MakeMyTrip India Complaints & Reviews

Hi I have booked an air pegasus flight through make my trip app on 12th of Aug, 2016 from bengaluru to hubli. Flight no OP 111 with pnr no AQTB4M. I am supposed to get full refund of Rs 13015/-. But it has not been settled yet. If I call make my trip they say they haven't received the amount from the airlines. If I call the airlines they just don't answer the call. Should I file a suit now? Pls help me out.

We booked a package for goa. We requested for upper category room in the hotel. First the agent told us 90, 000 and then after 3 days he told 1, 20, 000. Even after the payment of 1, 20, 000 rupees, we got to know that he booked basic category room for us which was not worth giving 1, 20, 000. When we tried to talk to him, he stopped responding and even make my trip did not act on our complaint. These people looted us

Its been two days that i made the payment of inr 25, 000 when you asked. This amount was higher than mentioned in the quote required to be done at the time of booking by 5, 000 but i anyway made it on goodwill.in exchange for this i was promised an immediate delivery of all flight tickets. Little did i know what was about to unfold.

Not only the money has been taken under the false pretence of an immediate booking, but i had to talk on makemytrip customer care, where i was harassed and constantly denied any information more than name of the person i was talking to for over 40 minutes.

Finally from ms. Anjali i could only get the confirmation of money being transferred from me to mmt but no booking whatsoever.in fact my name did not even appear on her screen, just the email id. And instead of inr 82, 000 that you told me it would cost, the package according to ms. Anjali should only cost inr 72, 200 as per details in the system.

I do not know what is going on, since even hours after having been assured a call back from ms. Anjali and resolution of the problem, there has nothing been done by you or anyone whatsoever.

The reason i had to contact customer care was because you are absolutely unreachable on your said number (Extn 3384) not just by me but also internal employees. Ms. Anjali can verify that. And have not responded to even 1 of the emails sent by me since i made the payment. To me it looks like, you got the payment and and disappeared. That was after you made a fuss about making the payment immediately.

So, i need tickets & confirmation now.

I booked a round trip flight from kochin to singapore with booking id nn[protected].
I cancelled the ticket on 19th of august and i have got a confirmation mail saying my ticket was cancelled on 20th of august 2016. But i haven't recieved the refund yet. It was said that i will get a refund amount of rs.15205 with a cancellation penalty of rs:650

I referred two friends as per referral program however didn't received credit for either of them. 1 friend received error referral code provided is incorrect though he checked it and was correct. The other friend signed up using the link provided but neither he nor I received any credit for it. It has been more than 48 hours since I have complained about it but no resolution provided. It's customer service is pathetic and now they are saying will revert in 7 days as this is their TAT.

Please don't waste your time and money by dealing with this company.

Sir,
My uncle tried booking the tickets from Make My trip App and the amount has been debited from the bank account and also the same has been confirmed from the bank statement and people that the same has been credited to Make My trip account. My uncle is not sure which phone number has been used at the time of booking.
Now MMT people are saying they are unable to track the transaction. Please note that the transaction date is 18th August 2016. amount is 31000 which is shown in the bank statement.

I have been trying to reach make my trip customer service agents through various channels to book online an additional baggage for check in for a fly dubai flight with id nn[protected]. Horrible service i got. Numbers on websites are spam. I still not been able to change or reach with about 36 hours for my travel. No one shoudl use make my trip as it has a lousy customer service!!!

Dear sir/ma'am,

Kindly inform you that I got a msg from HDFC, that someone hacked my debit card diducting 15k through make my trip even I didn't use it u can please hold that n help Me in this regard, As I complained hdfc's bank n lodge FIR In nearest police station,
Here u go to see the msg got from hdfc
Thank you for using Debit card ending 5984 for Rs.15276.00 in new delhi at MAKEMYTRIP51056 on 2016_08_26:14:53:43 avl bal:Rs.26217.45
SENDER:DM_HDFC

Makemytrip booking id: nf[protected] for sg-2328/253 (ded-del-ccu), booking date: 14 aug, 2016.
Passenger details:
Subhrajit das n3pzky, jayasree samaddar n3pzky, swati samaddar
N3pzky

I booked the ticket in ememergency and unfortunalety we arrived ded (dehradun) airport 15 minutes late. we talked to the spice jet official and he told it is too late for the ded-del flight, and we can still travel the del-ccu flight. so we took and indigo flight at the last minute and landed in del. upon arrival in del we found that inspite of the assurance all three tickets has been fully cancelled. we talked to the spicejet domestic counter (vaishali and some senior fellow were there) they were very nonchalant and uncoperative. the senior officials even left the counter when asked on the cancellation. it was an emergency and we had to reach kolkata for funeral. the disgrace shown by the airline is condemnable.

A lumpsum of 20, 724/- inr. was forfeited.

Find the tickets in attachment. necessary action is anticipated from the concerned makemytrip asap.

I had taken a holiday package from makemytrip from mumbai to manali & back.
I requested them for an invoice for air tickets as i have to claim my lta, but they are saying we cannot give the same as it is against company policy.

This is not the first time makemytrip is behaving unresponsible, during the same trip the driver had threatened us.
Inspite of complaining again and again, makemytrip did not take any responsibilty. Had a very horrifying experience with them.

Their customer care executives are not trained at all. All they are taught to repeat one line"sorry for the inconvenience"

Its only a money making company but provides zero service experience.

I made one booking nh[protected] and by mistake i cancelled it.. I pressed cancel button by mistake, and i called customer support that i made cancellation my mistake kindly dont cancel it but they said me i will not get mt 9161inr back.. Its not a small ammount, and i dont want to make the booking cancel, i made new booking again but kindly refund me those money either in make my trip wallet but please refund

I have deposited rs.25647 and rs. 27810 for hotel king garden in mahabaleswer and cancelled the booking same day but the make my trip said that the refund will not be given because the rules of refund were that if i cancel the booking before 7 days then refund will be given but how does this rule apply on me if i have booked the hotel for date change. So i booked hotel on 15-sep-2016 to 17-sep-2016 and next booked 25-aug-2016 to 27-aug-2016 cancelled it on same day due to some probems and next booking in childern age but i am getting no refund from them. Plese tell me can you help me.
My booking id nh[protected] rs.25647
And nh[protected] rs.27810

Dear sir,
I have issued ticket for ixr-blr on 10.09.16 and return blr-ixr on 14.09.16, when i made the reservation i got server error displaying message' server failed'.
After some time i noticed that 02 duplicate pnr generated for same name, same date and same sector. As per the below details:-
Ixr - blr - pnr e7booz (Gopal prasad)
Blr-ixr-u7ukuf (Gopal prasad)
Duplicate pnr
Ixr-blr-pnr 9wdybb (Gopalprasad)
Blr-ixr-oybhmz (Gopal prasad)
Request you to kindly arrange cancellation of duplicate ticket in nil penalty and reimburse of full amount against duplicate pnr as earliest as posisible.

Gopal prasad
General manager (Admin)
Central coalfields limited,
Ranchi-834001.
Mob-[protected]

I had booked a online holiday package to kerala through make my trip on july 7th. The travel date is august 19th 2016. It is a package of inr 30, 000 this includes flight bookings+ hotel bookings +local cab.
They had booked a cheap flight with air pegasus for 2 person 2 ways combined the ticket cost was inr 2425.
The air pegasus is having lots of issues in there service as per in most tv channels they were frequently calling off there service, so i requested the make my trip guys through mail listing these issues and change the flight in the month of july itself.
But they denied the change of flight and said the service is confirmed on committed date and time.
Daily these conversation hours of call with these make my trip to change the flight did not bring any result. But in turn they wrote a mail to pay 10, 000 more.
Listening to them (They comitted the flight service) i agreed to travel the same package in air pegasus with no any change.
Tomorrow is my travel date and air pegasus is cancelled there flights and communicated to me on call intimating the cancellation of both to and fro flights.
Am frustrated talking to these make my trip guys convincing them the fact that the airlines have cancelled the flight, they are asking me to bare the new flight booking charges and they are very very rude.

Note: i do have all mail communication where have sent them requestring to change the flight as the frequency of cancellation by air pegasus is more 25 days back itself. As they assured flight will be available i agreed to travel with same air pegasus, but now airlines have cancelled so what should i do now???

G. Subramonia pillai, nagercoil
I booked 3 tickets from chennai ms to ncj [train no. 12633 ] doj.[protected] on the internet, but the transaction failed due to the system fault at the irctc website. But the amount of rs. 1253/- was debited from my canara bank account. The transaction id is mentioned in bank pass book is 0203724,[protected], 21.22.37
Please consider my case and credit the amount in my account

I have booked two tickets to pune. I have received message from mmt.
In which the boarding time was mentioned as 3.30pm from the boarding point i have selected.
I have reached the boarding point at sharp 3.30. Pm
But when i have enquired on the help desk, they told me that bus has already departed at 3:00 pm. They said that the bus departure timing is 3pm only.
I have struggled to get the taxi for the final boarding point which was far away from the first boarding point.
I have to spent extra money on that.
Such kind of poor service from such a brand is not at all expected.

We had made this online booking for my causion sister as we all family belong from beawar (Rajasthan)
The booking is for date[protected]
From ahmedabad to beawar
10 pm in night
Seat number s7, sleeper a/c

We entire family belong from beawar and my causion went for some exams out their.. We planned for her return on same day and book online ticket from make my trip

But when my sister went to board the bus she come to know their is no such bus in which we planned

The bus operator refuse to accept anything what they put on net.. When we ask them to help us out they start abusing and using some rediculus words which we are really shocked how a man can abuse in front of an girl.. Then he said if you do not have family in ahemdabad why we send her to gujrat.. So is it mandatory to have family in city where a girl want to move..

As my sister was 21 years of age.. Why make my trip people stood on a girl life.. Their we tried to make him understood about the fact and book an hotel near to the place and we paid 2500 inr for an day

Its all happen cause of rubbish make my trip people as they do not have any
Ymphothy i had asked them in my complaint several time if instead of my sister if they have their daughter alone where she dosent know anyone how they do react

Make my trip people has played with a life of an girl and its an offence i want you to kindly help me out in getting a revret from them

They are ready to pay for the ticket but they are not feeling guilty for what they had done. They are not ready to pay for the extra charges which we paid cause of their stupidity

Most humbly i would like to draw your attention towards my grievance. I had booked for a tour package with make my trip for indore and ujjain for a pilgrimage with my old parents. I had booked the tickets in june, 16 and my travel was for 12th august, 16. The cost of the package is 31000/-.

On 12th of august my tickets were not confirmed as per the railway chart and my tickets got cancelled. As the tickets were not confirmed i could not take the journey and i contacted make my trip team to consider changing the dates of my tour.

I requested make my trip to change the dates of my travel keeping the package as it is.

They are neither changing the dates of the package nor refunding my amount.

Request to please look into my case and help me to get the dates changed of my package or refund of my money.

I had booked my stay through makemytrip for 15-17 august 2016 for lans castle hotel, lansdowne. We were really looking forward for this trip. The booking details are as follows.

Booking id: nh[protected]
Guest: gaurav singhal
Total amount paid: rs. 8, 547

It may be noted that the total amount was rs. 12047. But, at the time of booking, a discount coupon of rs. 3500 was automatically applied by the makemytrip app.

But, due to delhi"s changing weather, our baby who is just 8 and half months old developed cough on the evening of 14 august 2016. We, as parents could not take a chance with the health of our baby and thus could not think about going to lansdowne (Which is a colder place than delhi). Our baby required immediate medication, attention and care. Hence, we had to call off the trip. The same was advised by the doctor when we spoke to him. Also my wife developed fever and thus travelling was out of question.

Now, i communicated our situation to the hotel and requested them to refund the booking amount which had already been paid on humanitarian grounds. The hotel staff told me that as i have booked the stay through makemytrip, we need to talk to them about refund. When i called makemytrip, they told us that the cancellation policy of the hotel will apply in this case and that a complete refund may not be possible at all. They also asked us to communicate with the hotel people at our own end as well my sending them a mail.

It should be noted at this point that makemytrip staff were literally harassing me saying that we do not know how hotel will react in this situation. They also told me to call them again and again and ask them whether a final decision has been made. Their behaviour was completely inhumane because i had already told them that my baby is not well and requires my attention.

Anyway, i sent a mail to the lans castle hotel explaining our situation. They reverted back to us by saying that complete refund will not be possible at this point. They would have to charge us for one night stay. We still requested them to refund the maximum possible amount.

I was expecting that they would deduct 50% of the amount paid. But to my horror i got the message from makemytrip that the refunded amount will be rs. 2522. When i asked them about this discrepancy, they told me that the amount deducted will be 50% of the initial amount i. E. Rs. 12047. I felt this as the total manipulation of policies to harass the customer and to the benefit of the company.

I would like to question the higher authorities, whether policies are above all the humanity in this country? Why should young parents bear such a high cost just because their baby fell ill one night before the trip?

I hope immediate action will be taken and the maximum possible amount would be refunded.

Gaurav
Email: [protected]@gmail.com

Today I booked a ticket in bus at Makemytrip. tried to cancel that ticket unfortunately customer care contact person dono what will be the cancelation charge and there is no proper communication to customer. this will be my last booking in Makemytrip . And the real fact of cancelation is due to bug in bus timing in which I booked. It's completely their fault . Customer care is worst to core please don't book in Makemytrip and get cheated like me