Maruti Suzuki India Complaints & Reviews

I had bought ertiga zdi in april 2013. I got the gearbox problem cropped in when i was close to 35000 kms. I couldnot shift from 3 to 2. Everytime i had to go to 1 and then to 2. I got is serviced from maruti authorised service center for warrenty. He also said that this is a problem with most of the etrtiga and many other models also. And agin i faced same issu after 66000kms, its happend on february 2017. The authorised service centre guy told that this issue is with the synchroniser ring, hence got it replaced. But now covered just 70000 kms and the problem is back again. Its only 3 months since i got it serviced and service station is saying it came back again because that time i never got clutch set changed. If i have got clutch set changed then this problem would have not come. Now they are saying i have to get clutch set changed & changing clutch set will be chargable as its not covered by warranty.

I think maruti suzuki should recall all vehicles with this same defect and get them repaired with nominal charges to customer (If any). This way they will save credibility and retain customers. This is assuming they do care for their existing customers.

My vehicle has been fitted with a defective break booster. There is oil being collected in the break booster and this will definitely lead to break failure. We are not able to use the vehicle anymore. It is giving a problem just after using for 20000km. Whereas it is supposed to last for at least 10 years or 100000km.
How is this to be resolved? Service center does not have spare parts. [protected]@gmail.com

I have own maruti ciaz car. Its 2nd service was carried out on 08.06.2017.
1.in service they use cream in the interior, but the cream was not rub properly hence it looks very ugly when sitted inside the car, if service centre employ have problem in rubbing the cream then why they use the cream. It looks more worst then before.
2. There was some tape on the outside body, they dont remove the tape. On complaining them about the tape they said that it would take extra charge of rs500 to remove it. If i would pay the charge then what is the use of service in authorized service centre? Why company given free service coupan.
3. I have made some repairing on the driver side gate, they dosent make it properly. It have some white patches on the paint.
4. The employ left a dirty cloth in my car behind the rear seat. Is there was no inspection of the car after service before deliver to the customer.
5.in free inspection coupan they were using tick at the place of abbreviations, i dont understand the meaning of tick because there was no abbreviation given as tick.
6.in service centre they wash my car when i were reach there to take delivery of my car, if you wash the car on delivery then why you take car for one or two days on the name of service.

I buy a car in ur brand on "ambal auto" at "thiruchengode" on delivery we found thr thr is a bend in a wheel cap of "celerio zxi amt (Opt)"... As we concerned tht dealer they said tht its a company defect it can't rectified them... The worst customer service we have seen... They r simply saying tht it cant be altered... So take a necessary step to recover this problem asap... Rply me on my email below "[protected]@gmail.com"

It tempts me to register my grievance against too low an average of less then 14 kmpl from petrol version alfa model baleno car purchased by me from nexa show room of maruti automobiles at bhilai on 27/01/17 which, is in total contrast with the average of 22kmpl claimed by the venture. At the same time suspension part of the vehicle is not satisfactory and is so disappointing.
As such, what the best can be expected from your concern so that quality commitments are duly met with to a satisfaction level.in the event of non compliance of issue within a limited time, i may be at liberty to move for alternative solution.

Complaint against varun motors (Maruti suzuki) gachibowli
I gave my car for denting & painting repair works. The service advisor (Imran) kept the car for 10 days saying that the insurance approval is causing the delay. However, after taking the delivery i have realised that the engine is making a lot more noise than it use to. Moreover, the painting had not been properly rubbed leaving a grainy feel on the doors. The rear suspension is rattling more often than it used to - all of this suggesting that the car has been tampered with. Apart from all this the car was given in a neglected state, with the wheel bolts not properly fitted, one small panel of the door removed and oil marks inside the car. Please take this seriously and i wish to lodge an official complaint against varun motors nanakramguda, gachibowli, hyderabad.

I purchased alto 800 last year. After so many complaints no action against its low average. Kindly do something fruitful that our trust in maruti can remain the same.
I have send it to peeragarhi dd motors.
I have send it to mayapuri ddmotors. I mailed to higher authorities. But no response. No one is solving the problem. We bought alto car to save petrol. But it is consuming a lot as per luxury car. This is out of our pocket. Please help to make its average petrol consumption normal.
Regards

I booked ignis vehicle in nexa show room in koramangala, bangalore.
I wanted blue color, but since only silver color was only available at the time of booking, i booked it with a booking amount of rs.11000

Later i got a call from nexa showroom in marathahalli outer ring road, telling me that blue color ignis vehicle is available and i need to come and book it immediately

Hence i cancelled my booking from nexa showroom in koramangala and booked again in marathahalli outer ring road. The car was also delivered to me by nexa in marathahalli outer ring road.

I called nexa koramangala to refund my booking amount.
They asked me for my bank details and it was sent to them as requested.

Now even after two months i am yet to get the refund of my booking amount. Everyday i call them, the answer is "today it will be transferred".
I have called up nearly 20 times, and always false promises are made to me.

But till date the amount has not been refunded back to me.

I am totally frustrated with the service on nexa koramangala showroom.

Please help me in this regard

Sir, i mr rohit, i have swift vdi (Abs) regd no hr 26 bf 6216. My car send for service in magic auto private limited, mayapuri, where my car proper checked and entered in workshop at 1600h on 29 apr 17, after complete the service wksp handed over the the vehicle to mr raj kumar ([protected]) at approx 1950h. Then mr raj kumar not checked the vehicle & next day early morning check the vehicle main glass found broken. Mr raj kumar informed to manager of magic auto private limited. The same was not repaired by magic auto private limited. They blamed mr raj kumar. Mr raj kumar went to consumer court the same.

To[protected]
The customer care
Dd motor
Wazirpur indl area
Delhi

Sub. Complaint of my car no. Dl8cag 5376 service not satisfactory

Dear sir / madam

I just want to know that every time company ask to do services on the authorized service centre and get full satisfaction without any hassle

But sorry to say that i am the owner of 4 car in which 1 car unfortunately form your company (Maruti) and it was surprised that every time your guys make fun and nothing to do any special in car service, they just do work with close eyes only.

Yesterday i sent my car for service on your respected service station (D d motors wazirpur) but sorry to say that the service was not satisfactory as usual same,

Could be please elaborate at the time of purchase car you and your sales executive make fools to their customers of course i am also one of them that’s why i bring maruti car in home.

I just want to know what is warranty or guarantee. Can you please define for me about warranty or guarantee definition? Because there is very big deference’s in the meaning when you buy a car and when the time to replace the things free of cost during the warranty and guarantee.

At the time of purchase wagner, i took 4 years extended warranty on my car no dl8cag 5376. After that your company why charge money from us on which parts company changed and some of the parts are not changed which is not working properly

So i am requested you to please take my car back and change the parts which is shown in the job card no. Jc17007678 dated[protected]. And refund our money which is charges against parts which is already in warrantee

We hope that you and your organization are not to force me to take any legal action against you and your respected company and do all work whatever required in my car free of cost.

We hope you do all changing according to the job card at the earliest.


Thanking you

Yours truly


Mansi aggarwal
Mob.[protected]

Suzuki access 125 — fuel efficiency average 24 to 25 kmpl
Purchased on 26th january 2017. I have bought my new access 125 from apple auto near devegowda petrol bunk outer ring road bangalore on 26th jan 2017, so far i have fed in 95 liters of petrol so far 4 and half months complete it has only given me only 2200 km so far and the tank is almost empty, lets say in total it might give me 2200/95 = 23.15 kmpl where as the company promises 60 - 64 kmpl but as per users review you at least get 40-45 kmpl depending on riding conditions. I bought access due to its good fuel mileage but i am disappointed, i would like to know the reason for this low mileage and also resolve the issue asap, please guide...
Complaint comments, i suggest to people don't go for this scooter in future
Mahesh
[protected]

Dear Sir
This concern is regarding the Suzuki Access 125 I have purchased on 8th May 2017 through Umang Motors (Sarwasti vihar, Pitampura). From the 4th days onwards the left brake has started giving problems. An abnormal sound has started coming from back tyre once left brake is applied. This problem is constantly coming since then.
I have gone to GL Suzuki services (Gt karnal road) twice to help me for this problem. But they are unable to rectify the noise. After repeated number of trails and repair the noise is still coming.
So I would request you to please look into the matter and kindly try to resolve the problem I am facing or provide me with the new vehicle as company has unable to rectify the noise. It has been less than a month from the date of purchase that I have to repeatedly go the service center. Kindly compensate me for the loss.

सुबह 8 बजे भी बहुत लम्बी लाइन लेकिन कोई रिसीव करने वाला नहीं मिला। दुसरे फ्री सर्विस का नाम लेकर customer से व्हील बैलेंस आदि के नाम पर पैसे लेना। दूसरी सर्विस पर ही गाड़ी में व्हील बैलेंस की जरुरत क्यों। अगर है तो customer के सामने व्हील बैलेंस करे और मशीन की रसीद दे। सेण्टर से बहार व्हील बैलेंस सामने करते है पता तो चलता है। सेण्टर पर तो पता ही नहीं लगता किया भी है या नहीं। और अगर 2500 km पर ही व्हील बैलेंस की जरुरत है तो a question rise on performance of vechile and comapny। So not a good experience with maruti at low level specially at service center.

Respected sir, i m pradeep, i have filed a complaint as omparkash vs hira automibile in consumer court of patiala, district patiala, against hira automobile.7th of june 2017 court is going to announce a historical decesion in my favour. I will highlight the decesion in front of newspapaer & will broadcast @ national level news channel. After highlight the decesion, i m 100% sure maruti suzuki will collapse all over india just in 24hrs. I[censored] wanna compromise, u have only 1day (Tuesday 6th of june 2017). Call pradeep @ [protected]. I mailed u because the operation head @ hira automobile, mr jaswinder singh gill ([protected]) doesn't seem serious in this case.

I sent my maruthi swift desire for service at aathi maruthi coimbatore for following complaints:
There was bad smell from the air conditioner due to rats got killed inside. When the car was returned after service we could find the same problem of bad smell coming still from the a/c. When i contacted the service people they said the problem was rectified and did not attend the call later.
Then i sent my maruthi swift desire for service at abt coimbatore (Puliankulam branch) for the same problem.
I told the supervisor that the car was sent for service for the same problem to aathi maruthi (Ondiputhur) also. When the supervisor took the vehicle he assured of cleaning the air conditioner and fully rectify the problem.
He also told that the oil has to be changed. But i was not interested in changing the oil. But as the supervisor insisted i agreed and told him that i am giving the vehicle for service only for removing the bad smell but not for any other work. Because there was no other complaint in my car.
But this time also when the car was returned after service we could find the same problem of bad smell coming still from the a/c existing.
I was not satisfied and asked the supervisor about this. But did not give correct answer and the supervisor is trying to only avoid us. I am really disappointed with the service people after spending more than rs 15000/
I am really annoyed and unhappy that aathi maruthi and abt maruthi service coimbatore are highly untrustworthy and writing this mail to you for corrective measures.
Thank you,
Dr r sukumar,
Coimbatore
[protected], [protected]

Sir, i had booked dezire 2017 zxi on 27th april 17. The status told is that my booked dezire has come in the dealer's showroom ie. My car (Dealer) at zarib chauki kanpur about 5 days back and i have seen the car also. But the dealer is saying that company has not allowed them to deliver the car to buyers as there is some problem regarding rto.

I would request to to look into it and advise me with the facts as the explantions given by the dealer are not convincing.

I look forward to get an early reponse directly from the company.

V n tandon

My car was accident at january month this car is repaired maruti suzuki work but service is very bad maruti showroom my car colour is damge in 2 month so that my complain.
Showroom office clerk is not cooperate with me and very bad behavior so that i am suggest any other people maruti suzuki company is very bad company in india but i think listened good company but my experience very bad company

Dear sir, i booked ertiga zdi plus white variant on 24/03/2017 on abt maruti trichy, they gave me a waiting period of 6 to 8 weeks but its been more than the waiting period still my vechile is not delivered and i had not given proper response, i had been maruti customer since 2003 but i am really gt frustrated in this issue... Kindly add priority to my complaint and assure me the delivery details soon

Sir/madam,
     this is with refference to my wagonr green (Cng) with registration no : mh01cr0157.
Chassis : ma3ewde1s00b62309.
Engine no: 7846488.
       i have raised a complain against job slip no 3007 dated 16/3/2017 & job slip no 3937 dated 15/4/2017 to fortpoint (Reay road) branch mumbai for unexpected engine oil consumption & cng leakage smell. After following up with the service adviser and not getting proper response. I raised a mail to maruti, against which i received a mail from mr. Amol amrutker on 25/04/2017, where i replied him back through mail about vehicle issue, further on 28/04/2017 i received a call from mr. Akshat tiwari (Service engineer of fort point) where he advised me to once again take the vehicle to the service centre, so the vehicle was taken to the service station on 29/04/2017 against job slip no. 4737. My vehicle was inspected under mr. Vishal shirke (Service supervisor fortpoint) supervision, while inspection  he drained the oil from engine to check the quantity, the oil drained from engine measured 1.9 liters after 4000kms run, so  mr. Shirke toped up engine oil to 2.7liters with advised to observe and said that he will check the oil level after 3000 km again to see an loss in oil, on the other hand he also found cng leakage from the regulator and decided to replace the cng regulator. The replacement of regulator took one week, but the replaced regulator was also found defective with same leakage in it. And this time it was worst then before my wagonr was running only upto 60kms with 8kg of cng (Full tank) so mr. Akshat decided to call for one more replacement.
 know after a long wait  of 34 day and constant followup call by me to mr. Akshat & mr. Vishal  on 1st june 2017 they decide and called my vehicle to the service station for replacing once again with new regulator by stating that the delay was because they wanted to be sure of no leakage/defact in this new regulator, but the result was zero as they tried replacing two more regulator & both of them have same leakage issue in it secondly they also drained engine oil from engine to check the level as dicide. The oil drained from engine  measured 2.2 litre after 3300kms of run. That means 500 ml of oil lose in 3300kms
 know i have been advice by mr. Akshat to leave the car with them at service center so that they can fill the cng tank and leave it overnight to check the leakage. Agreeing to this advice i left my vehicle with service station on 1st june 2017 at 6pm evening.
   on 2nd june 2017. I visited the service center at 10am morning where i and mr vishal shrike notice a pressure drop on regulator by 5 points i:e, last evening after cng tank full filled the pressure was 190 & next morning at 11am it dropped to 185. So mr vishal divided to take test drive to check milage. During test drive we drived the car till cng fual indicators first point dropped & the point dropped at 8.3km on that we decided to topup the tank once again and drive further to check the same point drop and this time it dropped on 31.3km.
  i think this is quite enough to prove the leakage. As the difference was of 3.77 times then earlier.
    now i am awaiting since 1st june 2017 for solution and reply from mr. Akshat and team. My vehicle is an commercial vehicle & i am facing loss of approx rs3000 per day plus i have face loss in cng cost for so many months.
    so my question is that who is responsible for the loss?
 know in this circumstances and as per the case history  i demand maruti  to replace me with new  vehicle against the current one as this vehicle is defective form the manufacturing side. Or else i will be forced to take this matter to consumers court and media with the proofs of cng leakage videos and unexpected oil loss from engine.
   i have attached  video of the cng regulator leakage for your reference.
   awaiting reply.

Regards
Ashish verma
+91 [protected]

AP20AL9114 given for breaks check up on 31st may 2017 at RK SABOO Motors uppal. In the evening it was informed that breaks sensors should be programmed will be delivered on 1st June evening. On contacting for delivery, it was informed that maruthi related software corrupted and takes around one week and pay the bill and rectified after software problem resolved. I refused to take delivery. Resolve the problem immediately. It's panic to hear that programming takes one week. It's unfortunate to Lodge this complaint on maruthi service. Look into the matter seriously and do the needfull.