Maruti Suzuki India Complaints & Reviews

Hello Team,
I have given my access motorcycle at Venugopala motors pvt ltd, vizianagaram for some upper body parts change as it has been damaged from some incident, but on the engine wise and performance wise the bike was totally OK, they have charged me nearly 5000rs and have changed the parts but since i have got back bike from them the performance of bike was horrible, it was showing all the problems that were not there before, bike was not slowing down completely even after accelerating down, bike was shaky, signal lights were not working etc, when i have informed about all these complaints then and there itself the supervisor told that we have only did what all you told apart from that we don't know any thing, give the bike for service as it still requires a repair of around 1000 to 2000rs.. All the problems which have not been there before have arisen and i finally have to give them the bike for service and they have charged my 923 rs for that, and when i got the bike again after service from them the kick rod was missing, when i asked them for it they informed me that it was not there firstly and they will charge me extra around 350rs for that..

This is very horrible and shameful incident from the service center who are looting consumers like this and making them forcefully pay for the problems which were not even there before, is this what the company does for their loyal customers, after this incident i will never dare to buy a Suzuki product and will never ever refer others..

Attaching the bills along with this complaint

my email id- [protected]@gmail.com

Dear sir,
Please be informed, that i had booked a vehicle vitara brezza vdi optional (Granite grey) through your agency green lant motors on[protected]See attachment). More than 24 weeks have elapsed but still there has been no response from the aforesaid agency, & my request for an expeditious delivery of the desired vehicle/model has fallen on deaf years.
Kindly give us an early feedback in this regard at my e-mail address: [protected]@gmail.com
Thanking you
Vishnu singh
Advocate, allahabad high court
For mrs ruby singh

Unfortunately on 9th oct 16 my car dezire tour model broke down and towed to my regular service center fortpoint auto p. Ltd at midc andheri east mumbai 400093.
On 10 oct 16 got call from the center by sa rahul that fuelpump is not working and need to replace with new one, estimated expenses 11000/- with labour.
Next day i got call from the same person that my car was fixed and i have to pay
16038 for fuelpump+scanning and rewiring. To understand i go personally on 12 oct 16 at 5.00 pm but he was not there. Again on next day i visited at same time but he is out there. So i met gm rajesh mendura and explained every thing.
As per him the bill is generated so he can not do any thing except labour which he deducted. I paid the bill through check amount of 15860/-
I want to understand if fuel pump fused how the entire wiring need to change? Second if they changed wiring, and want to see is it proper why should i charged for sdi parameters?
When they show me bill at service center sa name is rahul, after paying i got the bill printed name sa dipak kunden. My last service was did on 5 oct.16. But on bill it shows 16-06-16. It made me more suspicious.
I have amc contract with fort point from last 3 years. Every free and paid service did by them. Now i feel cheated and regret about there policy.

Ms. Malti dhakan

This is very disappointing in wrt mail to you.. I have taken a 2+2 warranty and paid an extra amount for the extended warranty.. When i had purchased my car..
This is very disappointing that when i visited maruti service centre for repairing shocker that comes under warranty and for that i have already paid in advance.. These people had ignore to repair my car shocker. And saying that we will send a mail to maruti company for approval.....

Folks,

I have purchased Maruti Ertiga ZDI in Nov' 2014. Now it is just 26000 and odd kilo meters and completed only 20 months.

During my recent drive, Clutch has completely failed and I was literally stranded in middle of no where with two families and elders, and that too during night time.

I spent 10.5L to buy this car and it is sad to see the car Clutch failed so early. In addition, very poor response regarding road side assistance from the dealer.

I just want to share my experience so that others will make informed decisions before buying Ertiga Diesel.

Thanks & Regards,
Venkat

I am a new customer of maruti Suzuki. And i m book a Swift desire . My Loan is approves by hdfc bank and the amount is transfer to the odissy motors and sambalpur odisha. The car delivery date was 10.10.2016. When i m asking to the odissy motors why u don't delivery my car? Than they reply me to the car was on the way and we will deliver the car after 6/7 days...
I am not satisfy the sell and service of Odisyy motors sambalpur. And i request u to take a necessary action to the odissy motors sambalpur odisha..

Thanks -
Chandan kumar kar, at-w.n 04, po/dist-Bargarh, state-odisha, pin-768028

Can i write this letter about from complaints, i have purchased new swift dzire zdi model. Show room name is maruthi suzuki dealer pillai & sons. They very wroust performance make man as fool. I like suzuki but infact of pillai & sons dealer make irutating about suzuki. Please change the dealer of our district. Please rectify of our complaints. Staffs are very irresponsible... They can't able talk to customer.

Sir,
I am book vehicle lahoti show room bidar dist karnataka state on[protected] model is vitra bereeza vdi (O),
Sir my vehicle is come to show room and show room manager give to another person.
I go to show talking manager give me my vehicle status report the manager told your vehicle is not come, your vehicle is coming tell you.
Sir lahoti show room bidar is very bad, not give to customers respect and not give the booking status and the manager is west body.
Sir please take action to concerned show room owner and manager. Sir heartily requested.

May car maruti suzuki swift vdi gj-03-hk 8001 in warranty period car parchase date[protected] running km. 35000 about bat car has stop in on road and i am going to your car dealer
car dealer says your cars deasel pamp is faild and total repair cost is rs.35000.00
but i says our car is cover of warranty period, car dealer says if you are payment pay to rs.35000.00 to your car has complete
car service centar :-
my name:-paresh r.Jobanputra
26/11-bhojarajpara
mo.[protected]
email id:[protected]@gmail.Com

I took delivery of the said car in the evening of 6th october 2016 from rohan motors sector 2 noida and was driven home by rohan motors staff
While going through the car manual i came across a warning on page 2-5 regarding serious risks to health of people with pacemakers from the radio waves produced by push botton start system antennas
My wife has a pacemaker installed in her chest as such she will be prone to severe risk every time she travels in the ciaz car in it's present condition the car has no use for me unless system is modified and risk factor removed
I have already brought this to the notice of mr rajneesh singh manager sales operations rohan motors noida
Kindly attend to this issue immediately
Wg cdr k c keshap
Mob [protected]

I bought a ciaz zxi + engine no 7135472 on 21 aug 2016 from rohan motors, gurgaon after three weeks, i drove the car to kandaghat, solan hp, a distance of 350 kms from gurgaon and reading was 410 kms.in a day or so, i experienced major loud noise from suspension even on a slight road bump as if the shockers had packed up. No problem on the highway though. Came back immediately and car was sent to rohan motors, service centre gurgaon with this specific complaint for first servicing.
To my utter dismay, i was told that the jumping rod bush had gone and new modified bush would only be available after 4th oct. I also gathered that at least 40 ciaz vehicles were pending modification at rohan itself and all ciaz are affected.
I have seen my brand new car completely opened up twice and they had difficulty assembling the steering back even. Destroyed my confidence in maruti and car lying in my garage as no info from dealer or service centre. User of maruti for nearly 20 years will hesitate to buy a maruti again.
My question why general recall was not issued for ciaz? How can you see a new car opened up twice and yet to be repaired? Will maruti replace this car for me or guarantee me trouble free service/ who compensates for the harassment i am going through?
Need an urgent reply and future plan.

My vehicle got breakdown at 1.00 am in bangalore near marathalli. We called the on road support and they created a ticket and told they will come to tow it within 1 hour. But for 2.5 hours we were keep on calling the on road support team and driver but all were saying they will come soon which never happened till now. They even told us to leave the vehicle there itself as the driver was not available which is totally unacceptable. We were in outer ring road and how can they tell such stupid things to a customer especially during late night.

Gadi model alto 800 lxi
Gadi no gj 01ks 1921
Complain again ; kataria dariapur,
Ahmedabad
Respected sir,
There is very big fraud case with me...
I give my car for repairing at kataria show room
... big bill from katariya without my permission...
And they have doing the work against my complain.
And give a big bill against very small problem.

So plz help me... what i can do?

Dear sir/madam

We have booked maruti suziki celerio vix amt model. We have given token amount on 17th sept2016. Then we have again visited on maruti suziki tri star showroom located on chandrapur maharashtra to confirm the procedure & date of delivery.
At that time we have told to tri star chandrapur representative for date of delivery on 11th oct 2016 (Tuesday).
At that time he assured to me that var will be delivered before 2th oct 2016. We reconfirmed him that we want to take car on only & only on 11th oct 2016 on the eve of shubh dashara.
But now after proceding all procedure of payment, today he told me to not possible to deliver ob 11th oct 2016.
So its my request please look inthis matter, try to deliver my car on 11th oct 2016 as per commitment given by maruti suziki.

Regards
Sheshim sudame

I had given my Vitara breeze WB 02AJ 5809 for body repairing job on[protected] to Dewars Garage Ltd, 14 British India Street, Kolkata & was told that i will be handed over the car in 15 days. Today on[protected] they say that the parts of the car have not yet arrived from Gurgaon. This is just ridiculous. Is this the normal procedure ? Kindly let know.

Its been more than a month following every one in Maruti and Anand motors Lucknow but not getting solution.The car is still lying at the workshop of Anand motors. I purchased a swift lxi on 5th august found fault in gearbox on 7th august, got repaired again AC compressor has problm in10-15 days. Why shud I take this car. Pls help I m being harassed

I am service man in govt undertaking body and am not free everyday I have given my car for servicing to this dealer on 26 sep 2016 at evening around 6:30 pm after my office when I reached to take my car which is almost 50 to 60 km away from my office I saw there are many problems unresolved in tha car What type of servicing has been done when I asked them then mechanic after taking 30 to 40 mins resolved the problem in tha car according to them and they asked me to finalise the bill I don't have enough cash at that time so I went to ATM when I came back There was nobody except the billing person and the boy who has take my car I paid an amount around Rs 4200 of servicing but when I sit into my car and ignite the engine there are many problems in my car unresolved ACM light is on in the meter Indicator problem many thing which I told the same boy at service centre again He said to come next day again and also said the problem is not major You can go home safely But while taking the car to home its engine stops many times I have to start it again and again I have to take selve This happens almost 25 to 30 times some how reached home and I narrowly get saved that day when I complained on phone they said that they will send mechanic next day in the morning but no mechanic came next day After that day i got a call from a person asking for my address to come to home for repairing the car but that day no one was at my home even I was also leaving for my office I asked him to come to next day he said ok but no body came after that neither I havent received any call nor any personal visit from anybody for your side Today is 5 oct From more than 10 days I am facing the problem Even A feedback call has also come to whom also explained everything but no solution has come from that side also Is this the way to treat your existing customer Because of that problem in the car I am unable to my car to the service centre even for repairing but you people are very careless You dont have any worry neither of your customer nor of the brand image of your company I am requesting you to kindly resolve my problem unless I will go to higher level and forums.

I am d. R. Sahu. I purchase swift dezire zxi at dated 11/01/2016 from sky automobile raipur telibandha.
Engine no - k12mn1685534. Registration no - cg25c5763.
At date 24/08/2016 my car engine has been damaged due to manufacturing problem. My car is in workshop of sky auto mobile raipur from date 25/08/2016 and my car mileage was 25500 km at these date.
They do not give any reply till now.
Attention please it is manufacturing problem then "who is resonsible for these"
Only maruti suzuki is responsible.
Hence please replace this car by new one. Otherwise iwill go to the consumer court.
Workshop manager mr. Anish panikar of sky automobile raipur telibandha are fraud and lier. He say that only 50 % claim are given by insurance and 50% amount are charged to customer.
Owner name - dukhu ram sahu
Address - vill - akola, p. O.- karesara, teh - than khamhariya, dist - bemetara, chhattisgarh
Pin-491335

Sir, i made complaint in april 2016 bad servicing and harassment of customer from ambegaon service centre pune. My car no mh 12 ky 1434, but your efficient officer mr shekhar mone was solved all my queries and difficulties and his senior officer also took matter seriously.
Thank you very your company and also your officer
My complaint regarding insurance and denting and pairing. My car is full insured but from these your officer not handled matter smooth and correctly

From: Dr Girish D. Bakhshi
Devneeti, Plot-61, Sector-7,
Koper Khairane,
Navi Mumbai-400709
Dated 04/Oct/2016

To,
The Manager,
Customer care
Maruti India Ltd,

Subject: Complaint Regarding non professional & non Ethical conduct while purchasing Maruti Dezire car

Dear Sir,
This is to bring to your notice that I am your old customer & have been using Maruti Ertiga since 2014 purchased from Autovista & never had any problem.
However, my recent purchase of Maruti Swift Dezire AGS model from S.K.Wheels, Turbhe, Vashi for which I took the Delivery yesterday on 03/Oct/2016 was a disaster because of following Reasons:
1.At the time of delivery there was no technical person to explain me the working of the car. Moreover, the salesperson who was not knowing much told me incomplete details about operating system of the car.
2.The spelling of my surname on RC receipt were wrong & this the dealer had not noted till I brought to his notice. All my documents submitted as well as the billing receipts had correct spelling & inspite of this the most important document RC receipt was incorrect.
3.I had clearly mentioned to both sales person as well as Maruti insurance person who had called that I would like to have New India Assurance which you can also check in your voice record system as I was called twice for the same. But finally I was given Iffco Tokio insurance, so my carry over benefit of same insurance company could not be availed.
4.I have visited S.K. Wheels 5 times & none of the times there manager was there to listen to me & even at the time of delivery no manager was present to listen to my complaints.
5. I had taken SBI loan for my car for which banking liasoning officer from S.K.wheels never met me. It was only after talking to my salesperson Mr Vijay Masurkar that I could see the person who unfortunately was of no use. I ultimately directly co-ordinated with SBI bank officer Ms Jhanavi Bhonsale & the same you can confirm from her.
6.I was called yesterday for deliver at 2:30 pm but when I reached the car was still getting washed & finally got deliver at 6:30 pm
Kindly let me know how can my problems number 1, 2, &3 can be solved.
I never had such a bad experience with Maruti

Waiting for your earnest Reply,

Regards,

Dr Girish D. Bakhshi