MakeMyTrip India Complaints & Reviews

Dear Helpdesk, Please find the attachment in the mail regarding reimbursement in respect to cancellation of ticket which we have not received yet. Today I had a words with CCE of make my trip regarding reimbursement, he told me that your ticket was no show by airline. I am forwarding you the details(cancellation mail), the time is around 09:06:43 IST for one ticket & for other 09:08:27 IST & we have to travel at around 15:30. How it could be possible that tickets cancelled 6-7 hours back & that too refundable, will be no show. As corporate employee & frequent traveller, we will not tolerate this type of discrepancy & will escalate the same. And believe me will drag you to consumer forum for such type of fraud. And I am also marking the other ALSTOM employee whose ticket was with me & also the tickets was booked by him on my behalf both for him & me to travel to same destination. Ref no for HemBhan SINGH REF IN1507R3S105368 So Please do the needful asap & initiate our refund at the earliest. WBR, HemBhan SINGH [protected]

Hi, I have cancelled my tickets on June 25th and its been 2 months the money has not been refunded on my account. The service is bad they just tell me that they will get back and dont even bother. And they are the most careless and ignorant service I have ever seen. I have provided everything starting from my cancellation receipt my bank statement. This is heights now and I want strict actions to be taken against them

The booking Id NF[protected] had the following bookings. 4 tickets Mumbai- Mangalore by Air India for 20th June 2015 4 return tickets Mangalore- Mumbai by SpiceJet for 27th June 2015 The ticket of Viswanathan Ganapathy on Air India, Mumbai- Mangalore was first cancelled on 16th June. Cancellation Confirmation Reference Id - IN1506R2S169414. Received the refund in my wallet on 16th June which is an amount of Rs.1730/-. On 18th June I cancelled the ticket of Viswanathan Ganapathy on Spice Jet, Mangalore - Mumbai. Cancellation Confirmation Reference Id - IN1506R2S195545. The refund amount due to me as per the Cancellation Confirmation Request ID above is Rs. 2341/-. Refund recd is Rs. 133/- My complaints are as follows: - How can you treat the Manglaore-Mumbai cancellation of Viswanathan Ganapathy done on 18th June as no show and only credit refund of Rs. 133 when in fact the ticket was cancelled on 18th June and the refund amount due is Rs. 2341/- - I have made repeated calls to the help line[protected]. The reference id of the complaints are : [protected] [protected] Rupali Singh [protected] Anjali Alisha [protected] Ambrish Saroch [protected] Arvind Kumar [protected] Dhananjay Kumar Each time I have had to explain that the refund in my wallet is that of the Air India flight and not the Spice Jet. I am really fed up after making so many calls. - On July 11th I received a call that my refund is processed. When the credit did not happen I called up the help line. I was told to wait for 3 working days for the credit. The credit still did not happen. - Sometimes I am told that this is a no show case... How can this be a no show when clearly i have cancelled the ticket way in advance and have even received a confirmation of the cancellation and the amount due to me.

Dear Sir,

On Thursday - 30th July 2015, i had made an online booking thru makemytrip.com - booking id NF[protected] using my standard chartered credit card. An amount of Rs.15525/- was also debited to my account at 04:30:28 p.m. which was confirmed by my bankers via sma. While i was still was online, i received a message which reads as follows :
(The booking failed. We are sorry, we could not confirm your booking with the airline servers. This happens very rarely and is mostly due to a last minute increase in the fare for the selected flight. Since we had received your payment by the time the failure occured, we'd be initiating a full-refund within 2 working days...).

This morning - 31st July 2015, my blood pressure shot up on receiving an emai from MMT that an amount of Rs.14, 189/- will be refunded (Rs.1169x2 is towards cancellation charges).

I am sure that the above information is self explanatory for my grievacne being addressed to you. It has disturbed me right from this morning.

I called the toll free no[protected] at 0944 a.m.. An assistant took my call and assured that her manager / supervisor would call back on my mobile no which i shared with her - Ms. Harsha.

I have been disturbed right from morning. This is harassement to the core. I had to take an extra dose of medication when my bloodpressure shoots up in situations, such as this one.

Because of an emergency, i had to use my credit card.

i already have around Rs.30, 000 pending to settle towards standard chartered bank and by using another Rs.15525/- i have overshot my credit limit. Each day the bank would charge me 'interest' as they would add both the amounts plus there would be penalty charges for exceeding the 'credit limit'.

My reason to quote the immediate above para was that :

1. I have been unsuccessful with the booking for no fault of mine and to add to it to all

2. the company is cheating me by :
a - debiting my account for the said amount and
b - then follow fraud practices and deduct cancellation charges.

3. i had to take the help of another person to redo the booking as i had no balance to use my own credit card, which is embarassing.

4. for the mental harassement caused

Your assistance is required to put such illegal companies stop their malpractices and i am refunded for the financial losses - including bank interest and penalty charges.

Sender email id while making the booking - md.[protected]@goyalsgroup.com

Thanking you,
bernadette samuel

booking id : IN1507B3S214012 I used to regularly book my tickets through make my trip website but for this particular case I called up make my trip as it was international travel i had some doubts but customer executive convinced me saying its much cheaper if i book through him he did not even bother to tell that I will have to shell out convenience fee more than website if I book through him I gave all the details of the passengers and he landed up entering a wrong spelling in one of the tickets.H e sent me the mail and I could not cross check I called up make my trip immediately had to rebook one of the ticket and landed up paying six thdousand more and even after paying full amount I still havent recieved the ticket instead of repeated calls and emails as my brothers family is flying from saudi arabia considering his strict employers dont know how to rectify the mistake of booking through make my trip and get my eticket

Dear Sir / Madam I had made international flight booking for 3 passengers on 27-Jun-15 under booking ID IN1506B2S269415. Total payment was Rs. 264786. Due to some visa issues, I had to cancel the ticket of 2 passengers on 4-July-15. I initiated the cancellation from their site and total deductions were shown Rs. 15160 (Rs. 7580 per person). They initiated the refund of Rs 74602 on 7-July. I am not sure till date how they arrived at this figure for the refund. Actual refund amount should be Rs. 161364. I am trying to get the balance amount Rs 86762. I have been trying this since last 3 week by calling their customer care number and repeated email follow-ups, but each time they are giving weird response and will ask to wait for 3 days. But they never get back on this. Kindly help me to get my refund. Thanks

Hi, My sister had booked her honeymoon package for Europe from MakeMyTrip. She made the bookings on 18th April 2015 and the date of departure was 13th May. So initially she paid 60k Rs. She had also informed the MakeMyTrip that her wedding is on 26th April 2015. She sent her documents for Visa but MakeMyTrip found some flaws in that. They also asked her over the telephone that they will postponed her package as Visa will not be filed on time now. For that she had to pay 50K Rs more. After getting 110K total, MakeMytrip said that they will postpone it. But nothing has been done till yet. After calling MakeMytrip several thousands times, now they are saying that they cannot give alternate trip or refund the money. Please look into this matter. Thanks, Deepesh

I made air ticket booking through makemytrip of a passenger whose doesn't have last name on his document. So while filling details I just fill first name section and left second name blank. And there system allows me to do so and I proceed to next page to make payment with one popup message saying you should have valid document having this name. But finally after making payment the tickets I received are having this passengers name written twice ie. first name is also mentioned as second name. When I talk to there executive they said if passenger is not having second name one should mention Mr/Mrs/Miss as first name. But no such information was there at there web page... This such foolish thing they are saying to hide a very basic flaw in there system. I think this has happen to many more can anyone help me in this how one can sort this out or how these makemytrip guys will act on this...

Complaint issue : Refund has not given for amount of 172000 INR. Date if incident : 30th June Full description : I made cancellation request for ticket from MUMBAI - Venezuela (caracus) but since last 20days makemytrip (MMT) was telling me about will be refunded and we have some issue internally and now they updated status saying amount can not be refunded. Refund : i am looking to get refund of my total amount with interest and i have all proof to open case with them. -PDF cofy of 1st refund status. -Invoice. -email from Makemytrip saying amount of 155331 will be refunded.

Hi,
I booked tickets for two person on 29th June 2015, but received ticket for one person. I gave complain but always getting a response wait for 7 days or 4 days its escalated to concerned team. I have sent several emails to [protected]@makemytrip.com and got a refund after 23 days but i was promised to get eticket for other person. I was asked for screenshot and all for 3 times, so please take screen shot while booking tickets and don't trust make my trip on what they tell. I spoke to 4 advisor on same day and got 4 answers. I would suggest customers not to go with makemytrip they are not trust worthy, still am waiting for my tickets..

i have booked my indigo ticket on makemytrip.com on 15th july 2015 but due to my change in plan i opted for cancellation on 16th july 2015 but the refund amount is not available and the cancellation is also not processing, the custumer care is also not cooperating with me. please help me to cancel my ticket as early as possible and refund the desired amount.

Dear Sir/Ma'am, Most respectfully i would like to state the following few lines for your kind consideration and favorable action please. Sir/ Ma'am i would like to inform you that i booked tickets for Delhi to Amritsar dated 13/07/2015 but the same were not booked due to some technical errors and the fair charges of Rs. 1996 had been deducted from my account. Kindly refund me the amount as soon as possible. Details of Booking: Booking ID No. NU[protected] Date of Booking: 13/07/2015 From Delhi to Amritsar Mobile No. [protected]

Before book the ticket or waisting your money please read this: I booked ticket from MMT, boarding point Rajeev chowk. When I entered in bus, I saw somebody already occupied my birth. I said sir its my birth, they said talk to the conductor, I asked conductor what is this sir it's my birth they said it's first come first server facility.After 30 min I saw other online guys they also facing same problem, actually they already sold all the birth taking cash from that guy's. I said but what about online reservation they abused me and said from where ever you booked ticked and complain there. I called shri krishna travels customer care they said to me give the phone to the conductor after 2, 3 min disucssion they said sir he will arrange another seat for you, I said ok, conductor said me sit on the bonut near the driver he will arrange, after 1 hour asked what happen sir, he said seat is not arranged do complain wherever you want to do...or you want to leave I will stop the bus get down.It's night nearly 11:30. So I will sit on bonut whole night.If you guys not believe me call other customer and take the feedback..I took some pictures please note that on single birth 2 guys adjust on that and on double birth's 3 guys are there...Conductor is in yellow shirt when I took pics he said no one will do anything it's all waist.can you tell me it's my mistake to book ticket from MMT.I booked ticket from MMT because it's a branded name, please take some action so other customer will not suffer. Website : http://www.krishnabus.net/ PNR/Ticket Number: [protected]

When I entered in bus, I saw somebody already occupied my birth. I said sir its my birth, they said talk to the conductor, I asked conductor what is this sir it's my birth they said it's first come first server facility.After 30 min I saw another online guys they also facing same problem.Krishna Bus service. MakeMyTrip Bus Id: NU[protected]

One of the worst the the the worst service I have ever experienced. You guys don't have minimum responsibility to give a call back to customers ( expected a call back from Vandana Negi, Deepika ( Vandana.[protected]@makemytrip.com ) ...I have called so many times since a week on a daily basis by asking a call back and you guys did'nt responded back. Few I wont suggest your service to any of my friends or family to avail your services. Some your representatives are very good ( ex Rahul, Priya, lakshyay ) and provided good service. Regards, Kasi

I have booked air tickets from rajahmundry to hyderabad and from hyderabad to Mangalore on[protected] under Ref: NF[protected]. After reaching hyderabad I had been to your customer in Shamshabad Airport and requested for a printout of the ticket from hyderabad to mangalore. the staff on duty in the counter refused to do so and when I enquired his name, he refused to give and behaved very rudely with me. The main official was not in the counter and after waiting for some time and when the incharge came to the counter, I narrated my experience with him and desired to know the name of the person who misbehaved. The incharge also spoke in the same way and simply said since he was not at the scene, he do not want to interfere and names cannot be given. I am very sorry for the behaviour of your staff. I shall be much obliged if you take suitable action against them, otherwise what ever courtesy service rendered from your head quarters, will go waster with these types of guys. The incident took place on[protected] between 11.30 and 12.00 noon.

I am an old customer with 5020 payback points I made a booking for a return journey Mumbai-Goa-Mumbai.NF[protected] for 7th Aug and returning 13th aug. But when I got the ticket the return journey showed as 13th sept. When I asked for cancellation of the return journey due to the wrong date they took unusually long time. Hence I have booked directly through Jet airways for 2287/-. Today I got a call from MMTrip saying that the cancellation penalty is Rs.2250/- which is almost equal to the fare of return journey. The staff in your office is ill informed about the procedures and take long time to answer calls. I am sorry I feel disappointed and decided not to venture in to MMTrip for any future bookings.

Booking ID NN[protected] I booked flight from calicut to doha and cancelled. But i am not getting the refund amount.These guys told 3 working days but now its 15 days.i hav to book lot of flight tickets in future because i am a international hr.if the problems are like this how can i trust this website.

My name is Peter from chennai. I was trying to make a hotel booking using my wallet money which i got as cash back for using my hdfc bank card. It was clearly mentioned that the cash back can be used for domestic flight and hotels. I used the same while my booking yesterday and it got deducted. Balance i paid by my credit card. Still idid not get the confirmation of my booking. My booking id is IN1507B3S152608. If i login with this booking id still the amount is showing as pending.

I have booked Spicejet flight ticket from Mumbai to Vijayawada for May 21 through Makemytrip .But Spicejet told me that flight will be delayed for more than five hours. Spicejet provided me fight ticket from Mumbai to Hyderabad and told me that they will be refunding the amount of Hyderabad to Vijaywada. After Few days, I contacted Spicejet about my refund and they have told me that they have already processed and transferred the fund to agency through which i booked my ticket (Makemytrip). When I contacted makemytrip about the same. They have kept it in pending for long time without giving any relevant reply