Maruti Suzuki India Complaints & Reviews

I got serviced my maruti eartiga car regn. No. Rj05/ua3337 on 10.07.2017 from m/s t. M. Motors private limited, bharatpur vide invoice no.006/bc/17000419. On the invoice of my gst no. Not mentioned and wrongly mentioned "gst unregistered". I am repeatedly making follow up with the dealer but grievance has not been redressed so far inspite of lapse of more than 40 days long time.

My eeco cargo got accident on 17th of july. I took the eeco to the body shop and they gave me date of dispatch of car as 19th august. It's 30th of august and still they are not able to dispatch my car. Every time i visit they make some reason like stock insufficient. Worker not present and all.. It's a loading vechile and with high priority but still they are not making it working.. I just want to know the company that i am going to file that complaint in consumer court as well..
Ashish ([protected])

I own a maruti swift dzire hr51ay4494 and few days back i got it serviced form vipul motors faridabad (Hry), now my concern is that on the bill statement there is 28% gst charge on service kit (Including air filter, fuel filter and ac filter etc).

Now as per my understanding only 18% gst should be applicable on these above products and even maruti officials have confirmed the same.

Kindly resolve my query asap.

Thanks,
Paras maheshwari
#[protected]

After about six months of purchase of vitara brezza zdi headlight liver (Assembly liver (On/of switch) failed to work, had to replace it but since after its replacement the right side indicator gets on automatically with tick-tick sound and when try to indicate on left side the four lights gets on with four indicators, took services of agency house for three times but there efforts remain effective only for few days and it starts again. It starts as soon as car starts and remain on till car is on. Meanwhile the music system also became dead and removed by the workers to send it to company as it is with in warranty period. I am fed up and irritated. The problem of indicator is so severe that i cannot take the vehicle to market as it starts showing indicator of wrong side. It gets off for sometime automatically and it starts again. Is it a problem of indicator or something to do with wiring system as at first light on/of liver failed, then music system became dead and now this irritating and non stop side indicator. It is also to inform you that to sort out the problem another lever of on/off was placed but no use. Kindly help.

My booking for Maruthi desire was on 8th July and the delivery promised by the dealer Sai Perumbavoor was 6 weeks . Now I have no definite answer as to when I will get the car. Can I hope to get it as promised schedule. Based on the promise of 6 weeks delivery time, I sold my car and for the last 2weeks I am unable to move out for my normal life. I can go for a change in colour if alternative is available

Hi my name is sunny malhotra
Driving maruti ritz
Number pb 10 ec 6439
My car met with an accident on janvary 2017 i sended car to sandhu motors ludhiana punjab on same day 8 jan
Till now it's 9 months no person approach me to tell condition of my car it's not a plane which they took so much time to repair i am so upset with such esteem company service i am so harrsed i am without car from that time i am feeling so bad from such bad service
Plz look after my case why they took so long to repair my car and gave my car back otherwise i have to knock court door
I am a loyal customer of yours and service i got is just spechless
Plz help in this case thank
Sunny malhotra
[protected]

Sir,
I have purchased swift ldi in may this year from gurgaon. Due to the engine filter placed at low level, when i drive the vehicle in rain, the rain water entered into the engine n inside vehicle stopped and engine voice changed. I think it is major manufacturering defect due to which water entered into the engine owing to level of the engine filter being very low. Today i have had to experience great difficulty and had stuck on the road five hours and could not reached my office. After that the agency people reached the spot n tow the vehicle to workshop. Maruti should own its manufacturing defect and get the needful done so that its trusted customer may not have to experience difficulty in rainy season
Name - parveen yadav
From - bhiwadi rajasthan
Mob. - [protected]

Hi

I had given the maruti alto 800 no. (Hp 10 b 0791) for repair before 25 days. They keep updating us that car will be repair on next week and so on. They also made commitment to deliver the car two, three times. Now its around one month they were saying that car can not be repair over here you have to tow it to shimla branch.

So just look into this matter as early as possible. Now after one month i will not tow my car to shimla, i need it to be repair as soon as possible.

Please contact me on [protected]

This refers to my complaint on june 16, 2017, thankfully i did received a call from maruti service station within a period of 2 days. Hence i visited the service station where they did a parameter check and said everythings fine. Last they fixed the gap between 3 nos. Of spark plug and told me everything is fine and you may not have any more issues with the average anymore.

I filled the petrol tank full and drove my car for a long journey of 450 kms from chandigarh, punjab to rudrapur, uttar pradesh, and came up hardly with an average of 15 km/ ltr. I found it good as compared to the average i was getting earlier (9 km/ltr), then i drove it locally in suburbs of chandigarh, average came down to 13 km/ ltr and presently came down to 12 km/ ltr.
In my view, i bought maruti suzuli alto 800 as it was affordable and fuel efficient as advertised and committed 24.7 km/ ltr.

To my experience since i bought this car, fuel efficiency no way near the mark of 20 km/ ltr nor did it lower my expenses on fuel.

It consumes fuel like the other luxury cars out there in the market. Fuel consumption seems out of my pocket after investing 3.5 lacs on my new car.

The big question is why in the first place such a product comes to market, is there no prior checks been done to avoid such complaints of your product. Maruti suzuki is dominates the automobiles market in india, how such blunder mistakes happens.

Hope this shall bring forth a better insight of the issue and grievance faced at my end.

Please consider my request and ensure me to make its average petrol consumption as per your big and daring commitments.

Thanks

Pardeep kumar
+[protected]

On 12/8/2017 i have call to showroom for my car paid servicing they told me on 13/8/2017 at 11 am they will pick my car but till date they have not yet pick my car for servicing

Also from last 2 years i have a very very bad service received form ace kudale manjri showroom

So just look into this matter as early as possible
And hopes they will improve their services

From
Ajith prasad v
Theertham, panachavila anchal. P. O
Kollam (Dist)
I am a regular user of maruti swift dizar and all my family members are also using maruti vehicles. On 23/06/2017 i brought a maruti alto 800 lxi car for my wife resmi from your dealer m/s hercules automobiles, kawidar thiruvanathapuram-3 kerala on exchange scheme.
After few days i noticed that the service book given along with the new vehicle was having particulars such as engine no, chassis no and other data’s were not of my vehicle. This shows the irresponsibility of a dealer toward a customer. The matter was informed dealer at anchal in kollam district kerala and he requested that when the vehicle is brought for the first service the will arrange a new service book but till this date they have not done anything.
On 28/06/2017 i noticed that the vehicle was jerking. When i got down of the vehicle and inspected the vehicle it was noticed that back right tyre was bulged. This matter was brought to the notice of the dealer. If these tyres are not changed i am afraid that the vehicle will be met with accident. After running 750 km (On 22/07/2017) the vehicle was produced for ist service. The complaint was recorded. But till date the damaged tyres were not replaced. I am not in a position to drive the vehicle smoothly. Now i doubt that the vehicle was used before registration by some one. I request that the matter may be got solved urgently. I take the opportunity to inform you that i select maruti car brand on the trust in your product and good will on the service centers of maruti.
The same complaint were made to the dealer through mail but till this date they have not given a singly reply that is why i am writing to your kind notice. If these type of attitudes are made by the dealer m/s hercules automobiles towards me i would like to take the matter before the consumer court and also with the social medias against maruti and the dealer which will bring a bad reputation. Inconvenience caused may be regretted. A suitable reply is solicited.
Copy of service book, 1st service job card is attached.

I biswanath ghosh has purchased a maruti ertiga car last year from odessey motors jharsuguda od23d 6225, whose insurance was due on date 3 aug 2017 and accordingly i issued cheque in advance on dated 27 july 2017 but after 3 days i followed with the insurance dept of odyssey motors jharsuguda why my chq was not presented for clearance then they tole me that it will be presented by company so don't worry and they had given me the insurance paper on 4th aug but till that the chq was not presented. On 9th aug i received a msg that chq was returned due to sign mismatch by system which bank has apolise for erroneously returned without confirmation and ask me to represent the same chq once again which i inform the dealer but they told me that the same chq can not be represented. So i ask to take fresh chq or cash from me but nobody came to collect. I started following up on daily basis but they doesn't respond urgently now when i shout on the branch manager of your dealer odyssey motors jharsuguda then he send his sales staff and collected cash from me on dated 3 day ago but til mow insurance paper is not submitted to me and now they are saying that they will take snap of my car with chasis no as the insurance renewal time already passed. So tell me is it my fault for delay representation of chq after due date by company wherein i have paid the chq in 1 week advance. Now tell me if something happen to my car where maruti will be liable to repay the damages or if police caught me than who will pay the financial and social loss. Now i am thinking to put a consumer case against the maruti and its dealer for such loss.

Hello team,

I am going to write this compliant because my previous complaint and feedback regarding dl2caw7045 given to you did not affect t. R sawhney motors pvt ltd b-5 b-5, opposite-, 5, badli industrial area, phase 1, rohini, samaypur badli, delhi 110042, did not answer any of my questions, neither did my problem solve or solve it. I did not expect such a thing from you how you can do this. Do you tell me what is my mistake in all this? Did i make a mistake by buying a maruti car or making a mistake by going to the authorized service station t. R sawhney motors pvt ltd?
Or it is wrong to say that you should do your work properly. I am very sad about this maruti manuscript. You guys are making fun of coustmers. Is there no focus on quality in maruti? I have given you the money in return for the service, so you also have a duty to do good work.
I am telling you my problems again, please resolve these problems and take action against those people who have caused me trouble.

My car accident claim was only for the body of car, which included front bumpher replacement, front headlight replacement and repairing of rear bumpher. Front bumpher and front headlight replacement done on 12th may 2017 at 900 kms. Rear bumpher and some painting work is pending some reasons, mr. Yogesh rohilla said me that you can visit again and we fix it. After 2-3 days i saw the paint done on front bumpher was faded away i visited at t. R sawhney motors for fixing rear bumpher, i told them they painting work done on front bumpher is not up to mark the paint quality is very poor, primarily they denied to paint it again, after much debate they agreed to paint it again. They said leave your car and take it after fixing problems. After 2-3 days i called them for asking my car they said it is ok you can take it back. My younger brother visited at the t. R sahwney motors he had to wait 4 hours there after 4 hours they gave us my car in unacceptable conditions. The all 4 new wheel covers was replaced with old broken and scratched wheel covers, the painting job done on front bumpher was very poor they paint the front bumpher without opening this due to this the paint paint also took place on more parts of the car. The front bumpher is also not looking genuine. My brother tell mr. Yogesh rohilla (Manger at body shop) and mr. Neeraj (Service advisor) these whole things and they refuse to fixed it. My brother told him that we would complain to maruti, then both of them replied that whatever complaint we have to make, we do not make any difference, maruti will also send you back to us and we will do whatever we want. It was very shocking is it the way to dealing customers. After some days i see my maruti app that showing me some updates about running repair and body repair at 9500 kms i did not understand
What is running repair work i never demand it. And my car only runned 3200 kms why they updated 9500 kms. T. R sawhney motors pvt ltd cheated me.

Please solve the following problems of my car dl2caw7045 which was occur due to your staff mr yogesh rohilla and mr neeraj at t. R sawhney pvt ltd.
A. Please correct all records, running repair was never done why they updated.
B. Give me my new wheel covers which was replaced by mr. Neeraj.
C. Repaint or replace my car's front bumpher which was fixed in very dirty way.
D. I have observed that those people have also tampered with my stairing, their screws are open and the cover on the road is also missing.
E. Please provide me the serial numbers of the parts which are replaced which can ensure me the parts are genuine.

Thanks
Jatin attri

Got a car from maruti thinking it is reputed and has good servicing but turned out to be the opposite. My car met with an accident and i gave it for servicing and it is unbelievable that the car is in servicing since a year now and the service center is athorised ie., fortpoint, kothari compound, thane west. The management is totally careless and so is the company about it.

Hello all,

I am writing this complaint with atmost disappointment. I have pre-booked new dzire vxi AGS Magma Grey Color on 8th June 2017 based on the committment from the dealer that it will be delivered within 6 to 8 weeks from the date of booking. I have booked my car at Kiran Motors Pvt Ltd., Adajan, Surat.

New dzire launched by mid of may2017 and the dealer promised to deliver by 2nd week of July 2017but from then on, i have been waiting and almost everyday i used to call the dealer and ask about the status. I have already waited for more than two months and still dealer is not giving any confirmation they are asking us to go for another color.They said that they do not have Magma Grey color in stock and they are also not giving me a date by which my Car will be delivered.

I have already taken loan for the car from the bank.I have to pay interest for that inspite I have not get delivery of my car.My question is, in what basics maruthi initiated the pre-booking with the committment of 6 to 8 weeks. They do not follow any ethics on their business. What is the penalty on missing the committment? Howcome they can take the customers as granted.

Like to know in detail and for that matter i am ready to put a case against dealer for compensation.
For the booking payment receipt kindly go through the attachment.
Thanks
Ankita Bahvik Chotai

Dear sir,

I ramakant g. Mujumdar currently based in nagpur is a loyal customer of maruti since 17 years. I regularly service my earlier and present car mh 40 ac 1955 with authorise dealers of maruti only.

Please refer seva automotive bill no 011/br/17003859 dt 21/08/2017 for the amount rs, 13991/- in this bill rs, 5183 has been charged towards labour charges as against taxable amount of rs, 6488. This amount is 80% of the total amount of spares etc used.in my opinion this is huge and very very high amount charged by the dealer. There must be some upper limit to labour charges in a biggest automotive company like you.

For your information, i have made the payment in full thru my credit card after due deliberation with concern executive of seva, where in he asked me to pay full amount as the same is justified as per them. He also confirmed that that amounts are charged as per maruti guidelines and policy.

In this regard, i as a customer request you to look into the same and kindly justify the amount paid by me towards paid service.

Hope to get your revert with justified details as sought.

Have a good day.

Mujumdar r. G.
[protected]
[protected]

Sir,
I have purchased baleno in may this year from nexa chandigarh (Stan auto). Due to the engine filter placed at low level, when i drive the vehicle in rain, the rain water entered into the engine n vehicle stopped and engine voice changed. I think it is major manufacturering defect due to which water entered into the engine owing to level of the engine filter being very low. Today i have had to experience great difficulty and had stuck on the road five hours and could not reached my office. After that the agency people reached the spot n tow the vehicle to workshop. Maruti should own its manufacturing defect and get the needful done so that its trusted customer may not have to experience difficulty in rainy season. And should also direct the stan auto (Nexa) chandigarh to repair the vehicle on company cost.
Hoping for best services from most trusted maruti suzuki.

Nirmal singh
Regn no. Pb 65 ak 8168
Mobile. [protected]
6131, sunnu enclave, kharar mohali

Respected sir, I Vinod bought genuine mgp ac filter for my zxi Dzire HR36P4988 which is small in size, not as per actual specification.

. Request check specification correctlly, whats going on to our Maruti Suzuki.

I am sending photograph of the same and old filter.

Regards

Vinod
Clerk Syndicate bank Sohna
Mob no. [protected]

T r sawhney dealers and maruti company,

I purchased wagonr dl 8car 3170 from your showroom in rohini badli sec 18 on 29th june from you took delivery on 2nd july 2017, i cannot put into words how disappointed i am by making a blunder buying it from you people. It has been just one and a half month and the plight of my vehical is miserable. I am highly unsatisfied with the performance of the vehicle and i will certainly not recommended you to any one. I would be forced to file a legal action against you maruti for cheating on me if you do not compensate me for the loss.

I was traveling to ghaziabad near kaushambi metro station the gear got freezed. I cud not move the gear from one to next. I stay in rohini which is around 35km away from the point.
I called up your maruti service center seeking road side assistance. The guy arrived in 30mins. However he suggested that clutch plate of the gear has gone or have internal glitch. Facing the issue to move vehicle i had to drive it to your other showroom in kaushambi. I have left my car there for a day. Now i m forced to stay away from the house as i would have to come back for repair.
I would like to know how poor is your service? I even told when i got the first service of the car m not satisfied with the performance as i was getting some noice while driving from rear end. I got a minor scratch on car which your dentor was about to clear off. Eveytime i was told to come again for it as the dentor was not available. Till now no one turned up for help only i get a nonsense sms to give feedback which i do without getting a callback.

I would like to make it clear that i would not incur any expense on the car. You will have to figure it out. Either you exchange this just drove it for 2600km n see it's condition.

Let me know what you people will do to get this sorted at the earliest. This car is in your kaushambi showroom.

I repeat won't pay for any charges.

Attached car papers for your reference.

Date 19/08/2017

Regards,
Owner - ankit shah
Contact [protected]

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— forwarded message —
From: saket shah
To: [protected]@trsawhneymotors.com, [protected]@trsawhneymotors.com, [protected]@maruti.co.in
Cc: varsha.[protected]@gmail.com, aakriti. [protected]@wipro.com, ankit. [protected]@wipro.com
Bcc:
Date: sat, 19 aug 2017 22:09:50 +0530
Subject: terrible car condition wagonr
T r sawhney dealers and maruti company,

I purchased wagonr dl 8car 3170 from your showroom in rohini badli sec 18 on 29th june from you took delivery on 2nd july 2017, i cannot put into words how disappointed i am by making a blunder buying it from you people. It has been just one and a half month and the plight of my vehical is miserable. I am highly unsatisfied with the performance of the vehicle and i will certainly not recommended you to any one. I would be forced to file a legal action against you maruti for cheating on me if you do not compensate me for the loss.

I was traveling to ghaziabad near kaushambi metro station the gear got freezed. I cud not move the gear from one to next. I stay in rohini which is around 35km away from the point.
I called up your maruti service center seeking road side assistance. The guy arrived in 30mins. However he suggested that clutch plate of the gear has gone or have internal glitch. Facing the issue to move vehicle i had to drive it to your other showroom in kaushambi. I have left my car there for a day. Now i m forced to stay away from the house as i would have to come back for repair.
I would like to know how poor is your service? I even told when i got the first service of the car m not satisfied with the performance as i was getting some noice while driving from rear end. I got a minor scratch on car which your dentor was about to clear off. Eveytime i was told to com

It's being a month the insurance bill is not submitted to insurance company and i had paid the bill long back soo please it's a request to take a quick action on them before i give a police complaint over them
Address of the show room where i had given my bike for recover is as follows :-
Ilyas automotive
Opp. Pimple gurva pmpml bus depo, pimple gurva, pune:-411061.
Mobile number of ilyas:-[protected]/05/06
Their email id:[protected]@gmail.com
My details
Name:-nahum thombare
Phone number:-[protected]
Bike name:-suzuki gixxer sf
Bike number:-mh 14 fp 3531