[Resolved]  MakeMyTrip India — Hotel refuse for checkin due to unconfirmation

Address:Gurgaon, Haryana, 122016
Website:make my trip

We booked a hotel at shimla with booking id-nh[protected] on 13th june but when we reached hotel at 8:30pm hotelier refused that they dont have booking but we have recieved a confirmation frm mmt they put us on hold till 12:30am till night with our family members on the shimla roads. They just upset us mentally as well as physically then at 12:30am they book a hotel which was having incects in room and bed was so dirty that we were not able to sleep all night. I m going to register a complaint against mmt on consumer forum. They just ruined our trip
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Aug 6, 2021
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
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This is nothing new from MMT.
In December last year we travelled from Muscat to the Golden Triangle. Flight arrived in Delhi at 3:30 am.
Reached Hotel before 5:30 am only to be told that check-in time was after 2:00 PM.
We ended up spending six hours in the Lobby in the Freezing cold. It was below 5 degrees !!
The Driver arranged by MMT for the entire trip was of no assistance either.. he suggested we make use of the time by doing some "Sight Seeing "
Trying to get hold of MMT customer service was impossible too.
and If you are reading this beware of the " Request a call back" they will not put down the phone until the booking is complete...
And try getting back to them for clarity :(((
Dear Raymond,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.
Assuring you best of our services.

Team-MakeMyTrip Care
Dear chunky takkar

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

We are getting the case facts checked and will connect with an update shortly.


Assuring you best of our services.

Team-MakeMyTrip Care

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