Maruti Suzuki India Complaints & Reviews

Dear sir/madam,

This is very disappointing that i have been following up with m/s jeewan motors, bhopal. But they have not responded the status of my policy. Even i have called the person mr. Deepak whom i have interacted with, after the cheque given he has not responded this shows completely legacy of duty.

The cheque i have handover on 4th nov, mr. Deepak has comitted that the policy copy i wil get on monday, but today is wednesday even i have called him so many times, every time he has mentioned that he is busy or other excuses.

I don't expect this type of professional behavior with a good company. Although i have called jeevan motors landline number to trying out/find out the seniors number to be connect but there receptionist does not transfer the call mentioned i can not transfer the cal because we are authorize for that.

I changed the clutch of my swift in the month of 19th january, 2017 as per the suggestion of the representative of the m/s gurraj service station (Maruti authorized service station) at an mileage of 55347 kms.
Today, (At an mileage of 62345) the clutch started giving some problems and on visiting the m/s gurraj service station, he apprised the clutch needs to be replaced again. It is pertinent to point out that the replaced clutch did not work out well. He apprised me that there is no guarantee/warranty on the clutch and the same can wear off within miles. But as per my knowledge every maruti ga parts has some warranty/ guarantee associated with them.

You are requested to kindly apprise me of the following:
1. Whether maruti authorized service station have original ga accessories?
2. If they have original parts, what is the warranty associated with the clutch?

Secondly, you are requested to direct the authorized dealer to replace the clutch as the part replaced did not worked out well.

Sir i booked vitara breeza vdi (O) white on 24 jun 2017 at shri krishna autosales (P) ltd plot no2, automobile market, pratap nagar jodhpur (Raj) still waiting for delivery but no one can sure about delivery. So please assist me as possible. This is too much time for delivery. My booking no. Is sob17001880 anand singh my phone no is [protected] and my email id is


[protected]@gmail.com

Please reply soon

Mr ceo

This is to inform you that i have a case pending from last 17 days in maruti service center i. E "tr sawhney motors gokulpur, delhi" brfore i go further and explain you the details let me brief you with the vechicle details mentioned below:-

Owner name :- mukesh

Model:- maruti suzuki ertiga vdi shvs

Regstritation number:- dl1za 7230

Engine number :- 5338168

Here i start on:-

First:-my vehicle was taken to garage on 22 november 2017 due to engine not starting hence it was toe from my house to service centre since i drive it by my own on daily basis hence i tried to check the oil and few more things by my own so the oil was also perfect because me and other 4 people also checked the same but the engineers from maruti took 3 days to tell a customer that there is only 200ml oil which is left in the engine and due to which the engine got seized since i did checked the oil by my own before the vehicle came to garage but again it took your engineers to 3 days to notify the same. The letters given bu them which they tell that is given by maruti i am really surprised that does maruti do not have a4 paper in ample wherein they can give the letter at least on a new a4 paper not the used old papers

Second:- your engineers say that they will give rs 10000 as a goodwill gesture and rs 20000 has to be paid by me for the same. If i am not wrong than if the vehicle is under warranty than company takes the ownership to get it done if it is not a fault of customer.

Third:- the most pathetic thing i have ever seen in such a brand like maruti. I had spoken to one of your general manager named "pradeep sharma" i am sorry to say it if some from the higher management is looking to the e-mail can guide mr sharma for the same. I called him to discuss the issue and he says that he is not answerable to me i am sorry to say maruti is brand people sitting here represent maruti not any brand from some one home so if a person calling of course not only the gm but all people related to maruti is answerable. I am not sure whether mr sharma really understands what actually customer is or customer service is. That was really a sign of incompetence that has been shown from such a brand like maruti and i understand it's not maruti but the people who representing it. We did purchased 2 vehicle one diesel and one cng. The cng working fine only the issue with is the diesel one. I would appreciate if some from higher management can intervene and sort the issues as soon as possible.

For any further clarification feel free to write.

Thanks®ards.

Nayal arpit
Mukesh

Very distressed customer

Contact no: [protected]
[protected]

One month ago i had renewed the insurance policy from kataria automobiles piplod, surat for my car mh-18aj-6483. But i have not yet received the policy slip and confirmation message.
I have been contacting katariya automobile piplod, surat for many days but i have not received any reply and clarification yet from kataria automobile representative and insurance department.

Last month on dated 01/10/2017, i have purchased maruti baleno from nexa ranchi (Jharkhand). Since, i have been posted at bhilai (Chattisgarh) as a govt. Servant, hence i am residing at bhilai, durg (Chattisgarh). Now, on completion of 1000km/one month of my car, i have to carried out its first servicing, but it has been noticed that all the authorized service center, which were providing service at bhilai city have been closed now and it becomes difficult for me to avail 1st free serving from maruti. Further, being a govt employee, i could not have enough time to drive 50km to raipur (Nearest service center) and carried out 1st servicing of my car on time. Therefore, kindly do the needful, to sort out my problem.
From: v. S. Surin
Ph.[protected]
Add: cisf rtc bhilai,
Dist-durg, po-utai,
Chattisgarh - 491107

Andheri (East)
Arvind chambers, diagonally opposite gold spot factory, western express highway, andheri east,
Mumbai, india, 400 069
Tulsha puthran,
Manager – customer care,

There was no suspension problem when my car was given to you for replacement of fuel pump.

Additionally on your advise i have change the clutch plate also.

I have fully paid you for your parts replacements ie rs 15893. On 30/10/17.
Invoice no. [protected]
Job card no.[protected]

Now when i am running my car, i suddenly find my car jumping like a govt. St bus on speed breakers and potholes.

I and family members are totally shocked. It is extremely dubious, cynical and suspicious.

I am certain my car suspension has been intentionally corrupted and harmed at your end.

I hereby request you to make good my loss.

Regards

Jayesh h parekh

[protected]
[protected]
[protected]

Hi team,

I bought maruti suzuki swift 2016 model in kalyani and i given first 2 free service in kalyani mysore road they have not done anything and given simply without general checkup ok leave that when i gave for 3 free service i faced so many issues there after taking my car from service engine oil started leaking, clutch plate got harder, steering shaft plate got removed, seats clips got removed and i su prised to see my car front left side tyre gone (Boiled) for only 10000 kms driven which i have not acceptable they have not done the wheel alignment in the general check up. I don't know what they have done in 3rd free service. And front & rear defogger was not working which i raised query. I don't know what they have done when i raised query they told me to run 1000 kms then will give tyre. They have given one tyre but what about the front right tyre that also almost 70% gone for only 16000 kms. They totally spoiled my car in 3rd free service for my new car. I need solution for this and i observed after third service i am not getting proper pickup and mileage. I am getting only 16.8 mileage in the highway. I need solution for this, spent 9 lakhs for this vehicle, for one year they spoiled my vehicle. Is this the way these people are giving service.

Raised complaint with maruti to resolve my new dzire car issue, the complaint number is[protected].

The issue is,

I have taken all new dezire from varun motors on 30th sep 2017 i never seen such a pathetic service from any vendor
I have taken oxfor blue color the painting of the body was not proper initially i thought it is due to teflon coating i have called one private person for that after teflon coating it was still hard surface so i did inform the same to sales executive the name is murali he took the vehicle and did the same still it was same and after two day i went to showroom given the same complaint with their senior executive named haribabu, i did ask him you have given old car, unfortunately even he was not aware of that this car is manufacture month, he told me that, dzire is selling like hot cakes, so the manufacture date would be sep.
He checked and sent for another teflon coating with water wash and teflon coating it was still remain they tried with second time still it was same they applied some paper on the body and did the teflon coating third time on the same day fortunately the new yet to deliver dzire parked next to my vehicle with one time teflon coated i did asked the executive his name is madhinder reddy to compare both vehicle he told me that now it little better i told that this vehicle is not purchased under discount sale i have paid complete price then he told me that he will speak to management and teflon coating guy told me that sir if i go for another coating the color will shade when i talk to haribabu he said he will escalate to maruti i did call him after two days to know the status he started give me the reasons that sir if maruti team examine also they will tell the same instead of that he started telling me that he will give one more teflon coating free and 2000/- will be added to my autocard
Now my car lost the originality my kind request is please replace my car with new one at the earliest.

And maruti is claiming 22kmpl however i am getting 13.5kmpl on average, showrooms guys did mileage test as well, as per their meter it was showing 18+ kmpl, when we fill the tank it was 13.5 kmpl, so they asked to take long round again, this time we went to another 40km, and when we filled the tank, it was giving 16.5kmpl, i am sure all the issues are related to as this is old vechile. They are treating it as i did purchased on discount, but actual is have paid all the amount they did ask me.

I request you to please help me to replace the car with new one at the earliest

Dear sir/ madam,

We have purchased maruti suzuki new dzire zdi+ amt on[protected] from pavan motors pvt ltd, secunderabad via chasis no: ma3czf03shf125520, engine number: d13a3095989, vehicle regd number: ts10em2323.

We are facing a peculiar problem when ever we apply brakes. When ever we apply brakes we are getting lot of front brake noise. This brake sound is being heard from the day we purchase the vehicle. We have done 1st service at acer motors, secunderabad and given the complaint. But the problem has not been solved. We showed the vehicle again in pavan motors pvt ltd, secunderabad; but the problem has not been solved.

We request you to kindly help us out to solve the brake noise problem. We are surprise that we have spend so much of money on your vehicle and we are getting this brake noise problem. We have driven other new dzire diesel 2017 model vehicles and we have not heard any noise when we apply brakes.

Kindly do the needful immediately and solve our vehicle problem.

Thanking you,

Ravindra pissay
Cell: [protected]/ [protected]

For m/s. Oil mech engineers & consultants,
Plot no: 4 and 5, surya avenue, indian airlines colony,
Trimulgherry, secunderabad, telangana satae. 500015.

Dear sir,

Greeting of the day!!!

I am ashish patel from vadodara, gujarat city.
I have a suzuki swift lxi car from last two year.
Vehicle no gj6je3591.

My car ac not working in proper manner, problem is that if i selected front air mode than air leakage in leg side. Air mode function not work proper, many times i complain in amar car show room (Gorva) vadodara.
But still problem is pending no body take care of it.

I can see this is last option so i am complaining here.

My contact no [protected]

Hello, i purchase new dezire white color in the month of september. I facing problem related to paint of my vehicle. Vehicle no mh-12 gh 4825.

It is extremely unfortunate that this issue remains increasing day by day.

Paint remove if it slietly touch to wall or anythink. Even i experience there is no quoting available inside the color.

This is simply not expected from an organisation like maruti suzuki.

Please revert on how do we get this resolved.

Jagdish tungar, pune. Mobile - [protected].

Motorcraft service centre, sahibabad, ghaziabad (Code:5903)
Job card:jc17012878
Date :28/09/17
Id:[protected]

My complaint is after only one month my engine seized.
Got it towed to nearby mechanic where i found there is not a drop of engine oil
After just one month of service.
Gave a call to service centre to mr. Deppak rawat where as expected did not recieve a proper hearing. He gave me a number of of gm service whose number is busy for last two days.

Kindly look into the matter.
#[protected]
[protected]@gmail.com

In indus maruti - mettukkada service centre my a-star automatic (Kl 01 bd 6738) is serviced 2 months back, mr. Vishnu was the service advicer. Front two tyres were replaced and fixed two old tyres, which already reported to indus and
One mr. Sujith inspected the matter for two times, then told me that final decision already send to me by mail, without sending mail.
Then complaint given to customer care, after that mr. Sujith told me that regional manager will inspect the car on 28th sept., not yet inspected by r. M. And my grievence not finalised. Please take action to get my original tyres back.

I purchased wagonr commercial cng car in year 2015. Car registration no. Dl1rtb5519.in my car cng is leaking. I have visited to motor craft, sahibabad on 05/11/2017 (Morning) for aforesaid problem. I have handed over my car to mr. Prem (Mobile no.[protected]. He has told me that he will clear the points on 06/11/2017 (Morning). But till now i have not received any response from motor craft. My car is under warranty. I am continuously calling to mr prem but he is not giving me proper response/not picking my call. I request to maruti suzuki/motor craft to resolve my problem by today itself to avoid further action from my side.

Dear sir,
I purchased swift dezire regn up32fv8597 from url lol on 28.10.2014. I am a retired officer o[censored]p govt. And settled in aligarh. From very beginning., there is a problem in cooling of ac. I complained at that time also (Not in writing) but the concerned employees told that it is ok. On 02.11.2017 i put my car for periodic maintenance servicing in dev motors pvt ltd. Aligarh.. Job card no. Jc17011965 with the same complaint of ac, but the result zero. Again i contact the workshop with my car on 03.11.2017. They tried but still a. C. Is not working. I contacted my in-laws who is working as gm in tata moters, he also discussed with the concerned authority of workshop, but still the problem is asitis. I am not in favour of any complaints, as the credibility of maruti suzuki but unfortunately i have to bring to your kind attention my problem with hope to understand and resolve the same.
Yours sincerely
Chandra vir gupta
Mail i'd.. Gupta. [protected]@rediffmail.com

Hello sir,
Season' greetings

My name is satish chand i want to say that i was go for car service to madhusudan motors agra lawyers colony. (04.11.2017) but the problem is that my original parts stolen from my car alto 800 lxi by service center and head light also damaged (Driver side) by labour and service supervisor neglecting these things
And workers of service center demads extra money for work. Pls help us and revert me soon.

Vehicle - alto 800 lxi
Vehicle no - up 80 du 7067
Owner name - satish chand
Contact no. [protected]

I have bought maruti swift lxi in 2009 for my father. Till now car run only 11367km. I have visited to rohan motors limited greater noida. They told clutch plate was burn and i have to change clutch plate. Which charge is rupee 8000
As my vehicle run only 11367 km. How come this happen as usually this happen after 50000km. Can you let me know maruti is making very poor instrument.
Please do needful as this is very same for me to buy maruti suzuki vehicle.
My vehicle number is up-65-ap-3200.

Regards,
Dr. Alok singh

Dear sir,

The complaint page of nexa is not showing the option of the dealer at my city and even selecting dealer of some other city the complaint is not registering at all.

Kindly refer to above i would like to share my today's (I. E 05/11/2017) experience with competent automobile mandi (Himachal pradesh) regarding my first service of maruti ignis car which was purchsed last month.

The first service experience at competent automobiles at mandi was very bad and i am very much dissatisfied with the service experience at the service center of competent automobile. My vehicle enter the premises at 10:10 am while the confirmation message for the entrance of the vehicle received on my mobile at 10:50 am. Today was my first service and there was only washing and wheel alignment which more or less takes one hour at the most but i received my vehicle at 01: 15 pm i. E. Almost three hours after the entrance of the vehicle. There was no proper information about the vehicle and no proper working environment. There was no arrangement of the workers at the service center despite the fact that today was sunday and the service center should arrange proper strength of its employee. The excuse given when inquired time and again was that today is holiday and maximum workers are on leave. If the workers are on leave then they should not let the entrance of the vehicles from the gate with a proper information to the customer one day prior so that the customer should not bear the fault of the service center. Further i noted that at least five workers were working on a single car (And talking to each other and passing the time) despite the fact that other vehicles are there in the service station remaining unattended for a long time. Few workers were talking over telephone for a long time and were doing nothing. I also noted that there are 13 bay at which 13 vehicle can be serviced at one time but only three to four vehicles were being attended at a time.

Before purchasing the vehicle i also compared the hyundai which is famous for the after sale services. But while visiting the nexa showroom i felt that the maruti is selling the luxury vehicles under nexa so after sale service would be much better than maruti and if not better than hyundai but at least up to its mark. But the after sale service is given by maruti and not nexa and as usual it is a total failure. Very bad experience totally dissatisfied.

I bought new dezire vechile from aadthi maruti showroom at kinathukadavu. Car delivery date 17october but insurance date is 25october. They are not registered in temporary but they delivered car at 17 october. Service was very worst. They are not giving invoice, insurance, warranty copy, auto card, manual book, extra key. They are cheating a customer but there is no response for showroom pls help to me.
Thanking you
S. Sabareeshwaran
Mobile : [protected]