Maruti Suzuki India Complaints & Reviews

I have booked alto 800 lxi at atul motors, rajkot 360002 - gujarat
Before 15 days,
When i ask about test drive, the dealer told me to give test drive in 2-3 days.
Now only 10 days left when i will buy my car, but they don't give us test drive, as per them car is in repairing... which is not satisfactory..
They have to arrange other car in short time.

Name of purchaser : mrs. Chaitali sinha
Name of vehicle : swift dezire
Dealer : ocean motors indore m. P.
Date of purchase :29th july
Amount paid : total amount paid on 29th only including rto registration and
Insurance.
Till date the process of rto registration has not started beside several reminder from my side. Today i have received calls from [protected] and from [protected] for rto paper signature after my complain to mr. Aman patel owner of ocean motors. The text of my complain is as under :

Rajeevranjan sinha
11:05 am (1 hour ago)

To aman
Maidam mrs. Nisha you are not picking my phone that is why i am sending my grievances to you through sms.
My grievances are :
1. I have purched swift dezire on 28th of july.
2. I have not received the vehicle no. Yet.
3 if my vehicle will be charged fine for this offence who will be responsible.
4. Name of vehicle owner is mrs. Chaitali sinha.
I will wait for your reply for another one hour and then i will complain to maruti and a copy to mr. Aman patel for necessary action.
Thanks.

Rajeevranjan sinha
12:51 pm (13 minutes ago)

To aman
Dear aman ji
I have just received phone call from your ocean motor indore from [protected] she is inquiring about my vehicle position for filling some form for my tro registration i have told her categorically to mail me on my mail id [protected]@gmail.com for whatever she want to do please give me in writing. Please convey my this request to her.
Thanks

For - envirogreen minetech india pvt. Ltd.

Rajeev ranjan sinha
Director
[protected]

Please do the needful at the earliest. If my problem will not be solved within 4 days i will go to court of law for the refund of my money.
Thanking you.

Ear team

I am regular not satisfied with your service

My first complaint date 3_4_15 issue not resolve

My second complaint date 3_12_14 issue not resolve

My third complaint date 10_3_15 issue not resolve

My forth or last complaint date 10_9_15 but still issue not resolve

Kindly resolve the issue as soon as possible

Thanks and regards
Mob [protected]

Ref. - complaint no. [protected] dated 26/6/2016 and complaint no. [protected] dated 15/7/2016

Dear Maruti,

Please refer above complaint nos. I lodged against Kakaria automobiles MIDC Ahmadnagar MH.

In this regard I would like to tell you that still I did not received my old axle replaced by Kakaria automobiles.

This is very disgusting that maruti dealers giving service like this, and irrespective of my continuous follow up, maruti is not taking any action against it. They should have keep old part replaced in vehicle.

All the details I have mentioned in my complaint.

I request you to kindly give my old axle back. Otherwise Maruti will lose her regular customers. My vehicle is 7 years old and I'm thinking of changing the vehicle but such service from your dealers has initiated me to think before taking new upgraded model of Maruti.

Kindly give my old axle in next seven days at my home.

Regards
Dr. Upasani

Dr. Shripad Mukund Upasani
Assistant Professor, Department of Zoology, Representative of Institutional Member of International Society of Zoological Sciences Beijing, China.
Arts, Commerce and Science College Dharangaon - 425105, MH, INDIA.
Principal Investigator, Rajiv, Gandhi Science and Technology Commission North Maharashtra University Center Jalgaon

My car met with an accident and now my car is in popular motors angamal service center .Now I need a body shell for my 2013 new model swift dzire vdi .but the service centre representative told me that
Company don't have a stock of that shell because Maruti stopped production of that shell and I should pay 40000 rupees more for new type shell . I already have a bumber to bumber insurance for my vehicle because of this I won't pay the extra money
I'm hoping that Maruti Suzuki will help me to solve this problem
KL 63 A 7696 swift dzire vdi
BINU VARGHESE
[protected]

I am kamlesh joshi ([protected]) booked the car swfit ldi dated[protected] and also loan amount disbursed to kataria automobiles dated[protected] and getting fake on fake dates of delivery from the dealer since last 1 month.

I feel harrasse and intentionaly delayed from the dealer (kataria) for swift ldi where due to their fake commitment i have asked bank to process my loan and disbursed in august month now dealer is not responding and reverting me on my car delivery date and talking very roud langauage. i can not understand where to go to get my car?

I feel i am loyal customer of maruti as earlier i had alto than presentaly having eeco which i am replacing with new swift hence i am keeping shut. but my sincere request to take some action and get my interst amount back from the dealer which he is using my funds for almost a month and penalty from maruti so that dealer can respond the customer timely.

Kamlesh k joshi (mes service - air force)
[protected]

Dear,
Last 12 aug-2016, I have purchase new swift LDI from vipul motors Faridabad, H.R and i have already submit my all document but still today,
my car paper not ready and when i ask form vipul motors then he give me oder to go faridabad authority,
i am give this complain because when i purchase maruti swift the vipul motors
EMP (m.r Rajesh told me that we are responsible for complete you paper work.

But today maruti staff behave very very wrong and i have never expection this type of behave of maruti .

BR//
Puneet Chauhan
[protected]

Please don't make an attempt to go to Pratham Motors, kudlu, bangalore branch for your car services bcoz I had a very good experience today with my brand new maruti celerio i went to thier service station for a small problrm they made a big dent on the right side door and they are not ready to accept thier mistake and in return the executive name called ramakrishna is blaming on us .
So concerned authorities should warn them and take necessary actions on them as it would not repeat again

I have maruti suzuki swift l have purchased on jan 2012. And done 54000 kms. I had extended variants which expired after three years. Now i am facing gear shift problem from 3rd gear to 2nd gear. As i my car has completed 3 years but as per warranty it is under 60000 kms. Please guide me can go for warranty repair as this fault is manufacture fault it is coming in most of swift cars after 53000 kms as i collected information on net. It is company responslbilty to get the fault rectified.

Baljinder singh
Pb65p 86946

Dear maruti team,

My car had met with accident and was submitted to workshop on 11th july 2016, today i am on 20th sept and still no proper updates that when can i get my car back.

I know writing this mail would incur a negative to my car only as that's still under repair which would result into either lower level of service or higher cost for repair, but knowing this also i am forced to write this mail as only i know that what i am undergoing through without car for close to 3 months.

I am unable to accept that the damage that my car had undergone would take this amount of time to get repaired.

The unfortunate part is that after a company of such an repute is not even bothered that what its customer is going through.

I am associated with maruti from years but this is for 1st time i have came across such an pathetic level of service. I am confused who is responsible for this maruti as a company of dealer magic auto.

I never expected this from maruti,

I booked Vitara Brezza LDI at BM Autolink Gandhidham
Receipt No 20637 dtd 2.07.16. Of amount 21000.00
But still waiting for delivery . Whenever i contact to BM auto link regard delivery they r not giving any suitable answer and many times they don'tlift my phone. Please do need full to get me delivery at earliest

Thanks
With Regards

Jagdish Ghanshyamdas Sachanandani

Dear
I am ramit BAGHLA
Maine 25 December2015 ko cm auto sales p ltd chandigarh se new swift dhire car kharidi thi. Jis se main aaj tak pareshan hu. Pehle hi din is car ka steering teda tha jo ki company walo ne check kar k bola ki alignment hone wali hai. Maine kar wa li. Fir 2 months k baad tyres me sound aane lagi. Maine check karwaya to company walo ne bina job card banaye meri car check kri or bola ab theek hai. But woh sound band nai hui. Fir maine maruti auto Vogue panchkula me check karwai woh kehte shower ki problem ho sakti hai. Main fir cm auto sales chandigarh pe gya to kehte tyres me problem hai. To unhone jk tyres india ke vendor ke pass bheja to usne tyre check kar k bola ki tyre theek hai car me problem hai. Main fir wapis cm auto sales pe gya to kehte car me problem nai ho sakti. Kam se kam main cm auto sales pe 10 baar gya isi problem ko lekr. Mera 10 dino me jyada na bolu to[protected] ka loss hua hai. Or harassment alah se hui. Ab maine car k tyres b new daal diye fir b woh sound band nai ho rahi. Btao main kya kru. Mere pass ab consumer court jane ke bina kuch b nai hai. Agar aap log isme kuch kar sakte ho to bta do nai to main dusra rasta apna lu.

Dear Sir/Madam,
This is to inform you that I am owner of a maruti swift reg.no-wbo2z-6882. vdi make 2008. on 2012 one day i found my front glass was hairline crack from bottom portion. then i complain to maruti suzuki and mr.saikat chatterjee take action and my glass was changed from company side.again 2014 same hairline crack happened from bottom portion.again i complain to maruti suzuki and that time mr.amit das came and as per him due to rust in front glass frame glass was broken and on my own expenses i changed the glass with total front frame. all work done at your premier car sevice.92, barrackpore trunk road, kamarhati.kolkata, west bengal-700058.you can find all documents there. now again on 18th sept-2016 same hair line crack appear from same bottom portion.advice me what to do.can i believe in your quality of service or faith as i am very disappointed with this issue. this is my fifth car from maruti i never face this type of incident before.if you need previos documents that i can arrange.looking for your kind response in this regards. my email id: [protected]@gmail.com . Ph-[protected].

Dear Sir,
I am very Glad to inform you that i purchase 3rd car of Maruti Suzuki in last 6 years. I am very happy with all three cars performance and services. I purchased Maruti vitara Brezza on last month from Kiran Motors, Navrangpura, Ahmedabad. Previously I have been purchased swift Dizire from same dealers. I booked my Car Before 4 Month ago. I got commitment 9.01 Lac pries from Authorize Stockist, when I booked. When Car came for delivery car rate is increase to 9.17 lac. I welcomed pries increase and i also paid for same. After that Kiran Motors demanding minimum 20 thousand accessory you must be purchase from our show rooms if you wants car delivery. I request him so many time, But Kiran Motors refused my request and pressiorised me for accessories. They didn't give me car without surrender. i need your help for back my money from kiran motors, which they got unauthentic way. please do the needful.
Regards
Jignesh Bhavsar
[protected]
jiggnesh.[protected]@gmail.com

Dzire no.up70bb8805 serviced by one up gomtinagar lucknow on 12.04.2016 for poor average 10km/ltr. Charged for EGR also Rs1449. But average did not improve in spite of requests. Invoice no.BR16000080. Then went to Reliance motors care lucknow on 01.09.2016 they serviced EGR, which was in a very bad condition, not cleaned earlier, since then average is satisfactory email [protected]@Gmail. com

Dear Sir
I had a new STINGRAY white purchased from Shubh Motors jabalpur on 30th April in name of my wife Ms NEELAM PATERIA and every bit of formalities is complete but due to the exchange of my old maruti 800 an episode was wrongly created by agency. A guy who wife could not now recognise from TRUE VALUE collected SBI's NOC for foreclosure of car loan on lod car in 2012 and misplaced it. The agency is now forcing me to go Raipur to collect the true copy of NOC then only they will get my RC book and registration no.
I and my wife were rudely treated by Mr. Kemtani, Mr. Ashish Agarwal, Mr. naidu and Mr Shyam Ji Upadhyay. In fact Shyam ji and mr naidu threatened me of grave consequences
I sincerely put before u this grievance for immediate redressal or else I may have to complain with Women cell of Police for misdemeanour of staff.
Kindly do something from ur good office to get my RC book and registration number..

WHAT CAN A HAPLESS CUSTOMER DO, WHEN A COMPANY LIKE MARUTI FAILS IN ITS QUALITY & CUSTOMER SATISFACTION
Dear friends,
I am bringing to your attention the fate of my new Maruti Ciaz which started giving trouble in the suspension from the next day of the purchase.
To put things in perspective, I submit as under:
1. I have been a loyal Maruti customer for the past 17 years.
2. I bought a new Maruti Ciaz ZDi+ from Magic Auto Pvt. Ltd., Sector-13, Dwarka, New Delhi.
3. The delivery of the car was made on 08.09.2016.
4. On 12.09.2016, I have left the car with Magic Auto P. Ltd at their show room with a complaint that the car is making a noise of thud on even the smallest of pit and that the sound is unusual and indicative of some problem in the suspension.
5. As you all will understand, it is quiet frustrating, scary and disturbing for a customer, who has spent around 10.65 lakhs for a new car to have a problem in the suspension within 3 days of the delivery.
6. I have been told by the dealer that the problem was with a bush of the suspension which has now been changed but the best quality bush will only be available after 20th September, 2016 which they will get fitted in my car.
7. On further research on the net, I have read the same kind of experience from other customers also, which clearly indicates that the problem is just not with me but in the product supplied by Maruti Suzuki. The company is fleecing the customers by fitting low grade parts and then will mint money through the workshops when the customer will come with a complaint after some time.
8. Based on this I have demanded a replacement of the car as this clearly is a case of defective product and a customer who has spent such a huge amount, deserves the car in perfect condition for long term peace of mind.
9. The company has gone in denial mode.
SO I REQUEST YOU TO VOICE YOUR OPINION...
AM I ENTITLED TO A NEW CAR OR NOT...
PLEASE POST YOUR REPLIES AND SHARE THIS AS MUSH AS YOU CAN IN MY SUPPORT.

I purchased Ertiga in the month of April-2016 ..Im getting low average since a day i purchased the vehicle..I have completed my two servicing they said its new vehicle that is reason you are getting low average but now its almost five months and 5000 km completed still same the same problems is there...Iam getting average of 7 and hardly its works in 200 to 250 km and again i have to fill the full tank..Kindly gives us right solutions or replace the car ..its a big very problem for me to spend double the money on fuel..somewhere some problem is there which your service centre not able to solve...I need the solutions on immediate basis...

Immediate action on above request is highly appreciated.

C. S. MAURYA
32/636, Suyog, Samata Nagar, Kandivali (East), Mumbai. 400 101
E-Mail: c.[protected]@ymail.com, Mob: +91 [protected],

Re: -Spectra Motors Ltd, Borivali (East), Mumabi 400066:- Overcharging for Registration & issuing Account Statement instead of proper receipts

Sir,

My son Sagar Maurya has purchased two Maruti Cars on the name of S.M. Tours & Travels on 25th July 2015 and 24th September 2015 with Registration Nos. MH 47 C 7552 Maruti Wagon R & MH 47 C 8038 Maruti SWIFT Dzire, the Registration Amount taken from him was Rs.24500 for Wagon R and Rs.26000 for Dzire and the actual RTO receipts were issued only for Rs.9850+ Rs.9850. Thus he was over charged by Rs.[protected]+[protected]+9850). On enquiry I was told it is charged to all & approved by Maruti. Recently it has come to my notice when the papers were given to Chartered Accountant for accounting and IT Return purpose.

The payment to Spectra Motors Borviali East by him and the bank was Rs.497072 for Wagon R & Rs.698077 for SWIFT Dzire but instead of Proper Receipts Account statement was given stating Registration amount Rs.24500 & Rs.26000 for Wagon R & SIWFT Dzire respectively. Last month I paid RTO Tax for one car at Borivali TRO without any extra charges.

According to one latest Quotation the same overcharging is still going on by Spectra Motors. When the Govt. is promoting self employment to Educated Youths under various schemes in this case it is MSME, then such overcharging by Spectra Motors on the name of RTO Registration Charges highly deplorable and illegal.

Dear Sir,
I Milind Durve bought Maruti Alto 800 from your dealer Wonders Car from Pune. On 13 th Sept gave to Wonder Car service for 1 st free servicing. I had observed a diff vibration type sound when starting the vehicle and also some time till it is in 1 st gear. The vehicle is still at work shop. I am told by this service center that they have tried changing some parts and today they showed the vehicle to Mr. Nikhil of Maruti H.O. in Pune. Now also they are trying to change some parts ( Not known to me the list) and trying to reduce or control the sound .

Here I would like to also inform you that service which Wonder cars service is very good as of now. No issue. They have given a service vehicle to me so no problem.

This is my 5 th Maruti vehicle. But the experience on the quality is totally different than the earlier one.

May I request to please give guide line to remove this problem.

Please also note I will accept back the vehicle based on the parts changed history.