Maruti Suzuki India Complaints & Reviews

I own maruti swift car from past 4 years.in last month i. E may i got hit by buffalo near about 10 p. M since then its almost a month when i approach my nearby dealer of maruti suzuki i. E lovely autos nawanshar. The personals of the company has given me the time of 15 to 20 days but now its almost a month. They are not giving the satisfactory answer... I need my car as i have no other car... The customer relation ship manager is not dealing in right way with me... I am very disappointed with the service of the company...

The service and models are too worst and they will not provide warranty too even they issued warranty card also.
I bought a suzuki on jan'2017, from gem motors, hyderabad. From day one i am complaining on my scooter about the front wheel as it is not running properly. They had kept my vehicle for several times and they didn't resolve the problem as of now. They have changed break shoe first time and dust removed for second time and yesterday they changed drum. No warranty i got from any service or spare parts. Everytime i was charged and it costs approximately 5k as if now even i have a warranty on this vehicle.

I visited dewars garage at taratala road, kol-88 on 10.06.17. Wanted to book dezire to get delivery by june-end. As per them old model at desired budget was not available and only dezire lxi with galant red can be delivered by this month (June) end. I booked it with nominal amount with their only option as i badly need a car by 28th june'2017 itself. Subsequently down payment and bank loan formalities were finished also in time. Presently concerned representative cannot give firmed delivey even yesterday evening he didn't lift my phone call. Booking no-sob17000531.
It seems to me that i relied on false committment otherwise i would have opted
For other choice.

Dear sirs,

I purchased maruti wagonr on 7th dec. 2016. After few day i complaint about the fuel consumption. Mr. Vinod borade sales man at showroom, who did the deal with me, told new car give less average and the average will give as per the maruti advertised.

Again i complaint about fuel consumption. He told me to wait until 2nd service of car. I did the second service and after that average becomes less.

Please do something to get full average as per advertised.
Please reply to me
Thanks

Sultan waseem khan
[protected]

Aurangabad
Car no. Plate. Mh 20 ee 1533

My son pratap dash have purchase a maruti suzuki vitara brezza car from legend car motors pvt. Ltd. Jeypore of odisha state on 14.07.2016. I have lodge a complain at the time of 2nd and 3rd servicing onward that when drive one dum dum sound comes from over the back side of left wheel but they are take it easily and not resolve that problem till today when i told several times about problem but no result has been found it is very unfortunate and servicing is unsatisfactory. Pl help me what i do.
Regards
Kailash dash
Nabarangpur, odisha-764059
Mob-[protected]

Dear sir,
Yesterday i was visited varanasi moters for the quarry of regarding my new swift dzire rto registration, but the two sales staff was comment me after argument, are know about riffle and pistol this toy for me i was play lots of time and i am very strong background so you mind it and keep quite and go. Sir i want to know one thing, this is called hospitality to talk customer?
Please reply me so soon other wise i have go consumer forum for complain.
Staff name : saquib and another one is his relative. (2 sales staff)
Department : sales
Company : varanasi motors
Area : varanasi

I had purchased one ciaz vdi+ shvs car from your dealer in east delhi om=n dated[protected]. All three services are done by your authorised workshops in time. It completed 18000 km run. But the mileage of my car is 16.5 kmpl. It is against your co claim as 29.00 kmpl. It is not nearby.
Can anybody suggest me or help me so that we can achieve a good or reasonable mileage which save my pocket.
It reflects the bad image of your co. When the persons ask me it mileage.
Moreover i pospond the my idea to purchase the another vehicle from maruti.
I hpoe somebody will reply my complaint in suitable time frame.

Just as a sales gimmick in all dealers advt. Showing discount on some models of suzuki cars in uttaralhand in june 2017. When contacted two dealers for the said advt., gave a deaf ear and telling they are ignorant about it.

How can they play such trick. It seems that all the dealers are hand in glove and formed cartels. This kind of response is giving a bad name to apni maruti suzuki.

Any brand name is built by the combined efforts of manufacturer and dealers.

This kind of attidue is never expected in a state capital. Now the culture and attidue of buniness of a three tier city in coming to dehradun also. The business attitude is fast degrading with poorly educated sales team.

It is alarming for maruti. That is why they had to open nexa for the elite. After some time nexa will also degarde and then maruti will think about nexa plus...

It's right time to ponder for maruti.

Team

At the time of booking and at the time of delivery it was clearly said that vehicle is not older than 1 month i. E may-17 manufacturing.

Herewith i am bringing into your notice that in the registration certificate it is clearly mentioned that motor vehicle was manufactured in the month of january-17

When the vehicle was delivered to me the interior and outside there was mud stucked the polish was dull at the same time i asked the response was our where house is 70km away from the nexa - kharghar show room that's the reason mud was stucked while travelling to the showroom.

I have notice that the shine of the vehicle is dull and no polish will make it look new.

At the time of delivery it was shining in lights but after 2 days i have noticed it's a old standing vehicle.

I am completely cheated with premium nexa rich experience.

Nexa - kharghar navi mumbai have made me signed all the documents of peaceful delivery which i did but no papers were presented in front of me for manufacturing dates.

But i was waiting for the rc document to know the exact manufacturing date of the vehicle.

3 days before i have received the rc copy and pro actively i have taken the action.

I have paid for new manufactured vehicle not for a old 6 months car and why i should get a 6 months manufactured vehicle with the same of new cost.

After this kind of experience i will request maruti suzuki to cancel the dealership. Because this kind of cheats again leading maruti to a older experience.

Sir/ma'am

I mangilal choudhary, purchased the swift desire rj19cf-7377 on 21.10.2015, the said vehicle started giving trouble from jan 2017 and and again and again happened 4th time. It was 4th time brake failure in my vehicle. At last it occurred at the authorised service centre i. E. Lmj services ltd. On 19 may, 2017.

1. I am a senior citizen and i purchased the said vehicle to meet my and my wife’s old age needs but the very vehicle has now became bone of contention in my life. It is dangerous, highly unsafe and threat to my life, life of my family members and people on road.

2. Enclosed here with are the letters of communication of my grievance to maruti and dealer lmj services ltd., i have been running door to door to have permanent solution of the problem, but unfortunately i have been left disappointed by maruti and dealer also, the company in which i trusted my hard earned money to have a peace of mind by owning a maruti vehicle.

3. Three times i have put faith in the maruti service centre / care to permanently address the serious problem of break failure in the said vehicle but my hopes are shattered after consequent failure of this vehicle on road and in crowd. Fortunately with driver’s active response the tragedy of causing harm to life was averted but caused vehicular damage due to failure of breaks.

4. I have received reply letter dated 10/6/17 from lmj service to receive the “repaired” vehicle, but the letter more sound to bury me in paper work and twisted language rather than giving me confidence to receive the vehicle with assurance and resolving my despair to permanent solution of the problem and have peace of mind.

5. Being a senior citizen me and my wife have medical urgencies /needs and the very vehicle was bought for meeting those needs also, as it was comfortable and family car, but with heavy heart i would say it has caused serious mental and physical agony to me and my family. I have lost confidence and trust in this vehicle as more than times it has disappointed me and my family. It has left me handicapped, helpless and dependent which just of the very opposite for which the said vehicle was bought.

6. Also being a responsible citizen i would not dare nor maruti should do, to allow such vehicle to be on road unless there is permanent solution of the problem.

It is my urgent plea and request to resolve the issue to replace the vehicle.
Kindly get me out of this condition of hopelessness, despair, mental and physical agony.

Regards

Mangilal choudhary
[protected]
K-152, behind blind school,
Kamla nehru nagar, jodhpur
342009

Issue 1
Date 18 june 2017

We had given our car gj 01 rk 4558 to kataria automobiles, makarba, ahmedabad on 08 june 2017 for service and also there was a severe noise coming from the right side front suspension. Which i had informed the dealer at the time of giving the car for service and also at times when it was given earlier than 8 june. The problem did not resolve. Further, the car was again requested to visit the workshop on 16 june and was delivered back on 17 june. At that time, i was assured that we are keeping the car for 2 days to resolve the issue and after which you will not face any problem. I had also requested for checking the right front suspension, as the wear and tear of the tyre on that side was higher compared to the other 3 sides. Also, to my surprise, there is another sound from right side disc brake which has started from yesterday 19 june, 2017.

Issue 2
Date since november 2015 till date

I had informed the kataria officials and maruti regional representative on the headlight flickering issue many times. But the response was that it is normal and happens in all cars. I am pleased to inform you that technically this problem is not happening in the new shvs enables ciaz cars. Please understand if the headlight flicker happens due to compressor starts when the ac is on and also the other functionality get affected, it is not a normal sign. I do have a swift as well, where this kind of problem does not persist.

It is because of the alternator, the load is getting shifted on the battery which is causing headlight to flicker while on the move.

I hope that maruti is concerned about its customers and eventually is interested in providing a solution. As neither the workshop person nor the workshop manager take proper interest in vehicles and test them properly before handing over to customer. And every time false commitments are given.

It is when the customer starts driving, these things come to notice. I humbly request the maruti team to please look into both the issues.

Regards,

Ketan vaidya
0091 [protected]

Having staigrey vehicle under warnty, its right side mirror was defective since purchase, i approached the maruti service centers at jammu several times but the service centers at jammu didn't pay any head till today and now today the mirror plate on its own detached from cover and fell down, since it was a manufacturing defect and i was avoided every time by service centres at jammu, as such it is requested that the mirror be replaced under waranty at an earliest
It is sorry to say that maruti has been dodging me since last 3 years

I am vipin chaudhary from delhi, my car was drained in a water, so i gave it to your service station, named maruti service master f-39, okhla indl. Area phase-ii new delhi 110020., for a changing of all car parts which were faulty so when i picked my car from service station they told me that your car is good as new and no other parts are need to change and my bill was of 87152. Mechanics near by house said that it will cast around 30 to 40k not even i have paid so much for my car but it's not even working properly how it was used and after a week car wiring was default and car was not able start my sister drives this car and she was so uncomfortable because many times she that face the problem even at night because the car won't start and for that i had to left my car at service sration 3 times, when i talked to the manager of service master then the problem was taken care off, and now its breaking gets jammed and some times it dosent work and the average of car is around 8 km/ltr for this problem, i am calling your agents and even senior persons of service masters for last 1 month but they are not even picking up my calls not even replying so please see to it

Thanks
Vipin chaudhary
Contact no [protected]
Hr 51 bb 0112

I am from jhansi (U p). I book new swift dzire 2017 model. When it launch and bookings were open for all customer. The showroom salesman told me that ur car has been pre booked and the company delivered ur car within a next month. But he has not kept his word and when i reached showroom salesman says ur car delivered after 20 days but now when i reach he neglact me so there is no response on a customer.

Dear sir,
I would like to inform you that something is going wrong in your truevalue section at guwahati (Beharbari), as a good customer of maruti suzuki i had visited your truevalue outlet at beharbari (Guwahati) and when i had selected one of the car to buy, the staff name rishab agarwal there demanded and he asked me extra money above the car value and when i had refuse to give him the extra money he didn't give me the vehicle and at the same time he sold that vehicle to another person below the price which i had given against the vehicle and taken extra r. S 5000 from that another person as a commission.
So i would like to ask one question that is this outlet his own property to do this kind of harassment to a valuable customer and whenever i do enquiry about him i found that earlier he was a absolute car broker, that the reason i request you to take strict action against this person.

Dear sir or mam,

Today i service my car swift desire cxi
Gj 27 ah 3503
At uday autolink pvt ltd
They mentioned wrong milege in bill of services.

And also give air cleaner 225 rupee
But in my car already new air cleaner available they don't ask to customer and directly charges applying for this air cleaner.

Revese gear movment hard problem not solved again after servising already i informed him for that.

They mentioned chages for coolant and oil filter which i already changed before service
And informed him

Kindly give feed back for this issue and please resolve as soon as possible

My name kuldeep vala
Contact [protected]

On 12 jul 2016 1:43 p. M., "kuldeep vala" wrote:
Sir,
Please give your feedback

On may 7, 2015 11:47 pm, "kuldeep vala" wrote:
I have new swift desire vdi
Only 4 month old
It's horn now not proper working
So i want to change it or repair it

My mobile number
[protected]
Kuldeep h. Vala
Buying at manan autolink
Vijay crossroad
Navrangpura.
Dear sir or mam,

Today i service my car swift desire cxi
Gj 27 ah 3503
At uday autolink pvt ltd
They mentioned wrong milege in bill of services.

And also give air cleaner 225 rupee
But in my car already new air cleaner available they don't ask to customer and directly charges applying for this air cleaner.

Revese gear movment hard problem not solved again after servising already i informed him for that.

They mentioned chages for coolant and oil filter which i already changed before service
And informed him

Kindly give feed back for this issue and please resolve as soon as possible

My name kuldeep vala
Contact [protected]

Show quoted text
No any feedback
Ok for next service i given to my car outside of maruti service center
Hide quoted text

On 14 jun 2017 10:13 p. M., "kuldeep vala" wrote:
Dear sir or mam,

Today i service my car swift desire cxi
Gj 27 ah 3503
At uday autolink pvt ltd
They mentioned wrong milege in bill of services.

And also give air cleaner 225 rupee
But in my car already new air cleaner available they don't ask to customer and directly charges applying for this air cleaner.

Revese gear movment hard problem not solved again after servising already i informed him for that.

They mentioned chages for coolant and oil filter which i already changed before service
And informed him

Kindly give feed back for this issue and please resolve as soon as possible

My name kuldeep vala
Contact [protected]

They are not accepted loan amount of hdfc bank my loan approved by dma deepak singla for dass associates ferozepur cantt in favour of new maruti alto 800 but mr sanjeev sodhi didnt accept his approoval so i am very harrased by his attending and not deal proper sales manager mr sanjiv sodhi talking rough and harras me and not accept my old maruti car in exchange offer

I am vijayalakshmi. I am small petty shop owner. After so many difficulties i purchased the vehicle for cash. Date oh purchase-14/04/17. Chasis no-56305, engine no:4913. Dealer-vishal motors, jothipuram, coimbatore (Sub dealer of sujatha suzuki, trichy road, coimbatore-641005. I am unable to take my vehicle on road. It creates lot of mental agony to me. Please do the needy.

Dear sir/ma'm,

Pathetic product quality and performance of nexa ciaz!!!..

My previous experience and faith with my swift led me to continue my journey with maruti suzuki's new product "ciaz" in-spite of ample trustworthy quality products the competitors like honda city, hyundai verna.. Still i purchased ciaz alpha on april'14, 2017 from your nexa rajsneh meerut dealership,

Currently the vehicle has tracked appx. 5100 kms...

As on a pleasant day with my proudly owned "so called ciaz" was on my way from dehradun to gurugram (Self driven) on 14th june 2017 for an official assignment at gurugram... To my astonishment a sudden abnormal noise caught my ears. With lots of fear and care for brand new vehicle i started inspecting to my best and figured out the sound to be from front right hand side. Still somehow i manage to pull the vehicle to gurugram.

The next day itself on june'15, 2017 at 9:00 hrs, i took the vehicle to one of your authorized service setup name "pasco". Feeling worried and ashamed of the product quality i explained the issue to the service advisor mr. Sharat. Who took the vehicle into his custody and assured the issue shall be resolved.

A test ride along with the floor supervisor was conducted for arresting the fault. The floor supervisor was not at all ready to acknowledge the abnormal sound and rather was covering the same by pointing it to be the sound of surrounding running vehicles on the road. I was continuously demonstrating the sound to the supervisor but he was adamant to listen to my voice. Still i left the vehicle to the workshop and told them to inspect further. Later at 14:30 hrs mr. Sharat (Front line supervisor) acknowledged that there was actually some abnormal noise from the vehicle. Again to my astonishment he told me that they have checked the belt and found it to be ok and they still are suspecting it to be the "water pump" issue (Blatant hit and trial scene).

Now the parts availability was a concern for them. Water pump was not available in their stock. They said that they have already placed order for the same (Vor) and the vehicle shall be delivered by evening (June'15, 2017 itself). Later on the late eve when the status of my vehicle was inquired mr. Sharat told me that the part is not yet available and shall be available by tomorrow only and the vehicle shall be positively delivered by tomorrow (June'16, 2017).

# manual job card was given to me against my vehicle and it didn't had any estimated vehicle delivery time, although i had clearly communicated pasco workshop team that i need to travel back to dehradun on june'16, 2017 night as i was on an official trip to gurugram..

June'16, 2017:- due to parts unavailability at their end, hence i was forced to stay back @ gurugram. Which eventually affected my liability to my working organization as well as my personal life. Further to my inquiry (Repeatedly) it has been informed rather committed to me by gm of pasco (Msil dealership) gm mr. Tarun that w/s will be arranging the part by june'16, 2017 night and vehicle shall again be positively be ready for delivery on 17th june'17 by 2:30 pm.

Days are passing by and the commitment dates are also passing by.

The issues mentioned which i am really looking to get answered from msil (Nexa) team are:

1) are you as an organization still looking forward to get jdp csi no. 1 ranking in 2018 with such poor quality service (Hit and trail methods), parts availability (Your plant being in the vicinity) and a pathetic consumer experience.

2) manpower at your workshop is still not trained enough to identify the actual product issue. Seems as if selling the vehicle itself has become the top most priority. Service and consumer experience after that are all subsidiary things.

3) parts availability for your premium product so called nexa products @ your dealerships is a major concern.

4) vor taking more than 24 hours to get deliver at the dealerships which are just adjacent to your manufacturing plant.

5) loss to consumer in terms of professional life, personal life, financial aspects.

Hope this shall bring forth a better insight of the issue and grievance faced at my end and all i had in my hand are commitments which are already passing by.

I request your service centre to pickup my ertiga car tn 38 bp 0371 for water service. Sofar i gave my car to their service centre for all my services and repair works. But they refused to give pickup and drop failitis even i ready to pay for that pickup and drop services. And also they cut the phone without giving proper reply to me. Ppreviously they provide these facilities to me. Last three services they could not give proper reply to me for service done details but they forced me to give service mark 10 out of 10. Regarding these i argued with them. Because of these reason now they denied these service to me. Rearding these i complaint the customer care manager, he also not reponding properly..

This is not a good business deal. As a customer i need proper reply for these.

(P. Soundararajan)
[protected]
Also mail to : [protected]@maruthi.co.in
And regd post with a/d to
Regional office, maruthi suziki india limited,
7th floor, capital tower,
180 kodambakkam high road, nungampakkam, chennai 600039