[Resolved] MakeMyTrip.com — Refund against flight cancellation not received yet | |||
My Spicejet flight from kolkata to kerala got cancelled due to non-operational reason in the month of December, 2014.I had booked this flight via makemytrip online portal. As per the discussion with makemytrip customer care, i raised a cancellation as well as refund request against this booking on 3rd January, 2015. Spicejet had confirmed that the full amount had already been refunded to makemytrip on 12nd Feb, 2015. Also makemytrip had sent me an email with the refund details and mentioned that the amount should reflect in my credit card account latest by 22nd March, 2015. But as of now i have received only 10522 INR which is approximately half of the amount, rest of the amount has not been refunded yet, even after multiple follow ups & raising multiple service requests i have not received any satisfactory response from makemytrip. Please refer to the refund details provided by makemytrip, MakeMyTrip Booking ID NF[protected] Reference Number is IN1412R6S277493 Makemytrip customer care - [protected] Was this information helpful? | |||
Complaint marked as Resolved
money refunded, case can be closed...after multiple follow ups they have understood the issue and refunded back the amount | |||
 7 Comments | |||
Comments
Resolved as partial payment has been made... another complaint submitted to get the rest of the refund.
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Dear manob84,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that a total refund for INR 21220.00 has been initiated from our end against the booking. Please note that we cash back refund on INR 1200.00 was already processed on the booking and that is why INR 20020.00 refund was processed post cancellation of the flight. Please find the refund details as below for your reference.
INR 1200.00 RRN#[protected]Refund Date 20-08-14
INR 10522.00 RRN#[protected]Refund Date 24-02-15
INR 9498.00 RRN#[protected]Refund Date 02-04-15
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that a total refund for INR 21220.00 has been initiated from our end against the booking. Please note that we cash back refund on INR 1200.00 was already processed on the booking and that is why INR 20020.00 refund was processed post cancellation of the flight. Please find the refund details as below for your reference.
INR 1200.00 RRN#[protected]Refund Date 20-08-14
INR 10522.00 RRN#[protected]Refund Date 24-02-15
INR 9498.00 RRN#[protected]Refund Date 02-04-15
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
Dear manob84,
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that a total refund for INR 21220.00 has been initiated from our end against the booking. Please note that we cash back refund on INR 1200.00 was already processed on the booking and that is why INR 20020.00 refund was processed post cancellation of the flight. Please find the refund details as below for your reference.
INR 1200.00 RRN#[protected]Refund Date 20-08-14
INR 10522.00 RRN#[protected]Refund Date 24-02-15
INR 9498.00 RRN#[protected]Refund Date 02-04-15
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.
In reference to your complaint, we have validated your case with our concerned team and found that a total refund for INR 21220.00 has been initiated from our end against the booking. Please note that we cash back refund on INR 1200.00 was already processed on the booking and that is why INR 20020.00 refund was processed post cancellation of the flight. Please find the refund details as below for your reference.
INR 1200.00 RRN#[protected]Refund Date 20-08-14
INR 10522.00 RRN#[protected]Refund Date 24-02-15
INR 9498.00 RRN#[protected]Refund Date 02-04-15
We thank you for contacting us. Assuring you best of our services.
Team-MakeMyTrip Care
money refunded, case can be closed
Cashback not received from makemytrip
I had booked a ticket for my friend through the makemytrip app.there was an offer which stated sbi card customers would get a cashbak if the ticket was booked through the card.
i applied the coupon and booked the ticket
ticket details are as follows
MakeMyTrip Booking ID -NF[protected]
Booking Date -Wed, 27 Apr 2016
Dear Ajay,
Greeting from MakeMyTrip!!
We are sorry to read about the issue, In reference to your complaint regarding cash back regarding APPFEST.
Please note that cash back has been processed on 21st May16 of INR 1200/-.
Kindly do let us know once the cash back received by you.
Assuring you best of our services.
Team-MakeMyTrip Care
Greeting from MakeMyTrip!!
We are sorry to read about the issue, In reference to your complaint regarding cash back regarding APPFEST.
Please note that cash back has been processed on 21st May16 of INR 1200/-.
Kindly do let us know once the cash back received by you.
Assuring you best of our services.
Team-MakeMyTrip Care
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As per the email communication from makemytrip I was supposed to get an amount of 21048 INR but makemytrip have refunded only an amount of 20020 INR.
So the difference between the refunded amount and the actual amount to be refunded is 1028 INR.
I have already talked to the makemytrip customer care as well as raised service request with makemytrip, but yet there is no response from makemytrip.
Requesting you to please look into this issue and help me in getting rest of the refund amount.