Maruti Suzuki India Complaints & Reviews

I'm vishwanath desai i booked maruti eeco in lahoti motor in gulbarga last month 9th september is telling still not available is take time 15 days after giving delivery than not giving delivery. I take ather showroom in kpf motor ballary.
Still not refunding my booking amount lahoti motor dealer name basavaraj please tell him to basavaraj refund amount...

Reminder: the following complaint was filed by me on 15.10.17 at [protected]@maruti.co.in but reply is still awaited from your end. I am sorry to say that i felt disappointed by the response, since not even a single call about verification of the complaint came from your end.
As mentioned in sr no 3 of my following complaint, water pump changed was quite unneccesary and now the new one is creating problem from today i. E. 30.10.17.
Since my wife commute to her far off work place daily by this car, please look into the matter at the earliest and compensate for the loss of money and time along with the inconvenience we had.

Sir
Yesterday i got my car maruti 800 (Pb07v1333) serviced at marshal sales coorporation, maruti authorisied service station at mukerian (Distt. Hoshiarpur, punjab)

Please pay attention to my following quiries:

1. I tried to upload my feedback on customer service feedback centre maruti suzuki india limited, but was not successful due to the reason that this service station was not being shown in the list, to be choosen from.
2. I visited station for mere reason that they present themselves as authorised service station of maruti.
3. As indicated in the invoice at sr no. 4, water pump was changed unneccessarily, in my opinion. I have got the original piece with me.
Please guide me how and where can i send this piece for verification wether it was necessary to chage the part or not.
4. At sr. No 2 timing belt was also changed for no reason. But unfortunately i could not collect the original piece for verification.
5. I refused for the wheel balancing and caliper greasing services at sr no 15 and 16. But they convinced me to get these sevices done saying that these are 'part of the service'.
6 lastly, i feel labour charges are leivied at higher rates and extra gst was charged on service.

Adding to all this, i took prior appointment and reached station at 11.00 am but services were finished at 3.51 pm after 5 hours.
Kindly look into the above matters and if any fault is found regarding any query, please take necessary and earliest action or else ignore.

Copy of tax invoice is attached here with for ready reference.

Regards
Baljit kumar
My contact : [protected], [protected]@yahoo.com

Download
Img_20171014_182145. Jpg

I paid the insurance amount by online mode on 15.09.2017, for that a link was provided by one of your executives namely nisha from rana motors, it was told that policy with some gift packs will be sent through an executive within 24 hrs. But policy has not been given to me til this time. Earlier i called the customer service for the same but they also said that policy will be provided the following day. Till date, the policy is not provided. What do i say about your services?

Please inform that i have deposited my above car at beekay auto pvt ltd at berhampore. West bengal for body repair.
Service estimate no es 17000217/date 10/10/2017. Customer id [protected]/prabir bhaskar-[protected].
Reg. No. Wb58am2888
Estimate given by new india insurance where they have given order for repair. But till date the spare parts are not received by beekay berhampore as per their information. Please look that my car is ready for delivery.

I have suzuki samurai (1997) and then bought suzuki gixxer and the suzuki access 125 but this time the service was worst and the bike is not up to the mark... It had a starter problem from the first, but when ever v go to showroom they say it is normal... But due to which my starter motor got damaged... And when i complain it to service center they said u skipped 2nd service... But my question is if my the kilometers were in bound... Y i should go to service center... Speed suzuki nashik

Hello sir /madam i'm parvinder paul singh i want to book maruti suzuki wagnor r vxi but your representative jammu motors in jammu said car price is 4, 48, 000. And you have purchased 6000 extend warranty & 12000 mgm kit but i don't need both are these i want to only car & insurance than his said i don't purchased car with out these. Please help me how may i purchased this car without these...

I purchased a suzuki access125 on dated 15.10.2017 at sunrise autos, mandi dabwali distt - sirsa pin 125104, bill no. 07 in the name of suresh kumar. M.[protected], scooty shocker is not working since 15.10.2017 but your dealer not paid any responsibility my scooty in held on your dealer showroom. I face many problems.
I also use honda activa from ten year i have no any problem in ten years, but your product problem start first day. Resolve my problem

I have purchase baleno vehicle on april 28th of 2017. With in sex months power window is not working for driver side window. Vehicle given for second servicing on 21st october 2017. With a complaint about power windows of driver window. The window glass come done and it is not going up. Service center people are telling that the spare is not available at hyderabad and it will come from factory. But till today my problem was not solved. Pl. Take this matter very seriously and solve my problem as early as possible.

I my self samir desai booked maruti omni on 18/9/17 at comet motors surat. The salesmen told that waiting for maruti omni (Taxi) is 20 to 22 days its almost 40 days and still i have not received my vehicle. I booked maruti omni at kiran motors surat on 25/9/17 and another one booked on 1/10/17 also has been received on 15/10/17. The booking amount taken by kiran motors was rs 11000 and booking amount taken by comet motors was rs 25000. There is no response from there side. I always prefer maruti vehicles. Pl help me out

Hi today as my birthday went by access 125 as per discussion with dealer candidate made the payment. But later came back and asked for few more documents. But i dont problem to give the document but yhe way show room people approached to me was very bad. Suzuki show room people behaved very badly and no proper documentation knowledge.
Pls address the issue such incidents should not happen with any other customer

Thanks and regards.
Vasanth - [protected]

My car was given for servicing, there was slight shake during driving. The authorised service center said that the high pressure pump is damaged and the connecting rods are bent.
I want this to be complained to maruthi suzuki, as its a major problem and moreover there was no history of car damage.

If this is not resolved, i shall raise a notice against the company.

Hi

I bought maruti suzuki swift zdi 2015 model from indius in july 2015. Just after 2 years and waranty, my swifts high pressure diesel pump got damaged. For changing it, rs 35000 is needed.

I want to know why this is happening?

I want it to be corrected. Other wise, it will be a serious problem

So maruthi, pls take necessory action to correct my cars complaint

I was travelling to delhi, near meerut my car suddenly stop which was 10 month old and 7200 km ran, in forest where there is no one. I m with my family. I called to customer care then they provide me toying facility in 5 hour. It got already late so i went to delhi. I found some small pieces of metal with engine oil. Then next day i went to meerut workshop which is raj sneh auto. I met with another man in auto workshop who owns the same car baleno and having same metallic piece, then we both were told after 10 days that engine get hydro lock and company will not take the responsibility. I got bill of about 60 thousand, then company give me 50 percent discount. But still i am charged about 30 thousand. Which is still out of my range.in newly insured car i felt cheated.

Mein car ki dealing se satisfied nahi hu
Mein 20/09/2017 ko car purchase krne ke liye showroom gya
Mujhe bina bataye dealer ne car ki warranty extend kar di, jo k 10.000 rupees approx cost ki hai
Jab ki agar mujhse is baat ke bare mein bola hota toh mein warranty extend nahi karwata,
Mein extended warranty ki cost wapis lena c hahta hu
Please help me...

Hi,

This is to share my feedback on my experience of buying my first car at varun nexa, bangalore, karnataka, india.

I had booked my baleno zeta petrol (Mt) on 21st july, 2017 at varun nexa, bangalore and the sales representative who attended me was mr. Sudheer. He had given me hopes to deliver the vehicle to me before 18th oct, 2017 since i had requested for, as it is my birthday. Once the booking was done and i was waiting for the car to be delivered to me, i receive a call from mr. Sudheer on sept 29th, 2017 asking me to take the car delivered on the same day itself. I had to apply the loan and get it approved from bank; hence, i had paid my down payment amount to showroom through cheque on 30th sept, 2017 assuming the car would be delivered by oct 1st week or 2nd week (As promised by sudheer).

Now that the loan amount was approved for me and disbursed from bank to dealer, i stopped getting calls from nexa for any update that i request for. I was promised that the car would be delivered on 12th oct, 2017 and i had visited the showroom on 12th oct with my entire family with full excitement of getting my first new car delivered. However, this did not happen. Yes, my car was not delivered that day. The reason for not delivering the car was due to delay in transit. If this was the case, then why was i called for car delivery on 12th oct and why didn't sudheer inform me in prior. My entire day was wasted. Is maruti going to afford that day for me?

From the day i had paid my down payment, mr. Sudheer did not keep things transparent to me. Even when i had visited the showroom for the first time, mr. Sudheer and mr. Jerome had given wrong information while explaining about the car. I was always in confusion during this transaction. I got my car delivered on 15th oct, 2017 that too without a permanent registration number. They had temporarily registered the vehicle due to the delay in transit (Mistake of nexa dealer). Mr. Sudheer had promised me to get the permanent registration done for vehicle post diwali. I had given him a call on last monday (23rd oct) to remind him about my vehicle registration. He promised me to give a call back on tuesday (24th oct) which i did not receive till now. Today in 26th oct, 2017 and still my vehicle is neither registered nor i am getting any updates from the sales rep or the nexa dealer.

Since the car delivery was delayed because of mr. Sudheer's mostake, he had verbally promised me to deliver the car to my home for free. He disappointed me even here by taking 250rs for delivering my car on sunday to my home.

I had called the showroom so that i can talk to the senior sales rep or the customer relationship manager (Mr. Jerome). Showroom people had promised me the the manager would call me back. Still no revert from the crm.

Is this the service maruti provides using the nexa branding? This was supposed to be a premium experience. I am still wondering where the premium experience is? Can maruti help me in getting my vehicle registered with a permanent registration as i have only few days left to register the vehicle permanently.

With high disappointment,
Thuhin raj das

From
P. Subburethina bharathi
No.6, circuit house main road,
Tvs tollgate,
Tiruchirappalli – 620 020.

To
The manager
Customer service
Maruti suzuki

Sir,
Greetings….
I have booked a maruti suzuki vxi (Colour – sherwood brown) in my wife’s name (R. Niranjani) on[protected] at abt limited, mambala salai, tiruchirappalli. I have applied a car loan in my wife’s name at sbi intouch. The branch manager of sbi told that loan’s rate of interest is too high in my wife’s name (Because of poor cibil score). Later i have applied car loan in my name (P. Subburethina bharathi). Now bank loan is processed and ready (Rs.4, 30, 000).
Meanwhile abt representative told that car is in transit within two days it will reach trichy. If you pay the remaining balance we will issue the invoice in my name. I have paid that balance amount sum of rupees 2, 98, 404/- through sbi intouch online transfer.
Already our family is having two maruti suzuki cars namely: maruti 800 dx (Tn 45 – r 1717) & suzuki dzire vxi (Tn 45 - ba 3004). Now our family have decided to buy one more from maruti suzuki dzire vxi.

Details of order booking/commitment checklist no: 0956

Total amount: 7, 30, 050
Advance amount paid to abt on 20.10.2017: rs. 2, 98, 404
Advance booking amount paid on 06.09.2017: rs.11, 000
Total amount paid to abt limited: rs.3, 09, 404

Ex-showroom price: rs.6, 27, 970
Insurance price: rs.20, 511
Registration charges: rs.23, 000
Auto card: 472
Others: rs.5, 000
Extended warranty: 10, 000
On road price: 7, 19, 050

My son (13 year old) is eagerly waiting to see the car…
My wife is eagerly waiting to drive the car….
I am waiting for ………delivery………of the car…

I am the only bread winner of my family….
Kindly help me.

Yours truly,
P. Subburethina bharathi
Mobile - [protected]
26.10.2017 (Thursday)

I booked a vehicle Celerio on 16.06.17 in kerala, kollam popular showroom. (OBF NO 15545). I paid full amount on 07.09.17. They offered Rs:30000/- Now they say they dont have old model & they are not ready to allow the discount. so you may please be kind to take necessary action to deliver me a vehicle with the offer
manager's mob: [protected]

I have purchased maruti swift dzire 2012 model. Your dealer sai service dealer is not giving me spares. Why when it is not available outside. Can you answer. Is there any logic. I visited your dealaer today morning to purchasr fender lining of my 2012 model which is not available with your govind pai raiturkar at porvorim only. So it is your duty to provide it. Your company say that they will charge labour charges which iam not obliged to pay. When i purchased car in 2012 they sent a message that i have become amember of maruti family. At the same time you are denying spare to your family member. Just today video was viral in your company where one custemer has complaint that his car was not serviced and he was cheated.

Mahesh nagvekar

[protected]

Hi team,

I have severe issue with kataria automobiles - bangalore. I had purchased a ciaz car last year and during by 3rd free service run about 11000kms, they did the wheel alignment and balancing. However over the last next 8000kms all the tyres have worn out and service center is not ready to replace the tyres and asking me to pay for the tyres. Earlier they told the suspension is fine and now they are telling the suspension will need to be replaced. Can you guide me in knowing how to resolve the issue. I really didn't expect such a service from kataria automobile. Its been almost 2o days the vehicle is still not services. You can call me on [protected]

Sir,
On dated 29th september 2017 i purchased suzuki access 125 from super sales suzuki, bhubaneswar and according to your gold rush offer l got a token for a gents watch and i was told that the gift will be delivered me through courier service. I waited 15 days. When i did not get the gift i enquired in super sales from where i got a toll free number. On further enquiry in that number i got information that the gift was delivered from bangalore on 5.10.2017 through dtdc courier service having consignment number i. E. B48872817. After getting track report i came to know that the same was delivered wrongly to some one else. I lodged with a complaint to dtdc but till yet it is not delivered to me.
Therefore i would like to request you to take necessary action against dtdc courier service to deliver me the gift item as early as possible.

Thanks
Dukhishyam dash
67/14 divya vihar, samantarapur, bhubaneswar
Mobile phone number [protected].