Maruti Suzuki India Complaints & Reviews

Sir,
I, Govinda Rajan.P a Keralite resides at Melattur in Malappuram Dt, would like to bring the following matter into you kind attention.
I owns a Maruti Wagon R bearing No: KL-13 L 4401 and I met with an accident on 3rd July 2017while going to Calicut with my family. The damage to the car was not so serious. The vehicle hit on the back bumper of a car, which met with an accident that I could not understand due to heavy rain, and my bumper and bonnet got slightly bend. As the damage was not so heavy, I drove the car back to Manjeri, after consulting with the showroom, and given the vehicle, there at around 6.00PM on the same day.
I got repaired the car only on 2nd August 2017. On 12 the of August 2017 I went for a ride, a slightly long.I felt some abnormalities during the journey and however returned without much difficulties. When returned on 13th Aug I felt a bad smell and one of my friend, who happened to be driver for many years, checked the vehicle. To our surprise, there was no water in the radiator and coolant in the container. Moreover, when filled with water, the radiator is found to be having leak.i never thought of such possibility as the vehicle got serviced, that too have some work with radiator, just ten days ago.
When I contacted the showroom customer care, ( Sri. Ajith, ) at 11.45 AM today and told everything happened to him. He informed me that the service manager will contact me. However no body has contacted me till this moment(3.00PM) that shows how irresponsible they are.
Now I feel that I have narrowly escaped from a mishap. If I have driven the car without water in radiator and coolant, anything could have happened.
I dont know whether I will get justice or not. But I hope, if this complaint helps to avoid such mistakes in future, my goal is fulfilled.
Expecting a favourable action from your end.
Thanking you in anticipation,
Regards

I am nirmal pandey s/o shiv shankar pandey. I have purchase a car maruti suzuki showroom. 3 may i have use in only 3200 km. And tyre his hole in on road. It is not change and replaces for this parts. I have safe of this accidental position for mistake this tyre company take it action and punished by consumer protection act. For maruti suzuki india.

I booked petrol lxi dzire 2017 on 18th may 2017 by paying a booking amount of rs. 11000/_. With kiran motors, sg highway, ahmedabad. Since i was confused between lxi and vxi at the time of booking, i had inquired with them about changing the model. They assured that i can do so within one week. Subsequently i requested them to change to vxi within four days. I was assured delivery within 10 weeks. On my repeated reminders, i was assured that they have entered my correct choice in the system.

Meanwhile i came to know about the faulty steering assembly issues. Neither maruti company nor kiran motors gave any clarification on this.

After 10 weeks time, i was offered lxi which i was not interested. It​ is my assumption that in reality the car would not have come but on this pretext, they wanted me to cancel the booking. After cancellation, they modified to vxi on 5/8/2017. Hence my waiting period of 14 weeks starts from 5/8/2017 and not from mid may 2017. Neither company nor dealer has given any satisfactory reply.

In all probabilities, it appears that maruti is doing this deliberately. The reason could be the faulty steering assembly. Maruti launched all new dzire in may 2017. Even after three months time, how many new dzire cars are seen on the road? In ahmedabad, i saw only one car 10 days back.

I personally feel there are really serious issues in this product even though it is from the stable of maruti. Though my booking still stands, i will give deep thinking if and when i am offered the car.

If anyone notices dzire in sufficient numbers in his city/town, he is requested to share it on this platform.

I just bought maruti wagon-r from krish automotors.
And really faced a very bad experience.
We had bought so many cars as before but didn't get this ridiculous response from the sales guy. I never ever refer krish to any body.
Very rude customer handling.
Very bad experience to buy car from krish automotors.
Very lazy and said delivery process.
Apoorv
[protected]

On 5th aug 2017 my vehicle delivered to me which was undergone in insurance claim on 28th june 2017 in kataria maruti service center. During the repairs i wasn\'t even told about the repair estimate and told that everything will be covered under claim except for processing fees which will be around rs 2000. On the date of delivery i was given a bill of rs 5280 including the processing fees which i paid and vehicle was handovered to me. Now on 9 aug 2017 i received a call asking for more money and they said that there has been a misunderstanding in the insurance policy and i will have to pay more. Clearly there has been communication gap between the insurance company and the workshop due to which i wasn't told about the repairing cost and delivered the vehicle with the bill i was asked to pay for. If i was told about the estimates and cost which i could have changed the workshop or could have told them to repair parts instead of replacing the parts. And now after 4 days of delivering of my vehicle they are asking more money. Why should i be the victim for the miscommunication between hdfc ergo and the workshop (Kataria maruti)? I request you to please intervene for a fair decision.

I hv given my swift zdi car (mho5 ca 7181) for claim in spectra motors thane one months hs passed still i hv nt gt my car daily ther advisor ramchandra gives false promises dat tmrw or day tmrw u vl gt ur car so after 25 days i visited showroom n j saw my car work hs nt yet been started. I ws thinking of my buying of ertiga for my family.After watching such worst after sale service my not going to buy maruti suzuki car nw..

Repeated breakdown of my swift dzire car 2015 model. Within warranty period. During 7000 km. Pump was changed. Now again after service of 20000 km same pump failure aroused. Vehicle no kl-25 h-1344. New car repeated breakdown is really heart breaking. Now vehicle is in popular service centre kollam. I want the pump to be replaced. The vehicle was toed to service centre. At my cost with private crane and the charged me 1800 rs

Manay ap gaddi vitra breeza ki service jammu motor authorised dealer j&k say karwaii thi... Service kartay time machnic nay oil filter wrong fit kr diya.. Jis say meri gaddi ki avrage aur pickup bilkul khatam hi gyi... Aaj jab manay ye problem dusray service station may batiii.. To un kay chek karnay pr paya gya ki filter wrongly fit kiya gya hai... Ab mujy jo nuksan hua hai wo solve kiya jaee..

Respected sir,

My name is basheer v. B and i am a resident of karimugal, ernakulam, kerala, india. This letter is in context of a particularly traumatizing incident i had with your francisees, indus motors co. Pvt. Limited opposite south gate of shipyard, m. G road, cochin 682015

On 28/07/2017 i went to indus motors to book a celerio and as part of the test drive i drove it home. On test driving i did not find...

I have given my alto car for repair at rohan motors greater noida for body repair on 01.07.2017 & i was given delivery date for 01.08.2017 but till today (08.08.2017) my car is not repaired.
Even whatever repair is done is of very poor quality eg. 1. Rusting has started at repaired areas 2. Paint on hood & fender is done but color is not matching with other parts.
I discussed the matter at every level in the service station but no action is taken till now.

Sir i have booking a car vitara brazza zdi+
S. K wheel bhiwandi dealer tell me total 18 week wheting priyad today 27 week his dan i have 100 email. And 100 call no reply oll membar of company. No responsive
Dealer tell me no idea about your car
When will come what is this. Sir yours company is very poor services.
What i can do. Please inform me. Thanks. My mob. No [protected] please reply me.
I have rajistar a complen 8 july 2017.
In customer care no reply.
Last opsan is rajistar a complen in cansomer court

Dear sir,
This for your kind notice that i had send my maruti ecco dl-1ye-6876 for service as dd motor kirtinagar service canter as on dt. 17.01.2017. At the time of service they had fitted big/local oil filter due to lack of knowledge or got big brokerage from local parts suppliers which is not made for maruti ecco.
Due to the same reason the oil filter was broken by hit with a breaker. Total oil was flashed out without our notice. We had driven the vehicle on yamuna express way when the oil filter was broken. My car was sudden stop on highway. If any kind of misshaping was done at that time who will be responsible for that?

May i know who take responsibility that kind of accident comes due to this kind of mistake? Is maruti don’t have efficient manpower to serve better services to its customers?

Maruti or dd motors don’t care customer’s life values. They only want to earn money weather customer face problem or sacrifices by its life.

I will take the same matter to consumer court against.

Thanks
Brijesh kumar
# [protected]
# [protected]

Dear team i have an accident in the month of july on 1st july and after that i gave his car in the agency of maruti suzuki in muzaffarnagar in radha govind on 2nd of july and they give me the 15th of july to return my car but when i went on 16th of july they said me that your car is not ready and we want two more days then i give him 2 or 3 more days and after this when i go again they say me that we will surely give your car on saturday but after this i went on sunday and they did not give my car on sunday and after this they give my car on 30th of july at 7:00 pm and after this when i checked the car they did not do the service properly and my parking sensor and mud flap and my vedio screen is also missed from my car whey i say him to return my these things then they say me that our all staff should have go right now and you came tomorrow but i am a banker and i do the job from out of station so cant go next day and after this i will go two times there on sunday to sunday but they did not return my car accessories till now and now i am very frustrated so u request you that do the need full and return my things and give the claim of my money which i was spent to go there day by day and i hired a texi for reach his office also otherwise i will take a legal action against your company.

I've left my car (Celerio - Auto) for service at Bimal J.P. Nagar and informed about problems with clutch. When the car was serviced and handed over to me they simply said that it has been rectified. After 3-4 days of driving the problem was persistent and again I've simulated that to Bimal Auto Engineers. Finally they admitted that issue is there with the clutch and said that they will get in touch with Maruti Engineers and get the permanent fix done. It's been almost a month now and still I've not heard anything back from Bimal or from Maruti. I've even called Bimal service engineers and they simply asked me to talk to senior managers at Bimal as the issue has already been escalated to Maruti. Inspite of talking to senior managers at Bimal, I've not received any satisfactory response.

I've always been told that at Maruti customer and service is of high quality but in my case this proved wrong. I'm really wondering whether to continue servicing this with Maruti Authorised Dealers or get it done outside to get this fixed. If this is not addressed in the next week, I'll never turn up to Maruti again in future.

When I tried to complain this in Maruthi website, they doesn't have Karnataka State Name listed in the Dealership dropdown. Hence I've to come to this website and post the complaint.

I have renewed the car insurance of my vehicle wth the registeration number - jh02an6396 through maruti suzuki centre, kapico motors india private ltd, chennai. I was told that a free voucher for car wash and wheel alignment would be provided to me as a part of insurance renewal offer through maruti. I have got my insurance papers but i haven't received the free voucher.
I have send mails and calls to kapico motors in this regard, but however there is no response from their side. It is requested that the voucher be delivered to my address (Provided during the insurance renewal) as soon as possible.
Regards

Im complaning about the service providing by auto vista. Bandra. Mumbai branch... I pay full payment on 11march 2017. They commited me that the car will be deliverd within 10days but they give me on 22nd april after along period... But till now they didnt get my cng registration... My car is tourist vehicle and im really fad up to get service from auto vista bandra. Local police always caught me on daily basis for non registration

I have met an accident with my vehicle no. Od 33 l 3741 (Maruti baleno alpha petrol) on dt. 15.05.2017. I have vehicle insurance under "zero dep" scheme with maruti suzuki itself covered under royal sundaram general insurance. Service manager of maruti work shop (Orbit motors pvt. Ltd. Rourkela) assured me to deliver the vehicle within 45 days, but 65 days already passed out. They are not delivering the vehicle rather i have to make a move frequently to the work shop after taking insurance policy from maruti itself.

Mob: [protected].

Mai susheel goswami ganj basoda m.p.se maine pichle 3mahine pahle maruti car ertiga vdi book ki thi jo ki dealer ne booking lete time bataya tha ki 6se8 hafton me car mil jayegi lekin aaj 8se 10hafte hone ko aaye abhi tak koi sahi bata bhi nahi raha hai ki car kab tak milegi maine bank me down pement jama kar baki ka loan bhi kara liya hai lekin abhi tak 3mahine me my car ka dealer mujhe sahi time nahi bata raha hai ki car kab tak milegi mai chahta hun ki agar car jald mile to thik hai nahi to car booking cencil kar dusri compani ki car le leta hun mujhe mere es no.[protected]par[protected]ya email.goswami.[protected]@gmail.com par bata de dhanybaad

My car is swift vxi. And we have purchased tha car on august 2015. My car's milage is only 3400 km till now. But when i bring the car for service in krish motors in g. T karnak road, the executive told me that your car's kilometers are opened to 48000 by marketing times. Marketing times have posted wrong information about my car. I have never gone to marketing times for service. They have opened tha washing job card for my car and have made wrong changes in the kilometers. And when i told marketing times to rectify it, they told me that it is not a big thing and they are not taking it seriously. My car no. Is dl8cah6296. If there is any mis hapining who will be responsible? It is a fraud case. It is request to you to please check this matter and take strict action against marketing times. Thanking you.

My ertiga vehicle was involved in a pile up at ludhiana on 3rd jul 2017 resulting in extensive body damage. The vehicle was taken to the nearest authorised dealer for repairs after meeting the obligatory insurance formalities. I am a veteran & a senior citizen settled in ambala & was well received. My request for an alternate conveyance, as provided by other companies, was negated and was promised good & expeditious service. Messages received indicating that the vehicle will be ready by 23rd jul were shown to the manager who after deliberations with his staff confirmed delivery in 10-15 days. However my experience with the firm was nightmarish, to say the least. Since i was to return to my residence a relative of mine was mutually agreed upon to monitor progress of the repairs. Till 10 jul the vehicle was not even touched. Thereafter it was a battle of wits prodding, cajoling, requesting & pleading to finally get a confirmation on 22 jul at 6 pm that the vehicle was ready for collection & that the vehicle can be collected on sunday from two designated persons who have been briefed, i reached the workshop & met the designated person on 23 jul at 12.30 pm. After completing payment of liability, started another nightmare. I was told that the vehicle was not ready for delivery. The vehicle was first traced & sent for wash. Thereafter when the vehicle was produced we started noticing defects which were not repaired. One by one they were attended to with lot of reluctance as blame was being apportioned on various people who were not present. Since i had to return to ambala, in total desperation i took over the vehicle at 5.30 pm with defects still remaining.