[Resolved]  MakeMyTrip.com — Regarding my booking NF[protected]

Address:	Gurgaon, Haryana
Website:	makemytrip.com

This is regarding my booking with MakeMyTrip with the booking ID NF[protected], and the ordeal I have faced after that. I had made a telephonic complain against the same on Saturday, and I was assured a response within 2 days. However, that has not happened yet (even after 6 days). Hence, I am forced to write again. I had made the above booking about 3 months back for the route CCU-DEL (travel date 15th Oct) and DEL-CCU (travel date 25th Oct). On 11th Oct, I canceled my CCU-DEL leg of the journey through your online portal. After the cancellation, I got a confirmation mail as well that my CCU-DEL leg is cancelled and that I will receive some refund within few days. Also, the online system showed my CCU-DEL journey as cancelled while my DEL-CCU journey still stayed (as I obviously wanted to travel on that flight). On 24th Oct - just 1 day before my flight, I randomly got to know that MMTrip cancelled my DEL-CCU ticket too!!! On calling the helpline number, I was told in a cold voice that you had yourself cancelled it on 11th itself. That is obviously not true (and your system can confirm that). You can also check the voice recording of my call that I made on MMTrip on 23rd Oct. I had clarified with the agent again regarding my journey (my ticket was not cancelled even till 23rd). While processing my refund, the refund processing agent made a serious error and cancelled my 25th Oct ticket. This was a seriously important travel, and your helpline agent suggested me to book myself on an alternate flight for that day and promised MMTrip will reimburse that (she also promised a call within 2 days which never came). I can explain the entire situation on a call, and you can obviously check everything at your end and realize that it is a error on your part. I look forward to an urgent resolution to this one. I am attaching the initial booking as well as the e-mail received after the cancellation. Also, if you check the refund amount, I have been refunded only close to 2500 Rs, which is obviously because I was supposed to get refund for one leg. E-mail ID: [protected]@gmail.com