| Address: Gurgaon, Haryana, 110027 |
| Website: makemytrip.com |
I had booked a holiday package with make my trip.
Booking id :in1601b8s195248.
Before booking their behaviour was just outstanding. I was assured to every possible service in case of any problem. But when i completed my payment, i got to see the reality of make my trip. My booking was handed over to ms. Nisha singla who used to call me two three times before payment, did not call me even once after payment despite several requests to call. They have a policy that they send all the coupons within 24 hours, but i did not receive any of the coupons. I called them myself to get the coupons and they sent me the coupons only for hotels not for flights. I also asked them to connect me to ms nisha singla as i had some queies and issues with booking to which he said that this can not be connected right now and they will get back to me but i havent received any call so far even after 15 days. Also, as they did not send the flight coupons, i had to again call them for the same and beg them to send me the coupons. Larger issue was some concerns that i had with booking and they said this can only be handled by ms mallika batra who did my booking but i was not connected to her as well. I kept sending mails to them, kept them calling like a begger and they kep me fooling. Everytime they said that they have assigned a high priority mail to ms mallika batra and ms nisha singla but it was of no avail. As i used to call them all day, my call was connected to superwise once, mr abhishek kukreja, who did not even listened the complained fully and transferred the call to some other unknown department. That is the most rubbish behaviour one can expect from a senior executive. I used to ask them to connect my call to some appeallate authority but none of them did so. They used to either disconnect the call or put it on hold and then disconnect. I even escalated the complaint to their first level, i received a call from ms. Sarvdeep kaur, who assured me of all possible help and promised to get back to me by 15th feb. It is 21st feb now and i havent heard from her again. I even contacted the senior manager of ms nisha singla, whose info was mentioned in a mail if you are not satisfied with my service contact my manager, but i did not receive any response from him also. I called them more than 100 times, escalated complaints on their complaint forum, sent mails but no one give a damn to my complaints. It was all before the trip even started. I knew that even if there is some issue during my trip, i am not going to receive any support from make my trip. On the very first day of my trip, where i had booked a hotel room with flower decoration, there was no flower decoration in the room. I again called the mmt for the same but as always i did not receive any response. This has been a nightmare to book this package with make my trip. The 10 days before my trip started, i did nothing except calling mmt for management of my booking and alas! They could not even respond to my small queries. I have raised the issue to even their second level of escalation but there has been no response from them. I have not seen such pathetic service from the senior management of any company. All those who are going to book with them in future, i would advise you all the luck that your trip goes without any issue, because i[censored]nfortunately there is any issue, there will be no one, literally no one, even after 100s of calls, there will be no one to help you.
MakeMyTrip India customer support has been notified about the posted complaint.
We have reason to believe your concern has been resolved as this concern of your appears to be more than 90 days old.
If just in case your issue still stands unresolved then please let us know, else we are closing this case from our end.
Warm regards
Team-MakeMyTrip Care