Maruti Suzuki India Complaints & Reviews

Good morning,

I have purchased alto 800 on 30th september 2017 from varun motors, i got vehicle delivered around between 6-7pm from vehicle deliver point to my home hardly it would be 4km after reaching home we notice that engine is getting overheated immediately we called an informed the salesperson and the technician who involved in sale and demo of the vehicle and they said it is common until and unless we see any warning signal car meter were we can one warning light, but with that answer we were not satisfied and we had checked in over circle who are using we got the same answer from all is that for 4kms it should not get heated and we check once again next day morning for 1km then also the issue is same only for 1km it got overheated and again i had complained to customer care when i got call from maruti regarding feedback i have explained the issue to them and they said that they will be assigning a technician but no reply from thereafter
Notice: engine is getting over heated for only 1km

Please help in solving my problem

I have submitted my maruti suzuki model a-star rto no gj 27 c 5650 for repair with insurance claim on dated 08/10/2017. But kataria automobile khokhra service center, ahmadabad has given me delivery time with repair after diwali. The reason was given that spares of "a-star not available in this service station as company is not in position to provide it. Further to inform that back side bumper and its base and break and signal light are to be replaced.in the time of diwali festival i need my car but due to non availability of spares the delivery can not be possible before diwali.
Further reply to extra key was that the company is not in position to supply.in thew matter in no option i approach to you to resolve my complain time being.

I purchased a branch new ertiga in the year dec 2014. To my shock it started developing rust marks on many places within 2 years. When i first complained about this to my dealer shivam auto, they gave me complimentary servicing of the rusted portions by painting it. To my further dismay barely two months after this it started developing rust marks at the same places and many more. On again complaining it to shivam auto they sent the email...

I took a suzuki gixxer bike from suzuki noida last month. Now for the 3rd time i am going to the service center as my enginer oil is leaking. While running on the road the bike engine area got smoky and the oik got leaked out. Now being a customer i am suffering and the service center person is telling me not to drove speed and the behavior was also arrogant. I will not recommend anyone to buy any two wheeler from suzuki. No i want my bike/engine to be replaced.

Hi, we bought a new vehicle last yr registered on 6.10.2016 last week while driving suddenly some spares from engine broken to pieces and engine oil dried and my vehicle stopped suddenly with a high jerk. By gods grace we are safe where no vehicle to 300 mtr comes towards me.

No indication or alarm sound from the vehicle for engine malfunction comes. It proves the safety of the vehicle is technically poor.

No roadside assist as we towed the vehicle to shed on my own exps as we told that it was a holiday so no assist will come from our side ie.., from showroom manager. So again question of 24*7 customer care is poor.

My vehicle is under company warranty but responses for the above incident from the company is nil as we old that it has to be borne by me. It shows the company irresponsible.

I have sent my mother for reneawal of my insurance policy from maruti but on reaching the service executive refused to accept credit card payment though this was dissucssed over phone previously. They sent my mother aged 60 years to withdraw cash and when she returned they said that the relevent person has gone home and inaurance cant be done now.. What kind of service is this... Firstly due to cash withdrwal that was done by my mother as ur executive refused to accept credit card payment through my credit card i have to bear additional interest. Why cant i pay through my credit card as i have also agreed to pay additional charges that is to be deducted for paying through card.
Kindly take action against such executives else faith of customers like us on your company will be lost.

Dear sir/madam,

Someone from um car servicing center (Umariapan, madhya pradesh, india) have been calling me every other day from the following number ([protected]) and troubling me for last 1-year.

That's not all... Same person is circulating my number to bajaj finance all over india. I am getting calls from above number or bajaj finance almost everyday.

Kindly make note of it and take necessary action against the culprit.

Regards,
Amit

Met with the accident and on navsari highway on 12/09/2017 and we got insurance done with kiran motors and car is totally damaged by the time not a single person giving proper response. Please let me know what to do further information we have taken loan on this car. How do we have to deal with the person from nexa who provide the car with a insurance.

I deposit my celerio car in dinco motors rewari for servicing. Dey give me 3 days delivery time but dey gave me car back after 8 days, and the wheel cover is missing. Nobody is giving any suitable answer. A voice from engine is also there. The servicing of dinco motor rewari is very poor. I asked to manager also abt my wheel cover only 2 r missing 2 are fitted in car nd manager didn’t give me any good answer. Nw m going to complaint in consumer court i[censored] will not solve my problem. Thanks
My vehicle no is hr43 c 5088

I stay in khopoli and i have maruti wagoner mh 06 ab 6141. I had given my car for service to sk wheels private limited khopoli, industrial estate, pune highway - 410203 phone no. Of head is [protected]. After two days of service my car developed more problems in terms of alignment and abnormal sound from wheels and they charges around rs.12000/-. (This had happened during last service also hence i had stopped giving my car this service centre for about an year or so).

This time i had clearly told them that i am not going pay for this repeat problems but they did not agree and took @ rs 1300/-.

Though i am raising a complaint, i am dam sure i will not give my car to any of the maruti service stations here on and advocate my friends who have maruti vehicle to not to give their cars to maruti service station, especially khopoli service station

Sir i repaired my swift no hr12aa 7986 in april 2016 in insurance by jagmohan motors sonepat. After 2 monter changed left pender got faded looking differently from all car parts. I had traved in their workshop many times. Employees sachin took the photos of car in my last visit. He told me that they will sent to the company and he will inform me by phone but more than two months, workshop didn't contact me. But i am contacting many times on their number [protected]. Last someone tell me that sachin had left the job and me should travel again to workshop. He told me the manager kulbir singh 's mobile number [protected] but he is also not attending my call. Please sir do something
. I am very upset and now trying to action through the legal process.
Thanks
Yours faithfully
Krishan kumar

Sir
I have booked the maruthi celirio zxi amt (O) of silver color on 1-9-2017 with dealer popular vehicles and services pvt. Ltd. At anna nagar east, chennai-600102.
But after one month today[protected] the dealer told that the silver color is not available and only possible to give red color. This is very bad, one moth before i have booked for it but now they told this.

I need only silver color only, please necessary action to get my requirement.

Booking number 007249
Name n rajaram
Car : maruthi celirio zxi amt (O) silver color

Hello

I am an individual who has responsibility towards my india. I want to disclose someone fraud, is that, from ghaziabad mr. Lucky panchal, k 82, balmiki kunj, patel nagar 3rd, ghaziabad, owned a car whose number plate dl3cbç7012 is fake, is not registered in rto office, and doing sex racket with these car in his rented house at uninav height, flat no. 103, raj nagar extension, ghaziabad. I just want to inform about all these activity to you, so that, you can find is there, this car may be thieved by him. I have mentioned his both address permanent and that rented flat also. Thank you so much.

When we booked car ertiga lxi in vadodara in kiran motors they told will get soon.. But still not get... Please do need full... We want delivery before diwali.. Please do need full... If not possible to deliver early company should be close this model... I have paid booking amount 86000/-... Please do need full... Because of late delivery impressions of maruti spoiled.. So people convert in other companies cars...

Cheating and fraud done by the dealer sehgal autoriders, pune

Dealer name : sehgal autorider, nexa fatimanagar chowk, wanowdi, pune - 41140
Subject: awaiting the important documents required after the delivery of the vehicle i. E., true value sales / tax / vehicle & charges invoice, registration certificate of 06.07.2017 from govt. Of maharashtra, motor vehicle department, pune, i. E., smart card, certificate of compliance with pollution standards, insurance certificate cum policy schedule, transfer papers duly signed and noc for the true value (Arai) maruti s – cross 1.6 alpha saloon car, vide registration no. Mh 12 ph 1457., delivered by you as on 05.08.2017 form your nexa showroom pune.

Reference: purchase of true value (Arai) second hand maruti s-cross 1.6 alpha saloon car vide registration no. Mh12 ph 1457 from your nexa showroom, delivered by sehgal autoriders pvt. Ltd., as on 05.08.2017 (Saturday).
Dear sir/madam,
I pradeep jain by profession chartered accountant, resident of nagpur purchased true value (Arai) maruti s – cross 1.6 alpha saloon car, vide registration no. Mh 12 ph 1457., as on 05.08.2017.
The said car sold by your sales executive madam sarika sharma and made a home delivery by your nexa showroom as on 05.08.2017 at pune. She came at the time of delivery along with showroom driver mr. Sandeep at late evening. I also went to your stock yard at bavdhan, mumbai banglore highway as on 05.08.2017 in the morning hours in between 11. Am to 1 pm for verification and selection of the car along with madam sarika sharma & driver sandeep. After confirmation of the said vehicle i also submitted the required important documents i. E., my pan card zerox, adhaar card zerox, my contact no., my date of birth, my email id etc.
The details of my payments are as mentioned below (Total rs. 800000/-) :
Rs. 11000.00 cash as booking amount as on 04.07.2017 at pune.
Rs. 500000.00 rtgs as on 24.07.2017 from nagpur sbi to sehgal autoriders pvt. Ltd., a/c no. [protected], ifs code sbin0008044, pulgate, pune, vide transaction reference no. Itn 6904202 from pradeep jain a/c no. [protected] of sbi, nagpur as on 24.07.2017. Copy enclosed.
Rs. 180800.00 rtgs as on 23.08.2017 from nagpur sbi to sehgal autoriders pvt. Ltd., a/c no. [protected], ifs code sbin0008044, pulgate pune, vide transaction reference no. Ito 0571644 from pradeep jain a/c no. [protected] of sbi, nagpur as on 23.08.2017. Copy enclosed.
Rs. 107200.00 rtgs as on 29.08.2017 from nagpur sbi to vinay sethi, a/c no. [protected], ifs code ibkl 0000076, seven hill, jalna road, aurangabad, vide transaction reference no. Neft-inb-ire 3669410 from pradeep jain a/c no. [protected] of sbi, nagpur as on 29.08.2017 as per whats up from md. Sarika sharma to pradeep jain of letter dated 15.08.2017, requesting to pay amount of rs. 107200/- to vinay sethi on behalf of sehgal autoriders pvt. Ltd. Copy enclosed.
At the time of booking of the said vehicle i mailed as on 28.06.2017 in the mail id [protected]@sehgalautoriders.com, my change of choice from s-cross zeta to s-cross alpha, copy enclosed.
At the time of delivery of the said vehicle, she assured us that the entire set of documents will be sent to your address as early as possible.
At the time of ist service as on 22.08.2017 which i done at seva automotive pvt. Ltd., authorised dealer of maruti suzuki india ltd. At 33a/2 central midc, hingna road, nagpur - 440 016, md neha, servicing advisor and leo lawrence attended and accepted the ist free servicing of s cross 1.6 alpha vide registration no. Mh 12 ph 1457, after interference of madam sarika sharma on behalf of sehgal autoriders pvt. Ltd. From pune. She told to madam neha of nagpur that please attend the servicing of that car which has been sold to pradeep jain, regarding documents which are presently in the name of sehgal autoriders pvt. Ltd., pune, will be sent in due course to the respective customer shree pradeep jain, after that the said car s – cross 1.6 alpha has been attended and made ist free servicing. Copy enclosed.
As i am the resident of nagpur and using that car at nagpur, but the registration of car is from pune, against which i have to do some formalities with the nagpur rto after getting the noc and tto form duly signed from your side. Hence due to non receipt of the entire set of documents of my car true value (Arai) maruti s – cross 1.6 alpha saloon car, vide registration no. Mh 12 ph 1457, its very difficult for me to move out with the car.
After so many telephonic discussions from last one month and recently from last 10 days she is even not attending the mobile calls which i regularly calling in the mobile no. [protected]. Now i came to the conclusion that i have no other option except to write a letter to your mail id, so that the respective head of the department should take care the commitments made by your sales executives at the time of making delivery of the said car.
The details of the car which the sehgal autoriders pvt. Ltd. Delivered to me are as mentioned below :
Insured by you as on 11.02.2017 from bajaj allianz genaral insurance company ltd., with package policy having proposal no. 17619889 as on 11.02.2017 with policy no. Oc —[protected]-00040619 and period of insurance from 09.58:47 am 11-feb-2017 to midnight on 10-feb-2018 with insured name m/s sehgal autoriders pvt. Ltd., sr no. 30/1 a/p marunje
Tal haveli, dist. Pune-411057, maharashtraof (Shown insured declared value rs. 1166803/-), with premium paid of rs.41818/- transaction no. 17011197 to hsbc bank ltd.
Registered by you at government of maharashtra, moter vehicle department pune, mh, as on 28.06.2017 at 14.59:50, having application no. Mh[protected], ownership firm, applicant sehgal autoriders pvt. Ltd., pan no. Aafcs2240a, having chasis no. Ma3fnjj1s00149997, engine no. D16aa7404717, bharat stage iv, year of manufacturing 2/2017, premium silver colour, with sale amount rs. 1228214/- having cubic capacity 1598.00.
Sale certificate in form 21 issued by manufacturer for presentation along with the application for registration of motor vehicle with the certification that maruti s-cross 1.6 alpha has been delivered by us to sehgal autoriders pvt. Ltd., of vetal peth a/p bhor, dist. Pune, maharashtra - 412206 on 26.06.2017.
Tax / vehicle charges invoice in the name of sehgal autoriders pvt. Ltd., invoice no. Vsl16000374, invoice date 23.06.2017, key no. 50592, booking dealer 19 ne and delivery dealer 19ne by sales executive krupesh naik with total invoice value rs. 1228214/-, (Company vat tin no. [protected] v and cst tin [protected] c).
Hence, i request you to send the following below mentioned documents immediately so that i will get the required documents which belong to me and against which the undersigned paid the entire value of your car.
Awaiting your reply at the earliest.
The most urgent required list of original documents from sehgal autoriders pvt. Ltd., pune are :
1. True value sales / tax / vehicle & charges invoice in the name of pradeep jain.
2. Registration certificate of 06.07.2017 from govt. Of maharashtra, motor vehicle department, pune, i. E., smart card.
3. Certificate of compliance with pollution standards.
4. Insurance certificate cum policy schedule
5. Transfer papers duly signed.
6. Noc for the said vehicle.
7. Extended warrenty documents.
8. Ledger account details.
Date : 15.09.2017
Place : nagpur
Pradeep jain
Copy to manufacturing company maruti suzuki india ltd., for information and necessary action.
Copy to police station, nagpur – 440 001

My invoice no.: 054 / vsl / 17000008 dated 19/07/2017 i had purchased the vitra breeze ldi o model. I am facing a problem in rain falling time headlights or in dim.
Complaint is headlights 2no's (Rh & lh) water coming in side the reflector's forming the moisturizer. At the time of rain falling. I absurd the problem on 02/10/2017. Please rectified the problem.
My cell no is [protected]

Thanking you.

I have bought the new suzuki gixxer dd-150 orange color bike on 22nd september from aryan suzuki no.35/1, ramagondanahalli, varthur main road, whitefield main road, bangalore - 560066, opposite sigma tech park (Map). I paid the amount via paytm and bike was delivered on same day. Also, i had booked for same bike one week ahead. From the beginning itself it has hard gear problem. I have took the bike to service station. They keep the bike from morning to evening. Finally said that it is fixed, if i am ok i can take the bike. When i checked gear was still hard to change. They told to bring on next day saying the they don't have the part which has gone. They will replace on next day. I have again taken the bike into service station and kept for repair. I am not getting response even after calling many times now. First of all i have been sold the defect piece and problem is not getting addressed properly. Feeling i am keeping the bike in showroom only, even though i have purchased.

Bike details :-chassis no :-1427xxx-xxx9696
Engine number :-mxxxxxxxhh8319696

Dear sir,

I am vijay diwate my car no. Is mh-16 bh 9619. Swift dezire.
At. Post-nimblak, tal& dist-ahmednagar, maharashtra.

My car is damage on 5 aug.2017. Then car shifted to kankriya motors ahmednagar. Maharashtra. We completed all needed documents like insurance approval within a week but there is a no positive response from your authorised service centre. But till date my car maintenance work not completed, so i requested to you, please look at in this matter. Otherwise it shows your poor service for costumers waiting for your positive response

Thanks,
Vijay
[protected]@gmail.com

As per premier maruti work shop kamarhati sodepur, my car alto k10 wb24ae0130 was to be delivered by 26th september, 2017 but now my service advisor mr. Aroup roy is taking more time and not providing my car as per promise. I need my car in well condition to my house by 3rd october. I have seen always maruti promises some date but never kept it.

Hope it will be delivered by maximum 3rd october as i have given my car on 21st september, 2017. If it happens like these who will trust maruti further.
Mob - [protected]

I hony nb/sub mohan singh have booked baleno alpha diesel car as on 10 may 2017. Stipulated pd i. E 20 weeks have been completed as on 27 sep 2017. But the same have been delivered to me till date. Request show why the company dealers cheating with customer if delivery can not be handed over to them.

Name of dealers : maruti suzuki nexa hoshiarpur (Punjab)