Maruti Suzuki India Complaints & Reviews

I have a suzuki access 123 - standard, colour : white, chasis no mb8cf4calc8270723, engine no. F[protected].
I had purchased this vehicle before 3 year. Since last 3 months, i observed early use out of engine oil. So i taken a vehicle to authorised service center "krishna automobiles, rakhiyal, ahmedabad". They told that you have to replace the engine. I feel being cheated by the company as very early this major breakdown.

Hello sir, good afternoon
The above mention subject my car which i have submitted for insurance claim on kiran motors surat adajan pal gam dated 1st aug 17, after waiting for two weeks i have starting to call the kiran motor service department regarding my car claim insurance but they didn’t receive my any call, then i tried kiran motors executive customer care number which i have finding from google, they gave me another number for kiran motors, i contact the person and find that they have not send my car for insurance department, because the executive person who doing my car insurance job has resigned from his duty. Finally after discussion they send my car for insurance. On dated 30th aug 17 they call me and said that your insurance has covered, after that i give my car for service in kiran motors. On dated 13th sep 17 i went kiran motors paid all payments to take my car and then i have find out some problems in my car which are as under
1) front right-side glass broken
2) my car door lock not worked
3) my car back side light indicator broken,
After finding this i called manager for the damage occurred in my car they don’t accept for repairing and told me that your car already broken all these things so they couldn’t repair my car. So, till the date my car is in kiran motors here i am waiting for my car about 52 days. Please do the needful

Respected sir / madam,

I am rani singh from dehradun. I had purchased a scooty (Suzuki access 125) from doon suzuki on dated 21/09/2015. I was intending to buy an honda activa but my friend recommended me suzuki access. So i made my mind to buy suzuki access 125. I have not too much run a day. It was working nicely. All time i get it serviced at your centre. (Doon suzuki) but on 18/09/2017 suddenly it stopped working its kick was no functioning. As it was 7:30pm. So i parked it in a nearly house. On 19/09/2017 i took it to your service station then they told me that its engine is not working (Seazed). It was very disappointed as i had heard very high about your company. What should i do now yours.

Rani singh
Mobile:- [protected]
Vehicle no. Uk 07bm 3189
Dehradun (U. K)

I have booked dzire vxi ags car at kiran motors ltd, ahmedabad by booking no sob17001665

While booking kiran motors insisted to buy about rs 20000 accessories. Which i plainly denied that if such

Compulsion will be there will cancel the booking. They verbally assure about non compulsion.
Yesterday their phone came that car lot have dipatched from the company and you can pay car amount for confirmation. When i gone for payment again they have insisted for confirmation of 20000 accessories which i again denied and remind about their assurance given earlier. So they told that ok we will inform you about availability of car against your booking.

It seems clearly seems that if i have agreed about buying of 20000 accessories they would have given the delivery but when i denied they refused to give delivery and told wait for your turn.

This is really damaging trust and prestige of maruti suzuki company. Please look into the matter and see that i get my car without any accessory compulsions.

Thanking you
Bipin trivedi
Ahmedabad
[protected]

I have purchased celerio zxi model on 30th july 2017 at the kothari wheels viman nagar pune-411014.
First case: when i visited for estimate costing at showroom, that time sales executive mr. Sachin met me. He explains me about prices, he told me rs.20, 000/- discount on celerio car and also written on quotation. When i sat for discussion about settlement / my excess amount that time he told me rs.15, 000/- was an offer on celerio in july 2017. I told him this is not accepted now. His manager mr. Bharat was convincing me for the settlement also i told them sorry i can't help you in that case. Pay me my amount. After 2 days they are ready to pay.

Second case: after a settlement, they told me that you will get whole amount cheque within 3-4 days. I said ok. But still, i didn't receive the cheque and any call from them.

Kindly i request you please look into this matter on priority basis.
I have all proof.
Anil jadhav
[protected]
Pune

I have purchased a new maruti alto k10 on nov 2016. As per website mentioned as arai tested mileage of 24km per litre of petrol. But am not even getting 20. As i expected minimum it should give 20kmpl but actually what i am getting is 10 or 12kmpl. I am not satisfied by buying this maruti car. I don't want 24kmpl also but atleast am expecting 20kmpl. Maruti is providing false advertisement of 24kmpl mileage for alto k10. I have done 5 nos servicing from your authorize service center (Bimal maruti sundarpur, guwahati). I was informed my issue of your service executive, they told that 10 -12 kmpl mileage is ok and you can not get more than 12 kmpl at your city. Hope action will be taken.
Regards

Nijamuddin khan
[protected]
Car rg no-as01hc3655

The showroom nine star suzuki showroom (Sarjapur main road) is highly not recommended for vehicle servicing... I had come across engine cease of my vehicle and got billed rs 19, 500. He had asked me to come for a check up after 1000kms after which i went over there he asks me to give it for a fresh service.. The service team head spoke very rudely interrupted and asks me to pay more for the check up and did no help!!
Frauds all of them.. "mather chods" u deserve this... And am losing interest in maruthi suzuki!!

Dear team,

I am rajkumar hiralal patil i am purchased a suzuki access 125 in july 22 dealer is seema suzuki surat and goes on 2 months but still vehicle registration is not done. Yesterday i was contact dealer person and he told me your payment is not received an you contact your bank. So same i have contact my bank an those persons told me your payment also received so why this thing talk to you.
So today i am calling showroom and they are told me your passing will done after 2 days and also same told me your some documents are pending.
So i want to know why are you day to day telling me new thing in case my documents was pending so last two month what they are do.
And even they told me when i came showroom office that time clearly i asked any disconnected so they told me no that time not pending any documents so why this thing repeated.

I am facing this issue and problem with traffic police they want to registration. Same i loss money a week.

Please solved my problem same.

This is regarding case number-[protected] title-service complaint o[censored]ma motors pvt. Ltd._h801_h8_01,

Our car has got some minor accident, dropped car for repair to uma motors mathura (Up) on 17 july 2017, mr sanjay sharma (Workshop manager) told us there would be repairing cost of rs 12-15 thousands in which rs 4000 would be labor charge and near about rs 10000 for to replace a single component, we had requested to wave off service charge as car is in under warranty. We have raised the complaint against dealer for their very poor response and rudely behavior, as we had not received approx estimate for repair till more than one months. After so many intervention of mr sunil prabhakar, he had send socking approx estimate of rs 42, 000. Again we had requested to mr sunil prabhakar to intervene in this matter as fake estimation was given to us, prepared high intentionally by mr sanjay sharma. I mat to mr sunil prabhakar in your vasant kunj office. He has committed me to pay rs 32, 000 only to collect the car. But mr sanjay sharma has denied to wave off any labour charges. And added around rs 3000 charge for parts which was not covered by insurance, informed us on last stage. As intention of mr sanjay sharma was very clear to make the fake bill as high as possible.
Now today my bother has received the car without number plate, speaker (01 nos), handle cover, approx 25 ltr petrol, without processed toe charges rs 8000/- which was paid by us etc.
My concern are following.
1. How 12-15 thousands estimate reaches to rs 42, 000.
2. Why sunil prabhakar like peoples are the part of service team, because a dealer personnel not able to hear/ clearly deny his committed request, which he has given to us.
3. Where is our stolen parts.
4 kindly let me know any other parts stolen/ replaced new part by old part by sanjay sharma intentionally.
5. Did i mistaken to purchase maruti car.

Please need your immediate intervention regarding above.

I made booking of swift dezire from the dealer nanak nagar jammu and the asm told me that booking period is 3 months but we will give you car within 1 and half month. Now 3 months have passed away but till now i have not got my car. Now they are offering me another colour as i have made booking of blue colour and it is manufactured in small numbers and you have to wait for ot.in this way they are betraying the customer just for increasing the booking strength.

Steering wheel. After rotating the steering wheel, say to turn, post releasing the steering it doesn't return to its original position (Straight) it simple stick in its turned position.in other words, if you rotate the steering completely and accelerate the car will move in circles endlessly... Funny and maruti suzuli is calling it a normal behavior.

Hello sir,
My name is balwant ram and mobile no [protected]. I have swift dzire vdi car and no is "pb01b3534" model feb 2017. I have taken insurance from nation insurance company. My policy is number is[protected]. Accident happend with my car few month back. When accident happend my driver went in autopace service center and they told us or guide us if you take insurance claim now, your insurance will finished. So do repair outside, so that your insurance will continue as it is. That's why i got repaired my dent out side. Somehow dent is not fully repaired by outside mechanic at that time. So now when i went again autopace service center, they are saying why you have done repairing outside. I dealt with mr. Ashish and mr. Kiranjeet singh, they even said that car insurance only include one side of car but it is bumper to bumper insurance as it is first insurance after i bought the car. I am facing lot of harassment from them as they are not even entertaining my insurance claim and giving me wrong policy details. I am looking for justice from your side.

Thanks

Hello,
As i left my car for servicing and sorting out the problem i have mentioned is been cleared but now another regarding auto sensation door locking system and reverse alarm isn't working before giving it for service it was working good after i got it from servicing the problem mentioned above as occured and i don't think i could give a fair feedback about your service centre.
Thank-you!

I bought the scooter for my daughter in 2013 from signature motors india pvt ltd. Till the company service period every thing was fine. This year i took an annual service contract and every thing has gone wrong from then. None of the repair work pointed out at the time of service is completed. They don't even have a customer care recorded line which i cannot believe such a reputed company like suzuki will entertain. The state of the scooter has become dangerous for my daughter to drive because of the neglect on repairing the complaint. For example three service before the supervisor told me that the front suspension has to be changed. I asked him to do it. The scooter was returned without doing it because the spare was not available. This same thing was repeated after two months. This time i called the service center and confirmed that the spare parts are available and i gave the scooter for service today. Now i got a call that the spare is not available and they can't even confirm when it will be available. Is this really one can expect from an authorized suzuki service center?

My self arun m from pune.in last month my car damage by accident in solapur
12 aug 2017 i towing a car and sent to maruti suzuki solapur showroom, 18 aug 2017 my insurance company members came and check a damages,
24th aug 2017 insurance company given a green signal for work. Till that day to 12 sept 2017. Show room people still not start a work. After long discussion.18sept my car ready to delivery. After all payment procedure has been done but still car not deliver till today 21st sept 2017.
Now after 4 day he said, you have to pay
Petrol charge, toll charges, driver payments, driver lunch charge, driver return ticket charges etc... And after all we will deliver your car...

Last year i had purchased the alto car from sai service. I had taken extended warranty from maruti suzuki and not from sai service. But they have send me threatening email and message on whatup that if i dnt renew my insurance they will cancel my extended warranty. Ms devyani from sai service has tourched me by calling again and again on this issue. Its purely the customers choice to select from which maruti service dealer they want to do renew of car insurance.

I got my car serviced from kiran motors andheri (West) mumbai. Vehicle no. Mh04-eh-5039 swift dzire on 6th sept, 2017. After receiving the car i observed that the knob of the gear is broken. I have tried contacting service adviser, however he was not reachable for 2 days. On 3rd day i called the board line of the service and appraised the executive of the issue and service adviser details. She confirmed me that service adviser mr. Prathamesh will call back. However i didn't any call, very next i again call the board line and i got the same answer but no one called me.
Few days latter their feed team called and i expressed that i was not satisfied with their service. She confirmed that mr. Ravindra the service head will call me back but it vain. Till date no one has call back or resolved my issue.
Request early resolution and provide gear knob for my car.

High handedness at the hands of msm okhla phase ii new delhi

Hit and trial method for repair just to increase the repair bill

At the outset, i wish to draw your attention towards this link:
http://www.team-bhp.com/forum/indian-car-dealerships/81473-harassment-maruti-ser...⇄ which speaks of the service being provided to customers.

Sir,

With all apologies, i wish to bring to your notice that the incharge of the unit refused to share your email id or phone number which should have been displayed in the workshop to provide better customer service and redress complaints of the customers who are harassed at the hands of the the staff and want to escalate their issues.

This is regarding service outlet - maruti service masters at okhla phase ii.

I am arun juneja, r/o 664, sector-a, pocket - c, vasant kunj, new delhi. I went to msm okhla for servicing of my car no hr 51aj 9834 (Sx4) on 26.7.17. Please peruse my record which will reveal that i have never ever got my car serviced from any unauthorized service station since i bought it.

I told the service advisor mr basu that the car engine is misfiring and also it stopped at idling and jerked while accelerating. This was the major defect i had brought to the notice which can be verified from the job card. It was a routine service after 10000 kms. The car was handed over to naïve/untrained mechanic who was not aware of finding fault and instead resorted to hit and trial methods. Firstly he told me that spark plugs needed to be changed again after 10000 kms (Which were not even retd back after changing) though the same were changed in last service vide job card jc16013426 dt 8.7.2016 where many repairs/jobs were carried out and billed amount was rs 14730/- (Bill attached). Many other unnecessary very costly checks were suggested again which were not required after running of about 10000 km. Many parts/jobs were again repeated viz fuel injector or injector holder and i was charged exorbitantly for all hit and trial methods. Please compare the bill with the previous bill of 2016 and you will see which jobs were repeated which were not required. I was not satisfied with the job when i was told that the car is ready, but the floor incharge or some other person took a road check and told that the car was ok and engine was not missing, though i wanted to convince him that i have been driving the car for the last seven years myself and i know the smoothness but he was not convinced and compelled me to take the car and was billed for rs 7986/- job card jc[protected]Bill enclosed)

A week later i called up mr basu to tell that the car is again missing and he sent a so called mechanic to check who said that the car was ok but it shoud have been checked through computer for ruling out any problem. Still no solution was provided. I called up mr basu again that there is a problem but he insisted me to visit again if i wanted to check and since i was to go out of station i expressed my inability but no solution was provided. A harassment for customer of vasant kunj for visiting okhla again and again for the same problem. After i came back, while driving again the engine started jerking and i had travelled only one km from home that the car was over heated. I called up mr basu again about the problem who said that he will send the driver for bringing the car.
Sir, the driver came in the morning and told, without even starting, that he will not take the car as it was being overheated and went to vasant vihar to pick up other car he was assigned after he refused to take mine and i was told to send the car through crane. (Bill of rs 800/-enclosed). This expenditure was solely due to irresponsible behaviour of the mechanic and service advisor. Mr basu was not available in the workshop on 29.8.17 so the car was handed over to other service advisor mr nigam.

To my utter surprise, the callousness of the floor incharge and the service advisor, the car was retained in the workshop for six days (29.8.17 morning till 3.9.17) for checking the problem. Does it take this much time to identify the problem? On 30.8.17 at about 4pm, (After the car was with the workshop for about two days) i was told that the fan has stopped working and its motor needs to be changed. The coolant was drained out. Then i was told that ignitors have problem due to which there was missing in the engine which need to be changed. Many other parts were changed for the problem. I am sure that many of these parts did not require change as it must have been decided to change all parts from which this problem can emanate without going into root cause of the problem. The first thing to be checked when engine fires back is ignitors. As a layman and because i had already faced the same problem with my other car, i asked about the ignitors and i was told that they have been checked and are ok then how can they be faulty in a few days time. (Bill enclosed)
This was the connivance of the floor manager mr devender with mr nigam to teach me a lesson as i had called number of times for explanation on the previous service which was mere a month back and they had no justifying reply to give.

Again on 18.9.2017, the car backfired and started overheating. I called up the floor incharge to inform him and he again said very lightly to send the car again to the workshop. This is the workman ship of the okhla workshop. However, a driver was sent and the car was again taken to the workshop on 18.9.17. The coolant was again drained out but there were no signs of its being drained out from the cap side.

See the irresponsible behavior of the floor manager and service incharge that till 12.30 i did not get any information about the status of my car. I called up and asked mr nigam, who had promised me to call by 10am next day to find out the problem and he very callously said that he had not seen the car yet. When i told him that i will bring his attitude to the notice of the director, even then he was not bothered and he called me at about 2pm and told that the leakage of the coolant was from one of the pipes and also two more heating hose pipes needed to be changed. When i asked why was it not checked the second time the car came to them, he said how would we come to know and why should we check when it is not suggested in manual. I was told that the coolant leaked due to leakage in a pipe which was leaking on 3.9.17 also, but which was not noticed and instead the motor of my fan was changed. I even don’t know if the changed old part (Fan) belongs to my car or not. Again i was told that a valve has been damaged when the car got overheated. I do have all the reasons to believe that the parts replaced at my cost were damaged due to bad workman ship and not finding the exact fault in the car even after keeping it for six days.

The company is 35 years old and the service advisors and mechanics should know that a car which is 7 years old need rubber parts replaced even if these checks are not given in the manual.

I request you to compensate for the mental trauma and harassment at the hands of your employees and refund of extra charges charged from me and crane charges spent by me for your bad workmanship and for refusing to pick up the car. Also please take action against all erring officials which would act as a deterrent.

Arun juneja
[protected], [protected]

Krank n gearz llp located at new link road, borivali (W) is an authorized suzuki service shop.

The owner kareem is a fraudster, sells accessories as first copy stuffs does not provide you with the billing invoice. Deals only in cash, if asked for an invoice provides you only the rough copy with the gst included. Not a man of words, after purchasing anything if you face any issue this man will show you his true colours. Fake commitments.

Purchasing a bike from them is a strictly no-no, he will tell you that we are only dealing with services and accessories. This dealer sells old mfg year bikes, after making the payment and delivery and receiving the rc from the govt i. E after 1.5 months you will come to know about his actual mfg. While purchasing, in the insurance he will mention the current year as mfg which won't be the same after receiving the rc paper.

And then you won't be able to do anything.

Please avoid this scammer. Looting the consumer in the name of services.

I have done the payment for the renewal of the payment on 29th augest still they have not provided me the copy of insurance till 19th sept.

I have done full payment, called them number of times till no success.

The insurance is issued by sk wheels turbhe. Even if multiple reminders were sent to them there was no success.

It was promissed by the sk wheels that i will get the hard copy delivered to my home address in 1 days still no action from their side.

Representative name from sk wheels: kavita and hetal.