Maruti Suzuki India Complaints & Reviews

Hello all,

I writing this complaint with atmost disappointment. I have pre-booked new dzire vxi on 27 april 2017 based on the committment from the dealer that it will be delivered within 6 to 8 weeks from the date of booking. I have booked my car at wonder cars, midc, pimpri-chinchwad.

New dzire launched by mid of may2017 and the dealer promised to deliver by 2 nd week of june. From then on, i have been waiting and almost everyday i used to call the dealer and ask about the status. I have already waited for 3 months and now dealer is telling it will take another 4 to5 weeks of time and that too they are not confidence.

This year i moved to pune after selling my old car at chennai. Currently i donot own any car and everyday it is a painful process to come to office and for other works. Considering i will be getting the car by june, i borrowed money from private finance for which i am paying the interest already.

My question is, in what basics maruthi initiated the pre-booking with the committment of 6 to 8 weeks. They do not follow any ethics on their business. What is the penalty on missing the committment? Howcome they can take the customers as granted.


Like to know in detail and for that matter i am ready to put a case against dealer for compensation.

Thanks
Vijai

From
Pannir selvan k
Sreelayam, kulathoor
Uchakkada po
Mob no - [protected]

To
Maruti udyog limited
Sir,

I have the following few lines for your kind attention and immediate action.
I am an ex-service man and i booked a maruti swift vxi vehicle (Colour glistening gray) from parassala branch of popular vehicles and services pvt ltd. Kuttukaran complex, karamana po, killippalam, trivandrum (Dealer code-1601) for availing vehicle from csd canteen thinking that maruti dealer will always value the customer. The vehicle was booked on 06.06.2017 and the entire amount of rs 583602/- (Rupees five lakh eighty three thousand six hundred and two only) and also rs 3000/- paid as booking charge was paid to popular vehicles on 16.06.2017. The popular vehicles & services had given a definite promise that the vehicle will be delivered within two days of paying money. But after depositing money on 16 jun 2017, they intentionally delayed the delivery of vehicle and on 13 jul 2017 informed me that i have to pay an additional amount of rs.50000/- (Rupees fifty thousand only) for delivery of vehicle due to gst problems. It is definitely a breach of contract and the vehicle would have been delivered to me in the month of june itself. This is in no way to be justified which causes more financial and other problems to me which is not at all expected from your dealer and losing faith on your esteemed organization.
I request you to kindly look in to the matter and give necessary instructions to the dealer to deliver the vehicle as in the same price urgently to me as agreed originally while executing the contract last month.

Anticipating your favourable action
Yours faithfully,
Thiruvananthapuram
14/7/2017
Pannir selvan k

I have a ciaz car. I go to lovely autos jalandhar for its service on 5/7/17. The behavior of staff is not good there i complained about its door but
Nobody is possible to solve the problem. Moreover they charge the full amount o sevicevia job card no jc17079318 and they dont give me bill of this.
They are saying that u take bill after 2 days but my person goes there 4 times but they are not giving bill.
They charged 6575 from me but failed to give bill and service.
Please help us to solve our issues otherwise i will go legal.

Hello sir/mam,
Its about 25 days, there was a issue in my access 125. Service center not working well, they only making lots of bill. Everytime they replace parts of my scooty butt still its not working. Right now they want to replace head (Part of engine). And about 25 days they didnt make available this part. Kindly take action against service center of allahabad. I had call so many times but evertime they make excuse only. Plese resolve my problem as soon as possible.
Nidhi rai

Sir, i am akbar khan-not so satisfied customer of maruti suzuki swift-hr 26 bd 9586. Last month on 30th june 2017 my swift car caught fire while my son who is a licensed driver was driving it. My son and his four friends in the car just got saved from an un imaginable x. After the incident i was literally out of my senses, so after coping up with my mental disturbance i am writing you. Sorry to say sir but i dont think you can even understand my situation. I got my car turned to ashes which is a great financial loss for a mediocre like me. My son who is aged 20 is in mental trauma after that since he is struggling mentally as he witnessed something very tragic and scary which he wasnt supposed to. Sir, i wont think i would ever buy any maruti suzuki car again in the future because family safety is o[censored]tmost important to me. I wont even recommend anyone for maruti suzuki product. My car had phones, blazers, suits and cash worth around 1 lakh which also turned down to ashes as my son and his friends were returning from their friend's wedding. Hoping to have a sensible reply from your side

Dear [protected]@maruti,

I had booked one celerio zxi at optional with abs ebd technologies from your deoghar branch against exchange of my old maruti 800 on 6th of june 2017.

The booking no is sob17001639.

The first expected date of delivery was 25 june which was failed and new date given to me was 7 th of july unfortunately it was also not met by your branch due to delay at your head office end.

It was told to me that due to gst the factory was closed for 15 days and new vehicle would start in transportation on 1st of july and could come by 7 th of july. This time has also gone.

Now let me know how long will it get to receive the same at your deoghar branch.

What is the tat (Turn around time) in these cases maintain by you! What is the professionalism inside it!

Why the car is not been sent to local branch even the booking no has been issued to me!!

Local branch is helping me with the details about the delay. But how come the delay in dispatch is having constraints of information ken.

Regards
Chandra nand jha
[protected]

I bought a maruti swift tour on 5th of july 2017 from poddar car world bt next day i found that the horn is nt functioning properly... I took the car to the showroom bt i was told to take the car to the workshop instead. As per instruction, i took the car to the workshop... Bt the service manager took no interest in solving my problem n made me seat in the workshop for last 1hour... I want to know.. Is dere any provision that after purchasing a car from maruti... Maruti gives a harassment to the customer as a gift...???

While driving with my family my car swift front tyre has been burst.. Inside the car just born baby has been travelled
My vechicle no is tn07 cf 4885.

I called to salligramam service center they don't answer properly.. I'm very scarred to driving for reason the tyre has burst.. Kindly pls help and resolve my concern...

My contact [protected], [protected]

Dear sir,

I am purchased a baleno car from nexa indore m. P. (Geeta bhawan show room). Car is running fantastic.

But, some person from show room has spread or sold my contact information to advertisements agencies (I am sure it is done by nexa because i purchased car by name of my wife and gave my contact number so, when i receive call they ask my wife).

Now, i received 3-4 calls daily it is frustrating me. So, please take some strong action and acknowledge me what you done for it.

Otherwise, i will file complaint in consumer forum against nexa geeta bhawan show room indore.

I gave my car baleno dl 9c an 1651 to d. D. Motors mayapuri dealer code : 0813 [tin: [protected]] for body workshop work on 29th june 2017. Because of an accident i met on 28th june at teen murti, the ride side of the car, especially ride doors got damaged. I was told that due to gst, car will be taken car post 30th june to which i agreed. On 2nd july i receive a message on my phone saying that insurer has done the initial checks. And then on 7th july i received a message on my phone saying that my car is almost ready with repair work. Then i asked gurpreet (Workshop guy whom i gave the car) to deliver the car at home. He did get it deliver but in worst condition and without proper work done. Paint was done in a very bad way and car was extremely dirty. I received it in the evening. I asked the driver to take it back and inform gurpreet that this time i will come and collect it from showroom.

Later, i figured out that car has dents on left panel as well, causing damage to left doors (Both) along with bumper. These guys tried doing some repair work on bumper which was clearly visible. When inquired, they responded that car came in this situation only-putting all the fault on me. They even manipulated my documents with over writing using diffrenet ball pen and hand wriitng which is so visible. They are not supporting-from junior staff to senior management. They even gave verbal threat that they have cars lying from 2-3 years with cases going on. So if do case, its of no use. They said we should get our car repairs and go-as per mr. Mathur, their senior. Pls help

Sir i m vijender bahadur from delhi mangol puri, sir i m purchase a new suzuki access se 125 on date 08/07/2017 but sir your dealer (Parag sales pvt. Ltd.) give me defect product like handle is defected and i m feed also body is defected, and product is runing aprox only 50 km but i m run only 35 km, so please chane this product, if not change i will call police and get down complaint and than consumer court, so sir contect our dealer (Parag sales pvt. Ltd.) and change this product.

I booked cellerio zxi optional one month ago but could not get it delivered till date. Although i decided my mind to go for other brand but i thought that i should complain about reckless and ignorance of the employees towards customers. If you cannot deliver the product please do not book either or let your showrooms know that you cannot give delivery.
Everytime after booking whenever i called i got the only response that in 2-3 days you will get delivery but never ever came that day.

The maruthi's most happening premium segment vehicle called baleno had very big issue with it's suspension. People inside can feel every small humps/holes on road, even if vehicle passed on a small stone which cannot be feeled in autoriksha can be feeled in premium segment baleno. People go tired travelling for small distance if road is little worse. I am not at all happy with it's suspension.. Too worse than a autiriksha suspension.

Not sure for what reason it's mentioned as premium segment vehicle which doesn't suit for it.

Maruthi - please do something for the issue else people will loose the hope and trust what they have on the company.

Sir i m useing ciaz zdi shvs.i m very unhappy with safety of car.i just push hyundai i20 from back but i20 only get scratched and my car get more damage then expected.sir do something about security or contact me [protected].otherwise i will make and campaign about security difrance of maruti suzuki car and other this may cause your company badly sir this is not good you all are taking money and giveing us car.i have fear now to drive this car.if someone hit badly then there is no chance to save life.you not have right to play with customer life thank you.i will and my other hundered of people haveing this car this not good dont under estimate power of customer this not nice.after many time maruti suzuki is runnig good and my hundred friend tell his hundred friend and it surely become thousand and also lack.

I have purchased a Suzuki motorcycle from their puraniya tiraha, sitapur road showroom on 31st mar 2017, but still i have not received my motorcycle registration, even i am continuously following them, they always saying that they required one or two days more.
i am really annoyed for this response from them.
please do the needful for my issue.
company show room Address:- Allianze Suzuki, puraniya tiraha, sitapur road Lucknow, Uttar pradesh Lucknow-226021
Date of motorcycle purchase:- 31st MAR 2017
payment Mode:- Cash only
Contact person name:- Mr.Nitin (Manager Showroom) & Mr. Gaurav
Contact No:[protected]
Compliant Description :- Registration not received even after three month have been passed from date of purchase.they are not responding any more.

Regards,
Vinay K Tiwari
Technical service manager
ABBOTT India Ltd - North India
Mob:-91 [protected]

My car in your service station anand motor chinhat Lucknow last 2 month he not return due to insurance problem insurance company says he get do to your service station but he say money credit in account then he get me car so i am your customer last 1 year but is my fault pl regusted solve this problem shortly my mob no [protected] & e mail ghar[protected].[protected]@gmail.com

I purchased Maruti Ciaz ZDI+ model on 3rd March 2017.i.e. just 4 months back.
The vehicle is not even completed 5000 KM run in last 4 month.
We already started facing the problem with the vehicle.
The 2 tyres had bubble during our recent visit to Pune. We made complaint to Maruti & on their instruction we taken to KTS Motor Service center at Byculla, Mumbai.They advice us to complain to Apollo Tyre for this tyre issue.Customer Service engineer of Apollo Tyres, Mr Aasim Siddiqui visite sight & inspected the tyres.
He informed us that the RIM size of the wheel is very big due to which the tyre height is reduced.As a result of the same, both the tyres are failed.( Bubble on 2 tyres).This is design problem due which majority of ciaz tyres giving problems on Indian road condition where potholes are common feature in Monsoon.
We request Maruti Suzuki to take appropriate action the above issue give us immediate replacement for both the tyres.
Expecting quick & positive reply from Maruti Suzuki to keep their reputation.
Regards
MR Atul Shinde
[protected]

I HV booked a new dezire with your dealer, ABT, guindy. on 29 April 2017. At that time they made some commitments. But did not honour same. However I made several calks, mails. Messages there were not prompt responses. I wanted to make payment one part last week they refused to accept after calling me to off. Then they gave my priority to some other customer stating GST as reason . after that I spoke to sales exe for status. Regret till now no positive response. Now I have decided to cancel my bookings. Shift my two decades and four variant used the loyalty to Honda from Maruti .
If this type of treatment meted to maruti customers maruti will tend to loose sizable customer base in south.

Pl advise them for proper corrective action to focus on custoner relations and responses.

I am wiriting here in regards to file a complaint about repair of my suzuki baleno HR30Q8185 the front bumper And frnt right side fenter and bonout got damaged in a small accident i got it replaced by vipul motors which is around 40 kms from my place just to get a beter service and paint quality but after getting it done paint of my new replaced parts fade away in just 4-6 months .

Being a member of such a big empire of maruti suzuki swift dezire i m completely disappointed by the services provided by the dealer lmj from jodhpur as my car stopped suddenly without any hindrance or accident due to engine and because of this we faced severe problem. After being lodged the vehicle to the lmj service centre. We received acknowledgement of engine defect and on request to replace still we are getting no response.
Being such a big industry maruti should maintain its image in customer's point of view. I hope to get your reply soon nd deal my matter with top priority
My contact no is [protected]