Maruti Suzuki India Complaints & Reviews

Hi this is muralidhar reddy janampally bought swift vdi option on april 2017 i went to srisailam when i came near munnanur check post car breakdown and when i tried to start it several times it failed u can imagine how tough situation it was for me no signal in that dense forest no one was there for help what it could have been if any wild animal passes away from that place and if my car brokedown on ghat road what could have been my situation and my family when i tried to contact your customer care there was no proper response and with local mechanic i was able to identify the problem and the problem was car diesel supply pipe was failed and no towing provided for me for which i got expenses of rs 6000 the cost of the diesel pipe is costing around rs 38000 and what i am worried is maruti is a brand which i had very gud opinion but with this incident i totally lost my goodwill on ur brand and i will never recommend maruti to my family or friends in my life because it is just hardly 3 months since i bought this car and there is a defect in diesel pipe r u using defective products and even i am worried that what could happen next with my car for a new car this type of situation should not happen i purchased car from adarsha showroom chandrayangutta hyderabad from b srikanth who is the sales person from whom i didnt get any suggestion. Even after paying road assist you guys haven't provided me towing facility i personally took towing from private and towed it from srisailam to hyderabad what sought of quality you guys are maintaining in designing the cars did you sold me a second hand car at showroom price what could have been my situation in case if handbreak fails on that dangerous ghat road money can be given but what abt our lives is it replaceable no right i want you guys to pay the towing charges which i incurred and replace my car i am not at all satisfied with the kind of services offered to me by maruthi respond back to me [protected]

Booking date was on 10.06.17. It was committed to deliver by 30.06.17. Accordingly booking was done with no optional choice but lxi new dezire (Gallant red). It was delayed and today they are asking for delivery when on scrutiny it was found that they paid for only 5 years duration registration tax where as amount was paid for one time (15years).
Dealer is dewars garage, taratala road, kolkata-india.

Customer name-partha bandyopadhyay ([protected])

I am shaleen bindal working as area manager in escorts ltd. (Amg) posted at kanpur. Before 25 days, my wagon r passed on a bolder during an accident. I had submitted my car to ktl auto private ltd, ramadevi kanpur. Before 15 days, my cars service advisor inform me that cars brake booster also damage. Service advisor ordered brake booster before 10 days but not available till now

Subject : worst behavior made by dealers and ignorance when i am trying to contact him, really frustration for me
I am ashutosh designated ad project engineer in ministry of commutation and technology, new delhi, govt. Of india and basically from allahabad (Up), just want to purchase new dzire vxi model to gift my dad and regrading this i tried to connect your dealer (Green land motors) but they were not picking phone. After that i registered to your dealer's website www.greenlandmotors.com from where i got a phone number relation ship manger ([protected]). But after picking my call his first question was "how can you get my number" and did not given answer my single question as he said - "i forwarding your number to someone he will contact you soon" but there is no any call back for as of now, i am still waiting for same. Is this right way to handle your customers?

After that i was able to get another number bu googling for allahabad dealer of suzuki, named as anand ([protected]) but after receiving my call he has the same thing "how can you get my number" and no help from there side and redirect me to another number named as deep daas ([protected]). I was in frustration this time but i still a made a call to deep das, now again he has same thing "how can you get my number" and the way he was taking like why i made a call him, very rude, very very very rude.in last there was no help.
I was never expected such a worst service from a repudiated automobile company marti suziki's dealer.
How irresponsible they are and is this a right way to deal with customer?.
All employees were just trying to avoid there task and responsibility which should be right manner.
I need legal action for such type of employee working in your organization and hoping there will be a call back from your side to assist me.
In last, i have also made a call on your toll free number ([protected]) and make a polite request to kindly assist me or make a call back from any of dealers working for maruti suzuiki in allahabad and he assured me that there will be call but i could not get yet.

There thing are really frustrating for me, i am employee of govt of india but never make such a worst behavior to any one, i am very very sad that you are proving such type of service. This service experience was before purchase how can i sure after purchasing you will assist me for vehicle problems and stuff like that.
Worst worst worst...
Regards
Ashutosh ojha

I am having alto k-10 of 2012 model. I have done hardly 12000 kms.
On 24 mar 2016 i found unable operate right side window glass and approached r n s motors at vijayapur karnataka. I was told the subject switch needs to be replaced. The subject item was replaced at the cost of rs1713/-

After one year again the same problem repeated. I was not ready to pay for the same. Thererfore i requested the service centre at vijayapur to take take up with company for remedial measure to improve the reliability of the switch.
On my insistence the workshop here said the original switch which i had carried with me was o k and the same was replaced in june this year. Again the same is not working now my e-mail address [protected]@hotmail.com

This is second time i'm complaining about the same car as they called me and asked my problem and never bothered to call me back againpathetic experience with so called india’s most reliable brand. I have maruti suzuki swift vdi 2012 model and while traveling from buxar its engine got seized and the whole engine got rebuild in your varanasi maruti agency and they assured us that our car’s engine is like of a new car and will run smoothly for next 1 lack kms without any glitches…we got our car back and drove it for approximately 1400 kms…one day my dad was traveling to allahabad when again the engine stopped……we towed our car to your agency/workshop in allahabad “greenland motors, 40, industrial estate, teliarganj, allahabad, uttar pradesh”…we dropper our car at the agency on 01/05/2017 and whenever we asked them is our car ready they asked for more time…they kept our car for good 55 days telling us that there is a leakage in compressor and now they are saying that they repaired the whole engine again for which they are demanding 62000 (Apx.) rupees and ac work is pending for which we have to pay additional 22000 rupees (Apx.)…i mean what the hell we just got our engine packed from maruti agency in varanasi and it was supposed to run without trouble….. Now just after driving 1400km these people at allahabad agency are saying they repacked the engine and demanding approx. 62000 rupees for rebuilding engine and and 22000 rupees for ac after keeping my car my car in their workshop since last 80 days…. I mean how engine will cease again just after driving 1400 kms….. And the ac was perfectly working when we submitted our car…now they are saying car is ready to pick up and the bill is rs 86, 000 and we will have to bear charges for ac repair also….. This is how maruti rob their customers….? A car is supposed to run at-least 10-15 thousand kms once the engine is remade but engine seized within 1400kms of run from the first repair and now you people are asking us to pay for rebuilding engine and ac again... I mean i'll. Will have to rebuild my engine after every 1500 km and will have to pay heavy amount of rs 80, 000 for it... A brand like maruti should not suppoed to rob customer like this. Such harassment from maruti is un acceptable. Paying 1.5 lack for ceased engine of a maruti car is no more han a joke. Even better/bigger brands like honda and hyundai doesn’t treat their customers like this.
People from maruti don call or fallow up after first call. This is cheating.

Car reg. No. Dl9cad2319

Saurabh rai.
[protected]

To whom soever it may concern,
I had met with an accident due to which the rear bumper of my car was damaged. I requested the service center men to pick up the car and deliver as soon as possible as my car is my only source of commuting within the city. They took the car ontime but took 3 weeks to deliver the car back to me after me following up with them on multiple occasions. There was no status update provided to me during this time. I had to call and check regularly on the status. Once the car was delivered, they failed to return my car documents rc and insurance (Original copies) which i had to submit to them to claim insurance. Later they're informed me that the documents are lost. Its been over 2 months now and i'm still waiting for the documents. During the course, i had to again follow up with the people from the service center to get a status and finally they asked me to go to the rto for certain formalities. I was informed that it would take maximum of 30 mins to complete the formalities. But when i was in the rto, i waited for more than 6 hours from 9am to complete the formalities. I'm not sure if i'm able to convey the frustration that i've been put through right from the accident (Which a tt came and ramped my car from behind) or the service provided by garuda autocraft. Pathetic service none the less and negligence at its peak and no accountability towards their duties eventually leading to major frustration and trouble they've put me through.

The names of the service center employees are saravanan and sridhar from garuda autocraft, hebbal service station, bangalore.

Please look into this and let me know if employees like this can be put to task for their negligence.

Thanks,
Mohit kumar bhotika
[protected]

I bought ciaz zdi+ on 29th june 2016.

Within 1 month from purchase the plug of the right side projector head lamp got burnt. Then i had constant issues with the music system which i even highlighted in 2nd and 3rd service. Then the floor light got fused. The car's horn plug was also got burnt. I highlighted to the service centre to check the whole wiring but they just kept resolving these small issues and the below incident happened on 14th july 2017.

I was driving back from gurgaon to ghaziabad around 11:30 pm
First the battery light turned on in the instrument panel. After a while other lights like abs, airbags, hand break turned on while the car was running. The music system switched off and the head lights got dim as if the voltage is low. After a while the power steering went off and it got too hard to move it. Still i managed to drive for a while without lights/horn, power windows not working and power steering on national highway without street lights. After a few kilometres the car stopped and did not start again through self or through manual push. I was stranded in middle of nowhere in ghaziabad at 12:30 pm which was not safe at all and was a big risk.

I am Balakrishnan R serving at Indian Army, 5 Madras regiment, Arunachal Pradesh. I booked and got a delivery of brand new Maruti Suzuki Baleno car - Alpha 1.2 Petrol (TN73 P 1418), Chassis No: MBHEWB22SHE125342, Engine No: 7103708. on 5th June'2017 at Khivraj NEXA, Chennai, Ambattur though CSD (Army Canteen).

On 23rd day of purchase, my new Maruti Baleno car caught fire on 28th June'2017 at 11:00 PM inside parking area of Government quarters campus under parked condition at Nungambakkam, Chennai.

It was just 23 days old car and ran only 300 KM's, on 28th June'17 around 11:00 PM, we received info over phone from the campus residence stating sparkling sound & smoke coming from the car, all we gathered & tried for controlling of fire. When this incident took place Local police authorities, Fire brigade and few media journalist reached to the spot within 10 minutes, fire brigades tried to control the fire, but the fire was uncontrollable which completely burnt the vehicle. same was broadcasted in Polimer TV, Kalaignar TV, etc, & published in daily news papers.

Nungambakkam F3 Police Station has filed a complaint on this issue and provided a FIR to us on 29th June 17. Egmore fire & rescue station has also registered this incident and provided their report on 29th June’17. This issue is already reached to Chennai Commissioner Office and Officials are closely monitoring the case with Nungambakkam F3 Police Station.

I and my family kept our patience right from the beginning and co-operated for this investigations. But Yesterday (13th June'17), Maruti NEXA Team declaring that, car caught fire not because of Manufacturing defect or technical fault and its due to external factors which is contradict with the facts and reports provided by Police, Fire and Fore & Seek investigations.

Maruti Team soothing us that you will get your insurance money as per your IDV quoted. It's distressing that Insurance company (United India) paying me the compensation as per IDV, which was not our choice at all and we only spent Rs.21000 as insurance fee, whereas after many inquiry and study, we choose Maruti Suzuki Baleno car as our choice and spent whole rest of money to them, only for their company reputation, customer support and Trustworthiness.

Being first generation car buyer, had many aspiration and dream on buying this car. So at most priority were given and bought this as fully loaded top variant Maruti Baleno car without any compromise. Its huge heartbreaking loss to us and couldn't imagine that we lost very huge money within 20 days timeline on buying this car.

If Maruti are 100% sure on denying manufacturing defect or technical fault. I am 200% sure that there is no possibility for fire through external factors, There is no history of security concerns raised in our quarters campus till now, since its inauguration at the year 2000. Our Government Quarters located in heart of the City, has 24/7 police patrol at Loyola college gates, which is quite opposite to our campus in 10 to 20 meters and surrounded by very busy road. Moreover people who are living in the quarters are Tamilnadu Government Fire and rescue brigade officers.

In addition to that, Police authority, Fire Dept, fore & seek Dept., has submitted their report and it says fire starts from front portion of the car and there is no trace for external cause of fire. And the people who saw this incident lively also stating the same.

Maruti became an automobile giant, only through the customer like us giving positive reviews, feedback, customer experience and recommendations through good word of mouth. Even i switched from Hyundai I20 to Maruti Baleno due to my friend's suggestions only.

Hello all,

I writing this complaint with atmost disappointment. I have pre-booked new dzire vxi on 27 april 2017 based on the committment from the dealer that it will be delivered within 6 to 8 weeks from the date of booking. I have booked my car at wonder cars, midc, pimpri-chinchwad.

New dzire launched by mid of may2017 and the dealer promised to deliver by 2 nd week of june. From then on, i have been waiting and almost everyday i used to call the dealer and ask about the status. I have already waited for 3 months and now dealer is telling it will take another 4 to5 weeks of time and that too they are not confidence.

This year i moved to pune after selling my old car at chennai. Currently i donot own any car and everyday it is a painful process to come to office and for other works. Considering i will be getting the car by june, i borrowed money from private finance for which i am paying the interest already.

My question is, in what basics maruthi initiated the pre-booking with the committment of 6 to 8 weeks. They do not follow any ethics on their business. What is the penalty on missing the committment? Howcome they can take the customers as granted.


Like to know in detail and for that matter i am ready to put a case against dealer for compensation.

Thanks
Vijai

From
Pannir selvan k
Sreelayam, kulathoor
Uchakkada po
Mob no - [protected]

To
Maruti udyog limited
Sir,

I have the following few lines for your kind attention and immediate action.
I am an ex-service man and i booked a maruti swift vxi vehicle (Colour glistening gray) from parassala branch of popular vehicles and services pvt ltd. Kuttukaran complex, karamana po, killippalam, trivandrum (Dealer code-1601) for availing vehicle from csd canteen thinking that maruti dealer will always value the customer. The vehicle was booked on 06.06.2017 and the entire amount of rs 583602/- (Rupees five lakh eighty three thousand six hundred and two only) and also rs 3000/- paid as booking charge was paid to popular vehicles on 16.06.2017. The popular vehicles & services had given a definite promise that the vehicle will be delivered within two days of paying money. But after depositing money on 16 jun 2017, they intentionally delayed the delivery of vehicle and on 13 jul 2017 informed me that i have to pay an additional amount of rs.50000/- (Rupees fifty thousand only) for delivery of vehicle due to gst problems. It is definitely a breach of contract and the vehicle would have been delivered to me in the month of june itself. This is in no way to be justified which causes more financial and other problems to me which is not at all expected from your dealer and losing faith on your esteemed organization.
I request you to kindly look in to the matter and give necessary instructions to the dealer to deliver the vehicle as in the same price urgently to me as agreed originally while executing the contract last month.

Anticipating your favourable action
Yours faithfully,
Thiruvananthapuram
14/7/2017
Pannir selvan k

I have a ciaz car. I go to lovely autos jalandhar for its service on 5/7/17. The behavior of staff is not good there i complained about its door but
Nobody is possible to solve the problem. Moreover they charge the full amount o sevicevia job card no jc17079318 and they dont give me bill of this.
They are saying that u take bill after 2 days but my person goes there 4 times but they are not giving bill.
They charged 6575 from me but failed to give bill and service.
Please help us to solve our issues otherwise i will go legal.

Hello sir/mam,
Its about 25 days, there was a issue in my access 125. Service center not working well, they only making lots of bill. Everytime they replace parts of my scooty butt still its not working. Right now they want to replace head (Part of engine). And about 25 days they didnt make available this part. Kindly take action against service center of allahabad. I had call so many times but evertime they make excuse only. Plese resolve my problem as soon as possible.
Nidhi rai

Sir, i am akbar khan-not so satisfied customer of maruti suzuki swift-hr 26 bd 9586. Last month on 30th june 2017 my swift car caught fire while my son who is a licensed driver was driving it. My son and his four friends in the car just got saved from an un imaginable x. After the incident i was literally out of my senses, so after coping up with my mental disturbance i am writing you. Sorry to say sir but i dont think you can even understand my situation. I got my car turned to ashes which is a great financial loss for a mediocre like me. My son who is aged 20 is in mental trauma after that since he is struggling mentally as he witnessed something very tragic and scary which he wasnt supposed to. Sir, i wont think i would ever buy any maruti suzuki car again in the future because family safety is o[censored]tmost important to me. I wont even recommend anyone for maruti suzuki product. My car had phones, blazers, suits and cash worth around 1 lakh which also turned down to ashes as my son and his friends were returning from their friend's wedding. Hoping to have a sensible reply from your side

Dear [protected]@maruti,

I had booked one celerio zxi at optional with abs ebd technologies from your deoghar branch against exchange of my old maruti 800 on 6th of june 2017.

The booking no is sob17001639.

The first expected date of delivery was 25 june which was failed and new date given to me was 7 th of july unfortunately it was also not met by your branch due to delay at your head office end.

It was told to me that due to gst the factory was closed for 15 days and new vehicle would start in transportation on 1st of july and could come by 7 th of july. This time has also gone.

Now let me know how long will it get to receive the same at your deoghar branch.

What is the tat (Turn around time) in these cases maintain by you! What is the professionalism inside it!

Why the car is not been sent to local branch even the booking no has been issued to me!!

Local branch is helping me with the details about the delay. But how come the delay in dispatch is having constraints of information ken.

Regards
Chandra nand jha
[protected]

I bought a maruti swift tour on 5th of july 2017 from poddar car world bt next day i found that the horn is nt functioning properly... I took the car to the showroom bt i was told to take the car to the workshop instead. As per instruction, i took the car to the workshop... Bt the service manager took no interest in solving my problem n made me seat in the workshop for last 1hour... I want to know.. Is dere any provision that after purchasing a car from maruti... Maruti gives a harassment to the customer as a gift...???

While driving with my family my car swift front tyre has been burst.. Inside the car just born baby has been travelled
My vechicle no is tn07 cf 4885.

I called to salligramam service center they don't answer properly.. I'm very scarred to driving for reason the tyre has burst.. Kindly pls help and resolve my concern...

My contact [protected], [protected]

Dear sir,

I am purchased a baleno car from nexa indore m. P. (Geeta bhawan show room). Car is running fantastic.

But, some person from show room has spread or sold my contact information to advertisements agencies (I am sure it is done by nexa because i purchased car by name of my wife and gave my contact number so, when i receive call they ask my wife).

Now, i received 3-4 calls daily it is frustrating me. So, please take some strong action and acknowledge me what you done for it.

Otherwise, i will file complaint in consumer forum against nexa geeta bhawan show room indore.

I gave my car baleno dl 9c an 1651 to d. D. Motors mayapuri dealer code : 0813 [tin: [protected]] for body workshop work on 29th june 2017. Because of an accident i met on 28th june at teen murti, the ride side of the car, especially ride doors got damaged. I was told that due to gst, car will be taken car post 30th june to which i agreed. On 2nd july i receive a message on my phone saying that insurer has done the initial checks. And then on 7th july i received a message on my phone saying that my car is almost ready with repair work. Then i asked gurpreet (Workshop guy whom i gave the car) to deliver the car at home. He did get it deliver but in worst condition and without proper work done. Paint was done in a very bad way and car was extremely dirty. I received it in the evening. I asked the driver to take it back and inform gurpreet that this time i will come and collect it from showroom.

Later, i figured out that car has dents on left panel as well, causing damage to left doors (Both) along with bumper. These guys tried doing some repair work on bumper which was clearly visible. When inquired, they responded that car came in this situation only-putting all the fault on me. They even manipulated my documents with over writing using diffrenet ball pen and hand wriitng which is so visible. They are not supporting-from junior staff to senior management. They even gave verbal threat that they have cars lying from 2-3 years with cases going on. So if do case, its of no use. They said we should get our car repairs and go-as per mr. Mathur, their senior. Pls help

Sir i m vijender bahadur from delhi mangol puri, sir i m purchase a new suzuki access se 125 on date 08/07/2017 but sir your dealer (Parag sales pvt. Ltd.) give me defect product like handle is defected and i m feed also body is defected, and product is runing aprox only 50 km but i m run only 35 km, so please chane this product, if not change i will call police and get down complaint and than consumer court, so sir contect our dealer (Parag sales pvt. Ltd.) and change this product.