MakeMyTrip India Complaints & Reviews

I had booked a return ticket from Kolkata to Lucknow on the 22nd September, 2015 from makemytrip.com with the booking ref NF[protected] and paid an amount of Rs. 15, 016 On 11th October, the same return trip is available on Makemytrip.com for Rs. 12, 283. I have registered a complaint with Makemytrip on the same with the reference ID[protected]

I have booked Hotel plus flight on 14 Oct 15 for Goa. i had chosen Executive room and have paid extra money for that but after booking the package i see i had been given lower room not what i have booked. I have spoken to Customer care but they are not helping me and transferring me to random department and people hanging up the call. This not what i had expected from sach a big name like makemytrip. This is one an only bad experience i have with makemy trip. They will Never pickup the call if i choose option for existing book enquirer Rajan Pandey

I had discussion with Makemytrip Customer support on 5th Oct'15 (NF[protected] and NF[protected]. I was told that even though on 18th August "the front page of APP it is mentioned that customers can use ICICI net banking for FLYNOW code" but the customer should also open T&C link and read all lines where it is mentioned that offer was from 4th Aug to 8th Aug only. I have below queries: 1. Why ICICI net banking was mentioned at all on 18th Aug since it was not applicable as per makemytrip customer care ? Is it not misleading ? User of this forum :Vartika_s has also attached screenshots. 2. If the logic that customer should open t&c always then can we assume 1 year from now i.e. Oct 2016 also Makemytrip will also display icici net banking as an option and mention its validity in t&c as 4th to 8th august'15. To summarize it is a crystal clear case of misrepresentation of facts to unethically gain financial benefits which I will not let happen.

[protected]BOOKING ID-IN1508B4S314375 I Have booked a trip for Manali by Volvo by booking amount INR 14281. For 08-10-15, due to some circumstances (Medical emergencies) . i cancelled my booking[protected], also mailed all medical documents. we said that we want booking refund, they denied, then we request for change the name so that we can send any other person, again that denied. then we said its ok we don't want money. pls postponed the trip for next year, again they denied., they can't do anything - I have never seen this type of Trip Adviser .make my trip brand is so pathetic, Talking about the customer care -- they don't have etiquette to talk with customer. this is very ridicules pathetic service. 3rd class brand 3rd class service, 3rd class customer care... pls friends - i suggest you don't go with make my trip.. they know only how to make fool the others. customer care no.[protected]

This is regarding my unpleasant and terrible experience with the travel agents and bus companies linked with your Company Make my Trip. This is not just a complain, its an eye opener too for other travellers that rely on you and your brand name and incidents like this ruin your name. I and my friend had booked an AC VOLVO SLEEPER BUS(please note-semi-sleeper bus) for to and fro journey from Delhi to Kangra(Himachal) dated 1st oct'15, 7:00 PM bus to be boarded from Majnu ka Tila. But instead of the semi sleeper bus the concerned travel company Himachal Tourist Volvo bus (pvt.bus), provided us the ordinary AC seater bus whose fare was also far less than what we paid online. its not about the fare, for our comfort we had booked a semi sleeper bus for a journey of 11 hrs but the concerned company operator misbehaved with us and told that he would not arrange for the other bus and asked us to get down of the bus if we dnt want to go in that. And mind you, this happened not once but again on our return journey. same atory, we were again denied a semisleeper bus and given a seater bus instead, this time the operator was Laxmi holidays and above this how did Laxmi travels come into picture when I had booked Kanak holidays, , so we talked to the make my trip customer care and lodged a complain against them.. you ppl assured us that our money would be refunded, but please tell us who would pay for the inconvinience and mental harrasment we went through, u did arrange the semi sleeper bus but our journey and holiday mood turned bitter because of the fraus that these company men do, , they do this to all toursists, , I was not a tourist, I am a native of the place Kangra and had always travelled in the HRTC Govt volvo, which has always been reliable and comfortable, so i found out how these people are minting money, , they make other tourists who book seats from the bus counter get into the semisleeper bus and put the money in their pockets and the online customers are made to travel in the ordinary seater buses as they know that the tourists will not have any other option but to travel in whatever you give them. Its a big shame how they loot tourists and other travellers, and this is all happening under your nose, you are aware or not, we dnt know, but fault is at your end too, you should provide the bus number when u send the ticket and PNR in the messages, coz the buses are never on time, , they purposely swap the bus timings to mislead the travellers, , , and did u ever bother to check what facilities they provide in the bus... torn blankets, , damaged seats.. and the place where they stop for eating.. its heights, , such bad food in some unhygeinic dhaba who charge 400Rs just for daal roti, , and not a decent place for ladies atleast, , the washrooms so unhyegenic..its the tie up between these travel companies and the food joints who grab money and loot people to make their trip unpleasant, You should take action against these miscreants who have brought a bad name to your company otherwise we would give in writing the complain to the transport minister of the state and consumer court and we would refrain from booking our travel from you people from now on, Sad.. very sad, , I am enclosing some pictures which would reflect what i had to face on this horrible journey.

Reference ID:[[protected]] At the time of booking, I applied a offer code through which I was supposed to get cashback on my booking, but till today it is not credited in my account, I contacted their customer care more than 20 times, and they have a repeated answer, that we have escalated you issue to higher management and then no response again, on contacting again one of them told it was credited to your bank on 19th march 2015 which was not, then again contacting they said it is in your makemytrip wallet, which is again not there, then they said it is in your bank, what they are doing, how can they provide such bad service, completely tired of contacting them again and again, they are not even bothering to give call

Booking Id NN[protected] Booking Date 10.07.15 Cancellation Date 10.09.15 I booked my ticket from this site for Pune - Dammam Saudi Arabia. Due to change in date I cancelled my ticket on 10.09.15. As per website refund will get in 72 hrs. I am unable to take the follow up coz of I am residing in Saudi Arabia. Doing phone calls is not easier. This is my mental harrashment

I am facing a problem here with the booking ID NF[protected] and NF[protected], done on makemytrip. I did the booking on 18th of August and 25th August and applied the code FLYNOW, In which i was supposed to receive the Rs1200 cashback. After so much of escalation now makemytrip is telling that FLYNOW was not valid on these dates. But in following link it is clearly mentioned on their site that "Offer is valid for bookings made from 4 pm and 10 pm every Tuesday starting 4th August 2015". Now who will tell the person that it is not valid for certain dates of the month? And they are mentioning "every Tuesday starting 4th August 2015"" http://www.makemytrip.com/promotion/includes/FlightsBankOffers[protected].php Very neatly makemytrip is trying to make an escape here !! I am really very disappointed with such kind of promotion skills by makemytrip. I tried to use the code to save money and now end up paying higher charges with a loss of Rs.2400 !!

I made my reservation (NF[protected] for a flight leh -> Delhi, 13 Aug. The reservation failed due to some server problems. 13260 INR Has been deducted from my credit card, but I haven't got a ticket. I have called MakeMyTrip.com Several times, and they have ensured me I'll get my money back within couple of days. I kept calling them after each deadline they gave. The said 3 days, 4 days, 4 more days and so on.

Dear Mr. Zurad,

Thank you for contacting MakeMyTrip Customer Support with regard to delay in processing of refund for Booking ID NF[protected]

With reference to your e-mail, we sincerely apologize for that there has been a delay from our end to process the refund.

We would like to update you that your query has been forwarded to the accounts department to expedite refund. Please provide us time till 04/08/2015 17:00:00 to resolve this issue. We will continue to follow up on the request to get your refund processed in due course.

Let me assure you that what happened in your case is not the level of customer service at MakeMyTrip. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.

For any further assistance, we are available round-the-clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may write to us by clicking on 'Reply E-mail', dropping a separate e-mail to '[protected]@makemytrip.com' or visiting us at www.MakeMyTrip.com.

We value you as a customer and look forward to assist you with your travel plans.

Yours Sincerely,

Ramkrishnasinh
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com

Finally they told me I need to send them a bank statment which I did. I was kindly waiting for my money for another month. They told me when I called them again that it has to be a full statment from the date of transation till then. I kindly sent another document, it was really weird why they haven't called my but I had to call them to get to know they need diffrent document. Anyway I did sent bank statment and I has been another 2 week since I haven't got any refund. I have escalted my case to menager level. He said:


Greetings from Make My Trip!

Please accept our sincere apologise for delaying in addressing your complaint.

In reference to your complaint regarding the refund not done of your failed booking. Please note that we are validating the details and will be initiating the refund of INR 13260.00 on 05th Oct towards the same form of payment which will reflect in your as per your bank's processing cycle.

We thank you for writing to us!

I hope that your complaint was addressed and resolved up to your satisfaction.

Regards
Esha Tanwar
Team- Management

India Toll Free:[protected]
Postal Address:
MakeMyTrip India Pvt. Ltd.
243 SP Infocity, Udyog Vihar Phase 1, Gurgaon,
Haryana - 122 016, India

There are no money on my bank account yet, and NO CONFIRMATION OF SUCH A TRANSFER HAS BEEN SENT TO ME.

THIS IS THE WORST WORST WORST @@@@@@!!! travel website in INDIA and I would never do any transation with them. I WANT MY MOENY BACK

Dear Sirs, I made a air travel and hotel reservation through makemytrip on 22nd September 2015. The booking details are as follows: AIRLINE TICKET DETAILS Go Air G8-348 Departure Kochi (COK) TerminalCOK Sun, 04 Oct 2015 13:00 hrs Arrival Mumbai (BOM) Terminal 1A Sun, 04 Oct 2015 14:55 hrs Non-Stop Flight Duration:1hr 55m Passenger Name Type Airline PNR E-Ticket Number George Vurgese Adult EMSGH8 EMSGH8 Airfare: Rs6250 Indigo 6E-297 Departure Mumbai (BOM) Terminal 1B Tue, 06 Oct 2015 18:30 hrs Arrival Kochi (COK) Tue, 06 Oct 2015 20:30 hrs Non-Stop Flight Duration:2hr 0m Passenger Name Type Airline PNR E-Ticket Number George Vurgese Adult W5WSVI W5WSVI Airfare: Rs.4033 RESERVATION DETAILS- HOTEL Check in Sun, 04 Oct 2015 (12PM) Check out Tue, 06 Oct 2015 (12PM) Room Type Deluxe Room Reservation 1 Rooms, 2 Nights No of Guests 1 Adults, 0 Children Meal Plan Breakfast Refer attached PDF for more details. FARE DETAILS Base Amount Rs. 17000 Extras Rs. 0 Sub Total Rs. 17000 Taxes and Service Fee Rs. 2662 Discount - Rs. 2550 GRAND TOTAL Rs. 17112 Due to an unforeseen exigency I had to cancel this booking on the 1st October 2015. Makemytrip made the following deductions as cancellation penalty. Airticket Cancellation: Rs4599/- Hotel room cancellation: Rs17, 112/- The hotel booking amount in its entireity is being withheld on the grounds that it is the hotel's cancellation policy. However when I contacted the hotel they were surprised on this action by Makemytrip. I received the following from the GM Quote Dear Mr. George, I am extremely surprised that Make My Trip has refused to cancel your booking and refund your payment to you. I have spoken to them regarding this and they have told me that you were informed that the amount will take time to credit into your account. Since we have not received any payment towards your booking, I have addressed this with the concerned persons at Make My Trip and you should be hearing from them very shortly. Warm Regards, Tariq Chaudhari General Manager Unquote. Indigo Airline has confirmed that their cancellation charge is Rs2000/- and that they have asked the travel agency to refund the remaining amount. Make my trip has deducted following amount: Airtickets: Rs.4599/- Hotel: Rs17, 112/- This is unethical behaviour by the travel portal. I trust I will get satisfactory redressal in the above matter and money due to me against this cancellation of booking be refunded. Thank you George Vurgese

Refund, With reference to my booking ID: Bookind id - NN[protected] for the refund of my cancelled flight charges amount Rs8021/- on 22 sep 2015, name: Jaison D'Souza I repeatedly requested to make my trip via mail and phone still matter was not resolved they responded me that it will be revert back after some time, every time they extend time but when it will revert back god knows i am not understanding why their team is not taking interest to resolve this issue, and it shows their casual attitude about services as being a service provider they should take it on priority basic kindly help me so that i can get my refund as early as possible...

I booked a bus ticket through http://www.makemytrip.com/bus-tickets from Delhi to Rishikesh on 01.10.2015 for Rs 1996, but the bus agent denied my entry and when i tried to call the contact person, the number provided by makemytrip he told us not to call again as he dont know anything, i was sent out of the bus at Anand Vihar private bus stand, i had to book another ticket which costed me Rs 3000. Next day when i called customer care and informed them, they were saying that concern person already confirmed that i travelled on that bus and they wont refund my money. unnecessarily i lost time and money. I attached relative tickets for the same i have all the recording of the conversion with contact person provided by makemytrip. if needed then i can provide

After the rebooking incident that happened with makemytrip.com which I had mentioned in my previous (MMT) complaint, I would not like to do any transactions with makemytrip.com. So, I would like to get a refund from makemytrip.com wallet, where I have INR 4000. This INR 4000 was a cashback for the international flight booking from HDFC bank credit card. As I would not like to continue making any bookings with makemytrip in near future because of their unsatisfying service. As a customer I would reject their insufficient service. I want to get the refund from makemytrip.com in the account from which I made my payment during the booking of my international flight.

I had booked my ticket with makemytrip on 30th August with INR 90, 799 and the booking ID is IN1508B4S319908. I have attached the ticket where there is nowhere mentioned that British Airways (BA) is coached with American Airways from seattle to chicago. There was no intimation made by the travel agency in the entire trip before 24 hours and also the ticket's insufficient information resulted into missing my flight. I had reached the airport at 9:20 am on 26th september for my flight at 10:50 am for seattle to chicago with the notion that I had to go by BA, so I stood in front of BA counter where it mentioned that check in opens at 10:00 am. So when my turn came at 10:10 am, the attender told that I have to go by American airways and not BA. So I reached the American Airways counter at 10:20 am and they told flight has been closed. After that I contacted BA again and asked them if they could do something but they totally blamed the travel agency and asked to rebook with the travel agency. So, then I called makemytrip.com customer service where the call continued for approximately 1 hour 50 minutes and I was put to hold and had to listen their advertisements for cumulatively more than 50 minutes. And finally I got a letter from Lakhwinder Singh, a customer care employee to whom I was talking saying that they will refund me if they find it their fault. And he also told that the travel agency will book my another ticket after looking into the matter after 24 hrs. So, approximately at 8:30 pm (PDT) they called on the number of seattle that I gave lakhwinder singh at the time when he asked me for the contact details in seattle. So at 8:40 pm (PDT), some makemytrip.com representative told I have been marked as 'NO SHOW' by the American Airways and they cant do anything but buy another ticket and I had to pay an amount of INR 68, 000. And the representative also blamed me by saying that it was my mistake and I should have asked someone about my flight. But my only query is that why do I have to ask someone if my ticket say the 'itinerary' and involves all important information by my conception. All this happened because a small information was not mentioned in the ticket and had to book my return tickets again with USD 876.8 My only request is that this matter should be seen by concerned authority and help me get refunded by makemytrip.com travel agency from India.

I had booked a package tour to visit Amarnath-Srinagar-Gulmarg and return back to Hyderabad through MMT, the booking ref for this trip - IN1503B9S191575. As per the plan, your team had booked flight from Hyderabad to Delhi for the 16th August by Spicejet – SG – 126 and booking/PNR reference – PCIW4X scheduled to depart at 11.30am. This flight was rescheduled to 16th August 10.00 pm, but MMT gave no information to us about this change. We were told by the Spicejet airlines team at Hyderabad airport on 16th August at 9.45am when we reached there for check in, that the flight has been rescheduled to night 10.00pm and MMT was intimated 24hours before itself, which was not disseminated by MMT to us. I called and reported to MMT team about the reshceduling issue, consequence on connecting flight from hyderabad airport and was chasing your team members – Alok Kumar and Preeti Dwivedi, (who were handling my travel package). They stopped picking my calls after sometime and we were left with no help at the hyderabad airport for couple of hours. Meanwhile I had to call Go-Air team to request them re-schedule my Delhi –Srinagar booking to next day, which they obliged to do at a cost of Rs.11, 000/ for three o[censored]s (this was supposed to be done by MMT). MMT team member Nikita (not sure if that is the correct spelling) called me around 12.00 and mentioned MMT is trying to sort out my travel. I mentioned to her the constraint of connecting flight and told her it will cost additional amount of Rs.11, 000/. She mentioned she will discuss with respective manger and come back, then she started to negotiate with me about the additional cost and confirmed to me MMT can refund the aditonal cost fully around 2.00pm. Go-Air mentioned that they can not re-schedule the ticket around 2.00pm, since it was less than 2hours before the flight was scheduled to fly. The only option I had was to book new set of tickets for Delhi to Srinagar departing on 17th August at 5.45am and had to pay Rs.17, 481/ additonally. I mentioned to MMT team member, that Go-Air was not accepting the rescheduling and had to book new ticket, she mentioned she will discuss with her manager and come back, never returned a call till date (very sick and unprofessional). We all stayed in Hyderabad airport from morning 9.45 untill boarding the rescheduled flight at night, in the check-in area for no fualt of ours and due to very underprivileged sevice from MMT (do not have a crisis mangament plan in hand). My parents Dad aged 72 and Mom aged 63 (diabetic and with a fractured ankle) were made to loiter around for close to 10 hours in the check-in area due to communication from MMT team on how the crisis will be handled. We reached Delhi at midnight and spent sleepless night on chairs in Delhi airport till early morning due to very underprivileged sevice from MMT (do not have a crisis mangament plan in hand). Where as we had paid to MMT for hotel stay in Sonmarg Glacier for that night stay. Due to the chaos of 16th August and no help from MMT, we had a very un-congenial beginning to a once a life time highly spiritual tour. The cascading effect of the chaos was we could not reach Neelgrath helicopter base as per the original schedule time – 17th August 8.30am and we were accomodated for the afternoon service of 2.15pm. The delay to visit the Amarnath temple, lead us to spending the 17th august night sleepless in a tent at Patanjali base camp under life threatening conditions and single digit temperature or around 5 degrees. There were no basic amenities being available at the tent – no toilet, no light, no water, no heating, etc. Whereas we had paid to MMT for a luxurious boathouse stay at Srinagar for 17th August night. Your Srinagar counterpart had arranged for us to stay in the boathouse on 18th August. Due to sleepless night of 17th August, we did not go for the Day 03 schedule - Srinagar-Gulmarg-Srinagar and but returned to Srinagar on 18th August late in the afternoon. With all the chaotic situation running around there was no call or message from MMT, to check how we were managing the tour or how the tour is progressing - very underprivileged sevice from MMT (do not have a crisis mangament plan in hand). We have paid to MMT for three nights stay at different hotels/boathouse, but stayed only one night at the booked location. On 17th August, Sonmarg glacier hotel gave us the option to bathe in their hotel, very thankful to their friendly gesture – like lighting in the dark clouds. My parents Dad aged 72 and Mom aged 63 (diabetic and with fractured ankle) had spent a full day and night at airport lounges without any comfort as required at that age, another night in freezing temperatures at high altitudes in Himalayas under life threatening conditions at that age. We need MMT to refund the full cost of our package as they failed to support us in the crisis as well as arranging alternative options, in spite of discussing multiple times with MMT team and having every bit of the package organised through your esteemed organization. PS: Throughout our tour in Kashmir one great solace and succour we had was the very friendly and accommodative service provided by Shabbir (taxi service provider). He had done much more than the highly educated people who are engaged in esteemed organization, without his support this trip would have been A BIG HELL of AN EXPERIENCE.

We have booked a ticket for four persons from Guwahati to Chennai for 16 th October 2015 at Jet airways in Atindra Dutta's name, pNR no. T41PHV, on 1st September 2015, through debit card but due to Jet airways flight rescheduling, and as other flights timing inconvenient, the tickets was cancelled and confirmed on 8th September 2015 through email id- mary.[protected]@gmail.com. When we enquired Jet airways, they have informed that the money amounting to Rs.39401/- has been reverted to make my trip, but even when it's going to be one month, the money has not been refunded to SBI account no. [protected] of branch 7311. Kindly refund the money at the earliest..

I had done 2 tickets using FLYNOW code through Makemytrip app. Bookings I'd NF[protected] and NF[protected]. After series of escalation Makemytrip has come with a fraudulent explanation as below:
1. Makemytrip customer support agreed that FLYNOW ( cashback of 1200 on tuesdays) page is showing that cashbacj offer can be availed through icici net banking
2. At the same time Makemytrip expects customer to open a separate link for t&c where it is mentioned that deal was only between 4th to 8th august. So as per makemytrip deal done on 18th august was not applicable.
3.Makemytrip does not have an answer to " If icici net banking was not eligible on 18th..why it was shown as eligible ??" Concealing the date information

Very cleverly Makemytrip has provided icici bank name in first place telling it is eligible so that anyone can just get the ticket booked and can later be cheated of the cashback (Rs 2400 in my case).

I had lot of trust on Makemytrip before but today I am in utter dismay. Makemytrip brand is diluted with such incidences.

I had booked a vista guest house from 25th Sept 2015 till 27th Sept 2015. I was supposed to checkin into hotel by 10 AM. When I reached the destination at around 11 AM, the came to know that the booking was done. I kept calling MakeMyTrip customer care from 11 AM till 4 PM, each time I call the executive asks the same question related to booking ID and issue. There is no proper communication between the hotel and the MakeMyTrip. Due to unavailability of rooms I've to make return back to Bangalore. This has caused huge mental harassment, I want the makeMyTrip compensate the pain I went through on that day. Below are the booking details: Check in Fri, 25 Sep 2015 (10AM) Check out Sun, 27 Sep 2015 (12PM) Room Type Standard Room 1 Reservation 1 Rooms, 2 Nights No of Guests 2 Adults, 0 Children Meal Plan Room Only

Booking id no-NN[protected] Customer Name Abhijit As i was booking my international flight ticket from.makemytrip application from the phone but due to some error of the app the Amount from my account deducted immidiately and i havent received any flight booking confirmation from them. As they committed from call centre will get it within 72hrs but didnt got refund yet. Since last 10 days struggling with the issue of refund but no one is taking it seriously in this issue. As i am trying to call the call centre every day. Each and every they are giving excuses of 10days 48 hrs, 72 hrs and bla bla bla. Please some one take serious action about this company and if company doing the cheating bussiness like this with everyone then companyand this should get stop immediately. Guys please aware of this kind of fraud company and apllication as we have our own hard money not to go easily in others hand.

Since from last 10 days struggling with the issue of refund but no one is taking it seriously in this issue. As they commited will get the refund back in 72hrs but I am trying to call the call centre every day. Each and every they are giving excuses of 10days 48 hrs, 72 hrs and bla bla bla. Please some one take serious action about this company and if company doing the cheating bussiness like this with everyone then this should get stop immediately.