[Resolved]  MakeMyTrip.com — Itinerary and Reservation Details was not properly described.

Address: Gurgaon, Haryana

Website: makemytrip.com

I had booked my ticket with makemytrip on 30th August with INR 90, 799 and the booking ID is IN1508B4S319908. I have attached the ticket where there is nowhere mentioned that British Airways (BA) is coached with American Airways from seattle to chicago. There was no intimation made by the travel agency in the entire trip before 24 hours and also the ticket's insufficient information resulted into missing my flight. I had reached the airport at 9:20 am on 26th september for my flight at 10:50 am for seattle to chicago with the notion that I had to go by BA, so I stood in front of BA counter where it mentioned that check in opens at 10:00 am. So when my turn came at 10:10 am, the attender told that I have to go by American airways and not BA. So I reached the American Airways counter at 10:20 am and they told flight has been closed. After that I contacted BA again and asked them if they could do something but they totally blamed the travel agency and asked to rebook with the travel agency. So, then I called makemytrip.com customer service where the call continued for approximately 1 hour 50 minutes and I was put to hold and had to listen their advertisements for cumulatively more than 50 minutes. And finally I got a letter from Lakhwinder Singh, a customer care employee to whom I was talking saying that they will refund me if they find it their fault. And he also told that the travel agency will book my another ticket after looking into the matter after 24 hrs. So, approximately at 8:30 pm (PDT) they called on the number of seattle that I gave lakhwinder singh at the time when he asked me for the contact details in seattle. So at 8:40 pm (PDT), some makemytrip.com representative told I have been marked as 'NO SHOW' by the American Airways and they cant do anything but buy another ticket and I had to pay an amount of INR 68, 000. And the representative also blamed me by saying that it was my mistake and I should have asked someone about my flight. But my only query is that why do I have to ask someone if my ticket say the 'itinerary' and involves all important information by my conception. All this happened because a small information was not mentioned in the ticket and had to book my return tickets again with USD 876.8 My only request is that this matter should be seen by concerned authority and help me get refunded by makemytrip.com travel agency from India.