Maruti Suzuki India Complaints & Reviews

Hi support team,
Am bhanu, a customer of eritga 2013 zdi model, 57000 kms, i found my car has a sudden power loss problem, where i approached near by mechanic who said it is a turbo problem? Could you please help me out with the details, the problem with the car is, sometimes while running, the car suddenly drop its power and it moves very slowly. It hardly reaches 40 km/hr after pressing the throttle hard for long time. Its accelerator seems not responsive during the problem and its turbo too. Then if we stop the car and then start again, the problem gets solved temporarily.

This is to inform you. I own a ciaz zdi plus just 6 month old. Having registration no dl 14 cc 8514. I am very disappointed with type of service and quality of showroom placed at muzzafarnagar on the highway. The staff recruited in the said showroom is totally unqualified and incompetent. They can handle just small body work repairing. I have been suffering from past 3 months.

Please note on 13th april my car had an accident on the khatauli bypass in evening around 6 pm. As by god grace my brother was safe. Since muzzafarnagar was near by so it was late we had sent our car to the showroom. Since we put up from ghaziabad, we went to the showroom to transfer our car to ghaziabad being our local area but they suggested and assured us that being a company outlet we also bit assured. But this was not the end.

For the first 15 20 days nothing was done, no work has been started. We were just told that since the car has been taken over by nexa we are facing bit problem in procuring the parts. We used to take follow ups they just used to say sir the work is on.

Please note when we saw the entire month has passed by and we visited the insurance surveyor we came to know that these people has given false and manipulated estimate to the insurance company surveyor valued approx 12 lac rs and the car value was 11.10 lac. They have put requirement of single parts two three times and also the parts that were not even required for this. Then we had created a scene and made them send new requirement estimate that came out to be rs 5 lac. Now in all these 1.5 months has passed by, now the parts were received within 10 15 days to the showroom. But they were totally unable to install the same. Every week they used to tell us that this part is not working that part is not working. They had stopped picking up our calls. Mr nadem being the head in charge of the body shop is totally a hopeless person. Now we got the number of the gm mr gaurav tyagi. After his intervention he also stopped responded to our calls.

More than 3 months have passed by they are unable to start the car. The way they had kept the car is totally poor. They have kept heavy machines like engines and body parts on the seat which are now totally dirty and torn. They still have no clue how to move forward. I have waited for three months but till date nothing has been done. I am not sure whether they will or not be able to repair my car.

I do not believe that they have 100% efficacy to repair the car fully. They have ruined my 6 months old car that was purchase in the month of october. I want an immediate action from your side.

Regards
Raman deep singh
+91-[protected]
New delhi
Ciaz zdi plus
Dl 14 cc 8514

Hello sir, this is vikram jain s/o lalith kumar jain
I have purchased suzuki acces 125cc on 8/7/16 from deekay moters private limited,[protected], sapthagiri layout, mini baypass road, nellore-524004. Contact[protected], [protected],
Email: suzuki. [protected]@gmail.com and i have used only 2 services 1st, 2nd service and i have pending 3rd to 9th services are pending. My 3rd service date is on 8.2.17 but when i visited to service center there is no showroom and no service center. On that i have gave complaint to suzuki service center on march march 17th they didnt gave any responce just the gaye referance number 38460, and said shortly we solve this problem, but no resopnce again 2 times i gave complaint the told me to go near by service center but its very long service center. Now i want to register complaint against suzuki company

Hamne hamari alto k10 25.7.2017 subah 9 baje full service k liya di thi magar aaj ham 27.7.2017 ko 2.15 pm mins dhai dino k bad call kare hamari kar services hogai aisa jan ne k bad lene ko gaye magar thik se services ki hi nahi thi ham vaha 2 ghante khade rahhe aur hamne jo thik nahi kiya tha vaha vo bataya fir usne jo bataya vo kiya magar car leke ghar pe aaye dekha to betry bhi thik se nahi lagi thi aur kuch varing bhi nahi lagaya tha to company aise hi customer ko service deti hai mere ko bahot bura laga meri car ko thik se services kiya hi nahi aur ab bhi betry aur varing aise hi pade hai jo ki esse ache to pahele the to ab ham kya kare ser

Sir,

It is very same ful for your rohan motors service centre that your mechanics using my car as a personal car and throwing water bottles, empty chips pkts in my car.

After that stealing bluetooth of my car.

Tell me sir if your centre not return my device shall i come again.

Kindly take serious step against this or i will take another step.

Jaikaran nagar
[protected]

Dear sir
I have lost my key of my maruti car-800. My key no is m7954 (Maruti car 800) model no-1999 chassis no-sb308-in 1362678,
Engine no-f8b-in 1903711,
Reg no - gj 18a-2924
Mo no [protected]
[protected]
Email:ashokkr. [protected]@iffco.in

Name of owner: ashok kumar singh
Qtr no:d-24, iffco aonla unit
Po-iffco township
Disst: bareilly (Up)
Pin-243403
India

My wagnor kl58q2904. Was delivered me from indus motors tevera, kochi, kerala. L serviced it also there. But they not check my cars allinment properly. Now my car 26400km only, before three days it's front left tyre was broken while running at highway 11 o'clock. I said to indus, but they not take any decisions. Cars front right tyre also not working condition. I consult three tyre showroom, they find the problem is allinment &balancing. Kindly give me justice about them

I would like to bring to your kind notice that i bought access 125 from guntur showroom in andhrapradesh&frame no mb8dp11afh8418487 so it is far way distance 50km's from my home town bapatla and by near 16km "perala" we have showroom so i went there for 1st service and i told them to digital meter not working, they told to go guntur, they change only e. Oil and water servicing and charged rs.360/- and they have not give any bill also. And...

This is to bring to your notice that for the past 2 decades i have been owning maruti cars.
Maruti dealers have always given me good service from different part of the country that i have lived.
Your website talks about the trust and service. Your logo says count on us.
Unfortunately, for the first time i had a very unpleasant interaction and poor service from your dealer. Truly regret my decision of buying from marutibr...

With grief i am writing this email to maruti suzuki, i am loyal customer to suzuki with high expectations and with high hopes, recently i purchased a maruti vitara brezza vehicle however from the beginning i had a steering issue which i raised in many forums, however without any conclusive results. Whenever i take the vehicle to the service centre the workshop manager will be buffing me stating that the steering is fine and there is no problem with it, in point of fact the vehicle pulls to once side as well as the steering gets dragged to once side without returning to it original position.

For days i have been spending lot of time and money in resolving the issue however without any outcome. Risking myself as well as people on the roads.

I am mentally irking through these problems,

Dear team, i wanted to raise my concern about a recent experience i had with prem motors sector 14 service station. My car registration no is hr26da4841, ciaz vxi, i am listing it here since ciaz is not listed in the list below. And since i am a loyal maruti customer, i did not expected this. This was so bad, i have decided not to buy a maruti car ever again (I just bought a hyundai creta, and i was about to buy brezza before the incident.

This is my last try with maruti to solve the problem, request you to please consider this. I am explaining the situation here

I went to prem motors service station in sector 14 gurgaon, to get my car repaired. I told every thing about my accident and the service engineer told me that he will get this done, i filled in the form and submitted all documents.

The issues i faced on delivery were.

- not all body work was done. There was a scratch and a dent on left back door, which was not repaired, even though this was told during the visit.
- late delivery of car it took 7 days to get the car delivered and i was told that this would take some 3-4 days
- faulty paint job: due to accident, we had to re-paint the diggi/ rear boot space, but what i see is that there are some patches of white and even a scratch on the diggi. I consulted another service station another maruti authorized service station and they suggested me to complain to the service station for this fault. This seems to be a common task for service stations and would have expected this to be done efficiently.
- i received the car with a broken front right ac vent. And all settings of my stereo was changed. This gives me an impression that the car was used for pleasure of the staff.
- improper fitting of bumper - i noticed that the bumper is not fit properly.
- bad cleaning after service - after the car was repaired, the car was not cleaned/washed properly, i can see clear white spots all over my car

Some more and very serious points

1. Behavior - while communicating my problems to the staff. The staff were not receptive to my problems and were getting defensive that this is not their fault, but after a long discussion they agreed that, it was their fault. After 2 days i got a call for feedback from prem motors to discussed my problem. Although he was apologetic, but didn't seem interested in solving my problem. I asked him for an e-mail id where i can write a written complain, he just hung up the phone and when i called back, he did not respond.

2. Found a bottle of whiskey in my car - two days later i was cleaning my car, and found a bottle of whiskey in my car. Which gives me an impression that; a) the car was not cleaned properly ; b) my car was used to drink whiskey with ac on (Since the ac vent is also broken) and listen to music (Since all settings were changed). Since the service station is all secured by security personnel's; i am not sure how this could even happen. Is that possible that my car went out of the service station for some reason?

Asking for a quick reply and prompt action on this.

Regards
Ratesh

Dear team,

My self sumit patil have purchased baleno delta petrol premium silver (Chassis no. Mbhewb22she130728, rto registration number mh46-ba-4922) from shivam auto zone india private ltd kandivali got delivered on 1st july 2017.

On 12th of july car 1st servicing was done by automotive maruti service center nerul navi mumbai as it was nearby to my place, after that i had faced some braking issue while driving with my car so just for check-up i took my car to automotive maruti service center nerul navi mumbai, their mr manoj bani & 1 other guy had check car & told they are not seeing any major issue but he advised to leave the car for complete break check-up, i too agreed for same as it was break issue & told them to pick the car from me on weekday, on 18th july 2017 automotive driver picked car from me for check-up, at around 1:30 same day mr. Manoj bani called me & told my car is been dashed inside automotive maruti service center nerul navi mumbai by the technician & car’s front bumper, front grill & front bonnet is been damaged & have to replace it, so please come to see the same, hearing that i immediately rushed to the automotive maruti service center nerul navi mumbai, after seeing my car damaged i was totally shocked by the negligence shown in handling the car by automotive maruti service center guys, mr. Manoj bani took to his cabin for further discussion, their i met mr. Khade (Work shop manager), they started insisting me to give my car insurance for car repair with a very rude tone which was not expected from a manager or a customer facing person, even after their forcing i told them why should i give my insurance for repairing for the damage done by the automotive maruti service center nerul navi mumbai, they gave an answer that if i will not give insurance they can’t help with repair, somehow after discussion mr. Manoj bani told they will rectify the issue & replace the damaged parts with new, i too agreed for that as i was in big loss in a new car purchase on 18th day of my car.

On 21st july 2017 mr. Manoj bani texted me car is ready & take it on 22nd morning, on 22nd morning i went to take car, after check i noticed the colour of bonnet & front bumper which was replaced is mismatching with the rest body colour, even when i touched the replaced bonnet & front bumper feeling some rashness on colour without any glossiness & front bonnet left & right alignment was not proper it was tilted down, i reported the same to mr. Manoj bani he started explaining me that it is the same how maruti company makes & it’s like original, he enquired the paint issue to body shop guy of service centre & came to know the paint polish was not done on the replaced parts so it is little harsh he told it will take more 2hrs to make the paint polish for replaced parts which he should have done befor calling me, he called 1 guy for rectifying the front bonnet alignment issue, i was standing in front the guy, he started rectifying the issue, the upper right corner of the bonnet was tilted a bit, the guy was trying to press the upper right corner of bonnet with plier & it got hard punched & it got pressed inside by him & again the bonnet got damaged, just stepped out from their & told mr. Manoj bani i will not accept the car, i need proper replacement of bonnet again. At around 5pm 22nd july on same day again i got call from mr. Manoj bani saying that he is ordering a new bonnet again & will paint, meanwhile he said he has fixed the issue of morning damaged bonnet, i should take a look & accept that as the morning damage was because of me (Sumit) as i told mr. Manoj bani that alignment is not proper & for rectifying that issue the bonnet got damaged so i should accept that as automotive maruti service center nerul navi mumbai can’t be able to match the original fitting fitted by maruti company.

I don’t understand the car was damaged in service centre premises by an service technician of automotive maruti service center nerul navi mumbai, why mr. Khade & mr. Manoj bani forcing me to give my insurance that to in an arrogant manner, i would have given my insurance value of my insurance would have been decreased because of automotive maruti service center nerul navi mumbai fault.

My car has not even passed a month & i have to now use a modified parts replaced car with colour mismatch with in my 18th day of my car, where my mistake is not at all there, in future if i will go for selling my car all the damaged replaced parts will be highlighted as an accidental car & price will go less.

Dear automotive maruti service team & maruti india company team, i am not able to understand that had i made an mistake giving the car to automotive maruti service center nerul navi mumbai & after that hearing their arrogant speech.

It has just passed 18 days when car got damaged by automotive maruti service center nerul navi mumbai, please give an replacement of whole car with a new one, if automotive maruti service center nerul navi mumbai is not able to make the car look like a new company assembled car.

Regards
Sumit patil
[protected] / [protected]

Sir
  i am an user of maruti suzuki k10 vxi car. My car no. Rj14-vc-8049
Met with accident on 12th june 2017. The accidental vehicle is insured
With maruti insurance broking pvt. Ltd. Policy number is 215700/31/2017/197718 and expiry date of the policy is 28th april 2018.

 the accidental vehicle was brought to the workshop of m/s k p
Automotives pvt ltd-1104, e-198 riico industrial area, mansarovar,
Jaipur on 13th june 2017.
Since 13th june 2017 i am regularly in touch with bodyshop manager mr. Rajesh every 3/4 days but neither satisfactory reply was given nor vehicle was repaired.

 more than one month has elapsed since the vehicle was brought to theworkshop but no repair work has so for been started.

 today i. E on 22nd july 2017 i visited the workshop and met with workshop (Body shop) manager. He told
Me that still the it will take about one month to get the
Car repaired.

 you are requested to please take up the matter with concerned
Workshop and get my car repaired at the earliest.

 thanking you,

Yours sincerly

Mukesh meena

I am highly dissatisfied by the services provided to me for my car.20 days back, i went for the services of my car at naraina centre. I have made the payment of rs.13, 500 (Approx). Since then my car has become noisy. The tyres are bubbling, no pickup and it has become heavy while driving. I have been the regular customer of yours from quite some time and such kind of services will hinder our relationships with your company. It was not expected from the company like yours. Please see into the matter asap.

Dear sir,
I mr g surya rao purchased maruti celerio vxi on date 31/11/2016 from sky auto mobile, jagdalpur. I've paid rs 499318/-, but dealer provide invoice rs 443347.01 i, e invoce amount. Insurance amount rs14780/-, vehicle registration amount rs 35911/- (Total amount - rs 494038.01). Discount amount rs 16499.99.
Therefore dealer taken extra money from me.
Kindly consider my complaint.

Sir,
I own a maruti swift lxi 2012 model petrol. Its four door window opening handle just fall off from the panel. I got to the service station to fix it, they replied that they dont have the spare and agreed to arrange the parts within two days but its almost 4 months past still havent arranged the parts. Cant open the window without the handle. So please do the need full.

Dear sir,

This is in regard to an alto vxi blazing red, i pruchased from m/s. Hercules automobiles, alleppey. I booked the car with full payment cheque. I preffered white colour, but due to their stock deficiency i forced to move to red. Until delivery everything went fine.

After the car delivery, just the next day, the sales executive mr. Abhijith suriya – mob:[protected] came to take the car for permanent registration, and later he return. He just hit my car into the house gate. At the moment only my wife and mother was there in home. He just told them that he will repair the car while we come to service, means he will do it one month later. Please remember that, i just purchased the car one day before only and we drive it for just 10 kms - only to the temple near to us.

I think this might me the value you were giving to your customers. Once sale is completed, your commitment to customer finished. Means once sales is completed, the sales executive will get his incentive, and after he don’t have to care for the customer. This might be the commitment to your customers.

Later i called his manager mr. Rajesh kumar – mob: [protected], he told me he will send someone to collect the car on the next day for repair. As he committed, he send his driver next morning and they took the vehicle for repair.

Now it is three days completed, we didnt get our vehicle back yet. On our continuous follow-up, the update from their side is, “we will give the car tomorrow”. This is the regular update we are getting from them.

Before going to the consumer court i just wish to inform this matter to m/s. Maruti suzuki india ltd directly.

Also attached the pictures of the damages happened to the car.


Customer name: saranya sukumar,
Address: thundil house, eruva east po, kayamkulam, alappuzha dist, kerala 690572,

Car model: alto 800 vxi,
Colour: metallic blazing red,
Engine no: f8dn5836317
Chassis no: ma3eua61s00a82858eh

Appreciate your immediate response.

Thanking you,

Rajeev kumar/saranya sukumar
[protected]

I was raised below complain at maruti site but not resolved:-
"dear sir/ma'am
Ms. Tanupriya gupta has submitted the service complaint form at the maruti suzuki website with website interaction id[protected]
Please respond to customer & take necessary action within next 2 working days to avoid escalation to msil regional office.
To refer to the form submitted by the customer, kindly click on this link
Kindly...

I krishan kumar beniwal purchased baleno delta from platinum nexa showroom manesar on 14th june.2017. They couldn't provide me the bills while delivering the vehicle saying that tomorrow they will send through some staff at my home. But they couldn't do this upto next 20 days and finally they sent it upto rewari instead of my hometown. Also they made compulsory the accessories of rs 27k. Later for registration we came to know that agency is to take the registration amount and they should prepare a file. Again i contacted mr. Anant y who dealt my vehicle delivery. He told me to do neft of rs.34500/- and within two days he will despatch the file to me.. Amt was 31030/- but without checking he asked me the old amount. Neft was done on 13/7/17 but till date he didn't do needful​ for me and even. Not picking my phone.. Request to the concerned authority to look into the matter and do drastic change in their behaviour. Because of their negligency my car registration is delayed..

I own a maruti swift car and it is 5 years old car. I got my car servicing done at vishnu car service private limited last month. After my servicing, i was charged exorbitantly for annual periodic servicing albeit it involved routine service as previous years. I also inquired for annual service charges with breakup for any routine service without any additional defects from maruti suzuki through mail.
However, maruti suzuki directed me to the concerned car service centre and concerned service centre is not responding even after repeated calls and mail. Also maruti co. Is yet to give breakup or details of approx amount to be charged for any periodic annual servicing of diesel car