Maruti Suzuki India Complaints & Reviews

Wagnor duo (Company fitted lpg) engine stopped/halted on highway while driving on lpg (Last week). Very scary experience... From that day i am not able to drive on lpg mode. Engine stops if i switch from petrol to lpg mode.

For 4 year old vehicle (With just 32km running).. It's very disappoint that vehicle is giving this major problem. As per service center lpg regulator in car has to be replaced which is costing more than 28000 rupees... Which is again fallback for so called low maintenance maruti-suzuki vehicle...
I am suspecting that either service center has not diagnosed problem in lpg kit correctly or the kit itself hasn't been quality checked thoroughly by maruti suzuki india in factory... Can maruti-suzuki india will help in resolving/repairing vehicle with minimal cost...?

Sir i have done repairing of my car maruti wagon r no dl 1 cl 3160 from your authorise service center maruti enterprises authorise service station 3021 kheda pati road gwalior [m.P]

my bill no is 044250 dated 10 may 2017 amount rs14052
but when i paid the bill through debit card your distibutor charged rs 210 extra for card payment

i wish to no that is this legal if not why he is doing so
expecting favourable reply

mohan kumar maheshwari
gen mgrmodern techno
gwalior
mob [protected]

Dears,
My car suzuki sx4 2016 have faulted with the transmission and it is in warranty period, the car is located from 28th mar 17 in the service center and the warranty officer decided to change the transmission and so far no date has been set for finish (Deadline) they tell me that they requested the transmission from germany, and no temporary solution has been provided until the problem is resolved like replacement car (Temporary till finishing these issue,
Africa, egypt, modern motors, abo rawash branch
Sx4 2016
Motor # 1893701
Case : 203223
Egypt ngn / 628
Name : sherief abd el latef mohamed
Mob : +[protected]
Please your support & feedback
Kind regards

Poor customer service at the shivam auto zone, maruti service centre charkop kandivali west mumbai 400067. Today evening at 4.20 pm i entered the service center. Had to wait for over an hour for the advisor to attend to us and no one even bothered to offer a glass of water even. I'm a maruti customer for the past 12 years, never i've come across such an experience. A humble request to the stakeholders today's world is all about customer service. People want value for their money.

Service receipt no: 37033

Once again i say poor customer service.

Hi,

I booked a ALTO VXI on 02-Apr-17 with Machino Techno Sales Ltd, Alipore, Kolkata. Customer Id [protected]. They promised me to deliver it in 3 weeks. Further, I have made the full payment on 22-Apr-17. Till now they have continuously changing the delivery dates and I am still not sure when I will get the car.

I want a compensation of the false promise they have made as I have to made alternate arrangements for the last 6 weeks. Also if I am aware that they will not able to deliver the base car in their stable for such a long time, I can check for other dealers or other car companies as well for faster delivery because I need the car very urgently and I conveyed this message several times to them.

Further I want to highlight few more issues.
1 Though I booked the VXI model, the receipt they sent me through whats-up showing it is a LXI model. I have to call several times to fix this.

2 I have received atleast 4 calls from the Maruti call center asking for detail feedback about my new car. I repeatedly told them that the car is not delivered yet. How come they start seeking feedback when the car is not delivered and why they repeat the same thing after I have informed once?

Thanks & Regards,
Indranil Sarkar

Thanks Mr Pendse for your quick response after I spoke to your Show Room Manager(?). However, I find that the dates indicated in your mail is May 17 in some places which are yet to come and need corrections.

Irrespective, I have few comments to make on your mail, and also on the discussions held yesterday.
1. I find too much follow up for getting the cheque from different department of dealership including you which were delivered immediately but no subsequent update or follow up for delivery of the car, and when I spoke to you earlier you had no details except you asked for immediate payment else you threatened to allot some one else. Based on the same I had deliver the payment cheques on Sunday 23rd April 17 to your RM, who confirmed me to deliver the car within 7 days. I had also got my choice number done immediately so that there is no daly as you have refused to support, while other dealers does.
2. I also note from your mail that your A/Cs depart had hold the process for cheque clearance, Can I ask why your A/c dept did not submit the cheque to your bank on due date and kept on hold, as mine and dealer A/c is in the same HDFC A/c which takes max of 15 to 30 mts to get the money transferred which took more than a dat and delayed the process. Who should be responsible for such delay???
3. During the discussions, I was told that there was also delay by a day due to Insurence query, (was not known to me), which has also delayed by one day.
4. I appreciate, there were two public holidays, but that should not stop working on other days.
5. You had submitted for CRTM on 2nd may, as per your mail, and it took two days to get, but I am told it is done next day and as per mail recd to from RTO it was not submitted on 2nd May and was done later.
6. Now I am told to take the car with undertaking, which I refused as it is not correct and for any eventuality, I will be held responsible.
7. After my push yesterday, I am now told a date of confirmed delivery on Wednesday next, 10th May, which is 17days days from handing over the cheques.

Just to reiterate that I have no major hurry for the car as I already have multipl cars in my possession, but reason I am travelling from next week as such I had repeatedly requested to your RM, Dheeraj.

In addition to above, I would also like to reiterate that I have booked the car without seeing and test drive the variant I booked as you did not have an automatic variant car which is surprising, though I did request few times during my multiple visits which other NEXA Dealers are providing. Also, during my talk to Senior Maruti officials, was told that they have created new NEXA Brand for better and Improved Customer Service and feelings, which I do not see in your Dealership, not sure about the dealers, which I am going to take up with my Maruti friend ASAP.

Hope I could clarify and looking forward for clear communications with better Service.

I am copying this mail to your Dealer CEO, Ms Saha for information to look into and create better service for customers.

Regards

B Mitra.

We bought a new maruti suzuki baleno car from atul nexa rajkot.
At the time of purchase i told him that we want a selected registration vehicle number from Rto.
At the same time he wrote the wrong address in the rto registration process form. Now we dont have that address proof. So we told atul nexa to solve this problem. Mr. Bhargav (atul nexa rajkot) take 1.5 months to resolve that problem. Now rto morbi told us that u passed the time to select the number.
Atul nexa rajkot raise the hands and told me that this is not his fault.

So pls help me to resolve the problem.

I gave my vagon r car for repairing to fort point service station at thane. But when i received my car that time my some car accessories and one blazer with important documents has been kept by the concerned person of that service station. I repeatedly asked them but they are not interested to give my missing articles. Nor taking any responsibility of that theft.
It's clearly theft.

Alto 800 lxi (O)
Ma3eua61s0089227eg
F8dn5656727
Regs no kl48 j 3070
Purchased at indus motors palakkad kerala
Steering got problem once it rotated it would come to neutral or normal position i told complaint several times to indus but never listen, i asked maruti to change my vehicle.3 rd service all over but service provider not rectified this issue.

I (Ravi suri) residing at lucknow. My subject vehicle met with accident at farukhabad (Up).
As m/s apoorva motors, authorised dealers / service centre available at farukhabad, we have parked the vehicle there for repair etc. I was remained continuously touch with manager mr. Vinay pandey and owner mr rajan. After getting there assurance on 02/05/2017 that vehicle is ready in all respect, i have gone from lucknow to farukhabad on 03/05/2017 and reached there at 1 pm. The subject company has done all the outside work, but after taking delivery from me and paid the amount of bill to him. He informed me that both the hose pipe of the vehicle is repaired only and due to not receipt of the same from the company they are not able to replace the same. I found very shocking then seen the hose pipe they have done taping on the pipe by general tape only. But what i can do at that time because it was around 6 pm and i have to come back to lucknow that was urgent. I have taken the vehilce and start from there. After going to some of the km dash board showing one red sign, i have enquired from mr rajan over phone, he told nothing is there, he will arrange some machanic at lucknow and it will become ok.

I came to lucknow and after searching from maruti booklet and search from net google, i came to know that this sign is of faulty air bag etc.

I immediately contacted to mr rajan over phone on 04/05/2017, he assured me to sending / arranging some body from lucknow and he will pick my vehicle and solve the problem.

Since 04/05/2017 to 06/05/17 upto 1.30 pm i have waited a lot and several messages send from my phone and talked over phone with mr. Rajan and mr. Vinay, only they are giving false promises but not attended my complaint.

I am really disappointed with this type of services given by maruti service centre.

After waiting a lot i am sending my vehilce to m/s k. T. L pvt ltd. Lucknow through my driver now.

I am totally unsatisfied with the performance of the dealer that they have handed over the subject vehicle by puting my life in danger as the google shows the sign means `air bag faulty " it leads my life in danger.

I have made full payment to the subject service centre without puting any question. But they have provided bad services to me.in this case i have made insurance claim also.

If they have repaired / replaced hose pipe and correct all these thing may part of insurance claim. Now i have send the vehicle through my driver to m/s ktl at faizabad road lucknow may burden on me for further cost.

It is really disappointement. The subject service centre told me that maruti compan y has not provided hose pipe to them, whereas i received my vehicle after 21 days. I thing this time is sufficient for bring any part from company. When they have receipt of all other parts like bonet, air bags, side panel, censures etc. Why hose pipe is not provided to them and why the dealer/ service centre has delivered faulty vehicle to me.

I am submitting my complaint after total fed up by them.

Apart from that some of my interior decor items etc. Missing / stolen at the work shop which is also extra burden on me.

Kindly take up the issue with the subject dealer / service centre and reply at the earlest.

Their behaviour with me, pretend me to go for complaint. Now i am also going to consumer forum and claim with the agency as they have put my life in danger by handing over to faulty vehicle without proper repair.

Early response will be appriciable.
Thanks and regards,

My maruti swift car tn05x9696 vdi 2008 model diesel car engine failured within 80000 kilometres. Already engine turbo replaced as per maruti technician advise. Unnessary, my maruti engine failured. The maruti company demands rupees 30000 to clear the failured engine. The engine will be run upto 130000 k. Msmaruti company should clear the engine repair

I have purchase a new car from pasco maruti, gurgaon in nov'13.

Nearby Oct'16 my car diggy lower area showing rust.

I visit pasco maruti, near rajiv chowk, gurgaon
meet to manager showing my car

He said to me company is not responsible for rust.

I have take my car service in nov'16 Last days.

I have renewal my insurance policy in Nov'16 last.

he suggest me that come with car after 1 month, repair this in insurance.

but insurance surveyer was not approve this rusty arrea, approved only back bumper and left side back quarter panel accidental damage.

After that he said you come after 2-3 month, I repair it in 2nd insurance claim

Yesterday on 02/05/2017 i have visit of pasco maruti rajiv chowk, gurgaon but Manger not persent so i meet to Mr. sunil mudgil and he said i can't any help in this matter.

He said if you want solve it, change diggy on payment.

I am very dissapointed about Product Quality,
Employee response,
I suffer from mentaly struss and nearby six month passing but result is Zero.

This is product defect because only diggy lower arrea sowing rust problem only in 2 - 3 year.

Other any part not showing any rust problem.

So why i pay a large amount in diggy change.

I want claim on company for change my Sift VDI Car Diggy.

With Best Regards
Kuldeep Kr. Yadav
[protected]
[protected]

Hi Team,

This is inform you that I have buy a commercial car from your Lakhimpur branch. I got my car 1 jan 2017 and got number after 3 months and tax submitted by him only for 3 month. Which has been end on 30th April 2017. But I have listen that new commercial vehicle tax valid for 5 years. And now I am trying to submit UP RTO tax online than there is no data found on internet. So please tell me that how can I pay my RTO tax. so request you please update my vehicle details online. I am trying to contact with him but those are guys not receiving my call. And when I am asking him about my estimate details than that guys are saying that which money left that money go back to company that's not for you. my contact number is [protected], [protected].

I unfortunately had renewed my car insurance with popular dealership at Maruthi. Since my son got a policy from United Insurance, I submitted the cancellation letter along with the policy bearing policy number[protected]with the cancelled cheque to the Insurance manager Mr Gopakumar ([protected]) on 6/02/2017. Policy cancelled only on 26/04/17

Respected Sir/Madam

This is a compliant regarding glass breakage of a brand new Maruti Swift car. I bought a car before 8 months from Sawani moters Amritsar. Last week when my family was travelling, suddenly the front glass got a scratch like breakage with a mild sound. Right the moment itself i took car to the local maruti service center. And they says that it is due to an unexpected hit with some small stone. And we took to two three mechanic shops, they all says that it is due to the wrong fixing of Glass. They said this is routine complaint with swift car.
Again when we contact service station for any remedy. Now they says that one spot is there on glass, and it says glass has a hit with small candy size stone. And they gave two choices either replacing glass on insurance or by giving cash. If it is cash i have to pay Rs 6000, or if it is through insurance Rs 750 plus labor charge. Insurance bonus will be redeemed if i chose this option.
My query is whether i will get any justice for this. Or i will have to pay all these amounts for some manufacturing mistake. Is the front glass of Maruti Swift cant survive from a normal hit of a stone like they justifies.
I have no hope in filing a complaint like this. But just making using of this facility
If the concerned authority have any right to do something please help a consumer like me.
Car No. PB 02 CY 5789
Name: Gaytari
Mob: [protected]

Pl. Refer to my previous complaint no. 1534013 on this site. This complaint is not resolved till date. Apart from above i had also lodged my complaint on toll free no.[protected] vide complaint no. [protected] on dated 11-4-17. After this complaint oneup motors gomti nagar lko. Called me and take my vehicle for 6 days to rectify my above ac related complaint. But all my efforts gone into vein. And i am still suffering with above problem.

During this 6 days onup motors gomti nagar lko. Advices to change for work of clutch, flywheel bearing, both shokers, brake etc. But they do not touch my previous complain of ac. And even in this change of parts, i am not satisfied with service, because adjustment of clutch, brake etc. Is not working properly.

I am submitting this complaint on behalf of my son anurag singh.

Anurag singh has purchased swift dzire lxi for taxi purpose (Invoice no. 3812650, invoice date 25.11.2016, engine no. 1888577, chassis no. A38129) from m/s anand motors agencies lucknow. Registration no. Of the car is up32gn6993 with all india taxi permit.

I have submitted his claim for refund of excise duty as per notification no. 12/2012-ce and notification no. 1/2016 along-with all the requisite papers and as per guidance fromm/s anand motors agencies to:-

Mr. Sanjay kumar
C/o-maruti suzuki india limited
Sales & despatch (S &d-m)
Plot no.-1, phase 3-a,
Imt, maneser, gurgaon (Pin-122051)

Vide speed post no. Eu[protected]in dated 09.02.2017.

But i am surprised that since then i have heard nothing from your company.
Neither the excise duty has been refunded nor any communication has been received. What does it mean.

Please bestow your personal attention to the matter and immediately remit the entire refundable amount otherwise i will be compelled to adopt legal recourse against you on your cost & expenses.

Thanks
Akhileshwar prasad
5/541, vikas nagar
Lucknow.
[protected]

I have a swift dzire car vdi i was purchase a 12 april 2016,
17600 km done, vehicle no is dl 2c aq 9589, before 2 to 3 month continue some brake problems in my car. Push a brake pedal and noise start continue its a very irritiate noise. Three time maruti competant work shop check my car but this noise is not stop. My problem is not short out my car is in a warranty.
Please check my car and short out problem

I had submitted documents for insurance policy endorsement on 14/04/17 with complete documents and vehicle inspection done on same day from chowgule industries, taware colony, pune. Till now i have got no feedback or update for the same even after repeated calling. Vehicle no. Mh 14 bx 2558. I have traced with maruti insurance team and found that there is no endorsement request generated yet.

Sir
mene september 2016 me wagnor gadi li thi or October 2016 me excise refund ke document submit karwa diye the or 1000/- payment bhi ki he par abhi tak excise refund nahi aya bataie me kya karoon gadi mene bloom car se li thi or bloom walo ne fair deal dilshad garden se dilwai thi vehicle no DL1RTB4836 contact no [protected] please my help help help