MakeMyTrip India Complaints & Reviews

I have been making repeated calls as the airline promised and booked are different have had unpleasant experience with the representative Mamta as well. I made calls and was promised a call back there has been no call back and my trip is on 29th Oct and there is no news. I know that they will now delay the resolution so the refund is minimal. This has left a very unpleasant feeling and don't even want to travel for a vacation anymore. This complete itinerary doesn't even feature in my account

Hi I am Pratima Bhati had booked a ticket from Dewas to Pune on 18th October but before the ticket get booked my amount was debited and ticket was not received, later on it was said to me due to some technical issues the ticket got cancel and your amount will be refunded in 48 hours.Still today I havnt got any type of refund though I have send them my bank statement too nothing has happened.I am just feeling pissed of and frustrated for the same.

Dear, Sir/Madam, Thank you for considering my complaint, the tickets for four persons were booked through email id, -elizabet.[protected]@gmail.com on 1st September 2015 for Spicejet in Atindra Dutta's name for 16th Oct 2015 flight, and pnr no was T41PHV, but due to flight rescheduling by Spicejet, and was inconvenient for us to transport a fractured hip person, we have cancelled the flight through mary.[protected]@gmail.com and it was confirmed on 8th September 2015. When we called up Jet airways they have informed that they have reverted the money amounting Rs 39104 /- to makemytrip but the money has not been refunded to the account of SBI branch 7311. Kindly look into the matter as soon as possible. Thanking you in anticipation.

Company is promoting with 30% off scheme on international flights whereas the maximum a person can avail is only 15%. The offer is valid on purchases above 20000 Rs and the maximum discount is 3000 Rs only which becomes only 15%. There is no condition in which a person can get 30% discount. Why is the company trying to fool the consumers with such fraud offers? A snapshot of the offer is attached.

I cancelled an Air India ticket on 16th October 2015.Ticket number[protected] and air line PNR H1CLZ.The departure time of the flight was 1835 hours . I was informed by Air India that if i cancel the ticket prior to 1 hour of the departure of the flight they will deduct INR 1056.I cancelled the ticket at 1631 hoursI got a mail from makemytrip that i will only be refunded INR 46 as Air India has deducted rest of the money and i was advised by them to coordinate with air india.Then i had a discussion with Air India representative and they told me that they have only deducted INR 1056 and the ticket has been declared void by makemytrip.The total cost was INR 13562 and the total deduction bu air india is 1056 and make my trip deducts INr 300 so i should be getting INR 12000 but i dont know why it has been confiscated by Makemytrip.I hope this forum would bring this issue to justice.

1) Air India ticket booked through makemytrip.com on 4th October to travel on the same date from Mumbai too Hyderabd 2) When went to check-in at the airline counter, Air-India refused to issue a boarding pass and said that i dont have a valid ticked 3) I repeatedly called makemytrip.com call centre and the people there refused to help me and said that my ticket has been accidentally cancelled and they cant help me in anyway 4) Despite multiple emails, makemytrip has not refunded my money 5) Because of their fraud ticket, I couldnt reach Hyderabad on time and lost one day salary

This is to inform you guys that 10 days prior i tried to make a reservation with MMT on their mobile app from DEL-MUM for a morning flight. After selecting the flights while proceeding it showed server error and asked to retry. While doing it and making the payment i see that the flights booked were not the morning one i selected but evening flights with Spicejet. I imediately raised this issue with their customer care. However, as you know they all are relatives of "parrot" and is good only in repeating the the lines thwy are trained with. They said it will take 48 hours to look into the matter and till then they can not help me. I had to make a seperate reservation with the Airline directly for the morning flights. After two days one Miss Singh calls me and says logs say i selected the evening flights only that too with Spicejet and asked if i had any screenshot for the same. That is rediculous. Without a screenshot they can not refund my money. So, if they say such things should it not be made mandatory for them to run a ticker clearly on their website asking each customer to take a screenshot on each step of any reservation. I doubt they have a nexus with the mentioned airline where in indulging in a illegal and fraudulant practice of diverting other airlines traffic to that particular one. It should be probed and justice should be done to thousands of passenger like me.

Sir, My name is Adarsh ks, I booked one international flight ticket from make my trip for my friend. With my mistake i selected the wrong departure date and i cancelled the ticket at the very next day Date of booking:19/09/2015 Ticket no: NN[protected]. After few days i got a mail regarding my cancellation of flight ticket and also they were mention the amount will be refund before October 3 or October 14 last. But still i didnt receive the refund amount. I already send two complaint mails to make my trip complaint department but still i didnt receive my money back. So please check the details and do the needful for me. Date of booking:19/09/2015 Ticket no: NN[protected] Regards Adarsh

Kindly be informed as I have been trying from last one week to get in touch with you guys regarding my amendments of the dates which I made and paid 160 aed extra for the same. It is very disheartening to say that your organisation have acted very immaturely and carelessly and have cancelled my ticket and after that acting dumb when it comes to refund. I was told that with in 48 hours I will get my full refund back and now I have received a call saying that there would be cancelation charges on the same and that too it is not my fault. I did not do the cancelation or neither ask to cancel my tickets what i request was a date amendments to my flying schedule which you guys were not able to handle. I am writing this with immense frustration and anger and will keep writing unless you realise your mistake and talk something sensible. You have a brand name and a reputation in the market but with this kind of behaviour you will not be separated you from some c category travel portal. I hope somebody will look into this and try to resolve my issue. My details are below : Booking id : AN[protected] Name : Faisal Anees Best Regards, Faisal Anees

I was cancelled a ticket. But my refund amount not get. More details are given below.. BOOKING ID: NR[protected] BOOKING DATE: 07 Jul '15, 13:27 Hrs CANCELLATION REFERENCE NO: IN1507R3S169878 TDR Request Date Sat, 18 Jul ' 2015 Expected Refund Date Fri, 16 Oct ' 2015 . Yours sincerly s.d rajeesh.j

We have booked a 2 flight tickets worth rs8600 on make my trip on Sep29th 2015.
We have booked around 2 pm. The actual flight timing was 12.30 pm it seems and when
we reached airport, the Aircosta people told, make my trip website has shown it
wrongly. When we asked for the refund, everytime they are telling, we apologize
as the fault is from our side, we would look into this matter seriously and
within 2 days we will process the refund. 20 days passed away with every 2 days
complaints. No responses. The are not genuine as we think. Our booking ids are
NF[protected] and NF[protected]. The more annoying thing is, they say they
would revert within 4 days. They have not reverted back anytime. Hope everyone knows
they have no chance of calling back. Then how do they say this stupid thing.

Me and My friend booked tickets Aircosta Flight ticket on september 29th 2015 5.10. we booked 2 tickets in the name of Raviraj Chinusamy and Anand palani and once the ticket is confimed, they have sent ticket and mail. The booking time of the ticket is 2.00 p..m. and when we reached the airport by 3.30. The Aircosta Employees told that the actual time of the flisght was 12.30 pm and the flight has gone. We argued with them telling that we have booked it my make my trip and it has been done by 2.00 pm only. They told Make My trip has mentioned the time wrongly. You talk with them them to get the refund. It often happens with MakeMyTrip. They are technically weak with their servers. Once after that we immediately raised a complaint about this. ]We were regularly told 2 days everytime we call them. With in 2 days our staff will get back and we would send mail regarding this. What the mail they are sending is only about whom we have talked inn customer care and complaint id. We are tired of giving booking id every time and explaining the history of compliant. From us alone 10, 000. Imagine How many crores this company have cheated from public. Try using genuine sites. Already a cheating case in Delhi was registered against this company Director. Came to know from website.

My Brother in law passed away on Thursday and I had called the customer service on Thursday afternoon for the trip cancellation and the representative said that cancellation request has been taken and 100% refund has been taken under consideration as this is medical issue. Representative also said that Nishant Gandhi who booked my holiday package will call. I have not recieved the call from Nishant Gandhi and when I call him on his cell number he is not responding to my call and he is continuously cutting my call his cell number is[protected]. Booking ID - IN1510B5S117282 Now I am on a call with Praveen Kumar and he says that the team who booked my holiday package is on leave as it is Sunday and he has kept me on hold for more than 40 mins. I would request the authorities to look into this ASAP. I have raised 2 complaints and no response through their HELPLINE NO.[protected],[protected] and Nishant Gandhi does not answer my call and when I speak to Praveen Kumar he puts me on hold for 40 mins and another lady who answered my call the 4th time ends my call instantly. Thanks, Dom

I have made a booking and money got deducted 3times I am sending mails shared my account screen print but there is no action after 20days they are refunding 1transaction only I posted same on fb there they said they are refunding both then when I showed mail stating refund of one transaction they said will process other but no action yet please help me on this. I am prepared to file case as I am frustrated to depth

Dear, Sir/Madam, On 1st September 2015, we have booked four tickets in Spicejet in Atindra Dutta's name for 16 th Oct. id no. PNR No. T41PHV from Guwahati to Chennai but due to flight rescheduling, and other flights on the same day not convenient as we have to transport a hip fracture patient, we have cancelled it and confirmed on 8th Oct. 2015 through email id -mary.[protected]@gmail.com. We have called up Spicejet airways and they have informed that they have reverted the money amounting Rs 39104/-to makemytrip, but till now the money has not been refunded to the account of SBI branch 7311. Kindly refund the money as soon as possible as we will be needing it for the hospital needs.

Dear Sir/Madam, I am Nagabooshanam Narayanasami. Retired Govt officer from Revenue department. My mobile number [protected] Address: 13A/7A, Muthukumarasamy st, Perambur, Chennai 600011. Complaint: Make-My-Trip is a travel agent who is giving my refund for the cancelled Indigo airlines ticket (PNR number OC4RXA). As per Indigo ( see below mail), the refund was processed on August 16th 2015 and its pending now with Make-My-Trip. I had been contacting Make-my-trip customer care so many times. I raised the following complaints. No action is taken yet. Looks like they are doing a scam by holding public money. Complaint numbers. [protected] [protected] [protected] [protected] [protected] [protected] [protected] Please take necessary action to get my refund. HERE is the mail from INDIGO Airlines. THis is the evidence. [protected] Forwarded message[protected] From: IndiGo Customer Relations Date: Thu, Oct 15, 2015 at 7:18 AM Subject: RE: refunds Others OC4RXA Oct[protected]:22 CRM:00061659 To: "[protected]@gmail.com" Dear Mr. Narayanasami, Thank you for writing to IndiGo. With regards to your mail, we would like to confirm that the amount of INR 11, 156 towards PNR/ booking reference number OC4RXA has already been refunded to the travel agency account on 16th August 2015. Further, we would like to request you to kindly get in touch with the concerned travel agency to claim refund. Trust this clarifies. In case of any further assistance, please feel free to contact me. Alternatively, you may reach our 24*7 call center at +[protected] or[protected] or visit our website [url]www.goindigo.in[/url] for any further assistance. Once again thank you for choosing to fly IndiGo, we look forward to serving you on-board. Best Regards, Vikas Chaudhary Customer Relations InterGlobe Aviation Limited ("IndiGo") Level 5 Tower D Global Business Park M G Road Gurgaon Haryana 122002 India [url]www.goindigo.in[/url]

Please note this further surprise to my earlier complaint. Yesterday I received a call from INDIGO AIRLINE informimg me the change of schedule for the Kolkotta Mumbai Flight dated 2nd Dec. Actually we are supposed to be back on 2nd November. I am really wondering what is going on at your end. So much so that your contact person Mrs.Anuradha Nayak is not even taking my call, sms, whatsup. I have never seen such abusive and INSULTING behavior, We all senior citizens are completely annoyed with the attitude displayed.

I had booked a flight ticket n it got stuck in payment gateway n from last 25 days i m making a request by calling n mailing make mytrip customeer care but there response r pathetic n even after calling so many times they r jst sending a rply m sorry for the incinvinence thats it /... its been a very bad experience wid makemytrip n i will definetely file a case against them they r actually thniking people r innocent whatever they will say we will nt undrstnd they r making false marketing propAganda for their service i dnt understand today in this fast tech generation they r taking 25 days to make their problem resolve n even if its not been done

We are 7 Senior citizens, booked for your Bhutan Pkg Date of Departure from Mumbai is 26th Oct under Id No. IN1508B4S477981 AND IN1508B4S387028. The co-ordinating person is Ms Anuradha Nayak from Kolkotta. At the time of booking I had a detailed talk with Anuradha and told her that we need Mumbai Kolkotta morning Flt so that we can spend 1 day in Kolkotta. Till today we have no confirmation on this. Infact your back end staff is so arrogant. Now the Hotel vouchers sent are totaly wrong, for this they say that this is a system generated mistake. This is not acceptable, so we requested to send us all the documents by today which has been refused and said that this will be sent on 23rd. This sounds rediculous and too much arrogant. When we have paid you so much in advance for your standard pkg, what is the problem at your end. Looking at all this mess, we feel that you are not trustworthy and we are not ready to take chance. So you either send us the tkts and all other confirmed documents immidiately or cancel our booking and refund our entire cost paid to you

Flight was cancelled and i was accommodated in another flight which was not direct flight. MMT not even asked if i am comfortable with the change in flight so i cancelled the ticket and selected the option(cancelling the ticket as jourrney duration has changed from 2hrs to 4.5hrs).It was not my fault that flight was cancelled so i was eligible for 100% return but company has deducted close to Rs.1800. Air India Flight 505 Oct 2-Confirmation #NF[protected] Bengaluru BLR toNew Delhi DEL I have raised the complaint but no action has been taken. Reference ID:[protected] Team I want my money back