Maruti Suzuki India Complaints & Reviews

Vehicle details:

Swift vxi bsiv
Reg. No. - dl 2ca q 7557
Engine no. - 1731723
Chassis no. - ma3ehkd1s00a21437
Color - arctic white


On 29 feb 2016 i was amazed after purchasing new maruti swift vxi bsiv car from competent automobiles co. Ltd. Madhu vihar, dwarka showroom, i decided to spend my hardship money on this car due to the commitments made by maruti suzuki but i didn't know that it would turn out the worst decision of my life. I was told that the car has 'n' number of latest technology which consist so called "anti theft system" -"immobiliser" also.

As per the maruti, immobilizer is a device which prevents theft of the car and no one can unlock the car without the original 2 keys given by the showroom. But i am shocked at the fact, that on the night of 13 july 2017 i parked my car with proper locks and checked twice before entering into my home and the next morning when i came in parking where i had parked my car, unfortunately my car was not there. I was numb that how could is it possible? Then i got a cctv footage of the my car stealing in which thief easily unlocked my car and drove it smoothly within 20 minutes. Maruti suzuki told me, "ma'am it is impossible for someone to unlock the car without original keys and by chance if it happens then the car has so called latest technology which would stop the car within 2-3kms automatically and i was really convinced with this commitment. Now, where has that system vanished when the thief drove my car without original keys? It was heart breaking for me, that how can a immobiliser built car can be unlocked so easily? The anti theft claim system by maruti suzuki has now proven fake. You guys mislead innocent customers like me just for the sale of your cars which is really shameful for maruti.. I am quiet annoyed with the false commitments of maruti suzuki which was made to me at the time of purchasing car.

Because of your fake commitments just for the purpose of your sale, my car has got stolen, i have paid hefty amount to you and in return what maruti gave? Misguided customer, financial loss, emotional loss, time loss...

If you people have a little shame with you then do compensate for the loss which occurred to me due to your fault because there was no such immobilizer system which worked at the stealing of my car and please stop playing and robbing with customer's emotions and money.

Look into matter seriously otherwise i would have to knock at the consumer court.

Thanks for making me regret for being your customer.

Regards
Meenu
[protected]

Purchase waganor r gr lxi cng engine no 7819131 chassis no b38974 within 5250km running my clutch plate get damaged while traveling and i have to tow the vehicle upto service station does maruti provides such damaged and manufacturing depect parts in its new brand car after regular servicing last service at km 4195 km and clucth get damaged at running km 5225 km reg no mh01ch5861

Recently i had accident on 12th july 2017; as i always prefer i took my car to nearest spectra service station for repair job. The car was damaged from behind so while giving, i have specifically ask mr. Ramchandran kesvan that check for water leakage through tail lights.in between 12 to 27, i have reminded same thing (Water leakage possibility) at least thrice to mr. Ramchandran.
On 27th july 2017, after receiving confirmation from mr. Ramchandra, i went to service station to pick up the car. While taking delivery i have noted following things -
1. The exhaust pipe is dangling behind as the rubber cork is not fitted properly.
2. The number plate light housing was broken.
3. There was water around spare wheel.

While problem 1 & 2 taken care immediately, for water ram told me it is due to washing.
Day 3, on 29th july i found there is severe leakage through right side tail light. On enquiring my ram told me that he will sent technician to pick up car on monday and refused to pass the call to his manager mr. Pankaj.
I am very unhappy with kind of services provided to me and seriously thinking to switch the brand if this is the way maruti is handling the customers.

This is related to interaction id[protected]
The first complaint is as follws,

- i advocate abdul rehman s/o late mohd. Raufa got my maruti swift dzire repaired and painted on 09/08/2014
-at future auto wheels, subhash nagar dehradun under my father name dr mohd raufa
-paid amount 17, 621
-six month of repair paint start fading and start turn into yellowish but i idnored thinking that i got it painted at maruti service station as your service supervisor navjot singh told that my car got painted at maruti service station i. E i relied upon your service
-then after one year the colour changed drastically which was not expected /seems like low quelity paint was used
-the bone of contention arose when i wanted to sell my car on account of my father death due to cancer
-i was in desperate need of money and could not get a buyer of my car due to prominent colour defference im paint.
-it resulted in finencial loss and mental agony to me
-so i registered my complaint at maruti complaint site id [protected] on june 11 2017
-there was no response
-then i visited future auto wheels pvt ltd countless times
-the gm mr anand and mr haroon did not take my problem seriously
-the gm mr anand made baseless execuses that he will talk talk toh md till 1 month when i approch him him he talked rudely and missbehaved as well eg he said "sote raho ap" and all
-i indeed made numerious no of call to him and service manager mr haroon they told me that he will talk to their md about this but he did not
-this led to wastage of my quelity time, energy and money as well
-i had high opinion of maruti suzuki but such thing forced us to think otherwise
-we feel like being cheated
-there fore i kindly request you to take action to my complaint and solve it as soon as posdible
-otherwise i will have to take the matter to consumer court

My second complaint

- i think maruti is not taking my complaint seriosly. No response yet
No solution to my problem
-yesterday ur service manager of maruti
Future auto wheels mr haroon called and said that "apke jse kitne ate h yha hme koi farq nhi padta"
-he talk rubbish thing your employees do not have manner that how to talk to customers even with human
-when i said him thay i will go to consumer court then he answer me that "jo krna h kr lo kitne dekhe h tre jse"
-this matter is going to personal level
Maruti is liable for this you have to take some action

My third complaint
As mentioned earlier we don't have any trust on you now reason best
Explained & mentioned to you personally as well via mail. You cheated
& humiliated us, wasted our precious time

We had a very bad expirience, we already faced a very bad time
Because of future auto wheels pvt ltd

I am already planning to go to consumer forum or take it legally or
Take the help of media or if i find anyother option i am forced to get
Justice, i already intimated the same to maruti & again copying the
Mail to them. If i wont get a positive reply i have no option left.

I have not recieved any help, mail or call till now plz tell me the decision of maruti
I[censored] will solve my complaint
Yes or no

My maruti swift vxi is off road from more than 20 days. I had contacted standard maruti services at vijay nagar, jabalpur (Mp) and his other service centre at civil lines, jabalpur (Mp). I have following complaints :

(A) i have been told that my car requires a change of modular which will be costing rs 7500/-. I find this amount too much as i got the servicing of my car done at standard maruti service at vijay nagar few days back of this incident when my steering had became hard. At that time also when i recd my vehicle back, the steering was hard and on my complaint one mb van came and repaired my car. Thereafter i could not use my car for a longer time because i went out of station for almost one month. 4-5 days after coming back to station i found my steering very hard and on complaint i was told that modular will have to be changed. It is not understood that how come a single handled car without any issue before got off road due to hard steering. Kindly interfere as i am finding the amount too much.

(B) my second complaint is regarding the demand of modular for car steering. I have made a request for placing a demand for modular almost 15 days before with the standard maruti service at civil line jabalpur, however due to the confusion between both the agencies as mentioned above as to the placing demand, my car is still off road. The agency at civil line himself imagined that the parts have been asked by the agency at vijay nagar and without confirming from them i was informed the date on which the part will arrive in jabalpur, which was the date after 6-7 days. Thereafter i was told that the demand actually was not paid by any of the agencies. Therafter till date i am waiting for the parts (Modular) to come in the station and was informed today that it will take min 7 days and it may be delayed also.

I request that you plz interfere, as i stay alone with the small baby and apart from office i need my car for other household requirements specially relating to the child. I have waited a long. I am facing too much problems due to absence of my car speciall when i dont have any other mode of commutation. I have never seen such a bad service of maruti in my life. Please interfere so that the modular can be sent within 1/2 days to agency at civil lines, jabalpur. And meanwhile i may be provided with the alternative car from the agency, so that my day to day works will not get suffer.

Dear sir/madam, i have purchased a swift vxi as on 27th january, 2017 from bimal auto agency, adabari. My car’s registration number is as 01 df 7732. My vehicle is in brand new condition approx. 5000 km run and i have got done only two services and they are also on time as per schedule and from authorised maruti service centres. The car performs well for 4 months but from approx. Last 20 days the ac was suddenly stopped working. And on 26th of july i was driving my car to the service centre for repairing the ac, but after approx. 70 km of run the car was making very loud sounds and suddenly the engine stopped working at the middle of the road, and i couldn’t restart the engine. Then i call the bimal auto service centre, adabari and they came and they took the car to the service centre. As per the service guy, the car has some manufacturing defects as the coolant oil and the engine oil got mixed somehow and part of the engine got damaged, and they have to change the engine parts. I am very much surprised that trusted brand like maruti suzuki are making this kind of cars and selling it to the customers without testing the car. I have buy maruti suzuki because of its brand name, and this could put a question on the maruti’s brand value and the trust that peoples have on maruti. I would like to request you to look in this matter very seriously and on high priority. I would not accept this faulty repaired swift, because the whole engine is opened and i don’t know the future consequences, will it work properly or not, what will be the millage, and what would be the performance and as i had put 6.5 lakhs in this car. So i don’t want such vehicle which can break down in any moment. I want replacement for this faulty defective swift, and i hope you will help me out to get out of this abnormal situation and replace this defective car to a new one.

Chassis no.- c12323
Engine no.- 1904431
Registration no.- tempc12323

Regards
Hrishikesh kalita
Ph no. +91 [protected]

I have purchase a maruti suzuki ciaz, zxi +, during the purchase i was not told that the stepeny provided was not of the size matching my other tyres, my car rim size is 16 inch and the stepeny provides is of 15inch. This causes the car to imbalance and is a accidental hazard. Also my alloy wheel cannoy be used when i use the stepeny, the company in this way is forcing the users to buy new tyres if the alloy to be used. Have been cheated with the and if a company policy i wasn't given an option during purchase to buy the exact size of stepeny by paying some extra in replacement of the 15 inch one. I expect this to be considered and my stepney to be replaced and a new 16 inch typre to be provided as stepeny.

Hi,
i booked a new dzire top end auto diesel model at kiran motors pvt ltd, chhani, vadodara on 14th june 2017 in d name of jaiminaben vimalkumar patel with a advance booking amt 11000 rs.
After one and half mth dealer don't give a car delivery tilltime as my payment is fully cash agt delivery.Mr. Bankim who is d ASM of kiran motors talking very rudely n misguide which spoil marutisuzuki company image in mkt.
I came to know tht they people selling car to other current customers with taking additional 5000 to 15000 rs n give immediate delivery i.e. in a week.Pls help me in this case as i'm waiting since last 45 days.

booking name;jaiminaben vimalkumar patel
contact no[protected]

I got my car serviced at magic auto service centre, secor-24 dwarka, new delhi. Vide invoice no. Br17004141, dated 29.6.2017. After some days i noticed that oil was leaking from my car engine. I called up the service station and talked to the service engineer, mr. Deepak rana too on 25th july 2017. He promised me that he will send engineer to my place and get the fault checked and corrected on 26th july 10 am. I took leave from my office but i have not got any response from the service station.
I am afraid that the oil tank was not properly tightened during the service and since the car was being used, it might have caused serious damage to the engine of the car.
Even otherwise the car was not cleaned properly during the service. I received no feedback call from the service station too as i used to get from the other maruti service station.
Please get my car checked properly and all damages are compensated by the maruti service station.
Looking forward to an early response and action.

Thanks

Hi support team,
Am bhanu, a customer of eritga 2013 zdi model, 57000 kms, i found my car has a sudden power loss problem, where i approached near by mechanic who said it is a turbo problem? Could you please help me out with the details, the problem with the car is, sometimes while running, the car suddenly drop its power and it moves very slowly. It hardly reaches 40 km/hr after pressing the throttle hard for long time. Its accelerator seems not responsive during the problem and its turbo too. Then if we stop the car and then start again, the problem gets solved temporarily.

This is to inform you. I own a ciaz zdi plus just 6 month old. Having registration no dl 14 cc 8514. I am very disappointed with type of service and quality of showroom placed at muzzafarnagar on the highway. The staff recruited in the said showroom is totally unqualified and incompetent. They can handle just small body work repairing. I have been suffering from past 3 months.

Please note on 13th april my car had an accident on the khatauli bypass in evening around 6 pm. As by god grace my brother was safe. Since muzzafarnagar was near by so it was late we had sent our car to the showroom. Since we put up from ghaziabad, we went to the showroom to transfer our car to ghaziabad being our local area but they suggested and assured us that being a company outlet we also bit assured. But this was not the end.

For the first 15 20 days nothing was done, no work has been started. We were just told that since the car has been taken over by nexa we are facing bit problem in procuring the parts. We used to take follow ups they just used to say sir the work is on.

Please note when we saw the entire month has passed by and we visited the insurance surveyor we came to know that these people has given false and manipulated estimate to the insurance company surveyor valued approx 12 lac rs and the car value was 11.10 lac. They have put requirement of single parts two three times and also the parts that were not even required for this. Then we had created a scene and made them send new requirement estimate that came out to be rs 5 lac. Now in all these 1.5 months has passed by, now the parts were received within 10 15 days to the showroom. But they were totally unable to install the same. Every week they used to tell us that this part is not working that part is not working. They had stopped picking up our calls. Mr nadem being the head in charge of the body shop is totally a hopeless person. Now we got the number of the gm mr gaurav tyagi. After his intervention he also stopped responded to our calls.

More than 3 months have passed by they are unable to start the car. The way they had kept the car is totally poor. They have kept heavy machines like engines and body parts on the seat which are now totally dirty and torn. They still have no clue how to move forward. I have waited for three months but till date nothing has been done. I am not sure whether they will or not be able to repair my car.

I do not believe that they have 100% efficacy to repair the car fully. They have ruined my 6 months old car that was purchase in the month of october. I want an immediate action from your side.

Regards
Raman deep singh
+91-[protected]
New delhi
Ciaz zdi plus
Dl 14 cc 8514

Hello sir, this is vikram jain s/o lalith kumar jain
I have purchased suzuki acces 125cc on 8/7/16 from deekay moters private limited,[protected], sapthagiri layout, mini baypass road, nellore-524004. Contact[protected], [protected],
Email: suzuki. [protected]@gmail.com and i have used only 2 services 1st, 2nd service and i have pending 3rd to 9th services are pending. My 3rd service date is on 8.2.17 but when i visited to service center there is no showroom and no service center. On that i have gave complaint to suzuki service center on march march 17th they didnt gave any responce just the gaye referance number 38460, and said shortly we solve this problem, but no resopnce again 2 times i gave complaint the told me to go near by service center but its very long service center. Now i want to register complaint against suzuki company

Hamne hamari alto k10 25.7.2017 subah 9 baje full service k liya di thi magar aaj ham 27.7.2017 ko 2.15 pm mins dhai dino k bad call kare hamari kar services hogai aisa jan ne k bad lene ko gaye magar thik se services ki hi nahi thi ham vaha 2 ghante khade rahhe aur hamne jo thik nahi kiya tha vaha vo bataya fir usne jo bataya vo kiya magar car leke ghar pe aaye dekha to betry bhi thik se nahi lagi thi aur kuch varing bhi nahi lagaya tha to company aise hi customer ko service deti hai mere ko bahot bura laga meri car ko thik se services kiya hi nahi aur ab bhi betry aur varing aise hi pade hai jo ki esse ache to pahele the to ab ham kya kare ser

Sir,

It is very same ful for your rohan motors service centre that your mechanics using my car as a personal car and throwing water bottles, empty chips pkts in my car.

After that stealing bluetooth of my car.

Tell me sir if your centre not return my device shall i come again.

Kindly take serious step against this or i will take another step.

Jaikaran nagar
[protected]

Dear sir
I have lost my key of my maruti car-800. My key no is m7954 (Maruti car 800) model no-1999 chassis no-sb308-in 1362678,
Engine no-f8b-in 1903711,
Reg no - gj 18a-2924
Mo no [protected]
[protected]
Email:ashokkr. [protected]@iffco.in

Name of owner: ashok kumar singh
Qtr no:d-24, iffco aonla unit
Po-iffco township
Disst: bareilly (Up)
Pin-243403
India

My wagnor kl58q2904. Was delivered me from indus motors tevera, kochi, kerala. L serviced it also there. But they not check my cars allinment properly. Now my car 26400km only, before three days it's front left tyre was broken while running at highway 11 o'clock. I said to indus, but they not take any decisions. Cars front right tyre also not working condition. I consult three tyre showroom, they find the problem is allinment &balancing. Kindly give me justice about them

I would like to bring to your kind notice that i bought access 125 from guntur showroom in andhrapradesh&frame no mb8dp11afh8418487 so it is far way distance 50km's from my home town bapatla and by near 16km "perala" we have showroom so i went there for 1st service and i told them to digital meter not working, they told to go guntur, they change only e. Oil and water servicing and charged rs.360/- and they have not give any bill also. And...

This is to bring to your notice that for the past 2 decades i have been owning maruti cars.
Maruti dealers have always given me good service from different part of the country that i have lived.
Your website talks about the trust and service. Your logo says count on us.
Unfortunately, for the first time i had a very unpleasant interaction and poor service from your dealer. Truly regret my decision of buying from marutibr...

With grief i am writing this email to maruti suzuki, i am loyal customer to suzuki with high expectations and with high hopes, recently i purchased a maruti vitara brezza vehicle however from the beginning i had a steering issue which i raised in many forums, however without any conclusive results. Whenever i take the vehicle to the service centre the workshop manager will be buffing me stating that the steering is fine and there is no problem with it, in point of fact the vehicle pulls to once side as well as the steering gets dragged to once side without returning to it original position.

For days i have been spending lot of time and money in resolving the issue however without any outcome. Risking myself as well as people on the roads.

I am mentally irking through these problems,

Dear team, i wanted to raise my concern about a recent experience i had with prem motors sector 14 service station. My car registration no is hr26da4841, ciaz vxi, i am listing it here since ciaz is not listed in the list below. And since i am a loyal maruti customer, i did not expected this. This was so bad, i have decided not to buy a maruti car ever again (I just bought a hyundai creta, and i was about to buy brezza before the incident.

This is my last try with maruti to solve the problem, request you to please consider this. I am explaining the situation here

I went to prem motors service station in sector 14 gurgaon, to get my car repaired. I told every thing about my accident and the service engineer told me that he will get this done, i filled in the form and submitted all documents.

The issues i faced on delivery were.

- not all body work was done. There was a scratch and a dent on left back door, which was not repaired, even though this was told during the visit.
- late delivery of car it took 7 days to get the car delivered and i was told that this would take some 3-4 days
- faulty paint job: due to accident, we had to re-paint the diggi/ rear boot space, but what i see is that there are some patches of white and even a scratch on the diggi. I consulted another service station another maruti authorized service station and they suggested me to complain to the service station for this fault. This seems to be a common task for service stations and would have expected this to be done efficiently.
- i received the car with a broken front right ac vent. And all settings of my stereo was changed. This gives me an impression that the car was used for pleasure of the staff.
- improper fitting of bumper - i noticed that the bumper is not fit properly.
- bad cleaning after service - after the car was repaired, the car was not cleaned/washed properly, i can see clear white spots all over my car

Some more and very serious points

1. Behavior - while communicating my problems to the staff. The staff were not receptive to my problems and were getting defensive that this is not their fault, but after a long discussion they agreed that, it was their fault. After 2 days i got a call for feedback from prem motors to discussed my problem. Although he was apologetic, but didn't seem interested in solving my problem. I asked him for an e-mail id where i can write a written complain, he just hung up the phone and when i called back, he did not respond.

2. Found a bottle of whiskey in my car - two days later i was cleaning my car, and found a bottle of whiskey in my car. Which gives me an impression that; a) the car was not cleaned properly ; b) my car was used to drink whiskey with ac on (Since the ac vent is also broken) and listen to music (Since all settings were changed). Since the service station is all secured by security personnel's; i am not sure how this could even happen. Is that possible that my car went out of the service station for some reason?

Asking for a quick reply and prompt action on this.

Regards
Ratesh