Maruti Suzuki India Complaints & Reviews

I gave my car baleno dl 9c an 1651 to d. D. Motors mayapuri dealer code : 0813 [tin: [protected]] for body workshop work on 29th june 2017. Because of an accident i met on 28th june at teen murti, the ride side of the car, especially ride doors got damaged. I was told that due to gst, car will be taken car post 30th june to which i agreed. On 2nd july i receive a message on my phone saying that insurer has done the initial checks. And then on 7th july i received a message on my phone saying that my car is almost ready with repair work. Then i asked gurpreet (Workshop guy whom i gave the car) to deliver the car at home. He did get it deliver but in worst condition and without proper work done. Paint was done in a very bad way and car was extremely dirty. I received it in the evening. I asked the driver to take it back and inform gurpreet that this time i will come and collect it from showroom.

Later, i figured out that car has dents on left panel as well, causing damage to left doors (Both) along with bumper. These guys tried doing some repair work on bumper which was clearly visible. When inquired, they responded that car came in this situation only-putting all the fault on me. They even manipulated my documents with over writing using diffrenet ball pen and hand wriitng which is so visible. They are not supporting-from junior staff to senior management. They even gave verbal threat that they have cars lying from 2-3 years with cases going on. So if do case, its of no use. They said we should get our car repairs and go-as per mr. Mathur, their senior. Pls help

Sir i m vijender bahadur from delhi mangol puri, sir i m purchase a new suzuki access se 125 on date 08/07/2017 but sir your dealer (Parag sales pvt. Ltd.) give me defect product like handle is defected and i m feed also body is defected, and product is runing aprox only 50 km but i m run only 35 km, so please chane this product, if not change i will call police and get down complaint and than consumer court, so sir contect our dealer (Parag sales pvt. Ltd.) and change this product.

I booked cellerio zxi optional one month ago but could not get it delivered till date. Although i decided my mind to go for other brand but i thought that i should complain about reckless and ignorance of the employees towards customers. If you cannot deliver the product please do not book either or let your showrooms know that you cannot give delivery.
Everytime after booking whenever i called i got the only response that in 2-3 days you will get delivery but never ever came that day.

The maruthi's most happening premium segment vehicle called baleno had very big issue with it's suspension. People inside can feel every small humps/holes on road, even if vehicle passed on a small stone which cannot be feeled in autoriksha can be feeled in premium segment baleno. People go tired travelling for small distance if road is little worse. I am not at all happy with it's suspension.. Too worse than a autiriksha suspension.

Not sure for what reason it's mentioned as premium segment vehicle which doesn't suit for it.

Maruthi - please do something for the issue else people will loose the hope and trust what they have on the company.

Sir i m useing ciaz zdi shvs.i m very unhappy with safety of car.i just push hyundai i20 from back but i20 only get scratched and my car get more damage then expected.sir do something about security or contact me [protected].otherwise i will make and campaign about security difrance of maruti suzuki car and other this may cause your company badly sir this is not good you all are taking money and giveing us car.i have fear now to drive this car.if someone hit badly then there is no chance to save life.you not have right to play with customer life thank you.i will and my other hundered of people haveing this car this not good dont under estimate power of customer this not nice.after many time maruti suzuki is runnig good and my hundred friend tell his hundred friend and it surely become thousand and also lack.

I have purchased a Suzuki motorcycle from their puraniya tiraha, sitapur road showroom on 31st mar 2017, but still i have not received my motorcycle registration, even i am continuously following them, they always saying that they required one or two days more.
i am really annoyed for this response from them.
please do the needful for my issue.
company show room Address:- Allianze Suzuki, puraniya tiraha, sitapur road Lucknow, Uttar pradesh Lucknow-226021
Date of motorcycle purchase:- 31st MAR 2017
payment Mode:- Cash only
Contact person name:- Mr.Nitin (Manager Showroom) & Mr. Gaurav
Contact No:[protected]
Compliant Description :- Registration not received even after three month have been passed from date of purchase.they are not responding any more.

Regards,
Vinay K Tiwari
Technical service manager
ABBOTT India Ltd - North India
Mob:-91 [protected]

My car in your service station anand motor chinhat Lucknow last 2 month he not return due to insurance problem insurance company says he get do to your service station but he say money credit in account then he get me car so i am your customer last 1 year but is my fault pl regusted solve this problem shortly my mob no [protected] & e mail ghar[protected].[protected]@gmail.com

I purchased Maruti Ciaz ZDI+ model on 3rd March 2017.i.e. just 4 months back.
The vehicle is not even completed 5000 KM run in last 4 month.
We already started facing the problem with the vehicle.
The 2 tyres had bubble during our recent visit to Pune. We made complaint to Maruti & on their instruction we taken to KTS Motor Service center at Byculla, Mumbai.They advice us to complain to Apollo Tyre for this tyre issue.Customer Service engineer of Apollo Tyres, Mr Aasim Siddiqui visite sight & inspected the tyres.
He informed us that the RIM size of the wheel is very big due to which the tyre height is reduced.As a result of the same, both the tyres are failed.( Bubble on 2 tyres).This is design problem due which majority of ciaz tyres giving problems on Indian road condition where potholes are common feature in Monsoon.
We request Maruti Suzuki to take appropriate action the above issue give us immediate replacement for both the tyres.
Expecting quick & positive reply from Maruti Suzuki to keep their reputation.
Regards
MR Atul Shinde
[protected]

I HV booked a new dezire with your dealer, ABT, guindy. on 29 April 2017. At that time they made some commitments. But did not honour same. However I made several calks, mails. Messages there were not prompt responses. I wanted to make payment one part last week they refused to accept after calling me to off. Then they gave my priority to some other customer stating GST as reason . after that I spoke to sales exe for status. Regret till now no positive response. Now I have decided to cancel my bookings. Shift my two decades and four variant used the loyalty to Honda from Maruti .
If this type of treatment meted to maruti customers maruti will tend to loose sizable customer base in south.

Pl advise them for proper corrective action to focus on custoner relations and responses.

I am wiriting here in regards to file a complaint about repair of my suzuki baleno HR30Q8185 the front bumper And frnt right side fenter and bonout got damaged in a small accident i got it replaced by vipul motors which is around 40 kms from my place just to get a beter service and paint quality but after getting it done paint of my new replaced parts fade away in just 4-6 months .

Being a member of such a big empire of maruti suzuki swift dezire i m completely disappointed by the services provided by the dealer lmj from jodhpur as my car stopped suddenly without any hindrance or accident due to engine and because of this we faced severe problem. After being lodged the vehicle to the lmj service centre. We received acknowledgement of engine defect and on request to replace still we are getting no response.
Being such a big industry maruti should maintain its image in customer's point of view. I hope to get your reply soon nd deal my matter with top priority
My contact no is [protected]

I go to stan autos service centre for alto k10 2nd service. Very poor service.. Sab se pehla 8am Mera hi number tha. Par fir bhi mere car ko service karne main 3 hour lage. Wo bhi simple. Checkup ke liye r washing ke liye. Plz agr aap ke service centre wale free service walo ko time se nhi service de sakte ko free service dena band kar do.. Paid kar do service sabhi. Ache se attend to karenge wo log...

Hello,
I am writing this complaint after huge round of discussion and arguments held with your surat, vesu dealer "Kataria automobile".
I gave my swift vxi petrol vehicle for one main problem that the car was taking around 3-4 self to start. This behaviour is not uniform means some time it takes 3-4 self in morning most of the time after running couple of kms.
I envolved kataria workshop manager mr. Jay prakash from starting of the troubleshooting.
Initially norrmal servicing along with relay checking, spark plug changing, air filter change, tappet setting was suggested to me. I agreeed. Bill came around 7000.00rs.
I took the vehicle and found that the problem was not resolved.
I gave the vehicle again.
After discussion and detail evalutaion from dealer they came to me with a solution that we need to go for complete head overhaulibg including replacement of valves and relapping on lathe etc.
It was garanteed to me by mr. Jay praksh (workshop manager of kataria automobile vesu surat) that the problem will be resolved. And if not they take garantee.
They asked estimate woukd be around[protected] rs.
I permitted again. And paid the bill and took the vehicle.
Only the next day itself i noticed that the problem is at is. Not even 1% improvement.
I again gave the vehicle.
Firstly it is very shameful on their part that they could not solve it in so many attempts. Apart from that the manager do not have that much curtsy to accept the same amd go for solution directly now without thinking if making money.. Instead of that now again thay are coming with one more option fo changing electrical coils.
I have clearly said i will not pay even a single pie to them and they have to solve it by any means.
I cant afford to pay them which is working like a training centre or working on trail and error methodology..
I once again request you to kindly resolve the matter without any discussion.

Sir I am from Delhi and last week went to Amritsar Punjab have a Maruti swift Vxi there was some fuel supply problem in my car I sent my car to your authorised service station Hanson automobiles @ Amritsar Punjab engineer checked the problem and said that will clean the fuel injectors and throttle body and fuel tank clean they done all thease work but after 30-40 kms I facing same fuel supply problem
I have charged for 1750/- for...

Dear Sir/Madam,

I have done 3rd serving of my car [MH05CV6315] on 8 June 2017 from Prakash Auto Pvt. Ltd. Badlapur (E), Maharashtra. My car running as of now aprox 16000 km.

I was purchase this car before 6 month [Date of Purchase : 28 Nov 2017 /Chassis No : 357560 ] from same dealer Prakash Auto Pvt. Ltd. Badlapur(E).

I meet that time to your Service adviser Mr. Chndrakant [[protected]], there almost done serving of my car but tyre wheel alignment was pending due to lack of time, so as per suggestion by adviser, I have checked my car tyre alignment from Ulhasnagar [ Same report has been attached]. According to his report shows some minor problem/fault in alignment in front camber of left side tyre [ reading is varies from normal range] [As per report remark - front left shock up issue ], Same thing i have share to with Adviser CHandrakant [Service adviser of Prakash auto], for confirming issue, Mr. Chandrakant was drive my car about 500 meter and given his Remark- that everything fine ok, wait some months will observe it.

But I have some drought, that how can he said everything fine ok. I want to clear the problem, as my car is only 6 moth old and under warranty. So kindly suggest me on this. I am really very disappointed. If everything fine then why should reading not proper??

Again I Come to Prakash Auto Service center for reconfirming alignment issue, Mr CHandrakant from prakash auto, then suggest and said Service Centre alignment machine giving some error/faulty, so you have to come to service centre after two days when machine will repaired, and we will call you. Now its 2 week over, i didn't get any call from Prakash Auto. Also Mobile/Contacts of Prakash Auto are not reachable.

My concern is that I have to recover my car fault. So kindly suggest me on this.

I am awaiting your favorable reply!!!

Not : Please refer attachment for my car alignment report.

Thanks & Regards

Dipak Jadhav

[protected]

I am waiting for more than 7 months for said parts .maruti has delivered me faulty car with gear box failure. i have reported the dealer who sold the car OMR NEXA CHENNAI also.

i gave back the car to dealer itself they have taken the car to service center initially and gave back with open job card still waiting for parts . i have reported this issue in 700 kms itself that's just weak time i got delivery .

i face a serious break down issue in gear box on high way, they wanted only repair and give it to me they are still doing the repairs when ever i give my gar for service regarding this issue for more than 5 times in this 7 months and work shop people will give me back after 10- 15 days in garbage condition every time they break some thing or the other & scratches dents alover the engin console and front side walls of car while repairing .every time service center say they are still expecting some parts to come once its arrived will call for service . mean wile the car also got into accident because of gearbox failure my self my family are not safe in this car . .. u know they kept my car for more than 2 months around 75 days in service station itself .

and all service centers are clean in taking the car for service for only the free km service coupons

also i observed that the parts they raise in invoice is not replaced in the car i have strong valid proofs

i don't know what to do with this kind of people and the car .i have all proofs still my complain is open only. customer care or officials have no words just keeping silence.

i have not showed my anger also with them i was believing maruti will take care of this issue as days goes now but i lost hope

friends and experts plz help me on this

contact me with your advice

KISHORE [protected]

I'm really surprised to encounter the fraud done with me by the premium segment of Maruti i.e. Nexa and I will highlight wherever I can. Due to heavy rain there is water logging and cars of all other companies be it Hyundai or Ford crossed that place but the esteemed model of Maruti got stuck, my problem didn't stopped here. The real dilemma starts here when I approached Nexa showroom from where I purchased the Baleno by spending my hard earned money...to my surprise they revealed that the insurance given to me is not of Nexa but is from outside.

1- No body asked me about my preference regarding insurance. Why they don't cover all engine protection as well other coverage which are same provided by Maruti Insurance.
2- Is this the reward in return we are getting for the faith we developed for so many years on Maruti???
3. My Car is Just 5 months old. is it engine technology you are providing??
4.How water is reached to my car engine while other cars like Hundai i20, ford figo, Maruti swift crossed well. is all other cars are better than Suzuki Baleno?
5. Talked with Nexa sales team, even they don't know what things are covered under different insurance policies. it is all experts you appointed?

Don't think that I will stop here, I will definitely fight for my right...

Regards,
Jagdeep Singh
Mob. [protected]

Sufferer for having Faith on Maruti/Nexa

Dear Sir,
I am using Maruti Ritz having specifications given below. The Verification plate of my vehicle is lost during the servicing. I request you to send the same immediately. I am ready to pay the charges for the same.
Vehicle Name :- Maruti Riz Model VDI BS IV
Chassi No. :- MA3FDEB1S00120569
ENGINE NO:- D13A1264061
REGN. NO:- MH-14-BR 9828
Please do the needful at earliest and inform me accordingly.
Thanks & Regards,
Mahendra B Shah
Mob:- +91 [protected]

My car has gone there for maintainance from last 1month but after a long period of time we have not recieve any positive results. The staff of rukmani motors ujjain (Mp) specially mr. Satish patel misbehave with us with a very rough language and told he is not responsible for that. He used some abuse words against my dignity.
Resolve this problem.

Sir, i'm k. Rajendran from neyveli, cuddalore dist., tamilnadu state. I bought a maruti suzuki swift desire zdi in year of 2014.in the may month 2017 1st day my car met an accident on that day evening i sent to the showroom.. On the that day 01.05.2017 they take no further action & no response for 10 days and i pay the per day 370rs for the parking for 10 days. Weekly once i went to the showroom to see my car no further improvement in car... I ask to questions to the supervisor they don't correctly response. For repairing amount 3007765.00. I already pay 50000, ready to pay full amount and i enclosed the bill.in 7 days before they told car has been take out 15.07.2017. I sent the car in the month of may they said they return in july. When i ask question they don't correctly answer. I so suffer without my car and i can't go out for family functions. They are so many problems. They so delay and irresponsible. So please ask to complete my car work sir take further action at cuddalore branch and rectify my problems as much as possible. I sent a mail to your company before 2 days.. Still u don'n take any action