MakeMyTrip India Complaints & Reviews

NH[protected] is my booking ID.We( 9 members) booked La Flora Pleasant stay in kodaikanal based on the reviews from Makemytrip by paying 17000 rs. We travelled on 23rd October 2015 and once we reached the hotel in Kodaikanal the La Flora management denied us rooms stating that makemytrip has not given any booking to them. They made us wait along with kids for 3 hours and when i called makemytrip they did not respond well. We threatened the hotel that we are calling Police and will lodge a complaint then hotel booked Sterling Valley view. The rooms were brand new but not ready for staying as there was pending electric work, no proper service to room. Make My trip claims what you see is what you get and we did not get anything we saw. I am looking for REFUND as we all had to go through this horrific incident. Children suffered as it was so cold.

I booked two flight tickets from MMT app on 16/08/2015 with the booking Id NF[protected] and NF[protected] and as per offer by HDFC and makemytrip.com i was supposed to get Rs 1000 cashback on both the tickets (i applied DOM15HDFC coupon code ) within 14 days .

But its has been 2 months and i there is no information from their side and i hv only being receiving mail to wait and watch . Neither my Cashback is being processed niether they are replying to my mails . it seems they have and auto mail checker mail enabled and only keep sending me mail to wait .

All the screencshots are attached .
Please resolve this as soon as possible . I may not being using MMT any further due to their negligence and irresponsibility .

Janardhanan kr nair
Sharing, with all my friends, my flight booking and its cancellation experience with m/s. Makemytrip:
Abu dhabi – kochi – abu dhabi round trip booked on air india express through makemytrip on 06 june 2015 for travel to kochi by ix-452 on 17 jul 2015 & for return to abu dhabi by ix-419 on 21 jul 2015. Booking id: nn[protected]. _experience
I requested for cancellation of my round trip on 03 jul 2015 and, subsequent to my phone call, received email confirmation of cancellation, reference id:[[protected]], on 4 jul 2015. Was informed that i will be refunded, after accounting cancellation charges, within 48 working hours. I checked my makemytrip account and it showed the following message:
Cancellation reference no: in1507r3s028617 cancellation request date
Expected refund date
Approx refund amount

Fri, 03 jul ' 2015
Fri, 10 jul ' 2015
27033 *


Please note: i paid a total of rs. 34, 739/- at the time of booking and as per the committed terms of makemytrip, duly printed on the issued e-ticket, refund amount will be subject to deduction of a cancellation fee of rs. 7931 plus rs. 500-towards makemytrip service fee, totaling rs. 8431/-. (As per this calculation, refund amount works to rs. 26308/-
Refund didn’t happen with 48 working hours or even on 10th jul.2015. I started sending reminders and continued to contact them on phone. For my email reminders(Total eight(8) spanning one month) initially there was no response. For my phone calls, they used to send new reference ids with commitment of refund to be effective within 48 working hours.
On 15th august 2015, i received a confirmation mail that an amount of rs 843/(Say 2.3% of my eligible refund) will be refunded within 3 working days. Quote: “kindly note refund amount of inr 843 makemytrip booking id nn[protected] has been processed. Amount in your account may reflect in up to 3 working days in case your issuer bank is …”. Actual received: rs. 842/-
Since this was not acceptable to me, i sent mails for review and after so many reviews and contacts, another refund confirmation of rs. 1111/- (Forming 3% of eligibility) was received on 4th sept. 2015, informing me that makemytrip reviewd the refund request successfully!!! Yes, i was taken for a real real ride by: makemytrip

Hi

I'm Srinivas Annavarapu, booked ticket to my mother in law from Hyderabad to Dublin (Travelled to Dublin on 12 June actual return date 03 Sep 2015), due to some circumstances i have extended my mother in law's return journey from September 03 to November 18 and paid 17400rs on September 02 2015 from then onwards I’m sending so many emails to Makemytrip team but not issuing E-ticket. As my wife also planning to come to India with newly born baby we need to know the journey plan so that i can book ticket to my wife with my mother in law. As I’m not getting E-ticket to my mother in law i couldn't book the ticket to my wife, due to this ticket price gone up (from 550 euro's to 1000 euro's). I HAVEN'T EXPERIENCED THIS TYPE OF BAD SERVICE IN MY WHOLE LIFE, IT SEEMS THIS COMPANY SUCKS. I have escalated this issue to management level but no response from their side, please kindly do something my mobile number is [protected] call me at any time

Best Regards

My name- Monesh Rathod
my email ID : [protected]@gmail.com

I travelled lonavala on 24th Oct-15 and when i was on payment gateway it deducted my money twice from my hdfc master card i confirmed the same with the customer support person Name Mr Mohnish he said money will be refunded to me in 72 hours hence i still havn't received its been 5 days now.

i am also attaching my account summary of hdfc which states i still havent received my money

my booking ref is NH[protected]
my complaint ref[protected]
amount deducted was - 2352

kinldy refund the money asap.

Regards,
Monesh rathod

I have booked bus ticket for 3 persons from karaikudi to chennai through makemytrip online on 03.10.2015 amount rs.2100/-. But ticket not confirmed, we have raised cancellation on 04.10.2015 for that ticket. they have assured me that within 7 days to get money refund back. I had sent request for them about 40 calls till now and during my calls to them they asked me every time to send my bank accounts statement. i have sent about 8 times through their mail. I have contacted my bank and they are telling there is no communication about this refund from makemy trip. There is no response from makemy trip till now ( 28.10.2015 at 5.30pm). Customer care also very irresponsible. please help me to get my refund money back.

I have booked two indigo flight ticket 22nd Oct 2015 from Pune to kolkata and 29th Oct 2015 from Kolkata to pune by make my trips on 19th July 2015 booking id is NF[protected]. i have canceled one ticked from Pune to Kolkata journey date 22nd Oct 2015 on 10th Oct 2015. i have many times follow up with make my trips about my refund but they are telling it is under process. regarding this issue i have discussed with airlines, as per airlines they have refund amount 5250.00 to make my trips. but make my trips is not refunding.

After issuing a confirmed hotel voucher for 3 nights stay, and offering an e coupon discount at the time of booking, now they are threatening to cancel a confirmed hotel booking voucher, claiming that they had a technical fault. It is a contractual obligation of an offer given and offer accepted, on the basis of which payment was received from me as the customer. The booking ID for the confirmed hotel voucher is NH[protected]

Hi!

II've faced a very unfortunate situation 3 weeks ago when I booked a flight from Hyderabad to Delhi.

On October 2nd, I booked two tickets for October 8th, Thursday from Hyd to Delhi at 8:50 pm on an Air India flight. As for any domestic flight, we reached the Hyderabad airport an hour before the departure time, at 7:55-8 PM. When we reached the Air India counter, they refused to let us on board because it was an "International Flight" which would be going to Chicago from Delhi.

It was not mentioned on the e-tickets nor were we informed by MakeMyTrip.com or Air India that it was an international flight. After 45 minutes of arguing and pleading, we had no choice but to book tickets on a different airline and forego our initial tickets. Also, we weren't the only ones who were refused entry on the flight. There were about 10-12 people who faced the same situation as us. Where in they booked their tickets through makemytrip.com and were NOT aware that they had booked tickets for an international flight. Had we known that this was a connecting flight, we would have arrived at the airport 2 hours in advance.

Now, Air India claims that since we booked our tickets through MakeMyTrip.com, so MakeMyTrip.com guys are responsible for letting the passengers know the important piece of information that we had booked tickets for an international flight.

I had spoken to one of MakeMyTrip.com's customer reps that night and he said that he cannot do much about this. But I disagree, I think it is MakeMyTrip.com's responsibility to give the passengers all the required information regarding their bookings. It is not fair that the passengers have to lose out on thousands of rupees just because MakeMyTrip.com made a mistake.

I had tried to reach out to MakeMyTrip.com by posting on their Facebook page but my post doesn't even show up on their wall because they have probably removed it.

I booked 3 train tickets to Goa from their site for an amount of Rs 11, 169 it was unsuccessful and i received an email immediately stating that the refund would take upto 3 days i have contacted them multiple times but every time they say that it is going to take 72 working hours and do not have any other information this has been happening for the past 1 month they do not let me talk to any senior authority as well booking ID NR[protected]

This is with booking ref IN1508B4S002257, I was suppose to get 3 star hotels in all the four places but did not get that in Thekkady. All the hotels were almost 20 to 30 kms from the city. During booking I was told that the cab driver will act as a guide, but because of him we lost almost two days as he didnt helped us to choose the locations.In Thekkady, the main event was the boat ride and driver told that dont go and thats a total waste and he suggested for jeep safari from a local travel agent for Rs3000. The cab that is provided is not at all in a good condition, cannot open the windows and doors of left side. There is no room service in Lake shore inn and we waited till 2 hrs for a cup of tea and then after calling reception twice we were told that they cant provide the tea.No drinking water in room. I called thrice today to the customer service and customer service Mr. SHYUB and AKHILESH BHARADWAJ kept me on hold for 15 minutes each and then disconnected the phone and I was told that I will receive a call from his supervisor which I never got.

Hi Team,

I had booked my flight using makemytrip mobile application and applied code 'MMTAPP500' as that was my first booking using application.

I have booked a flight from delhi to chennai for 17th November 2015.My booking ID:NF[protected] and booking date is 14th October 2015'.
They said I will get cashback of 500 within 21 days of booking date in my bank account.

After that I have raised a complaint after 21 days when my cashback was not processed. Complaint ID for the same:[protected]
[protected]
[protected]
[protected]

After registering these many complaints they have not even responded and told me later that code 'MMTAPP500' is not valid. Also I have informed them that I have confirmed multiple times before making booking that code is valid or not and I got response from them prior to booking that code is valid.

Now makemytrip people are not even responding to calls and giving me a refund for the same.

A friend of mine booked a flight on 25th september2015 starting 7th November 2015 for Delhi-Varanasi with booking ID: NF[protected] and applied code 'MMTAPP500'. He has already received cashback of 500 with RRN No.[protected]. But they are not processing my cashback.

I would like to request you to get me a refund for the same as soon as possible.

Regards,
Karan Dheer
[protected]
Email ID: [protected]@gmail.com

I cancelled my Mother Rekha Shama's Flight from Australia to India with Booking ID NN[protected] on 4th Oct. As confirmed in the mail from Rishabh Arora (Makemytrip customer care), a total amount of Rs 44997 will be refunded after cancellation. Rishab confirmed the figure multiple times. At first i wast told that refund will be credited within 48 hrs then i was told it will be done in another 78 hrs. Despite multiple follow up, It is nearly three weeks now and i have still not received my refund value. I am attaching the Cancellation confirmation and screenshot of refund value promised. Please assist in getting my money. Regards Yash sharma +[protected]

I have been making repeated calls as the airline promised and booked are different have had unpleasant experience with the representative Mamta as well. I made calls and was promised a call back there has been no call back and my trip is on 29th Oct and there is no news. I know that they will now delay the resolution so the refund is minimal. This has left a very unpleasant feeling and don't even want to travel for a vacation anymore. This complete itinerary doesn't even feature in my account

Hi I am Pratima Bhati had booked a ticket from Dewas to Pune on 18th October but before the ticket get booked my amount was debited and ticket was not received, later on it was said to me due to some technical issues the ticket got cancel and your amount will be refunded in 48 hours.Still today I havnt got any type of refund though I have send them my bank statement too nothing has happened.I am just feeling pissed of and frustrated for the same.

Dear, Sir/Madam, Thank you for considering my complaint, the tickets for four persons were booked through email id, -elizabet.[protected]@gmail.com on 1st September 2015 for Spicejet in Atindra Dutta's name for 16th Oct 2015 flight, and pnr no was T41PHV, but due to flight rescheduling by Spicejet, and was inconvenient for us to transport a fractured hip person, we have cancelled the flight through mary.[protected]@gmail.com and it was confirmed on 8th September 2015. When we called up Jet airways they have informed that they have reverted the money amounting Rs 39104 /- to makemytrip but the money has not been refunded to the account of SBI branch 7311. Kindly look into the matter as soon as possible. Thanking you in anticipation.

Company is promoting with 30% off scheme on international flights whereas the maximum a person can avail is only 15%. The offer is valid on purchases above 20000 Rs and the maximum discount is 3000 Rs only which becomes only 15%. There is no condition in which a person can get 30% discount. Why is the company trying to fool the consumers with such fraud offers? A snapshot of the offer is attached.

I cancelled an Air India ticket on 16th October 2015.Ticket number[protected] and air line PNR H1CLZ.The departure time of the flight was 1835 hours . I was informed by Air India that if i cancel the ticket prior to 1 hour of the departure of the flight they will deduct INR 1056.I cancelled the ticket at 1631 hoursI got a mail from makemytrip that i will only be refunded INR 46 as Air India has deducted rest of the money and i was advised by them to coordinate with air india.Then i had a discussion with Air India representative and they told me that they have only deducted INR 1056 and the ticket has been declared void by makemytrip.The total cost was INR 13562 and the total deduction bu air india is 1056 and make my trip deducts INr 300 so i should be getting INR 12000 but i dont know why it has been confiscated by Makemytrip.I hope this forum would bring this issue to justice.

1) Air India ticket booked through makemytrip.com on 4th October to travel on the same date from Mumbai too Hyderabd 2) When went to check-in at the airline counter, Air-India refused to issue a boarding pass and said that i dont have a valid ticked 3) I repeatedly called makemytrip.com call centre and the people there refused to help me and said that my ticket has been accidentally cancelled and they cant help me in anyway 4) Despite multiple emails, makemytrip has not refunded my money 5) Because of their fraud ticket, I couldnt reach Hyderabad on time and lost one day salary

This is to inform you guys that 10 days prior i tried to make a reservation with MMT on their mobile app from DEL-MUM for a morning flight. After selecting the flights while proceeding it showed server error and asked to retry. While doing it and making the payment i see that the flights booked were not the morning one i selected but evening flights with Spicejet. I imediately raised this issue with their customer care. However, as you know they all are relatives of "parrot" and is good only in repeating the the lines thwy are trained with. They said it will take 48 hours to look into the matter and till then they can not help me. I had to make a seperate reservation with the Airline directly for the morning flights. After two days one Miss Singh calls me and says logs say i selected the evening flights only that too with Spicejet and asked if i had any screenshot for the same. That is rediculous. Without a screenshot they can not refund my money. So, if they say such things should it not be made mandatory for them to run a ticker clearly on their website asking each customer to take a screenshot on each step of any reservation. I doubt they have a nexus with the mentioned airline where in indulging in a illegal and fraudulant practice of diverting other airlines traffic to that particular one. It should be probed and justice should be done to thousands of passenger like me.