MakeMyTrip.com — FLYNOW cashback issue

I also had similar issue with reference to booking ID-NF[protected]. I made booking on 11th Aug after confirming the existence of offer in ICICI bank website. The T&C now available under URL: http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php are totally different. It ssems MMT has forged the T&C after offer period. I even got SMS of cashback processing after the booking. I raised the issue with MMT at various level. Now they are not responding my logical question as below:

Everybody in MMT has been reiterating the same statement that I am not eligible for the offer. None has responded to my allegation of forging the T&C after expiry of the offer. I raised doubts, several times, on authenticity of certain phrases in the T&C provided by you in response to my complaint. I made a mistake that I did not download the T&C as had been seen on 11th Aug (Ticket booking Date). I never thought of such complication in this case because I have easily got cashback from other service providers like http://www.ezeego1.co.in/, goibibo.com in the past.

In the mean time, I searched the web and downloaded the T&C of FLYNOW offer from other third party websites.

Pl see the attached files “Flights Booking Rs. 1200 Cashback.pdf: and “Makemytrip Tuesdays Offer _ Flat Rs. 1200 Off on Domestic Flights (Select Banks, Mobile App) - couponscenter.pdf”.
Both the files clearly states that-
Offer is valid for bookings made from 4 pm and 10 pm every Tuesday starting 4th August 2015
Offer is valid on Debit and Credit cards of ICICI Bank,
For ICICI Bank, offer is also valid on Netbanking as well.
Also see the attached file MMT Flynow terms-conditions.pdf. Though It is applicable to CITI banks, I has the original period of offer as per following statement:
The Offer is valid on bookings made on all Tuesdays starting from 4th August 2015 to 20th October
2015.

I don’t believe your logic that –
-the offer period was upto 8th Aug
-the offer was for debit cards not for credit cards

There cannot be different T&C for the same Promotion code FLYNOW running concurrently.
1. I truly remember the validity of the offer was not ending on 8th Aug.
2. Dates of all the Tuesdays i.e. 4th, 11th, 18th Aug etc were mentioned in the original terms and condition.
3. The offer was valid for ICICI credit cards.
4. The Promotional code was accepted during booking process.
5. I even got an SMS of processing cashback after the booking.
6. I was 100% sure of eligibility to this offer.

In view of above evidences, I fully believe that MMT is cheating me. If not, give me a logical reply to believe otherwise.
Sorry for some hoarse statements.
Awaiting LOGICAL reply that clears my doubts about authenticity of T&C you shared with me.

Dear vartika_s,

Greetings from Make My Trip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further in regards to your complaint, please note that the terms and condition and offering for our promotion Trippy Tuesday (FLYNOW) keeps on changing as per our respective tie ups with the banks. Now specially in your case we have checked and found that we were not offering for ICICI Net Banking payment on these days i.e. on 18th – August & 25th – August under this promotion. Kindly check below mentioned link which was being displayed on our website on these days:-

18th August 2015 & 25th August 2015

http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php

Hence we apologise we will not be able to honour your bookings under this cash back offer.

Assuring you best of our services.

Team-MakeMyTrip Care

I had the same issue :
I made a flight booking on makemytrip on 18th August 2015,
BookingId: NF[protected]
Using this offer : https://twitter.com/makemytrip/statuses/[protected]posted my MMT on 18th Aug)
I followed all the terms and conditions linked in above twitter post : http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php?cmp=tw_offer_trippy_18aug&a...⇄
- Paid using ICICI Bank
- Used app for booking
- Completed booking within the given timeframe
But I was never paid my cashback.
I made several calls to makemytrip and emails.
They verified all above details each time and said all looks Okay and they also see a cashback processing status on their end but do not see it completed. I was also asked to send my bank statement, They kept saying we are looking into this and will fix this in 48hrs, 78hrs, 96hrs etc. etc.
Complaint Reference IDs:[[protected]], [[protected]]
And Finally I receive an email from them telling me ICICI bank was not part of this offer on 18th Aug. After repeatedly showing them proofs as per terms and conditions posted by them on 18th Aug, they simply deny to pay my cashback and tell me ICICI was not a part.

I agree with [protected]@yahoo.co.in and @vartika_s MMT is trying to make up on this and giving illogical replies, t&c stated on 18th August definitely mentioned ICICI being part of the offer and above links are proof for this.

@Karan Shukla
Attaching as 2 separate images as they are not showing up clearly in previous post.

All i can say here is Make my trip is fraud !!
On MMT Facebook page i attached the screen shots too, as well as i shared all the screen shots with them. But nothing can work in front of such a big fraud.

https://www.facebook.com/photo.php?fbid=[protected]&set=o.[protected]&ty...⇄

Hi everyone.. MMT is definitely doing a fraud here by forging the T&C.. there is a way by which we can have a look at cached pages i.e. p backdated page of a website.. I checked there.. Check for yourself guys.. http://web.archive.org/web/[protected]/http://www.icicibank.com/Personal-Banking...⇄makemytrip-flash-sale-offer[protected]

picture unclear in last post.. reposting.. offer clearly mentions dates of all tuesdays
http://web.archive.org/web/[protected]/http://www.icicibank.com/Personal-Banking...⇄makemytrip-flash-sale-offer[protected]

Dear Vartika,

Greetings from MakeMyTrip!!
We regret the delay in response from our end. Understand the investigation is taking a bit longer than expected but rest assured we will close the matter at the earliest.
In future, should you require any other assistance, please visit https://support.makemytrip.com/customersupports.aspx?actiontype=COMPLAINTS .


Assuring you best of our services.

Team-MakeMyTrip Care

I dont trust you anymore MMT.
No hopes from MMT !!

Dear Karan Shukla

We have reason to believe your concern has been resolved as this concern of your appears to be more than 30 days old.
If just in case your issue still stands unresolved then please let us know, else we are closing this case from our end.

Warm regards
Team-MakeMyTrip Care

Dear Vartika,

Greetings from MakeMyTrip!!

In reference to your complaint regarding cash back, please note that as we have checked that you made the payment from ICICI bank card. However the offer was valid only for Axis and Citi bank cards. Hence we regret that no cash back can be process for both bookings.

Kindly do let us know for any further assistance required for booking.

Assuring Best Services.

Warm Regards

Team-MakeMyTrip Care.

Dear Vaibhav,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care

Even I have faced the same problem for Booking ID NF[protected] using the FLYNOW code.

It is clear that MMT has altered and forging the T & C in their adds to decieve the customers now.
Its a big scam . They are not fulfilling the cashback promise and making a fool out of all o[censored]s .

The mistake has been made on their part and they are not ready to accept it . Instead they are blaming the general public for not reading the T&C .SO MANY PEOPLE WILL NOT MAKE THE SAME MISTAKE .

The customer service is absolutely useless .They say that it is not valid on ICICI bank transactions .
Let us HYPOTHETICALLY ASSUME that you are telling the truth ( WHICH IS NOT ) :-

Could you care to explain why the coupon code got applied successfully when I was doing the transaction with a bank ( which you say was not eligible for the cashback ) ?
In my common experience I have noted that whenever I try to apply a coupon which does not have the offer valid for the bank through which I do my transaction, it CLEARLY GIVES ME AN ERROR MESSAGE STATING THAT THE OFFER IS NOT VALID FOR THE BANK THROUGH WHICH I AM DOING MY TRANSACTION !!!

Had you been telling the truth, I would have got that message, instead I got a message of the coupon being successfully applied.

As Mr.Vaibhav Chowdhary rightly points out(in another complaint) the archives are telling a completely different story (Clearly mentioned on all tuesdays), than the one MMT is projecting .

Bloody Cheats .

Dear Mr Srivastava,

Greetings from MakeMyTrip!!

As per our telephonic conversation, we have initiated the cash back for both booking Id's in your same original form of payment for INR 1200/- for each booking.

Kindly do let us know once the cashback received by you.

Awaiting your Revert!!

Warm Regards
Team-MakeMyTrip Care.

After a long wait i have received my money back.

Thanks !!