMES I WILL CLICK ON YOUR GOOGLE ADDS" the next moment he asked me to wait for a moment and after some time he told like within 6 hours i will get callback and told that his systems started woking now :), today is 5th day nobody called me. i guess "book flight ticket online" keyword will cost him 100-200/- per click. Till the time he refund my money back i will click on his google ads atleast 20-30 times per day from different systems and different browsers that too cleaning cache regularly to avoid google click bot. my booking reference number is: NF[protected]. This is the best way to slap him

Dear Sir, Below is my case ; I belong to low income group ;its my hard earn money I have been following up with make my trip since 13 th dec to return my money ; its has been more than a month, they are harassing me & not responding to any mails Following are highlights of the case ; 1. It was medical emergency for which I was travelling ; spice jet was non considerate & did not let me fly or accommodate me in any other flight even after pleading them at the airport & it was harassing ; this is how they treat a passenger in need !!! 2. Spice jet had cancelled flight ## SG 401 Mumbai ( BOM ) to Vishakhapatnam ( VTZ ) on 13th Dec 2014 ; Neither spice jet nor Make my trip had not informed thru any msg or mail ; a night before when I had called up airport their official had confirmed flight was on time 2 .Post follow up I had mail from spice jet on processed full refund ... but Make my trip had sent me invoice copy where I was still charged cancellation fee of Rs 2566/- ??? If air line has refunded full amount to make my trip ...why is MAKE MY TRIPN charging customer being a third party ... what role Make my trip plays in all this 3. My entire trip was cancelled due to spice jet's non operation flight issue ... then why shall i pay return trip cancellation fee of Rs 2566 /- ; the same was confirmed with your supervisor 4. For This when i called up Make my trip Customer care person Mr . Sushant, he disconnected the call without proper understanding of issue ; Is this how you treat your customer's ; I have been following with you guys with numerous mail for the refund for last 35 days !!! 5. I Have written 18 mails since last one & half months, there has been no response Please help me!!! I belong to a low income group I need my hard earned money

i havent got refund for my cancelled flight since one month the cancellation reference number is IN1412R6S176866. the make my trip booking id is NF[protected]. I had booked my tickets for Rs 17, 499.00 and it means a lot of money to me. As i had to spend more money because of the delayed flight from spice jet and also that i had not got this money, i am facing an financial breakdown. also my repeated complaints at make my trip is falling in deaf ears witout any repl or status update.

dear sir, On 31 Dec '14, 16:55 Hrs I booked a ticket for Bangalore to pune departing on sunday11th and my Booking ID: NF[protected]. later i had a change of plan and decided to cancel the ticket.On while cancelling makemytrip.com recommended two options one is refunding amount to mywallet and other to my bank account and it also said refunding to mywallet is an instant process and i will receive my money soon and so I clicked the option of refunding money to mywallet but its been 2weeks from the date of cancellation and i still had not received any refund from makemytrip.com and there is no proper reply from the customer care...plz look after my complaint ..I have provided photo proof along with this complaint for verification and plz plz do the needful. regards Subin Mathew

booking id NN[protected] booking email : [protected]@gmail.com name : vivek madhusudanan contact number : [protected] I missed the jet airways flight from kochi to dubai on 15/01/2015 even after getting the boarding pass, stating the reason that the airline did not received visa message from dubai.I booked the ticket throughmakemytrip.com on december 17, 2014 and at the time of booking, i have updated my visa informations.It was not my fault for this and i called the customer care requesting for the date change and they told me to waut for 48hrs.I still didnt get any response from them and i called them again and this time they told to wait for 2 minutes for checking it with the airline.after waiting for more than 5 minutes, the call was disconnected by them.The customer service is worst and my complaint is escalated to the management level, but still there is no response. i request for a quick response and provide me the date change as i am going for visit visa, i am losing my days. Attaching the proof of visa information updated on makemytrip.com account.

This is regarding the booking id NF[protected] & I booked 9 tickets of spice jet airlines dated Thu 25th Dec '14 from Amritsar to Srinagar & same 9 return tickets from Srinagar to Amritsar dated Tue 30th Dec '14. In total I paid Rs 40, 353 to makemytrip using HDFC Bank Credit Card. After a few days I got a sms from spice jet airlines that flight has been cancelled due to non operational issues. I called spice jet & asked regarding the issue of cancelled flights. Theyconfirmed that they have cancelled by tickets & refund has already been sent to makemytrip in the month of december. But makemytrip is saying that they have not received the money & they are not refunding my money for last 1 month. I have tried to call their customer care at least 8-10 times. Every time they put the call on hold for 10-15 mins & they have no answer regarding the refund. I am here attaching the screen shot of the confirmation message from spice jet that they have already sent the money to the agency (makemytrip) & even they have mentioned the agency account number where they have set the money. Kindly look into to this matter as early as possible and give me my refund on urgent basis. Regards Chitvan Kumar Booking ID: NF[protected] PNR: FY34PQ Mobile:[protected] Email: [protected]@live.in

This is regarding the booking ID NF[protected] | BOOKING DATE: 16 Nov '14, 21:10 Hrs. I have cancelled the booking on the 10th of December due to the non operational reasons of the Spice jet flight. for which i was supposed to receive a full amount refund of Rs 8969.. but u guys have failed to do so even after a month. I am really frustrated of calling up and asking for it. Kindly look into to this as early as possible and give me my refund soon.. Yours Sincerely Sahil.S.Shirodkar [protected]

I had a bad experience booking a ticket for a 2 day stay on Make my Trip. However my trip was excellent as the hotel was very good. Im very upset to see that MMT has edited my review which I have submitted on the portal. The request for a review was sent by Make my trip to my email and I genuinely filled the same. I was surprised to see that they have edited the same. They have removed the words/sentences which talks about my bad experience on the portal booking the ticket and the conversations I had with the customer service agent. IF YOU CANT POST A REVIEW GIVEN BY A CUSTOMER, THEN WHY ASK FOR IT ??!!! I am now a firm belieiver that these reviews on portals like these cant be 100% accurate as they are riggged by these companies. WHAT A SHAME !!! :(

I have purchased two return tickets of Delhi Leh of coming September from this so called popular site on 27 Dec. 2014. Next day they informed me that due to card blocking this transaction was not approved and without any reason they cancelled my ticket and informed me that almost whole amount which was more than 8 thousands were charged for cancellation and spending about 8.5 thousand rupees only 262 Rs.were told to refund me. Today after more than two and half week when i contact their CC they informed me that we will refund your whole amount.. Now my concerns are.. Why they cancelled my ticket if they already booked my ticket and received whole amount to be paid. Why didn't they inform me that what reason for cancellation was there.. If I have not asked for cancellation of tickets than why were they charging the cancellation charges from me earlier.. After charging Rs 500 on every transaction.. Why are they doing such nonsense acts.. I am totally frustrated and will see them in the court very soon.

I have booked two return ticket of Leh from this company on 27 Dec 14.. On 29 dec I come to know that the ticket were cancelled automatically... Where as amount was debited from my account.. Today after almost after 3 weeks when i contacted the CC of MMT. They informed me that due to timing gap.. the ticket were cancelled.. and full ampount will be refunded soon.. This is so disgusting from so called famous company that.. 1. They do not inform me for so long that where my amount is.. and sent me the statement of cancellation as Rs. 262 to be refunded. where as they received Rs. 8460. 2. If once the amount was received by them.. How can ticket be cancelled. 3. They even need not to inform me why this was happened. I am totally frustrated and will see them in consumer forum... or in court.

I am submitting the entire details of the correspondence which is self explanatory and find that your response does not specifically address my query. Spice Jet has confirmed that the entire refund has been credited to you while you mention that it is kept on hold. I am enclosing the entire set of correspondence and would like you to reach me by E.mail [protected]@gmail.com with the refund details. Dont be beating around the bush and it is not correct to trade and retain others money if you have received the refund which is given to understand by spice jet. I would not patronise makemy trip .com either by self or by my friends and would expose the atrocious service to the media. Here is a set of entire correspondence and the enclosed documents where spice jet confirms to have made the payment. Subject Step-1 Complaint Registered Refund issue Response By Email (Gazala Mev) (13/01/2015 10.07 AM) Dear Mr. Venkatesa, Thank you for contacting MakeMyTrip Customer Support regarding the refund for the Booking ID NF[protected] & NF[protected]. With reference to your e-mail, we would like to inform you that as agents or intermediaries, we pay the ticket / fares to the airlines. In case of any cancellations (either by the customer or by the airline), the airlines pay us back which in turn we refund to the customer. Unfortunately, Spice Jet is yet to come out with a time as to when they will refund the fares for the cancelled flight and on the basis of this we are advising our customers to wait. Refund for your booking is on hold till further notice. An update will be shared as soon as we receive information from the airline authorities. Your opting for a refund against the non-operational/cancelled flight is recorded in our system and as soon as we have a concrete revert from Spice Jet, we will update the status. What we can assure you is that MakeMyTrip does not have or will have any intentions of holding any customer's money. The moment Spice Jet shares an update on the refund status, we will begin the refund process from our side. When this happens, you will hear from us immediately via e-mail or SMS. Till then we request and appreciate your co-operation. We are constantly following up with the Airline and trying our best to resolve the situation. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Gazala Mev MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[protected]@MakeMyTrip.Com You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx Customer By Email (Vijayalakshmi DR) (12/01/2015 12.50 PM) Booking ID NF[protected] & NF[protected]. How can the refund be on hold when Spice Jet have shown the refund status in the system which has been enclosed and sent to you. You have conveniently not bothered to the query I have raised on the subject. The money has been paid to you and it is your responsibility to get the refund done. What happens between spice jet and you is not our concern. We require the refund as this is a contract between me and Make My Trip. Please get the credit proceeds done immediately failing which I would constrained to take up with the regulator and get the media attention on the subject. Regards Venkatesan S R On Sat, Jan 10, 2015 at 2:34 PM, MakeMyTrip <[protected]@makemytrip.com> wrote: Response By Email (Gazala Mev) (10/01/2015 02.34 PM) Dear Mr. Venkatesa, Thank you for contacting MakeMyTrip Customer Support regarding the refund for the Booking ID NF[protected] & NF[protected]. Your query is important to us. We apologize for the delay in response and will strive to provide a quick resolution to your query. We assure you of high quality service and regret any inconvenience caused due to the delay. We were unable to respond you within the committed timeline due to high volume of queries. We appreciate your patience in this regards. With reference to your e-mail, we would like to inform you that as agents or intermediaries, we pay the ticket / fares to the airlines. In case of any cancellations (either by the customer or by the airline), the airlines pay us back which in turn we refund to the customer. Unfortunately, Spice Jet is yet to come out with a time as to when they will refund the fares for the cancelled flight and on the basis of this we are advising our customers to wait. Refund for your booking is on hold till further notice. An update will be shared as soon as we receive information from the airline authorities. Your opting for a refund against the non-operational/cancelled flight is recorded in our system and as soon as we have a concrete revert from Spice Jet, we will update the status. What we can assure you is that MakeMyTrip does not have or will have any intentions of holding any customer's money. The moment Spice Jet shares an update on the refund status, we will begin the refund process from our side. When this happens, you will hear from us immediately via e-mail or SMS. Till then we request and appreciate your co-operation. We are constantly following up with the Airline and trying our best to resolve the situation. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Gazala Mev MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[protected]@MakeMyTrip.Com You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/New_Complaint.aspx Customer By Email (Vijayalakshmi DR) (08/01/2015 10.30 PM) Dear Gabriela Raj I am rather surprised by the contents of your letter. It appears to be casual by the tenor of your letter which is least expected from a firm like make my trip.com. How do you club my concern with the rest of the people. If I am not the isolated case, it calls for more detailed probe as this only shows that the firm is not concerned of what is happening to the large number of customers. On enquiry with the spice jet, I am informed that you have received the full refund of the fare which is self explanatory on the perusal of the the document is enclosed herewith. While on the subject, they have given specific credit of the customer, I don't understand how the issue is not getting resolved. Don't you think it should be your responsibility atleast to drop in a line when there is a delay while you would wait for the customer to realise that the respective credit is not done when the client receives the credit card statement. Your reply even does not explain as to when our credit would be realised. I am bringing this to the notice of the grievance cell in the Director General of Civil Aviation and also to the notice of the public media. I would only assume based on the advice given by the airlines and the documents enclosed herewith that you have received the credit and not giving the benefit to the customer and if it is not true, please reply so that I would take up with the spice jet airlines. To conclude, the contract is concluded between you and the customer and there fore you cannot absolve from the responsibility. I hope you give due consideration to the contents of this letter and revert immediately failing which we would reserve our right to take appropriate action. Also please note that I should get full refund and without any deductions. Regards S R Venkatesan On Mon, Jan 5, 2015 at 6:02 PM, MakeMyTrip <[protected]@makemytrip.com> wrote: Customer By Email (Vijayalakshmi DR) (08/01/2015 10.21 PM) Dear Gabriela Raj I am rather surprised by the contents of your letter. It appears to be casual by the tenor of your letter which is least expected from a firm like make my trip.com. How do you club my concern with the rest of the people. If I am not the isolated case, it calls for more detailed probe as this only shows that the firm is not concerned of what is happening to the large number of customers. On enquiry with the spice jet, I am informed that you have received the full refund of the fare which is self explanatory on the perusal of the the document is enclosed herewith. While on the subject, they have given specific credit of the customer, I don't understand how the issue is not getting resolved. Don't you think it should be your responsibility atleast to drop in a line when there is a delay while you would wait for the customer to realise that the respective credit is not done when the client receives the credit card statement. Your reply even does not explain as to when our credit would be realised. I am bringing this to the notice of the grievance cell in the Director General of Civil Aviation and also to the notice of the public media. I would only assume based on the advice given by the airlines and the documents enclosed herewith that you have received the credit and not giving the benefit to the customer and if it is not true, please reply so that I would take up with the spice jet airlines. To conclude, the contract is concluded between you and the customer and there fore you cannot absolve from the responsibility. I hope you give due consideration to the contents of this letter and revert immediately failing which we would reserve our right to take appropriate action. Also please note that I should get full refund and without any deductions. Regards S R Venkatesan On Mon, Jan 5, 2015 at 6:02 PM, MakeMyTrip <[protected]@makemytrip.com> wrote: Best Regards, MakeMyTrip Team Download MakeMyTrip Mobile Apps Give Missed Call to[protected] [---001:008033:31279---]

I have booked spice jet ticket from Visakhapatnam to Hyderabad on 15th Dec 2015 and Spice jet cancelled the flight. I called spice jet and asked them to process the refund and they confirmed that the refund is processed after 2 weeks and provided the transaction numbers for the same. However as I booked the tickets through makemytrip.com website I contacted them and they initiated the refund. Even after 1 month they have not credited the cancellation amount and keep on insisting that Spice jet is yet to provide the refund charge to them and once they provided we will credit the same. I have looped spice jet authorities in the communication with makemytrip and attached the spice jet executive written confirmation that the refund is sent to makemytrip with the transaction numbers. However even till date makemytrip says we did not receive the refund and this is pending for hundreds of spice jet customers and they are working with spice jet airline authority on the refund. I would like to know the next steps. I am extremely dissatisfied with the makemytrip authorities and spice jet authorities as they are making the customer to wait for months and not providing refund amount. MakeMyTrip Confirmation for Booking NF[protected] MakeMyTrip Confirmation for Booking NF[protected] Response By Email (Chirag Chauhan) (13/01/2015 02.44 PM) Dear Mr. Kona, Thank you for contacting from MakeMyTrip. At the onset, I sincerely apologize for the inconvenience caused to you over the refund issue. But unfortunately, Spice Jet is yet to come out with a time as to when they will refund the fares for the cancelled flight. Let me assure you that what happened in your case is not typical of MakeMyTrip’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. We understand there has been a delay and we assure you that the moment Spice Jet shares an update on the refund status, we will begin the refund process from side. We are aware about the recent flight cancellation due to ongoing operational issues at Spicejet. As agents, we pay the ticket / fares to the airlines. In case of any cancellations (either by the Customer or by the airline), the airlines pay us back which in turn we refund to the Customer. Unfortunately, Spice Jet is yet to come out with a time as to when they will refund the fares for the cancelled flight and basis this advising our customers to wait We are constantly following up with the Airline and trying our best to resolve the situation. For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com. We value your business with us and look forward in assisting you with all your travel plans. Yours Sincerely, Chirag Chauhan MakeMyTrip (India) Pvt. Ltd. Tower A, SP Infocity 243, Udyog Vihar, Phase 1 Gurgaon, Haryana - 122016, India All Major Mobile Operators:[protected] Tel:[protected],[protected] E-Fax number is 0124 – 4781801 E-mail:[protected]@MakeMyTrip.Com

After reading your story i wonder MMT is doing same thing with each costumer once u make booking they will be very nice and your call get connected with the agent very quickly however once i[censored] r trying to contact customer service u have told for long time WELL MY CONCERN IS STILL THE SAME FOR CANCELATION very bad experience this time as i made this reservation on the first day of the year with mmt and i realized that it will we not possible to go at the time of travel so i tried to VOID the reservation and called MMT an exe told i have to call the airlines for the same i called AIR INDIA for the same AIR INDIA told me it will be only possible to VOID the ticket with the travel agency who made the reservation so i again called and in a hope to get some help but no one was there to help me so i told that i want to speak to SOD agent told and promise me that i will get a call back hover i waited for 3 days as i had not received any call from SOD i called and informed that i want to talk to sod agent again told me to wait as he is arranging a call back and yes i got the call back from sod and sod promised to resolve the problem and get back to me in 24-48 hrs however its being almost 1 week i had not received any call or e-mail also find the ATTACHMENT of screen shot of e-mail which i received from AIR INDIA As i always made all my travel arrangements with MMT so expecting to get some hep and if not then i will be taking the case to next level consumer forum and ending up with some blogs HOPING FOR SOME HELP !!!Ritesh

MakeMyTrip Booking ID:[protected]

Very Poor Services of MakeMyTrip.com.

I used the MakeMyTrip.com website first time to book flights, and my transaction of Rs 21, 984.00 got debited.

Then, MakeMyTrip.com cancelled my transaction and said to will refund my money in 2 days and will not refund. They will refund only Rs 21, 200.

Why should I suffer a loss of Rs 750 ?? Was my mistake to use the MakeMyTrip.com site to book the tickets???

It was the fault of MakeMyTrip.com website, then why should I suffer a loss of Rs 750 and will wait for 2 days to get my money back???

MakeMyTrip.com site should return my Whole amount AS SOON AS POSSIBLE.

Dear sir/Madam, On monday[protected] midnight 11.30 i have booked tickets for round trip from chennai to Delhi. I tried to contact customer care of making changes on the date, but couldn't for the entire night. I even tried on sending mails but response. I booked for the refundable tickets and spicejet guys made it as non refundable ticket as there is no response from makemytrip.com. Still now no one contacted me from makemytrip.com and i'm not able to contact you guys. Please help me on getting my refundable amount. Booking Id: NF[protected] Reference Id on the complaint:[protected] Regards, Raghuvaran D

Dear Sir, I had done my booking from make my trip for Air tickets Mumbai - Delhi for 12th April'15 departure and return on 6th June'15 and the portal has been charging Rs700 on single irrespective of the payment mode. Make my trip Booking ID: NF[protected] Booking Date - Mon, 12 January 15 This Rs700 is equivalent to going manually to the city local airport and booking the ticket at the Local Airport. Then what is use of online services if Online Web portal and Agents are going to charge such a high cost to consumers. Anyways Agents and online portals are getting direct commissions from Airlines and all the more they have hefty charges on the Cancellations and date changes. Then why one more convenience charges again ?? for consumer This convenience charges charged by the web portals are totally unjustifiable when there is no human intervention and everything is system driven. Instead they should offer lower prices online than on manual booking to encourage online bookings without any extra charges like convenience charges. Plz consider my plea and revert with the possible feedback. My contact details are as under:- Anubhav Jain M:+91 [protected] Mumbai 400068