MakeMyTrip India Complaints & Reviews

My Spicejet flight from kolkata to kerala got cancelled due to non-operational reason in the month of December, 2014.I had booked this flight via makemytrip online portal. As per the discussion with makemytrip customer care, i raised a cancellation as well as refund request against this booking on 3rd January, 2015. Spicejet had confirmed that the full amount had already been refunded to makemytrip on 12nd Feb, 2015. Also makemytrip had sent me an email with the refund details and mentioned that the amount should reflect in my credit card account latest by 22nd March, 2015. But as of now i have received only 10522 INR which is approximately half of the amount, rest of the amount has not been refunded yet, even after multiple follow ups & raising multiple service requests i have not received any satisfactory response from makemytrip. Please refer to the refund details provided by makemytrip, MakeMyTrip Booking ID NF[protected] Reference Number is­ IN1412R6S277493 Makemytrip customer care - [protected]

I had booked tickets on spicejet through makemytrip. The flight was cancelled. Spicejet has refunded 100% to Makemytrip but makemytrip has deducted Rs 5400 as cancellation charges on two tickets. I didnt realise till I chased up Spicejet and theyc onfirmed that they had made full refund to makemytrip. Makemytrip just refuses to answer my complaint that i have lodged and inspite of reminders and emails, there is just no answer. This is going on since a month. Shoddy customer service and unethical practices, completely unexpected from someone like makemytrip. They have surely gone done several notches in my mind. People beware of their practices

I have booked a train on 27th march but due to some technical problem ticket was cancelled and the amount is debited from A/c, I have received a mail that the money will be refund in 3 working days. However I have not got any single update yet. I have got the Id number as ID NR[protected] and i have register my query to make my trip for which i have got Reference ID[protected]. So request you please have a look and refund the amount .

I was trying to book an International Flight on 19th of March, 2015 through Makemytrip.com . My payment for the flight went through and money was deducted from my account but the makemytrip server gave some error code (like : Our server is tired) and the booking did not go through. I tried calling customer care and they told me that they the transaction is not successful and the money is on my bank's side. I raised concern with my bank and bank came back within 2 days confirming that the transaction went through successfully. I then raised a formal complaint ( Reference ID:[[protected]] ) raising this issue providing my bank details of the transaction. It is almost 2 weeks since then and I did not receive any response except some of the automatic ones. I tried calling customer care and supposedly they raised this to their accounts team but I am not seeing the deducted money is getting deposited back to my bank account. Please find below the reference no and other details regarding this payment as appears in my bank statement : Date: Narration: Reference No: Amount: 19 Mar 2015 NN[protected]P01-MAKEMYTRIP COM [protected] 19 Mar 2015 183, 081.00 254, 354.15 Please help me to resolve this issue. Regards, Pushan Poddar

I booked hotel+Flight on 15th Feb 2015 but transaction got declined and my CC was charged for 32800/-. till date i only got refund of 10000/- rest 22000/- yet not refunded by MMT yet. I called multiple times to their customer care ( Ref no[protected]. I am very much frustrated with Make my trip and thisnis not my first exp with MMT. Regards, Akshay [protected]

I booked a tkt online no- NN[protected] on 23rd May Suddenly received a mail that my tkt is canceled and no reason of cancellation. I did enquire that the tkt is not canceled by Airlines company but is canceled by Makemytrip.com Still struggling to understand the reason of cancellation for par 8 days. Please forward me the E mail ids of the Management members to ensure that they are made aware of this facts. Also let me know the details to launce a complaint in consimer court

I booked three tickets for my travel from raipur to Udaipur from makemytrip.com . The ticket which was mailed to me showed as non refundable ticket. So, when my plan for the travel changed, I did not cancel my ticket as it was non refundable. After the date of departure when I contacted makemytrip customer care service, they sent me a copy of the ticket which showed that it was a refundable ticket. Now, I did not get any refund as there was a mistake from makemytrip side. THIS IS THEIR FAULT AND I HAVE LOST Rs. 20000/-.. I contacted them but they have given me a refund of Rs. 33 on each ticket. This is fraud. I want to file a consumer complaint.

I Have booked 4 tickets, 3 tickets from Dubai To Mumbai And one ticket from Mumbai to Dubai, But they cancel my 3 tickets from Dubai To Mumbai, sending a mail that their is technical issue with the website and wrong priced are charged and they will return the booking amount, all the tickets will be cancelled . But they dint cancel my ticket from Mumbai To Dubai, i have to call airline to cancel the tickets and i have being charged Rs.2000/- But they said they will return all the charges with 3 working days, booking Date is 4th March'2015, since today i haven't got single penny from Makemytrip.com. They just keep sending mail that it will be solved in 96 hrs since 4th March, I[censored] call the Customer Care, call will be on hold for hours and hours, then they will keep on transferring the call from this dept to other and waste your time and finally disconnect the call. U cannot reach any agent even i[censored] hold the call for hours, they will just disconnect the call

i had booked a Flight Ticket on website from Pune to Dubai...Booking Id .IN1502B8S004038...confirmed ticket was shown on website and asked to make payment..Rs.16485 was paid on 04/02/2015..I did not received ticket..hence as advised by them i lodged a complaint on 05/02/15 .complaint ID[protected]..They agreed to refund my amount within 72 hrs...but did not do so by various excuses ..Again i lodged complaint on 19-02-15 complaint ID 150219=0233326 but did not refund the money or book the ticket..They agreed their fault on phone & agree they will adequately compensate for delay ..but even after 12/13 phone calls but did not do any thing...pl.help me to get justice...Mrs Pornima Doshi

MY TICKET FROM CHENNAI TO DELHI WAS CANCELLED ON 11TH FEB BY THE MAKE MY TRIP PORTAL ITSELF, BUT THE REFUND HAS NOT BEEN RECEIVED. MY PARENTS WERE STUCK ON CHENNAI AIRPORT, AND THE AIRPORT OFFICIALS ANNOUNCED THAT THE "TICKET WAS CANCELLED". I'VE BEEN CALLING THE MMT PORTAL CONTINOUSLY. EVEN THEIR REFUND PAYMENT IS OF NO USE.ACCORDING TO THE PORTAL THE REFUND IS MADE IN 5 DAYS, BUT IT HAS BEEN 18 DAYS NOW. THE MMT PORTAL CANCELLED THE CONFIRMED TICKET ITSELF, WITHOUT MY PERMISSION. KINDLY HELP. MY PARENTS SUFFERED MENTAL AS WELL AS PHYSICAL TORTURE ON THE CHENNAI AIRPORT. THEY HAVE UNLAWFULLY KEPT MY MONEY FROM 11TH FEB, 3;30 PM. PLEASE KINDLY HELP, OTHERWISE STRONG LEGAL ACTION WOULD BE TAKEN AGAINST THE COMPANY. THE COMPANY WHICH CLAIMS ITSELF TO BE THE 'INDIA'S NO.1 TRAVEL SITE' HAS NO RESPECT FOR ITS CUSTOMERS.

Hi, I have booked a airline ticket from SFO to BLR for $599 through Makemytrip website, customer care representative called me and helped to book the ticket, and i have asked for discount he said since all he can do is price match. later i went to a website called skyscanner.com and i was getting the same flight, same class, same time and same date everything is exactly the same for $537, i took a screen shot and sent an email to [protected]@makemytrip.com, i got a response that they want price match doc in pdf format and with all the details. 1> do any one would have pdf designer ready on there machine? 2> I still went and installed and sent from screen by screen and sent in a pdf doc. now again got a mail saying they want itinerary, Note : Unless i enter my credit card details cannot click on Book my ticket tab, so how can i go to next page. and since its already more than 24 hours and just 24 hours left to fly..the fare has slightly changed and its still less than what makemytrip is charging. I would request please take this complaint on priority and do the needful. I provide below details ; my reservation number : 3m6adg Booking id : US1503B9S007790 my email : [protected]@gmail.com please do the price match as i have already sent all the proofs . Thanks -Varaprasad

Hi, This is in reference to an e-ticket booked by me on 22nd January, 2015 from Kolkata to Bangalore. I received a wrong invoice with departure & arrival given as Delhi and Kolkata respectively. I am positive that I did not book the ticket wrongly. I was told by Makemytrip's customer care executive that it was indeed Makemytrip's mistake and that I would receive a FULL REFUND (no cancellation charges would be deducted). He also advised me to book another ticket as soon as possible and assured me that I would also get back the balance amount when I would book the new ticket. I booked another ticket for Rs. 9747. However, I received only a refund of Rs.4453 and when I called Makemytrip, they said that the accounts team had rejected my request since it was MY fault according to their logs. I asked him how the previous executive could have assured me that it was Makemytrip's mistake without confirming, and he just apologised for his colleague's incompetence. I do not require an apology. I want my money back. If their logs truly show that it's my mistake, then I want a compensation for the misguidance provided by their executive to me.I have all the calls recorded on my phone and would be taking a legal action if this is not settled at high priority. It's highly disturbing and shows total negligence of the customer.

I have been trying to get my booking cancelled from last four days as my Father in law is crtically ill. I have been asked that their supervisor will call back but no action has been taken so far. My booking ID is IN1502B8S004706. Are you people trying to pass time so that i have to make full payment?? Please do something on humanitarian and ethnic grounds. If you people have some ethics left ...

This is the complaint I posted in Make My Trip complaint page. But didn't received any reply from their side.It has been more than a month now. "I am really disappointed with this trip designed by make my trip.My whole trip ruined because of not proper arrangements and timings designed by your team.My concerns on trip was that my trip should be well planned with proper timing's, but it didn't happened. According to the itinerary provided to me through mail, it included the following services — Airport transfers through private taxi. (bangkok airport- hotel in pattaya, pattaya - hotel in bangkok & bankok hotel to airport) Hotel stay (bangkok & pattaya)- 4 star hotels. City tour through shared van. (bangkok & pattaya) Following problem happened on my trip- When we landed in bangkok, no transfers has booked for us from airport to hotel. Me and my wife waited & wasted 5 hours at airport at that day since we dont know whom to contact. I called your team from bangkok but there was no response. Eventually, we booked a cab from our own expenses and went to hotel in Pattaya. In pattaya, the hotels were booked but ...we again waited for a whole day but no one came up for the city tour. we wrote around 5-6 mails to make my trip team ..we even called the cust. care number many times…but we didn’t get any satisfactory reply from your end.. we had a talk with the Thailand helpline number, the person on call told us dat he did not received any information about our booking and told us to wait for another 6-10 hrs for package confirmation from your side. Then, we finally, after wasting our whole day..went out for our private city tour with our own expenses. In pattaya we were told that the check out time is 12 noon.. but fortunately, around 9:45 am we came to know dat it was not 12 but 10 am ...after the check out from pattaya, we had already booked the taxi (from our own expenses) from pattaya to bangkok.(as u were still sleeping) but there was a confusion created when we came to know that a taxi from your agency was already waiting for us(without any prior information). In this great confusion we wasted security deposit money for taxi. In bangkok hotel- the check in time was- 2 pm and we reached there at 12 noon.we waited at the lobby of the hotel for 2 hrs. then at the time of check in (at 2pm) we received a small paper from the receptionist regarding the city tour package timings and there was a contact no of a guide to whom we were asked to contact. we called the guide and asked him about our tour plan. He said that it was scheduled for dat day itself and since we were not there at 12..so we won’t b able to join him.Now, dat was really an absurd and senseless planning by your side. when u knew our check in was at 2 pm, then how can u plan for the city tour for the same day at 12 noon ..and dat too without even informing us… (no mails/no calls)..Again, we went out for our private city tour with our own expenses.. Now, the actual services provided by you includes- Hotel booking (pattaya & bangkok). Transfer from pattaya hotel to bangkok. Transfer from bangkok hotel to airport. I have dropped mail to your team, but no response has come which you can see in trailing mails. I want reimbursement of my trip now along with airport transfers, since my whole trip got ruined. My no is. [protected], [protected]. My booking id is IN1501B7S314656. Please take action against my complaint. I want serious action should be taken against this complaint, because it has ruined my trip. I want reimbursement of this trip.I want refund of my money Rs 25000/-."

Refund Ref No :[protected] GAU - BOM Flight Indigo Airline Ig- 578 I canceled this Ticket . But makemytrip still don't refund my redounded amount . i Called there customer support but they Say Still On Process till Last 1 month.

Dear All, This is in reference to the below booking made by me on 13th Jan where I have booked only air tickets through makemytrip. Due to some personal issues we could not fly and had to cancel the tickets. I was pre informed by the makemytrip team that I will be getting full refund in 4-5 working days on the date of my cancellation. I cancelled my tickets on 28th Jan and my date of flying was on 16th Feb. Its been 2 months today chasing the team of makemytrip for my refund of Rs 45, 234 and I have not received any call or any mail from the team members. I have called many times to know my refund status but I was only told that my refund is in process and that I will receive my refund by next day. Please do the needful and advise me the refund status ASAP Please find the below details - Only Air Tickets - DEL-DXB-DEL Booking ID- IN1501B7S054389 Booking made on 13th Jan Cancelled on- 28th Jan Total refund amount- INR 45, 234/-

I cancelled one of my international booking on March 1st (NN[protected].But their concern team did not cancelled that booking that day.I called many times for refund.They said many excuses and today when I called they said that I have to wait 17 days from 17 March.But I canceled on 01st March.So I need refund with interest now

My international flight to Kathmandu got cancelled by the airlines and I was told that I would get my refund in 5 to 7 working days. The bookings were done through make-my-trip so they promised the refund within 7 days but still from the 6th March 2015. I have not got my refund and whenever I call "Make My Trip " they have a different excuse... today in my two calls at 12 Noon and 1:41 PMI have been told that it will take a month and in the other call they said that they will not give any refund till the airline does so. In this case what can I do but for making calls again and again. The refund amount is Rs. 75, 000.00 Regards Kim [protected]

have confirmed with the airlines that the ticket booked by me was REFUNDABLE, however at the time of cancellation from MMT it is charging me almost the entire amount of the Ticket and just refunding me Rs.500 approx. After confirmation of REFUNDABLE status with the Airlines I have cancelled the ticket. Request you to look into this matter for complete refund with high priority else will have to escalate the matter. The ticket costed me Rs.9K plus. On refundable ticket the entire amount has to be refunded and wat i get back is 300rs only.

I Madan Mohan Kotoki had done a booking (ID NF[protected] from MUmbai to Guwahati & return for 28th March & 5th April 2015 respectively. This booking was done on 24th Dec 2014. On 10th March 2015 I changed the travel date for which an additional amount of INR 7360 was to be paid. After doing the transaction through the official website of make my trip I did not get the ticket with revised date so I called up the helpline. They informed me that the amount has not been credited to Make my trip & I need to retry once more. So I again tried & this time I got the ticket with revised dates. But the amount was debited twice from my bank account. When I talked to my bank they informed me in writing that both the transaction were successful & amount has been credited to Make my trip account. I has given this mail along with bank statement to make my trip I raised the complaint through the official website & through phone banking of Make my trip. But inspite of many follow up they have not refunded back my money,